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1Z0-562 - Oracle Utilities Customer Care and Billing 2 Essentials - Dump Information

Vendor : Oracle
Exam Code : 1Z0-562
Exam Name : Oracle Utilities Customer Care and Billing 2 Essentials
Questions and Answers : 70 Q & A
Updated On : November 9, 2018
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1Z0-562 Questions and Answers

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1Z0-562 Oracle Utilities Customer Care and Billing 2 Essentials

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1Z0-562 exam Dumps Source : Oracle Utilities Customer Care and Billing 2 Essentials

Test Code : 1Z0-562
Test Name : Oracle Utilities Customer Care and Billing 2 Essentials
Vendor Name : Oracle
Q&A : 70 Real Questions

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Oracle Oracle Utilities Customer Care

Triniti Consulting correctly Deploys Oracle Utilities Meter records management at Avista Utilities | killexams.com Real Questions and Pass4sure dumps

When requested in regards to the partnership with Triniti, vp, Chief suggestions and safety Officer Jim Kensok had this to assert, "Given Avista's long background of innovation, we chose to partner with Triniti as a result of we knew that so as to manage this primary-of-its-form implementation, it could require a incredibly-skilled team. despite the complexities of the project, it changed into achieved on time. Equally vital – it has created the core basis for future initiatives. It turned into one in every of most a success enormous undertaking implementations that now we have ever achieved at Avista."  

Mary Silkworth, manager of commercial enterprise methods, provides, "At Avista, best of provider for our customers is without doubt one of the most important facets of our company. Over the direction of our go-reside event, and all through the weeks following go-live, our carrier excellent measures remained constant. truly, our customers probably on no account even knew a system of this magnitude turned into being applied. It became an amazingly productive go-reside weekend and the entire Avista / Triniti team completed an incredible success."

Dan Byrnes, community vice chairman, Product building at Oracle, reiterates this aspect, "or not it's enjoyable to peer the partnership of Triniti and Avista embracing the integrated solution approach that we've been specializing in for a couple of years. We believe that this method will present giant cost by means of bettering the consumer journey and enabling operational efficiencies for our purchasers. Triniti has located Avista smartly to further advantage from our imaginative and prescient." 

To study more about the success of this venture or about Triniti Consulting, contact Triniti at information@triniticonsulting.com.

About Avista Utilities Avista Utilities is worried within the construction, transmission and distribution of energy. We provide energy services and electrical energy to 379,000 customers and herbal gas to 343,000 customers in a carrier territory that covers 30,000 rectangular miles in jap Washington, northern Idaho and components of southern and eastern Oregon, with a inhabitants of 1.6 million.  Avista Utilities is an working division of Avista Corp. For greater tips, please consult with www.myavista.com.

The Avista emblem is a trademark of Avista organisation.

About Triniti Triniti Consulting is a lady-owned consulting company that provides company-pushed expertise options to handle the wants and challenges of the modern, digital utility. Triniti is composed of idea-leaders who no longer best take note how the business is constructing today however the place it is entering into the future. This allows Triniti to e-book utilities in the ideal options to satisfy probably the most complex enterprise requirements of today, whereas constructing scalable and adaptable solutions for the longer term. Triniti has wide skills and adventure in key trade techniques supported by Oracle Utilities sensible grid options, together with but not limited to, streamlining meter-to-cash processes, merchandising consumer engagement initiatives, and advancing and optimizing distribution automation. Leveraging industry top of the line practices, breadth of journey integrating with third birthday party functions, and in-depth competencies of the Oracle Utilities items, Triniti can help utilities of all sizes exceed short and future strategic goals. For greater counsel, visit www.triniticonsulting.com

About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) is Oracle's associate program that gives partners with a differentiated expertise to increase, promote and put into effect Oracle options. OPN offers supplies to coach and help really expert capabilities of Oracle's items and solutions and has advanced to recognize Oracle's becoming product portfolio, companion base and enterprise possibility. Key to the latest enhancements to OPN is the means for partners to be diagnosed and rewarded for their funding in Oracle Cloud. companions enticing with Oracle can be in a position to differentiate their Oracle Cloud knowledge and success with consumers throughout the OPN Cloud program – an resourceful application that enhances present OPN software ranges with tiers of focus and progressive merits for partners working with Oracle Cloud. To find out more discuss with: https://www.oracle.com/companions.

emblems Oracle and Java are registered emblems of Oracle and/or its affiliates. other names could be trademarks of their respective house owners.

Cision View usual content:https://www.prnewswire.com/information-releases/triniti-consulting-efficiently-deploys-oracle-utilities-meter-information-management-at-avista-utilities-300585946.html

supply Triniti Consulting, LLC


Public Utilities increase energy effectivity courses with Oracle | killexams.com Real Questions and Pass4sure dumps

REDWOOD SHORES, Calif., Nov. 5, 2018 /PRNewswire/ -- Elizabethtown fuel and Riverside Public Utilities (RPU) be part of a growing to be listing of utilities using Oracle Opower home energy reviews to educate valued clientele on power efficiency and linked discounts. With Oracle Opower, these utilities have the talents to raise rate reductions and engagement for greater than 179,000 households.

Oracle brand (PRNewsfoto/Oracle)

greater

"we're proud to be working with Riverside Public Utilities and Elizabethtown gas to increase their energy efficiency education and force expanded efficiency options amongst their customers," talked about Rodger Smith, SVP and universal supervisor of Oracle Utilities. "Our behavioral energy efficiency classes have contributed tremendous invoice savings for buyers, and we continue to innovate to convey our utility customers the most advantageous in home energy administration solutions."

on the grounds that Elizabethtown gas launched the program in December 2017, participating customer rate reductions continue to fashion upward. The utility additionally implemented Oracle's energy effectivity net portal to give on-line equipment together with invoice assessment insights and an internet audit.

RPU selected Opower home power reviews to assist improve customer experience, enhance power effectivity rate reductions, and drive extra digital engagement. The implementation of the domestic energy reports represents an expanding relationship between RPU and Oracle Utilities. The utility presently utilizes Oracle's Work and Asset administration solution to manipulate asset lifecycles, streamline maintenance operations and enhance regulatory compliance.

"Working with Oracle, we are actually in a position to deliver new, slicing-side tools that enable our valued clientele to gain a better knowing of their energy use at home and make expert selections involving their electric powered invoice," stated RPU account manager, Ryan McManus.

Ranked no 1 in Navigant analysis's Leaderboard document on domestic energy management methods, Oracle Opower domestic power stories provide residential consumers customized comments and actionable insights about their power consumption to support inspire them to reduce their utilization.

Oracle Utilities lately introduced that its Opower home energy reports and power effectivity classes achieved a total of $2 billion in utility invoice discounts for patrons during the last decade and have reached greater than 20 TWh in energy savings. The studies encompass a neighbor comparison, energy usage tendencies, seasonal disaggregation, and personalised energy saving tips which are powered by an intelligent recommendation engine.

extra materials

About OracleThe Oracle Cloud presents comprehensive SaaS software suites for ERP, HCM and CX, plus choicest-in-classification database Platform as a provider (PaaS) and Infrastructure as a provider (IaaS) from information facilities all through the Americas, Europe and Asia. For more suggestions about Oracle (ORCL), please visit us at www.oracle.com.

TrademarksOracle and Java are registered trademarks of Oracle and/or its associates. different names can be logos of their respective house owners. 

 

View customary content to download multimedia:http://www.prnewswire.com/information-releases/public-utilities-enhance-power-effectivity-classes-with-oracle-300742699.html


UC4 Achieves Oracle Validated Integration With Oracle® Utilities customer Care & Billing | killexams.com Real Questions and Pass4sure dumps

source: UC4 application

UC4 Software

September 16, 2009 14:27 ET

combined answer Simplifies Implementations and Automates business approaches

BELLEVUE, WA--(Marketwire - September sixteen, 2009) - UC4 utility, a number one issuer of workload automation options, these days announced that in the course of the Oracle PartnerNetwork application Integration architecture for partners initiative (AIAP), UC4 has correctly achieved Oracle validated integration of UC4 Workload Automation Suite with Oracle® Utilities 2.2. UC4 is presently the simplest dealer that has worked with Oracle Utilities to present an Oracle validated integration for customer care and billing (CC&B).

"making certain error-free billing strategies and first-rate customer service are right priorities for utilities corporations. Oracle Utilities with UC4 helps clear up automation challenges and enables approaches to run faster and more efficaciously," referred to Dion Gluck, director, strategic alliances, UC4 utility. "As a licensed expertise accomplice within the Oracle PartnerNetwork, UC4 is still dedicated to conserving validation with Oracle applications, and we're excited to at the moment be the most effective business providing a validated integration for CC&B."

"attaining validated integration during the Oracle PartnerNetwork utility Integration structure for partners initiative offers clients confidence that the integration between UC4 Workload Automation Suite and Oracle Utilities 2.2 has been validated and the products work together as designed," stated Mary Arbelaez, senior director, Oracle PartnerNetwork. "this may support cut back risk, increase gadget implementation cycles, and supply for smoother enhancements and less difficult preservation. Validation through this initiative applies a rigorous technical procedure to assessment the integrations."

UC4 reduces mistakes by automating many of the commonplace guide handoffs that ensue throughout billing and fiscal processes. UC4 integrates with the newly launched Oracle Utilities customer Care and Billing edition 2.2 and might adapt to its new lightweight automation submission scripts and technology. through its relationship with Oracle, UC4 software developed the answer to enhance Oracle's onboard scheduling and automation tool and to pace Oracle Utilities customer Care and Billing implementations.

Oracle Utilities client Care and Billing jobs and job streams may also be imported into UC4, and once imported, are with ease modified to fulfill the specific wants of a company. strategies come into view, thoroughly auditable and easier to keep through UC4 and the end-to-end business method is accelerated. When paired with Oracle Utilities, UC4 can drastically cut automation agenda construction and implementation time, as well as cut back ongoing maintenance, resulting in a decrease TCO and quicker ROI.

As an Oracle accomplice, UC4 application additionally offers confirmed options for Oracle E-enterprise Suite, Oracle Retail, and Oracle's PeopleSoft, JD Edwards, and Siebel solutions.

About UC4 application

UC4 application is the leading issuer of clever provider automation options that permit agencies to connect IT service delivery with enterprise demand. Combining precise-time intelligence with just-in-time execution ensures shoppers can automate techniques that traverse on-premises, virtualized and cloud computing structures at low risk and value. In excess of 1600 groups global believe in UC4 to automate the mission-essential IT methods that power their company operations. seek advice from www.uc4.com for greater information.

utility Integration structure for partners

Validation via Oracle PartnerNetwork software Integration architecture for partners offers clients confidence that integrations between Oracle purposes and complementary associate solutions have been validated and the items work together as designed. this can help in the reduction of possibility, enrich system implementation cycles, and supply for smoother improvements and more straightforward renovation. Validation through this initiative applies a rigorous technical system to assessment the integrations of third-birthday party application to Oracle applications items, together with productized repeatable integrations from device integrators. Oracle offers equipment, supplies and working towards to assist companions within the integration. companions who have efficaciously validated their integrations are approved to use the "built-in with Oracle" brand. For more tips, please seek advice from Oracle.com at http://www.oracle.com/partnerships/isv/integration/search.html

in regards to the Oracle PartnerNetwork

Oracle PartnerNetwork is a global company community of greater than 20,000 organizations who deliver ingenious utility solutions in response to Oracle utility. via entry to Oracle's premier products, education, technical capabilities, advertising and sales help, the Oracle PartnerNetwork program provides partners with the materials they deserve to be a hit in modern day global financial system. Oracle partners are able to offer their consumers leading-facet options backed by means of Oracle's position because the world's greatest business utility company. companions who are able to reveal advanced product skills, technical expertise and a commitment to doing business with Oracle qualify for the certified associate stages. http://oraclepartnernetwork.oracle.com.

Oracle is a registered trademark of Oracle organisation and/or its associates.


1Z0-562 Oracle Utilities Customer Care and Billing 2 Essentials

Study Guide Prepared by Killexams.com Oracle Dumps Experts


Killexams.com 1Z0-562 Dumps and Real Questions

100% Real Questions - Exam Pass Guarantee with High Marks - Just Memorize the Answers



1Z0-562 exam Dumps Source : Oracle Utilities Customer Care and Billing 2 Essentials

Test Code : 1Z0-562
Test Name : Oracle Utilities Customer Care and Billing 2 Essentials
Vendor Name : Oracle
Q&A : 70 Real Questions

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Oracle Utilities Customer Care and Billing 2 Essentials

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Oracle Utilities Achieves $2 Billion in Energy Cost Savings for Utilities' Customers | killexams.com real questions and Pass4sure dumps

National Grid helps Opower Energy Efficiency programs hit milestones in both customer savings and customer care

NEW YORK, April 10, 2018 /PRNewswire/ -- Oracle Industry Connect -- Oracle Utilities today announced that its Opower Energy Efficiency programs have generated a total of $2 billion in utility bill savings for customers over the past decade, along with making great strides in customer engagement.

Oracle Logo (PRNewsfoto/Oracle)

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Launched in 2008, Opower Energy Efficiency programs have been implemented at more than 100 electric and gas utilities around the globe, motivating customers to save more than 17 TWh of energy through multi-channel, personalized communications. These energy savings could cool 8.5 million homes, light over 17 million homes or power 1.2 million homes for a year.

This milestone is a shared accomplishment among many utilities, some of whom have run Opower Energy Efficiency programs for the better part of the decade. One partner, National Grid, has played an integral role, contributing more than 1 TWh of electricity savings and 45 million therms of gas savings.

National Grid's program started as a small implementation of Opower Home Energy Reports (HERs) in New York, and is today a multi-state engagement that touches 2.6 million customers in New York, Massachusetts and Rhode Island. In 2017 alone, National Grid customers received over 24 million personalized reports and 143,000 high bill alerts. The states where National Grid operates - New York, Massachusetts, and Rhode Island – consistently rank in the top five states nationwide for energy efficiency.

"National Grid has leveraged a range of Opower solutions, including the Energy Efficiency program, to transform their relationship with customers and correspondingly improve their business overall. In a highly competitive market, customer satisfaction is paramount for success, and it all starts with personalized customer engagement. We applaud National Grid for their commitment to providing the best possible experience for their customers and are gratified by the integral role that they have played in our savings success story," said Rodger Smith, Senior Vice President and General Manager of Oracle Utilities. 

In addition to driving savings, National Grid's HER reports have also improved customer sentiment. Findings from a recent telephone survey show that 81% of National Grid customers actively read the reports, report recipients score National Grid 7-10% higher across a variety of key customer sentiment metrics and recipients show higher familiarity with National Grid energy efficiency programs.

"National Grid deployed our first Opower Energy Efficiency program back in 2009 to help customers better understand and manage their energy use," said John Isberg, Vice President of Customer Solutions, National Grid. "Since then, we have seen significant energy savings and a positive impact on our customer sentiment as they look for greater control over their energy spend. This program is essential to our future success in navigating the rapidly changing energy landscape, especially as customer expectations continue to shift."

Over the past several years, National Grid has augmented their energy efficiency program with several other Opower solutions to provide a better overall experience to their customers.  These include Digital Self Service Energy Management web tools, which give customers personalized energy insights and recommendations, and segmented campaigns to improve participation in programs such as income assistance.

Story Continues

Additionally, in response to the New York Reforming the Energy Vision (REV) initiative, National Grid deployed an innovative Oracle Utilities Opower Peak Management program in their Clifton Park territory. This program, called Peak Time Rewards, encourages customers to reduce peak electric load and overall electric and gas consumption with reward points that can be exchanged for gift cards. This unique program enables National Grid to offer a price signal to their customers without making changes to their billing system.

About National GridNational Grid (LSE: NG; NYSE: NGG) is an electricity, natural gas, and clean energy delivery company that supplies the energy for more than 20 million people through its networks in New York, Massachusetts, and Rhode Island. It is the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain. National Grid is transforming its electricity and natural gas networks to support the 21st century digital economy with smarter, cleaner, and more resilient energy solutions. Read more about the innovative projects happening across our footprint in The Democratization of Energy, an eBook written by National Grid's US president, Dean Seavers. For more information please visit our website. You can also follow us on Twitter, watch us on YouTube, friend us on Facebook, find our photos on Instagram.

Additional ResourcesOracle Utilities Opower Energy Efficiency

About OracleThe Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (ORCL), please visit us at oracle.com

Oracle Industry ConnectFor more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

TrademarkOracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

 

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ExlService Holdings, Inc. (EXLS) CEO Rohit Kapoor on Q3 2018 Results - Earnings Call Transcript | killexams.com real questions and Pass4sure dumps

No result found, try new keyword!Today, I'd like to focus my comments on 2 areas ... grow our customer-assistance operations in the U.S. We also added a new Head of our LifePRO platform business, who joined us from Oracle ...

Troubled Water, Part I: Explaining Jackson's $91 Million Siemens Contract | killexams.com real questions and Pass4sure dumps

It's almost impossible to turn on the nightly local television news without coming across a story of a Jackson resident who was shocked to open an astronomically high City of Jackson water bill after receiving a new meter. Complaints abound about Jackson's Water and Sewer Business Administration, which often involves busy signals, long hold times and multiple callbacks before actually getting a less-than-satisfying answer from a customer-service representative.

The water meter upgrade project, under way now for two years, was the single largest expense in a $91 million contract inked with Siemens Industry Inc., a division of European multinational conglomerate Siemens AG, in fall 2012.

On Friday, Feb. 13, city officials halted all new meter installations when a Department of Public Works employee found a water meter calibrated to read gallons instead of cubic feet, which could make a water bill more than six times larger than it should be. Some want to terminate the contract outright, most noisily Ward 3 Councilman Kenneth Stokes, who recently rejoined the council after serving on the board of supervisors for three years.

But for the time being, cooler heads are prevailing.

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"I believe the Siemens contract wasn't the best contract ever. I've expressed my concerns over it in the past, but right now we're in, and we're inside that contract, and we need to respond," Jackson City Council President De'Keither Stamps told reporters at a March 6 press conference.

Stamps called the press conference in part to respond to a consultant's review of the Siemens contract. It wasn't pretty.

Sufficient Ammunition?

On Feb. 5, on a dangerously icy day that kept many local businesses closed, Raftelis Financial Consultants presented the findings of its report to the city council in a six-hour closed-door executive session.

Those findings concluded that the majority of the "guaranteed savings" that Siemens maintains would be realized during the contract term are not truly guaranteed.

Of the $123 million in promised "savings" over the 15-year lifespan of the contract, Raftelis says Siemens only really guarantees $40 million—on average about $2.67 million per year. To make up the rest of the money, the city would have to make deep staffing cuts, including firing its meter readers, which might not be possible or in the in the city's best interests, the consultants said.

(Raftelis also points out that, under the contract, the city wouldn't literally save money compared to pre-Siemens contract days, but rather was promised to benefit from a combination of cost cuts and increased revenues.)

"Even with automated readers, there might be some meter reading (needed)," said Peiffer Brandt, Raftelis' chief-operating officer, during his presentation, which included an audit of the city water department, to the city council last week.

Whether the Raftelis report is sufficient ammunition to recoup some of the ground Jackson has lost remains to be seen. Ward 6 Councilman Tyrone Hendrix said the report confirmed some of the suspicions he and fellow council members have long held.

"I'm just happy we have actual information and data that speak to the water infrastructure challenges in the city," Hendrix told the Jackson Free Press.

Siemens, through an emailed statement, said, "[A]s we have not seen the Raftelis report, we are unable to comment. Siemens values its relationship with Jackson and is working with the city to ensure that project goals are met."

The Jackson Free Press sent a copy of the Rafetelis report to Siemens, but the company did not respond to comment on the report's findings as of press time.

A Look Back

Armed with hard data, Stamps said he wants a thorough review of the entirety of the Siemens contract, starting with the initial contract negotiations between Siemens and the city through today.

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The Siemens contract is also the largest and perhaps most complicated construction contract the city has ever signed. Former Mayor Harvey Johnson Jr., who executed the contract, said negotiations began some time in 2012 and possibly even earlier. The city solicited bids and received two or three bids, including one from Siemens.

"The city had a number of performance contracts before this, including with Siemens and Johnson Controls (no relation to the former mayor), that worked pretty well for us," Johnson said in an interview.

The current contract calls for swapping out water meters and installing new, ostensibly more accurate meters. The water-meter upgrade, including a computer systems overhaul, made up the bulk of the contract, approximately $65 million in total, roughly $1,000 for meters and computer upgrades given the 64,998 meters being installed. (As of today, about 50 percent of this upgrade is complete.)

The rest, $26 million, was designated toward updating water and sewer treatment facilities, water mains and sewer lines. The advantage was that it would help subsidize another sword of Damocles hanging over the city's treasury: the federal court order (known as the "EPA consent decree" in local political circles) requiring Jackson to literally get its crap together by upgrading the sewers to where the facilities would stop dumping raw sewage into the Pearl River.

Overhauling the water-billing system would mean, theoretically, cutting out the need for public-works crews to drive around all day reading meters and cutting peoples' water off and on, saving on wages, fuel and vehicle maintenance.

Plus, it removes the temptation for an underpaid water-department worker to forget to disconnect a delinquent customer's water in exchange for a $20 bill. Under the agreement, the city would even save $240,000 per year on the cost of replacement water-meter lids and new meters.

Improving Efficiency?

Technically speaking, the agreement is designed to be a "performance contract," a tool that came into vogue in the 1990s and 2000s as a way for government agencies to improve energy efficiency with no upfront capital costs. The energy-service company—Siemens, in this case—builds the system and, once it's complete, takes a cut of the savings off the back end.

If performance contracts sound too good to be true, that's because they sometimes are. In 2005, the U.S. Government Accountability Office looked at performance contracting by federal agencies and uncovered two problems.

First, agency officials rarely have the technical expertise to negotiate the agreements and monitor over the long term. Secondly, so few firms specialize in performance contracting that the lack of competition can actually drive costs up, the GAO found. In Mississippi, Siemens is one of four qualified performance-contracting firms.

Ellen Dannin, a former law professor who has written extensively on privatization issues, echoes the GAO's finding that government entities often are no match for huge corporations looking to win government contracts.

"The whole way these deals are structured, the industry just knows so much more than we do, and the public (sector) is so desperate, they don't do the due diligence," Dannin said.

Jackson's contract with Siemens also works differently than a typical performance contract. Instead of the contractor footing the bill for the upfront costs, the Siemens-Jackson deal required the City of Jackson to raise the bonds, then immediately start a 30-month payment schedule; to date, Jackson has paid out just over $70 million, nearly 80 percent of the contract's total value.

Indeed, Jackson's water-meter upgrade appears to be considerably more expensive than many recent urban upgrades. By comparison, the San Francisco Public Utilities Commission commenced replacing 175,000 water meters in June 2010.

Like Jackson's contract, San Francisco's meters use radio signals to transmit information back to the billing systems. The overhaul cost $50 million, funded through a 91-cent monthly fee on ratepayers bills. On average, San Franciscans paid $285.71 per new meter.

In 2011, Baltimore started upgrading water meters in Baltimore city and county. Two years later, officials there awarded an $83.5 million contract to a company from Washington state to replace 400,000 meters in the Baltimore metro. The Baltimore Sun reported that the winning bid was $101 million lower than the next lowest bid from a local firm. Later, Baltimore spent $9.7 million more for project management and another $8.4 million to a Belgian information-technology company to upgrade the water billing system. The ballooning cost drew criticism, but still the $208 per meter pales compared to the price tag for Jackson.

Johnson describes the Siemens project as a different kind of performance contract that required a different kind of financing structure because of the sheer scale and scope of the undertaking. Siemens presented the city with a package deal and Jackson's negotiating team, which consisted of city attorneys, didn't have much say when it came to details like the price of the meters. And, Johnson notes, the Mississippi Development Authority gave the deal a green light before he signed the contract.

When asked if implementation of the meters would have gone differently had he been successful in his 2013 re-election (he came in third place behind businessman Jonathan Lee and then-Councilman Chokwe Lumumba), Johnson demurs. Rather, he offers that because of his failed bid, the city never got around to hiring a project manager to make sure the Siemens contract went smoothly.

"The inference is that 'Johnson got us in this mess,' but the fact of the matter (is) if I had been re-elected, I would have hired a program manager. I was being pushed, but (people) were saying I was moving slow. I was getting flack for making sure the interests of the city were represented," Johnson said this week.

The Road Ahead

Mayor Yarber said the city is now reviewing Siemens' 11-point corrective action plan that followed the gallon-vs.-cubic-foot meter debacle. The stop-work order remains in effect while the city sorts out what went wrong, how to fix it and, possibly, how to get reimbursed for the mistakes.

"Some people will assume that we don't have any leverage in this case because we've spent $70 million," Mayor Yarber told reporters March 4 in his office. "We are Siemens' largest contract. There is no other $90 million contract except for the one that's in Jackson, Mississippi. There are two brands at stake here, Siemens' brand and the City of Jackson. We will protect our brand, and we're sure that Siemens wants to protect theirs."

Even with the Raftelis report in hand, city officials say they soon plan to sort out a lot of remaining questions. The Jackson Free Press is also working on finding that out. Using the state's public-records laws, the Jackson Free Press expects to obtain documents that will shed light on the process. We will publish that information when it becomes available in the coming days and weeks and in Part II of this report. 

In the meantime, here's a look back at how the deal has gone down.

Feb. 17, 2009

President Barack Obama's American Recovery and Reinvestment Act provides $3.2 billion in block grants to manage energy-efficiency and conservation projects, including energy-performance contracting. Materials from the Mississippi Development Authority promote energy performance contracts as "a method of making the energy upgrades you need now—with no up-front capital - and paying for them later through the energy savings that result from the retrofit of the facility. Those savings can be guaranteed by the Energy Service Company."

MDA's list of approved energy-service companies includes Siemens, along with Cleveland, Ohio-based Amersco Inc., Indianapolis-based ESG Laboratories, Milwaukee-based Johnson Controls and Schneider Electric, a European conglomerate headquartered in France.

Jan. 10, 2010

After a hard freeze, water mains across Jackson begin to burst. Four days later, the city has more than 150 breaks in its water system. Jackson Public Schools and area colleges are closed most of the week, along with state offices and many businesses. Jackson public-works crews, along with teams on loan from neighboring municipalities, repaired breaks around the clock, tearing up portions of road. Eventually, Gov. Haley Barbour declares a state of emergency as nearly all Jacksonians are without water; the emergency (and, perhaps, lack of water at the Capitol building) is credited with helping state legislators recognized Jackson's infrastructure woes.

August 2011

Moody's Investor's Services downgrades the city's water and sewer debt, citing in part Jackson's failure to raise water rates to meet its debt coverage. Under the city's bond covenants, Jackson has to maintain a 120-percent debt-ratio coverage, meaning it must collect 20 percent over and above expenses specifically to pay interest on its bonds.

Failure to meet with debt-coverage ratio requirements could result in default, making it more difficult (and more expensive) to borrow for future infrastructure needs.

May 1, 2012

The Jackson City Council votes 5 to 2 to let Siemens audit the city's water system and evaluate the need for a new electronic water-meter system. Voting in favor of the performance audit were council members Quentin Whitwell, Chokwe Lumumba, Frank Bluntson, Tony Yarber and Margaret Barrett-Simon. The dissenting votes came from LaRita Cooper-Stokes and Charles Tillman.

October 2012

The city council approves a contract with Siemens, and the Johnson administration immediately touts what was for a moment called the Jackson Utility Management Program, or JUMP. The acronym was quickly abandoned.

Nov. 21, 2012

The U.S. Environmental Protection Agency (EPA), the U.S. Department of Justice, and the Mississippi Department of Environmental Quality (MDEQ) cite Jackson for violating the Clean Water Act. Between 2010 and 2012 alone, Jackson dumped 2.8 billion gallons of barely treated sewage into the Pearl, the EPA found. The EPA consent decree also charges Jackson for unauthorized bypasses of treatment at the Savanna Street Wastewater Treatment Plant, the city's largest wastewater treatment facility. Under the terms of the Siemens contract, $26 million is earmarked for consent-decree compliance, including upgrades to the wastewater plants.

Spring and Summer 2013

After the Jackson municipal elections, Johnson finishes in third place, behind businessman Jonathan Lee and then-Councilman Chokwe Lumumba. On July 1, after a run-off victory, Lumumba is sworn in as mayor.

July 22, 2013

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Chris McNeil, a Siemens account representative, appears before the Jackson City Council for a presentation to precede the issuing of a notice to proceed. Mayor Chokwe Lumumba indicates that the bonds for the $90 million project have been sold, that the money is in the bank and that city would have to start paying interest on the loan by the end of the year.

During a line of questioning about hiring goals, McNeil, a former Mississippi State football player, says Siemens is on target to meet its goal for participation in the subcontracting by Jackson residents and African American business enterprises.

McNeil stresses that all subcontractors would be required to meet the same hiring benchmarks once the firm received a letter to proceed from the city.

"I give you my word. You've had my word for three years now. I've delivered on everything I said I was going to do," said McNeil, who did not respond to interview requests for this story.

Later, he added that if Siemens failed to comply with the minority-contracting plan, it would cost the company a $9 million penalty, 10 percent of the overall contract. McNeil says that "without a doubt" the city would start to see savings immediately upon starting work. Then-Public Works Director Dan Gaillet said the city had planned to start work in December 2012 and therefore anticipated $3 million in savings in the public-works budget.

Ward 1 Councilman Quentin Whitwell and Ward 3 Councilwoman LaRita Cooper-Stokes are not in attendance. Mayor Lumumba says water rates would undoubtedly increase and that the City should develop a plan to mitigate the effects of that rate hike for vulnerable people.

August 2013

On his public LinkedIn profile, Chris McNeil lists himself no longer as an employee of Siemens, but now is president of the firm McNeil Rhoads. The firm's chief executive officer is Dusty Rhoads, a member of the Flowood City Council and the son of Flowood Mayor and Levee Board Chairman Gary Rhoads.

Fall 2013

In the first and only budget Mayor Chokwe Lumumba drafts, he asks for increases in the city's water and sewer rates. Estimates are that the average monthly water bill would increase from $15.54 to around $21, and the average sewer bill would increase from $14.50 to more than $31, resulting in $30 million more in revenue. Yarber would later say he thought the move would have hurt Lumumba politically.

Dec. 10, 2013

Siemens, along with representatives of the City of Jackson and Greater Jackson Chamber Partnership, including then-Mayor Chokwe Lumumba and Chamber President Duane O'Neill and then-Chamber Chairman Socrates Garrett, host a ribbon cutting of the new Siemens office at 1919 Lakeland Drive.

June 22, 2014

Following the death of Mayor Lumumba on Feb. 25, then-Ward 6 Councilman Tony Yarber wins a special election and is sworn in as mayor.

July 2014

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The city council confirms Kishia Powell, formerly the head of the Bureau of Water and Wastewater in Baltimore, Md. Powell becomes the first woman to serve Jackson as public works director and the highest-paid employee in the city earning $150,000 per year—$30,000 more than the mayor.

September 2014

Mayor Tony Yarber and Public Works Director Kishia Powell present the city council with a proposal to contract with Charlotte, N.C.-based Raftelis Financial Consultants Inc. for $200,000.

Under the contract, Raftelis would perform a water and sewer rate-sufficiency study, assist with the development of the one-percent sales tax master plan and review the performance guarantee contract the city signed with Siemens because, Powell says, no one at the city really understood that part of the contract.

The Yarber administration explains that the city fell $12 million short of the roughly $80 million in water revenue projected for the fiscal year 2014, again jeopardizing the city's bond covenants. That shortfall could result in another negative bond rating that could raise the city's interest rate for future borrowing.

Nov. 24, 2014

Mayor Yarber holds a press conference to confront rumors that he is a target in federal-level investigation related to his involvement with the passing of the Siemens contract when he sat on the city council.

Several news outlets, including the Jackson Free Press, had received a tip the previous Friday that law-enforcement officials were gathered at City Hall to arrest Yarber, who at the time was at an out-of-town conference with several members of the Jackson City Council.

During the press conference, Yarber denies that federal officials had questioned him and attributed the false rumors of his arrest to a "small group of insignificants" looking to delegitimize his administration.

Nov. 25, 2014

As expected, Moody's Investors Service again downgrades Jackson's water and sewer revenue bonds from A1 to A2 with a negative outlook. Moody's cites inadequate debt-service coverage, declining unrestricted cash, limited rate-raising history, undeveloped financial plans and a hefty consent decree with the U.S. Environmental Protection Agency that could require more borrowing.

December 2014

Council members learn for the first time that the scope of work under the Siemens contract shrank between the time the city council authorized Mayor Harvey Johnson Jr. to execute it and the time it was actually signed. (Johnson told the Jackson Free Press on March 9, 2015, that while he could not recall all the details of the negotiations, the city's evaluation determined it to be a good deal).

At the December meeting, Mark Inbody, a Siemens representative, cannot answer questions of how the reduced scope didn't also result in reduced overall costs because he was not involved in those negotiations. Ward 7 Councilwoman Margaret Barrett-Simon, who voted in favor of the contract, calls that revelation "alarming."

December 2014

During a local radio program, Yarber says he regrets voting in favor of the Siemens contract. Later, he tells the Jackson Free Press that his administration has misgivings about the Siemens contract. "I won't play lawyer, but what I do know is that we have some concerns about being able to realize the savings that have been promised through the contract. What I know now is we've done $90 million, which has primarily gone towards equipment and not into infrastructure. It's a water-line improvement project, but we haven't replaced a water line," Yarber tells the JFP, adding that instead of looking to wiggle out of the contract, he wants to figure out a way to get as much bang for the city's buck as possible.

Jan. 20, 2015

After an hour-long discussion, the city council tables a contract with Brookfield, Wis.-based Fiserv Solution Inc. to facilitate online customer billing and payments for water, sewer and garbage.

Jerriot Smash, a public-works deputy director who serves as the city's in-house Siemens project director, explains that the online payment service is separate from the customer care and billing (CC&B) software included in the Siemens contract. The cost of the Fiserv contract would be $3.15 per transaction, a reduction from $3.50 per transaction charged by Paymentus, the existing vendor that enables city residents to pay their water bill online.

"Since the water project is a key driver, we really don't have the option of being able to wait," Smash tells the council members. Ward 2 Councilman Melvin Priester Jr. presses public-works officials on why the agency initiated a professional services contract instead of going through a competitive bid process.

"I feel like everything we've done related to the water contract has been 'If you don't vote for this now we will be completely destroyed in terms of meeting our action deadlines," Priester says.

Seven days later, the council unanimously approves the Fiserv contract.

Feb. 13, 2015

Powell, in her first press conference as public works director, tells reporters that she has issued a stop-work order upon the discovery that several residents received water meters calibrated to read in gallons instead of cubic feet.

Because there are approximately 7.5 gallons to one cubic foot, a reading of a gallon meter can result in a water bill that Powell says is 648 percent higher than it should be. Powell says Siemens will be required to inspect each of the 31,000 meters that have been installed thus far and submit a corrective action plan.

Feb. 26, 2015

The Jackson Free Press submits a public-records request for "any and all materials related to the Performance Contracting Agreement with Siemens Industry Inc. Building Technologies Division," including information on requests for qualifications and proposals, financial analyses, water-department budgets and invoices from Siemens. A clerk stamps the request form with a March 9 due date, but city legal is still reviewing the documents as this issue goes to press on March 10.

March 2015

Raftelis briefs the city council on its report, including a review of the Siemens performance guarantee. After a closed-door executive session that lasts more than six hours, members of the city council make few comments about the substance of the report, but hint strongly at revelations of corruption in a city department.

The council votes unanimously to launch an investigation, and Councilman Stamps says he wants to review the entirety of the Siemens contract.

See a full archive of JFP coverage of Jackson's water challenges and the Siemens contract at jfp.ms/water. Email R.L. Nave at rlnave@jacksonfreepress.com.

Key Firms

Siemens Industry Inc.

A U.S. subsidiary of Siemens AG, Siemens Industry Inc. calls itself "a global powerhouse in electronics and electrical engineering, operating in the industry, energy, health care, and infrastructure and cities." Founded in 1847, Siemens has headquarters in Berlin and Munich, but the company operates in 190 countries.

In fiscal-year 2013, Siemens had profits of $4.6 billion on revenues of $82.1 billion. In its literature, Siemens says its energy performance contracts "finance themselves."

According to the company's website: "With this approach, modernization work can be carried out without the need for customer capital expenditure or an immediate cash-out, because the investment costs are covered by the energy savings. Customers later benefit 100 percent from the reduction in their building's operating costs, and the modernization work on their property can boost its value too."

Garrett ECI.IV

This program-management consulting firm oversees quality assurance/quality control (QA/QC) for the water meter installation project. It is the successor to Garrett Enterprises Consolidated Inc., founded by prominent Jackson businessman and power broker Socrates Garrett. Garrett and firms linked to his companies hold a number of local and state government construction contracts. Garrett says he has retired and turned the companies over to his daughters, Talecia and Tameka, who are the president and community-outreach coordinator, respectively for Garrett ECI.IV. Mitch King is the company's Siemens project manager.

iVision IT Consultants

The firm, which James Covington owns, is a subcontractor responsible for the customer care and billing system of the water contract. Covington's firm is working with Atlanta-based Origin Consulting, also a sub-contractor under Siemens, which is working on the integration and implementation of the Oracle system. Covington is a Democratic candidate for the Mississippi House District 65.

Brilliant Minds Public Relations

Geilia Taylor's company produces marketing and promotional materials related to the water-meter installation project.

M.A.C. Consulting LLC

Jackson-based MAC is one of the subcontractors installing the water meters. The other is Pedal Valves Inc., headquartered in Luling, La. M.A.C. is owned by Marcus Wallace, who recently won election to become mayor of Edwards, Miss.

— R.L. Nave

Siemens Contract at a Glance

Total: $90,983,106

Cost Breakdown*

Development: $1.1 million

Parent Company Guarantee: $148,000

Mobilization: $11.7 million

Billing Software: $11.3 million

Water Meters: $39.8 million

J.H. Fewell Water Treatment Plant: 
 $3.9 million

O.B. Curtis Water Treatment Plant: 
 $6.9 million

Sewer lines: $15.8 million

*Raftelis Financial Consultants report, 
 February 2015

Savings/Added Revenue (over 15 years)*

Construction: $503,750 (one-time)

Future Hiring: $476,000 ($7.1 million total)

Reduction in City Vehicles: $46,200 ($693,000 total)

Reduction in Fuel Consumption: $33,000 ($495,000)

Manpower, Meter Reading and Shutoffs: 
 $1.2 million ($18 million)

Meter/Lid Purchases: $240,000 ($3.6 million)

Deferred Maintenance at Water and Sewer Plants: $1.75 million ($26.2 million)

Total 'Guaranteed' Savings: $123.2 million

*Siemens Contract



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