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3200-1 - Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance - Dump Information

Vendor : Avaya
Exam Code : 3200-1
Exam Name : Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance
Questions and Answers : 65 Q & A
Updated On : November 14, 2018
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3200-1 Questions and Answers

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3200-1 Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance

Study Guide Prepared by Killexams.com Avaya Dumps Experts


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3200-1 exam Dumps Source : Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance

Test Code : 3200-1
Test Name : Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance
Vendor Name : Avaya
Q&A : 65 Real Questions

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Avaya Avaya Modular Messaging with

Avaya Unified Communications raise employee productivity and safeguard With Freedom of Speech | killexams.com Real Questions and Pass4sure dumps

supply: Avaya Inc.

April 28, 2008 07:20 ET

Avaya Unified Messaging Now comprises a Speech-Enabled user Interface to All Messages, Calendars, tasks, and more -- at No additional charge

BASKING RIDGE, NJ--(Marketwire - April 28, 2008) - INTEROP Las Vegas - booth 1843 -- contributors of the growing to be cellular personnel can retain their eyes on the road and safely live connected to the workplace the use of speech commands and their own "very own assistant," Avaya Inc. announced today. The 'freedom of speech' is now supplied at no further can charge with the enterprise's latest version of Avaya's trade-main unified messaging platform, and is a different step in democratizing unified communications.

Avaya Modular Messaging four.0 now contains the Avaya one-X® Speech interface to a private assistant, providing hands-free access to calling and conferencing capabilities, voice, e mail and fax messaging, commercial enterprise directories and databases, calendars, contacts and task lists -- from any cell. Avaya one-X Speech helps enhance responsiveness and safeguard for employees on the street by removing the deserve to examine messages or to text-while-using.

"Unified Communications is about converging facets reminiscent of our award profitable Modular Messaging and one-X Speech applications," observed Mary Dunlop, vice president, Unified Communications Product management, Avaya. "Our goal is to be sure inexpensive options the place businesses and employees improvement from stronger collaboration, responsiveness and simplified access to the wide selection of communications used these days."

the use of speech commands with Modular Messaging four.0 and one-X Speech, employees train the very own assistant to:

-- entry and manage all messages, including examine emails by way of text to speech and reply with an connected .wav file; search for messages by using adult, date or time. -- Launch calls and conference calls via without difficulty talking the names of the individuals they are looking to call -- Create or evaluate appointments, send meeting requests and control initiatives -- enable callers to depart a message or opt to "find" the adult they are calling

Avaya one-X Speech contains industry-leading, natural language speech attention technologies from Nuance Communications, a number one issuer of speech and imaging options and an Avaya DevConnect application member.

"As purchaser behavior evolves, know-how need to evolve as smartly to supply alternate options for users to reside connected, while protecting safety paramount to cellular communications," said Mike Thompson, VP and typical manager of cellular Speech at Nuance Communications. "by way of implementing speech focus expertise from Nuance to its one-X Speech messaging platform, Avaya is bridging the communication hole for users that need entry to information any time, anywhere."

Avaya Modular Messaging 4.0 with Avaya one-X Speech adds speech access for IBM Lotus Domino 7.0, and upgrades compatibility with Microsoft change 2007 and information superhighway Explorer 7. in addition, clients can now record as much as 9 optional greetings -- and each one in up to three different languages with the new multi-lingual name reply characteristic. Callers best hear a greeting of their favorite language.

Avaya Modular Messaging four.0 with one-X Speech is now globally purchasable in English, and can be purchased one at a time or as a part of the Unified Communications versions suite of items.

Villanova institution -- "most wired" campus strikes up to unified messaging and arms-free access

An Avaya customer it truly is already experiencing the benefits of Avaya Modular Messaging is Villanova university. Villanova made a campus-extensive transition to Modular Messaging from its Octel voice mail system to move as much as unified messaging with speech-enabled access.

"we've a couple of administrative body of workers and college that commute commonly, in addition to folks that commute to Villanova's campus within the Philadelphia metro area," pointed out Bob Mays, director, IT, Villanova school. "Avaya Modular Messaging with speech entry helps them live latest with their messages and assembly no matter if they are on campus or remotely."

About Avaya Modular Messaging

in accordance with open, business standards, Avaya Modular Messaging gives a herbal migration path from legacy Intuity Audix and Octel messaging methods to vastly improved capabilities and bridges traditional analog, TDM, IP and SIP-primarily based communications environments. Modular Messaging can combine with more than 15 distinctive PBXs from ten distinct producers will also be used in single-web page to global networked configurations.

The unified messaging answer provides customers with a single inbox, a single server, single administration and single listing. moreover unified entry to messages, the Avaya messaging functions guide using a single quantity for voice, fax, and TTY calls, offers built-in find-me/follow-me services, and superior call-me and notify-me capabilities.

About Avaya

Avaya supplies intelligent Communications solutions that aid companies seriously change their groups to achieve marketplace skills. more than a million companies international, including more than 90 percent of the FORTUNE 500®, use Avaya options for IP telephony, unified communications, contact centers and communications-enabled company methods. Avaya world features deliver finished provider and aid for corporations, small to massive. For more tips, discuss with the Avaya web site at http://www.avaya.com.

About Nuance Communications, Inc.

Nuance (NASDAQ: NUAN) is a leading provider of speech and imaging solutions for agencies and consumers world wide. Its applied sciences, functions and features make the consumer event extra compelling with the aid of reworking the style americans engage with assistance and how they invent, share and use files. day by day, hundreds of thousands of users and thousands of organizations event Nuance's proven applications. For greater information, please discuss with www.nuance.com.


Alperin particulars Avaya's AI approach | killexams.com Real Questions and Pass4sure dumps

November 09, 2018

The way forward for Work Expo is less than three months away.

with a view to tempt you to register for this experience, TMC is operating interviews with some of our dynamic speakers for The future of Work Expo, a brand new experience concentrated on how synthetic intelligence and laptop researching are difficult and improving what’s viable in company communications and collaboration, consumer provider, advertising automation and personalization, and earnings acceleration.

Avaya’s Jon Alperin is our newest Q&A subject for The way forward for Work Expo, with the intention to run Jan. 30 through Feb. 1 in castle Lauderdale, Fla.

He’s director of partnerships and alliances for DevConnect and A.I.join at Avaya. And he’ll be a panelist on the “From VoIP to the new Voice” panel.

here is part 1 of our two-part dialog. right here's the hyperlink to half 2.

What Avaya products nowadays make use of AI? What does that enable them to do?Alperin: Avaya has basically had AI-powered options for many, many years. Our Avaya IVR, Voice Portal and event Portal products have all utilized speech cognizance capabilities to provide natural language processing and herbal language knowing elements that our consumers leverage of their contact middle. NLP/NLU and speech recognition are definitely a part of the extensive trade definition of AI.

alongside the style, we made a few acquisitions for speech analytics and automated chat solutions, and we’ve built-in these capabilities in the framework of our Avaya Breeze platform, permitting consumers to construct complicated workflows and applications that can extra take advantage of these capabilities in the business contact core.

What’s new on this front?Alperin: currently, we’re focused on introducing three new AI-enabled options from Avaya. The Avaya solutions center of attention on subsequent-era self-provider with a cloud-based AI answer for attractive purchasers the usage of social media, chat and messaging channels; Avaya Conversational Intelligence, which optimizes human agent interactions with actual-time computerized conversational transcription and subsequent-action advice; and an information-guided decisioning service in line with Avaya company rules Engine which provides techniques to agents in accordance with caller id and a large range of real-time business, Avaya-generated, and external data sources.

Of course, we additional augment these Avaya offers with a broader latitude of joint options via our A.I.join associate initiative.

what's A.I.connect?Alperin: A.I.join is an initiative to spotlight high-price partnerships from inside our universal DevConnect partner ecosystem.

We launched this in November of 2017, bringing together an preliminary set of AI-enabled options aligned to our five key areas of AI focus in the contact center.

In 2019, I are expecting that we will once more expand this effort, with both new partners and an expanded depth of relationships. greater tips regarding A.I.connect will also be discovered at www.avaya.com/aiconnect.

Who’s the usage of Avaya AI-powered options nowadays?Alperin: we've a big range of shoppers the use of AI-powered options from Avaya and our A.I.connect companions, from important telecommunications and fitness care providers, to financial associations and customer electronics producers. many of these companies believe the use of AI as a competitive capabilities, offering extra personalised and tailored client capabilities or obtaining insights in customer pride and tendencies that align directly to their business recommendations.  

in reality, we added an AI-powered computerized consumer chat ability inside our personal Avaya assist Portal practically four years in the past. We’ve had huge success against expanding self-service client interactions with measurable development in customer sat and rate lessen for many routine assist requests.

To do what forms of things?Alperin: neatly… relatively lots anything within the contact core.

We’ve identified 5 key areas of focus within the contact center – from preliminary consumer contact through voice or digital channels; to the core interactions with agents or extra automated self-carrier alternatives; to the returned-conclusion management, operations, and reporting capabilities that organisations use to manipulate and increase their overall operations. And we've options or partnerships for options in all these areas.

How does it work?Alperin: We birth with sensible Routing, which builds prediction and intelligence in to how and what sort of channel the consumer goes to be ideal served via. this can consist of redirecting callers to self-provider options or even moving them from a voice channel to a SMS/textual content/chat one. Or it might suggest the use of behavioral cues and insights to match callers with essentially the most applicable human agent to achieve the desired outcome.

for those that are leveraging self-service options, our better Self-service approach is intended to provide probably the most herbal and intuitive interaction model, no matter if through voice or textual content/chat.

subsequent, we need to offer Agent support capabilities, presenting human brokers with guidance ‘at their fingertips’ in keeping with analytics and predictions, as well as teaching and comments mechanisms that support power the appropriate engagement and emotional reference to the caller.

Of direction, some agents are more advantageous at this than others, and our Agent event options aid contact core managers consider why that's and supply practising and perception back throughout all their agents. It additionally presents the business a degree of assurance that selected guidelines, which could consist of prison compliance necessities, are being met throughout the board.

at last, we support the business leverage the wealth of precise-time statistics and outcomes from consumer interactions, both particular person and mutually, to take into account and make connections between and throughout their business groups, industry, and even regional and international atmosphere. These clever insight capabilities into Voice of the customer can lead to insightful predictions for future success.

customers are using one or a couple of options to reinvent how the serve their consumers.

what's Avaya doing with AI relative to unified communications?Alperin: We’ve introduced AI-enabled capabilities in our Avaya Vantage machine portfolio to offer virtual assistant capabilities comparable to those found on purchaser smartphones. We’re working with organizations like Knowmail for value-delivered functions that support predict and prioritize critical e mail communications which are without delay relevant to the usual worker. And we’ve delivered proof-of-theory integrations that convey Google’s AI-based speech analytics, transcription and translation capabilities to Avaya Vantage clients, enabling conversations to span language variations in an intuitive and herbal method.

Edited by way of Maurice Nagle


Avaya and Microsoft Announce Intent to expand Their Strategic Relationship to combine enterprise Communications options | killexams.com Real Questions and Pass4sure dumps

ORLANDO, Fla. — March 7, 2006 — Avaya (NYSE “AV”) and Microsoft Corp. (Nadaq “MSFT”) these days announced the intent to develop open requisites, SIP-primarily based interoperability between Avaya MultiVantage® Communications applications and Microsoft® workplace Communicator, the unified communications client for Microsoft workplace are living Communications Server 2005. aimed toward extending the prosperous capabilities of Microsoft purposes to include voice capabilities, this joint initiative will focus on offering a unified communications answer that enables people, teams and groups to talk with no trouble and without problems while working seamlessly with Avaya and Microsoft communications functions.

The aim of the joint solutions is to allow clever, precise-time communique and collaboration throughout an commercial enterprise to enhance productiveness, to vigour resolution-making and to increase responsiveness to consumers. business clients could be capable of launch, get hold of and re-direct communications whereas getting access to the robust, more professional and security-more advantageous enterprise communications functionality and lines of Avaya verbal exchange manager and the desktop and cell models of Microsoft workplace Communicator 2005. With the joint solution, company clients could be in a position to do right here:

  • provoke calls with a click on to dial from Microsoft workplace Communicator and Avaya telephony endpoints that seamlessly interoperate between purposes

  • View colleagues’ telephone repute and presence availability from inside Microsoft office Communicator and immediately ship an fast message or click to dial any employee

  • Launch or answer mobile calls from within Microsoft office Communicator, and choose to habits calls from the laptop or Avaya desk cellphone

  • “Avaya and Microsoft share a imaginative and prescient of unified communications and collaboration according to open necessities, with a view to enable organizations to communicate without problems, and interoperate seamlessly throughout purposes and methods,” observed Mike Thurk, president of global Communications solutions at Avaya. “This relationship will allow Avaya and Microsoft to boost new innovations that may simplify employee collaboration and convey on the promise of intelligent Communications.”

    “Microsoft is blissful that Avaya helps reside Communications Server as a hub for unified communications, extending the wealthy capabilities of presence and americans-centric communications to encompass voice communications,” spoke of Zig Serafin, time-honored supervisor of the Unified Communications group at Microsoft. “together we're constructing new options so that it will dramatically enrich productiveness of information laborers.”

    Avaya and Microsoft plan to make use of latest interfaces and advance new methods for integration, together with ones according to SIP open requisites. using open specifications and SIP will supply customers with more advantageous flexibility to make use of the integrated Avaya-Microsoft solutions together with different company purposes and to communications-allow enterprise tactics to raise productivity.

    the primary of the joint solutions is anticipated within the fourth quarter of 2006.

    here is a new stage in a protracted-standing relationship that permits Avaya functions to work with Microsoft technology. as an instance, Avaya Modular Messaging and Speech entry products work with Microsoft office Outlook®, exchange Server and the active listing® provider; Avaya assembly change™ conferencing makes use of Outlook scheduling and Microsoft cyber web Explorer; Avaya Contact core options works with Microsoft Dynamics™ CRM, SQL Server™ and Microsoft home windows®; and Avaya IP office gives telephony utility interoperability with Microsoft home windows and Microsoft Dynamics CRM Small enterprise version.

    HP is a worldwide methods integrator at the forefront of setting up functions for the convergence of precise-time communications and presence, which would be able to supply extra price to interoperability between these Avaya and Microsoft solutions.

    “providing converged communications aligns with HP’s imaginative and prescient for the business and offers strategic price to purchasers,” referred to Jack Novia, managing director and senior vp — Americas, know-how solutions community, HP. “business consumers are trying to find the elevated pace and efficiency, better business interactions and clever communications that are viable via built-in IT and telephony solutions.”

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more than 1000000 businesses worldwide, together with ninety percent of the FORTUNE 500®. concentrated on organizations enormous to small, Avaya is a global leader in cozy and reputable internet Protocol (IP) telephony methods and communications software functions and services.

    riding the convergence of voice and facts communications with business purposes — and individual by finished worldwide services — Avaya helps shoppers leverage current and new networks to obtain sophisticated enterprise consequences. For greater counsel discuss with the Avaya web page: http://www.avaya.com.

    About Microsoft

    established in 1975, Microsoft is the worldwide leader in software, services and options that aid people and businesses understand their full talents.

    notice to editors: if you have an interest in viewing more information on Microsoft, please seek advice from the Microsoft internet page at http://www.microsoft.com/presspass on Microsoft’s company assistance pages. web links, phone numbers and titles had been suitable at time of booklet, but may also due to the fact that have modified. For further suggestions, journalists and analysts may additionally contact Microsoft’s swift Response team or different applicable contacts listed at http://www.microsoft.com/presspass/contactpr.mspx.


    3200-1 Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance

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    3200-1 exam Dumps Source : Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance

    Test Code : 3200-1
    Test Name : Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance
    Vendor Name : Avaya
    Q&A : 65 Real Questions

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    Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance

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    Avaya Unified Communications Add Broader Support for Microsoft Users | killexams.com real questions and Pass4sure dumps

    BASKING RIDGE, N.J., Feb. 20 /PRNewswire-FirstCall/ -- Avaya Inc. today announced additions to its Unified Communications portfolio that make it easier for Microsoft users to communicate and collaborate from the application, location and device that works best for them. These new applications extend the Avaya strategy to provide flexible, powerful solutions that improve responsiveness and enable workers to be effective anywhere.

    Avaya Unified Communications Solutions for Microsoft users integrate Avaya's sophisticated telephony, conferencing and messaging applications with Microsoft Office Communicator, Microsoft Exchange, Office Outlook(1), Office Sharepoint, Internet Explorer and Microsoft Live Meeting applications and Windows Mobile 5.0 to provide new value for users at the desktop or on a mobile device. The new solutions join a host of Avaya Unified Communications offers that enable users to access, interact with and manage email and voice mail, tasks and calendaring, and calling and conferencing through speech commands.

    "Avaya Unified Communications Solutions for Microsoft provide users with a flexible, seamless interface to powerful telephony, messaging or conferencing capabilities from desktop applications," said Eileen Rudden, vice president and general manager, Unified Communications, Avaya. "These solutions are geared to fit user needs and preferences while enabling IT to securely and sensibly support the diversity of communications requirements that can maximize productivity across the entire organization."

    The new, Avaya Unified Communications Solutions for Microsoft include: * Avaya Communication Manager "click-to-call" and integrated telephony presence -- Avaya Communication Manager end users can click-to-call from inside Microsoft Office Communicator and applications with Smart Tags such as Office Outlook and Sharepoint. Workers can see the real-time telephony presence status information of colleagues on their buddy lists. Avaya IP Softphone users can already click-to-call any phone number highlighted in Internet Explorer. IT Managers can choose centralized server- or client-based implementation depending on the level of control and functionality required, with Avaya IP Softphone providing access to all Avaya Communication Manager features -- including Extension-to-Cellular mobility -- from the desktop application. Users will also have video calling capability backed by Avaya call control, so video calls can be put on hold, transferred or conferenced into multi-party calls. These solutions are planned for availability in the first quarter of 2007. * Avaya Meeting Exchange conference call entry and management -- Avaya Meeting Exchange customers can schedule conference calls through Office Outlook, and simultaneously reserve the bridge and issue notices to participants. From the Live Meeting interface, they will be able to "click-to-conference," control audio components, view a dynamic roster of all web and/or audio participants and who is speaking, identify and mute noisy lines, mute/unmute participants. The solutions are expected to be available this summer. * Avaya one-X Mobile and IP Softphone for Windows Mobile 5.0 devices -- For mobile users, Avaya one-X Mobile will be supported on devices running Windows Mobile 5.0, allowing calls to simultaneously ring the desk phone and mobile device and extending enterprise call control features to the mobile phone. Calls initiated on the mobile device can be routed through Avaya servers for significant cost savings -- especially on international calls. The Avaya IP Softphone for Windows Mobile 5.0 powered devices is available now for use on mobile devices in WiFi environments, enhancing the value of specialized hand-held devices -- such as Symbol M50 or M70 devices -- with built-in telephony. * Avaya Communication Manager and Modular Messaging integration to Exchange 2007 -- Avaya Modular Messaging 3.1, available now, offers full featured unified messaging and can be deployed in either a traditional configuration -- with voicemails maintained on a separate Avaya message storage server -- or in a unified configuration allowing storage of both email and voicemail messages on the Microsoft Exchange 2003 email server. Avaya Modular Messaging will also support Exchange 2007 as a message store by the second quarter this year. For those customers choosing to use Microsoft Exchange 2007 Unified Messaging, Avaya Communication Manager can be configured for SIP interoperability. * Avaya Modular Messaging 3.1 Secure Outlook client -- To help meet security, compliance or corporate governance requirements, IT managers can restrict the ability of employees to download and store voice messages onto a laptop, PC or other data store while providing access these voice messages through the Outlook interface. The solution is available now.

    "Information workers regularly interact with multiple applications simultaneously and use multiple devices to support different applications and networks," said Zig Serafin, general manager, Unified Communications Group at Microsoft Corp. "Microsoft is pleased that our industry partner, Avaya, has developed Avaya Unified Communications Solutions for Microsoft which can significantly streamline this experience, providing greater flexibility for both the employee and the company."

    Learning Opportunities: Avaya Unified Communications Web Events

    Avaya is hosting a live Web forum on Unified Communications featuring guest speakers from Gartner, IBM and Microsoft this Thursday, February 22, 2007 from 12 noon - 1:15 pm Eastern. For more information and to register for the Avaya Web Forum, please visit: http://avaya.netlabs.net/email_templates/reg4events/ucnow/invite.html

    Beginning March 1, 2007, CIO magazine will begin airing a Webcast entitled, "Enabling the Infoworker: How thought leaders from Avaya and Microsoft Envision Unified Communications." The CIO magazine webcast will be available at http://www.cio.com/webcasts.

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

    Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com/.

    (1) Integrations are with Microsoft Exchange and Office Outlook versions

    2003 and 2007

    Avaya Inc.

    CONTACT: Deb Kline, Media Relations, +1-908-953-6179, [email protected],or Matt Booher, Investor Relations, +1-908-953-7500, [email protected], bothof Avaya Inc.

    Web site: http://www.avaya.com/http://www.cio.com/webcasts


    Avaya Expands DevConnect Select Product Program With New Technology Partners and Solutions | killexams.com real questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwire - Feb 6, 2013) -

  • Customers now can order an expanded portfolio of Avaya-compatible, third-party applications directly from Avaya and its channel partners.
  • Avaya, a global provider of business collaboration and communications solutions and services, today announced it has added new technology partners and their products and services to the DevConnect Select Product Program (SPP), an initiative that streamlines the way customers order Avaya-compatible applications. 

    Solutions from 13 new and existing SPP technology partners have been added to the program in recent months based on the strategic value they bring to Avaya's portfolio. Each is available for order directly from Avaya and its channel partners in the U.S. and Canada, with delivery, implementation, service and support provided by the SPP companies.

    Recently added SPP DevConnect Technology Partners and their solutions include:

  • CallCopy: A workforce optimization and management suite for Avaya Aura® and Avaya Proactive Contact that works across distributed contact center architectures and with disparate enterprise applications.
  • DuVoice: Hospitality applications for Avaya IP Office that include a property management system interface, automated wakeup calls, guest messaging and more. 
  • FCS: Billing solutions for the hospitality industry that work across multiple property management systems and provide voicemail and call accounting for limited service hotels. FCS also provides professional services for Avaya Hospitality Messaging Server 400.
  • Knoahsoft: Workforce optimization solutions for Avaya Aura and Avaya IP Office, including Call & Screen recording, Quality & Performance management, Coaching, eLearning, Speech Analytics, Post-call Survey and Workforce Management tools.
  • Movitas: Mobile hospitality applications for Avaya Aura and Avaya Communication Server 1000 that allow guests to connect their mobile device to a hotel phone system for calls, messages, information and promotions.
  • Mutare: Speech-to-text solutions for Avaya IP Office that convert voicemail into email messages, instant messages and SMS for faster response to critical calls.
  • NetIQ: Network management solutions for Avaya Communication Server 1000 and Avaya Aura that accelerate the deployment of unified communications networks, helping to maintain voice quality and enabling proactive infrastructure performance improvements.
  • OAISYS:  Voice compliance and quality monitoring solutions for Avaya Aura and Avaya IP Office that work across a wide range of deployment types and devices. 
  • ObjectTel: Software that manages IP phones and other endpoints on an Avaya Aura network for business continuity, simplified maintenance and firmware upgrades, and remediation across multiple Avaya systems.
  • Phybridge: Data switch innovation that delivers Ethernet and PoE over a single pair of wire enabling companies to use their existing TDM voice infrastructure to support Avaya IP telephony solutions.
  • Symmetrics: A reporting and analysis suite for Avaya Aura Contact Center and Call Management System that integrates real-time, historical and call-detail data with metrics from applications and systems across the contact center - delivering a complete view of the customer experience.
  • Additionally, new solutions from existing SPP technology partners have been added to the program:

  • Conveyant: An attendant console for fast and efficient PC-based call processing for Avaya Communication Server 1000.
  • RSI: A new scalable, cloud-based call accounting application for Avaya IP Office that is accessible anywhere, anytime.
  • Over 30 value-added solutions have been introduced by Avaya and its distributors through the SPP program since the program was introduced in May 2012. Each is tested for Avaya interoperability through Avaya DevConnect, a global program promoting innovative, third-party products that extend the value of a customer's investment in Avaya solutions.

    Select Product Program applications are featured online in the Avaya DevConnect Marketplace (www.devconnectmarketplace.com).

    Quotes: "We use Symmetrics nVISION Suite with our Avaya contact center as part of our goal to achieve the highest possible customer service ratings from our plan members. With Symmetrics and Avaya, we get a complete view of our members' experience in our contact center, from the start of a call in our interactive voice response (IVR) platform to its resolution by an agent."-- Mark Cowan, senior project manager, contact center and UC program management, Blue Cross Blue Shield of Kansas City

    "We are delighted to be able to order Phybridge products from Avaya distribution as it simplifies our ordering process and it combines the entire customer solution into one tight bundle for our clients. We have been successful using Phybridge to help us position the Avaya IP telephony portfolio as an easy to install and manage solution that leverages the customer's existing telephony infrastructure, and now the ordering process is just as easy. We can't wait to have it added to our contracts with an Avaya part number!"-- Jacequeline D'Ambrosi, vice president sales, DJJ Technologies

    "The rapid growth of the Avaya DevConnect Select Product Program reflects the significant value it delivers to our clients. We're making it easier than ever for them to purchase a portfolio of Avaya-compatible, third-party solutions -- each handpicked for its strategic value. Businesses have ready access to compelling applications that help them work more efficiently and effectively, grow their revenues and do more with their Avaya investment."-- Eric Rossman, vice president developer relations, Avaya

    Additional Resources

    Tags Avaya, Avaya Aura, Avaya IP Office, channel partners, communications solutions, DevConnect, hospitality industry, IP phones, resellers, third-party developers, unified communications, voice over IP

    About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.


    Company Announcement: Dimension Data wins Avaya Partner of the Year | killexams.com real questions and Pass4sure dumps

    Dimension Data, the $5.8 billion global ICT solutions and services provider, announced today that it has scooped two awards from Avaya, including Partner of the Year 2012. The accolades were presented to Dimension Data at Avaya’s annual PartnerConnect Conference held in Johannesburg last week. Dimension Data was awarded Avaya Partner of the Year 2012 for the Middle East, Africa and Turkey region, as well as Avaya Network Implementation of the Year 2012 for work carried out on the Wits University campus. “To win Avaya’s coveted Partner of the Year award for the third consecutive year is testimony to the investment Dimension Data ploughs into the Avaya relationship. This continued venture bodes well not only for the future of our relationship with Avaya, but more importantly, it augurs well for our clients who have invested in the partnership between Dimension Data and Avaya,” says Siva Pather, Dimension Data South Africa General Manager, Customer Interactive Solutions

    “We are extremely proud to have achieved these accolades from Avaya, which underscore the hard work and dedication shown by Dimension Data sales and support teams. We continue to guide and advise our clients who are interested in the seamless integration of video, voice and data communications as they aim to increase efficiency and enhance their competitive advantage,” says Michael Abendanon, Dimension Data South Africa General Manager, Network Integration and Converged Communications.

    Advertisement

    Avaya research shows that 62 percent of organisations in South Africa use video conferencing as a way to conduct meetings, while 40 percent of those companies surveyed have almost half of their workforce operating in a mobile environment.  “Avaya’s theme The Time is Now highlights the need for businesses to integrate video, voice and data communications into their customer interactions for increased efficiency and competitive advantage,” says Pather.

    “Dimension Data provides a wealth of expertise and the necessary tools to ensure the successful rollout, implementation and support for specific industries implementing new solutions such as video collaboration, voice and data communications infrastructure,” says Selvin Kristnen, Managing Director, Avaya South Africa. “For over a decade, Avaya has empowered its channel and customers to address specific business opportunities in the region as organisations look for better customer care solutions, move toward cloud adoption, and increase collaboration across regional and international offices,” he says. Avaya is recognised by Gartner, Frost & Sullivan, and T3i Group as the global market share leader in several industry categories, including unified communications, unified messaging, contact centres and SME telephony systems.

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    Avaya 3200-1 Exam (Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance) Detailed Information



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