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920-453 - CallPilot 2.x/3.0 Unified Messaging - Dump Information

Vendor : Nortel
Exam Code : 920-453
Exam Name : CallPilot 2.x/3.0 Unified Messaging
Questions and Answers : 61 Q & A
Updated On : November 15, 2018
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920-453 CallPilot 2.x/3.0 Unified Messaging

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920-453 exam Dumps Source : CallPilot 2.x/3.0 Unified Messaging

Test Code : 920-453
Test Name : CallPilot 2.x/3.0 Unified Messaging
Vendor Name : Nortel
Q&A : 61 Real Questions

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Nortel Nortel CallPilot 2.x/3.0 Unified

Camana Bay Selects Nortel IP answer for Voice, facts Communications | killexams.com Real Questions and Pass4sure dumps

Nortel

NYSE : NTTSX : NT

Nortel

August 13, 2007 09:00 ET

Developer Dart Realty Expects customer merits, improved Revenues

GRAND CAYMAN, CAYMAN ISLANDS--(Marketwire - Aug. 13, 2007) - Residents and organizations in Camana Bay, the Cayman Islands' greatest precise estate building, will quickly improvement from the very latest high-speed, high-bandwidth communications features, because of a converged IP voice and records network from Nortel(1) (TSX:NT)(NYSE:NT).

Dart Realty, which is developing this 500-acre grasp-deliberate neighborhood, has chosen a Nortel solution to provide IP telephony, unified communications, audio conferencing, contact facilities and other multimedia capabilities reminiscent of webcasting.

Camana Bay comprises a downtown middle, stores, business workplaces, neighborhoods, colleges, seaside access and enjoyment. Ronco Communications, a Nortel channel companion, is proposing network setting up and functions. A staged rollout is already underway with completion scheduled for August 2008.

"We expect Nortel's answer to improvement our clients by means of proposing superior provider without requiring funding in their own network device and features," pointed out Dale Dennis, vice chairman, counsel technology, Camana Bay. "The economy of scale will enable our tenants to enhance their profitability and reduce their community operating charges."

"Nortel is featuring Camana Bay with a network for you to develop along with its enterprise requirements, based on a unified platform that allows you to enable its IT crew to manipulate numerous purposes from a single web site and person interface," pointed out Norberto Milan, vice president, enterprise Networks, for Nortel in the Caribbean and Latin the united states.

The Nortel solution for Camana Bay will consist of Nortel's verbal exchange Server one thousand IP PBX and Telephony supervisor, CallPilot(1) Unified Messaging, Contact middle, Ethernet Routing Switches, wireless local area networking, and IP telephones.

About Camana Bay

Dart Realty (Cayman) Ltd. is the developer of Camana Bay, a 500-acre, blended-use master planned neighborhood that stretches from Grand Cayman's famous Seven Mile beach to the North Sound. filled with Caribbean-inspired architecture and an abundance of native plant life, Camana Bay will present residential apartments and homes, backyard and industrial workplaces, and a number of retail, restaurant and entertainment venues. With the town Centre as a result of open 2007/8, Camana Bay will be developed over decades permitting it to flourish for generations to return.

About Nortel

Nortel is a recognized chief in providing communications capabilities that make the promise of enterprise Made basic a fact for our consumers. Our next-era applied sciences, for both provider issuer and business networks, guide multimedia and enterprise-essential functions. Nortel's applied sciences are designed to aid eliminate modern barriers to effectivity, pace and efficiency by way of simplifying networks and connecting people to the information they want, after they want it. Nortel does enterprise in additional than 150 international locations everywhere. For extra information, talk over with Nortel on the web at www.nortel.com. For the newest Nortel information, visit www.nortel.com/news.

certain statements in this press unencumber may include phrases equivalent to "might", "expects", "may", "anticipates", "believes", "intends", "estimates", "objectives", "envisions", "seeks" and other similar language and are considered forward-searching statements or information under relevant securities legislation. These statements are in response to Nortel's present expectations, estimates, forecasts and projections concerning the working atmosphere, economies and markets through which Nortel operates. These statements are subject to essential assumptions, risks and uncertainties, that are tricky to predict and the actual outcomes can be materially distinct from these meditated in ahead-searching statements. For more information with appreciate to certain of those and different factors, see Nortel's Annual file on Form10-ok, Quarterly reports on form 10-Q and other securities filings with the SEC. until in any other case required through applicable securities legal guidelines, Nortel disclaims any intention or obligation to update or revise any ahead-looking statements, no matter if because of new suggestions, future routine or otherwise.

(1)Nortel, the Nortel brand, CallPilot and the Globemark are emblems of Nortel Networks.

Use of the phrases "associate" and "partnership" does not indicate a legal partnership between Nortel and every other party.


Nortel solutions advantage Healthcare trade; verbal exchange community Deployments enhance affected person Care, enterprise Continuity, reduce fees | killexams.com Real Questions and Pass4sure dumps

TORONTO--(business WIRE)--Nov. 22, 2004--Nortel (NYSE:NT)(TSX:NT) announced these days a collection of community deployments at healthcare amenities in North the usa, assisting hospitals give superior patient care and improve provider and protection while improving conversation capabilities and cutting back expenses.

Novant health, Capital fitness, Geisinger fitness gadget and The credit Valley hospital have deployed comfortable and official business options from Nortel, including instant local area networks (LANs) and optical and internet Protocol (IP) technologies to permit mobility and convey counsel to the element of care instantly and reliably. moreover, Nortel additionally introduced joint healthcare consumers with BT within the united kingdom, including The Royal Wolverhampton Hospitals NHS believe and man's and St Thomas' NHS foundation believe.

Healthcare-focused options from Nortel permit for distinct networks to be consolidated right into a single communications infrastructure, resulting in superior infrastructure efficiency, big discounts and reduced operating prices. The solutions also make it possible for healthcare contact centers to route calls right away to the most appropriate agent, regardless of region, to ensure instantaneous, effective service.

"We selected Nortel to supply the utmost in business resiliency," said Toni Kourey, senior vp and chief counsel officer, Novant health. "Its comprehensive converged solution offers connectivity across the total Novant fitness geographical infrastructure -- enhanced yet, there isn't any single factor of failure from a voice or records standpoint. This infrastructure is helping to convey enhanced affected person care and a much better area to work for physicians and nurses."

The contemporary deployment of Novant fitness's converged voice and facts community leverages Nortel optical and IP Telephony infrastructure to make certain community availability and reliability for all of Novant health's geographically-dispersed facilities. The converged solution permits immediate entry to applications similar to patient clinical information and exceeds latest healthcare requirements for business continuity and catastrophe restoration planning whereas conserving and securing crucial patient suggestions. the new converged solution enables for backup, storage and retrieval of crucial information for very nearly 3.four million patients.

"We work with healthcare suppliers to now not most effective increase carrier to their consumers but also make certain they exceed their ongoing communications wants in an industry the place carrier is of mission-crucial value," stated Dan younger, vp, world industry solutions advertising, Nortel. "There is not any different industry where timely communications are extra fundamental. We work carefully with our customers to determine how most excellent to meet their necessities, whether making certain doctors can collaborate in spite of area or without difficulty enabling sanatorium body of workers to attain the correct doctor on the correct time directly. The deployments introduced today represent our commitment to proposing business-main solutions with the reliability, safety and productiveness advantages that our shoppers demand whereas enhancing the human adventure through communications."

Capital health recently chose the Nortel Unified Messaging platform via Nortel Elite capabilities accomplice TELUS Communications, Inc. to provide unified messaging services to greater than 6,000 users in dissimilar facilities. Unified messaging solutions will raise the means of individuals to contact Capital health personnel any time of the day through the information superhighway or through telephone. Converging messaging functions additionally allows for Capital health personnel to reply to desktop or voice messages within the caller-favourite method.

Donna Strating, chief guidance officer of Capital health, said that the enterprise-wide solution will in the reduction of operating charges, simplify management and increase team of workers productiveness.

Capital health grants public fitness, community fitness, outpatient and inpatient acute care, rehabilitative care and extended care services to greater than a million residents in the better Edmonton, Alberta location, together with Capital fitness hyperlink, a always-accessible fitness information line operated by way of registered nurses. Capital health link quite simply addresses patients' questions and reduces pointless walk-ins to emergency rooms.

moreover, Geisinger health system, a 691-bed surgeon-led gadget serving residents throughout 38 counties in primary and Northeastern Pennsylvania, has deployed products and solutions from Nortel's award-successful Self-provider options portfolio, in addition to items from the Nortel IP Telephony portfolio. These solutions have resulted within the firm's call center reducing its name abandonment fee by way of 37 % while increasing its mobilephone client provider degrees 19 p.c. additionally, Nortel's speech awareness answer allows for callers to connect without delay with the equipment's 600 docs and more than seventy eight departments and 42 group practice websites via voice prompts.

"We checked out a number of voice device providers, however we chose Nortel because of their means to interface with our latest programs and their staggering service," pointed out Carol Swank, Geisinger's entry core Director.

To make certain caregivers are in a position to collaborate seamlessly despite location, credit Valley health facility additionally deployed the Nortel VoWLAN answer. "This enables all our caregivers to coordinate with consultants, primary care givers and other consultants straight, providing voice communications as well as access to other functions in a secure ambiance that protects affected person counsel and permits greater entry at the factor-of-care," stated Leigh Popov, supervisor, tips methods, technical services and telecommunications, The credit score Valley hospital.

Nortel presents a number of enterprise, optical and wireless solutions designed certainly to satisfy the necessities of healthcare purchasers. These options encompass cellular healthcare functions, safety, high-efficiency networking, business continuity and catastrophe recuperation, IP telephony, multimedia collaboration, contact facilities and self-provider functions.

About Nortel

Nortel is a recognized chief in providing communications capabilities that enhance the human experience, ignite and energy global commerce, and cozy and give protection to the realm's most vital assistance. Serving each carrier company and commercial enterprise clients, Nortel delivers inventive expertise solutions encompassing conclusion-to-conclusion broadband, Voice over IP, multimedia functions and functions, and instant broadband designed to aid americans clear up the area's highest quality challenges. Nortel does business in additional than 150 international locations. For extra information, discuss with Nortel on the web at www.nortel.com. For the newest Nortel news, visit www.nortel.com/information.

definite tips included in this press free up is forward-looking and is subject to vital risks and uncertainties. The consequences or events expected in these statements might also differ materially from exact outcomes or pursuits.

elements which might trigger results or pursuits to vary from existing expectations encompass, amongst different issues: the influence of Nortel's independent review and planned restatement or revisions of its prior to now introduced or filed monetary consequences; the resolution of the accounting concerns introduced on November 11, 2004, together with the outcomes of discussions with the U.S. Securities and trade commission (SEC); the influence of the administration adjustments announced on April 28, 2004 and August 19, 2004; the have an impact on of the inability to meet Nortel's submitting responsibilities on guide amenities and public debt responsibilities; any advantage delisting or suspension of the enterprise's or NNL's securities; the adverse resolution of litigation, investigations, intellectual property disputes and an identical matters; the sufficiency of Nortel's restructuring actions, together with the work plan announced on August 19, 2004 as up to date on September 30, 2004, including the skills for greater specific charges to be incurred in reference to restructuring moves in comparison to the estimated prices of such actions; cautious or reduced spending via Nortel's shoppers; fluctuations in Nortel's operating results and familiar industry, financial and market situations and boom prices; the communication by using Nortel's auditors of the existence of cloth weaknesses in interior controls; Nortel's capacity to recruit and keep certified employees; fluctuations in Nortel's cash flow, degree of stunning debt and latest debt scores; the use of cash collateral to guide Nortel's general path company actions; the dependence on Nortel's subsidiaries for funding; the influence of Nortel's described advantage plans and deferred tax assets on consequences of operations and Nortel's money flows; Nortel's dependence on new product building and its means to foretell market demand for selected items; Nortel's capability to combine the operations and technologies of obtained companies in an exceptional method; the have an effect on of speedy technological and market alternate; the have an effect on of price and product competition; barriers to international boom and world financial situations, mainly in rising markets and including pastime fee and forex trade fee fluctuations; the affect of rationalization in the telecommunications industry; changes in legislation of the web; the influence of the credit score risks of Nortel's shoppers and the impact of customer financing and commitments; stock market volatility commonly and as a result of acceleration of the contract date or early agreement of Nortel's purchase contracts; the impact of Nortel's give and outsourcing contracts that comprise delivery and installation provisions, which, if now not met, could effect in the charge of colossal penalties or liquidated damages; and the future success of Nortel's strategic alliances.

For more information with appreciate to certain of those and different elements, see essentially the most recent form 10-Q/A and kind 10-ok/A filed through Nortel with the SEC. except otherwise required via applicable securities laws, Nortel disclaims any intention or duty to replace or revise any ahead-searching statements, whether on account of new tips, future events or in any other case.

Nortel, the Nortel logo, the Globemark and CallPilot are emblems of Nortel Networks.


Nortel prevails in Social security protest | killexams.com Real Questions and Pass4sure dumps

Nortel prevails in Social protection protest

firstly posted at eleven:36AM March 18; up to date at 10:41AM March 19

  • by way of Nick Wakeman
  • Mar 18, 2008
  • (up-to-date) Nortel executive solutions has prevailed in a protest of its $300 million contract to construct a voice-over-IP network for the Social security Administration.

    Nortel gained the contract in July 2007, nonetheless it was protested through AT&T Inc. Now that the protest has been rejected, work on the phone systems substitute task can begin, Nortel officials stated.

    The venture is believed to be the biggest VOIP deployment in the world and should aid fifty five,000 field office agents. it's going to include a centrally managed contact center with unified messaging and interactive voice response capabilities.

    "here's a affirmation that VOIP is an commercial enterprise solution," talked about Mike Paige, chief operating officer of Nortel government options. "so far most deployments had been an awful lot smaller and on the edge of the commercial enterprise."

    SSA wants to improve and enrich its capabilities because the company anticipates an inflow of recent users as baby boomers retire, Nortel spoke of.

    Nortel talked about the company expects the new VOIP network to support consolidate monthly public community carrier expenses, lower operating and upkeep fees, and set up a platform for future services.

    Nortel's answer additionally will give SSA's network a common appear and think to their networks, which will keep expenses in practicing and aid, Paige noted.

    "today there are separate networks for information and telephony, however as you merge them into one spine, which you could have enormous cost savings," Paige observed.

    different companies should be staring at the roll-out on the company. "It is obvious in speaking to [chief information officers] that they'll study it," he talked about. "they'll be asking extra questions about how they can take talents of the path SSA has blazed."

    Implementation will begin immediately. in the first yr, Nortel will substitute present mobilephone programs in 205 of the agency's virtually 1,600 container workplaces. The company will substitute 500 systems per year after that. The contract additionally includes community integration operation, preservation, person guide and practicing.

    an immense competencies of a VOIP community is the information SSA can assemble with it. "They want to understand the name circulate and extent and use that facts to make company selections," Paige talked about.

    Nortel has built a knowledge mining and reporting ability if you want to allow SSA to extract the tips it wants, he talked about.

    In making their inspiration to SSA, Nortel needed to show that the nice of service was on the equal stage with a VOIP network as with a traditional community. safety changed into one more enviornment where Nortel needed to show the capabilities of the VOIP solution, he noted.

    Nortel is the use of its conversation Server 1000 switching, Media Processing Server 500 IVR, the Unified Messaging 2000 core platform and CallPilot, and IP mobile 1100 collection handsets.

    Nortel's teammates consist of customary Dynamics Corp., Black container community services, Shared applied sciences Inc., York Telecom, excessive Wire Networks Inc., NetIQ Corp., NetCom technologies Inc. and Planning and learning technologies Inc.

    The SSA win joins different govt VOIP deployments for Nortel. The company is also engaged on projects at the Senate and defense, energy, Transportation and Veterans Affairs departments, the business spoke of.

    Nortel ranks No. 90 on Washington expertise's 2007 correct 100 checklist of the greatest federal govt major contractors.

    in regards to the creator

    Nick Wakeman is the editor-in-chief of Washington expertise. observe him on Twitter: @nick_wakeman.


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    Microsoft Announces Unified Messaging Strategy for Knowledge Workers | killexams.com real questions and Pass4sure dumps

    ATLANTA, June 8, 1999 — Today at SUPERCOMM ’99, Microsoft Corp. President Steve Ballmer announced Microsoft’s vision for unified messaging, providing knowledge workers with any-time, anywhere access via any phone or other device to a single inbox containing e-mail, voicemail, fax and page messages. The announcement demonstrated Microsoft’s substantial efforts to provide the leading platform for unified messaging based on the Microsoft® Windows NT® and Windows® 2000 operating systems, Microsoft Exchange Server and Windows CE. More than 50 companies, including industry leaders Lucent Technologies Inc., Nortel Networks Corp. and Active Voice Corp., are actively developing and delivering unified messaging solutions on the Microsoft platform, directly benefiting customers through increased productivity, enhanced manageability and lower total cost of ownership. Today’s announcement highlighted the unified messaging features of the next release of Exchange Server, including a high-performance Web Store and support for the Voice Profile for Internet Messaging (VPIM) standard, as well as Windows 2000 and Windows CE features.

    “Customers want access to all types of business-critical communications any time, anywhere,” Ballmer said. “Today we’re outlining a Microsoft vision for unifying the voice and data worlds to make knowledge workers more productive and enable companies to innovate more quickly and compete more effectively.”

    Unified Messaging Connects and Informs Knowledge Workers

    Unified messaging is a key component of the four knowledge worker initiatives announced by Microsoft at Tech Ed 99 two weeks ago:

  • The digital dashboard enables knowledge workers to manage their e-mail, voicemail, fax and page messages with the same interface they use to search the Web or an intranet, and access corporate data and applications.

  • The Web Store is the basis of the next-generation unified messaging platform and will offer knowledge workers one place to store and manage all their information, including documents, e-mail and voicemail messages, and Web pages.

  • Mobility and wireless access are increasingly important to knowledge workers, enabling them to access their unified inbox with wireless phones and devices, with messages delivered in a format optimized for the situation, person and device.

  • Intelligent interface research will transform the way people use computers, bringing technology innovation such as natural language processing to the next generation of unified messaging.

  • Exchange“Platinum” to Extend Microsoft Platform Leadership

    Exchange Server has supported both voice and data messaging from its initial release three years ago and, on the strength of its architecture, has become the leading platform for unified messaging today. The next release of Exchange Server, code-named “Platinum,” will extend the leadership of Exchange as a unified messaging platform, with features including the following:

  • The high-performance Web Store, which extends Exchange Server’s support for voice and data messaging, and adds integration of Web content, documents and applications

  • The new Super Long Value (SLV) database format, enabling streaming of large voice data files directly in and out of the Web Store

  • Support for the VPIM standard, enabling interoperability between separate voicemail systems

  • Scalability to millions of users through a highly flexible architecture that enables system architects to split services onto separate machines

  • Built-in support for wireless access to Exchange data, enabling new levels of mobility and productivity for knowledge workers

  • “‘Platinum’ is a major milestone in the technology road map for unified messaging and wireless access, the optimal infrastructure for the convergence of voice and data,” said Eric Lockard, general manager of the Exchange product group at Microsoft. “With its massive scalability and high-performance Web Store, ‘Platinum’ will deliver a platform for unified messaging to companies with from 10 employees to 10 million employees.”

    Windows – Providing the Infrastructure for Unified Communications

    Just as Exchange Server has emerged as the leading platform for unified messaging, Microsoft Windows operating system products have become the leading platform for open, unified communications. Windows NT Server includes support for telephony services, remote access, routing and virtual private networking. Microsoft is advancing the platform with Windows 2000, which will include quality-of-service enhancements, the Active Directory TM directory service and the Microsoft Management Console for integrated e-mail, voicemail and network system management. Microsoft’s unified messaging strategy encompasses wireless access and the full range of devices powered by the Windows CE operating system, intelligently linking these devices both online and wirelessly to Exchange Server e-mail and voicemail. This extends the power of the PC to mobile professionals and knowledge workers regardless of location or device used.

    Microsoft Exchange Platform Embraced by Industry Leaders

    Companies such as Lucent Technologies and Active Voice Corp. have already chosen the Microsoft platform for their unified messaging solutions, and others, including Nortel Networks, are announcing their support for it today. (More information on the companies that are developing solutions built on or connecting to Exchange is available at http://www.microsoft.com/Exchange/techinfo/umh_r.htm .)

    “Lucent chose to develop Unified Messenger on Microsoft Exchange Server because it is an optimal platform for enabling unified messaging solutions,” said Vincent Deschamps, general manager for Lucent’s Unified Messaging offer. “Lucent’s Unified Messenger customers worldwide have experienced measurable increases in productivity, while lowering their total cost of ownership. We are excited to continue to work closely with Microsoft on its ‘Platinum’ release, which will further extend the benefits of Lucent’s Unified Messenger for knowledge workers around the globe.”

    A recent study by the Radicati Group confirmed that Exchange-based unified messaging lowers TCO while increasing productivity. The study found that knowledge worker productivity improved by 30 minutes per day and companies realized a 70 percent savings in administration and support costs when using an Exchange-based unified messaging solution.

    Microsoft supports both commonly used architectures for unified messaging, the integrated model where separate servers are merged at the client, and the Exchange Server-based unified model that combines all voice and data management on one server with a single point of directory and administration.

    “Today, Nortel Networks is announcing that we will be extending CallPilot’s leading multimedia messaging capabilities to support the Microsoft architecture for unified messaging, based on the single store, directory and point of administration of Exchange Server,” said John Myers, vice president and general manager of Nortel’s Messaging Business. “The combination of Exchange and CallPilot provides an important step on the path toward unified networks, which will enable our customers to bring their voice and data worlds together.”

    Unified messaging is a technology with global reach, and numerous companies are delivering solutions built on Exchange to customers worldwide. ” We are extremely pleased with

    our decision to build Unity from the ground up to take full advantage of Exchange as a unified messaging platform, “said Frank J. Costa, CEO and president of Active Voice.” This has allowed us to deliver an enterprise-caliber, world-class product that led directly to new business with Siemens, NEC and others. Together, these partners account for 26 percent of all new customer-premise telephone lines installed worldwide. More and more people will recognize the value of fully unified messaging as these companies deliver Unity to their Exchange customers around the globe. “

    About Microsoft

    Founded in 1975, Microsoft (Nasdaq “MSFT” ) is the worldwide leader in software for personal computers. The company offers a wide range of products and services for business and personal use, each designed with the mission of making it easier and more enjoyable for people to take advantage of the full power of personal computing every day.

    Microsoft, Windows NT, Windows and Active Directory are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

    Other product and company names herein may be trademarks of their respective owners.

    Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate information pages.


    Around the Clock Unified Messaging | killexams.com real questions and Pass4sure dumps

    As its name suggests, 724 Solutions is offering seamless communications for IP-based domains around the clock, and now it seems industry player Nortel has chosen 724’s Seamless Messaging solution.

    724 Solutions, which provides next-generation mobile data solutions, is poviding its Seamless Messaging solution to allow transparent messaging between enterprise and mobile networks. Execs at the Santa Barbara, Calif.-based company say its plan will benefit Nortel’s leading Fixed MobileConvergence (FMC) Enterprise solutions including Nortel’s Communication Server 1000 and CallPilot Unified Messaging.

    Read more about it here.


    Unified messaging: A mature technology | killexams.com real questions and Pass4sure dumps

    Unified messaging combines the management of voice, fax and conventional email messages in a single in-box that can be accessed through a conventional email client or telephone. Voicemails can be read on a personal digital assistant (PDA), emails can be listened to on a phone, and faxes can be routed to an email in-box.

    A unified messaging system (UMS) can replace an organization's traditional collection of disparate communication devices, networks and interfaces. By streamlining messaging management down to one in-box that's accessible through a range of devices and interfaces, a UMS accelerates workflow and reduces the ongoing amount of overhead required by IT to manage it all.

    A UMS is especially advantageous to mobile users because it allows single-point access to messaging, regardless of whether the individual has been issued a computer, PDA, smartphone or just a basic wired or cellular phone. It enhances the productivity of mobile end users by allowing them to accomplish more no matter the device they're using.

    For example, a mobile worker with a simple handset can manage email through a UMS-provided text-to-speech interface. By using voice prompts to access waiting messages, the mobile worker can make use of time that was previously nonproductive, and can respond more quickly to customer needs.

    All of this capability has been long in coming. In the mid- to late '90s, the infrastructure simply wasn't in place to support the rich services offered by a UMS. Bandwidth was prohibitively expensive, and standards were few and far between. First-generation UM solutions were proprietary and did not interoperate well -– or at all -– with equipment from other vendors.

    UM early adoptions suffered, but things have changed significantly –- and for the better –- in the UM space during the past three years. The messaging and networking landscape in which UM is being deployed has matured, thanks to the wider adoption of standards such as H.323, Internet Message Access Protocol, Session Initiation Protocol and Simple Mail Transfer Protocol. And the emergence of XML allows businesses to deploy richer capabilities than ever before.

    Consequently, today's UMS offerings are generally easy to install and manage. And as companies update their messaging roadmaps, UM is coming up in discussions far more often than not.

    Of course, no major infrastructure project should ever be approached lightly, and there are several factors to consider before deploying a UMS:

  • Price: Capital costs alone should give some businesses pause. A full-on UM implementation can easily cost in the range of six figures, so careful financial planning is a must.
  • Infrastructure: Although UM can be implemented over conventional telephony infrastructure and doesn't necessarily require an IP-based network as a prerequisite, network infrastructure will almost certainly need some upgrading to support a consolidated voice/data implementation.
  • Training: The impact on existing staff will also be significant. Traditionally separate data and telephony teams will either be combined outright or will need to work more closely together. Skills training needs will be paramount. End users will also need training to take advantage of new services and interfaces, and support infrastructure such as help desks will also need attention.
  • The leading major vendor offerings are Alcatel-Lucent's OmniTouch Unified Communication, Avaya Inc.'s Unified Communications, Cisco's Unified Communications Applications Solution and Nortel Networks' CallPilot Unified Messaging. But there's also Microsoft's Exchange 2007 to consider, which incorporates robust UM capability and interfaces with an organization's expanding range of messaging and collaboration offerings.

    Carmi Levy is a senior research analyst at London, Ontario-based Info-Tech Research Group Inc. He specializes in end-user computing, messaging and mobility. Contact him at clevy@infotech.com.

    This article originally appeared on SearchCIO-Midmarket.



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    Nortel 920-453 Exam (CallPilot 2.x/3.0 Unified Messaging) Detailed Information



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