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000-N40 - IBM Information Management Optim Technical Mastery v3 - Dump Information

Vendor : IBM
Exam Code : 000-N40
Exam Name : IBM Information Management Optim Technical Mastery v3
Questions and Answers : 40 Q & A
Updated On : November 12, 2018
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000-N40 Questions and Answers

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000-N40 IBM Information Management Optim Technical Mastery v3

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000-N40 exam Dumps Source : IBM Information Management Optim Technical Mastery v3

Test Code : 000-N40
Test Name : IBM Information Management Optim Technical Mastery v3
Vendor Name : IBM
Q&A : 40 Real Questions

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IBM IBM Information Management Optim

European Startups choose IBM Cloud to drive Innovation | killexams.com Real Questions and Pass4sure dumps

BLED, Slovenia, Nov. 7, 2018 /PRNewswire/ -- At its suppose South East Europe conference, IBM (NYSE: IBM) these days announced momentum of its cloud options amongst European startups. a number of groups in the location have became to the IBM Cloud for AI, blockchain and information superhighway of issues (IoT) technologies as a way to drive innovation and scale globally. They include blockchain-primarily based digital id issuer, Blinking; developer and company of in-wheel electric powered propulsion methods, Elaphe; and cardiac medical gadgets developer, HeartBit.

IBM organisation emblem. (PRNewsFoto/IBM enterprise) (PRNewsFoto/) (PRNewsfoto/IBM)

extra

"Startups and commercial enterprise organizations alike locate cost in IBM's open approach to cloud computing which, coupled with our deep industry competencies, gives the pliability and services they want as they grow and seriously change," observed Michael Paier, common manager, IBM Southeast Europe. "through selecting IBM Cloud, companies are in a position to do tons more than simply reduce costs. by way of tapping pleasing cloud-based mostly features like synthetic Intelligence (AI), blockchain and web of things (IoT), they are in a position to innovate new enterprise models and increase new services on the fly that aid them differentiate from the competitors."

contemporary news builds on IBM's global cloud momentum amongst startups and international brands like Bausch + Lomb, Whirlpool and Kyocera, which are migrating main workloads and modernizing present infrastructures with the IBM Cloud. just two weeks in the past IBM introduced that a whole bunch of businesses all over (including New Zealand Police, China's Fuyao group, Japan's Aflac assurance, Turkey's credit score bureau Kredi Kayıt Bürosu and Brazil's fidelity country wide tips features) are actually the use of IBM Cloud private to help modernize their present IT investments and swiftly enhance and install imaginitive new applications to fulfill market demand.

Startups across South East Europe using the IBM Cloud encompass:

Blinking, SerbiaBlinking is a blockchain-primarily based digital identification solution issuer that offers users control over their facts, the usage of Hyperledger fabric on the IBM Cloud. individuals create their own digital id with a Blinking identity after which authenticate themselves the usage of a whole lot of options together with password, facial cognizance and fingerprint scanning. With the service, people can authorize or revoke entry to third-events each and every time they are required to investigate their id. using IBM Cloud inner most, Blinking is piloting a recognize Your consumer (KYC) provider with five Serbian banks.

Careesma.co, CroatiaCareesma has developed a digital assistant referred to as Smarty that simplifies student-dealing with services at the Zagreb college of financial and management. The system can abruptly respond to questions from students on a 24/7 foundation despite where they are located. Smarty is in line with IBM Watson Assistant, a service on the IBM Cloud which uses machine discovering to support organizations build options that have in mind herbal-language and respond to purchasers in a method that simulates a dialog between humans.

HeartBit, HungaryHeartBit teamed up with IBM to build the back-end for its pioneering wearable ECG equipment. The gadget captures statistics from the Heartbit gadget, transmits it to the IBM Cloud via a cellular app, where it's stored and analyzed the use of the newest AI applied sciences.  With perception from the Heartbit app, users can optimize their practicing schedules and get healthy safely. The company chosen IBM Cloud services as a result of the excessive degrees of safety of the IBM Cloud in addition to IBM's leadership in statistics privacy.

Story Continues

Indivizo, HungaryIndivizo presents records-pushed recruitment options to aid HR decision makers appoint right talent sooner. The business has integrated IBM's Watson AI technology on the IBM Cloud to analyse video interviews with job applicants. the use of superior video analytics, Inivizo is capable of create personality profiles that supply HR with further insight a few candidate's suitability for a given position.

Elaphe Propulsion technologies, SloveniaElaphe chosen IBM Cloud to entry IBM's internet of issues (IoT) applied sciences to support boost the security of subsequent technology independent and linked electric powered and hybrid vehicles. With the IBM cloud, Elaphe is able to analyze real-time tips about using circumstances and car efficiency to generate beneficial perception that may help the building and operation of cars using the enterprise's in-wheel powertrain programs.

About IBM CloudWith $19B in annual cloud profits, IBM is the international chief in business cloud with a platform designed to satisfy the evolving needs of company and society. moving past productivity and price improvements, the IBM Cloud is tuned for the AI and statistics calls for which are using true differentiation in trendy commercial enterprise. IBM's private, public and hybrid choices supply the global scale groups should assist innovation throughout industries.

For more guidance on IBM Cloud, consult with: ibm.com/cloud

To learn greater about Startup with IBM and redeem credits, talk over with: https://developer.ibm.com/startups/

Media ContactDanijela RadinkovicIBM Media RelationsDanijela@hr.ibm.com

View fashioned content material to down load multimedia:http://www.prnewswire.com/information-releases/european-startups-opt for-ibm-cloud-to-drive-innovation-300744975.html


What other CEOs are telling analysts about IBM-red Hat | killexams.com Real Questions and Pass4sure dumps

No effect found, are attempting new key phrase!Mark Barrenechea, CEO of Canadian enterprise assistance management software business Open text Corp, noted that it can be time to strike at IBM's flagship cognitive computing engine: Watson. “They’re ...

IBM/crimson Hat - The Calculus Of The Cloud Stays The identical | killexams.com Real Questions and Pass4sure dumps

1.0 govt abstract

Getting appropriate to the factor, I’m skeptical that the crimson Hat (RHT) acquisition is going to be meaningful over the lengthy-time period for IBM’s (IBM) company or share expense. I concern that red Hat can also finally end up being IBM’s (greater precisely Ginni Rometty’s) “Compaq”, as in Hewlett-Packard’s (NYSE:HPE) questionable purchase of that business years ago.

The argument that the “sum” of IBM + RedHat is more than the individual constituents is not chiefly potent in my view. i am struggling to remember the interesting cost proposition provided via the mixed businesses after reading the transcript of the analyst convention name that adopted the announcement. primarily, the ordinary concept that the joint expertise stacks by some means radically change the “calculus of the cloud” simply doesn’t make sense to me. consequently, whereas some analysts have expressed concern over the $34 billion price tag, my focus here is specifically on IBM’s expertise arguments and market chance arguments used to justify the buy.

As a disclosure, I took place to eliminate my ultimate place in IBM in October of this yr, as I began shedding shares a short while after I wrote IBM – A Turning or Sinking Ship in 2017. I also labored for IBM years ago within the programs management division, long before the word “cloud” existed in the terminology of average tips expertise.

in the sections that observe, any referenced prices are pulled from the seeking Alpha transcript of IBM and pink Hat’s analyst convention call which followed the acquisition announcement, except in any other case cited. I’m additionally attaching the transcript to this report for convenience.

2.0 WHICH CLOUD IS IT

Ginni Rometty notes that “[IBM] should be the undisputed number [1] chief in hybrid-cloud….[with the acquisition of] crimson Hat, the realm’s leading issuer of open-cloud answer[s] and the rising chief within the platform for hybrid-cloud and multi-cloud.” Ms. Rometty, and different contributors on the analyst call, use “hybrid-cloud” and “multi-cloud” terminology a bit of interchangeably; but, I suppose some definition is effective so as to add some precision to our analysis.

Wikipedia gives a pleasant, succinct definition of multi-cloud:

Multi-cloud is using distinctive cloud computing and storage features in a single heterogeneous structure.

We notice that in a multi-cloud structure, the clouds will also be public, private, or some mixture of each.

And right here is IBM’s definition of “hybrid-cloud”:

A hybrid cloud makes use of a personal cloud basis combined with the strategic integration and use of public cloud functions.

So, a hybrid-cloud uses at least one inner most cloud, along with as a minimum one public cloud and as a result is tremendously characterized by a private-public structure. we can then feel of a hybrid-cloud as a variety of a multi-cloud.

Multi-Cloud and Hybrid-Cloud Diagram

supply: Yves Sukhu

This big difference is slightly critical due to the fact IBM stresses its skill to certainly trap a big share of the growing to be hybrid-cloud structure market by the use of pink Hat’s technologies.

3.0 QUESTIONABLE ASSUMPTIONS

With our definitions in hand, let’s assess why IBM is doing this deal. personally, the causes expressed on the analyst name boil all the way down to an acquisition predicated upon three main assumptions:

  • together, there is a distinct synergy between IBM and red Hat’s expertise stacks such that the aggregate offers effective differentiation in the areas of hybrid-cloud and multi-cloud computing versus competing options from the likes of AWS (AMZN), Microsoft Azure (MSFT), Google Compute (GOOG), and so forth.
  • Hybrid-cloud and multi-cloud computing solutions will (possible) power bigger deal sizes and be extra ecocnomic for IBM, with many commercial enterprise customers just beginning to stream the bulk of their functions to heterogeneous cloud architectures.
  • The hybrid-cloud market goes to be worth $1 trillion.
  • obviously, any flaws in these assumptions would weaken the premise for the deal itself. Let’s check every.

    three.1 FIRST ASSUMPTION: some thing OPEN, anything entertaining?

    Ginni Rometty presents traders right here customer requirement as a groundwork for the marriage with pink Hat:

    “…The no 1 thing [customers are] announcing to us is, hi there, we – these other clouds, they’re proprietary. We desire an open solution [with] no lock-in. So flow it throughout assorted cloud environments with out a lock-in, [that’s] what both of us do together…and then they are saying, it has acquired to tackle information protection in a multi-cloud atmosphere after which provide us a means to manipulate a multi-cloud environment.”

    There are a couple of things to unpack right here. Ms. Rometty means that “other” clouds are proprietary and there's a consumer requirement for “an open solution”. I don’t exactly take into account what she’s getting at right here. She implies within the quote that shoppers get “locked in” with (certain) cloud environments; however, as a substitute, these shoppers need to be able to flow their applications without problems from cloud to cloud. i am scratching my head as a result of what Ms. Rometty’s “clients” are calling lock-in looks to be regarding their software architecture, and never the cloud ambiance they're operating on. A poorly designed cloud utility will be challenging to circulate no rely what cloud it is running on. The speak is additionally real: a smartly-designed cloud software could be effortless(ier) to circulate from one cloud to a further. I think about many readers are conventional with the theory and expertise of containers, akin to Docker. For readers that may be unfamiliar with the time period, I present an easy if a little bit imprecise clarification: containers deliver a way to kit all the “elements” that an utility should run:

    Illustration of Container conception

    source: Docker/Datamation

    As we see in the illustration above, a container can “comprise” anything an software needs to operate. In somewhat of an over-simplification, if we wish to circulation a containerized-application from one cloud to an additional, we simply “raise” the container up from its current cloud and drop the container on the brand new cloud. Readers who can also now not be widespread with Docker and its container technology may have an interest to notice that it began as, and is, an open-source utility challenge; the company also raised capital in late 2017 at a $1+ billion valuation.

    So, increasing on the utility of containers:

    “historically, functions or workloads commonly had to be rebuilt earlier than they may well be migrated to a different atmosphere. The solution to this is container technology. due to the fact that containers are isolated from neighboring containers and consist of every little thing they deserve to run the software, you can conveniently circulation them to a different [cloud] ambiance without compatibility complications.”

    supply: Kumina

    As this Datamation article notes, “it became…the…clients [of cloud services] who demanded that this know-how exist inside public clouds that drove the [container] innovations that now exist.” In other words, clients desired an easier method to kit and circulation their functions between clouds; and that in flip spurred the general public cloud providers (AWS, Azure, Google, IBM, and so on.) to provide container deployment elements and capabilities.

    One ultimate point to make about containers is that purposes may also encompass a number of containers, wherein case container orchestration application is used to automate and simplify the administration of all those containers. Kubernetes, an additional open-source challenge at the start all started at Google, is without doubt one of the typical orchestration techniques (with Docker Swarm as an instance of one other).

    Coming returned to Ms. Rometty’s point that purchasers don’t are looking to be “locked in” and in its place are looking to be in a position to stream purposes throughout numerous cloud environments, they (clients) can definitely do that these days in the event that they design and deploy their applications as it should be, with containers for instance of 1 know-how that may also be rather helpful. She, in fact, makes this very aspect declaring “…[We] had been constructing and we've been very concentrated on hybrid and multi-cloud…in response to open technologies. So we’ve built on containers, Kubernetes…[and] multi-cloud supervisor become simply announced last week…” however, let’s be clear: the different principal cloud provider providers (e.g. Amazon, Microsoft, etc.) additionally present container and container orchestration services. as a result, the IBM Cloud is not basically differentiated on this factor; yet, with the red Hat acquisition, IBM does achieve pink Hat OpenShift which offers price-brought performance developed around Docker and Kubernetes. while there turned into no particular dialogue on the analyst call, most likely IBM believes that its latest container administration and cloud administration services should be augmented in such a means by means of OpenShift as to leapfrog the competition when the usage of the “married” technologies for multi-cloud environments. however, if that’s genuine, why not peculiarly talk concerning the capabilities that the combined organizations could have that should be superior to others?

    Frankly, it looks to me that IBM’s current cloud capabilities brought to OpenShift are not going to be a massive “video game changer”. first of all, any integration between IBM’s cloud know-how stack and purple Hat’s will take some time; time which opponents will actually use to their advantage to ensure they aren't left in the back of. 2nd, I’ve already cited that OpenShift is in accordance with Docker and Kubernetes which means purple Hat’s cost-add is developed across the identical core used through many others; but, the competition has and should proceed to advance an identical cost-brought offerings as neatly. Third, if there become some “killer” set of cloud functionalities that the mixed stacks would generate, I’d want to suppose the companies would have made that clear; but they haven't (at least now not yet). Fourth, there is nothing that “ties” OpenShift to the IBM Cloud; accept as true with that pink Hat’s personal OpenShift deployment “offerings” page – which I captured presently after the deal announcement – really highlights AWS as a deployment platform:

    red Hat OpenShift Deployment Tiers

    source: purple Hat

    Now, purple Hat also presents OpenStack, according to yet another set of open-supply technologies, which may also be used by way of organizations to build out their personal deepest clouds and has synergy with Ansible, crimson Hat’s language for DevOps. OpenStack hence supports IBM’s initiatives around hybrid-cloud deployments. although, as with OpenShift, I’m no longer absolutely convinced that placing this answer under an IBM umbrella goes to result in a extremely differentiated offering, nor to a sudden acceleration of inner most cloud adoption among commercial enterprise shoppers. First off, IBM already had its own answer stack in this enviornment, IBM Cloud deepest. because IBM expressed such bullish sentiment about the hybrid-cloud market on the analyst call, I’m in reality a bit surprised this certain solution offering become no longer outlined throughout the name. Assuming the hybrid-cloud area is as “sizzling” as IBM suggests, one might are expecting that IBM private Cloud has been promoting neatly; why now not name attention to the know-how then? here's possibly a refined element and could be an mistaken extrapolation on my part, but it surely leads me to ask yourself if the hybrid-cloud market is as amazing as IBM suggests it's, and may be. additionally because the prior to now linked article notes, IBM isn't alone with an offering here, nor were they “first” to market with one. Microsoft delivered Azure Stack over a yr before IBM introduced its competing solution to market. IBM could argue that Azure Stack, as an example, is proprietary whereas their open-supply platform offers purchasers all of the freedom and advantages that open-supply solutions supply. It’s a rewarding argument, and it might probably greater strongly guide Ms. Rometty’s remark that shoppers don’t need to be locked-in. in any case, with an open-supply-based mostly private cloud platform, a consumer can alter and lengthen it as they desire, which obviously is not viable to the equal extent with a closed answer. it might had been valuable if IBM offered some facts aspects to take note if a vogue toward open-supply exists inside the hybrid-cloud market, and certainly for personal-cloud deployments. in the absence of details, i'm left a bit of skeptical that pink Hat OpenStack is going to materially change the “power” of IBM’s hybrid (private/public) cloud offering.

    If we tie all of this back to Ms. Rometty’s quote at the start of the part, it appears to support that customer feedback round “an open [cloud] solution and not using a lock-in” appear just a little invalid when since the technologies (e.g. containers, orchestration) that have already evolved to supply cloud users with the software portability that they want. The comment has more suitable validity when one considers the architectural probabilities of a private cloud within a hybrid-cloud atmosphere; however, as I argue above, there appears to be an absence of records which would suggest purchasers lean towards non-proprietary (e.g. open-source-based mostly) inner most cloud deployments.

    To summarize, I don’t (at the moment) see anything else in reality interesting that emerges via a mixture of the two groups’ cloud stacks. To be fair, the businesses need time to improve tightly integrated options, and IBM is yet to follow the vigour of its construction organization towards crimson Hat’s applied sciences. but, if I’m appropriate that “there is not an awful lot to see right here” in terms of the joint stacks, this insight would, of route, without delay undermine Ms. Rometty’s suggestion that the two groups may be a clear chief, particularly in hybrid-cloud options.

    3.2 2d ASSUMPTION: shoppers are only GETTING began

    Ms. Rometty mentions, more than as soon as, that we are entering a 2nd section of cloud adoption (“chapter 2” as she calls it). in the first phase, shoppers moved their “easiest” workloads to the cloud with a price-reductions center of attention. These workloads represented the accepted Pareto-rule 20% of consumer applications; and for this reason, eighty% of functions stay to be transitioned to the cloud. Ms. Rometty states:

    “[Customers have] received to circulate [these remaining 80% of applications]. They both should rewrite, refactor, come to a decision what goes where, comfy the facts. These are inhibitors that stop them from going [to the cloud]. So here's best going to be finished this circulation to the eighty%, in case you can stream statistics and applications across dissimilar cloud[s], make that transportable…”

    She continues…

    “but this is an inflection aspect, and if [customers are] going to get previous that and move the other 80% which is set all their procedures and their facts they want what we’re going to present together, this strong atmosphere. And so this eighty% is…about…unlocking business price…the general customers has a thousand application[s] and the usual client already has 5…that we see some as many as many as sixteen clouds.”

    the first comment, “[customers have] got to circulation…”, is worth debating. logic tells us that no longer all purposes are always a fine fit for a cloud deployment for any variety of explanations: required dependencies are not without difficulty replicated in a cloud ambiance, safety issues, lack of cost-discount rates, etc. So, valued clientele actually do not have to circulate the majority of their applications to a cloud structure. despite the fact, most likely Ms. Rometty is taking part in a little bit with her phrases, and is asserting with a little of “dressing” that the style toward cloud adoption will proceed…which it certainly will.

    however, I consider there is room to problem what she says within the next few statements. She explains that “[customers] either need to rewrite, refactor, come to a decision what goes where…” certainly, IBM and other expertise suppliers will, as they already have, be afforded with opportunities to support valued clientele migrate definite purposes to cloud environments. That’s first rate news for IBM’s very significant provider enterprise, and there is purpose to think the capabilities community will advantage somewhat from the crimson Hat buy. These opportunities almost definitely develop in scope and income/income advantage to the extent that these functions are migrated to totally distributed fashions working on (might be) heterogeneous cloud systems (e.g. multi-cloud). So, I suppose Jim Kavanaugh, IBM’s CFO, as it should be brought up that “[distributed cloud solutions] speeds up our mix shift to greater cost...and is accretive to our gross earnings margin…”

    however, there's a counter-argument to accept as true with here. rather than rewriting/refactoring current legacy purposes, consumers might also in its place opt for “off-the-shelf” solutions (SaaS or in any other case) which may also show to be more cost effective, modern, and less difficult to hold. for example, Salesforce.com (CRM) and Workday (WDAY) actually didn’t achieve their market penetration as a result of shoppers opted to redesign any homegrown CRM and HR functions respectively. alas, IBM doesn’t discuss the COTS method and its competencies affect on their projections for becoming their cloud related revenues.

    moving to IBM’s declare that multi-cloud environments might be more normal sooner or later, as per Ms. Rometty’s remark that “the usual customer already has 5 [clouds]…”, there is some statistics to backup what the company is saying here: a TechRepublic survey from 2017, for instance, noted that the majority of companies surveyed had already adopted a hybrid-cloud structure. but, we be aware of that IT tends to movement in cycles. feel about what came about with the customer-server computing paradigm the place “server sprawl” finally gave strategy to server clarification and a push for homogeneity among programs. Is it now not possible that we may additionally see whatever identical with cloud, the place consumers “awaken” one day and ask themselves why they've 5 clouds once they might possibly be in a position to operate with 1? consider one of the most leading necessities for the Pentagon’s present $10 billion JEDI cloud undertaking: they're (for the moment) insistent that the project award and associated computing workloads will go/run on a single cloud. As readers may be aware of, IBM is likely one of the bidders on the assignment and formalized their objection to the government Accountability workplace (GAO) for the requirement of a homogenous cloud atmosphere. Assuming the Pentagon gets its manner and is a success with its deployment, if the department of protection (DOD) can function on a single cloud, then why does a given business need upwards of sixteen clouds (using the “severe” illustration from IBM’s quote)?

    The overarching theme here is that Ms. Rometty’s position that the “remaining” eighty% of legacy customer functions are just waiting to be moved right into a multi-cloud environment has susceptible facets. however it had been mighty, I’m not sure IBM essential to spend $34 billion on pink Hat to trap these opportunities. I already argued in the old section that IBM had present capabilities within the equal cloud technology areas where pink Hat operates. If we believe about Ms. Rometty’s comment about “rewriting/refactoring”, what does crimson Hat present right here that IBM does not have already got? this is work that sits squarely within the domain of IBM’s services community; a group that may “plug in” red Hat’s technology, or any other cloud expertise, where it makes feel in keeping with consumer requirements.

    but, the purple Hat acquisition apart, if it seems that multi-cloud architectures at last “reduce” to less demanding, single cloud environments which give ample robustness and reliability to meet most customer requirements, then this “cloud rationalization” might have a dramatic influence on IBM’s properly-line and bottom-line growth forecasts since the business is tying both metrics above all to its opportunity with “high-value” multi-cloud options.

    3.three THIRD ASSUMPTION: IS $1 TRILLION FOR HYBRID-CLOUD functional?

    Ms. Rometty asserts that the marketplace for hybrid-clouds will grow to over $1 trillion. She states:

    “And to guide within the second chapter, here is going to be about hybrid-cloud. In hybrid-cloud is an emerging $1 trillion market…I suggest what we did turned into look and we see a scale of a $1 trillion market…We noted to ourselves and continually saved saying: What can we do more suitable to address the needs of our clients? How do we speed up our skill to go after that? And understanding and there’s basically a crucial point, understanding that Linux is the fastest becoming platform accessible. And this just this 12 months, it grew to be the number 1 platform each on-prem and within the cloud.”

    all through the analyst call, there changed into no mention of exactly when the market for hybrid cloud is anticipated to reach $1 trillion in cost, nor the CAGR for this specific section of the typical cloud market. I struggled to discover respectable records in assist of IBM’s projection right here, despite the fact Market research Media offers a forecast of $1 trillion for the complete cloud market by 2024. apparently, the Market research Media file synopsis highlights the speedy growing to be/high priority technology segments in the cloud market, however multi-cloud and hybrid-cloud are not outlined in that context. this article, which become referenced in part three.1, prices IBM in 2017 as saying “they are expecting groups to spend more than $50 billion a 12 months global starting [in 2017] to enhance deepest clouds, with the growth price hitting 15 to twenty p.c a year via 2020.” the use of these figures as a proxy for the usual hybrid-cloud market, it would undoubtedly take fairly some time to reach $1 trillion in total value even on the high end of the boom latitude.

    One component expertise leaders appear to be in particular good at is developing with very significant numbers when describing their total addressable market (TAM). Admittedly, I’m not certain if IBM’s estimate is practical right here or no longer considering the fact that…who in reality knows at the moment how massive the hybrid-cloud market could become? In guide of IBM’s forecast, the previously outlined article notes that “earlier [in 2017], IDC analysts launched a survey that indicated that essentially 80 percent of colossal companies with 1,000 or greater personnel have already got a hybrid cloud method in region. in addition, fifty one.4 percent are the use of each public and private cloud infrastructures, and 29.2 p.c expect to do the same within the subsequent yr.” These metrics are valuable to aid IBM’s argument, but they may even be interpreted to imply that the majority colossal customers already have a hybrid-cloud in area, and for this reason new hybrid-cloud deployments might definitely lower moving ahead. additional, if we remember the discussion in area 3.2 around consumers making a choice on COTS/SaaS purposes, as well as the chance that single cloud architectures might ultimately establish themselves because the dominant mannequin, then it’s imaginable that a $1 trillion hybrid-cloud market may additionally now not materialize.

    four.0 CONCLUSION

    “Whoa” become supposedly Steve Ballmer’s (former Microsoft CEO) response upon hearing about the IBM-crimson Hat deal. perhaps that single notice most useful describes the existing sentiment of many others.

    The main thrust of what I’ve introduced listed here is that i am nonetheless struggling to remember what key technologies IBM receives with purple Hat that they didn’t have already got, and why they felt they obligatory to spend 1/3 of their market cap on an organization that is only generating a number of hundred million in cloud solution earnings (despite the fact their boom cost is high). still, the “math” doesn’t add up for me, despite the fact perhaps it will in time as IBM and crimson Hat better clarify their enjoyable value proposition.

    Readers may also rightfully factor out that I’ve overlooked the possibilities for purple Hat Linux and their middleware stack beneath IBM in my evaluation. In regard to the latter, I feel IBM’s possession of purple Hat’s middleware stack is probably going to create some confusion, at the least within the brief time period. IBM and crimson Hat will surely must figure out how to place WebSphere versus JBoss. And as different authors have suggested, purple Hat enterprise Linux (RHEL) might at last supplant AIX as IBM’s de facto UNIX distribution. The linked migration work would most likely power a fair amount of know-how and guide functions. Ms. Rometty referred to in one of the previously mentioned charges that Linux is the fastest transforming into working system in the cloud and on-premise. but, note that she didn't say that RHEL is the fastest transforming into Linux distribution. To that conclusion, there is a few statistics suggesting that Ubuntu is starting to be quicker within the enterprise Linux section. devoid of greater data from IBM and purple Hat, it’s in reality quite difficult to quantify the have an effect on of red Hat’s Linux and JBoss product sets to IBM over the long-time period.

    As outlined, I expect that IBM and red Hat will give greater clarity on the strategic value-add of the 2 agencies as we circulation into 2019, and how they intend to combine their stacks to superior compete in opposition t the likes of AWS, Microsoft, and Google. i am hoping they do; as a result of evidently investors will ship the stock reduce (than it already is) if most turn into convinced the sum of the organizations lacks incremental value. Yet, while IBM/purple Hat supply additional particulars to the market, as I’ve outlined herein there are a number of counter-arguments which undermine the assumptions that this deal relies upon. in my view, the calculus of the cloud stays the identical in the meanwhile.

    supporting files

    ibm_redhat_acquisition_transcript.pdf

    Disclosure: I/we haven't any positions in any stocks outlined, and no plans to provoke any positions inside the next seventy two hours.

    I wrote this article myself, and it expresses my own opinions. i am not receiving compensation for it (other than from in search of Alpha). I haven't any business relationship with any company whose inventory is mentioned listed here.


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  • Inventory your organization's security infrastructure and identify which vendors' products or services are present.
  • Check this guide (or vendor websites, for products not covered here) to determine whether a certification applies to the products or services in your organization.
  • Decide if spending the time and money to obtain such credentials (or to fund them for your employees) is worth the resulting benefits.
  • In an environment where qualified IT security professionals can choose from numerous job openings, the benefits of individual training and certifications can be hard to appraise.

    Many employers pay certification costs to develop and retain their employees, as well as to boost the organization's in-house expertise. Most see this as a win-win for employers and employees alike, though employers often require full or partial reimbursement for the related costs incurred if employees leave their jobs sooner than some specified payback period after certification.

    There have been quite a few changes since the last survey update in 2015. The Basic category saw a substantial jump in the number of available IT security certifications due to the addition of several Brainbench certifications, in addition to the Cisco Certified Network Associate (CCNA) Cyber Ops certification, the Fortinet Network Security Expert Program and new IBM certifications. 

    2017 IT security certification changes

    Certifications from AccessData, Check Point, IBM and Oracle were added to the Intermediate category, increasing the total number of certifications in that category, as well. However, the number of certifications in the Advanced category decreased, due to several IBM certifications being retired. 

    Vendor IT security certifications Basic information technology security certifications 

    Brainbench basic security certificationsBrainbench offers several basic-level information technology security certifications, each requiring the candidate to pass one exam. Brainbench security-related certifications include:

  • Backup Exec 11d (Symantec)
  • Check Point FireWall-1 Administration
  • Check Point Firewall-1 NG Administration
  • Cisco Security
  • Microsoft Security
  • NetBackup 6.5 (Symantec)
  • Source: Brainbench Information Security Administrator certifications

    CCNA Cyber OpsPrerequisites: None required; training is recommended.

    This associate-level certification prepares cybersecurity professionals for work as cybersecurity analysts responding to security incidents as part of a security operations center team in a large organization.

    The CCNA Cyber Ops certification requires candidates to pass two written exams.

    Source: Cisco Systems CCNA Cyber Ops

    CCNA SecurityPrerequisites: A valid Cisco CCNA Routing and Switching, Cisco Certified Entry Networking Technician or Cisco Certified Internetwork Expert (CCIE) certification.

    This credential validates that associate-level professionals are able to install, troubleshoot and monitor Cisco-routed and switched network devices for the purpose of protecting both the devices and networked data.

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    The successful completion of one exam is required to obtain this credential.

    Source: Cisco Systems CCNA Security

    Check Point Certified Security Administrator (CCSA) R80Prerequisites: Basic knowledge of networking; CCSA training and six months to one year of experience with Check Point products are recommended.

    Check Point's foundation-level credential prepares individuals to install, configure and manage Check Point security system products and technologies, such as security gateways, firewalls and virtual private networks (VPNs). Credential holders also possess the skills necessary to secure network and internet communications, upgrade products, troubleshoot network connections, configure security policies, protect email and message content, defend networks from intrusions and other threats, analyze attacks, manage user access in a corporate LAN environment, and configure tunnels for remote access to corporate resources.

    Candidates must pass a single exam to obtain this credential.

    Source: Check Point CCSA Certification

    IBM Certified Associate -- Endpoint Manager V9.0Prerequisites: IBM suggests that candidates be highly familiar with the IBM Endpoint Manager V9.0 console. They should have experience taking actions; activating analyses; and using Fixlets, tasks and baselines in the environment. They should also understand patching, component services, client log files and troubleshooting within IBM Endpoint Manager.

    This credential recognizes professionals who use IBM Endpoint Manager V9.0 daily. Candidates for this certification should know the key concepts of Endpoint Manager, be able to describe the system's components and be able to use the console to perform routine tasks.

    Successful completion of one exam is required.

    Editor's note: IBM is retiring this certification as of May 31, 2017; there will be a follow-on test available as of April 2017 for IBM BigFix Compliance V9.5 Fundamental Administration, Test C2150-627.

    Source: IBM Certified Associate -- Endpoint Manager V9.0

    IBM Certified Associate -- Security Trusteer Fraud ProtectionPrerequisites: IBM recommends that candidates have experience with network data communications, network security, and the Windows and Mac operating systems.

    This credential pertains mainly to sales engineers who support the Trusteer Fraud product portfolio for web fraud management, and who can implement a Trusteer Fraud solution. Candidates must understand Trusteer product functionality, know how to deploy the product, and be able to troubleshoot the product and analyze the results.

    To obtain this certification, candidates must pass one exam.

    Source: IBM Certified Associate -- Security Trusteer Fraud Protection

    McAfee Product SpecialistPrerequisites: None required; completion of an associated training course is highly recommended.

    McAfee information technology security certification holders possess the knowledge and technical skills necessary to install, configure, manage and troubleshoot specific McAfee products, or, in some cases, a suite of products.

    Candidates should possess one to three years of direct experience with one of the specific product areas.

    The current products targeted by this credential include:

  • McAfee Advanced Threat Defense products
  • McAfee ePolicy Orchestrator and VirusScan products
  • McAfee Network Security Platform
  • McAfee Host Intrusion Prevention
  • McAfee Data Loss Prevention Endpoint products
  • McAfee Security Information and Event Management products
  • All credentials require passing one exam.

    Source: McAfee Certification Program

    Microsoft Technology Associate (MTA)Prerequisites: None; training recommended.

    This credential started as an academic-only credential for students, but Microsoft made it available to the general public in 2012.

    There are 10 different MTA credentials across three tracks (IT Infrastructure with five certs, Database with one and Development with four). The IT Infrastructure track includes a Security Fundamentals credential, and some of the other credentials include security components or topic areas.

    To earn each MTA certification, candidates must pass the corresponding exam. 

    Source: Microsoft MTA Certifications

    Fortinet Network Security Expert (NSE)Prerequisites: Vary by credential.

    The Fortinet NSE program has eight levels, each of which corresponds to a separate network security credential within the program. The credentials are:

  • NSE 1 -- Understand network security concepts.
  • NSE 2 -- Sell Fortinet gateway solutions.
  • NSE 3 (Associate) -- Sell Fortinet advanced security solutions.
  • NSE 4 (Professional) -- Configure and maintain FortiGate Unified Threat Management products.
  • NSE 5 (Analyst) -- Implement network security management and analytics.
  • NSE 6 (Specialist) – Understand advanced security technologies beyond the firewall.
  • NSE 7 (Troubleshooter) -- Troubleshoot internet security issues.
  • NSE 8 (Expert) -- Design, configure, install and troubleshoot a network security solution in a live environment.
  • NSE 1 is open to anyone, but is not required. The NSE 2 and NSE 3 information technology security certifications are available only to Fortinet employees and partners. Candidates for NSE 4 through NSE 8 should take the exams through Pearson VUE.

    Source: Fortinet NSE

    Symantec Certified Specialist (SCS)This security certification program focuses on data protection, high availability and security skills involving Symantec products.

    To become an SCS, candidates must select an area of focus and pass an exam. All the exams cover core elements, such as installation, configuration, product administration, day-to-day operation and troubleshooting for the selected focus area.

    As of this writing, the following exams are available:

  • Exam 250-215: Administration of Symantec Messaging Gateway 10.5
  • Exam 250-410: Administration of Symantec Control Compliance Suite 11.x
  • Exam 250-420: Administration of Symantec VIP
  • Exam 250-423: Administration of Symantec IT Management Suite 8.0
  • Exam 250-424: Administration of Data Loss Prevention 14.5
  • Exam 250-425: Administration of Symantec Cyber Security Services
  • Exam 250-426: Administration of Symantec Data Center Security -- Server Advanced 6.7
  • Exam 250-427: Administration of Symantec Advanced Threat Protection 2.0.2
  • Exam 250-428: Administration of Symantec Endpoint Protection 14
  • Exam 250-513: Administration of Symantec Data Loss Prevention 12
  • Source: Symantec Certification

    Intermediate information technology security certifications 

    AccessData Certified Examiner (ACE)Prerequisites: None required; the AccessData BootCamp and Advanced Forensic Toolkit (FTK) courses are recommended.

    This credential recognizes a professional's proficiency using AccessData's FTK, FTK Imager, Registry Viewer and Password Recovery Toolkit. However, candidates for the certification must also have moderate digital forensic knowledge and be able to interpret results gathered from AccessData tools.

    To obtain this certification, candidates must pass one online exam (which is free). Although a boot camp and advanced courses are available for a fee, AccessData provides a set of free exam preparation videos to help candidates who prefer to self-study.

    The certification is valid for two years, after which credential holders must take the current exam to maintain their certification.

    Source: Syntricate ACE Training

    Cisco Certified Network Professional (CCNP) Security Prerequisites: CCNA Security or any CCIE certification.

    This Cisco credential recognizes professionals who are responsible for router, switch, networking device and appliance security. Candidates must also know how to select, deploy, support and troubleshoot firewalls, VPNs and intrusion detection system/intrusion prevention system products in a networking environment.

    Successful completion of four exams is required.

    Source: Cisco Systems CCNP Security

    Check Point Certified Security Expert (CCSE)Prerequisite: CCSA certification R70 or later.

    This is an intermediate-level credential for security professionals seeking to demonstrate skills at maximizing the performance of security networks.

    A CCSE demonstrates a knowledge of strategies and advanced troubleshooting for Check Point's GAiA operating system, including installing and managing VPN implementations, advanced user management and firewall concepts, policies, and backing up and migrating security gateway and management servers, among other tasks. The CCSE focuses on Check Point's VPN, Security Gateway and Management Server systems.

    To acquire this credential, candidates must pass one exam.

    Source: Check Point CCSE program

    Cisco Cybersecurity SpecialistPrerequisites: None required; CCNA Security certification and an understanding of TCP/IP are strongly recommended.

    This Cisco credential targets IT security professionals who possess in-depth technical skills and knowledge in the field of threat detection and mitigation. The certification focuses on areas such as event monitoring, event analysis (traffic, alarm, security events) and incident response.

    One exam is required.

    Source: Cisco Systems Cybersecurity Specialist

    Certified SonicWall Security Administrator (CSSA)Prerequisites: None required; training is recommended.

    The CSSA exam covers basic administration of SonicWall appliances and the network and system security behind such appliances.

    Classroom training is available, but not required to earn the CSSA. Candidates must pass one exam to become certified.

    Source: SonicWall Certification programs

    EnCase Certified Examiner (EnCE)Prerequisites: Candidates must attend 64 hours of authorized training or have 12 months of computer forensic work experience. Completion of a formal application process is also required.

    Aimed at both private- and public-sector computer forensic specialists, this certification permits individuals to become certified in the use of Guidance Software's EnCase computer forensics tools and software.

    Individuals can gain this certification by passing a two-phase exam: a computer-based component and a practical component.

    Source: Guidance Software EnCE

    EnCase Certified eDiscovery Practitioner (EnCEP)Prerequisites: Candidates must attend one of two authorized training courses and have three months of experience in eDiscovery collection, processing and project management. A formal application process is also required.

    Aimed at both private- and public-sector computer forensic specialists, this certification permits individuals to become certified in the use of Guidance Software's EnCase eDiscovery software, and it recognizes their proficiency in eDiscovery planning, project management and best practices, from legal hold to file creation.

    EnCEP-certified professionals possess the technical skills necessary to manage e-discovery, including the search, collection, preservation and processing of electronically stored information in accordance with the Federal Rules of Civil Procedure.

    Individuals can gain this certification by passing a two-phase exam: a computer-based component and a scenario component.

    Source: Guidance Software EnCEP Certification Program

    IBM Certified Administrator -- Security Guardium V10.0Prerequisites: IBM recommends basic knowledge of operating systems and databases, hardware or virtual machines, networking and protocols, auditing and compliance, and information security guidelines.

    IBM Security Guardium is a suite of protection and monitoring tools designed to protect databases and big data sets. The IBM Certified Administrator -- Security Guardium credential is aimed at administrators who plan, install, configure and manage Guardium implementations. This may include monitoring the environment, including data; defining policy rules; and generating reports.

    Successful completion of one exam is required.

    Source: IBM Security Guardium Certification

    IBM Certified Administrator -- Security QRadar Risk Manager V7.2.6Prerequisites: IBM recommends a working knowledge of IBM Security QRadar SIEM Administration and IBM Security QRadar Risk Manager, as well as general knowledge of networking, risk management, system administration and network topology.

    QRadar Risk Manager automates the risk management process in enterprises by monitoring network device configurations and compliance. The IBM Certified Administrator -- Security QRadar Risk Manager V7.2.6 credential certifies administrators who use QRadar to manage security risks in their organization. Certification candidates must know how to review device configurations, manage devices, monitor policies, schedule tasks and generate reports.

    Successful completion of one exam is required.

    Source: IBM Security QRadar Risk Manager Certification

    IBM Certified Analyst -- Security SiteProtector System V3.1.1Prerequisites: IBM recommends a basic knowledge of the IBM Security Network Intrusion Prevention System (GX) V4.6.2, IBM Security Network Protection (XGS) V5.3.1, Microsoft SQL Server, Windows Server operating system administration and network security.

    The Security SiteProtector System enables organizations to centrally manage their network, server and endpoint security agents and appliances. The IBM Certified Analyst -- Security SiteProtector System V3.1.1 credential is designed to certify security analysts who use the SiteProtector System to monitor and manage events, monitor system health, optimize SiteProtector and generate reports.

    To obtain this certification, candidates must pass one exam.

    Source: IBM Security SiteProtector Certification

    Oracle Certified Expert, Oracle Solaris 10 Certified Security AdministratorPrerequisite: Oracle Certified Professional, Oracle Solaris 10 System Administrator.

    This credential aims to certify experienced Solaris 10 administrators with security interest and experience. It's a midrange credential that focuses on general security principles and features, installing systems securely, application and network security, principle of least privilege, cryptographic features, auditing, and zone security.

    A single exam -- geared toward the Solaris 10 operating system or the OpenSolaris environment -- is required to obtain this credential.

    Source: Oracle Solaris Certification

    Oracle Mobile SecurityPrerequisites: Oracle recommends that candidates understand enterprise mobility, mobile application management and mobile device management; have two years of experience implementing Oracle Access Management Suite Plus 11g; and have experience in at least one other Oracle product family.

    This credential recognizes professionals who create configuration designs and implement the Oracle Mobile Security Suite. Candidates must have a working knowledge of Oracle Mobile Security Suite Access Server, Oracle Mobile Security Suite Administrative Console, Oracle Mobile Security Suite Notification Server, Oracle Mobile Security Suite Containerization and Oracle Mobile Security Suite Provisioning and Policies. They must also know how to deploy the Oracle Mobile Security Suite.

    Although the certification is designed for Oracle PartnerNetwork members, it is available to any candidate. Successful completion of one exam is required.

    Source: Oracle Mobile Security Certification

    RSA Archer Certified Administrator (CA)Prerequisites: None required; Dell EMC highly recommends RSA training and two years of product experience as preparation for the RSA certification exams.

    Dell EMC offers this certification, which is designed for security professionals who manage, administer, maintain and troubleshoot the RSA Archer Governance, Risk and Compliance (GRC) platform.

    Candidates must pass one exam, which focuses on integration and configuration management, security administration, and the data presentation and communication features of the RSA Archer GRC product.

    Source: Dell EMC RSA Archer Certification

    RSA SecurID Certified Administrator (RSA Authentication Manager 8.0)Prerequisites: None required; Dell EMC highly recommends RSA training and two years of product experience as preparation for the RSA certification exams.

    Dell EMC offers this certification, which is designed for security professionals who manage, maintain and administer enterprise security systems based on RSA SecurID system products and RSA Authentication Manager 8.0.

    RSA SecurID CAs can operate and maintain RSA SecurID components within the context of their operational systems and environments; troubleshoot security and implementation problems; and work with updates, patches and fixes. They can also perform administrative functions and populate and manage users, set up and use software authenticators, and understand the configuration required for RSA Authentication Manager 8.0 system operations.

    Source: Dell EMC RSA Authentication Manager Certification

    RSA Security Analytics CAPrerequisites: None required; Dell EMC highly recommends RSA training and two years of product experience as preparation for the RSA certification exams.

    This Dell EMC certification is aimed at security professionals who configure, manage, administer and troubleshoot the RSA Security Analytics product. Knowledge of the product's features, as well the ability to use the product to identify security concerns, are required.

    Candidates must pass one exam, which focuses on RSA Security Analytics functions and capabilities, configuration, management, monitoring and troubleshooting.

    Source: Dell EMC RSA Security Analytics

    Advanced information technology security certifications 

    CCIE SecurityPrerequisites: None required; three to five years of professional working experience recommended.

    Arguably one of the most coveted certifications around, the CCIE is in a league of its own. Having been around since 2002, the CCIE Security track is unrivaled for those interested in dealing with information security topics, tools and technologies in networks built using or around Cisco products and platforms.

    The CCIE certifies that candidates possess expert technical skills and knowledge of security and VPN products; an understanding of Windows, Unix, Linux, network protocols and domain name systems; an understanding of identity management; an in-depth understanding of Layer 2 and 3 network infrastructures; and the ability to configure end-to-end secure networks, as well as to perform troubleshooting and threat mitigation.

    To achieve this certification, candidates must pass both a written and lab exam. The lab exam must be passed within 18 months of the successful completion of the written exam.

    Source: Cisco Systems CCIE Security Certification

    Check Point Certified Managed Security Expert (CCMSE)Prerequisites: CCSE certification R75 or later and 6 months to 1 year of experience with Check Point products.

    This advanced-level credential is aimed at those seeking to learn how to install, configure and troubleshoot Check Point's Multi-Domain Security Management with Virtual System Extension.

    Professionals are expected to know how to migrate physical firewalls to a virtualized environment, install and manage an MDM environment, configure high availability, implement global policies and perform troubleshooting.

    Source: Check Point CCMSE

    Check Point Certified Security Master (CCSM)Prerequisites: CCSE R70 or later and experience with Windows Server, Unix, TCP/IP, and networking and internet technologies.

    The CCSM is the most advanced Check Point certification available. This credential is aimed at security professionals who implement, manage and troubleshoot Check Point security products. Candidates are expected to be experts in perimeter, internal, web and endpoint security systems.

    To acquire this credential, candidates must pass a written exam.

    Source: Check Point CCSM Certification

    Certified SonicWall Security Professional (CCSP)Prerequisites: Attendance at an advanced administration training course.

    Those who achieve this certification have attained a high level of mastery of SonicWall products. In addition, credential holders should be able to deploy, optimize and troubleshoot all the associated product features.

    Earning a CSSP requires taking an advanced administration course that focuses on either network security or secure mobile access, and passing the associated certification exam.

    Source: SonicWall CSSP certification

    IBM Certified Administrator -- Tivoli Monitoring V6.3Prerequisites: Security-related requirements include basic knowledge of SSL, data encryption and system user accounts.

    Those who attain this certification are expected to be capable of planning, installing, configuring, upgrading and customizing workspaces, policies and more. In addition, credential holders should be able to troubleshoot, administer and maintain an IBM Tivoli Monitoring V6.3 environment.

    Candidates must successfully pass one exam.

    Source: IBM Tivoli Certified Administrator

    Master Certified SonicWall Security Administrator (CSSA)The Master CSSA is an intermediate between the base-level CSSA credential (itself an intermediate certification) and the CSSP.

    To qualify for Master CSSA, candidates must pass three (or more) CSSA exams, and then email training@sonicwall.com to request the designation. There are no other charges or requirements involved.

    Source: SonicWall Master CSSA

    Conclusion 

    Remember, when it comes to selecting vendor-specific information technology security certifications, your organization's existing or planned security product purchases should dictate your options. If your security infrastructure includes products from vendors not mentioned here, be sure to check with them to determine if training or certifications on such products are available.

    About the author:Ed Tittel is a 30-plus year IT veteran who's worked as a developer, networking consultant, technical trainer, writer and expert witness. Perhaps best known for creating the Exam Cram series, Ed has contributed to more than 100 books on many computing topics, including titles on information security, Windows OSes and HTML. Ed also blogs regularly for TechTarget (Windows Enterprise Desktop), Tom's IT Pro and GoCertify.


    IBM Launches Global Bootcamps to Help Companies Tackle Big Data Challenges | killexams.com real questions and Pass4sure dumps

    Mar 15, 2011

    On the heels of the IBM Jeopardy! Challenge, in which the IBM Watson system demonstrated the capability to understand natural language, IBM has launched a global skills initiative to educate clients, business partners, and college students on how to use IBM business analytics and information management software, and many of the underlying technologies of the Watson computing system, to capture information from new sources and use it to create business opportunities.

    The skills initiative will provide IT professionals no-charge access to 1,200 onsite skills bootcamps at client, partner and university locations worldwide, at 38 IBM Innovation Centers, and online at DB2University.com.

    According to IBM, businesses today are looking for disruptive technologies like Watson to help them capitalize on the growing volume, variety and velocity of information known as "big data." This includes the massive amount of public information available on the web, information generated by sensors, mobile devices, social networks, cloud computing, and public sources of information that are not integrated into a company's existing information management platforms. Making sense of big data requires a new set of skills that many IT professionals do not possess today.  The skills bootcamps will cover topics such as big data, analytics, data management and open source technologies, including Hadoop and Eclipse tools.

    With IBM's extensive experience in data management, "this just seems like a natural fit to provide technology and capabilities to our customers to now deal with more of the unstructured data that has become very pervasive in industries such as telco, healthcare and finance," Anjul Bhambhri, IBM vice president of Big Data & Streams, tells 5 Minute Briefing. "The technologies that have come into existence both within IBM and outside IBM, require different skills in terms of how to manage the data and how to write applications that make use of this data, along with the structured data."

    From IBM's standpoint, says Bhambhri, it is not enough to just say here are the technologies that can be used, but it is important to go even further and educate the customers, the partners, or college students in terms of what the challenges are and how analytics can be run on the data to get more insight  and that is what is being done. Under the new initiative, IT professionals and students get hands-on training to learn:

  • How to use InfoSphere, DB2, Informix, Optim, and Guardium software to manage and integrate data flowing across and into their organization
  • "Big data" management and analysis skills including data federation, integration, and warehousing techniques using InfoSphere BigInsights, Streams, Warehouse and Information Server software
  • Advanced skills such as data management planning, and data governance, quality and security strategies
  • Where to take advantage of free exams and testing to become certified on IBM Software in support of career advancement
  • For more information on IBM's Big Data initiative, go to www-01.ibm.com/software/ebusiness/jstart/bigdata

    For more information on IBM's bootcamps, go to www.ibm.com/developerworks/data/bootcamps

    For more information on the DB2 Academic Certification program, go to www.ibm.com/developerworks/data/events/db2academiccertification/index.html


    MOF, ITIL, and Service Manager | killexams.com real questions and Pass4sure dumps

    This chapter discusses the service management processes specified in the Microsoft Operations Framework (MOF) and Information Technology Information Library (ITIL) supported by System Center Service Manager, including Incident, Problem, Change, and Configuration Management.

    This chapter is from the book 

    The focus of this chapter is to describe the goals and objectives, key terminology, concepts, and activity workflows of the processes listed above, because they are the ideas behind the functionality found in Service Manager. Understanding these ideas is critical to ensuring a successful implementation that provides the intended value to the business, for several reasons:

  • Understanding the goals and objectives of each process is necessary to ensure that your implementation helps your organization achieve them.
  • Without a firm understanding of these concepts, you put your implementation at risk—either by spending cycles trying to sort the distinctions between terms such as Incident, Problem, Known Error, and Service Request or through missteps, rework, or suboptimal implementation because these concepts aren't understood.
  • This chapter includes a high-level mapping of MOF and ITIL concepts to Service Manager, but detailed implementation guidance is left for subsequent chapters.

    Service Manager is different from Microsoft's other System Center products. It is more like SAP, which encodes business processes in software. For Service Manager, those processes are a subset of the service management processes of MOF and ITIL: Incident, Problem, Change, and Configuration Management. That is why an understanding of MOF and ITIL is particularly useful for Service Manager, and why getting full value from the product requires not only adequate technical knowledge but also an appropriate level of knowledge of the processes the Service Manager product supports.

    The sections that follow describe what MOF and ITIL are, the value they provide, and how to get started with them in the context of implementing Service Manager.

    MOF and ITIL Are IT Service Management Frameworks

    Both MOF and ITIL are service management frameworks. Service management is the concept of organizing and presenting Information Technology (IT) to the business as a set of services. MOF and ITIL employ a set of interrelated terminology, concepts, and process workflows based on best practices for supporting and delivering services to the customers and users. MOF and ITIL are models for how to run IT as a service provider (as opposed an IT organization that is technology centric and views itself and conducts its business primarily as one that cares for and feeds technology).

    MOF and ITIL are written guidance specifying how to organize and manage around a set of services to optimize value for customers and users of those services. An enormous corollary to this idea (at least for the IT organization) is that to consistently and sustainably provide the levels of service the business needs, IT must have the wherewithal it requires to deliver those services consistently. The intention here is to do something good both for IT and the customers and users it serves.

    Here is an example of how an IT organization's approach will differ if they are technology centered versus service centered:

  • With a technology-centered model, the organization and what it does and provides for its customers and end users is organized around technology (for example, Microsoft Exchange).
  • In a service management model, this is organized around messaging.
  • This is more than just semantics. A messaging service consists of Microsoft Exchange along with a number of other associated components and mechanisms such as service level agreements (SLAs) required to consistently deliver a service to customers and users at the expected levels of quality. These things might be missed or go unmanaged when the focus is just on the technology, and might then result in an overall lower quality of service.

    Think about the difference between how a company that offers messaging as a service over the Internet and how a traditional IT shop offers it, and you start to get the idea of service management. If you are provisioning messaging over the Internet, you must

  • Determine the services you want to provide. You might have different service packages with different features (email, instant messaging, teleconferencing, shared workspaces, LiveMeeting, and so on) in each package.
  • Establish service level packages (different levels of features and support for each service package), such as the level of availability, capacity and performance, security, and service continuity (disaster recovery).
  • Set pricing and establish charging models and mechanisms for each service and service level package combinations.
  • Present your services (including quality of service and cost) in a catalog to customers and potential customers so that they can easily understand which services and service level packages are right for them.
  • Separate the service provided (messaging) from the technologies that make it possible (the specific infrastructure and applications; for example, Microsoft Exchange and Lync) so that you have agility and choice in how to provide the service.
  • Why might an internal IT shop want to adopt such a model? For the same reasons a vendor would:

  • The value of the service is made more explicit, so it is clear that the service either has or does not have the right price-to-performance characteristics.
  • It is obvious what is and is not included in the service.
  • Available service levels and their cost are made explicit.
  • Most important for the service provider, what it takes (the wherewithal required) to provide the services consistently to agreed service levels is made explicit in terms of infrastructure, applications, organization, contracts, vendors, processes, subservices, and service levels. The roles and responsibilities of the provider and users and customers are also made explicit.
  • Put another way, organizing around services helps you avoid overcommitting—for example, to providing five nines (99.999%) of availability on a network technology that can provide only 99% uptime. Organizing around services forces you to think through what people, processes, and technology are required for each service to meet its objectives and to staff and procure accordingly (or, with explicit agreement from your customer, to back off to a lesser service with lower service levels).

    The idea is that each service is managed for value individually and that IT can make explicit and strive to put in place and maintain the resources required to consistently make, and keep, good commitments. A related idea is that the focus keeps the end in mind (the service itself: what is provided and to what service level) rather than the means (the particular technologies chosen). This separation of ends and means is vital in allowing both IT and the organization it serves to have the level of agility modern businesses require. This is the essence of any IT management framework, which is as follows:

  • To provide key principles, models, and organizing principles that provide a better capability than alternatives for ensuring customers get what they need
  • For IT to have all the underpinning mechanisms to ensure the levels of quality of service required and agreed for each service, including infrastructure, applications, and processes
  • Organizing around services brings together what the customer needs (the features and the levels of service) with the technology wherewithal required to deliver on that need consistently. In the end, your aim with service organizations is to be able to say, with confidence, "Yes, Mr./Ms. Customer, this can be done, and this is what it costs." A service management framework helps you get there because it provides the set of concepts and constructs that work together to make it happen.

    One such useful service management construct is the service map. Service maps provide a graphical way to define the components and dependencies of a service that are inputs into the service catalog and SLAs for the service. Microsoft, via service maps, provides a great start with IT Service Management (ITSM). These maps are logical diagrams of services, which are useful for understanding and communicating the components that make up services and how they relate to one another. They provide documentation of architecture, are useful in troubleshooting, and function as a basis for automating services and their associated monitoring and control processes. For example, you can take a service map and translate it into a distributed application in Operations Manager (OpsMgr). This is described in Chapter 9, "Business Services."

    The big bet of MOF and ITIL is that organizing around and managing to a set of services is a superior way to provide value to customers.

    Imagine two IT organizations with the exact same resources—IT infrastructure, applications, people (including vendors and suppliers), money, agreements, contracts, documents, and anything else needed to deliver an IT service—yet with widely different results in terms of the value they create for their customers. What makes the difference in their results? A key factor is how they organize themselves and manage the important things (what they do, manage, and deliver), including the processes they follow, how they use knowledge, the people they have, and how they leverage them to create value in the form of goods and services.

    MOF and ITIL specify, among other things, that IT service providers should

  • Create a service catalog (see http://blogs.technet.com/b/randyy/archive/2005/07/25/408206.aspx).

    A service catalog entry is a service description that helps communicate what the service is, what it costs, and how performance is measured. Table 3.1 is a portion of a service catalog entry for messaging for a fictitious company (Odyssey.com).

    Table 3.1. Service Catalog Excerpt (Adapted from MOF Job Aid "SIP Service Catalog")

    Service Name

    Messaging Service

    Service Description

    Odyssey's IT department hosts the entire messaging service infrastructure, enabling Odyssey employees to send and receive email and to synchronize their work schedules.

    Business Alignment

    This service is funded as part of Odyssey's IT operational budget. The service benefits all users by providing a centralized facility for synchronizing data from Microsoft Outlook, email filtering and caching, web-based access to email, and free/busy schedule synchronization.

    Business Owner

    The Human Resources (HR) division is the business owner for this application.

    Service Qualification

    This service is available to all regular employees of Odyssey, at all locations worldwide. Each data center has a Microsoft Exchange server that provides for the servers at that location, and each of these servers is connected to the corporate backbone for data synchronization.

    Service Manager

    Dave Pultorak.

    Service Initiation Contact

    Service is initiated by the HR department for each new employee given approval to use company's email.

    External Dependencies

    Internet communication facilities, VeriSign security certificate services.

    Service Elements

    Service desk/incident management.

    Application availability and metric reporting.

    Application SLA.

    Hours of service.

    Problem management.

    Tier 2 escalations and proactive root-cause analysis.

    Change management.

    Change management and control.

    Technology upgrades.

    Patch management.

    Security management.

    Security protection: intrusion detection, locked-down security policies.

    Internet-specific security protection: antivirus, antiphishing, antispam.

    Additional service features.

    Proactive health monitoring.

    High-availability management.

    Nightly server data backup.

  • Present themselves to the business through that service catalog (using customer-oriented terminology abstracted from the technology used to deliver the service—for example, using messaging as the name for the service instead of Microsoft Exchange).
  • Define service levels in SLAs.

    An SLA is an agreement between an IT service provider and customer specifying the service, service level targets, and provider and customer responsibilities. Table 3.2 is an example of service quality measurements and performance targets excerpted from "MOF Job Aid - Service Level Agreement," available from Microsoft.

    Table 3.2. SLA Excerpt

    Service Quality Measurements

    Measurement

    Definition

    Performance Target

    Service availability percentage

    Percent of time the application is available during normal schedule minus the impact time from any scheduled or unexpected events

    Target percentage.

    Example: 99.6%.

    Incident resolution time

    Time between recording and resolution of an incident:

  • Priority 1 = < 30 minutes
  • Priority 2 = < 2 hours
  • Priority 3 = < 4 hours
  • X% of transactions of type Y to be completed within Z minutes or hours or days.

    Example: 95% of all Priority 1 email incidents are resolved within 30 minutes.

    Root-cause analysis reports

    Production of reports describing root cause of a particular incident or problem

    Timeframe for report to be delivered.

    Example: 100% of all root-cause analysis reports will be delivered within 24 hours of when the incident occurred.

    SLA review

    Review of service to determine whether any changes are required

    % of reviews to be completed.

    Example: 100%.

  • Use these and other mechanisms required to manage the quality, cost, and ultimately the value provided to the business by every service.
  • Although this version of Service Manager does not support service catalogs or SLAs, it is important to understand what they are because they are at the center of the service management ecosystem that Service Manager supports.

    You can get examples and templates for service catalogs, SLAs, and other service management mechanisms in the "MOF Job Aid" collections, available for download from Microsoft.

    Determining the Value of MOF and ITIL

    MOF and ITIL terminology, concepts, and mechanisms are embedded in Service Manager, and the product supports service management services and processes. This is one very good reason to care about MOF and ITIL. However, there are other reasons, which are important for you to consider as a basis for understanding and articulating the value the product can bring (and to whom). What is in it for you, your team, your IT organization and its suppliers, your customers and end users, and the business? Consider WIIFM (What's In It For Me?) for MOF and ITIL for all stakeholder audiences: the IT individual contributor, the IT team, the IT organization, its suppliers, its customers and end users, and the business as a whole:

  • For the individual contributor: Service management certification is becoming a "basic and expected" criterion and is also a top certification in terms of salary. (Much of what IT professionals do each day is handle changes, troubleshoot incidents, seek the root cause of problems, and so on.) The training for that lies in MOF and ITIL. Other professions have long-established common terminology (accountants, for example, don't argue over what an asset or liability is) and mechanisms (accountants can expect to see a general ledger when they start work at a company). MOF and ITIL provide these for IT professionals.
  • For the IT team: It is not unusual for teams of highly intelligent individuals to devolve into a communal idiot, especially when a significant issue arises. (Just about anyone who has spent more than a few minutes in IT can attest to this!) For teams to function well, they need shared ideas and standards for "how things are done around here." MOF and ITIL provide these for IT teams.
  • For the IT provider: The IT provider as a whole needs "a" method to organize, and that method needs to be fully worked out with enough interlocking concepts and supporting templates and examples to stand on its own legs. It also helps (greatly) if these methods are adopted widely, because it then can be expected that new starters and vendors who come and go need less ramp-up time. MOF and ITIL provide these.
  • MOF and ITIL Compared

    Table 3.4 compares MOF and ITIL along a number of key dimensions. You can use it as a starting point for determining where to invest your time in learning more about these frameworks.

    Table 3.4. Comparison of MOF and ITIL

    Features

    MOF

    ITIL

    Form factor and cost

    Publication. MOF is available for free download.

    Publication. ITIL publications are available in book form and a variety of other formats for purchase.

    Training and certification

    Both MOF and ITIL have training and certification paths. MOF is limited to one course and certification at the Foundation level.

    ITIL has a Foundation-level certification, along with Intermediates, all the way up to Expert- and Master-level certification.

    Mapping to generally accepted IT management frameworks

    Both MOF and ITIL provide mapping to other generally accepted IT management frameworks, including each other as well as ISO 20000 and COBIT. Both support these generally accepted frameworks and even provides a map to them. So, you can be assured that what you do with MOF and ITIL will not be out of line with other frameworks.

    Cost, features, restrictions

    MOF is free to download and use, and includes not just guidance but also examples and templates, with creative commons licensing.

    ITIL is owned by the U.K. Office of Government Commerce, with associated restrictions and costs for use.

    Writing style and purpose

    MOF is written in a checklist, prescriptive style, to be applied directly. It features clear outcomes, key questions, inputs, outputs, goals, and measures in a concise, relevant checklist style. This is a refreshing departure from more academic treatments of service management ideas.

    ITIL is written in a textbook style, describing service management activities, deliverables, processes, functions, roles, key concepts, and models, with comprehensive coverage and many more pages of core content than MOF.

    Intention

    MOF provides navigation into Microsoft's service management assets—the additional guidance, training, solution accelerators, services, and products—that help you implement service management concepts on the Microsoft platform and the products and technologies that make up that platform. Because the Microsoft platform is a key part of most IT shops, you need to understand what Microsoft has to offer, and MOF helps organization these assets so that you can quickly discover, grasp, and apply them.

    ITIL is technology agnostic.

    Content (processes, functions, and management reviews)

    MOF covers a set of processes and functions, and includes management reviews, as driven by Microsoft's ecosystem of customers and partners

    ITIL includes processes and functions as driven by the membership of the IT Service Management Forum (itSMF), the ITIL user group.

    The conclusion here is that although there are differences between ITIL and MOF, and to some extent because of these differences, some knowledge of both MOF and ITIL are necessary as background and context for a successful Service Manager implementation.

    Getting Started with MOF and ITIL

    This section outlines some ideas and resources for getting started with MOF and ITIL. Once you have a clear vision of what you want to do with MOF and ITIL, it is important to know how to get started.

    Take the following steps to get started with MOF (additional information available at http://www.microsoft.com/mof):

  • Download MOF core content. Skim the contents so that you get a feel for what is included and then keep it near for reference. Read the MOF overview to familiarize yourself with MOF, and read the MOF Glossary to understand the terminology.
  • Download and review the IT Pro Quick Start Kit for a great introduction to MOF, including podcasts, PowerPoint files, and training and certification information.
  • Download the "Getting Started with MOF" implementation guide and read it to determine your highest potential, most relevant jumping-off point for getting started.
  • Download "Bridging from MOF Guidance to Microsoft Products - A Companion Guide" and read it to understand how Microsoft products support MOF IT service management concepts.
  • Review and download other MOF guidance and job aids as you see fit where there is a direct hit for a problem or opportunity you see on the job.
  • Optionally, take an MOF Foundation course and pass the MOF Certification examination.
  • Here are some ways to get started with ITIL:

  • Read "An Introductory Overview of ITIL V3," from the IT Service Management Forum to get a feel for ITIL's structure and content.
  • Read Van Haren Publishing's excellent ITIL V3: A Pocket Guide, which provides process details left out of IT Service Management Forum's "An Introductory Overview of ITIL V3," which is more concerned with providing a high-level overview of the service life cycle.
  • Download and review the ITIL Glossary to understand the terminology.
  • Take an ITIL Foundation course, and take and pass the ITIL Foundation examination.
  • Optionally, read the five core ITIL publications. These books are available from a wide variety of sources and in a number of formats, such as PDF, eBook, hardcopy publication, and HTML-based DVD.
  • Optionally, take additional ITIL courses and examinations leading to ITIL Expert or Master status.
  • MOF and ITIL Processes Supported by Service Manager

    MOF and ITIL specify a set of IT processes deemed necessary to ensure consistent quality of delivery of IT services. The core set of processes tend to be those most closely associated with end users (that is, the processes that if missing or broken tend to evoke loud complaints most quickly). This version of Service Manager supports the most important end user-facing processes: Incident, Problem, Change, and Configuration Management.

    The following sections discuss these processes, looking at the following for each process:

  • Definition, goals, and objectives
  • Key terminology
  • Why the process matters (its value)
  • Key performance indicators (KPIs)
  • Reporting
  • Scope
  • Integration with other processes and functions
  • Process activity workflow
  • Key roles and responsibilities
  • Key inputs and outputs
  • High-level considerations for implementing with Service Manager
  • The key decisions to make when implementing the processes include people and process decisions that in some cases sit outside the Service Manager tool and in other cases drive configuration values for the tool.



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