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7765X - Avaya Workforce Optimization Select Implementation and Support - Dump Information

Vendor : Avaya
Exam Code : 7765X
Exam Name : Avaya Workforce Optimization Select Implementation and Support
Questions and Answers : 66 Q & A
Updated On : November 12, 2018
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7765X Avaya Workforce Optimization Select Implementation and Support

Study Guide Prepared by Killexams.com Avaya Dumps Experts


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7765X exam Dumps Source : Avaya Workforce Optimization Select Implementation and Support

Test Code : 7765X
Test Name : Avaya Workforce Optimization Select Implementation and Support
Vendor Name : Avaya
Q&A : 66 Real Questions

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Avaya Avaya Workforce Optimization Select

Avaya gives you consumer Engagement personnel Optimization answer for Midsize groups | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - June 14, 2016) - As client adventure more and more turns into the new battleground, midsize groups are looking for alternatives to adopt expertise so that it will provide them an expertise over their higher business competitors. today, Avaya announced a new client Engagement answer that offers midsize agencies with the operational intelligence mandatory to increase contact core efficiency and force a superior consumer event. highly low cost, essential to installation, and intuitive to use, Avaya workforce Optimization choose allows a wide range of insights into the client adventure, allowing midsize corporations to create essentially the most value via every consumer interplay.

Survey after survey shows that valued clientele spend more with and are extra loyal to companies that make it effortless to do business1. Staying on precise of the customer journey requires technology that gathers, measures and analyzes all contact features of the customer experience; youngsters, the strong group of workers optimization solutions in a position to doing so are customarily offered only to higher agencies.

click to Tweet: Avaya unveils new arrow for the Midmarket quiver: Work force Optimization choose http://bit.ly/1YmYiau

Avaya staff Optimization opt for allows for midsize agencies to:

  • obtain contact core targets with an easy and strong group of workers optimization platform that provides commercial enterprise capabilities at a cost made for midsize enterprise budgets.
  • Generate important and timely insights into the consumer event - seize and analyze voice and non-voice client interactions with a scalable, flexible, and cozy recording platform to look where service is excellent and the place adjustments are needed.
  • outline and convey a constant consumer journey that meets enterprise dreams and client expectations - Leverage interaction records to examine enhancements to carrier techniques, guidelines, and agent practices.
  • improve agent efficiency, agent loyalty, and customer pride with focused teaching plans and eLearning classes that assist improve agent skills, effectivity, and productiveness.
  • obtainable these days, Avaya personnel Optimization choose seamlessly integrates with Avaya IP workplace Contact center, Avaya Contact core select and Avaya charisma Contact center. The answer represents the first Avaya-branded providing from the KnoahSoft acquisition in 2015. For more suggestions, talk over with: http://www.avaya.com/united states/product/team of workers-optimization-choose

    rates:

    "Avaya staff Optimization choose makes it possible for us to record a hundred% of our outgoing and incoming calls after which, when needed, quickly locate these customer interactions to safely address consumer disputes and validate customer charge guarantees. when you are a medium-sized company and also you need a personnel optimization solution that can provide commercial enterprise-like body of workers optimization capabilities at a value element so that you can not damage your budget, then remember to select Avaya staff Optimization choose."- Jeff Kerslake, President at regular collection agency

    "Midsize agencies are very savvy concerning the role technology can play to manipulate and enrich their enterprise, but are equally delicate to its cost and complexity. Avaya group of workers Optimization select presents the advanced capabilities corporations need and the entire cost of ownership that midsize businesses want while offering the experiences that consumers demand."- Karen Hardy, senior director of customer Engagement options, Avaya

    About Avaya

    Avaya is a leading provider of solutions that permit customer and group engagement throughout distinctive channels and gadgets for more suitable customer journey, extended productiveness and more desirable fiscal performance. Its world-category contact core and unified communications technologies and services are available in a wide selection of flexible on-premises and cloud deployment alternatives that seamlessly combine with non-Avaya applications. The Avaya Engagement ambiance enables third parties to create and personalize business purposes for competitive potential. The Avaya textile-primarily based networking solutions aid simplify and speed up the deployment of company essential functions and services. For greater advice please seek advice from www.avaya.com.

    definite statements contained in this press release may well be ahead-looking statements. These statements may well be recognized by the use of forward-looking terminology similar to "anticipate," "accept as true with," "proceed," "might," "estimate," "predict," "intend," "can also," "could," "plan," "potential," "predict," "should still" or "will" or other equivalent terminology. we've primarily based these ahead-searching statements on our existing expectations, assumptions, estimates and projections. while we accept as true with these are competitively priced, such forward looking statements involve conventional and unknown risks and uncertainties, lots of which can be beyond our handle. These and different critical factors may cause our specific results to differ materially from any future consequences expressed or implied by using these forward-searching statements. For an inventory and description of such risks and uncertainties, please seek advice from Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any ahead-searching statements.

    All logos recognized with the aid of ®, TM, or SM are registered marks, emblems, and service marks, respectively, of Avaya Inc. All other logos are the property of their respective house owners

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    1 "independent consumer 2015: On grasp for intelligent customer provider" British Telecommunications plc, commissioned through Avaya, 2015


    Avaya Receives 2016 consumer Contact center know-how Award | killexams.com Real Questions and Pass4sure dumps

    Avaya personnel Optimization select Honored for improving client provider technology and the consumer journey

    SANTA CLARA, CA --(Marketwired - October 03, 2016) - Avaya announced these days that TMC, a world, integrated media company, has named Avaya team of workers Optimization opt for as a 2016 Contact center expertise Award winner, introduced by customer magazine.

    This 11th-annual Contact middle know-how Award, offered by means of consumer journal, honors vendors and technologies that have embraced expertise as a key device for consumer service excellence. This award distinguishes their success as innovators, concept leaders, and market movers in the contact middle and client care industries.

    Avaya staff Optimization select permits midsize agencies to:

  • achieve contact center targets with a simple and strong group of workers optimization platform that delivers commercial enterprise capabilities at a price made for midsize company budgets.
  • Generate principal and well timed insights into the client adventure - seize and analyze voice and non-voice consumer interactions with a scalable, flexible, and relaxed recording platform to look where carrier is amazing and where alterations are mandatory.
  • outline and bring a constant consumer event that meets company goals and consumer expectations - Leverage interplay records to assess enhancements to carrier approaches, guidelines, and agent practices.
  • enhance agent performance, agent loyalty, and customer pride with focused coaching plans and eLearning classes that support increase agent knowledge, efficiency, and productivity.
  • charges

    "Congratulations to Avaya for being awarded a 2016 consumer Contact middle know-how Award. personnel Optimization select has been chosen for demonstrating innovation, quality and wonderful features which have had a favorable influence on the customer adventure. We're happy to admire their fulfillment."

    -rich Tehrani, CEO, TMC

    "Avaya personnel Optimization choose permits us to record 100% of our outgoing and incoming calls after which, when essential, right now locate these consumer interactions to safely handle consumer disputes and validate consumer fee promises. if you're a medium-sized company and you need a team of workers optimization answer that delivers business-like personnel optimization capabilities at a price aspect so that it will no longer wreck your budget, then be sure to opt for Avaya workforce Optimization select."

    - Jeff Kerslake, president, common assortment agency

    About Avaya

    Avaya is a number one issuer of options that allow customer and crew engagement throughout distinct channels and instruments for stronger consumer adventure, multiplied productiveness and more desirable fiscal performance. Its world-classification contact core and unified communications -- applied sciences and functions are available in a wide selection of bendy on-premises and cloud deployment options that seamlessly integrate with non-Avaya purposes. The Avaya Engagement environment allows third parties to create and personalize company applications for aggressive talents. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of company crucial purposes and functions. For greater assistance please consult with www.avaya.com.

    About CUSTOMERSince 1982, client journal (formerly client interaction options) has been the voice of the call/contact core, CRM and teleservices industries. consumer has helped the trade germinate, grow, mature and prosper, and has served as the main e-book in assisting these industries which have had such a favorable affect on the world economic climate to continue to thrive. via a mixture of incredible and slicing-aspect usual editorial, trade voices, in-depth lab experiences and the awareness of the inventive leaders in administration and technology through our particularly valued awards, consumer strives to continue to be the publication that holds the nice bar high for the business. Please visit http://www.consumer.tmcnet.com.

    About TMCTMC is a worldwide, built-in media company that helps purchasers' goals by way of constructing communities in print, on-line, and face to face. TMC publishes numerous magazines including Cloud Computing, IoT Evolution, customer, and cyber web Telephony. TMCnet is the main source of news and articles for the communications and technology industries, and is study through 1.5 million interesting company month-to-month. TMC produces a variety of change hobbies, together with ITEXPO, the area's main business know-how adventure, as well as industry movements: 2015 Connecticut cell Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & cell App Developer conference; Drone Zone 360; IoT Evolution convention & Expo; IoT Evolution developers conference; IoT Evolution Fog, Analytics & information conference; IoT Evolution connected Transportation conference; IoT Evolution related home & building convention; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech convention & Expo that includes fitness and activities Wearable technology (quick) Expo; WebRTC convention & Expo; and extra. For more guidance about TMC, seek advice from www.tmcnet.com.

    observe Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya related blog.


    Avaya presents 'staff Optimization choose' answer for Midsize Biz | killexams.com Real Questions and Pass4sure dumps

    Image Avaya has announced a brand new consumer Engagement answer that gives midsize groups with the operational intelligence essential to boost contact core performance and pressure a superior consumer journey. 

    extremely good value, essential to deploy, and intuitive to make use of, Avaya team of workers Optimization choose allows a wide range of insights into the customer adventure, allowing midsize corporations to create probably the most cost via each customer interaction.

    Karen Hardy, senior director of consumer Engagement solutions, Avaya spoke of, “Midsize companies are very savvy in regards to the role expertise can play to control and increase their business, but are equally sensitive to its rate and complexity. Avaya team of workers Optimization select presents the advanced capabilities businesses want and the full charge of ownership that midsize groups want while offering the experiences that clients demand.”  

    Avaya group of workers Optimization choose enables midsize groups to:

    • achieve contact middle objectives with an easy and strong team of workers optimization platform that grants commercial enterprise capabilities at a price made for midsize company budgets.

    • Generate valuable and timely insights into the consumer journey - trap and analyze voice and non-voice client interactions with a scalable, bendy, and comfy recording platform to see the place provider is brilliant and the place alterations are essential.

    • define and bring a consistent customer event that meets company goals and consumer expectations — Leverage interplay records to determine enhancements to service tactics, policies, and agent practices.

    • enrich agent performance, agent loyalty, and consumer delight with centered coaching plans and eLearning classes that aid increase agent competencies, effectivity, and productivity.

    Avaya body of workers Optimization select seamlessly integrates with Avaya IP office Contact center, Avaya Contact middle opt for and Avaya charisma Contact core.  The solution represents the first Avaya-branded providing from the KnoahSoft acquisition in 2015.  


    7765X Avaya Workforce Optimization Select Implementation and Support

    Study Guide Prepared by Killexams.com Avaya Dumps Experts


    Killexams.com 7765X Dumps and Real Questions

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    7765X exam Dumps Source : Avaya Workforce Optimization Select Implementation and Support

    Test Code : 7765X
    Test Name : Avaya Workforce Optimization Select Implementation and Support
    Vendor Name : Avaya
    Q&A : 66 Real Questions

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    TeleTech Technology and Verint Announce Strategic Partnership Offering World-Class Workforce Optimization and Analytics to the Cloud Contact Center | killexams.com real questions and Pass4sure dumps

    TMCNet: TeleTech Technology and Verint Announce Strategic Partnership Offering World-Class Workforce Optimization and Analytics to the Cloud Contact Center

    DENVER and MELVILLE, N.Y., Sept. 13, 2016 /PRNewswire/ -- TeleTech Technology (includes eLoyalty and TSG) and Verint® Systems Inc. (Nasdaq: VRNT) today announced that the companies have entered into a strategic partnership. TeleTech Technology will provide Verint's end-to-end suite of Enterprise Workforce Optimization™ (WFO) solutions as part of its cloud and premise contact center portfolio. Verint's Enterprise WFO suite will be hosted within TeleTech Technology's high availability data centers and seamlessly integrated into its comprehensive cloud contact center offerings.

    TeleTech Technology will OEM the complete Verint Enterprise Workforce Optimization suite, which includes unified solutions for call recording, quality management, workforce management, performance management, elearning and coaching, and desktop and process analytics, as well as speech analytics. Using the comprehensive suite, organizations can capture and analyze customer interactions, journeys and sentiments to enhance the quality and security of interactions, drive deeper engagement with customers and employees, enhance internal processes and compliance, uncover business trends, and heighten overall productivity and performance.

    To assist customers in fully leveraging Verint's differentiated capabilities, TeleTech Technology will also offer a full suite of consulting, integration, and support services across its cloud and premise offerings. Bringing together TeleTech Technology's global experience in CCaaS and existing cloud infrastructure with Verint's top-of-the-line WFO suite provides a best-of-breed solution at a compelling price point.

    In addition, TeleTech Technology will offer the Verint WFO suite standalone as a fully cloud-based, highly available, supported solution, independent of its unified communications and contact center routing solutions.

    "As a leading Cisco® and Avaya® Cloud Contact Center provider, we are excited to partner with Verint as a recognized leader in the workforce optimization space," states Steve Pollema, senior vice president, TeleTech Technology. "Integrating Verint's multi-tenant WFO suite provides our customers with instant access to the latest innovations to enhance loyalty, increase revenue, and improve efficiencies across their contact centers."

    Adds Pollema, "Workforce Optimization as a Service is one of the hottest emerging technologies in the cloud contact center market, enabling organizations to leverage the latest innovations on an ongoing basis without expensive and time consuming premise upgrades and cost. Encompassing quality management, workforce management and advanced analytics, TeleTech Technology's WFO-as-a-Service helps organizations drive efficiencies and ensure the highest quality customer engagement experience regardless of channel."

    "Verint is pleased to have formed this strategic partnership with TeleTech Technology, an established, well-known provider in the cloud ACD market," notes John Bourne, senior vice president, global channels and alliances, Verint. "As demand for cloud technologies grows, and as organizations prioritize customer engagement, retention and loyalty—along with advanced solutions to engage and empower their staff—we are keen to make our proven workforce optimization and analytics solutions even more widely available to help them achieve their goals. Partnering with TeleTech Technology is a great step toward that end."

    About Verint Systems Inc.  Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence® at www.verint.com.

    ABOUT TELETECH TECHNOLOGY TeleTech (NASDAQ: TTEC) is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. TeleTech Technology, a division of TeleTech, is a pioneer among North American partners in offering cloud and on- premises contact center solutions powered by Avaya and Cisco. As a leading partner in the design and delivery of customer experience technology solutions, it specializes in helping companies across the globe provide faster, smarter, and more agile customer interactions. TeleTech Technology is a recognized Platinum Avaya Connect Partner and Cisco Gold Partner. In addition, it has earned a 4.6/5.0 overall customer satisfaction rating and 4.8/5.0 implementation satisfaction rating, making it one of the highest ranked Avaya and Cisco business partners. For more information, visit teletechtechnology.com.

    This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

    VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

    Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks.

    Avaya is a registered trademark of Avaya and/or its affiliates in the U.S. and other countries.

    icPortal, is a trademark of eLoyalty, a TeleTech Company., Inc. All rights reserved.

    Logo - http://photos.prnewswire.com/prnh/20140717/127860

    To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/teletech-technology-and-verint-announce-strategic-partnership-offering-world-class-workforce-optimization-and-analytics-to-the-cloud-contact-center-300326721.html

    SOURCE TeleTech Holdings, Inc.

    [ Back To SIP Trunking Home's Homepage ]


    Verint Witness Actionable Solutions’ Workforce Optimization Software Gains Certified Status with Avaya Aura | killexams.com real questions and Pass4sure dumps

    MELVILLE, N.Y.--(BUSINESS WIRE)--Verint®Systems Inc. today announced that its Impact 360® Workforce Optimization solution has received certified status with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura™ Communication Manager 5.2, an extensible IP telephony platform for enterprises. It has also been tested with the enhanced telephony APIs, protocols and Web services of Avaya Aura Application Enablement Services 4.2, which provides access to the powerful call processing, media and administrative features available in Avaya Aura Communication Manager.

    Impact 360, from Verint® Witness Actionable Solutions®, is a unified suite comprised of workforce optimization solutions that include quality monitoring and call recording, workforce management, analytics, performance management, eLearning and coaching. Designed to help today’s customer-centric enterprises meet and exceed their sales, service and operations goals—from the contact center, to branch and remote offices, to back-office operations departments—Impact 360 helps uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across all aspects of customer care operations.

    “Avaya’s close working relationship with Verint has afforded both companies new efficiencies through the certification testing of Avaya Aura products with Impact 360,” says Chris McGugan, vice president, products and marketing, Avaya Contact Center Solutions. “The result is a high level of integration and strong synergies between the product lines.”

    “We are pleased to have completed Avaya Aura certification testing. Through our deep integration, Avaya Aura customers can take full advantage of Impact 360 Workforce Optimization to provide unified applications on Avaya’s unified communications platform,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.

    Verint Witness Actionable Solutions is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a platinum member of the program, Verint is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

    About Verint Witness Actionable Solutions

    Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

    About Verint Systems Inc.

    Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Visit us at our website www.verint.com.

    About Avaya

    Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.

    This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

    VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.


    Avaya updates contact-center platform for midsize companies | killexams.com real questions and Pass4sure dumps

    Avaya has updated its contact-center platform for midsize companies with the advanced tools of enterprise-grade contact-center software. The updates aim to lower costs and improve contact-center efficiency.

    Avaya IP Office Contact Center 10 offers configuration wizards and templates to set up call and interactive voice response flows, the ability to make changes to call flows, real-time and historical reporting capabilities, and a customer callback feature that holds their place in the queue.

    The contact-center platform is optimized for use with Avaya IP Office software and can be deployed on premises, in the cloud or a mix of the two. The platform also supports the Avaya Workforce Optimization Select suite to improve agent and customer interactions.

    Avaya IP Office Contact Center 10 is available now in English, Spanish and French.

    Join.me offers real-time collaboration integrations

    LogMeIn Inc.'s join.me has announced new integrations that allow users to launch meetings through business productivity apps, such as HipChat, Slack, Trello and Office 365.

    The integration lets users launch voice and video meetings, share screens and schedule meetings without leaving the app they're working in. A user working in Slack or HipChat, for example, can inject a join.me meeting URL into the chat stream. A user can also enable a Trello Power-Up to launch a join.me meeting directly from the project management app.

    LogMeIn also announced new join.me APIs that allow developers to embed real-time collaboration capabilities in their business apps.

    "The way people are working is clearly shifting from stand-alone, planned meetings to ad hoc collaboration that happens on the fly," said Frost & Sullivan analyst Roopam Jain. "Integration of video and web collaboration with key business applications enhances the context within which information is shared, leading to better business outcomes and workflow enablement."

    ShoreTel launches cloud partner program

    ShoreTel has announced a new program that allows channel partners to take ownership of the installation process for ShoreTel Connect CLOUD customers.

    The program makes partners the single point of contact for customer installations, and partners remain the single point of contact after installations. The program requires certification for partners, and ShoreTel designates a project manager as the partner's single point of contact for customers.

    The program gives partners the opportunity to differentiate from each other, said Heather Tenuto, vice president of global channel programs at ShoreTel, based in Sunnyvale, Calif. The program allows partners to increase revenue and provide more consistent customer service to organizations, regardless of the deployment options they choose for ShoreTel cloud services.

    A look at BroadSoft's branding initiative

    In a recent blog, analyst Zeus Kerravala of ZK Research in Westminster, Mass., examined BroadSoft's new branding initiative to increase awareness of its reach in the unified communications as a service (UCaaS) market. Most businesses that have deployed a UCaaS platform are using BroadSoft services, but many do not realize it, according to Kerravala.

    BroadSoft intends to change that with the introduction of a "Powered by BroadSoft" branding for its service provider customers, which include Verizon, Vonage and Orange. However, the branding will require education for businesses, since they don't always care about the underlying technology of their services, Kerravala wrote in his blog.

    To address this, BroadSoft announced a new UCaaS business suite that offers three core apps: UC-One, Team-One and CC-One. Kerravala said there is opportunity for success with the initiative, as service providers need to move fast to keep up with the competition, and BroadSoft's suite gives providers competitive services.

    But there will be issues BroadSoft must be prepared to address. If a service provider uses the "Powered by BroadSoft" branding, but has a poor network that degrades performance, it could create the impression that BroadSoft's services are poor, Kerravala wrote. BroadSoft should look to set technical requirements for the branding to ensure a minimum level of quality.



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    Avaya 7765X Exam (Avaya Workforce Optimization Select Implementation and Support) Detailed Information



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