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7491X - Avaya Aura Call Center Elite and Call Center Elite Multichannel Support - Dump Information

Vendor : Avaya
Exam Code : 7491X
Exam Name : Avaya Aura Call Center Elite and Call Center Elite Multichannel Support
Questions and Answers : 65 Q & A
Updated On : October 19, 2018
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7491X Avaya Aura Call Center Elite and Call Center Elite Multichannel Support

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7491X exam Dumps Source : Avaya Aura Call Center Elite and Call Center Elite Multichannel Support

Test Code : 7491X
Test Name : Avaya Aura Call Center Elite and Call Center Elite Multichannel Support
Vendor Name : Avaya
Q&A : 65 Real Questions

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Avaya Avaya Aura Call Center

Avaya's New name core solution Embraces Mobility, Social Media | killexams.com Real Questions and Pass4sure dumps

Laura Bassett, director of advertising and marketing for Avaya's consumer event administration and rising applied sciences unit, pointed out the revamped consumer journey management suite is supposed to support groups accommodate the expanding variety of purchasers who flip to their smartphones or websites like fb to find product suggestions, instead of placing a call to a contact core.

"buyers themselves have a lot more flexibility based on expertise and what channel they wish to use. there's every little thing from cellular apps to video to social media, and, in most recent background, there is SMS, e mail and internet chat," Bassett advised CRN. "We're assisting our valued clientele take into account ... how they can influence their valued clientele' event across all these channels of conversation."

[Related: Avaya Channel Chief Promoted To Run Global Sales ]

Avaya unveiled 4 different solutions to help gas this effort, the primary of which is Avaya air of secrecy call center Elite Multichannel, an updated edition of its flagship call middle application that can provide new capabilities for tracking customer interactions via web chat, social media and SMS. constructing on top of the capabilities touted through the normal air of secrecy name center Elite solution, the brand new multichannel free up will automatically route consumer requests in keeping with agent availability and ability units, meaning incoming requests may be directed to the first available agent, or the agent surest perfect to meet the request. Bassett said existing name center Elite clients can add these new multichannel features with no need to absolutely overhaul their current environments.

"It gives those core, multichannel capabilities that valued clientele expect to be there in a very simplistic fashion, devoid of disrupting our shoppers' current operations," Bassett pointed out.

Avaya also unveiled its new automated Chat answer, a are living, self-service device corporations can deploy to let consumers ask questions directly on their web sites. The device uses an "intelligent response engine" that Avaya says fingers it with more correct responses, and it can also re-direct clients to a are living agent upon request.

meanwhile, Avaya took the wraps off two new name center analytics tools to support companies computer screen the effectiveness of their customer interactions and pinpoint reasons at the back of reduce-than-anticipated customer engagement tiers. the first of those solutions is Avaya Speech Analytics, a tool that mines voice-based mostly consumer interactions to both count on why a customer has known as and aid make sure first-rate assurance.

ultimately, Avaya announced Contact stream Analytics, a dashboard answer that lets businesses visually music their call center workflows and ensure calls are being routed accurately.

Avaya's announcement comes on the heels of the enterprise rolling out a virtualized, VMware-able version of its air of mystery Platform, together with its air of mystery communique supervisor, Avaya Session supervisor, application Enablement services, air of secrecy Presence services, Flare event, aura Conferencing, Agile Communications atmosphere (ACE) and air of mystery call middle Elite.

published MARCH 5, 2013


Jacada Introduces a Multi-Channel desktop Enhancement to the Avaya air of mystery® name middle Elite Multi-Channel Platform | killexams.com Real Questions and Pass4sure dumps

ATLANTA--(company WIRE)--Jacada, Inc., a number one international issuer of client adventure know-how designed to simplify the interplay between corporations and their purchasers, today introduced the general public availability of the Jacada Multi-Channel Agent computing device for the Avaya charisma® call core Elite Multi-Channel Platform. Created to satisfy the calls for of brokers interacting throughout multiple channels simultaneously, the multichannel agent laptop seamlessly unifies a couple of channels into one easy interface. The enhancement is designed as a light-weight desktop choice for the existing Avaya solution, to work with the latest Avaya charisma® call center Elite Multi-Channel infrastructure and to be deployed swiftly by means of virtue of its skinny-client design.

agents are now able to concurrently manage assorted shoppers across multiple call middle Elite channels from a unified laptop that displays a single view of each customer’s interaction. All call core Elite channels (Voice, e-mail, and Chat) are unified onto a single, handy laptop for an stronger agent adventure. This effects in additional productive dealing with of distinct customers from distinct channels at the same time. moreover, the Jacada desktop automatically inclinations the interactions, saving the brokers time and decreasing error.

“The Avaya aura® name middle Elite Multi-Channel Platform is a incredibly creative solution and has been deployed successfully in lots of agencies,” pointed out guy Yair, Co-Chief executive Officer of Jacada. “With the free up of Jacada Multi-Channel Agent computer for Avaya, we're enriching the Avaya air of mystery® name core Elite atmosphere with the aid of featuring brokers with an easy solution to manage no longer simplest distinctive channels, but additionally distinctive shoppers, simultaneously through our inventive 'one click away' design.”

The Jacada Multi-Channel Agent laptop completes the Avaya name core Elite Multi-Channel Platform funding by way of driving extra effectivity on the agent computing device. with ease deployed as both a call core Elite Multi-Channel alternative laptop or as an further component, agents will admire the ease of use and the means to service assorted shoppers simultaneously.

Webinars presenting the Jacada Multi-Channel Agent desktop are being held on November twelfth. discuss with this hyperlink to be part of the event: http://www2.jacada.com/EMCwebinar

For more suggestions concerning the Jacada Multi-Channel Agent laptop for the Avaya aura® name center Elite Multi-Channel Platform, seek advice from http://www2.jacada.com/EMCDesktop

*Avaya air of secrecy® is a registered trademark of Avaya, Inc.

About Jacada

Jacada provides solutions that simplify and enrich the effectiveness of client interactions. Jacada’s cell, customer, agent desktop and method optimization options aid businesses reduce the can charge of their operations, force consumer pride, and supply an entire return on investment in the first yr after deployment. founded in 1990, Jacada operates globally with workplaces in Atlanta, country; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. more information is accessible at www.jacada.com.


Avaya provides Open, cell Collaboration on Virtualized structure | killexams.com Real Questions and Pass4sure dumps

BASKING RIDGE, NJ--(Marketwire - Dec 5, 2012) -

  • Avaya charisma purposes now VMware able™; Brings excessive Reliability, Simplicity and flexibility to Virtualized Collaboration purposes
  • Avaya client RealPage uses new Avaya solution to Virtualize UC Core, velocity customer service Deployments via up to twenty%
  • Avaya nowadays unveiled its new communications structure for virtualized unified communications (UC) applications, Avaya air of mystery® Virtualized ambiance (Avaya air of secrecy VE), to assist organizations accelerate cell collaboration applications across their firm. With Avaya aura VE, groups preserve the high reliability, simplicity and functionality of Avaya charisma -- the company's subsequent-generation collaboration platform -- while gaining flexible new alternate options for deploying Avaya's UC and client provider solutions in digital architectures.

    Avaya air of secrecy VE applications are targeted as VMware equipped™, which is VMware's optimum stage of endorsement for virtualization technologies. extra businesses are deciding upon virtualization to in the reduction of the complexity, machine and costs of their IT operations. The crucial subsequent step is the virtualization of unified communications, with 70 p.c of organizations planning to virtualize their UC applications, based on Nemertes Research1. 

    Avaya air of mystery Virtualized ambiance -- combined with Avaya's potential in open, cellular collaboration -- helps make certain that the reliability, satisfactory and availability companies rely on in Avaya hardware-primarily based environments get delivered into the virtualized world. Key Avaya air of mystery VE facets consist of:

  • Redundancy and resiliency: all the crucial systems availability aspects of Avaya air of secrecy's server-based platform -- together with application duplication, redundant session controls for SIP access and a survivable core -- are maintained in Avaya charisma VE, driving company continuity and cutting back possibility in virtualized environments. additionally, the solution integrates with VMware vCenter™ Server tools for diagnostics, provisioning and traffic management to extra ensure and simplify continuity of UC.
  • A simplified, open route:  With Avaya aura VE, corporations continue to advantage from the identical open specifications method driven by using Avaya charisma. additionally, virtualization enables companies to without problems extend UC services and users without including new machine, and do so quickly through chopping deployment times from hours to minutes. organizations with VMware cloud infrastructure of their information facilities can now with ease integrate Avaya air of secrecy functions onto their present server environment.
  • Agile client service operations: Avaya air of mystery extends virtualization to its name middle utility, call center Elite. With much less machine required, agencies can add contact middle agents extra impulsively and value-without difficulty in accordance with seasonal, earnings and purchasing traits. This brings the pleasing ability to enrich the oversight and beginning of consumer provider the use of virtualization.
  • With latest announcement, groups even have a couple of bendy alternate options for more desirable mobility and collaboration. companies can choose full virtualization with Avaya air of mystery VE or continue with the committed hardware method already provided by Avaya air of mystery. they can additionally combine virtualized and dedicated servers for software deployment. As an additional option, Avaya Collaboration Pods for Avaya aura VE will be provided as pre-packaged, all-in-one UC solutions for virtualized storage, computing and networking.2

    Avaya air of secrecy Virtualized atmosphere: Key accessories The Avaya charisma® platform is made from here add-ons, now obtainable in virtualized models:

  • Avaya air of secrecy conversation manager is the open, extremely-legit and subsequent-generation communications groundwork for Avaya's UC options.
  • Avaya air of mystery Session supervisor gives a SIP based mostly core communications structure for on-demand entry to collaboration functions and functions.
  • Avaya aura software Enablement functions offers developer interfaces for both off-the-shelf and custom integrations with communications and enterprise applications.
  • Avaya aura Presence features provides scalable, excessive performance presence aggregation functions.
  • Avaya Agile Communications atmosphere allows application integration with enterprise communications methods.
  • Avaya aura call core Elite is a part of the enterprise's contact middle suite, and the premier call-routing utility for contact facilities.
  • For extra information on these Avaya charisma items consult with right here; For Avaya charisma call core Elite, consult with here.

    costs "Avaya air of mystery Virtualized ambiance helps us convey collaboration and client experience capabilities in a sooner, more effective method. We virtualized our core UC infrastructure, whereas keeping the continuity and resiliency required to maintain a busy 1,four hundred employee enterprise like ours working in actual time.

    "To be certain appropriate-notch customer service, virtualized aura lets us ramp up contact facilities promptly -- up to twenty percent sooner. here's first rate for seasonal spikes, once we should add substances instant. We were able to install a temporary 70-agent contact center the use of no equipment, streamlining operations significantly. Avaya charisma VE is a big development for us and for Avaya customers, bringing Avaya's velocity, ease and reliability to the virtualized ambiance."--Joe McCorkle, director, IT UC/Voice capabilities, RealPage, Inc., a number one issuer of utility-as-a-service (SaaS) items and functions for the rental housing trade

    "As activity in virtualized options continues to extend, and companies know the merits of the utility-described datacenter, we see the shift of real-time collaboration purposes using VMware solutions as a step forward. Having accomplished joint checking out and validation of the Avaya air of secrecy UC purposes -- and now releasing them as VMware ready™ applications -- we're supplying a robust mixture to valued clientele. Avaya and VMware will proceed to work to meet client needs for efficiency and reliability as greater precise-time collaboration functions are virtualized."--Parag Patel, vice chairman, international Strategic Alliances, VMware

    "pushed by a need to cut back costs, increase flexibility, and raise resiliency, more than 70 p.c of companies are planning to virtualize their UC purposes, leveraging the identical infrastructure that supports different enterprise-essential functions. but before IT architects undertake UC virtualization, they must make sure that attainable options can meet the performance, management, and excessive availability requirements associated with UC systems."--Irwin Lazar, vp and repair director, UC and Collaboration, Nemertes analysis

    Story Continues

    "Avaya acknowledges that any route to collaboration requires a platform that prioritizes excessive reliability, functionality and suppleness. this is why we now have seamlessly brought these advantages from Avaya air of mystery into virtualized environments. With Avaya's UC purposes now VMware competent™ for virtualization, our customers can commute a quicker, greater efficient path to subsequent-generation collaboration."--Gary E. Barnett, senior vp & common supervisor, Collaboration systems, Avaya

    further records & advice:

  • based on IDC, seventy five p.c of corporations talked about virtualization is regarded for the default construct of latest server hardware.3
  • The appropriate subject preventing organizations from increasing virtualization is reliability, based on V-Index, a virtualization business quarterly survey.4
  • Avaya air of secrecy VE might be covered in Avaya's existing Triple 7 merchandising, which helps consumers of the Avaya CS1000 platform circulation to an Avaya air of secrecy answer.
  • VMware, VMware vCenter and VMware competent are registered trademarks and/or emblems of VMware, Inc. in the united states and/or different jurisdictions. using the notice "partner" or "partnership" does not indicate a felony partnership relationship between VMware and any other business.

    All emblems identified by using ®, TM, or SM are registered marks, logos, and repair marks, respectively, of Avaya Inc. Avaya and different parties might also even have trademark rights in other terms used herein.

    Tags: Avaya, Avaya air of secrecy, virtualization, VMware, collaboration, mobility, unified communications, mobile collaboration, contact middle

    About Avaya: Avaya is a global provider of business collaboration and communications options, presenting unified communications, contact centers, networking and connected services to agencies of all sizes all over. For more guidance please seek advice from www.avaya.com.

    certain statements contained during this press free up are forward-searching statements. These statements may well be identified by the use of forward-looking terminology corresponding to "anticipate," "consider," "continue," "may," "estimate," "predict," "intend," "can also," "could," "plan," "abilities," "predict," "may still" or "will" or other an identical terminology. we now have based mostly these forward-looking statements on our latest expectations, assumptions, estimates and projections. whereas we accept as true with these expectations, assumptions, estimates and projections are low-priced, such forward searching statements are only predictions and involve usual and unknown dangers and uncertainties, a lot of that are past our handle. These and different important elements may cause our specific consequences, performance or achievements to vary materially from any future effects, efficiency or achievements expressed or implied through these forward-searching statements. For a list and description of such risks and uncertainties, please confer with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or responsibility to update or revise any ahead-searching statements, even if on account of new guidance, future routine or otherwise.

    comply with Avaya: Twitter, facebook, YouTube, LinkedIn 

    1 Nemertes research 2012-13 Communications and Computing Benchmark.

    2 Avaya Collaboration Pods start trials later this year.

    3 IDC Market evaluation viewpoint: worldwide business Virtualization software, 2011, doc #232074, December 2011.

    four V-Index: Virtualization Penetration cost in the business document, Q3 and Q2 2011, via Vanson Bourne market analysis.


    7491X Avaya Aura Call Center Elite and Call Center Elite Multichannel Support

    Study Guide Prepared by Killexams.com Avaya Dumps Experts


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    7491X exam Dumps Source : Avaya Aura Call Center Elite and Call Center Elite Multichannel Support

    Test Code : 7491X
    Test Name : Avaya Aura Call Center Elite and Call Center Elite Multichannel Support
    Vendor Name : Avaya
    Q&A : 65 Real Questions

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    Avaya Aura Call Center Elite and Call Center Elite Multichannel Support

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    Avaya Launches Customer Service and Collaboration Apps | killexams.com real questions and Pass4sure dumps

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    Jacada Introduces a Multi-Channel Desktop Enhancement to the Avaya Aura® Call Center Elite Multi-Channel Platform | killexams.com real questions and Pass4sure dumps

    ATLANTA--(BUSINESS WIRE)--Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, today announced the public availability of the Jacada Multi-Channel Agent Desktop for the Avaya Aura® Call Center Elite Multi-Channel Platform. Created to meet the demands of agents interacting across multiple channels simultaneously, the multichannel agent desktop seamlessly unifies several channels into one convenient interface. The enhancement is designed as a lightweight desktop alternative for the current Avaya solution, to work with the current Avaya Aura® Call Center Elite Multi-Channel infrastructure and to be deployed rapidly by virtue of its thin-client design.

    Agents are now able to simultaneously manage multiple customers across multiple Call Center Elite channels from a unified desktop that reflects a single view of each customer’s interaction. All Call Center Elite channels (Voice, Email, and Chat) are unified onto a single, convenient desktop for an improved agent experience. This results in more efficient handling of multiple customers from multiple channels at the same time. Additionally, the Jacada desktop automatically dispositions the interactions, saving the agents time and reducing error.

    “The Avaya Aura® Call Center Elite Multi-Channel Platform is a highly innovative solution and has been deployed successfully in many organizations,” said Guy Yair, Co-Chief Executive Officer of Jacada. “With the release of Jacada Multi-Channel Agent Desktop for Avaya, we are enriching the Avaya Aura® Call Center Elite environment by providing agents with an easy way to manage not only multiple channels, but also multiple customers, simultaneously through our innovative 'one click away' design.”

    The Jacada Multi-Channel Agent Desktop completes the Avaya Call Center Elite Multi-Channel Platform investment by driving more efficiency at the agent desktop. Easily deployed as either a Call Center Elite Multi-Channel replacement desktop or as an additional component, agents will appreciate the ease of use and the ability to service multiple customers simultaneously.

    Webinars presenting the Jacada Multi-Channel Agent Desktop are being held on November 12th. Visit this link to join the event: http://www2.jacada.com/EMCwebinar

    For more information about the Jacada Multi-Channel Agent Desktop for the Avaya Aura® Call Center Elite Multi-Channel Platform, visit http://www2.jacada.com/EMCDesktop

    *Avaya Aura® is a registered trademark of Avaya, Inc.

    About Jacada

    Jacada provides solutions that simplify and improve the effectiveness of customer interactions. Jacada’s mobile, customer, agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction, and provide a complete return on investment within the first year after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.jacada.com.


    Avaya's New Call Center Solution Embraces Mobility, Social Media | killexams.com real questions and Pass4sure dumps

    Laura Bassett, director of marketing for Avaya's Customer Experience Management and Emerging Technologies unit, said the revamped Customer Experience Management suite is meant to help organizations accommodate the increasing number of customers who turn to their smartphones or sites like Facebook to find product information, rather than placing a call to a contact center.

    "Consumers themselves have a lot more flexibility based on technology and what channel they want to use. There's everything from mobile apps to video to social media, and, in most recent history, there's SMS, email and Web chat," Bassett told CRN. "We're helping our customers understand ... how they can impact their customers' experience across all these channels of communication."

    [Related: Avaya Channel Chief Promoted To Run Global Sales ]

    Avaya unveiled four different solutions to help fuel this effort, the first of which is Avaya Aura Call Center Elite Multichannel, an updated version of its flagship call center software that delivers new capabilities for tracking customer interactions through Web chat, social media and SMS. Building on top of the capabilities touted by the traditional Aura Call Center Elite solution, the new multichannel release will automatically route customer requests based on agent availability and skill sets, meaning incoming requests will be directed to the first available agent, or the agent best suited to meet the request. Bassett said existing Call Center Elite users can add these new multichannel features without having to completely overhaul their existing environments.

    "It provides those core, multichannel capabilities that customers expect to be there in a very simplistic fashion, without disrupting our customers' existing operations," Bassett said.

    Avaya also unveiled its new Automated Chat solution, a live, self-service tool organizations can deploy to let customers ask questions directly on their websites. The tool uses an "intelligent response engine" that Avaya says arms it with more accurate responses, and it can also re-direct users to a live agent upon request.

    Meanwhile, Avaya took the wraps off two new call center analytics tools to help organizations monitor the effectiveness of their customer interactions and pinpoint causes behind lower-than-expected customer engagement levels. The first of these solutions is Avaya Speech Analytics, a tool that mines voice-based customer interactions to both anticipate why a customer has called and help ensure quality assurance.

    Lastly, Avaya announced Contact Flow Analytics, a dashboard solution that lets organizations visually track their call center workflows and make sure calls are being routed correctly.

    Avaya's announcement comes on the heels of the company rolling out a virtualized, VMware-ready version of its Aura Platform, including its Aura Communication Manager, Avaya Session Manager, Application Enablement Services, Aura Presence Services, Flare Experience, Aura Conferencing, Agile Communications Environment (ACE) and Aura Call Center Elite.

    PUBLISHED MARCH 5, 2013



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