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000-012 - IBM Tivoli Usage and Accounting Manager V7.1 Implementation - Dump Information

Vendor : IBM
Exam Code : 000-012
Exam Name : IBM Tivoli Usage and Accounting Manager V7.1 Implementation
Questions and Answers : 102 Q & A
Updated On : November 21, 2018
PDF Download Mirror : 000-012 Brain Dump
Get Full Version : Pass4sure 000-012 Full Version


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000-012 Questions and Answers

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000-012 IBM Tivoli Usage and Accounting Manager V7.1 Implementation

Study Guide Prepared by Killexams.com IBM Dumps Experts


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000-012 exam Dumps Source : IBM Tivoli Usage and Accounting Manager V7.1 Implementation

Test Code : 000-012
Test Name : IBM Tivoli Usage and Accounting Manager V7.1 Implementation
Vendor Name : IBM
Q&A : 102 Real Questions

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IBM IBM Tivoli Usage and

Cuyahoga Falls Brings city capabilities on-line With the IBM iSeries and Linux | killexams.com Real Questions and Pass4sure dumps

BOSTON, MA -- (MARKET WIRE) -- 02/15/05 -- LINUXWORLD -- IBM nowadays introduced that the metropolis of Cuyahoga Falls, Ohio is using the extremely-official IBM eServer iSeries server working Linux and IBM WebSphere application to deliver its residents with new online metropolis functions.

via simplifying its IT environment and moving some features on-line, the city will in the reduction of the expenses of administration, allowing it to invest those saved supplies in extra classes for its residents. for example, the metropolis's local groups and well-nigh 50,000 residents at the moment are capable of use its more suitable web page, Cuyahoga Falls on-line (CFO), to enter income tax advice and generate a city of Cuyahoga Falls profits Tax return for the April fifteenth cut-off date. moreover, the metropolis will use the iSeries server because the groundwork for building different on-line capabilities -- linked by WebSphere application -- coming in 2005, including: the means to view and pay utility bills; apply, pay for and view building enables; agenda inspections; buy passes for its aquatic middle; make reservations and join classes on the metropolis's recreational facilities; and reserve tee times at a local golf route.

"With the city's business construction and residential population growing drastically over the closing 5 years, it became crucial to select a solution that might proceed to extend vital capabilities reliably and directly at a least expensive," says John Konich, manager of tips methods for the metropolis of Cuyahoga Falls. "The iSeries server has always delivered price for us and with the alternative of running multiple operating programs -- certainly including Linux -- the new iSeries server offered unmatched advantages. we're confident in our option as we roll out these additional real-time capabilities for our residents in 2005."

a protracted-time iSeries customer, the city, working with its IBM business accomplice Berbee suggestions Networks, added to its iSeries infrastructure with the aid of deciding to buy the most up-to-date technology of the IBM iSeries server -- the eServer i5 550 server, in late 2004 on account of here differentiators:

-- considering the fact that launching an iSeries server in the early 1990s, the city has suggested negligible downtime as a result of its IT network. -- The platform offer super protection protection reminiscent of IDS (Intrusion Detection device), which is a crucial explanation why small and mid-size groups, like Cuyahoga Falls, rely on the platform to carry, in some cases, delicate capabilities and offerings to its parts. -- the new i5 550 server simplified the metropolis's IT environment by means of integrating software reminiscent of Tivoli entry supervisor and WebSphere 5.02 across diverse operating gadget, i5/OS and Linux SUSE v.9. The iSeries equipment comes with integrated hardware and functions-related software. The server can run varied operating systems concurrently -- i5/OS, AIX 5L, Linux on vigour, and Microsoft windows (by way of an integrated xSeries Server or an built-in xSeries Adapter).

IBM Tivoli entry supervisor for operating systems will convey a excessive stage of safety for the newly simplified IT environment. The application securely locks down purposes, info on UNIX and Linux operating structures to help keep away from unauthorized access. This security ability blocks each insiders and outsiders from unauthorized access to and use of beneficial and personal records.

"Like different leading metropolis and state governments, The city of Cuyahoga Falls has brought Linux to its 'main road' to with no trouble deliver necessary services to residents," says Peter Bingaman, vice chairman, IBM eServer iSeries. "The iSeries platform operating Linux has allowed the metropolis of Cuyahoga Falls to cut back their IT charges and funnel a few of those discount rates into growing other on-line services that are beneficial to the neighborhood. IBM is happy to give such really useful options to shoppers together with government entities within the U.S. and all over the world."

utility for the new CFO gadget is provided by using SunGard HTE Inc. and Vermont programs. SunGard HTE's group building and utility billing software gives native groups and residents the potential to view and pay utility expenses; follow, pay for and view building enables; and schedule inspections.

Cuyahoga Falls, Ohio turned into established in 1812. Cuyahoga Falls online functions are available via www.cityofcf.com.

concerning the IBM eServer iSeries

the world's most regular server for mid-dimension enterprise operations, the IBM iSeries holds the IT trade's biggest installation base for midrange servers. In may additionally 2004, IBM delivered the POWER5 processor for the primary time on the iSeries platform, with the eServer i5 server. The iSeries device begins at a single processor and scales up to a 64-way processor and offers customers tremendous-integration and hardware compatibility simplifying operations. The iSeries powers hundreds of the world's most familiar enterprise purposes whereas running varied operating environments, concurrently decreasing the can charge of IT environments so corporations can reinvest in growth.

About IBM

IBM is the area's biggest counsel technology enterprise, with 80 years of management in assisting corporations innovate. Drawing on components from throughout IBM and key IBM company partners, IBM offers a wide array of services, solutions and applied sciences that allow consumers, massive and small, to take full talents of the new era of e-business. For greater information about IBM, talk over with http://www.ibm.com.

right here are both trademarks or registered logos of international business Machines employer in the u.s. or other international locations or each: IBM, the IBM e-business logo, eServer, iSeries, POWER5, Tivoli, and Informix.

All others are logos or registered emblems of their respective organizations. Statements regarding IBM's future development plans and schedules are made for planning applications best, and are subject to trade or withdrawal with out note.

Linux is a trademark of Linus Torvalds in the united states, different international locations, or each.

different enterprise, product, or service names can be logos or service marks of others.

Contact:Colleen HaikesIBM Media members of the family(415) 545-4003chaikes@us.ibm.com


IBM Boosts Cloud Migration, management | killexams.com Real Questions and Pass4sure dumps

IBM bolstered its cloud presence with updates assisting the migration into and the management of statistics into its cloud platform. The strikes come on the heels of the enterprise’s $34 billion bet on its hybrid cloud ambitions by means of buying red Hat.

The migration factor of its latest update comes from new automation points for its Cloud Migration factory platform. the brand new facets encompass deep insight algorithms that tap into past migration and modernization efforts. These are designed to improve planning accuracy and in the reduction of migration hazards through uncovering capabilities challenges past within the method.

That platform is centered at assisting agencies movement purposes to a cloud atmosphere. This circulation can consist of the need for re-hosting, re-platforming, re-architecting, and the modernization of those legacy purposes right into a cloud native equipment like containers.

IBM ultimate 12 months joined a similar push with the aid of Docker Inc. and its Modernize common application (MTA) program. That program uses automatic tooling to containerize latest applications with out touching supply code or re-architecting the app. It then makes it possible for IT departments to use the Docker Container-as-a-carrier (CaaS) and enterprise edition (EE) products in migrating the now-containerized apps onto a hybrid cloud atmosphere.

administration

as soon as within the cloud, IBM’s Multicloud administration Platform now has entry to ServiceNow’s IT carrier management and IT Operations administration items.

That IBM platform makes it possible for agencies to modernize Kubernetes applications across distinct cloud environments. they could then use the platform to manage, movement, and integrate those purposes in a multi-cloud environment. while the company says it’s “optimized for IBM Cloud,” it additionally helps other cloud environments like Amazon web services (AWS), Microsoft Azure, and purple Hat.

With the ServiceNow addition, the administration platform can deal with agile utility building for managing cloud lifecycle and enterprise materials; management of heterogeneous cloud environments; provide for a common buying event across cloud environments; and visibility into multi-cloud operations.

A recent IDC file ranked IBM No. 3 in the cloud device management application market behind VMware and Microsoft. The research company reported that IBM had a 9.2 percent share of the $4 billion market at the end of 2017.

ServiceNow scored a 2.7 % market share in that document, although IDC did single out the business – alongside Oracle – as having showed “massive boom, serving valued clientele in search of unified, absolutely functioning SaaS-based mostly cloud management systems.”

Jim comfort, regular manager for IBM’s hybrid cloud carrier, explained that the IBM strategy to simplifying cloud management goes through three motions. the first is modernizing the present estate, which he said became dominated by means of VMware.

The 2d turned into modernizing the new utility patterns that he tied to the containers, Docker, and Kubernetes ecosystem. here is additionally impartial of even if these applications are operating in a public, deepest, or hybrid cloud ambiance.

The third changed into consolidating management of public cloud consumption that constantly comprises a few managed as-a-provider fashions.

“customers are going to do some combination of all three,” comfort noted. “It’s the technique of beginning down this whole cloud native and container event and eat exterior sources. Does a consumer need three administration systems for those three steps or do they need one.”

extra Hats

Edwin Yuen, senior analyst at business strategy neighborhood, referred to that while these are amazing moves by IBM, the open question remained in how it will healthy all of them collectively.

“We see how the ServiceNow partnership works with the Multicloud manager, as [IBM’s IT Service Management] changed into now not part of the IBM solution, but how tied into the IBM solutions will the Cloud manufacturing unit be?” Yuen puzzled in an e-mail. “I believe all these moves are the correct ones that IBM needs to make however the secret is integration of all these components with thoughts in selected use situations so that consumers understand what they should still do with IBM Cloud, not simply what they might do with IBM cloud.”

there is also the question as to how these strikes will play subsequent to IBM’s fresh $34 billion plan to purchase red Hat. That deal has been closely linked to purple Hat’s OpenShift platform that faucets into the Kubernetes ecosystem to assist container deployments.

“I see these strikes via IBM, from the purple Hat deal to the Multicloud manager to these bulletins, as well-nigh filling in the hybrid/on-premises portfolio that they were lacking in their cloud story,” Yuen introduced. “IBM has been strongly focused on the general public cloud facet, however so plenty of IT is still primarily based in the on-premises world and even with migration will nevertheless proceed to be a factor. IBM should build up its hybrid capabilities to maintain pace with Microsoft, Oracle, and the AWS/VMware partnership.”

Synergy analysis group had IBM as No. 3 in market share for cloud infrastructure features on the end of the third quarter. That put it well in the back of market heavyweights AWS and Microsoft Azure, but just forward of Google and Alibaba. although, those SRG numbers also showed that IBM become the simplest participant in the good five to have truly lost market share over the past 12 months.

IBM currently pronounced that its cloud business scored a 22 % year over year increase in revenues for its fiscal third quarter. IBM CFO James Kavanaugh noted the enterprise’s hybrid cloud enterprise as driving that growth.


Why IBM's buy of pink Hat makes their future on the whole cloudy | killexams.com Real Questions and Pass4sure dumps

IBM's purchase of pink Hat is getting mixed studies and the implications for the IT world continue to be to be considered. I talked with James Sanders in regards to the acquisition and reaction to the information. the following is an edited transcript of our interview.

James: With tech acquisitions of this magnitude, there may be all the time a little little bit of an uneasy belly going around, and at the moment each person's just truly happy that crimson Hat wasn't acquired by way of Oracle. Oracle got sun about a decade ago and in reality squandered most of solar's highbrow property and so, because of that, the present situation presently is how is red Hat going to be built-in into IBM?

there is a extremely diverse subculture ameliorations between the two. it be purple versus Blue, so with IBM, their CEO Ginni Rometty ended telecommuting closing 12 months, which goes in opposition t most of business trends for the time being and that turned into seen as a really sort of backdoor layoff and because purple Hat depends so much on telecommute employees, how both groups are going to definitely merge together is a little unclear.

Karen: purple Hat leaders were spoke of to be very joyful with the deal and these are two companies that are commonplace with one an additional.

See: special record: The paintings of the hybrid cloud (free PDF) (TechProResearch)

James: red Hat headquarters is in the analysis Park in Virginia and IBM also has a campus in fact close to that. So these are corporations that know each other neatly. they have current integrations and red Hat CEO Jim Whitehurst is going to report at once to IBM's CEO Ginni Rometty and crimson Hat goes to live on as the division of IBM's Hybrid Cloud Division.

Karen: And speakme of that, IBM professionals, of direction, announcing that this deal will put them nearer to being a pacesetter when it involves hybrid and multi-cloud adoption. What do you suppose about that?

James: IBM truly needs pink Hat's skill pool. Most of red Hat's business is open supply, so in idea you could use all of this stuff devoid of definitely wanting to purchase the company, but having red Hat's skill pool will really permit them to integrate greater of crimson Hat's product portfolio into IBM's present cloud choices and both together should still be a very good alternative for organizations who want hybrid and private cloud administration.

Karen: IBM pros asserting that they need to stream impulsively with this, so we'll be gazing this closely. And on TechRepublic, we've the precise 5 issues that IT leaders deserve to find out about this deal, so be sure to determine that out.

also see

20181108jamesredhatkaren.jpg

000-012 IBM Tivoli Usage and Accounting Manager V7.1 Implementation

Study Guide Prepared by Killexams.com IBM Dumps Experts


Killexams.com 000-012 Dumps and Real Questions

100% Real Questions - Exam Pass Guarantee with High Marks - Just Memorize the Answers



000-012 exam Dumps Source : IBM Tivoli Usage and Accounting Manager V7.1 Implementation

Test Code : 000-012
Test Name : IBM Tivoli Usage and Accounting Manager V7.1 Implementation
Vendor Name : IBM
Q&A : 102 Real Questions

these 000-012 Questions and solutions offer appropriate examination expertise.
hello all, please be knowledgeable that ive passed the 000-012 exam with killexams.com, which changed into my important guidance source, with a solid common score. that is a totally valid examination cloth, which I pretty suggest to all of us running toward their IT certification. this is a dependable manner to prepare and skip your IT exams. In my IT organisation, there isnt a person who has no longer used/visible/heard/ of the killexams.com substances. not best do they help you bypass, but they ensure that you study and end up a successful expert.


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Simply handed the 000-012 exam with this braindump. I can verify that it is 99% valid and includes all this years updates. I handiest got 2 query wrong, so very excited and relieved.


What study guide do I need to pass 000-012 exam?
I used this sell off to pass the 000-012 examination in Romania and had been given 98%, so that is a exquisite way to put together for the exam. All questions I got on the examination were exactly what killexams.Com had provided in this mind promote off, this is splendid I relatively advocate this to every body if you are going to take 000-012 exam.


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IBM Tivoli Usage and Accounting Manager V7.1 Implementation

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Improving IT Charging Based on Services | killexams.com real questions and Pass4sure dumps

This chapter is from the book 

IT charging is the process of billing for IT services rendered to internal or external customers. The charging process uses two key sets of information: 1) rates based on accounting information, forecasts of current and future customer demand, and other relevant information; and 2) usage information based on actual measures and estimates. Together, this information is used to create a price, or assessment, for a given service, as shown in Figure 4-5.

Figure 4-5

Figure 4-5 Charging process develops rates, captures utilization, and results in a price or assessment.

Determining Cost Center Charging Methods

As organizations mature from a reactive IT organization to an IT cost center, they develop a standardized charge or assessment framework using a chargeback (or IT costing) model to define available costs associated with its services. Through the development and population of a chargeback or IT costing model, you will determine your service rates. There are many different definitions of chargeback models, but they combine IT accounting data to determine a service's cost with usage data from capacity management and other processes to develop a price. In an article on CIO.com, titled "Chargeback Demonstrates IT Value in the Enterprise," Mark J. Denne discusses a number of approaches to developing chargeback methods.10 They include subscription, peak level usage, user-based pricing, and ticket-based pricing.

Regardless of the pricing method you choose, cost centers, by definition, charge an appropriate level of fees for IT products and services to exactly equal the costs incurred by the IT organization to provide these IT products and services, which is considered "break even" from a financial perspective.

To help you develop your rate and a means for capturing utilization information, we have summarized a general method for developing a chargeback model. This method includes developing a chargeback model to determine the rate; populating the chargeback model with a mix of assumptions, averages, and actual costs; and determining utilization, or quantity of services. Developing measures of utilization is a key link to the demand management process.

Develop Chargeback Model to Determine Rate for Each Service

The cost center uses the chargeback rate and utilization method to develop a pricing or assessment method to recover these costs through a charge or assessment. To determine your service (or chargeback) rate, you should start by creating a chargeback template to determine your cost and populate the chargeback template with expense information. This will help you determine the cost of your specific service. Then, based on your pricing decisions and ability to determine service utilization, you can determine the rates you will charge for a given service.

To determine your chargeback rate, you first need to know your cost. We recommend that you develop a template for collecting information by service that allows you to provide a top-level summary sheet, while also providing significant detail on specific areas in the services inputs and buildup worksheet.

The top-level summary sheet can then be used as a common language between the business unit and IT unit regarding the cost of a specific service. Table 4-6 shows a simple framework to develop the top-level summary sheet. The top-level summary worksheet highlights the unloaded chargeback rate, applicable overhead rates, and published chargeback rate for your services. The unloaded chargeback rate, also often referred to as all direct costs, is the cost without any overhead applied.

Table 4-6. Top-Level Summary Sheet

Published Service

Unloaded Chargeback Rate

Administrative Overhead Rate

Published Rate (Rounded)

Hosting

$16,428

5%

$17,250

Batch processing

$2,857

5%

$3,000

Collaboration service

$3,809

5%

$4,000

This top-level summary sheet is useful to both the IT organization and the business group because it:

  • Is simple to understand
  • Demonstrates transparency of overhead costs, which can be a contentious issue between business units and IT organizations
  • Provides detail to executives who might be reviewing their rates and budget
  • Next, the organization should develop a summary of key costs for each service, such as the service inputs and buildup worksheet in Table 4-7. These costs include hardware, software staff costs, and other cost types. If an organization has created cost types within its IT accounting practices, these costs should match these types within this sheet. This sheet is critical for transparency of IT costs and establishes a common understanding with the business unit. The business unit and the IT department can review the various inputs to a service to determine whether they are necessary.

    Table 4-7. Services Inputs and Buildup Worksheet

    Published Services

    Hardware Cost (Purchase Price)

    Operating System (One-Time Cost)

    Staff Setup Cost

    Annualized Amount (with 3-year Depreciation)

    HW and SW Maintenance

    Annual Staff Cost

    Annual Cost

    Hosting

    $12,000

    $2,000

    $4,000

    $10,000

    $1,429

    $5,000

    $16,428

    Development of enterprise resource planning (ERP) customized application

    $12,000

    $2,000

    $4,000

    $10,000

    $1,429

    $150,000

    $166,428

    As you will see from Table 4-7, the process can be used for transactional services, such as hosting, or project services, such as application development. These buildup worksheets are effective ways to account for the need to capture differences in types of services, infrastructure, networking, and application development. To provide additional detail, you should develop a service-specific worksheet that includes the detailed support for your service's inputs and buildup worksheet. Several options to develop these service-specific summary sheets follow:

  • Use worksheet from accounting process: If your accounting process has grouped cost type information according to each service, this sheet can provide this role. For example, this accounting sheet can provide the detail you need regarding hardware, software, and personnel costs, which can be linked to the services inputs and buildup worksheet.
  • Create new worksheet that includes accounting data and assumptions: Organizations must often make a number of assumptions related to key costs. You should consider developing a worksheet that includes both accounting data and key assumptions.
  • External contracted (base) costs: The organization should then create a sheet that includes external costs, such as software licenses or vendor cost that are often external to the organization.
  • Internal costs (for example, salary, overhead, and financial information): This sheet generally includes internal costs, such as overhead, staff time, and other inputs that are internal to the organization. These sheets also summarize service-specific assumptions, such as the staff time allocation cost estimates for staff activities discussed in the basic approaches in the earlier section "Basic Approaches to Improve IT Accounting."
  • The structure of these worksheets needs to be tailored to your organization. You should structure them based on the information you have available and the audience that will use this information.

    Populate the Service Chargeback Model with a Mix of Assumptions, Averages, and Actual Costs

    After the finance and IT organization complete the chargeback framework, they should then work together to insert costs into the model. We would like to reinforce our discussion in the accounting section on using estimates, averages, or actual IT expenditures to develop costs. Many cost centers use assumptions and averages, rather than cost accounting data. For example, instead of listing the exact price of a server, the IT organization might list an average rate, sometimes referred to as a blended rate. These blended rates are the average of a number of purchase orders to determine the typical cost. Also, instead of exact FTE estimates for system administrators, the organization might develop a blended rate that reflects the average cost of a system administrator.

    In addition to the discussion of estimates, averages, and actual IT expenditure data in the accounting section, we provide key examples of benefits assumptions if actual data is not available:

  • Estimates or averages provide a baseline set of data to continuously improve your chargeback or IT costing model each year. For example, the first year an organization develops a cost model, a large percentage of the data may be based on the best assumptions that can be made at the time using available source data. However, each year the organization can replace key data with actual data.
  • Developing a mix of estimated and actual data creates a framework for enacting key process improvements. For example, it provides a common framework for the IT and finance departments to share information. This framework can help translate financial and operational information and help both the IT and business teams learn.
  • Determine Charge or Assessment Method through Standardized IT Pricing Framework

    Reactive IT organizations charge their internal or external customers through corporate overhead allocations rather than direct invoicing. This lack of transparency in IT budgeting is often viewed as a tax on business units and creates resentment by the business units. As an IT organization matures to a cost center, it develops a method to estimate the service's cost and the customer's utilization. This standardized IT pricing framework captures a service's cost and utilization (where appropriate). This framework could also service as the customer invoice. A simple customer template could look like Table 4-8.

    Table 4-8. IT Pricing Framework for Business Units

    Published Service

    Service Increment

    Service (or Chargeback) Rate

    Service Utilization

    Total Chargeback Cost (or IT Price)

    Hosting

    Per server

    $12,000

    1

    $12,000

    Batch processing

    CPU second

    $0.3

    10,000

    $3,000

    Collaboration service

    Per site

    $2,000

    2

    $4,000

    Application development

    Per statement of work (SOW)

    $25,000

    1

    $25,000

    Total

    $44,000

    The previous pricing framework highlights the difference between transactional services and services, such as application development, that may be based on a statement of work (SOW). The final item, application development, is an example of a project-based service that employs staff or contracts. Some organizations may take an SOW approach, in which a defined SOW summarizes that payment that will result from a given set of deliverables, such as the completed application or software package. Alternatively, you could develop a per-hour rate for application developers and charge the customer this hourly rate.

    After the IT organization has developed a framework, it should use this as a tool to engage its customers in a discussion of the charging process. These initial discussions will foster acceptance of this framework within the organization. The organization can then develop the inputs to the framework including the service (or chargeback) rate and the service utilization.

    Determine Utilization or Quantity of Services

    Because the IT organization has established its costs, it now needs to work with its existing customers to project out the near term the expected demand for each IT product and service, measured in projected quantity of IT products and services; to establish the projected overall demand, and to develop pricing for each IT product and service offered using project demand as a key assumption.

    To recover costs, you must develop an accurate measure of the quantity of services used by a customer or service. The cost center often uses actual measures and estimates to measure the quantity of resources used by each customer. As with expenditures, you should use automated tools to collect actual costs of service utilization data whenever possible. Following is a summary of three methods to measure utilization:

  • Metered usage: When the utilization can be precisely measured, the organization generally uses metered usage. This method is based on actual utilization, whereby the organization automates the collection of quantity of resources used by each consumer based on the agreed-upon metric. For more service-based estimates, this may include a time tracking system to track the time of application developers.
  • Fixed- or user-cost approach: Many cost centers may also decide to simply divide a service's cost by this forecasted quantity to develop a unit price. This process, referred to in ITIL as fixed or user costs, is one of the most simplistic methods for determining pricing. This fixed price could include a subscription to use a specific quantity of services. The more accurate the demand forecast, the fewer risks the IT organization will incur a budget shortfall. This fixed-cost approach can also be used if an SOW specifies a specific price for a specific output, such as the development of a new ERP system.
  • Tiered utilization: A hybrid approach includes tiered utilization, whereby an organization measures utilization of a specific service and groups customers into tiers. This utilization data may be gathered through either a demand management or capacity management process under ITIL. The use of an automated tool often supports this effort because one method to stratify the pricing of multiple tiers of IT product and service offerings is based on utilization versus resources.

    Developing tiered utilization can be combined with tiered rates, in which the IT organization offers tiers of IT products and services, such as stratifying storage into managed and basic storage. In other cases, the organization will offer premium and standard levels of support. Accurately presenting the tiers of IT products and services will help to clarify the pricing for internal and external IT customers.

  • Improving Your Charging Process to Become a Profit Center or Business Partner

    To improve the charging process as the organization views IT as a positive ROI or a business partner, the IT organization captures more accurate usage and cost information, often using automated tools that track IT resources and link them to their costs. The IT organization also develops linkages with other ITIL processes to considers as it develops rates. For example, it effectively values services and develops pricing in concert with the IT service catalog and aligns its expenditures to the service levels outlined in the service level agreements (SLAs) developed through the service level management process. This process is discussed later in this chapter.

    Many IT organizations also use chargeback models to price selected IT products and services, typically limited to the IT products and services provided in their IT service catalog. The cost analysis supporting the development of a chargeback model also provides operational information that IT organizations can use to manage their resource consumption, resulting in continuous improvement in IT operations.

    Improve Your Service or Chargeback Rate to Improve Service and Lower Costs

    To improve service or chargeback rate, your organization should use only exact costs to develop its IT costing model. The IT accounting process should provide exact costs that can be leveraged in the IT costing model. For example, the service-specific sheets discussed in the previous section should just be outputs of the IT accounting process. This data provides the organization with a true understanding of the provisioning value (or the cost) of each service. As a result, the organization can conduct service provisioning optimization activities to benchmark its costs against competitors.

    As your charging and pricing process becomes more advanced, your organization's price per billable unit recovers your full cost and a surplus amount that is the hurdle rate, which is discussed earlier in the chapter. For example, if your hurdle, or discount rate, was 5 percent, your IT price would be 5 percent above the cost of your service. This pricing method subjects your IT services to the same project standards commonly used in other financial initiatives.

    To improve service, an organization should link charging to the various internal contracts between the IT organization and its customers (SLAs) and internal contracts between organizational units within the IT organization (operation level agreements, OLAs) discussed in Chapter 2. This linkage helps the IT organization to clearly establish the value of its services to its customers. For example, if a customer would like more backups or quicker response time than the organization typically offers, the organization may want to develop a pricing mechanism to recover these costs.

    Implement Automated Tools to Monitor Resources, Costs, and Utilization

    To improve service, the organization should also charge customers for usage, rather than approximate consumption. As an IT organization matures from a cost center to viewing IT as an ROI or business partner, the IT organization often implements an automated solution to identify and monitor IT customers' utilization. These high-performing organizations often move toward resource-based chargeback software. There are a number of automated financial management tools. For example, Figure 4-6 summarizes how the IBM Tivoli IT Usage and Accounting Manager (TUAM) provides an IT organization with the capability to automatically monitor a given IT asset and attribute this asset to a given business unit.

    Figure 4-6

    Figure 4-6 Automated tools can link IT resources, costs, and utilization data.

    Automated tools that link the IT business office with the IT operational assets can be powerful enablers of mature IT financial management practices, providing the IT organization with resource-based charging capabilities. Automated tools provide the IT organization with the potential to know the exact costs of any IT asset, tie this cost with the IT organization's service catalog, and evaluate IT spending based on exact costs.

    However, implementing these tools can be challenging. As with any complex software implementation, the initial and ongoing costs can be substantial. Moreover, even if the IT organization implements these solutions effectively, the difficulty of applying them effectively can be substantial. The culture of the IT organization has to see the ongoing value of mature IT financial management practices and incorporate financial discipline into daily IT operations.


    Software monitors data center energy usage. | killexams.com real questions and Pass4sure dumps

    Press Release Summary:

    Using autonomic capabilities, IBM® Systems Director Active Energy Manager will track energy consumption in data centers. Power Capping lets users set maximum power level per system, while Power Savings Mode lets users manage power usage as work activity shifts across various demands. In addition, program includes power trending and thermal trending features to monitor and report system energy usage as well as inlet and exhaust air temperature for individual systems.

    Original Press Release: IBM Provides Complete View of Data Center Energy Usage With Active Energy Manager

    ARMONK, NY - 06 Nov 2007: IBM (NYSE: IBM) today introduced a new version of its industry-first management software that uses autonomic capabilities to track energy consumption in data centers and helps customers to monitor their power usage and make adjustments to improve efficiency and reduce costs.

    The latest version of IBM® Systems Director Active Energy Manager (AEM), originally introduced in 2005 as PowerExecutive, allows customers to cap power usage, prevent cost overruns and monitor energy usage trends that enable better planning before deploying workloads across multiple platforms in their data centers.

    With data center managers today facing escalating power and cooling costs, the pressures on reducing this burden are now greater than ever. IBM's offering helps managers deal with this challenge.

    "Active Energy Manager gives clients a way to understand exactly how much power is being used in their data centers and where it is being consumed," said Rich Lechner, IBM's Vice President for IT Optimization. "Along with being able to cap the energy that powers these systems, this information can help save significant energy and cooling costs and create a greener data center environment."

    Originally developed for IBM's x86 System x hardware, AEM now supports additional IBM Systems (POWER) and IBM System Storage platforms and plans to extend support to IBM System z (mainframe). In addition, some hardware from other manufacturers is supported.

    Instead of relying on manufacturer energy usage and efficiency estimates, IT managers using AEM can leverage its autonomic capabilities to see the actual power used by each IT resource in the data center. This allows managers to better approximate and plan for technology and energy budgets over time.

    AEM extends the reach and scope of the technology previously provided by Power Executive, while gathering more information and presenting it in a simpler, more centralized way. AEM now exploits Intelligent Power Distribution Units (iPDUs) to support older servers and low- and mid-range storage devices. By plugging these systems into a supported iPDU or a smart power strip, AEM collects power information, thereby presenting a more complete view of energy used within the data center.

    AEM also manages power usage across supported servers through functions such as Power Capping and Power Savings Mode. Power Capping lets users set a maximum power level per system while Power Savings Mode lets users manage power usage as work activity shifts across various demands. Using these functions, IT managers can increase their level of energy efficiency within data centers potentially saving up to 30 percent of system power demand.

    In addition, AEM includes Power Trending and Thermal Trending features to monitor and report system energy usage as well as inlet and exhaust air temperatures for individual systems. Incorporating this additional data into one, centralized software-based power usage offering allows finite and localized temperature adjustments within the IT shop to further reduce energy costs for cooling.

    Active Energy Manager also provides a source of energy management data that will be used by Tivoli enterprise solutions such as IBM Tivoli Monitoring and IBM Tivoli Usage and Accounting Manager. Combined with IBM Systems Director and Tivoli products, AEM delivers the industry's only cross platform solution to help customers monitor and manage both virtual and physical environments while controlling energy costs.

    IBM Systems Director Active Energy Manager will be available for download beginning December 7, 2007. iPDU capabilities, Power Trending and Thermal Trending are no-charge features of the AEM product and are available free. Prices for managing power usage start at an IBM list price of under $100 (USD) per system and includes both Power Savings Mode and Power Capping.

    IBM is also introducing service offerings to help customers maximize the value of implementing Active Energy Manager in their Data Centers. The Data Center Active Energy Manager implementation and hands-on training service offering will assist customers in exploiting the capabilities of the IBM® Systems Director Active Energy Manager and IBM Director® on IBM Systems as well as BladeCenter and IBM Systems Storage environments. Another service offering, available on-request, interfaces IBM Systems Director Active Energy Manager Extensions with Tivoli Enterprise Management software using ITM Power Agent and/or with OEM equipment, including building and facility automation systems. These service offerings will be available beginning December 14, 2007.

    About IBM Project Big GreenAnnounced in May 2007, Project Big Green is a $1 billion investment to dramatically increase the efficiency of IBM products. New IBM products and services, announced as part of Project Big Green, include a five-step approach to energy efficiency in the data center that, if followed, will sharply reduce data center energy consumption and transform clients' technology infrastructure into "green" data centers, with energy savings of approximately 42 percent for an average data center. The initiative includes a new global "green team" of more than 850 energy efficiency architects from across IBM. To learn more about IBM Project Big Green, go to ibm.com/press/greendatacenter.

    Contact(s) informationTim O'MalleyIBM Media Relations(914) 766-1273tomalley@us.ibm.com

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    Fifteen-year-old Adsoftware has developed a fleet-management system and logistics package, Airpack, that fulfils European Aviation Safety Agency (EASA) and FAA airworthiness standards. Airpack has full links to Boeing Airplane Health Management (AHM) and Airbus products, along with an electronic flight bag (EFB). Its six modules are: Airtime for fleet management, Airstock for inventory control, Airdoc for document management, Airuser for security, Airstat for reliability and Airwork for time tracking. Technical features include component tracking, labor-hour tracking, maintenance scheduling and service bulletins. Airpack's target market is midsized airlines, helicopter operators, MRO providers and continuing airworthiness management organizations (CAMO). Airpack, built on dot.net technology, is Microsoft Windows-ready, Web-enabled and multilanguage. Training can be done in five days, the company says. Of its 45 customers, half are small airlines with a total of 340 aircraft. www.adsoftware.fr

    Applied Database Technology (ADT) provides Wings, a comprehensive aviation maintenance management solution. Wings sub-modules include fleet management, engineering, aircraft maintenance planning, aircraft and component reliability, technical documentation library, work order management, heavy and line maintenance, component shop management, tooling management, labor tracking, time and attendance, invoicing, cost reporting, purchasing and vendor management, inventory control, receiving and shipping, quality assurance and audits, employee master definitions and training, and Pocket-Wings for hand-held computers. Wings operates over the Web, within an intranet, on wireless hand-held computers, tablets or on touchscreen kiosks. It uses Java and Ajax-based J2EE architecture. The 21-year-old ADT has nearly 30 customers, including AAR Aircraft Maintenance Div. www.adbtech.com

    Aerosoft Systems offers DigiMAINT, a Web-based maintenance-management system designed for operators, shops and part distributors. DigiMAINT provides complete control of technical records, stocks, sales, purchasing and flight operations. It supports data mining, decision support and financial analysis. The application has a user-friendly browser interface and cost-effective technology platform, MS Server or Linux. DigiMAINT integrates with Aerosoft's DigiDOC document management, DigiREPORTS, a full-function, browser-based reporting application, and DigiSMART for a global integrated solution. DigiMAINT has been deployed in general aviation for small airlines, regulatory agencies and third-party MROs. It can be locally installed in-house or hosted as an application service provider (ASP), according to the company. www.aerosoftsys.com

    Aviation InterTec Services' RAAS application is an M&E/MRO solution targeted to mid-size operators of fleets of one to 30 aircraft, or 200-4,000 seats. RAAS incorporates the functionalities required for this market. The company cites new features that include online and offline EFB for maintenance applications for iPads and Android devices, electronic signatures at the task-step level and enhanced automated report generation and delivery. RAAS has always been 100% browser-based and is compatible with all major browsers including Apple Safari, Google Chrome, Firefox and Internet Explorer, ensuring RAAS has technological longevity. RAAS has more than 30 customers. www.aviationintertec.com

    CAMP Systems' product suite includes maintenance management, inventory control, flight scheduling and engine condition trend-monitoring. CAMP products and services are web-enabled. CAMP Maintenance Management is based on a customized recommended maintenance schedule, which evolves with revisions and advisories issued by manufacturers and regulators. CAMP tracks these changes and applies them to aircraft to assist maintenance planning. Its Inventory Control increases efficiency and streamlines cradle-to-grave part management in a hosted, web-based application that allows customers access to the system without special software, the company says. The specialists in business aviation support a variety of customers, from operators of a single aircraft to operators of fleets, from turboprops to transport-category aircraft. www.campsystems.com

    With 25 years of experience, Cimber Air Data now offers Amicos Next Generation (NG), an affordable solution with almost all functions required for managing maintenance, the company says. NG also collects financial data for management reporting and interfacing with other applications such as finance, operations and ERPs. Version 1.0 of NG has been released with a state-of-art user interface, a key performance indicator (KPI) dashboard, workflow management and case-building. An advanced PDF print engine enables automatic import and formatting of work cards from the aircraft OEM and PDF printing or emailing of documents. For smaller operators, NG can be delivered with components preconfigured to run a virtual machine on one server. NG uses a Java graphical user interface, SQL programming and the latest Oracle database. The user interface will run on any Java-compliant operating system, and the Oracle database can run on any server. NG is used to manage fleets of four to more than 100 aircraft. www.amicos.com

    Commsoft offers Open Aviation Strategic Engineering System (Oases) for airlines, MROs, CAMOs and part stockers. Oases modules include a core with security and an Oracle database, an airworthiness module with program control, component-tracking,engineering control and reliability analysis, a planning module with work-card creation, and airworthiness directive/service bulletin control and forecasting. It also includes a material module for order, shortage and exchange control; a production module for recording work cards, tracking labor and monitoring work in progress; a line-maintenance module for defect entry, troubleshooting and control against electronic minimum equipment lists; and a commercial module. Fifty-one customers use Oases directly, and another 28 operators are supported by its CAMO customers. Forty-five aircraft types are controlled in Oases, which uses Oracle with Java server software and Java clients. It can be installed in house or hosted. Oases can be adopted quickly without major changes to business processes and can be obtained by software rental, according to the company. www.oases.aero

    EmpowerMX's FleetCycle products include Execution Suite, Production Manager, MRO Manager, Line Manager, Data Extraction, Electronic Logbook, Material Manager, Maintenance Program Manager, Planning Manager and Maintenance Intelligence. FleetCycle automates nearly every aspect of airworthiness-production operations from tracking actions and labor to administering sophisticated maintenance programs, implementing supply-chain controls and turning mountains of data into meaningful intelligence, according to the company. FleetCycle equips decision-makers with reliable, real-time and globally available intelligence to minimize maintenance turnaround times and expenses. FleetCycle is a cloud- and J2EE-based, web-enabled product certified for WebSphere and Jboss application servers and Oracle and MSSQL database servers. It is delivered by kiosks, desktops, ruggedized laptops and Android devices, supported by customer-hosted servers or off-premise cloud platforms. EmpowerMX targets MROs and completion centers, mid- to large-size airlines and technical service outsourcing. Major customers include American Airlines, American Eagle, Southwest Airlines, United Airlines, US Airways and Delta Air Lines. www.empowermx.com

    IBM offers Maximo Asset Management, which unifies comprehensive management of asset life cycle and management of maintenance in a single platform. The software provides insight into all enterprise assets, their condition and work processes. Maximo manages asset deployment, specifications, monitoring, calibration, costing and tracking from a single system. It also does long- and short-term planning for preventive, reactive and condition-based maintenance and manages schedules, optimizes resources and generates KPIs, the company says Maximo plans inventories to meet maintenance demand, manages vendor contracts and supports purchase, lease, rental, warranty, rate, master, blanket and user-defined contracts. It aligns service levels with business objectives by defining service offerings and establishing service-level agreements. www-01.ibm.com/software/tivoli/products/maximo-asset-mgmt

    IBS Software Services offers iFlight MRO, an interactive, web-based, mobile-enabled, fully integrated, easy-to-use, functionally rich, enterprise-wide information system suited to needs of airlines, CAMOs and MROs. The application includes graphical tools for planners to view and plan visits in a single chart, document-management functionality and mobile solutions deployed in hand-held devices to enable maintenance on demand. There are hundreds of predefined and ad hoc reports, the company says. Microsoft technology is at the core. iFlight's MRO customers include China Southern Airlines, Lufthansa Technik, COPA Airlines and Merpati Airlines. The target market is large and small airlines and MROs. www.ibsplc.com

    IFR offers Aircraft Maintenance And Spares Information System (Amasis) to manage aircraft maintenance and related logistics. Amasis has 14 core modules and add-ons that can be implemented and customized according to each company's needs. Modules include routine maintenance, assemblies and disassemblies, scheduled maintenance, service bulletins/airworthiness directives, labor manpower, electronic documentation, technical library, production barcode, stocks, automatic provisioning, toolbox and business intelligence. The company says it has 80 active licenses and is used by both private and state-owned operators performing their own maintenance or subcontracting it to other companies. www.ifrskeyes.com/amasis

    Infospectrum makes InfoTRAK to support independent aircraft heavy maintenance and modification, complex assembly MRO and component repair. Key capabilities include integrated resource planning, capacity management and a schedule optimizer to reduce turnaround time and improve availability of resources and materials. Real-time Integrated MRO Execution Management provides increased visibility and throughput with tools for complete MRO and component repairs, including induction and inspection, work cards and engineering orders. Integrated Maintenance Engineering, Configuration Management and Audit Trails enable efficient engineering orders, regulatory compliance and tracking of service bulletins and airworthiness directives, according to the company. InfoTRAK also has a module that provides real-time integration with operations and manages customer quotations and orders. Finally, it offers a module for enhanced customer service to give repair stations the opportunity to provide value-added fleet management and life-cycle management services. Flexible user interfaces adapt to user and job functions and deployment options, including mobile devices, self-service kiosks, information portals for management, workbenches for analysts and desktops for power users. InfoTRAK has full multilanguage and localization capabilities allowing two employees of the same company to work in different languages. www.info-spectrum.com, www.infotraksolutions.com

    The 32-year-old Miro Technologies was acquired by Boeing in October 2012. The OEM will operate Miro within its Global Services & Support business, and Miro can draw on Boeing's service organization for additional resources and capabilities. Miro has focused almost completely on defense, including OEMs, contractors and defense agencies. The company makes GOLDesp for defense and AuRA for commercial aviation. GOLDesp includes functionality for engineering management, configuration management, work planning and scheduling, work order management, capacity planning, purchasing, receiving and business management. GOLDesp is Java EE-compliant and based on SOA via web services and messaging. The application is based on various open-source frameworks and is written in Java, hypertext markup language (HTML), JavaScript, CSS and XML. Miro has about 40 customers. It supports a variety of military platforms, and contractors use Miro software to support performance-based logistics contracts, according to the company www.mirotechnologies.com

    Mxi Technologies makes Maintenix, powered by Mxi's Avinomic Predictive Control System (PCS), which enables the application to govern the current and future state of asset maintenance while enforcing resource, business and regulatory constraints. Maintenix provides advanced features not typically available in other systems. It is a family of integrated modules for maintenance engineering and information management, maintenance planning, maintenance execution, materials management, and business support and analytics. It helps MROs streamline processes, reduce turnaround times and improve regulatory compliance, according to the company. Capabilities include integrated and controlled workflows, intelligent automation and advanced maintenance and material planning, point-of-maintenance access to information, mobile data collection, real-time validation and paperless execution and compliance. Proven application programming interfaces simplify connection to an organization's current IT environment. About 20,000 individuals in commercial, business and military aviation, OEMs, MROs and helicopter operators use Maintenix. The application is n-tier, web-based software, compliant with J2EE. Mxi's target market includes small, midsize and global enterprises in all segments, airlines, OEMs, defense, MRO, helicopter operators and corporate aviation. www.mxi.com

    Pentagon 2000 Software makes Pentagon 2000SQL, a fully integrated aerospace-specific system that will run the entire enterprise operations or can be deployed within a department or functional area of a business. Its functionalities cover inventory management, supply chain logistics, accounting/financials, forms, reports, component repair work orders, airframe heavy maintenance work orders, tooling and calibration, technical publications management, employee training and skills management, fleet management, flight operations, aircraft record-keeping and mobile applications. The software is rich in industry-specific features and functions, yet is tightly integrated in a single application that is compact and can be quickly deployed, according to the company. 2000SQL uses Microsoft SQL Server; Microsoft dot.net framework and mobile applications. More than 1,000 companies are licensed to use the software, and Pentagon targets repair stations; operators; fixed-base operators; divisions of large, small and medium enterprises; defense contractors and government programs. www.pentagon2000.com

    Rusada's Envision Maintenance Manager provides EASA-145 operators with controls to plan work and monitor performance. The basic modules are configuration & resource, operations, maintenance, fleet, materials, quality assurance and finance. Envision provides visual tools for planning and forecasting of maintenance visits and incorporates resource usage and requisitioning data for effective capacity planning and accurate analysis of performance, the company says. Envision has a single-screen shop-floor engineer portal for easy access to book time, requisition spares and self-service vacation requests. The software gives supervisors tools to create and manage multiple maintenance visits and integrates with materials management to ensure accurate requisitioning, providing spare-availability data at all stages. www.rusada.com

    Ramco Systems employs more than 1,800 people, of which more than 250 work in aerospace and defense. Its M&E/MRO solution is in a broader ERP suite that includes Aviation Analytics, ePublications, eProcurement, EFB and traditional ERP modules such as human resources and financial. M&E/MRO functionality includes engineering support for configuration, engineering order management and task setup, inventory and procurement for material planning, service parts management, facility management and contract purchasing, maintenance planning, budgeting and setup, line maintenance and hangar maintenance, sales and MRO contract management, compliance, quality, operations and other capabilities. Emirates Airlines, Air India, Republic Airways, Air Tahiti and Go Air are among it customers. Every segment of the aviation industry, from small operators and CAMOs to larger airlines, specialty operators and MROs are supported, the company says. Ramco's Aviation Suite can be operated from iPads and other mobile devices. www.ramco.com

    Bulgaria-based Sofema Aviation Services offers an easy-to-use maintenance software suite targeted at small- to midsize operators of up to 50 aircraft with above-average functionality for a highly affordable solution, the company states. The software provides operators, MROs and CAMOs the functionalities needed to manage aircraft, components, airworthiness directives and service bulletins, maintenance tasks, work orders, sales, invoicing, purchases and reliability reporting. It can be bought or rented and payment is only for modules and the number of users needed. The SAS solution is used by more than 30 customers. www.sassofia.com

    Swiss AviationSoftware offers AMOS, a comprehensive, fully integrated software package that manages maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. AMOS has core modules for material management, maintenance and engineering, component maintenance, maintenance planning and control, quality assurance, financial management and interfaces. More than 110 airlines, airline groups and MRO providers use AMOS. The software is written in pure Java and is fully web-enabled. As Swiss AviationSoftware is 100% owned by Swiss International Air Lines, AMOS is the only major MRO software developed by an airline. The company has concentrated on MRO software for two decades, and none of its customers has ever replaced AMOS with another MRO software, the company states. AMOS's target market and current customers include small business-aviation operators, cargo and charter airlines, and regional and low-cost carriers up to major airlines. www.swiss-as.com

    Tata Consultancy Services developed its MRO solution Swift in collaboration with British Airways. Swift is a fully integrated solution offering maintenance engineering, line maintenance, heavy maintenance, engine/component maintenance and supply chain management with seamless integration to back-end finance and human resources, the company says. Swift runs on top of SAP's Netweaver platform, and it is mobile and e-enabled for integration with OEM tools such as Boeing's aircraft health-monitoring (AHM) system on the 787 and Airbus's Airman aircraft maintenance analysis application on the A380. The two-year-old Swift's customers include British Airways and Garuda Indonesia Airlines. www.tcs.com

    Tracware makes AeroTrac, a process-control software designed to seamlessly integrate the technical, commercial, financial and logistical business processes within an aviation MRO organization. AeroTrac includes aircraft maintenance and planning, engine and component MRO and piece-part processing, design and manufacture, including aircraft modification and parts distribution. It is used by organizations that manage their own fleets or offer third-party maintenance services. AeroTrac incorporates inventory and commercial functions and links to accounting solutions for all financial transactions. AeroTrac is used at more than 50 sites globally. The target market is small to medium-sized MROs of airframes, engines and components, operators, regional airlines and corporations. All sites use a version of AeroTrac developed from a single-source code, so there is no bespoke functionality. TracWare can rapidly develop and deploy new functionalities, according to the company. AeroTrac uses a Microsoft SQL Server database combined with a Visual Basic front-end application. A Microsoft dot.net version (3.0) is under development. www.tracware.co.uk

    Trax makes Trax Maintenance, a fully integrated maintenance management software that allows information flow between modules. Functionalities include order and inventory management; engineering, including maintenance program, long- and short-term planning for aircraft, materials, manpower and slots; production control, including shop-floor data capture; support shops; technical records; reliability analysis; technical library management; digital document management; component sales; quality-assurance auditing, training and qualification management; financial management system integration; accounts payable matching and ground-support equipment module. About 120 customers worldwide now use Trax. The software uses an Oracle database for the servers, and the clients are Windows-based for the desktop version and open platform, for example iOS, Windows or Linux, for mobile technology. Trax provides significant functionality in an application that can be flexibly configured for each customer out of the box, the company says. www.trax.aero.com

    Ultramain offers Ultramain, a mature maintenance and engineering software. Used by airlines worldwide, Ultramain provides comprehensive integrated support for airline technical, flight and cabin organizations. The software has served airlines for more than 20 years with incremental product growth, the company states. Ultramain functions include maintenance planning and scheduling, base maintenance, capacity modeling, budgeting and powerplant management. The company also offers EFB and tech log software, efbTechLogs. Other onboard products include eReporting, eCabin and efbGroundSystems. www.ultramain.com

    Volartec makes Alkym Management & Control System for Aircraft Maintenance. Alkym is a totally integrated, commercial, off-the-shelf maintenance-management software product that effectively and efficiently manages information flow within its different modules. It is a complete and flexible solution developed for the aviation industry allowing for technical operation to be managed productively, the company says. With more 15 years of aviation experience, Volartec has established Alkym as a highly functional but affordable system. Functionalities include maintenance control, planning, engineering, reliability, purchasing and repairs, human resources, quality assurance, inventory, receiving and shipping, sales, technical library, system configuration, Production Kiosk, Alkym Queries.net, Alkym M-Transfer and Alkym M-Files. Alkym uses dot.net and SQL and now serves 40 customers. Short implementation time, typically six weeks, and low cost make it attractive to small and medium-sized airlines. www.volartec.aero



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    IBM 000-012 Exam (IBM Tivoli Usage and Accounting Manager V7.1 Implementation) Detailed Information



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