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6202-1 - Avaya Aura(TM) Contact Center(R) Implementation - Dump Information

Vendor : Avaya
Exam Code : 6202-1
Exam Name : Avaya Aura(TM) Contact Center(R) Implementation
Questions and Answers : 65 Q & A
Updated On : November 16, 2018
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6202-1 Avaya Aura(TM) Contact Center(R) Implementation

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6202-1 exam Dumps Source : Avaya Aura(TM) Contact Center(R) Implementation

Test Code : 6202-1
Test Name : Avaya Aura(TM) Contact Center(R) Implementation
Vendor Name : Avaya
Q&A : 65 Real Questions

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Avaya Avaya Aura(TM) Contact Center(R)

Integrations additional Calabrio's reach within Avaya marketplace | killexams.com Real Questions and Pass4sure dumps

February 20, 2015 09:06 ET | source: Calabrio

MINNEAPOLIS, Feb. 20, 2015 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a number one provider of contact center team of workers optimization (WFO) and analytics software, has extra expanded into the Avaya marketplace through without delay integrating its utility with the Avaya IP workplace™ (PBX) platform and Avaya aura Contact core opt for (ACD).

"This latest integration is first rate information for the Avaya group and partners who resell Avaya device to midsized companies, which frequently struggle to provide multichannel consumer care with technologies built for greater enterprises," observed Calabrio President and Chief government Officer Tom Goodmanson.

"Avaya clients who use the IP workplace™ platform now can effortlessly and seamlessly access Calabrio's team of workers Optimization functions, together with name Recording & first-rate administration, group of workers administration (WFM) and Analytics (CAS), which offer instant opportunities for making improvements to contact center effectiveness through assessment and training," he brought.

Calabrio's direct integration with the Avaya air of mystery Contact core and IP office adds to an increasing checklist of accessible Calabrio ONE integrations, together with the Avaya air of secrecy name center Elite on the Communications supervisor platform and the Avaya charisma Contact core (ACCC) and Communications Server a thousand platform.

"We continue to be committed to the Avaya group and the idea of consumer option, both when it comes to hardware and utility applications," brought Goodmanson.

Calabrio is a gold member of the Avaya DevConnect software and has been part of the Avaya program when you consider that 2008. The Avaya DevConnect program permits agencies to confidently add superior-in-type capabilities to their community, velocity deployment of new functions and in the reduction of each network complexity and implementation fees.

About Calabrio, Inc.

Calabrio offers workforce optimization (WFO) and analytics solutions that elevate the consumer event and force strategic business growth. The company's built-in Calabrio ONE® utility suite--including name recording, first-rate administration, group of workers management and analytics options--empowers contact facilities of all sizes to optimize agent performance and liberate the information that offers authentic insight into the voice of the customer.

With more than 4,000 consumers worldwide, Calabrio solutions are constructed on an intuitive, internet-primarily based structure that positions and hastens the contact middle as an epicenter for customer perception. A pioneer in its industry for more than two decades, Calabrio has been named a "Visionary" for three consecutive years by way of Gartner in its Magic Quadrant for customer Engagement center personnel Optimization (2012-2014)*. The enterprise is also a member of the Cisco Developer network (CDN), and a gold member of the Avaya DevConnect application.

find news and assistance at http://www.calabrio.com

comply with @calabrio on Twitter.

Calabrio, Calabrio ONE and the Calabrio logo are registered emblems or trademarks of Calabrio, Inc. All different emblems outlined in this doc are the property of their respective owners.

*Gartner, Inc. "Magic Quadrant for consumer Engagement middle team of workers Optimization" by means of Jim Davies, November 12, 2014. Gartner does not advise any vendor, product or provider depicted in its analysis publications, and doesn't advise technology users to choose best those vendors with the maximum ratings. Gartner research publications encompass the opinions of Gartner's analysis corporation and will not be construed as statements of reality. Gartner disclaims all warranties, expressed or implied, with appreciate to this research, including any warranties of merchantability or fitness for a specific goal.

this text become at first disbursed on PRWeb. For the original edition together with any supplementary pictures or video, talk over with http://www.prweb.com/releases/2015/02/prweb12531511.htm

Haberman for Calabrio Tim Nelson +1 612-436-5543

Avaya Launches subsequent-technology Contact center options to enhance consumer provider Experiences | killexams.com Real Questions and Pass4sure dumps

supply: Avaya Inc.

Avaya Inc.

July 20, 2010 07:00 ET

New Avaya air of mystery™ Contact middle Drives true-Time Collaboration and Agent productivity; Can increase consumer satisfaction by using as much as 50 p.c

BASKING RIDGE, NJ--(Marketwire - July 20, 2010) - Avaya, a world chief in enterprise communications programs, application and capabilities, delivered its next-technology of contact core solutions to satisfy the real-time calls for of a unexpectedly evolving client carrier ambiance. the new options -- which include innovations in multimedia work project, body of workers optimization and outbound self-carrier -- can assist organizations more without difficulty manage consumer experiences in an always-on world. These developments drive improvements in consumer satisfaction, agent productivity, and price-discounts during contact core operations.

principal to the brand new choices is Avaya aura™ Contact center, a multimedia work assignment application for mid-size contact centers that connects valued clientele and their suggestions to the appropriate agent or skilled by means of any communications mode (i.e. voice, video, email, chat). It uses the Session Initiation Protocol (SIP)-based mostly collaborative session model of Avaya™ air of mystery -- the enterprise's company communications functions platform -- to raise the efficiency and great of consumer provider. Avaya charisma Contact core complements the massive enterprise solutions of Avaya air of mystery call middle Elite, and will serve as its multimedia extension.

Avaya air of mystery Contact middle's collaboration capabilities support a enterprise understand the total context of a consumer interaction -- together with the client's mode of communications, historical past and present needs. The solution additionally brings collaborative periods to customer provider, casting off the process of having purchasers repeat suggestions to a number of americans as they development through a name. by means of bringing the consumer, agent and expert right into a session to share information, a company can cut back customer frustrations, increase first-contact decision and increase experiences. through this method, Avaya air of secrecy Contact middle can enrich customer delight through as much as 50 percent.(1)

client experiences are crucial, yet most companies are not aware about the disconnect they have got with their own customers. A look at by Webtorials Editorial shows that 80 p.c of organizations believe they provide a pretty good or advanced customer event, while simplest 20 percent of consumers agree. moreover, eighty two percent of patrons say their experience with the contact center is important or very essential in their opinion about a company's photo.

"SIP and internet capabilities permit contact facilities to do what used to require particularly custom-made and costly laptop telephony integrations (CTI) to accomplish," stated Drew Kraus, analysis vice chairman, Gartner, Inc. "It makes multi-modal client carrier extensively available, as a substitute of constrained to just huge-budget contact facilities. With continued adoption of multi-modal contact centers, and an evolving social media space, SIP is a starting to be enviornment of activity for organizations."

Avaya aura Contact core also makes it possible for accelerated agent productivity, given that brokers not ought to juggle separate communications channels throughout distinct systems. A single computer agent application will also be used to tune and manipulate up to six sorts of transactions concurrently -- one voice and five non-voice (electronic mail, web chat, and so forth). It additionally lets corporations carry advanced work objects, such as online applications or claims, to agent desktops by means of an 'open accepted queue,' which used to require a separate workstream. moreover, right through incoming consumer rapid messages or chats, the answer identifies context-delicate key terms, which can be matched up with organized textual responses the agent can use to speed interactions. key phrases can even be used to create a listing of relevant available consultants, reducing the time spent looking for them.(2) 

New solutions deliver end-to-conclusion adventure administration All of present day introductions give a basis for end-to-end event administration, which uses open communications so corporations can orchestrate americans and assistance, study consumer information, bring full context to periods, and immerse agents and valued clientele into a collaborative session. other new options unveiled today include:

  • Avaya charisma™ personnel Optimization (WFO): Avaya introduces its first built-in present in body of workers optimization, enabling companies to make more recommended selections about customer service. WFO includes recording and first-class monitoring to capture and synchronize an agent's audio and reveal endeavor so supervisors can see the total scope of interactions. perception gained through excellent monitoring has been forecast to cut back agent practising time by using 30 percent.(3) 

    The answer also contains a personnel administration utility that collects tips and ancient tendencies from a contact middle, akin to call volumes for a given time, to investigate greatest staffing necessities. This reduces excess fees and speeds up return on investment. extra beneficial workforce scheduling can result in a 20 percent charge-discount.(four)

  • Avaya Proactive Outreach manager: Designed to let agencies attain out to consumers by way of self-carrier, Proactive Outreach supervisor locations all multimedia interactions on a single platform. This permits businesses to head past outbound calling to more quite simply use outbound notification campaigns incorporating a couple of modes of communications. hotels, as an example, can use it to ship room availability notices and promotions, whereas producers can extra easily provide true-time updates on shipments.

    Outbound self-provider can pressure new revenues and savings, with one consumer reporting a 10 % increase in funds, and $50,000 in annual mark downs from automated appointment reminders. This answer additionally gives you the means to control each outbound and inbound self-service the use of a web browser purchasable device, simplifying management and decreasing the expenses of outbound self-provider, considering the fact that the equal programs can now be used for each functions.

  • other introductions include Avaya charisma™ name middle Elite 6.0, the new edition of Avaya's call routing application for huge businesses, which now presents more advantageous capacity and contains the adaptive, predictive routing capabilities of company suggest as an entitlement. The enterprise additionally gives you Avaya IQ 5.1, the company's effective reporting and analytics answer, which gains enhanced capacity (900 simultaneous users), availability, and graphical views.

    "As subsequent-generation communications takes cling, agencies respect that customer expectations continue to stream in a single route -- up," stated Anthony Bartolo, established manager, Contact center solutions, Avaya. "Avaya charisma Contact center and our new individuals-centric collaboration options provide the tools to more quite simply manipulate experiences, each for customers and the agents who serve them."

    Avaya is the 2009 chief within the worldwide contact center market (measured by contact core agent conclusion user earnings),(5) and 88 p.c of Bloomberg Businessweek's 2010 consumer provider Champs use Avaya contact middle options.(6)

    ATGStores to carry real-Time client carrier degrees with Avaya charisma Contact middle A company preparing to reap the benefits of Avaya air of mystery Contact core is Washington-primarily based ATGStores, a premier browsing vacation spot for industry specialists and homeowners wanting to construct, redesign, and enhance their buildings and businesses. The online retailer elements over three million items from more than 1,800 identify brand producers -- including lighting, plumbing, furniture, hardware, home equipment, and greater. 

    With 96 percent of its business performed just about, ATGStores counts on their contact middle for driving consumer interactions and precise-time client service. The enterprise expects Avaya's newest offering to enhance multimedia customer communications, helping to improve agent productivity and consumer experiences.

    "Our aim is to bring 'one-touch resolution' the place a client's query or difficulty is solved right then and there," pointed out Brad Halbach, vice chairman, ATGStores. "To try this, our agents ought to rapidly understand client wants, collect pertinent assistance, and seamlessly bring in experts. We require the ideal tools for multi-tasking across all kinds of interactions, and Avaya charisma Contact middle is the answer we've got been watching for. i'm anticipating the software's ability to create collaborative periods, with key statistics intact."

    in accordance with Halbach, Avaya charisma Contact core is a superb healthy for an online enterprise like ATGStores, which has seen web chat interactions more than double due to the fact coming into use. He expects brokers to benefit from managing net chat and other client interactions by means of the solution's single streamlined portal, as a substitute of using multiple interaction home windows. for instance, a mobilephone order for a chandelier, an internet chat on a faucet question, and an e mail inquiry about a brand new crib will also be greater simply tracked and dealt with by brokers.

    ATGStores is owned via Allied alternate community, which owns and operates a long household of greater than 500 online retailers, together with lights Universe, Fixture Universe and outdoor dwelling Showroom. For greater suggestions, seek advice from their internet site at www.ATGStores.com.

    For additional info, together with an in depth backgrounder on the new Avaya contact core items and a white paper, please discuss with the Avaya press room online at: http://www.avaya.com/gcm/master-usa/en-us/company/pressroom/index.htm

    be a part of AVAYA FOR THE LAUNCH: Avaya will host a sequence of global one-hour webcasts on brand new announcement for valued clientele, companions and other fascinated parties. To register for the webcast linked to your place, please click on on one in all right here hyperlinks:

  • For the U.S., starting at 1:00 pm EDT these days, click on right here.
  • For Canada, Mexico, the Caribbean, Latin america and South america, starting at 2:30 pm EDT these days, click on here.
  • For Asia-Pacific, starting at 11:30 pm EDT today, click here.
  • For Europe, core East and Africa, starting at 5:00 am EDT, Wednesday, July 21, click right here.
  • About Avaya Avaya is a global leader in enterprise communications methods. The business provides unified communications, contact centers, records options and linked services directly and through its channel partners to leading groups and companies around the world. enterprises of all sizes depend upon Avaya for state-of-the-art communications that enhance efficiency, collaboration, consumer carrier and competitiveness. For greater assistance, please talk over with www.avaya.com.

    (1) according to customer case examine(2) feature functionality based on configuration(three) supply: IT Navigator, Avaya accomplice and consumer(four) source: IT Navigator, Avaya companion and client(5) Gartner document: Contact center Market Share, global Totals, 2009, Drew Kraus, March, 2010(6) based on Avaya tabulation of Bloomberg Businessweek 2010 client service Champs list.


    Avaya Unveils Oceana(TM): the Digital Communications adventure solution for client Engagement | killexams.com Real Questions and Pass4sure dumps

    ORLANDO, FL--(Marketwired - June 06, 2016) - international Avaya users community (IAUG) interact- With just about 90 percent of enterprises engaged in digital transformation efforts and making customer adventure the correct precedence, few have in reality mapped their valued clientele' adventure as a method of informing their concepts.1 The burden of doing so is commonly complex by way of the hole between projected business wants and the genuine follow of wrangling new and existing applied sciences to guide them.

    before. nowadays, Avaya introduced the end of the technological tyranny that prevents companies from simply designing journeys that align client needs with company techniques. Avaya Oceana, a truly multi-contact customer engagement solution within the sea of vendor presents, offers agencies the freedom and flexibility to create, innovate, optimize and future-proof client event-driven experiences that generate client loyalty, retention, share of pockets, and repeat company. Fueling the precise-time determination capabilities and customer adventure insight is Avaya Oceanalytics™, a modular and versatile analytics and reporting platform. And the cumulative view of shoppers throughout all contact aspects is dropped at brokers, supervisors and specialists by means of Avaya Oceana™ Workspaces.

    built on Avaya Breeze, Avaya Oceana is an extensible, application-based mostly solution with primary drag and drop visual workflow capabilities to create and manipulate multi-touch client journeys while Avaya Oceanalytics grants a single, finished view of customers throughout all sources, including Avaya and non-Avaya techniques, and ease so as to add some other records sources as needed.

    click to Tweet: .@Avaya Unveils Oceana and Oceanalytics #AvayaENGAGE2016 #ExperienceIsEverything http://bit.ly/1r9hQC5

    Avaya Oceana creates a sea of change by way of:

  • presenting a versatile, media agnostic answer that helps distinctive customer contraptions -- including mobile, cell/drugs (iOS, Android), desktop (home windows and Mac) -- and Kiosks, and seamlessly connects across channels to deliver a constant journey for both the consumer and enterprise
  • holding prosperous context from all client contact elements and the use of these "bread crumbs" to enhance and personalize the customer's adventure at every factor in their interplay
  • using attribute-based mostly matching to control client interactions, and defining company suggestions by way of priority, section, and behavior to pair customers to the correct agents and substances
  • Enabling a powerful visualization of the client experience in context across all touch aspects, as opposed to dissimilar computers, and studies from disparate programs and applications -- all by way of Avaya Oceana Workspaces and Avaya Oceanalytics
  • Breaking the silos from average analytic equipment with the flexible collection, processing and analysis of information throughout all precise-time and ancient techniques to give wealthy, visualization of information, and guide to feed into any present modern visualization equipment such as MicroStrategy Oracle, SAP and Tableleau -- all by way of Avaya Oceanalytics
  • providing a redefined agent and supervisor desktop to streamline the user adventure that corporations can effectively create, customize and integrate to key purposes applicable for each agent or work agencies -- all by means of Avaya Oceana Workspaces and common Avaya customer software construction equipment (SDK)
  • The preliminary part of Avaya Oceanalytics providing Collector Snap-ins for Avaya Elite, event Portal and Avaya air of mystery Contact core and Proactive Contact can be accessible in Q3 2016 globally and Avaya Oceana can be obtainable in Early this autumn CY2016 globally. For extra information, seek advice from: http://www.avaya.com/united states of america/solution/avaya-oceana-solution/

    "For too long, technology has dictated what the enterprise can do to serve their clients with increasing complexity and boundaries between techniques. Avaya is doing away with lots of those ordinary restrictions. in its place, corporations can first outline the use circumstances that fit their concepts and goals, then create them the usage of Avaya's basic yet powerful solution."--Gary E. Barnett, SVP and GM, Avaya Engagement solutions

    "Avaya's unveiling of Oceana comes at a time when further and further organizations seem to be to client journey as the 'proper north' of their digital transformation strategy. Avaya Oceana presents the means to companies to raise the customer adventure by using knowing, responding to and orchestrating appropriate journeys."--Mary Wardley, VP CRM applications, IDC

    extra components

    read accompanying announcement: Avaya Continues to Revolutionize the Communications event for next era Digital business

    Attend the Aberdeen webinar: "3 building Blocks for an Omnichannel Contact middle"

    About AvayaAvaya is a leading company of solutions that allow client and crew engagement across distinct channels and contraptions for greater client experience, elevated productivity and better fiscal performance. Its world-class contact core and unified communications technologies and features can be found in a wide variety of flexible on-premises and cloud deployment alternate options that seamlessly integrate with non-Avaya purposes. The Avaya Engagement ambiance allows for third events to create and customize company purposes for competitive talents. The Avaya textile-based mostly networking solutions help simplify and speed up the deployment of company important applications and services. For greater counsel please discuss with www.avaya.com.

    certain statements contained in this press liberate can be forward-looking statements. These statements could be recognized via ahead-searching terminology akin to "anticipate," "believe," "proceed," "might," "estimate," "expect," "intend," "might also," "may," "plan," "capabilities," "predict," "should still" or "will" or different an identical terminology. we've based these ahead-searching statements on our latest expectations, assumptions, estimates and projections. whereas we accept as true with these are inexpensive, such forward searching statements involve prevalent and unknown dangers and uncertainties, a lot of that are beyond our control. These and different essential factors could cause our specific outcomes to vary materially from any future consequences expressed or implied by way of these ahead-looking statements. For an inventory and outline of such hazards and uncertainties, please seek advice from Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or responsibility to update or revise any ahead-searching statements.

    All emblems recognized by ®, TM, or SM are registered marks, emblems, and service marks, respectively, of Avaya Inc. All different emblems are the property of their respective house owners

    observe Avaya on Twitter, fb, YouTube, Flickr, and the Avaya connected blog

    1 Altimeter group - http://www.altimetergroup.com/2016/02/the-desirable-digital-transformation-priorities-for-2016-half-1/


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    Calabrio Expands ACD Integrations with Avaya Aura Contact Center | killexams.com real questions and Pass4sure dumps

    May 28, 2014 09:02 ET | Source: Calabrio, Inc.

    MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.

    Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.

    "We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."

    Calabrio's direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.

    Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact center with a modern, reliable and flexible software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.

    Calabrio is a gold member of the Avaya DevConnect program; part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

    A complete list of product announcements, industry accolades and other company news is available in Calabrio's Media Center.

    For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.

    About Calabrio, Inc.

    Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com.

    Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

    Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

    *Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543

    Riverbed SteelCentral UCExpert is Now Rated “Avaya Compliant” | killexams.com real questions and Pass4sure dumps

    SAN FRANCISCO--(BUSINESS WIRE)--Riverbed Technology (NASDAQ:RVBD), the leader in application performance infrastructure, today announced that its SteelCentral™ UCExpert 5.0 is compliant with key unified communication solutions from Avaya. UCExpert 5.0 helps ensure the performance of business-critical VoIP communications and identifies problems before users notice, reducing downtime through proactive management of a company’s UC environment. It is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.3 and Avaya Aura Application Enablement Services 6.3.

    Tweet this: Riverbed SteelCentral UCExpert 5.0 is compliant-tested by Avaya for unified communication solutions: http://rvbd.ly/1GiiW3E

    Using automated testing with actual phones, configuration management, and remote troubleshooting, Riverbed supports the entire UC lifecycle for Avaya deployments without requiring end-user involvement.

    “Organizations are consuming a lot of resources to deploy enterprise unified communications platforms and successful deployment is measured against the quality of the end user experience. UCExpert 5.0 helps to ensure successful deployments and to alleviate any unforeseen performance issues, which can reduce productivity and ROI by providing the information necessary to understand the scope and root cause,” said Nik Koutsoukos, senior director product marketing, SteelCentral. “SteelCentral UCExpert 5.0 enables organizations to reduce costs, improve productivity, and proactively manage the complete lifecycle – deployment, change, and ongoing management – of their unified communications environment.”

    “By completing compliance testing, Riverbed gives Avaya customers access to the latest innovations that can help them maintain optimal performance for their business-critical VoIP communications tools,” said Eric Rossman, vice president, Developer Relations, Avaya. “Technology Partners like Riverbed help customers easily and cost-effectively incorporate new technology into their business, and uncover new possibilities for getting more out of their communications infrastructure.”

    Riverbed is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Technology Partner, Riverbed is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

    Companies can view demonstrations of SteelCentral UCExpert at booth #1929 at Enterprise Connect 2015, March 16-18.

    Riverbed SteelCentral and the Riverbed Application Performance PlatformTM

    UCExpert is part of the Riverbed SteelCentral product family. SteelCentral is a performance management and control suite that combines user experience, application, and network performance management to provide the visibility needed to diagnose and cure issues before end users notice a problem, call the help desk, or jump to another web site out of frustration. Riverbed SteelCentral is part of the Riverbed Application Performance Platform™, a complete platform that gives CIOs the visibility to deliver, control, and optimize all IT resources across the hybrid enterprise.

    Additional Resources

    Connect with Riverbed

    About Riverbed

    Riverbed, at more than $1 billion in annual revenue, is the leader in Application Performance Infrastructure, delivering the most complete platform for the hybrid enterprise to ensure applications perform as expected, data is always available when needed, and performance issues can be proactively detected and resolved before impacting business performance. Riverbed enables hybrid enterprises to transform application performance into a competitive advantage by maximizing employee productivity and leveraging IT to create new forms of operational agility. Riverbed’s 25,000+ customers include 97% of both the Fortune 100 and the Forbes Global 100. Learn more at www.riverbed.com.

    Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology, Inc. All other trademarks used herein belong to their respective owners.

    About Avaya

    Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.


    Avaya Marks a Decade as a Leader in the Gartner Magic Quadrant for Corporate Telephony | killexams.com real questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Nov 4, 2015) -

  • One of the Vendors With the Longest Standing Position in the Leaders Quadrant
  • Avaya, a global leader in business communications systems, software and services, today announced it has reached one full decade as a Leader in Gartner Magic Quadrant for Corporate Telephony with the most recent report.

    The 2015 Gartner Magic Quadrant for Corporate Telephony report notes that the "market is evolving from a focus on innovation in proprietary hardware to use of commodity hardware and standards-based software. While most telephony solutions shipping today are Internet Protocol (IP)-enabled or IP-PBX solutions, the associated endpoints are a mix of time division multiplexing (TDM) and IP."

    Avaya has fully embraced these trends by offering telephony as both a fully virtualized solution for customer-preferred servers and in an appliance model on commodity servers optimized for Avaya. In terms of end points, Avaya uniquely offers TDM and IP enabled end-points for H.323 and SIP as well as a comprehensive client for Windows, Android and iOS devices.

    When it comes to purchasing new or upgrading systems, Gartner recommends that "decision criteria for corporate telephony platforms should focus on high-availability, scalable solutions, which support Session Initiation Protocol (SIP), desktop and softphone functionality, and the ability to integrate with enterprise IT applications while delivering toll-grade voice quality."

    Avaya's standards-based (SIP) telephony software delivers high quality voice capabilities that can be seamlessly extended to and accessed from desktop phones, softphones and mobile devices. Avaya Aura® Communication Manager, the company's flagship telephony and unified communications technology for enterprises, supports some of the world's largest contact centers, global businesses, and highly critical emergency communications operations.

    With the acquisition of Esna earlier this year, Avaya now enables workers to access communications from inside browser-based applications such as Salesforce, Google for Work, Microsoft 365 and others, eliminating the need for them to move in and out of different applications and thus streamlining work streams and display screens. Avaya Engagement Development Platform enables developers to use a simple tool to tightly integrate communications into business processes and contextual data to further streamline workflows and increase productivity.

    Quotes "The expectation of simplicity, quality and speed of implementation for telephony is higher than any other technology. It's been a driving factor in everything we do even as business communications technologies grew into multimedia applications over any device. We continue to set new benchmarks in developing and delivering the communications experience that engages the world's businesses."Gary E. Barnett, SVP and GM, Avaya Engagement Solutions

    Additional Resources

    October 7, 2015 Gartner Magic Quadrant for Corporate Telephony http://www.gartner.com/reprints/avaya-v11?id=1-2PDB59H&ct=151008&st=sb

    Tags: Avaya, business communications, unified communications, telephony, Gartner, Magic Quadrant, leader, contact center

    NOTE: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    About Avaya Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

    Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

    All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.



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    Avaya 6202-1 Exam (Avaya Aura(TM) Contact Center(R) Implementation) Detailed Information



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