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920-167 - Contact Center RIS.6.0 Application Developer - Dump Information

Vendor : Nortel
Exam Code : 920-167
Exam Name : Contact Center RIS.6.0 Application Developer
Questions and Answers : 60 Q & A
Updated On : January 22, 2018
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920-167 Questions and Answers


D. The CRQS is the maximum number of network calls that can be queued to the network skillset on all the CCMSs before network skillset filtering is turned on for all servers.

Answer: C


A customer has Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact

Center Manager Administration Rls. 6.0 that is used for managing all nodes and Network Control Center (NCC). The customer just recovered from a WAN failure and needs to run a manual synchronization between NCC and all of the nodes. What is the utility for running manual synchronization on NCC?

  1. Sync utility

  2. NBConfig utility

  3. Database utility

  4. Configuration utility

Answer: B


A Contact Center Manager Server Rls. 6.0 customer with Network ACD is configuring their call options. What is the required configuration for First RAN Timer (FRT) to determine how long a caller waits before hearing the First RAN Route?

  1. FROA (First Ran On Arrival) must be set to NO in LD 20

  2. FROA (First Ran On Arrival) must be set to NO in LD 23

  3. FROA (First Ran On Arrival) must be set to YES in LD 23

  4. DNRT (Delay Night Ran Treatment) must be set to YES in LD 23

Answer: B


A customer has Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact Center Manager Administration Rls. 6.0 that they use to manage all nodes, plus the Network Control Center (NCC). The customer wants to route network calls to the site that responds with an available agent first. Which agent reserve option should be selected for this scenario?

  1. First Back

  2. Longest Idle Agent

  3. Average Speed of Answer

  4. Either Longest Idle Agent or Average Speed of Answer

Answer: A


Which switch release supports Network ACD on a Contact Center Manager Server Rls. 6.0?

  1. Communication Server (CS) 1000 Rls. 3.0

  2. CS 1000 M Rls. 2.0

  3. Meridian 1 X11 Rls. 15.X

  4. Meridian 1 X11 Rls. 25.10

Answer: A


A Contact Center Manager Server Rls. 6.0 customer with Network ACD wants to transmit

ISDN call data between sites. How should ISDN be programmed to accomplish this task?

  1. LD 86, ESN, PIN (both locations)

  2. LD 17, DLOP, Call_Data YES both locations

  3. LD 17, DLOP, PNI(near end); LD 16, RDB, PNI(far end)

  4. LD 15, Customer Data Block, PNI(near end); LD 16; RDB PNI(far end)

Answer: D


A customer had Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact Center Manager Administration Rls. 6.0 that is used for managing all nodes plus Network Control Center. When is Nodal Reserve Timer used?

  1. It is used when the Agent Reserve network skillset parameter is configured for First Back.

  2. It is used when the Number of Retries network skillset parameter is configured for at least 5


  3. It is used when the Time Between Retries network skillset parameter is configured for at least 5 times.

  4. It is used when the Agent Reserve network skillset parameter is configured for Longest Idle Agent or Average Speed of Answer.

Answer: D

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