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640-461 - Introducing Cisco Voice and Unified Communications Administration v8.0 - Dump Information

Vendor : Cisco
Exam Code : 640-461
Exam Name : Introducing Cisco Voice and Unified Communications Administration v8.0
Questions and Answers : 300 Q & A
Updated On : November 12, 2018
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640-461 Questions and Answers

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640-461 Introducing Cisco Voice and Unified Communications Administration v8.0

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640-461 exam Dumps Source : Introducing Cisco Voice and Unified Communications Administration v8.0

Test Code : 640-461
Test Name : Introducing Cisco Voice and Unified Communications Administration v8.0
Vendor Name : Cisco
Q&A : 300 Real Questions

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Cisco Introducing Cisco Voice and

Introducing Cisco Webex edge | killexams.com Real Questions and Pass4sure dumps

Welcome to your competitive aspect. announced these days, Cisco Webex aspect is a group of services that allows you to know rate reductions on PSTN and bandwidth fees while providing stronger meeting experiences with improved audio, video, and content material satisfactory.

Why will we want Cisco Webex facet? the style we work is altering. Most of us are spending more time in meetings – so plenty time that fifty% of commercial enterprise voice site visitors ends up on a convention bridge (Forrester research). We’re becoming more related, frequently now on mobile devices. as a result, PSTN and information superhighway bandwidth costs have become a huge drain.

  • Two-thirds of people nonetheless use the PSTN to dial into meetings (Wainhouse research).
  • In our own research, three out of 5 clients nonetheless consider that cloud video doesn’t deliver reliable capabilities.
  • excessive PSTN use and the lack of confidence in cloud video are brilliant, specially as the business has been challenging at work remodeling VoIP and video efficiency. but most cloud options aren’t designed for real-time communications, which makes it very complicated to deliver on the promise of VoIP and video.

    Webex is different. it is the handiest service constructed and optimized for true-time media. It has a worldwide spine engineered for high-quality conferences ensuring sophisticated first-class, reliability, and security it's not possible to obtain on other public cloud-based features.

    we are re-architecting the edge so so you might maximize the vigor of the Webex backbone without delay in your personal statistics core. And it doesn’t require clients to do the rest in a different way.

    Webex aspect contains three functions:

    every provider offers its own advantages. set up them separately or set up them together to maximize the effects.

    Cisco Webex Edge

    Cisco Webex side Audio decreased PSTN costs and wideband audio without a exchange in user behavior

    Webex facet Audio offers even more advantageous alternative around the way you manage meeting audio – even to combine and fit methods as required. until now, VoIP become limited to meeting attendees who related the usage of a desktop or their business had deployed Webex Cloud linked Audio.

    Most clients still need to be part of assembly audio from a desk telephone, home cellphone, or cell gadget. Webex facet Audio lets you decouple the PSTN from Cisco Webex through intelligently changing the name routing to an easy-to-installation on-internet path. This capacity that you could leverage latest Cisco UC investments to lower charges and improve quality – a real “stronger collectively” story.

    Webex facet Audio doesn’t require dealing with SIP trunks and all the linked hidden prices and complexity. With it, any business of any dimension that uses Cisco Unified Communications manager can intelligently and immediately route audio calls over VoIP or make the most of existing PSTN services. You permit Webex part Audio through a simple computerized-provisioning procedure and setup with Unified Communications manager and Cisco freeway. in contrast to other options, you don’t should spend on part traversal licenses or third-birthday party session border controllers. They hook up with the Webex Cloud through Cisco throughway devoid of extra licenses.

    With Webex area Audio, any meeting participant instantly joins a meeting through an instantaneous VoIP route to the Webex Cloud. It’s fully clear to the user. And it’s the identical whether or not they’re on a computer or a Cisco-registered mobilephone. This gives wonderful can charge rate reductions since it eliminates PSTN costs created by using employees. on the equal time, clients get all the merits of Webex’s extremely good wideband codecs.

    Webex part Audio can also decrease PSTN charges for contributors the usage of callback from any phone – together with mobile and home telephones. When an on-prem person requests callback to be part of a gathering, Unified Communications supervisor immediately routes the name to the desk mobile. benefit additional cost reductions by means of routing callback for specific international locations by the use of your on-net Expressways and out your own PSTN gateways.

    closing however not least, Webex side Audio offers most desirable flexibility in picking out the on-internet direction in locations the place that you may retailer on PSTN. on the equal time, you can off-internet minutes in locations where you don’t have an on-prem Unified Communications supervisor deployment.

    In abstract, for any Unified Communications manager-registered device, Webex side Audio creates an end-to-conclusion VoIP direction whether clients are dialing in or asking for name-returned from Webex. For all other clients, use your business’s own PSTN functions. we have democratized audio discounts while enhancing the call high-quality on Unified Communications supervisor-registered gadgets.

    Webex facet connectEnd-to-conclusion Webex backbone experience

    Webex side connect brings the vigor of Webex at once to your records center. It’s a dedicated, managed, QoS-enabled IP hyperlink out of your premises without delay to the Cisco Webex spine by way of the Equinix cloud change.

    This dedicated peering connection insulates your meetings from the variety of the internet. That translates to less congestion, packet loss, jitter, and prolong. because you’re now not uncovered to the general public internet, you’re improved included from competencies threats and attacks.

    Conducting your everyday core enterprise over the information superhighway doesn't interfere with meetings and vice-versa. by way of combining Webex part Audio and Webex edge join, that you would be able to get a constant, reputable, cost effective, and at ease assembly event for all.

    Webex side Video Mesh On-premises video high-quality and bandwidth savings

    Cisco brought Video Mesh final year as Hybrid Media service and we’re together with it inside the Webex area service. Video Mesh is already very well-known since it allows on-premises video great with cloud’s simplicity and scale. The application offers native media processing for opt for Cisco Webex on-premises meetings attendees. It lowers latency and saves on internet bandwidth because media now not needs to traverse to the cloud and returned for call processing. As an extension of your on-prem Cisco Webex carrier, it’s synchronized for automatic application updates. And if on-premises resources are full or unavailable, the provider immediately cascades to the cloud so everyone can join the meeting.

    Video Mesh optimizes how individuals hook up with meetings and to every different, which supports better video best, lower latency, and bandwidth mark downs. which you could optimize it when used with Webex side join together with your audio and video mixed and managed by means of the Webex backbone.

    subsequent steps

    It’s simple to are attempting out Webex edge. It’s protected inside your Cisco Collaboration Flex Plan assembly subscription. All you need to do is provision for the peering contract month-to-month costs. It’s a small investment to have the means to re-think about your assembly experiences, reduce latency, and shop gigantic expenses on PSTN and bandwidth expenses.

    discover extra about Cisco Webex edge.


    Cisco Redesigns Voice and security Certifications to Align With Evolving Job Roles and company necessities | killexams.com Real Questions and Pass4sure dumps

    SAN JOSE, CA--(Marketwire - 10/19/10) - Cisco (NASDAQ:CSCO - information) these days announced an enormous revision to its customary Voice certifications and expert-stage protection certification to align with evolving job roles, applied sciences and company necessities.In ultra-modern increasingly without boundary lines enterprise environments, productivity and a sustainable aggressive potential are incredibly elegant on useful collaborative procedures and equipment. groups are worrying the capability to enable individuals to engage each time, any place and on any device, opening up limitless opportunities and challenges for corporations to create new enterprise models, give a boost to client relationships, speed up choices and boost innovation.Collaborative experiences that harness wonderful voice and unified communications applications in a particularly relaxed environment may be fundamental facets of this new enterprise paradigm. Cisco® certifications that validate functional skills and knowledge for aiding these evolving company environments carry price to each people and their employers.Certification Updates consist of:Voice Certifications

  • The skilled-level Cisco CCNP® Voice certification, previously CCVP, validates the advanced talents and abilities required to integrate voice and Cisco Unified Communications solutions into underlying network architectures, in addition to validating a robust set of abilities for imposing, operating, configuring and troubleshooting a converged internet Protocol community.
  • the brand new CCNP Voice is an entire remodel of the existing CCVP certification to align with Cisco's Collaboration 8.0 solutions. CCNP Voice strikes beyond voice infrastructure and now comprises abilities regarding integrating and troubleshooting voicemail and messaging applications akin to Cisco team spirit Connection and Cisco Unified Presence.
  • CCNP Voice comprises the brand new Integrating Cisco Unified Communications purposes (CAPPS) 8.0 route and corresponding 642-467 CAPPS exam. additionally, big updates were made to the four closing lessons and connected tests.
  • Cisco CCNA® Voice certification includes the new Introducing Cisco Voice and Unified Communications Administration (ICOMM) 8.0 route and corresponding 640-461 ICOMM examination. CCNA Voice validates affiliate-degree potential and skills required to administer a voice community.
  • safety Certification

  • The CCNP security software, an enhancement of the present Cisco CCSP® software, offers the useful talents vital to enforce cybersecurity performance, retain essential security carrier stages, control primary security protocols and applied sciences, and meet evolving industry and executive competencies compliance mandates.
  • The application contains a brand new four-examination curriculum aligned to the particular job position and tasks of the community protection engineer who's tasked with trying out, deploying, configuring and troubleshooting the core applied sciences and contraptions that make up community security. applied sciences coated include the business-leading Cisco IOS® safety elements built into Cisco routers and switches, zone-primarily based firewalls, high-availability virtual inner most networks, and intrusion detection and prevention techniques.
  • The velocity at which community safety is evolving requires superior specialization and superior expertise. in keeping with a fresh Cisco survey of the CCIE® group, safety and possibility administration will be the networking expertise in top-rated demand by organizations over the subsequent three to 5 years.
  • helping costs:

  • Jeanne Beliveau-Dunn, vice chairman and widespread manager, learning@Cisco, talked about: "because the job roles of community specialists proceed to evolve with altering business necessities, it's crucial that we normally replace and refine our tutorial offerings to ensure Cisco licensed people have probably the most finished understanding of the newest applied sciences. Updates to our industry-leading security and voice certifications ensure we are providing the technical skills and depth of capabilities required for experts to face out in present day job market and permit a aggressive talents for his or her employers."
  • Mark Pugh, HP enterprise features contractor, Harris IT services, observed: "The CCNP safety can provide imperative 'job ready' functional expertise to put into effect efficiency-based mostly secure community environments. The certification presents practical practicing and potential as tangible proof you have got what is required of experienced, expert-degree network protection engineers in latest worrying protection ambiance."
  • Johnmar Mulder-Wolswijk, a CCNA teacher, voice and community engineer within the Netherlands, talked about: "this is a very wonderful improve to Cisco's certification offerings, presenting voice and unified communications specialists with the knoweldge and talents required to configure, operate and troubleshoot voice and unified communications deployments. Cisco's development focus enables it to remain the premier collaboration expertise corporation available in the market, offering the broadest portfolio of smartly-built-in options as an end-to-end Cisco suite."
  • Availability:

  • CCNP Voice and CCNA Voice assessments and classes are available now.
  • CCNP safety courses can be globally accessible Nov. 1, 2010, through Cisco learning companions.
  • CCNP security assessments can be attainable Nov. 26, 2010, at Pearson checking out facilities worldwide.
  • helping supplies:

    Social Media destinations:

    Technorati Tags: skill construction, Cisco certified, community, Certifications, IT Certifications, Cisco, Cisco researching community, Collaboration, training, CCNA, CCNP, CCSP, CCVP, security, Voice, Unified Communications, studying@CiscoRSS Feed for Cisco: http://newsroom.cisco.com/About Cisco techniques Cisco (NASDAQ:CSCO - information), the worldwide chief in networking that transforms how individuals join, speak and collaborate, this 12 months celebrates 25 years of technology innovation, operational excellence and corporate social responsibility. assistance about Cisco may also be found at http://www.cisco.com. For ongoing information, please go to http://newsroom.cisco.com.Cisco, the Cisco emblem, Cisco programs, CCIE, CCNA, CCNP, CCSP, CCVP, and Cisco learning community are registered logos or emblems of Cisco techniques, Inc. and/or its affiliates in the u.s. and certain different nations. a list of Cisco's logos can also be found at www.cisco.com/go/emblems. ITIL is a registered trademark, and a registered neighborhood trademark, of the workplace of executive Commerce, and is registered within the U.S. Patent and Trademark office. All other logos outlined during this doc are the property of their respective house owners. using the note accomplice doesn't imply a partnership relationship between Cisco and some other business. This document is Cisco Public information.


    Cisco Spark Assistant bringing voice commands to assembly hardware | killexams.com Real Questions and Pass4sure dumps

    anyone who has used contemporary assembly application is aware of it’s nevertheless fraught with challenges making an attempt to get each person into the meeting, futzing with the hardware or application and smoothly integrating exterior documents like PowerPoint shows. Cisco is making an attempt to improve and simplify the meeting event with voice instructions, and nowadays it introduced Cisco Spark Assistant, a voice managed interface for Cisco Spark assembly hardware.

    The artificial intelligence underlying the voice attention expertise is courtesy of MindMeld, a conversational AI enterprise that Cisco purchased in can also for $a hundred twenty five million. The idea is to cut back the effort required to control the meeting hardware through introducing a limited set of assembly-connected voice commands, says Timothy Tuttle, CTO of the Cognitive Collaboration neighborhood, and former CEO and founder of MindMeld.

    He says they aren't trying to change commonplace consumer voice assistants like the Amazon Echo or Google home. in its place, they desired to preserve a gentle focus on the assembly room and the kinds of instructions that make feel in that environment.

    “Cisco obtained MindMeld in may also of this yr. we've taken and applied [our technology] to Spark Assistant. The preliminary center of attention is to make use of voice commands to streamline the issues people do day-after-day in conferences involving becoming a member of and controlling equipment functions,” Tuttle defined.

    That could be actions like coming into your deepest assembly room, inviting americans to your meeting, becoming a member of conferences or adjusting the volume. To get the gadget to hear, you utilize the set off phrase, “whats up Spark,” after which the given command akin to “hey Spark, flip up the extent.” The crew desired to create a trigger command that you just couldn’t use accidentally.

    Tuttle says that tuning MindMeld’s know-how to work with Cisco hardware has been difficult, however by using limiting the command set and taking capabilities of the high-quality of the hardware setups, reminiscent of varied microphones, has made it less complicated to opt for up voices in a room and put in force the voice focus algorithms.

    Over time, they hope so as to add other functionality to name up documents or analytics from quite a lot of business repositories using voice instructions. other future aspects could include a full computerized meeting transcript (a characteristic which rival Zoom introduced past this year).

    The product is being introduced this week, but won’t be attainable until a while early next yr with additional instructions being layered on over time.


    640-461 Introducing Cisco Voice and Unified Communications Administration v8.0

    Study Guide Prepared by Killexams.com Cisco Dumps Experts


    Killexams.com 640-461 Dumps and Real Questions

    100% Real Questions - Exam Pass Guarantee with High Marks - Just Memorize the Answers



    640-461 exam Dumps Source : Introducing Cisco Voice and Unified Communications Administration v8.0

    Test Code : 640-461
    Test Name : Introducing Cisco Voice and Unified Communications Administration v8.0
    Vendor Name : Cisco
    Q&A : 300 Real Questions

    640-461 actual test questions and solutions!
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    Introducing Cisco Voice and Unified Communications Administration v8.0

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    Cisco Redesigns Voice and Security Certifications to Align With Evolving Job Roles and Business Requirements | killexams.com real questions and Pass4sure dumps

    SAN JOSE, CA--(Marketwire - 10/19/10) - Cisco (NASDAQ:CSCO - News) today announced a major revision to its popular Voice certifications and professional-level Security certification to align with evolving job roles, technologies and business requirements.In today's increasingly borderless business environments, productivity and a sustainable competitive advantage are highly dependent on effective collaborative processes and tools. Companies are demanding the ability to allow people to interact anytime, anywhere and on any device, opening up limitless opportunities and challenges for companies to create new business models, strengthen customer relationships, accelerate decisions and increase innovation.Collaborative experiences that harness high-quality voice and unified communications applications in a highly secure environment will be essential elements of this new business paradigm. Cisco® certifications that validate practical knowledge and skills for supporting these evolving business environments deliver value to both individuals and their employers.Certification Updates Include:Voice Certifications

  • The professional-level Cisco CCNP® Voice certification, formerly CCVP, validates the advanced knowledge and skills required to integrate voice and Cisco Unified Communications solutions into underlying network architectures, as well as validating a robust set of skills for implementing, operating, configuring and troubleshooting a converged Internet Protocol network.
  • The new CCNP Voice is a complete redesign of the current CCVP certification to align with Cisco's Collaboration 8.0 solutions. CCNP Voice moves beyond voice infrastructure and now includes skills related to integrating and troubleshooting voicemail and messaging applications such as Cisco Unity Connection and Cisco Unified Presence.
  • CCNP Voice includes the new Integrating Cisco Unified Communications Applications (CAPPS) 8.0 course and corresponding 642-467 CAPPS exam. In addition, significant updates have been made to the four remaining courses and related exams.
  • Cisco CCNA® Voice certification includes the new Introducing Cisco Voice and Unified Communications Administration (ICOMM) 8.0 course and corresponding 640-461 ICOMM exam. CCNA Voice validates associate-level knowledge and skills required to administer a voice network.
  • Security Certification

  • The CCNP Security program, an enhancement of the existing Cisco CCSP® program, delivers the practical skills needed to enforce cybersecurity performance, maintain critical security service levels, manage essential security protocols and technologies, and meet evolving industry and government skills compliance mandates.
  • The program consists of a new four-exam curriculum aligned to the specific job role and responsibilities of the network security engineer who is tasked with testing, deploying, configuring and troubleshooting the core technologies and devices that make up network security. Technologies covered include the industry-leading Cisco IOS® security features built into Cisco routers and switches, zone-based firewalls, high-availability virtual private networks, and intrusion detection and prevention systems.
  • The speed at which network security is evolving requires greater specialization and advanced skills. According to a recent Cisco survey of the CCIE® community, security and risk management will be the networking skills in greatest demand by businesses over the next three to five years.
  • Supporting Quotes:

  • Jeanne Beliveau-Dunn, vice president and general manager, Learning@Cisco, said: "As the job roles of network professionals continue to evolve with changing business requirements, it is critical that we continuously update and refine our educational offerings to ensure Cisco certified individuals have the most comprehensive understanding of the latest technologies. Updates to our industry-leading security and voice certifications ensure we are providing the technical skills and depth of knowledge required for professionals to stand out in today's job market and enable a competitive advantage for their employers."
  • Mark Pugh, HP enterprise services contractor, Harris IT Services, said: "The CCNP Security delivers relevant 'job ready' practical skills to implement performance-based secure network environments. The certification offers practical training and skills as tangible proof you have what is required of experienced, professional-level network security engineers in today's demanding security environment."
  • Johnmar Mulder-Wolswijk, a CCNA instructor, voice and network engineer in the Netherlands, said: "This is a very exciting upgrade to Cisco's certification offerings, providing voice and unified communications professionals with the knoweldge and skills required to configure, operate and troubleshoot voice and unified communications deployments. Cisco's development focus enables it to remain the premier collaboration technology supplier in the market, offering the broadest portfolio of well-integrated solutions as an end-to-end Cisco suite."
  • Availability:

  • CCNP Voice and CCNA Voice exams and courses are available now.
  • CCNP Security courses will be globally available Nov. 1, 2010, through Cisco Learning Partners.
  • CCNP Security exams will be available Nov. 26, 2010, at Pearson testing centers worldwide.
  • Supporting Resources:

    Social Media Destinations:

    Technorati Tags: Talent Development, Cisco Certified, Network, Certifications, IT Certifications, Cisco, Cisco Learning Network, Collaboration, Education, CCNA, CCNP, CCSP, CCVP, Security, Voice, Unified Communications, Learning@CiscoRSS Feed for Cisco: http://newsroom.cisco.com/About Cisco Systems Cisco (NASDAQ:CSCO - News), the worldwide leader in networking that transforms how people connect, communicate and collaborate, this year celebrates 25 years of technology innovation, operational excellence and corporate social responsibility. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.Cisco, the Cisco logo, Cisco Systems, CCIE, CCNA, CCNP, CCSP, CCVP, and Cisco Learning Network are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. ITIL is a registered trademark, and a registered community trademark, of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. This document is Cisco Public Information.


    Migration – How did Cisco IT get from Legacy PBX to Unified Communications? | killexams.com real questions and Pass4sure dumps

    There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspects that need consideration. They are often overlooked or left until too late despite being key factors that influence the quality and cost of the delivery and operation of the services as well as the ability to maximize the value on the investment. They can be the hardest part to get right. Here are some thoughts based on Cisco IT’s experience in migrating tens of thousands of employees to Unified Communications.

    In order to migrate tens of thousands of users to the new voice platform, we needed to have business support for the change and great executive sponsorship. Luckily, we had both. Our CEO, John Chambers, was a driving force toward adopting Unified Communications inside Cisco and our senior leadership both within the business and within IT were on board. They helped create an awareness of the new technology and a willingness to try it.

    Any change you make to a user environment will generate confusion and resistance if the change is not planned for and managed. Cisco IT can change the network architecture or replace data center servers while employees continue their work, blissfully unaware of the wheels of IT infrastructure turning away in the background. Try to change the phone on their desk and you’ll find out the sort of possessive creatures of habit your workforce really are. Sometimes the simplest differences in experience or workflow can cause significant disruptions to productivity. These changes need to be considered and user reaction and responses forecasted so that appropriate change management can be prepared.

    To minimize disruptions caused by the new platform, you should understand how your employees use existing voice services by performing an audit on your existing platform. Plan a strategy for each use case. For instance, we found that executive admins were often the heaviest phone users in the companies, and their work processes and phone configurations were often customized to support them. We also found a lot of other unique use cases – labs, private fax machines and other analogue line instances. Some remote locations had customized their telephony environments through working with local PBX service companies. We found that a lot of the PBX configurations had simply grown organically over time beyond the scope of any IT documentation about the systems. Identifying these exceptional users, and these exceptional locations and designs, is important for a smooth migration.

    You are bound to find surprises when moving some user groups onto a new platform and it is important to keep the user experience in mind. Educating new users about the functions of their upgraded telephony ensures they are using all relevant features for their specific job functions and increasing their efficiency.

    With that said, I don’t recommend migrating customization configurations to your new platform unless it is business-critical. Migrating to a new technology platform is a fantastic opportunity for housekeeping and standardizations that will further enhance the efficiency of your IT operation and eventually, your employees’ work practices now and in the future. The Cisco UC platform offers opportunities for leveraging the API’s to automate IT processes for managing telecom moves, additions and change, however to maximize its benefits, the key is to drive strong adherence to standards. Having a robust business change program in place to manage user/business groups through the migration equates to better workflows and practices. We found a lot of customizations were to provide multiple configuration methods to achieve the same business requirement. It is important to tie back configurations to the actual business requirements whenever possible. This will offer a much clearer opportunity to standardize and consolidate configurations.

    The training component of the new technology has been an interesting part of the migration process. Being a technical organization, training has never been a strong point at Cisco IT –we rely heavily on users self-servicing their training needs. In the early days of our IP telephony deployment, however, we did live, room-based training sessions with employees and allowed users to interact with the technology prior to the migration. We brought in key executive admins and walked them through their new phone capabilities, asking them to be our champions in introducing the new technology throughout their buildings and locations. We also gave out laminated “quick user guides” with the phones. Today, we rely more on social media, like internal WebEx Social sites and video how-to guides to provide training to new employees joining the company. We still leverage our executive admin community as our key focus group for introducing communications technology since they play a key role in our executive’s productivity, in addition to being great connectors to their respective organizations. To reiterate the importance of standardization again: the more standard your configuration is the less you will need to spend on training material and delivery.

    Be aware of the cost of managing a drawn out migration period and look to take business decisions that will enable you to expedite full transition to the new platform. Managing platform integrations can be a complex area, which leads to higher support costs due to the higher risk failure domain. Only plan on providing backwards integration of the legacy platform to support business or mission-critical services as a short interim agreement with your business clients. Ensure an agreed term and a commitment between business and IT to migrate or obsolete the use case. Be prepared to make some tough decisions to lower costs and reach the end goal faster. The best solution is to minimize this period as part of any migration strategy to avoid spending costs on what is a transitional phase.

    One concern we hear from customers is: “What happens to our voice engineers?” as if they will suddenly become redundant once voice becomes just another data networking application. We’ve found the opposite to be true. The voice environment is very different from the traditional data networking environment, and voice engineers have necessary skills that are hard for data engineers to duplicate. Understanding voice change management requirements, dial plans, call routing requirements for least-cost routing, telephony regulations, contact center call-control and handoff requirements, voicemail service and storage requirements, and more are not normal skills for data engineers, but critical to a functioning Unified Communications solution.

    Even today, after 12 years of Unified Communications, the role that voice engineers play at Cisco is still a valuable one. UCM is still foremost a voice platform providing voice services to the business. Traditional telecom skills are extremely valuable in ensuring the services offered to the business on the new platform continue to meet business requirements for voice. We still have most of our site’s voice gateways using ISDN PRI to deliver PSTN and the practices for deployment, management, and support of PRIs hasn’t changed much over the years – just the routing platform has changed. What we will see over the next 10 years is SIP becoming more and more common for all voice network interconnections. Cisco IT has already migrated our larger voice PRI connections to SIP and migrated our contact center interconnections to SIP for reduced cost and better call control. So if not started already – it’s time to get familiar with SIP as a control protocol for inter-network voice.

    This is not to say that you can effectively or efficiently manage your Unified Communications system with traditional voice skills alone. Be prepared to add system administration, application development, management and automation and networking engineering skills to your Unified Communications service teams. A great opportunity arises to develop and cross train existing staff across your IT organization. The top technical talent in any organization always relishes the opportunity to learn and acquire new skills. I recommend you give a broad set of your IT organization an opportunity to be a part of your IT service transformation!

    For more information on service management and support, check out my blog series on IP Telephony.


    Cisco Certified Network Associate - Voice (CCNA Voice) | killexams.com real questions and Pass4sure dumps

    Related Resources: Books   

    This vendor-specific Certification is Offered By:Cisco SystemsSan Jose, CA USAPhone: 800-553-6387Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Skill Level: Intermediate                          Status: Active

    Low Cost: $250 (shortest track)               

    Summary:For individuals who administer a voice network and have an understanding of unified communications technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. The CCNA Voice certification is a prerequisite for the CCNP Voice certification.

    Initial Requirements:Prerequisite: You must hold a valid CCENT, CCNA or CCIE certification.

    You must then pass the Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam ($250). Training is available but not required.

    Continuing Requirements:Certification is valid for three years. Generally you can recertify by passing a specified exam or earning a higher-level certification, but check Cisco's website for the current details as they change from time to time.

    See all Cisco Certifications

    Vendor's page for this certification



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    Cisco 640-461 Exam (Introducing Cisco Voice and Unified Communications Administration v8.0) Detailed Information



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