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1Z0-219 - Siebel Customer Relationship Management 8 Business Analyst - Dump Information

Vendor : Oracle
Exam Code : 1Z0-219
Exam Name : Siebel Customer Relationship Management 8 Business Analyst
Questions and Answers : 74 Q & A
Updated On : November 16, 2018
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1Z0-219 Questions and Answers

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1Z0-219 Siebel Customer Relationship Management 8 Business Analyst

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1Z0-219 exam Dumps Source : Siebel Customer Relationship Management 8 Business Analyst

Test Code : 1Z0-219
Test Name : Siebel Customer Relationship Management 8 Business Analyst
Vendor Name : Oracle
Q&A : 74 Real Questions

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Oracle Oracle Siebel Customer Relationship

eGain advantage Achieves Oracle Validated Integration With Oracle's Siebel customer Relationship administration | killexams.com Real Questions and Pass4sure dumps

supply: eGain

eGain

September 20, 2010 07:30 ET

Integration gives Contact middle brokers One-click access to solutions in eGain Multichannel knowledge Base for sophisticated customer experience and repair productiveness

MOUNTAIN VIEW, CA--(Marketwire - September 20, 2010) -  eGain (OTCBB: EGAN), an Oracle PartnerNetwork Gold stage partner, nowadays announced that it has performed Oracle Validated Integration of eGain expertise 10 with Oracle's Siebel consumer Relationship management (CRM), free up eight.1 throughout the Oracle PartnerNetwork (OPN). The integrated answer enables contact core agents using Siebel CRM to locate answers to a broad range of customer queries with the fundamental click on of a button and listing the entire interaction in Siebel CRM.

"client event has been a killer utility for advantage management over the years, including strategic value to the business," talked about Ashu Roy, Chairman and CEO of eGain. "Our validated integration with Siebel CRM makes it possible for conclusion-to-end, knowledge-enabled call tracking and backbone."

proven in cloud and on-site deployments in corporations for over a decade, eGain knowledge makes it possible for fantastic consumer service by way of infusing client provider brokers with advantage, making them as productive as the most advantageous agents. It helps be certain quickly, consistent, and correct answers to consumer queries through featuring numerous entry find out how to a common multichannel knowledge base -- dynamic FAQs, keyword and natural language search, browse, chatbots, and guided aid, powered by patented Case-based mostly Reasoning (CBR) know-how. eGain capabilities can also be deployed for internet self-provider for superior self-carrier experience and adoption.

"Oracle Validated Integration applies a rigorous technical evaluation and look at various process," mentioned Kevin O'Brien, senior director, ISV and SaaS method, Oracle. "attaining Oracle Validated Integration throughout the Oracle PartnerNetwork offers clients self belief that the integrations between eGain knowledge 10 and Siebel CRM 8.1 had been validated and the products work together as designed. This integration is a good price-add to contact centers the usage of Oracle's Siebel CRM."

greater tips on eGain skills and the validated integration are available at:

http://www.oracle.com/us/partnerships/options/index.html

http://solutions.oracle.com/solutions/egain/egainkm

and

http://www.oracle.com/us/partnerships/ds-egain-sbl-eighty one-172575.pdf

About eGain

eGain (OTCBB: EGAN) is the leading company of cloud and on-website customer interaction hub software. For over a decade, tons of of the area's greatest companies have relied on eGain to transform their typical name facilities, aid desks, and web customer carrier operations into multichannel client interaction hubs (CIHs). in keeping with the vigor of one™, the conception of one unified platform for multichannel customer interplay and advantage management, eGain options enrich customer experience, optimize provider methods end to conclusion, raise revenue, and raise contact middle performance.

Headquartered in Mountain View, California, eGain has working presence in North the usa, EMEA and APAC. To gain knowledge of extra about us, visit www.eGain.com or name our offices: +1-800-821-4358 (US), +forty four-(0)-1753-464646 (EMEA), or +ninety one-(0)-20-6608-9200 (APAC). additionally, comply with us on Twitter at http://twitter.com/egain and fb at http://fb.com/egain.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) really good is the latest version of Oracle's companion software that provides partners with equipment to improved boost, sell and put into effect Oracle options. OPN specialized offers elements to teach and guide really good expertise of Oracle items and solutions and has advanced to respect Oracle's turning out to be product portfolio, partner base and business probability. Key to the latest enhancements to OPN is the capacity for partners to distinguish via Specializations. Specializations are executed through competency construction, company outcomes, knowledge and proven success. To discover extra seek advice from http://www.oracle.com/companions.

About Oracle Validated Integration

Oracle Validated Integration throughout the Oracle PartnerNetwork offers purchasers self assurance that integrations between Oracle functions and complementary accomplice options have been validated and the products work collectively as designed. this can aid in the reduction of possibility, enhance device implementation cycles, and provide for smoother enhancements and less difficult upkeep. Oracle Validated Integration applies a rigorous technical manner to review the integrations of third-party utility to Oracle purposes products, together with productized repeatable integrations from system integrators. Oracle gives access to Oracle functions application, tools, technical substances and practicing to support companions in establishing integrations in keeping with Oracle standards and optimum practices. partners who have effectively validated their integrations are authorized to make use of the "Oracle Validated Integration" emblem. For extra tips, please seek advice from Oracle.com at http://www.oracle.com/us/partnerships/options/index.html.

eGain, the eGain brand, and all other eGain product names and slogans are trademarks or registered emblems of eGain Communications Corp. within the united states and/or different international locations. Oracle and Java are registered trademarks of Oracle and/or its associates. All other business names and products mentioned in this free up may well be emblems or registered trademarks of the respective agencies.


Oracle Launches Siebel assurance administration solution for the automobile industry | killexams.com Real Questions and Pass4sure dumps

REDWOOD SHORES, CA--(Marketwire - 01/31/11) - Oracle (NASDAQ:ORCL - news)news statistics

  • Oracle these days brought Siebel assurance management, some of the many modules of the Oracle's Siebel consumer Relationship administration purposes product household, to aid car groups streamline their guarantee claims and business enterprise restoration procedures.
  • currently accessible as part of Siebel CRM purposes unencumber 8.1.1, Siebel guarantee management helps automobile groups, their purchasers and suppliers enhance money move, profitability, dealer efficiency, agency performance, and customer pride by way of extending a complete assurance administration solution that dramatically reduces the complexity and costs of managing vehicle and parts assurance and business enterprise recovery strategies.
  • Developed in collaboration with Wipro, the Oracle assurance administration answer is a complete, prebuilt assurance claims administration answer that enables automobile groups to proactively make recommended, actionable decisions about claims, repairs, replacements and recollects -- and ultimately force toward optimized efficiency across the product assurance lifecycle.
  • Siebel guarantee administration Capabilities

  • assurance Administration: To streamline tactics, this module enables producers to with no trouble administer product warranties, insurance lists, restoration, fault, situation codes, restore time setup, and warranty policy registration. correct definition of key counsel improves downstream claims processing and in root trigger analysis.
  • Claims management: Enabling car agencies to automate guarantee claims entry via associate portals or through web provider integration, Siebel warranty administration also manages entitlement verification, pre-assurance authorization, suggestions primarily based claims verification and claims approval and rejections. With this functionality, car businesses can now provide their dealers and third birthday celebration service suppliers, precise-time assistance into assurance insurance for a declare and assist reduce blunders right through assurance claims records entry.
  • Claims Processing: Siebel guarantee management has introduced functionality with the integration with Oracle coverage Automation (OPA). With Oracle coverage Automation, car organizations are actually capable of deal with and successfully manage even essentially the most complex warranty coverage suggestions round items, purchasers, buyers & geography -- in natural language -- without the want for specialised application programming. through automating this system, automotive corporations are able to become more agile to changes out there in addition to streamlining consumer carrier.
  • contract: Siebel assurance administration entirely integrates to customer's latest financials gadget streamlining funds to buyers and doing away with the want for manual reporting, whereas improving broking's visibility into their claims, and fee popularity.
  • agency restoration: Siebel guarantee management gives quickly, accurate and at ease agency components assurance verifications, simplifies enterprise claims introduction, return ingredients/RMAs and tracks organization claims towards actual recuperation to intensify visibility into the can charge restoration for failed ingredients.
  • aiding rates

  • "Oracle's dedication to our car clients is indisputable with the introduction of Siebel warranty management and the latest innovations from Oracle's Siebel CRM automobile eight.1.1 and Oracle coverage Automation 10," pointed out Anthony Lye, Senior vice president of CRM, Oracle. "With the liberate of Siebel guarantee administration, Oracle offers automotive corporations the skill to get a comprehensive view of a consumer from prospect to possession lifecycle within an entire and built-in advertising and marketing, income, and service answer. Processing guarantee claims is advanced and at once influences car businesses' profitability, consumer delight, and broker relationships."
  • "Oracle is responding to the dynamic adjustments in cutting-edge automobile trade with the unencumber of its Siebel guarantee management answer. Developed on the exact-ranked CRM platform, Oracle is the first to present a client-centric guarantee answer for car organizations," mentioned Achyut Jajoo, Senior Director, trade solutions at Oracle. "In distinction to usual warranty solutions which support extra asset-centric strategies, with this providing, Oracle provides car manufacturers finished visibility into guarantee related tips across the complete warranty cost chain and all the way through the customer possession lifecycle. Now, automobile agencies can see the same guarantee and product defect counsel throughout the practical businesses no matter if carrier, quality, product design, or income and marketing in order to enrich the manner they deliver client experiences and product designs."
  • About Oracle Oracle (NASDAQ:ORCL - information) is the world's most complete, open, and integrated company software and hardware programs company. For more assistance about Oracle, please visit our web web page at http://www.oracle.com.emblems Oracle and Java are registered emblems of Oracle and/or its associates. different names can be emblems of their respective house owners.


    What Oracle Fusion CRM in the Cloud skill for Salesforce and Siebel valued clientele | killexams.com Real Questions and Pass4sure dumps

    home   →   CRM   →   What Oracle Fusion CRM within the Cloud capability for Salesforce and Siebel purchasers Posted October 27, 2011 by Herman Mehling     comments

    Oracle made a daring flow into cloud CRM this month, however what does it suggest for competitors like Salesforce and Microsoft and Oracle's own Siebel purchasers?

    The CRM (consumer relationship administration) market received a little bit busier this month with the entry of Oracle's long-awaited Oracle Fusion CRM, which is additionally the basis of Oracle's new Public Cloud.

    as the newest entry in a very competitive market, Oracle (NASDAQ: ORCL) will have to stand out to get observed. So how does it stack up against established offerings from the likes of Microsoft, Salesforce.com and SAP? and maybe extra importantly for Oracle's longtime consumers, will Oracle Fusion CRM spell the conclusion of CRM On Demand, its latest cloud offering in response to Siebel, and Siebel CRM?

    "The Oracle cloud is a little distinctive," referred to Oracle CEO Larry Ellison when he delivered the product suite at the Oracle OpenWorld 2011 user convention recently. 

    The Oracle Public Cloud is both a platform as a carrier and applications as a provider, he explained.

    "the key change is the Oracle Public Cloud is in keeping with trade standards and supports full interoperability with other clouds and your records center on premise," he stated.

    via requisites, he primarily meant Java. Oracle's cloud claims to run any app written in Java. 

    The end of Siebel and CRM On Demand?

    some of the leading principles of the Fusion applications construction effort changed into to convey the gold standard concepts, architectural patterns and enterprise practices of all "legacy" purposes (eBusiness Suite, PeopleSoft, JD Edwards, Siebel CRM, Retek, and the like) into the brand new suite, wrote Alexander Hansal in his October 17 blog submit.

    Hansal, a technical teacher in Siebel and an Oracle advisor, wrote, "The educated eye will see typical 'Siebel patterns' in Fusion CRM. on the other hand, the requirements for CRM have enormously changed within the closing years, so there are a lot of new things as well."

    Hansal pointed out Siebel purchasers have three alternatives: stay with their legacy application by using upgrading to the most mature version (Siebel 8.1.1); augment their present legacy app with new performance provided via the Fusion functions stack; or ditch the legacy stuff and embrace the new Fusion world.

    purchasers can quite simply improve, he believes, as a result of Fusion purposes are designed from the ground as much as co-exist with Oracle's legacy apps.

    Hansal concluded: "I agree with that Siebel CRM is not lifeless. Too many hours and greenbacks/euros/rubel were spent with the aid of purchasers in Siebel initiatives to naively believe that they will just dump it all for edition 1 of Fusion CRM.

    "whereas I continually don't do too a lot IT crystal balling, we may still see a different decade of thriving Siebel initiatives, however there is a brand new flower within the garden which we mustn't forget about (translates to: awaken and get knowledgeable on Fusion functions."

    Oracle Public Cloud: The finished CRM kit?

    "Oracle is the simplest supplier that provides a complete suite of business solutions in the cloud, which contains each application functions and platform ones," go back and forth Chowdhry, managing director of fairness research at world Equities research, wrote in a contemporary research notice.

    Oracle's application services encompass Fusion CRM, Fusion HCM and Social Networks, whereas its platform capabilities encompass Java services and Database services – and simply this week, Oracle delivered cloud customer provider with the acquisition of RightNow.

    Oracle claims, among different things, that its Oracle Fusion CRM Cloud carrier allows for businesses to combine consumer and product grasp statistics tips with all CRM approaches – which the vendor says is a first for cloud-based CRM options. Oracle additionally claims that the provider provides a consolidated consumer middle for all CRM company methods.

    Oracle Shuns Multi-tenancy

    however Ellison indulged himself and his captive viewers in taking pot pictures at Salesforce, Forrester research analyst James Staten talked about he believes the Oracle providing could be extra of a direct competitor to Amazon web features than force.com. 

    The strongest evidence is in Oracle's stance on multi-tenancy, mentioned Staten, noting that Ellison shunned a tenancy model constructed on shared facts shops and utility models, which are key to the profitability of Salesforce.com (and most authentic SaaS and PaaS solutions).

    The Oracle Cloud providing is primarily based no longer on multi-tenancy, however on virtualization containers that enable valued clientele to seamlessly swap from side to side between the private and the public clouds.

    "Oracle will little doubt use its personal Xen-based hypervisor, OracleVM, instead of the enterprise commonplace VMware vSphere," said Staten, noting that photo conversion between the two systems is pretty convenient.

    while many commercial enterprise infrastructure and operational experts will applaud this strategy, this IaaS-centric architecture is far more aid-intensive for aiding distinct consumers than the Salesforce model, Staten referred to.

    Microsoft looks to agree with Salesforce, as its windows Azure mannequin applies tenancy on the application degree as smartly, he brought. 

    a large promoting factor for Oracle may well be that the equal Fusion middleware application sold on-premises is purchasable within the cloud and that the programming mannequin for Oracle Public Cloud is an identical open requisites-primarily based languages of Java, BPEL and web capabilities. 

    "here's in clear contrast to the walled gardens of most other PaaS choices," talked about Staten. "Microsoft comes closest to this price proposition as most open languages and internet services are supported however the middleware capabilities of Azure are not one-for-one with their on-premise equivalents."

    little doubt some IT execs will laud this architectural consistency, because it tremendously eases the migration of Java apps between on-premises and cloud.

    Pricing and Financials Coming

    whereas Ellison announced a group of cloud features – four SaaS functions and 4 PaaS services – best a subset of these seem on the cloud.oracle.com website. 

    only the company's database and Java features are proven as PaaS services, with the already pre-present CRM and human capital administration as SaaS applications.

    Staten noted management and Fusion Financials (Oracle eBusiness Suite) are expected to comply with at the SaaS layer, with an information provider to supposedly rival Azure. loads of unknowns continue to be for this service, the largest being pricing, pointed out Staten.

    whereas Ellison said an AWS-like pay-per-use model, he also pointed out the requirement of a subscription. 

    As each instance will consist of at least either an Oracle database or a WebLogic app server, users can are expecting each and every example to cost way over Amazon's $0.08 for a small VM, pointed out Staten.


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    Siebel Customer Relationship Management 8 Business Analyst

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    What Oracle Fusion CRM in the Cloud Means for Salesforce and Siebel Customers | killexams.com real questions and Pass4sure dumps

    Home   →   CRM   →   What Oracle Fusion CRM in the Cloud Means for Salesforce and Siebel Customers Posted October 27, 2011 By Herman Mehling     Feedback

    Oracle made a bold move into cloud CRM this month, but what does it mean for competitors like Salesforce and Microsoft and Oracle's own Siebel customers?

    The CRM (customer relationship management) market got a bit busier this month with the entry of Oracle's long-awaited Oracle Fusion CRM, which is also the foundation of Oracle's new Public Cloud.

    As the latest entry in a very competitive market, Oracle (NASDAQ: ORCL) will have to stand out to get noticed. So how does it stack up against established offerings from the likes of Microsoft, Salesforce.com and SAP? And perhaps more importantly for Oracle's longtime customers, will Oracle Fusion CRM spell the end of CRM On Demand, its existing cloud offering based on Siebel, and Siebel CRM?

    "The Oracle cloud is a little different," said Oracle CEO Larry Ellison when he introduced the product suite at the Oracle OpenWorld 2011 user conference recently. 

    The Oracle Public Cloud is both a platform as a service and applications as a service, he explained.

    "The key difference is the Oracle Public Cloud is based on industry standards and supports full interoperability with other clouds and your data center on premise," he said.

    By standards, he primarily meant Java. Oracle's cloud claims to run any app written in Java. 

    The End of Siebel and CRM On Demand?

    One of the main principles of the Fusion Applications development effort was to bring the best ideas, architectural patterns and business practices of all "legacy" applications (eBusiness Suite, PeopleSoft, JD Edwards, Siebel CRM, Retek, and so on) into the new suite, wrote Alexander Hansal in his October 17 blog post.

    Hansal, a technical instructor in Siebel and an Oracle consultant, wrote, "The trained eye will see typical 'Siebel patterns' in Fusion CRM. On the other hand, the requirements for CRM have drastically changed in the last years, so there are lots of new things as well."

    Hansal said Siebel customers have three options: Stay with their legacy application by upgrading to the most mature version (Siebel 8.1.1); augment their existing legacy app with new functionality offered by the Fusion Applications stack; or ditch the legacy stuff and embrace the new Fusion world.

    Customers can easily upgrade, he believes, because Fusion Applications are designed from the ground up to co-exist with Oracle's legacy apps.

    Hansal concluded: "I believe that Siebel CRM is not dead. Too many hours and dollars/euros/rubel have been spent by customers in Siebel projects to naively believe that they will just dump it all for version 1 of Fusion CRM.

    "While I usually don't do too much IT crystal balling, we should see another decade of thriving Siebel projects, but there is a new flower in the garden which we shouldn't neglect (translates to: WAKE UP and get TRAINED on Fusion Applications."

    Oracle Public Cloud: The Complete CRM Package?

    "Oracle is the only vendor that provides a comprehensive suite of enterprise solutions in the cloud, which includes both application services and platform ones," Trip Chowdhry, managing director of equity research at Global Equities Research, wrote in a recent research note.

    Oracle's application services include Fusion CRM, Fusion HCM and Social Networks, while its platform services include Java Services and Database Services – and just this week, Oracle added cloud customer service with the acquisition of RightNow.

    Oracle claims, among other things, that its Oracle Fusion CRM Cloud Service enables organizations to combine customer and product master data information with all CRM processes – which the vendor says is a first for cloud-based CRM solutions. Oracle also claims that the service delivers a consolidated customer center for all CRM business processes.

    Oracle Shuns Multi-tenancy

    Although Ellison indulged himself and his captive audience in taking pot shots at Salesforce, Forrester Research analyst James Staten said he believes the Oracle offering may be more of a direct competitor to Amazon Web Services than Force.com. 

    The strongest evidence is in Oracle's stance on multi-tenancy, said Staten, noting that Ellison shunned a tenancy model built on shared data stores and application models, which are key to the profitability of Salesforce.com (and most true SaaS and PaaS solutions).

    The Oracle Cloud offering is based not on multi-tenancy, but on virtualization containers that allow customers to seamlessly switch back and forth between the private and the public clouds.

    "Oracle will no doubt use its own Xen-based hypervisor, OracleVM, rather than the enterprise standard VMware vSphere," said Staten, noting that image conversion between the two platforms is fairly easy.

    While many enterprise infrastructure and operational professionals will applaud this approach, this IaaS-centric architecture is far more resource-intensive for supporting multiple customers than the Salesforce model, Staten said.

    Microsoft seems to agree with Salesforce, as its Windows Azure model applies tenancy at the application level as well, he added. 

    A big selling point for Oracle could be that the same Fusion middleware software sold on-premises is available in the cloud and that the programming model for Oracle Public Cloud is the same open standards-based languages of Java, BPEL and Web services. 

    "This is in clear contrast to the walled gardens of most other PaaS offerings," said Staten. "Microsoft comes closest to this value proposition as most open languages and web services are supported but the middleware services of Azure are not one-for-one with their on-premise equivalents."

    No doubt some IT pros will laud this architectural consistency, as it significantly eases the migration of Java apps between on-premises and cloud.

    Pricing and Financials Coming

    While Ellison announced a collection of cloud services – four SaaS applications and 4 PaaS services – only a subset of these appear on the cloud.oracle.com site. 

    Only the company's database and Java services are shown as PaaS services, with the already pre-existing CRM and human capital management as SaaS applications.

    Staten said management and Fusion Financials (Oracle eBusiness Suite) are expected to follow at the SaaS layer, with a data service to supposedly rival Azure. Lots of unknowns remain for this service, the biggest being pricing, said Staten.

    While Ellison talked about an AWS-like pay-per-use model, he also stated the requirement of a subscription. 

    As every instance will include at least either an Oracle database or a WebLogic app server, users can expect each instance to cost far more than Amazon's $0.08 for a small VM, said Staten.


    Oracle Releases New Version of Siebel Customer Relationship Management Applications | killexams.com real questions and Pass4sure dumps

    Major Release of Oracle's Siebel 8 Provides Superior Usability and Intelligence at the Moment of Customer Interaction to Simplify CRM Processes

    NEW YORK, Jan. 31 // -- Today at its global "Applications Unlimited" event held on 6 continents over 24 hours, Oracle (NASDAQ:ORCL) announced the general availability of Oracle's Siebel CRM Release 8. The new release enables customer-driven business transformation offering real-time insight at the moment of customer interaction and accelerates revenue growth through better-informed decisions. Delivered as part of Oracle's "Applications Unlimited" program, Siebel 8 offers users a superior ownership experience with a choice of multiple deployment options, ease of manageability and low cost integration.

    "Under Oracle's Applications Unlimited program, we are confident that Oracle will protect our current investments in Siebel applications," said Toine Straathof Program CIO CRM at Rabobank. "Siebel 8 has a completely SOA-enabled CRM platform and task-based user interface that will help us achieve our CRM goals and give us the ability to adapt quickly to the changing needs of our business."

    Easy-to-Use CRM and Open Standards Based Integration

    With certification with Oracle(R) Fusion Middleware, Siebel 8 provides comprehensive support for Service-Oriented Architectures (SOAs) and out-of-the-box Web services-based integration. This simplifies integration between Siebel and other applications and services and accelerates web-based application development. Additionally, Siebel 8 will also provide ongoing, heterogeneous support for non-Oracle technology -- including IBM WebSphere, BEA WebLogic, SQL Server 2005 and IBM DB2 -- to help increase the value of existing IT investments and prevent vendor lock-in.

    Building on Oracle's commitment to Linux, Siebel 8 provides Linux support for the first time, offering a powerful, yet lower-cost platform alternative. Siebel users can now benefit from Oracle's Unbreakable Linux support program (http://www.oracle.com/linux) by choosing Oracle as the Linux operating system support provider in addition to the Siebel technology. Oracle's extended support for Linux illustrates the company's continued effort to reduce Total Cost of Ownership (TCO) for its users, support open industry standards and address key customer requirements.

    Key usability and other enhancements to Siebel 8 include:

    oSiebel Task-Based User Interface -- extends business process automationacross the "last mile" directly to the point of user interaction. Tasksare designed to increase the productivity of novice or intermittent usersby guiding them through the execution of unfamiliar tasks, while veteranusers can switch seamlessly between multiple tasks throughout theirworking day.oChange Business Processes in Real Time -- enables line-of-businesspersonnel to create and change business rules and processes using adeclarative, drag-and-drop environment that requires no coding, all inreal time.oNew and Enhanced Search Capabilities -- improves usability, informationdiscovery and enhances end-user productivity through the ability toretrieve information both in and outside of the CRM application. OracleSecure Enterprise Search 10g, Oracle's comprehensive, standalone searchengine, is provided out-of-box with Siebel 8. In addition, the new andenhanced search capabilities in Siebel 8 are implemented by Web servicesto easily facilitate integration with customers' choice of third-partyenterprise search engine.oExpanded Web Services Support -- provides a standardized, SOA-enabledmeans to compose cross application business processes that span businessareas, technologies and data stores. Siebel 8 delivers extensive newpre-built, highly scalable Web services for critical CRM businessprocesses and components.oAdvanced Deployment Management -- simplifies management of Siebeldeployments and upgrades, thus reducing time, cost and complexity.

    Continued Industry Specific Innovation with Siebel Applications

    Siebel 8 includes extensive enhancements to Siebel Sales, Siebel Enterprise Marketing, Siebel Customer Order Management, Siebel Contact Center and Service, Siebel Universal Customer Master and Siebel Self Service and eBilling applications, and builds on Siebel CRM's unmatched industry-specific CRM solutions. For example, Siebel Universal Customer Master leverages the new business rules engine, providing a flexible approach to privacy management. Siebel 8 delivers comprehensive industry solutions in public sector, communications, utilities, life sciences, financial services, insurance, manufacturing, high-technology and automotive and consumer packaged goods. For example in public sector, users can create, monitor and escalate incidents, enter and manage evidence while complying with government requirements with Siebel Offense Management and Siebel Incident Management, both part of Siebel CRM Release 8.

    "In order for companies to remain competitive in the market today, they must have processes in place that enable them to make more informed decisions, respond to the changing needs of their customers and provide a consistent customer experience across all channels," said IDC Analyst Mary Wardley. "With its release of Siebel 8, Oracle responds to these requirements with smoother administration features, a more flexible user-friendly interface, standards-based integration and new enhancements to the Siebel CRM product line."

    "Siebel 8 builds on Oracle's continued commitment to help shape the evolution of next-generation transformational CRM," said Oracle Senior Vice President of CRM Products Ed Abbo. "This release features unsurpassed usability across the board, redefines the concept of business responsiveness and is another significant milestone of delivering on Oracle's Application Unlimited program."

    Siebel CRM Release 8 is available immediately for traditional deployment, and is also available on demand via Oracle On Demand.

    About Oracle

    Oracle is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at www.oracle.com/.

    This announcement is provided to you solely for information purposes, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Many factors can materially affect Oracle's product development plans and the nature and timing of future product releases. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

    This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information.

    Trademarks

    Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

    Source: Oracle Corporation

    CONTACT: Susie Penner of Oracle, +1-650-506-1973, or susanne.penner@oracle.com

    Web site: www.oracle.com/

    Related Thomas Industry Update Thomas For Industry

    You know ERP, CRM, HCM? Here comes BSM – Business Spend Management (1/3) | killexams.com real questions and Pass4sure dumps

    Rob Bernshteyn, Coupa

    The business world seems to love acronyms, maybe nowhere more than in the technology industry, and maybe none so much as the TLA (three letter acronym).

    Acronyms certainly enhance recall, and they save time, space and effort in communication. Of course, they are shorthand for the name of something and as such, they help define it, creating a common understanding such that people can connect mentally to the thing without having to describe all of it.

    If you can give something a strong, meaningful name, and encode it into an acronym that stands the test of time, it’s a good indicator that you’ve done something powerful in your industry. That’s why, as I’ll explain in this three-part series, we at Coupa are laying claim to the acronym BSM, for Business Spend Management.

    It’s time for our category of information technology, and the work of professionals in this field, to have a name and a TLA that can stand together with ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and HCM (Human Capital Management). When you add BSM to the other three, these functions collectively and exhaustively address the core operating processes of every organization.

    Not just BS software marketing

    Is this just Bullsh*t Software Marketing? No, but one could argue that it used to be. BSM was previously claimed by vendors of Business Service Management:

    A category of IT operations management software products that dynamically links the availability and performance events from underlying IT infrastructure and application components to the business-oriented IT services that enable business processes.

    In March of 2016, Analyst firm Gartner pronounced business service management dead, stating that it:

    … has not delivered on its promises of prioritizing, communicating and focusing I&O (Infrastructure and Operations) resources on the functions critical to the business.

    I’m not here to dance on the grave of business service management, but there is a point to be made. The promise of business service management was unkeepable. No single solution could keep up with the pace of technology change and monitor and manage all the data and technology in the enterprise, and no TLA could change that.

    But, TLAs such as ERP, CRM, and HCM have achieved lasting traction in the marketplace because they accurately represent marketplace needs and solutions that deliver real value. These names matter because they encourage companies to think bigger and more holistically about their processes, and practitioners to think bigger and more broadly about their roles within them.

    In each case, the name and acronym represent the crystallization of an evolution. Each sector started with technologists building solutions to address various pain points in a process. As these point solutions succeeded in the marketplace, they extended and/or combined to tackle adjacent and ancillary processes, eventually creating an interoperable system that was greater than the sum of its parts. This new solution delivers lasting value because it increases process efficiency and offers new visibility into a single source of truth for an end to end process. When that happens, it then becomes worthy of its own name.

    That is what happened in ERP, CRM and HCM, and what is happening now in BSM.

    How did this all begin? Let’s take a brief journey back to the 1960s.

    ERP – the granddaddy of them all

    ERP is the granddaddy of all enterprise technology solutions. It has its roots in the inventory control (IC) systems of 1960s. Those morphed into the Material Requirements Planning (MRP) systems of the 1970s, which helped manufacturing companies integrate their inventory of parts and products into production schedules. In the 1980s, they evolved into MRP II systems that integrated additional data relevant to the manufacturing process, such as employee and financial requirements.

    Gartner coined the term ERP in the early 90s when vendors such as SAP, Oracle and JD Edwards further extended MRP II by adding modules to connect more business processes, such as core financials, human resources and CRM. These were all integrated to a centralized database.

    This represented a new value proposition, and throughout the 90s and early 2000s, in a bid to own the total business systems topology within the customer organization, ERP vendors continued adding modules, creating mega suites that could connect virtually every known business process.

    SAP R/2 screenshotSAP R/2 screenshot

    I experienced working with ERP first hand while at Andersen Consulting in the early 90s, first programming utilities in SAP R/2, an original mainframe version of ERP, and then deploying SAP R/3 client-server ERP modules for companies around the world.  SAP ERP had all the key modules needed to run a company, from FI (Financial Accounting), to CO (Controlling), to SD (Sales and Distribution), and beyond. The software was very complicated, but once deployed; my sense was that it was going to be around for the long term.

    Fast forward a couple of decades, and in 2013, Gartner coined the term Postmodern ERP, basically saying that while ERP systems will continue to the be the technology backbone and system of record for most organizations for the foreseeable future, cloud-based best-of-breeds could add more flexibility and business value in many areas. While they didn’t pronounce ERP dead, or even close to it, adding the adjective ‘postmodern’ is a tacit acknowledgement that the promise of the ERP mega suite for all business processes has become, if not unkeepable, less strategically desirable.

    CRM – meanwhile, on the customer side . . .

    Whereas ERP systems rose out of a focus on operational efficiency and productivity and later added other functionality, a different evolution was taking place with customer facing systems.

    Decades before there was a CRM industry, sales people kept their customer information on paper cards in Rolodexes. As technology improved the 1980s, Robert and Kate Kestenbaum pioneered the discipline of database marketing — the analysis of customer and prospect lists for the purpose of targeting customer communications.

    The mid-80s saw the rise of contact management software — essentially, electronic Rolodexes. In the early ‘90s, sales force automation (SFA) systems applied information technology to many of the functions of database marketing and combined them with contact management to connect pre-sales activities such as telemarketing, lead gen, preparing quotes and orders.

    Around the same time, customer service and support (CSS) software was being developed to handle post sales activities, but the information stored in that database wasn’t linked to any other system.

    In 1993, after failing to convince Oracle CEO Larry Ellison to sell their sales application as a standalone product, Tom Siebel and Patricia House left the company to create Siebel Systems. Within a couple of years, Siebel and some other vendors had developed a product that was commonly called enterprise customer management (ECM) or customer information systems (CIS).

    Siebel later acquired customer service technology company Scopus, bringing together all key customer touchpoints to manage the whole customer relationship lifecycle, calling it CRM. This accurately represented the new value proposition — a unified process and a single source of the truth for customer data.

    I joined Siebel in product management in 2001. I remember the slide from training that explained what CRM was. What I loved about it is that it was grounded in a strategy that made sense for the market, and was told in terms of what Siebel was uniquely positioned to deliver. I was all in.

    At the time, it was the best-in-class CRM technology, delivered in a client/server, on-premise model. But Siebel began facing heavy competition from SAP and Oracle, and while it was attempting to defend its turf in the enterprise, a new competitor called Salesforce emerged. Its cloud-based Software-as-a-Service addressed that same marketplace need, but for SMBs that couldn’t afford big enterprise class software. Eventually Salesforce pushed upmarket and came to dominate the enterprise CRM market in the years following Siebel’s 2006 acquisition by Oracle.

    Siebel was an important company because until they brought it all together, there was no holistic way to use information technology to create and manage a relationship over the entire customer lifecycle. They defined customer relationship management as we now understand it and demonstrated that best-of-breeds could do a better job of handling a particular end to end process than ERP add-ons. Even today, it remains a winning value proposition.

    Re-applying the model with HCM SuccessFactors Employee Live Profile screenshotSuccessFactors Employee Live Profile screenshot

    After I left Siebel, I joined the early team at SuccessFactors to see if we could apply the Software-as-a-Service model and the same functional unification approach to another set of key use cases – managing how companies engage with employees.

    The idea of applying information technology to human resources functions also had its roots in the 1970s, but was limited to systems that performed basic tasks such as tracking hours or administering payroll. With the rise of ERP systems, some HR functionality began to be offered in add-on modules, but it wasn’t until Dave Duffield and Ken Morris founded PeopleSoft in 1987 that HCM began to emerge as a category in its own right.

    Though PeopleSoft started with HR and offered it on a standalone basis, eventually they added modules that allowed it to function as an ERP system, placing them in competition with SAP, JD Edwards, (which they merged with in 2003), and Oracle, who acquired them in 2005.

    Meanwhile, in the late 1990s and early 2000s, cloud technology unleashed a new round of innovation in the category, making HR technology accessible to smaller companies that didn’t have ERP systems and opening it up for users outside of HR so that managers and employees could perform many tasks on a self-service basis.

    The cloud also spawned a host of best-of-breed startups for various functions such as recruiting, applicant tracking, benefits administration, performance management and more.

    At SuccessFactors, which began as an employee performance management company, we introduced a product called Employee Live Profile, a cloud HR system of record that could have served as the entry point to a company’s core HR system. We planned to work our way toward offering a fully integrated HCM solution from a single cloud vendor.

    But the big ERP vendors began snapping up the best-of-breeds to create their own end-to-end cloud-based solutions. SuccessFactors was bought by SAP in 2012 and now leads the market with Employee Central (an evolution of Employee Live Profile), but Workday has become a fierce competitor and arguably has ultimately done the best job by building out a cloud-native and complete end to end system.

    In part 2 of this series tomorrow, I’ll explain how this pattern established in the history of these earlier TLAs is now being repeated in the emergence of BSM.

    Image credit - 3D-letter ERP CRM TLAs © sk_design - Fotolia.com; headshot and screenshots via Coupa



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