|Exam Name||:||Microsoft Dynamics 365 for Field Service|
|Questions and Answers||:||48 Q & A|
|Updated On||:||September 17, 2018|
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each time a brand new product hits the market, the exhilaration in regards to the theoretical implication and affect is almost always accompanied with a very purposeful hesitancy.
whereas all capabilities clients need to benefit from what the product can offer, few, chiefly within the excessive-stakes world of company software, are willing to be the primary to try it out. Even depended on tech giants aren’t immune from the uncertainty that surrounds a new liberate.
This was actually the case when, in late 2016, Microsoft unveiled a platform which become to be the subsequent part in its enterprise options strategy; a product which, the business hoped, would enable it to close the hole between themselves and its rivals within the race to dominate the burgeoning, and highly profitable, CRM and ERP industries.
Microsoft touted Dynamics 365 because the way forward for enterprise functions; a unified solution that centralized CRM and ERP functionality to aid agencies be extra productive, collaborate more effectively, derive actionable insights from their data and make greater-advised selections that could push their organizations extra.
though groups were keen to make use of cutting-side tools like AI and laptop researching that Dynamics 365 promised to deliver, many have been hesitant to go all-in on the platform, concerned that this backyard-fresh product would ship with quirks that would take time to iron out.
It’s certainly genuine that Dynamics 365 went via some alterations in its infancy; its licensing constitution and product branding underwent a number of revamps within the first year, and Microsoft got plenty of kickback over its plans for how new apps like Dynamics 365: business relevant and Dynamics 365 for advertising would be bought.
Now, after some 20 months of work to enrich the product and build customer have confidence, Dynamics 365 appears to be bedding down and reaping the rewards of those efforts.The 365 growth
because Microsoft CEO Satya Nadella introduced the company’s new cloud-first mantra in early 2014, the enterprise has poured big amounts of time and funds into cementing itself as a frontrunner in cloud computing, working to guard its authority in an increasingly XaaS-lead trade.
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previous this month, Microsoft announced that it had surpassed $100bn in annual earnings for the first time in its historical past. In its financial statement for q4 2018, the company published total income for the fiscal 12 months to be $one hundred ten.4bn—the primary time Microsoft’s annual profits have surpassed $100bn.
a significant chunk of those unparalleled takings was pushed by using Microsoft’s cloud features, Dynamics 365 protected. profits for the Dynamics suite as a whole grew through eleven%, more than doubling its growth in 2017. After a year of slowly and incessantly expanding adoption, Dynamics 365 itself generated 61% growth on final 12 months.A maturing platform
The altering attitude to Dynamics 365 in recent months turned into extra mirrored in a fresh survey of the Dynamics ecosystem. one year ago, the study discovered that many Dynamics valued clientele have been worried about the newness of Dynamics 365, with product immaturity mentioned because the number 1 roadblock through clients—38% of whom stated that they had no intention of ever switching to 365. a great deal of that hesitation appears to have been forged off given that then, probably due to Microsoft’s persisted work to add performance and balance to the 365 suite; this year’s record found that three-quarters of Dynamics purchasers planning to improve their software intend to circulate directly to Dynamics 365.
The equal survey mentioned that 22% of Dynamics 365 end clients had moved to the platform in the outdated year, up 10% on 2017. just about half of these companies who’d migrated to Dynamics 365 during the past 12 months had graduated from a smaller, impartial ERP or CRM application, intimating that Dynamics is succeeding in promoting itself as an outstanding option for transforming into SMBs requiring a little more firepower. That talked about, a total of forty five% of migrating agencies had moved far from leading structures Salesforce, Sage, Oracle, and NetSuite—so it will appear that, slowly but certainly, Dynamics 365 is starting to win over company clients and place itself as a rewarding contender to greater based items.The trap of the cloud
because of Microsoft’s continued funding in serverless computing, the cloud seems to be an more and more enticing option for clients of legacy Dynamics products. Thirty-five percent of on-premises clients stated that they have plans to improve to a SaaS edition of their current solution, a large leap from final 12 months’s eight%. The skill to take potential of new facets and increase productivity got here in on the appropriate of causes to migrate to the cloud.
In Gartner’s most contemporary Magic Quadrant for revenue drive Automation, Microsoft Dynamics 365 for sales is placed within the Leaders section, with only Salesforce remaining forward in terms of market leadership, and product imaginative and prescient. in the record, Gartner praised Microsoft’s deep figuring out of the market, supported through a consistent marketing method and market responsiveness.
And with a large variety of updates on the horizon, along with the lately announced changes to the manner Dynamics 365 updates are delivered, it’s clear that Microsoft continues to be grafting to make the product as imaginitive, productive, and reputable as possible for its future users.author: Jamie Mercer
Jamie Mercer is a contract creator, filmmaker, and designer from the united kingdom. He has a passion for know-how and entertainment and shares his adventure of working in a lot of roles within the inner most sector, third sector, and self-employed.… View full profile ›
When incorporated into enterprise purposes, AI can supply insights into how optimum to interact skills purchasers, predict customer wants, answer questions and, sooner or later, promote products. Microsoft hopes to allow all that in its newest Dynamics 365 updates for advertising and marketing, income and client provider.
on the Microsoft company functions Summit 2018, James Phillips, company vice president of the supplier's enterprise purposes community, spoke of in a keynote that the Dynamics 365 updates change the platform from something that feels like "a surveillance device" to a business intelligence (BI) tool incorporating AI-pushed analytics.
CRM "isn't a class of application that people are deeply in love with," Phillips mentioned. "a salesman sits down and enters their leads and opportunities. it's for a person else, if you want to song the forecast, remember the pipeline [and] even if you are doing all of your job or no longer."
The granularity of the AI equipment Microsoft introduced with the Dynamics 365 updates is often constructive for the usual end person, stated Kate Leggett, analyst at Forrester research.
"What Microsoft is truly excelling at is infusing AI into all their purposes to aid the enterprise consumer -- even if it's a advertising or salesperson or consumer carrier agent -- make the correct decisions for that certain interplay," Leggett observed.company-consumer AI: Microsoft's power
On the stage on the July 2018 convention, Tammy Mihailidis, vice chairman of digital client engagement at Polaris, a maker of vigour recreation automobiles based mostly in Medina, Minn., spoke about how Polaris uses Dynamics 365's advertising and marketing, revenue and service systems to give its shoppers a extra customized searching journey.
Phillips pointed out Dynamics 365 and its energy BI equipment support businesses analyze traffic patterns of email and other communications and marry that tips with LinkedIn to support be mindful the place they should focal point sales efforts.
Microsoft is making an attempt to destroy down the synthetic division between the entrance office and the lower back office with the aid of making the CRM assets available to all users. Kate Leggettanalyst, Forrester research
"As a salesperson, I have got a tool now that helps me center of attention my attention, helps guide me to success and isn't comfortably about holding track of what i am doing," Phillips stated.
the use of Polaris for instance, Ryan Darby Martin, a senior product advertising manager at Microsoft, validated how this technique would appear to each the customer -- in this case, a fictional municipality -- and to the Polaris agents, from within Dynamics 365.
The procedure with the Dynamics 365 updates comprises a chatbot answering questions from a possible client, predictive lead scoring recommending that revenue personnel focal point on this certain lead, making the sale and welcoming the customer.
"we are in reality capable of song all of these interactions and calculate the fitness rating of this specific lead," Martin referred to. "We could see the time that become spent by using us, however also the time that turned into spent by them. as an example, i can basically see in the event that they opened [an] e-mail, in the event that they clicked on the attachment, in the event that they viewed the link [and] how again and again they were responding to us."Getting AI into end users' arms the end intention James Phillips, vp of Microsoft's enterprise functions community, featuring new Dynamics 365 updates
the combination of the advertising, sales and repair platform is an instance of what Leggett mentioned makes CRM facets greater obtainable to conclusion users.
"Microsoft is attempting to ruin down the artificial division between the front office and the back office via making the CRM property purchasable to all users with its integration into Skype and the workplace products," she spoke of. "they are making it very handy to eat. or not it's likely one of the crucial low-priced enterprise options attainable."
additionally being a venue for unveiling the Dynamics 365 updates, the conference turned into an opportunity for Microsoft to announce it will be releasing updates to its suite of items twice a yr. each liberate will be preceded by means of unlock notes in order to help IT experts prepare for the utility updates months in improve, in line with Microsoft.
"organizations have to be constantly innovating," Leggett said. "You are getting new releases twice a year, and when that occurs, you deserve to have trade management procedures in place to be in a position to take note the alterations, communicate them to the end users and then roll out these new releases to you CRM clients."
We understand how configurable Dynamics 365 is; so tons so that no two Dynamics organizations are created equal. organizations work in alternative ways, leverage various enterprise strategies and are available in lots of sizes and styles. this is extraordinary, as a result of Dynamics is bendy satisfactory to cope, and the developer neighborhood loves tackling new initiatives.
youngsters, these very equal groups are all the time changing, and so too are their Dynamics 365 organisations. here is the place the builders are available in; they configure each Dynamics organization to meet their consumer’s wants, and this process is inevitably ongoing. Re-configuring and adding to an ever evolving equipment comes with chance:
if your previous Dynamics customisations have assessments written for them, these questions can all be answered throughout construction, as opposed to as soon as it’s too late and bugs are raised in creation.
in addition to mitigating dangers, UI assessments come with merits to increase the usability of the Dynamics 365 supplier being configuring. This capability happy stakeholders all around, from developers to conclusion users.Why?
One core improvement is implementing form style guidelines. should part headers all be in capital letters? should the Created On box always be visible at the backside of every kind? should still form headers at all times include four fields? implement it with UI checking out!What’s computerized UI checking out?
UI checks that aren’t computerized, include a group studying through a listing of behavioural expectations and then clicking during the Dynamics supplier manually and affirming a move or fail to each and every expectation. These checks will also be very click on intensive and time-consuming, time that may well be stronger spent by means of the QA group trying out advanced points end-to-end.
computerized UI trying out is getting a pc to run these assessments for you. Selenium is a popular device developed for this intention: it automates internet browsers permitting for web sites to be confirmed through interacting with DOM features.Selenium — net Browser Automation
Selenium-compatible, Dynamics 365-particular instructions were written for us by using Microsoft, in an open supply assignment referred to as EasyRepro. in the task’s own words:
“The goal of this library is to provide Dynamics purchasers the potential to facilitate computerized UI checking out for their tasks. These APIs provide a simple to make use of set of commands that make setting up UI checking out quick and easy. The performance provided covers the core CRM commands that conclusion clients would function on a standard workday and working to extend that insurance to greater functionality.”How do I examine my Dynamics 365 UI?
the usage of EasyRepro! See its GitHub web page for examples spanning varieties, charts, navigation, dashboards and extra. I’ve additionally introduced an instance right here beneath which demonstrates a basic check of navigating via Dynamics and opening a contact kind:
notice how readable the functions of XrmBrowser are equivalent to SwitchView and OpenRecord. here's how first rate exams should still be: human readable and descriptive comparable to a design doc.operating UI assessments locally takes a long time, how do I automate it?
yes, you’ll note that after your UI exams are run (presumably in visual Studio), a browser window appears as if through magic and your mouse starts moving to sign into Dynamics, and starts running each verify individually.
If most effective these checks may run else where and also you could stick with it along with your work..
smartly they could, ever when you consider that a contemporary commit to GitHub (hyperlink) introduced headless compatibility to EasyRepro. Headless Chrome is still just Chrome, however without the UI shell. here's integral because VSTS build brokers, which we’ll be using to act as a remote machine to run our automated assessments, don’t have a UI for us to use. Chrome with out Chrome!
So with these equipment, we can configure a headless Chrome browser to run in a VSTS build Agent, while we get on with other work.How do I configure my VSTS build task?
Your VSTS build project should be configured as follows:
four. Run your UI assessments by means of referencing their check assembliesVSTS Configuration You’ll also need to configure your EasyRepro examine options
Your EasyRepro verify strategies require an XrmBrowser object, which itself requires a BrowserOptions object.
So on your assessments project, create your TestSettings classification and specify Chrome as BrowserOptions.BrowserType:
Then flow your TestSettings.alternatives to XrmBrowser for your test classes:
and also you’re performed, you’re now outfitted to automate your UI exams for Dynamics 365 each locally and from a VSTS build Agent, the use of Microsoft’s EasyRepro and Selenium.
if your existing location of work doesn’t make use of tests or UI checking out, you now also have a foundation of dialogue to convince others that UI testing is worth it! (As if the incidence of regression bugs wasn’t sufficient!)
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NBSTSA [1 Certification Exam(s) ]
NCLEX [2 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [36 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [265 Certification Exam(s) ]
P&C [1 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [11 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [1 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [134 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [1 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]