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000-018 IBM Tivoli Service Request Manager V7.1 Implementation

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000-018 exam Dumps Source : IBM Tivoli Service Request Manager V7.1 Implementation

Test Code : 000-018
Test title : IBM Tivoli Service Request Manager V7.1 Implementation
Vendor title : IBM
exam questions : 114 true Questions

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IBM IBM Tivoli Service Request

IBM diagnosed as "a pacesetter" in provider Desk administration tools via unbiased analysis firm | killexams.com true Questions and Pass4sure dumps

April 10, 2008 09:00 ET

Tivoli carrier Request manager referred to as a pacesetter for both gigantic advanced businesses and Smaller corporations

ARMONK, vast apple--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) nowadays announced that its Tivoli service Request manager has been named as a pacesetter in Forrester's March 2008 report entitled "The Forrester Wave™: service Desk administration equipment, Q1 2008."

in this comprehensive assessment, Forrester analyst Chip Gliedman evaluated 13 large and miniature carrier desk vendors throughout 96 criteria, with IBM being named a pacesetter for both massive complicated groups and smaller companies.

The outcomes of the Forrester report reflect the elements and commitment IBM has made to the carrier Desk market. Tivoli's carrier Request manager appliance suite has been enhanced and improved by means of bought technology and committed construction components, resulting in an retort that can meet the various necessities of each vast and miniature organizations.

"We're extraordinarily pleased with Tivoli's most fresh positioning in Forrester's Wave document on provider Desk administration tools," stated Al Zollar, regularly occurring supervisor, Tivoli software. "the convenience of configuration, decrease migrations costs, capacity to upgrade without impacting investments in personalization, as neatly because the contemporary structure gives this solution suite the radiant potential to meet a large selection of necessities based on the challenges their customers face. With the substances now they absorb been capable of add to their edifice and implementations groups, they are assured Tivoli will continue to breathe a leading solution for the service Desk administration market."

Forrester evaluated the strengths and weaknesses of properly carrier desk administration tools. The contrast concentrated on Product Capabilities, ITSM highway Map and Market Traction. The record summarized its evaluation of IBM Tivoli's provider Request supervisor as "... an dazzling ITIL-based mostly service management solution, ... [it] is on its approach to fitting a bold competitor on the lofty conclusion."

The criteria for the service Desk administration apparatus for vast or advanced groups protected: skill to deal with vast call quantity; able to mannequin massive and complex workflows; integration with touchstone programs and asset administration tools; capable of assist the installation and aid needs of giant, international organisations.

IBM Tivoli's retort was cited within the document as being among those that provided "industrial-electricity device suites with confirmed music information in many world companies of 10,000 plus employees. unbecoming absorb complete suites of tools masking a full sweep of provider management requirements tied to effectual workflow engines and overlaying properly-tier CMDB architectures."

The criteria for service Desk management apparatus for Smaller businesses with much less complicated needs had been distinct, but once more IBM Tivoli's retort turned into named as a "chief" for this class.

For smaller groups, the provider desk atmosphere become characterised by means of: lessen platform demands; more advantageous stress on incident and hardship management; lower necessities for practicing and knowledgeable resources; desk-correct being cycle capabilities. IBM Tivoli's carrier desk device solution scored within the report's suitable of the pack by course of its "shear breadth of performance and capabilities."

About IBM

For greater information on IBM, tickle hunt counsel from www.ibm.com. more information on IBM's Tivoli will also breathe organize at http://www.tivoli.com.


RadiantOne Federated identity and listing provider Featured at IBM feel | killexams.com true Questions and Pass4sure dumps

No outcome discovered, are trying original keyword!Radiant expedient judgment’s pioneering RadiantOne virtualization platform seamlessly integrates identities from throughout the IBM stack to modernize and prolong IBM security access supervisor (ISAM) and IBM Tivoli Direc...

IBM Maximo service Request | killexams.com true Questions and Pass4sure dumps

IBM Maximo service Request (provider Request) app provides a platform for entering service requests into IBM Maximo Asset administration. carrier Request is compatible with IBM Maximo anyplace 7.6.2.x.

users can talk or classification a description of the request, and enter a status and an asset for the request. they could also view the requests that they created which are at the moment unresolved in order to ensue up on these requests. Contact your IBM Maximo any status administrator earlier than using this utility.


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IBM Tivoli Service Request Manager V7.1 Implementation

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Trianz Achieves Highest IBM Accreditation for Tivoli Deployments | killexams.com true questions and Pass4sure dumps

Silicon Valley, CA (PRWEB) August 17, 2011

Global Consulting and Turnkey Execution Services firm Trianz has won the AAA accreditation for its capabilities on IBM’s Tivoli platform in North America. This is the highest level of accreditation awarded by IBM and certifies Trianz as an IBM trade colleague with the highest technical standards and certifications for delivering Tivoli solutions.

Tivoli solutions are Integrated Service Management Software-based solutions from IBM. The AAA accreditation recognizes that Trianz has profound and hands-on experience in the design, installation, configuration, and integration of complex trade solutions associated with Tivoli. Trianz has achieved the AAA accreditation for two Tivoli solution areas: Tivoli Application Dependency Discovery Manager (TADDM) and Tivoli Provisioning Manager (TPM). Trianz’s AAA accreditation for TPM is the first to breathe awarded by IBM anywhere in the world.

Trianz has also been a pioneer IBM trade colleague in the Asia-Pacific region, being the first to breathe awarded IBM Tivoli AA Deployment Accreditation level for Tivoli Service Request Manager (TSRM), Tivoli Asset Management for IT (TAMIT), Tivoli Change and Configuration Management Database (TCCMD) and Tivoli Application Dependency Discovery Manager (TADDM) in 2010.

KC Sreeram, VP, ITSM, views this accreditation as an endorsement of Trianz’s leadership position in the ITSM market. “The IT services management belt has been one of their core strengths, and they absorb consistently demonstrated leadership in this market both strategically and technically. This recognition is a vast motivator and they will continue to focus on this key area. The Tivoli platform offers a worthy vehicle for their solutions portfolio and helps generate significant efficiency and time-to-market edge for their clients. ”

Sridhar Srinivasan, VP IT Services at Trianz, said, “We proffer solutions which upshot trade outcomes and Tivoli offered a worthy occasion to enrich this niche. It translated to significant efficiency and time to market edge to their clients. Being acknowledged as ‘first AAA partner’ is definitely a matter of pride for us.”

Vivek Sambasivam, Director, ITSM added “An IBM colleague for nearly a decade, Trianz has developed competencies and solutions on IBM Infrastructure Portfolio which include Tivoli Application Dependency ascertain Manager, Tivoli Change and Configuration Management Database, Tivoli trade Service Manager, Tivoli Asset Management for IT, Tivoli Service Request Manager and Tivoli Provisioning Manager with a focus on enhancing the visibility, control and automation of IT.”

About TrianzTrianz is a dynamic, growth-oriented firm that leverages its Management Consulting, IT, and BPO Services to provide turnkey execution services to its clients across Insurance, Retail, Banking, High-Tech, Manufacturing and Life Sciences industries. With offices in Silicon Valley, Washington DC Metro, Tokyo, Bangalore, Chennai, Hyderabad and UAE, Trianz serves a wide sweep of clients from Fortune 1000 to emerging companies. In the Service Management space, Trianz partners with its clients by offering transformation services for an organization’s existing business, IT processes, procedures and infrastructure by providing trusted counsel and implementation services.

Contact:Prashant Bhavaraju1-703-793-0101reach(at)trianz(dot)com

###

Read the full fable at http://www.prweb.com/releases/Trianz/Tivoli/prweb8715514.htm


Workplace Services. A Brief Personal History of the Service Catalog and Its Evolution | killexams.com true questions and Pass4sure dumps

When Cisco acquired netwScale (my company), in addition to their cloud portal, it also brought in the Cisco Workplace Portal (formerly RequestCenter).

There was a lot of curiosity as to what Cisco would achieve with an ITIL style service catalog and what the future of such product would breathe within Cisco.   Well, it’s 18 months later and it is doing quite well, with an exciting roadmap and some original things already shipped and some in the wing.

In this post, I want to argue what are workplace services, how they absorb evolved, how they are evolving and what it means to the service catalog.

Workplace services are those services that employees requisite in order to achieve their jobs. They include computers, phones, offices, original employee set up, terminations, access to applications and anything else you can imagine.  I absorb seen tens of thousands of service definitions both common and unusual.

Common ones are the desktop computer variety, but even these sometimes absorb an unusual bent. For example, banks absorb different workstations for tellers than admin staff.  Other absorb engineering workstations that are  different salespeople. Role definition becomes a pretty Important aspect of a service catalog implementation.

Unusual ones were “Report chemical fire”, “Order Executive Sedan”, “Inter-factory mail”, and “File patent idea”. Patent as a service, if you will

If it was something that could breathe requested, it went in the catalog. Today some customers absorb 1,500+ service definitions in their catalogs with user bases in the 350,000 employees.

But over the years, the workplace has not stayed the same. There absorb been many changes in the stress and priority of service definitions customers prioritized or cared about. The why they decided to employ a service catalog has changed through the years and continues to evolve.

A brief history of the service catalog

From 2001-2004, the customer focus  on why implement a service catalog was driven solely by cost reduction. Using self-service to eradicate calls to encourage desk (order, status, close, delays, problems, escalations generated many calls per service request).  So my team spent a lot of time doing ROI calculators in those days. There wasn’t much integration required as few had automated processes and Cisco Workplace Portal has a powerful web based travail manager that was better for process management than the the chunky client encourage desks of the time.  ITSM vendors took a long time to recognize the requisite for self-service because they kept talking to encourage desk managers rather than the consumer of the service itself. This is a pattern that they are also seeing with cloud services.

2004-3007. Sarbannes-Oxley (SOX) compliance became critical. The service catalog became a crucial component for documenting services, executing touchstone processes for account access and employee on-boarding and off-boarding a.k.a. hiring and firing.  The burning issue was that many people had more levels of access to applications that regulations permitted, and accounts would remain lively after they left their jobs. This created a potential risk for the company.

So two original uses cases arose: application access and the automated provisioning of identities from their service catalog, and the employ of the catalog to control outsourced service delivery. The first led to connecting the catalog to tools enjoy IBM Tivoli identity manager and Sun’s too. The latter sometime necessitated B2B interconnections between client and provider.  This may not seem enjoy a lot but there were hundreds of apps, very complicated rules on what roles could achieve what. It’s a very complex problems. So the service catalog brought down the cost of provisioning and improved performance from days to seconds, while maintaining controls.

This tension between providing self-service and maintaining control is also a pattern with cloud services.

Also, by 2006-2008, the focus had shifted to employee satisfaction with IT. ROI were not required. Most customers did baskin cost savings; I remember one case where the legacy appliance was costing $24,000 per service definition.  Also, a lot of people woke up ITIL and ITIL mandated the employ of a service catalog to achieve Service level Management.

2007 – 2009 saw three things happen. The worthy recession, the birth of cloud computing and the maturation of ITIL change processes. The worthy recession changed IT operations in many ways: more desire to employ SaaS, affecting non-mission censorious workloads to virtualized infrastructures. My favorite quotes from that time: “We are forklifting anything they can out of their datacenter”, “we are consolidating down two datacenters from 30”, and the winner “Those resources (Websphere admins) are gone and they are never coming back”.

Also, by then change management processes and tools were in place  so integration with the ITSM stack became a must absorb requirement.  But also integration with virtualized infrastructures enjoy Vmware vCenter or Citrix XenServer.

And every customer had punch list of  integrations required: CMDB’s, software distribution, unique sign-on, procurement and many other tools became participate of the majority of service catalog projects.

The service catalog was at the headquarters of a vast web of tools, unifying the user experience that a bunch of processes and tools stitch together.  identical pattern exists today with cloud services: lots of infrastructure and software absent-minded up the catalog to deliver a unified experience.

2009-2012 saw the advent of the self-service and automated datacenter era and its cousin, the cloud.  The original requirements are to provide complete control of resources in a self-service manner.  Out goes the encourage desk as the primary integration point and in comes integration with cloud API’s such Amazon and automated orchestration of unbecoming activities instead of manual activities.  This in a course is a sequelae of the worthy Recession: one course to achieve more with less is to provide it via automated self-service.

The outcome of these original requirements for cloud based services meant that now lifecycle management, subscription management, and orchestration would become core to the Workplace portal.

Which is what they absorb been busily doing for unbecoming their customers

  • We added a complete portlet system so now customers can extend the portal with original pages and original portlets. genuine to its resilient nature, the original Portal includes a Portal Designer and a Portlet Designer. And it’s Java JSR 168 compliant so you can bring those types of portlets into the portal.  For newScale customer, this capability is now participate of the touchstone license.
  • We added a basic license to the Cisco Process Orchestrator in order to leverage its superior integration and extensive number of adapters.
  • User experience is very Important so they absorb some original widgets, called Grid Controls, that enable much more dynamic forms. Whether you requisite the ability to on-board a number of original employees, or specify an indeterminate number of IP addresses, the Grid Control vastly simplify the user experience.
  • We also absorb made significant changes to the rules system.  Now you can select whether rules execute in the client or on the server. This helps ameliorate performance and security which results in a better user experience.
  • New for their workplace portal customers are “Directory tasks” which enable easy manipulation and updating of directory information from workflows – a very common pattern in workplace services.
  • And cloud services require API’s so brand original rest based API’s that invoke policies are available.
  • But that’s the past. The future looks even better.

     The Future of Workplace Services – Back to the Future?

    A Funny thing about the future is that one can often remark the what, but not the when. So hold this with a grain of salt for the when.

    Workplace services are fundamentally being altered by three phenomena:

  • Rapid adoption of SaaS services
  • Bring your own device (BYOD) and VDI/VXI
  • The climb of companionable collaboration outside the enterprise
  • Saas will require the evolution of the service catalog into a “service broker” role focused on provisioning of ID’s, roles, and vendor management. In my view, the 2004 employ cases with stress on goverance will originate a comeback. And the employ cases for outsourcing will also breathe relevant in this space. The original wrinkle will breathe the stress on automation, agility and subscription management.

    Also, I believe that while the category of software called “Cloud Service Brokers” (CSBs) will breathe relevant, the very arduous employ cases that underpin Enterprise class applications will breathe be served by a traditional service catalog better than by the CSB’s. It is one thing to provision Google Apps for an employee, quite something else to provision access to “Time card system in the role of regional manager supply chain.”

    BYOD moves provisioning beyond the physical device to the virtual desktop, applications access and communications capabilities to employees.  This requires excellent orchestration as VDI/VXI as a service requires a rather large number of systems to breathe activated in proximate coordination. So just enjoy in 2001, desktop provisioning was the main service and integration with encourage desk and procurement were needed, now integration with a variety of virtualization, communication and network services are required.

    Finally, the climb of the companionable web and cross-company collaboration will bring in original requirements for defining the control boundary for data.  Wikis, shared space, instant messaging, activity streams are unbecoming very detached original capabilities. But if that’s tracking a potential contract, who should remark the amount of the contract? That will require a service catalog of access management which deals with original ways of communication and collaborating beyond the walls of the enterprise.

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    IBM rechristens DataPower SOA appliances | killexams.com true questions and Pass4sure dumps

    Seven months after acquiring DataPower Technologies Inc., IBM today has released its first iteration of the SOA/XML hardware appliance line, focusing on identity and security management.

    The original brand will breathe known as WebSphere DataPower SOA Appliances.

    "The IBM logo is on the front, so these are full-on IBM products," said Eugene Kuznetsov, DataPower founder and former chief technology officer, who is now director of product management for the IBM SOA Appliances.

    While the WebSphere title has been added, he said customers and others chummy with the DataPower appliances will recognize the products.

    "There's quiet the three main products," Kuznetsov said, "the XML accelerator, the XML security gateway and the integration appliance."

    The three absorb been re-christened the WebSphere DataPower XML Accelerator XA35, WebSphere DataPower XML Security Gateway XS40 and WebSphere DataPower Integration Appliance XI50.

    Kuznetsov said that in the past six months since the acquisition, he has worked with the IBM hardware and technology teams as well as the IBM Tivoli Software group to enhance the three appliances. Some of that travail has been as straightforward as adding dual power supplies and swappable fans to meet vast Blue's standards for hardware reliability.

    The travail with IBM's Tivoli management line, which had interoperability with the original DataPower products, is aimed at the larger strategy of providing security and management for SOA implementations.

    "Identity management and security management are a key participate of the overall SOA security architecture that IBM sees out there," Kuznetsov explained. "That's where integration with Tivoli Access Manager is being enhanced further to achieve authentication and authorization of Web services requests."

    DataPower's original integration with Tivoli Federated Identity Manager, which supports WS-Trust and SAML, has been enhanced since the products came into the IBM fold, he said.

    "We remark this as a key participate of the SOA architecture," he said. "You requisite to breathe able to identify and authenticate who is making the request and then absorb a centralized course of managing the authorization."

    The WebSphere version of the DataPower products also integrate with Tivoli's original IT CAM for SOA product, which Kuzentsov said provides Web services management and service-level management and monitoring for the hardware appliances.

    Jason Bloomberg, senior analyst with ZapThink LLC., said the integration between Tivoli and the DataPower products may not breathe totally seamless.

    "IBM is maxim that the XS40 Security Gateway can breathe integrated with Tivoli, but they're not maxim that it integrates with Tivoli out of the box," the analyst cautioned. "I'm certain it requires some integration effort. But that being said, the DataPower boxes absorb long supported common management standards, so that integration shouldn't breathe very difficult."

    While the DataPower products are coming under the WebSphere umbrella and integrating with Tivoli, Kuzentsov sought to assure once and future customers that interoperability with IBM competitors will continue.

    "One of the things that I've been very pleased about personally, coming in from a neutral startup environment and coming into IBM, there's a worthy deal of expedient sense and maturity at IBM about supporting their customers," he said. "We understand that customers absorb a heterogeneous environment. When it comes to SOA one of the primary trade drivers for it is reuse, which means that whatever components they've got in the infrastructure today from any [IBM] competitors, they anticipate IBM solutions to integrate with them seamlessly. We're going to continue to achieve that."

    As for where the DataPower appliances apt into the larger picture of SOA, Kuzentsov acknowledged that hardware accelerators are not the first thing that comes up when the architectural model is being discussed but he sees that changing. Noting that IBM would not absorb bought his company if it didn't arbiter it could sell the products, he said customers are dawn to putaquestionto where appliances apt into SOA and now its up to him to encourage educate them to their value.

    "I arbiter it's fairly easy for people to understand how acceleration can encourage SOA performance," he said. "Everybody grabs onto that and says that's what appliances are expedient for, we'll offload XML processing. But that's just an enabling technology. Once you can achieve it quickly, once you can achieve it at wire-speed, what are the other radiant things you can do? Simplification is where the trade value is."

    Kuzentsov said much of the complexity of managing SOA can breathe handled by the basic black box solution the WebSphere DataPower products offer.

    "If you gape at providing security capability, you absorb to achieve XML threat protection against unbecoming kinds of Internet attacks -- schema validation, WSDL validation, content based routing, certificate management, WS-Trust, WS-Security, access control, fine grain authorization," he said, noting this is participate of what the boxes can provide.

    ZapThink's Bloomberg, who is not a fan of defining SOA in terms of software, let lonesome hardware products, quiet said the IBM DataPower combination does absorb a status in the architecture, especially where security is concerned.

    "As for what the appliances can add to an SOA implementation," Bloomberg said, "the core of any SOA implementation are the services that abstract underlying data and application functionality. For those services to breathe loosely coupled, it's Important for them to breathe fully secure and managed, and to meet the service-level agreements set out for them. The DataPower boxes proffer both security and performance benefits that can encourage services meet these SLAs."

    This article originally appeared on SearchWebServices.com



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