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EX0-115 - IT Service Management Foundation based(R) on ISO/IEC 20000 - Dump Information

Vendor : Exin
Exam Code : EX0-115
Exam Name : IT Service Management Foundation based(R) on ISO/IEC 20000
Questions and Answers : 136 Q & A
Updated On : November 12, 2018
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EX0-115 Questions and Answers

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EX0-115 IT Service Management Foundation based(R) on ISO/IEC 20000

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Killexams.com EX0-115 Dumps and Real Questions

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EX0-115 exam Dumps Source : IT Service Management Foundation based(R) on ISO/IEC 20000

Test Code : EX0-115
Test Name : IT Service Management Foundation based(R) on ISO/IEC 20000
Vendor Name : Exin
Q&A : 136 Real Questions

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Exin Exin IT Service Management

Greek insurer sale doubtful after row between patrons | killexams.com Real Questions and Pass4sure dumps

ATHENS (Reuters) - A deal to sell country wide financial institution of Greece’s assurance unit to U.S. and Dutch buyers seemed fragile after a prison row erupted between both buyers on Wednesday.

U.S. investor Calamos family unit companions (CFP) observed in an emailed statement it had filed a lawsuit within the U.S. against Dutch EXIN financial services Holdings for defaulting on loans.

Calamos Investments and EXIN partners, a Netherlands-primarily based investor focused on assurance, reinsurance and asset management, had agreed remaining year to acquire seventy five % of the countrywide bank of Greece’s (NBGr.AT) insurance unit - country wide insurance - for 718 million euros ($889 million).

EXIN declined to touch upon the litigation itself, however observed on its website it became ‘fully committed’ to seeing the deal succeed in the prescribed timeframe.

The deal become signed in June however the patrons have yet to notify regulators at Greece’s relevant financial institution of key details.

“The bank of Greece has now not received the folder containing the closing shareholding structure of the buying group,” a senior imperative bank authentic informed Reuters, declining to be named. “We predict EXIN to do so within the next days.”

The funding changed into alleged to be concluded via the conclusion of March in keeping with the terms of the deal.

countrywide financial institution of Greece turned into now not instantly obtainable for remark. under the deal, it was to preserve a 25 p.c stake within the insurance unit.

In an emailed press release, Calamos family partners (CFP) mentioned it turned into searching for immediate repayment of more than $41 million in essential, plus pastime, owed to them by using EXIN beneath a collection of mortgage agreements. the complete volume became payable on December 31 2017, and was now in default.

It spoke of EXIN has time and again didn't give requested financial statements and other monetary, accounting and regulatory tips and statistics as required through the relevant personal loan agreements. furthermore, the lawsuit seeks a full accounting of when and how EXIN used the borrowed funds.

EXIN later spoke back with a press release on its web page.

“EXIN has recently been made mindful that one in all its partners has chosen to concern a press release regarding the existence of a litigation against EXIN. EXIN doesn't touch upon litigation nor threats of litigation,” the enterprise noted.

“EXIN continues to be thoroughly committed to the expeditious close of the (countrywide insurance) transaction inside the prescribed timeframe.”

national bank of Greece had put its assurance subsidiary up for sale as part of a restructuring plan authorised via the european Union to exit non-banking operations and center of attention on core banking.

Reporting with the aid of George Georgiopoulos, modifying with the aid of Louise Heavens and Elaine Hardcastle


EXIN Appointed professional examination Institute for the Cloud Credential Council | killexams.com Real Questions and Pass4sure dumps

PALO ALTO, CA--(Marketwired - April 26, 2016) - The Cloud Credential Council (CCC) and EXIN, the world examination institute for ICT-experts, have entered a partnership appointing EXIN to be the reputable examination institute for the CCC certification software. The mutual vision of EXIN and the CCC in cloud competence construction supplied an ideal chance to be a part of forces.

The CCC is an established cloud competence construction body and the creator of the main seller-impartial, position-based mostly, CCC cloud certification software. The CCC certifications, mapped to key roles in IT and enterprise, have been developed after wide research and contributions from consumer companies and main cloud expertise companies to provide a well-rounded approach to cloud competence standards. EXIN, as an authority within the IT practicing business, brings a wealth of experience and assist to the CCC in managing the turning out to be demand for cloud certification. EXIN will be handling all accreditation and examination services on behalf of the CCC as of might also 1, 2016.

joining forces to extra boost cloud competence standards in trade is a logical next step for EXIN and the CCC. The CCC will advantage vastly from EXIN's wide journey as a leading IT certification and accreditation body. trade forecasts expect continued increase for cloud computing in 2016 and past. With this boom, the practicing and certification needs of IT experts is of expanding difficulty for many corporations, making this an excellent time to mix and raise the efforts of EXIN and the CCC to fill the cloud talents hole.

concerning the Cloud Credential Council

The Cloud Credential Council (CCC) is a global member-primarily based firm mandated to drive cloud readiness through valuable competence construction. The CCC has established vital cloud certifications for key IT roles in order to domesticate cloud-equipped IT specialists. As an unbiased and vendor-impartial certification physique, the CCC has an increasing checklist of individuals such as public sector and academic institutions, cloud carrier providers, cloud users, cloud practicing suppliers, knowledgeable associations and international certification our bodies across the world. visit www.cloudcredential.org for extra suggestions.

About EXIN

EXIN is the world impartial certification institute for ICT-specialists. With 30 years of event in certifying the competences of over 2 million ICT-gurus, EXIN is the leading and trusted authority within the ICT-market. With over one thousand authorised partners EXIN facilitates checks and e-competence assessments in additional than one hundred sixty five countries and 20 languages. EXIN is co-initiator of the e-Competence Framework, which turned into installation to deliver unambiguous ICT certification dimension concepts inside Europe and past. For extra suggestions, please visit www.exin.com.


Simplilearn, chief in knowledgeable Certification working towards, Raises $10 Million in series B Funding Led via Helion project partners and Kalaari Capital | killexams.com Real Questions and Pass4sure dumps

SAN FRANCISCO, CA--(Marketwired - Sep 18, 2013) - Simplilearn (www.simplilearn.com), the main company of online practicing and expert certification classes, announced today that it raised $10-million in sequence B funding from Helion undertaking companions and Kalaari Capital. The funding will enable the enterprise to diversify and expand its path catalog so as to add extra categories, center of attention on enhancing client engagement by adding local crew members within the US, UK, Australia and the core East, and enhancing its expertise platform to make courses accessible on cellular instruments.

"Simplilearn aspires to be world leaders in the enterprise of on-line certification examination preparation for working specialists. Our USP is that we present handy and easy online, school room and blended practising courses across the globe. whereas there are lots of avid gamers available in the market that design and bring a gamut of certification checks, there isn't any single business that helps you conveniently put together for such certification checks, and here's the hole that Simplilearn is addressing," said Krishna Kumar, CEO of Simplilearn. "we have now been lucky to have effectively proficient over 75,000 gurus, and we'd like to use this funding to continue to scale and aid greater specialists around the world to realize their career desires."

"The boom that Simplilearn has seen in the ultimate few quarters is testimony to its success in differentiating itself in a crowded online working towards market. The approach of being entirely focused on certification lessons offers it a different area, and opens up a large addressable market," noted Rahul Chowdhri, Director, Helion Advisors. "as the demand for certified authorities continues to develop, Simplilearn's creative platform and large stock of classes will be a useful aid for working authorities and massive businesses."

Simplilearn offers blended school room and on-line working towards programs across eleven classes: assignment management, Agile and Scrum Certification, IT carrier management, big information and Cloud Computing, IT protection management, Finance administration, first-class management, SAP Certification, CompTIA Certification, Microsoft Certification, and Cisco Certification.

In 2009, Simplilearn launched as a weblog that shared ideas on assignment management and provided PMP aspirants tips about certification and professional training. In April 2010, Simplilearn added an resourceful "blended mannequin" approach to PMP practising, which entailed a mixture of classroom and online practising. A year later, the web page begun providing further classes across classes and by way of June 2012, Simplilearn had trained over 20,000 experts in over 50 nations around the world.

Now, Simplilearn presents online training, blended school room practicing and examination observe checks 24 hours a day, seven days a week, in over eighty courses throughout eleven major classes. up to now, the business has knowledgeable over seventy five,000 gurus in over one hundred fifty countries everywhere. Arguably, it is the greatest certification practising company for working authorities. The business comprises a superb group of over 500 full time authorities across locations.

"on account that its inception, Simplilearn has grown at a fee of four hundred% and has outpaced that increase considering that our investment early remaining yr," stated Rajesh Raju, Managing Director, Kalaari Capital. "we are excited with the increase course that the company is embarking on with the latest round of funding. We envision a world management position for the enterprise in catering to individuals and corporates in a number of certification areas."

Khetal advisors acted because the sole guide to Simplilearn for this transaction.

For extra tips, discuss with www.simplilearn.com.

About SimplilearnSimplilearn is a web getting to know vacation spot for young working experts who are taking a look at profession enhancement via certification courses throughout business verticals. With analyze centers throughout the globe, Simplilearn.com offers over eighty certification courses throughout eleven classes. At current, Simplilearn trains about 4000 gurus a month.Simplilearn is a world Registered schooling issuer (REP) of PMI, united states of america, permitted working towards firm (ATO) by APMG overseas, UK, accepted Examination center (AEC) by means of EXIN and PEOPLECERT. the entire classes offered at Simplilearn.com are accredited for online delivery and authorized global. For extra assistance, seek advice from http://www.simplilearn.com

Story Continues

About Helion:Helion is a leading multi-stage assignment fund with over $600 million under management. The fund invests throughout the expertise and customer sectors. Helion's buyers are well-respected world institutions including true tier university endowment money, sovereign funds, foundations, pension money, family unit places of work and Fund of money. The fund and its portfolio corporations are recommended by an skilled and business favourite team of authorities comprises Sanjeev Aggarwal, Ashish Gupta, Kanwaljit Singh, Rahul Chandra and R Natarajan. For extra counsel visit www.helionvc.com

About Kalaari Capital:Kalaari Capital is a number one early-stage venture capital fund with a spotlight on technology-oriented businesses. The fund is captivated with investing in entrepreneurs who are poised to be tomorrow's international leaders. Kalaari seeks out organizations that are striving to catch new markets via resourceful enterprise models on a global scale. For more assistance consult with www.kalaari.com


EX0-115 IT Service Management Foundation based(R) on ISO/IEC 20000

Study Guide Prepared by Killexams.com Exin Dumps Experts


Killexams.com EX0-115 Dumps and Real Questions

100% Real Questions - Exam Pass Guarantee with High Marks - Just Memorize the Answers



EX0-115 exam Dumps Source : IT Service Management Foundation based(R) on ISO/IEC 20000

Test Code : EX0-115
Test Name : IT Service Management Foundation based(R) on ISO/IEC 20000
Vendor Name : Exin
Q&A : 136 Real Questions

Do not waste your time on looking, simply get these EX0-115 Questions from actual test.
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What study guide do I want to put together to pass EX0-115 examination?
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What is needed to examine for EX0-115 examination?
I appreciate the struggles made in developing the examination simulator. its miles excellent. i passed my EX0-115 examspecifically with questions and solutions supplied by way of killexams.com crew


Is there a shortcut to clear EX0-115 exam?
I bypass in my EX0-115 exam and that turned into now not a simple pass but a notable one that I should tell anybody with proud steam crammed in my lungs as I had were given 89% marks in my EX0-115 exam from analyzing from killexams.Com.


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IT Service Management Foundation based(R) on ISO/IEC 20000

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Getting started with ITIL service management | killexams.com real questions and Pass4sure dumps

ITIL outlines processes and practices for efficient, cost-effective and business-centric IT service management...

.

Although numerous paradigms exist, the IT Infrastructure Library (ITIL) has emerged as one of the best-known and widely practiced approaches for IT Service Management (ITSM). ITIL service management comprises an established set of processes, procedures and tasks that help IT organizations deliver and manage computing services to the business. ITIL publications, under Crown Copyright, form the foundation for international standard ISO/IEC 20000.

Following ITIL procedures and processes allows an organization to shape a data center that complements business strategies. Targeted data center investments add value to the enterprise by creating a foundation for planned IT activities, ensuring compliance and performing with measurable, ongoing improvement.

ITIL does not detail specific data center technologies or discuss deploying or managing particular technologies. It is business- and technology-agnostic, so it addresses the widest possible range of business sizes and product choices. For example, ITIL discusses outsourcing to service providers and offers a means to evaluate the financial implications of outsourcing, but does not dictate how to interact with specific outsourcing providers.

ITIL 2011 service management

Each ITIL revision aims to improve the logical organization and business relevance of the service management approach.

The ITIL 2011 edition covers 26 processes spread across five principle publications that discuss strategy, design, transition, operation and improvement.

The Service Strategy publication tackles a market-driven approach to providing IT services. It describes a range of management processes that help businesses make the best outsourcing decisions with the best financial benefits.

The Service Design publication shows how planned IT services affect the larger business. It covers IT services design practices and technology service delivery, as well as service management tools, ITIL service support processes, and the supply chain supporting the service. Specific management processes include service-level, availability, capacity and security management.

The Service Transition publication explains processes that translate business needs into actual IT services. ITIL service management dictates that you approach these translations as projects, and the Service Transition publication covers how to manage changes to the business environment. Transitions include change management, asset and configuration management, software release or deployment management, service testing and so on.

The Service Operation publication provides a series of practices to help organizations deliver the required service levels to employees, partners and customers -- the part of the ITIL lifecycle where IT actually delivers value. ITIL service practitioners learn how to handle events and incidents, fulfill requests, manage problems and ensure identity security.

The Continual Service Improvement publication helps organizations identify where service changes are needed and adjust services to changing business needs on an ongoing basis -- all while maintaining control and measuring the effects of their changes. This involves defining measurement points and then gathering, processing and analyzing the data. When improvement is needed, the IT team implements changes, evaluates the effect and, from that data, formulates more changes. It's an ongoing process.

Training and certification for ITIL

ITIL practitioners require formal certification, which is managed by the ITIL Certification Management Board and administered commercially by the APM Group Limited. Exam providers include Peoplecert, Pearson VUE, Prometric and many others.

ITIL 2007 and 2011 versions use four levels of certification, based on credits: Foundation, Intermediate, Expert and Master. A candidate that passes the basic exam receives a Foundation certification and two credits.

Candidates seeking Intermediate ITIL certification must pursue a selection of lifecycle modules (three credits each) or capability modules (four credits each) to reach the 16 credits.

Expert-level ITIL certification requires a minimum of 22 credits from various Intermediate modules, including an additional five credits earned from a comprehensive "Managing across the Lifecycle" exam.

A Master-level ITIL certification is more evaluation-based, requiring Expert ITIL certification and at least five years of experience in a high-level ITSM role.

Numerous training companies offer a combination of written, online, live classroom and other resources to prepare for the ITIL exam. The amount of time and effort that goes into an ITIL certification varies dramatically depending on the type of learning vehicles and the personal attention devoted to the effort.


What you need to know about IT service management | killexams.com real questions and Pass4sure dumps

IT service management

In the early days of business computing, the technology was seen as a supporting tool to help speed up processes like preparing accounts or controlling stock. But as information technology has found its way into more and more areas of business, it’s become increasingly important that IT should be aligned with the needs of the business and be able to deliver added value.

For this to be effective businesses need to have policies and procedures in place to plan, deliver, control and operate the IT services they offer either internally or to outside customers. All of these activities can be drawn together under the umbrella title of IT service management.

ITSM is about ensuring services meet the demands of the end user. It has its roots in best practice frameworks like the Information Technology Infrastructure Library (ITIL). An international standard for service management is set out in the ISO/IEC 20000 standard and this has its roots in ITIL 2.

ITSM Frameworks

While ISO/IEC 20000 is the best known standards framework for service management, it isn’t the only one. ISO/IEC 20000 sets out the minimum requirements for an effective service management system (SMS). Conformance of the SMS to the ISO/IEC standard can be audited and organizations are able to achieve an ISO/IEC 20000 certification to show they meet the appropriate standards.

Other commonly used frameworks include the Business Process Framework(eTOM) which is specifically designed for and aimed at telecommunications service providers. There’s also the

Control Objectives for Information and Related Technologies (COBIT) which is an IT governance framework specifying control objectives, metrics and maturity models. Recent versions of COBIT have brought their naming of select control objectives into line with to established ITSM process names.

FitSM is a standard for smaller businesses aimed at producing lightweight service management. It originated as a European Commission-funded project and contains a number of parts, including auditable requirements and document templates. FitSM standards are published under Creative Common licenses and its compatible with other process standards including ISO/IEC 20000.

The Microsoft Operations Framework (MOF) is designed to offer practical guidance for everyday IT activities and help businesses implement reliable, cost-effective IT services based on Microsoft technologies. The latest release of MOF covers service management practices for private cloud operations.

ITSM Tools 

It isn’t strictly necessary to use software in order to implement ITSM. However, many of the more workflow driven requirements can benefit from being controlled using software. There are many tools available to help businesses with the implementation and operation of ITSM. These usually have a workflow management system at their heart, focused on handling service requests, problems, incidents and changes.

Software suppliers whose tools fulfill specific ITIL requirements can get official approval. This allows them to display a logo on their products under the Axelos accreditation scheme.

As with many other areas cloud-based solutions are gaining in popularity and the market for cloud ITSM systems is expected to be worth over $8 billion by 2021 according to research firm Markets and Markets. This is being driven in part by an increasingly mobile workforce and by the demands of the IoT and big data.

Qualifications and Training

There are a variety of qualifications available for practitioners of ITSM. These come from bodies like the British Computer Society and are modular in nature covering areas like, service desk management, change management, supplier management and more.

ITSM also has its own professional body, the IT Service Management Forum which has a membership of over 700 organizations. It organizes events and provides its members with access to leading tools and frameworks.

Service Levels 

At the core of ITSM are service level agreements that define levels of service expected between the IT supplier and the customer. In this context the customer can be other departments within the organization, or external organizations.

By defining service levels it becomes possible to measure how effective the delivery of the IT service is. This in turn means that the IT service provider can be held to account and measures can be put in place for continuous improvement of the service.

This can tie in with a capability maturity model (CMM) in order for the service management process to evolve. The COBIT framework, for example, makes use of CMMs to assess the effectiveness of service management.

What Next?

Businesses are becoming more and more reliant on technology and systems are becoming ever more interconnected. That means a failure in, for example, a point of sale system will have a knock on effect to inventory, logistics, accounts and more.

It’s therefore vitally important that systems work together and do so reliably ITSM has a major role to play here. It’s a role that is likely to expand too as the line between IT and non-IT services becomes increasingly blurred. It’s probable that in future we’ll see the emphasis move more towards ‘service’ and away from IT as the frameworks concentrate on a holistic view of the business rather than the technology.

There are a number of reasons for this. As more systems move to the cloud and to SaaS models, so ITSM needs to become more service focused. Similarly the shift towards greater mobility of systems has a profound effect on both the delivery and support of IT services, as does the adoption of Internet of Things devices and move towards exploiting the unstructured data that they provide.

Coping with these developments will need more automation and already there are initiatives like Forrester’s Service Management and Automation Playbook which offer businesses a practical guide to coping with the challenges these changes will create.

Ultimately all of this means that ITSM teams will need to be able to adapt to more new technology and understand how it’s being used in the enterprise, but they’ll also need a deeper vision of the workings of the business itself. This is likely to lead to higher demand for service management skills and lead to more organizations turning to ITSM frameworks to improve the level of service they offer to their end users.

Photo Credit: Tashatuvango/Shutterstock

Published under license from ITProPortal.com, a Future plc Publication. All rights reserved.


How to Make ITIL More Customer-Centric | killexams.com real questions and Pass4sure dumps

It’s no surprise that IT organizations often emphasize efficiency over customer-centric qualities like responsiveness, empathy and accessibility. In as much as customers always expect to be treated well, IT professionals often have their hands tied behind their backs when it comes to providing a good customer experience.

There are of course several reasons for this situation. First, IT professionals may not be equipped to manage customer satisfaction in a holistic manner. Secondly, some IT based organizations simply don’t have a customer-centric culture.

Is ITIL customer-centric?

In as much as ITIL is the most adopted ITSM framework, it doesn’t always translate to providing a strong customer-centric culture in an organization. This will of course be tricky to uncover since anyone who has done an ITIL Certification will tell you that the underlying theme in ITIL, is service. The core ITIL subjects being; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

ITSM FrameworkFigure 1: ITSM frameworks, processes and methodologies

Several businesses that use the ITIL framework, try to mitigate for the customer-centric gap by having an ITIL business relations manager. The business relationship manager’s role is to identify the needs of potential and existing customers and to ensure that appropriate services are developed to meet their needs.

For this reason, some will argue that ITIL is indeed customer centric. However, having a BRM is not enough to make an organization customer-centric.

In essence, if you want to give your customers a great customer experience, you need to seek ways to cultivate a deeper relationship with them.

Customer Centric Model

Figure 2: How to create a customer centric culture

Ways to make ITIL more customer-centric
  • Identify and choose the right customers to work with
  • Usually, the customer is the person who purchases a services. However, at times, they may not be the ones who actually consume the service. For example, an individual could purchase services for a third party including a shareholder, regulator, government, management, professional body and so on.

    As such, identifying who the customer actually is, or who the customer of your customer is, will allow you to serve your customers better.

    On the other hand, you may decide that it is not in your interest to deal with certain customers or intermediaries for the purpose of building strong long-term relationships. The bottom-line question should be; what’s in it for them and for you before you decide to build on a long term relationship.

  • Understanding what the customer wants and needs
  • Understanding the requirements of the customer including their objectives, and desired outcomes is essential for customer satisfaction. Understanding customer needs should also encompass;

  • Improvements in effectiveness and efficiency
  • Standardization
  • Cost reduction and revenue protection for growth and
  • Service quality improvements
  • Assign a relationship manager
  • Having someone that is responsible and accountable for managing the relationship between the business and the customer is essential. Accountability and responsibility will not only be to the business, but also to the customer. In essence, the relationship manager will be the bridge between the organization and the customer.

    The relationship manager should also have the capacity to act as an advocate and advisor and facilitate better communication between the organization and the customer in order to build a deeper relationship.

  • Describe how outcomes will be achieved
  • In line with ITIL 2011, the Service Management System (SMS) encompasses all service management processes, plans, policies, objectives resources and documentation. All these are required for the design, transition, delivery and improvement of services to fulfil ISO/IEC 20000-1:2011 requirements.

    In order to foster a more customer-centric culture SMS and related services need to be designed in a manner that will achieve customer centric-outcomes and requirements. In essence, you need to agree with customers what you are going to do for them and how you are going to do it through contracts, SLAs, service catalogues etc.

  • Measure satisfaction and deal with complaints
  • In order to build a deep relationship with customers, the relationship needs to be rewarding and satisfying to both parties. As such, once you have decided to build a relationship with a customer, you need to make sure that they are always satisfied by:

  • Encouraging staff to be more customer-centric
  • There are several ways to encourage all staff including IT staff to be more customer centric. Some useful ways include;

  • Emphasizing customer service in all aspects of training
  • Spreading work among different staff members from different departments to foster more understanding, teamwork and collaboration
  • Encouraging a proactive approach to problem solving including finding new and creative ways to solve problems
  • Conclusion

    Whichever side of the fence you are on in the argument about whether ITIL is customer-centric or not, there is some truth in the idea that it depends on how you adapt or adopt ITIL for your business and customer care needs.



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    Exin EX0-115 Exam (IT Service Management Foundation based(R) on ISO/IEC 20000) Detailed Information



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