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000-030 IBM Tivoli Service Request Manager V7.2(R) Implementation

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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation

Test Code : 000-030
Test title : IBM Tivoli Service Request Manager V7.2(R) Implementation
Vendor title : IBM
exam questions : 202 real Questions

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IBM IBM Tivoli Service Request

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IBM diagnosed as "a leader" in service Desk administration gear with the aid of unbiased analysis difficult | killexams.com real Questions and Pass4sure dumps

April 10, 2008 09:00 ET

Tivoli provider Request manager notable as a frontrunner for both tremendous complicated organizations and Smaller enterprises

ARMONK, ny--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) these days announced that its Tivoli carrier Request supervisor has been named as a pacesetter in Forrester's March 2008 file entitled "The Forrester Wave™: service Desk management equipment, Q1 2008."

during this finished evaluation, Forrester analyst Chip Gliedman evaluated 13 gigantic and minuscule provider desk carriers across ninety six standards, with IBM being named a pacesetter for each gigantic advanced companies and smaller firms.

The effects of the Forrester report reflect the resources and commitment IBM has made to the provider Desk market. Tivoli's carrier Request supervisor device suite has been enhanced and increased by artery of received expertise and committed development elements, leading to an reply that may meet the varying requirements of each significant and minuscule organizations.

"We're extremely pleased with Tivoli's most recent positioning in Forrester's Wave file on service Desk management tools," mentioned Al Zollar, universal supervisor, Tivoli utility. "the profit of configuration, lessen migrations charges, capacity to upgrade devoid of impacting investments in personalization, as smartly because the modern architecture offers this solution suite the unique capacity to fulfill a wide variety of necessities according to the challenges their purchasers face. With the components we've got been capable of add to their development and implementations groups, they are confident Tivoli will proceed to be a leading solution for the provider Desk management market."

Forrester evaluated the strengths and weaknesses of precise carrier desk management tools. The evaluation focused on Product Capabilities, ITSM street Map and Market Traction. The report summarized its contrast of IBM Tivoli's provider Request supervisor as "... an stunning ITIL-based carrier administration solution, ... [it] is on its solution to fitting a formidable competitor at the lofty end."

The criteria for the provider Desk administration tools for huge or complicated agencies included: capacity to tackle gargantuan call extent; capable of mannequin tremendous and complicated workflows; integration with generic systems and asset administration equipment; in a position to aid the installation and back needs of giant, global agencies.

IBM Tivoli's solution became referred to within the record as being among those that offered "industrial-power device suites with confirmed song data in many world organizations of 10,000 plus employees. utter acquire complete suites of tools protecting a full orbit of provider administration necessities tied to potent workflow engines and masking excellent-tier CMDB architectures."

The standards for carrier Desk management gear for Smaller organisations with much less advanced needs acquire been different, however once again IBM Tivoli's reply became named as a "leader" for this category.

For smaller companies, the carrier desk atmosphere became characterized through: diminish platform calls for; better emphasis on incident and rigor management; diminish requirements for working towards and skilled elements; desk-right lifestyles cycle capabilities. IBM Tivoli's carrier desk implement reply scored in the file's proper of the pack via its "shear breadth of functionality and capabilities."

About IBM

For more guidance on IBM, delight consult with www.ibm.com. additional information on IBM's Tivoli may likewise be discovered at http://www.tivoli.com.


IBM Maximo provider Request | killexams.com real Questions and Pass4sure dumps

IBM Maximo service Request (carrier Request) app offers a platform for coming into carrier requests into IBM Maximo Asset management. provider Request is suitable with IBM Maximo any location 7.6.2.x.

clients can speak or class an contour of the request, and enter a location and an asset for the request. they could likewise view the requests that they created which are currently unresolved for you to celebrate up on those requests. Contact your IBM Maximo anyplace administrator before using this utility.


000-030 IBM Tivoli Service Request Manager V7.2(R) Implementation

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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation

Test Code : 000-030
Test title : IBM Tivoli Service Request Manager V7.2(R) Implementation
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IBM Tivoli Service Request Manager V7.2(R) Implementation

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Management Solution automates software upgrade distribution. | killexams.com real questions and Pass4sure dumps

Press Release Summary:

ITIL (Information Technology Infrastructure Library)-based end-to-end change and release management solution helps organizations automate processes for managing software changes throughout enterprise. Product lets organizations synchronize IT and application development teams, track location of utter software assets, and seamlessly dispense software releases across enterprise. Employees can likewise request unique software, upgrades, and patches.

Original Press Release: Peregrine Systems(R) Announces End-to-End Change and Release Management Solution New ITIL-Based Offering Automates Processes for Software Upgrades, Patches and Release Distribution

SAN DIEGO, Feb. 8 -- Peregrine Systems, Inc. , a leading provider of asset and service management solutions, announced today an end-to-end change and release management solution to serve organizations automate utter processes for managing software changes throughout their global enterprises.

Implementing an ITIL (Information Technology Infrastructure Library)-based software release management project can be a time-consuming, complicated chore which often requires technical expertise about disparate applications and coordination with multiple vendors. The unique Peregrine change and release management solution integrates industry-leading software -- Peregrine's ServiceCenter(R), IBM Tivoli and Rational applications -- with professional services to create an end-to-end, automated solution.

Using this unique offering, organizations can synchronize IT and application development teams, track the location of utter software assets and seamlessly dispense unique software releases across the enterprise. The solution streamlines software release management by batching multiple changes, providing a working environment to manage applications from development to production, automating release distribution and updating the configuration management database (CMDB) following a software launch.

When used with Peregrine's self-service applications, employees can leverage this solution's release management capabilities to request unique software, upgrades and patches. The request will then be routed through and logged into ServiceCenter at which point IBM Tivoli Configuration Manager (TCM) will automatically deploy the software or patches throughout the organization. By automating this functionality, organizations can react quickly to change, freeing up valuable time and IT resources.

"More than 30 percent of the joint Peregrine and Tivoli customer basis is undertaking IT projects to automate their service back and service delivery capabilities using ITIL-based processes," said Russ Mann, Peregrine's senior vice president of strategic initiatives. "The goals of many of these projects are to standardize change and release management processes and create an integrated, automated system to manage those processes. We've teamed up with IBM Tivoli, one of their longstanding strategic partners, to create a change and release management solution that will serve organizations meet these goals.

Mann continued, "Today, as they broadcast their unique global alliances team and their renewed commitment to their industry partners, we're delighted to tender the first of many end-to-end offerings that incorporates best-of-breed technology and world-class services to address the evolving needs of their global customers."

Extensive Peregrine and Tivoli Integration

This unique change and release management solution adds to the robust series of Peregrine connectors and integrations for IBM Tivoli applications. They include: ServiceCenter and AssetCenter(R) integration for IBM TCM as well as ServiceCenter integration for IBM Tivoli Enterprise Console (TEC), IBM Tivoli NetView, Tivoli Data Warehouse 1.1 and Tivoli industry Systems Manager.

Hannaford Bros. Co., a multi-regional supermarket retailer supporting approximately 250 stores throughout the eastern United States, has implemented a service management solution comprising Peregrine Service Establishment and TEC. With primary responsibility for ensuring the highest levels of uptime and system availability, Hannaford's Enterprise Systems Management (ESM) group has been using ServiceCenter since 2002 to log and prioritize incident calls, handle utter inconvenience tickets and requests for routine services, monitor utter open items, identify root causes of service interruptions, and correlate problems to pinpoint trends and recurring events.

ServiceCenter's seamless integration with TEC enables rapid event management and correlation, allowing Hannaford to substantially improve its IT back efficiency and productivity. "Peregrine and Tivoli provide a winning combination for us, enabling the ESM team to categorize and prioritize problems within seconds," explained Ken Calden, Hannaford's ESM analyst. "We can direct the call to the privilege group, even to the most commandeer person within that group who can resolve the problem quickly."

Hannaford has likewise embraced Peregrine's Evolution Model to optimize their ITIL-based service management processes and reap additional operational benefits. "By incorporating automation, intelligence and two-way communication into their operations, we've been able to shuffle well beyond chaotic and reactive service management to leverage a much more proactive approach to service management," said John McFarland, Hannaford's ESM team leader.

Hannaford is currently rolling out Peregrine's change management application and is on track with its implementation of Peregrine's service flush management software, which will provide tighter integration with other service flush agreement tools to serve quantify IT service costs and establish performance benchmarks.

"Peregrine and Tivoli give us a noteworthy basis to build upon and ensure best practices throughout Hannaford," said McFarland. "Rather than having to deal with disparate systems and multiple back platforms, they acquire chosen an integrated best-of-class solution that meets utter their needs while providing an extensible framework for the future."

About Hannaford Bros. Co.

Hannaford Bros. Co. is a multi-regional supermarket retailer and wholly owned subsidiary of Delhaize Group, an $18 billion company with supermarkets in North America and Europe. Hannaford supermarkets are located in Maine, unique Hampshire, Vermont, unique York and Massachusetts. Hannaford likewise provides IT service back to Kash n'Karry/Sweetbay, a second Delhaize Group chain, based in Florida.

About Peregrine

Peregrine Systems, Inc. develops enterprise software solutions that enable organizations to evolve their IT service and asset management practices for reduced costs, improved IT productivity and service, and lower risk. The company's asset and service management offerings -- ranging from Peregrine Asset Tracking and Peregrine Service Establishment to Peregrine Asset Optimization and Peregrine Service Optimization -- address specific real-world industry problems. These solutions manufacture it viable for IT organizations to maintain a changing IT infrastructure, manage their relationships with end-users and service providers and gain greater visibility into how IT investments are performing. The Peregrine Evolution Model provides a roadmap for companies that want to systematically evolve the sophistication and effectiveness of their IT operating practices.

Founded in 1981, Peregrine Systems has sustained a affluent tradition of delivering solutions with superior functionality to a broad segment of the global enterprise customer market. Headquartered in San Diego, Calif., the company conducts industry from offices in the Americas, Europe, and Asia Pacific. For more information, delight visit www.peregrine.com.

Peregrine Systems, ServiceCenter and AssetCenter are registered trademarks of Peregrine Systems, Inc. or its affiliates. utter other marks are the property of their respective owners.

Related Thomas Industry Update Thomas For Industry

Enterprise Security: Locking Down Web Services | killexams.com real questions and Pass4sure dumps

Enterprise Security: Locking Down Web Services
  • By Roberta Bragg
  • 11/20/2001
  • As you've probably gathered from the plethora of hype and hope freely available from the vendor of your choice, Web services are the next distributed computing paradigm. [You can espy their October cover stories at www.esj.com for in-depth coverage of Web services.—Ed.] While paradigms approach and go, most of us survive—and not because they eagerly embrace every unique technological whim. Rather, we've scholarly to selectively accumulate expertise in unique technologies and champion their employ where appropriate.

    But I enjoy to achieve more than that—and I'm going to challenge you to achieve the same. inquireof yourself this question: What will be the security challenges of the unique Web services model? I'm not talking about the proposed standards and fledgling products at the code level, since I doubt that most vendors will manufacture that code available to us anyway. Rather, I value examining the areas where your company will be most vulnerable where Web services are concerned—where your services meet with the outside world's.

    Get Involved Early

    Three steps taken now can serve assure that when your company does start using Web services in a grave way, security won't be compromised.

    Educate yourself; acquire your security team achieve the same. Now is the time to define for vendors and in-house developers just what standards they'll be expected to adhere to.

    Demand full details from vendors and programmers about how they're addressing security. PKIs, trusted relationships, CAs, storage of keys—ask for the works.

    Get involved as security standards are developed industrywide. If you've been in computing a while, your input is especially valuable. If you acquire an interest in this area, don't wait to acquire security standards dictated to you. —R.B.

    First, I'm suggesting that you study up on the algorithms that define how Web services work. Then achieve your considerable expertise to labor defining significant security practices that every vendor and every in-house programming team can supervene in using this unique model. You want everyone your difficult works with to understand that security goes in before the label goes on; to achieve that, you acquire to serve vendors and in-house staff understand your intent.

    Second, claim that both your vendors and your programming staff give you full details on how they intend to provide for secure transactions with and between Web services. manufacture them narrate you key strengths, standards incorporated and algorithms used. If public key algorithms are fragment and parcel to their approach, who's the Certificate Authority and what trusted relationships are in place? Where are keys generated and stored? How are they protected?

    Remember, while a Web server provides for interaction between a browser (and thus an individual) and a Web page, Web services provide for interaction between Web services. If code somewhere is talking to code elsewhere on my—or my company's—behalf, I want to know that hacker Beelzebub's code isn't spoofing, examining, corrupting, stealing or otherwise interfering with the process.

    Third, review the proposed security standards and processes already in the works. Participate in the discussion. The opportunity is this: Each succeeding "new model of computing" seems to evolve without the profit of the participation of the generations of computing experts from the previous one. I'm not saw that anyone working on current projects is clueless—far from it.

    There are some excellent ideas being incorporated. But let's kisser it—of the millions of programmers working on your Web services projects, everyone won't be quite so gifted. If Web services are to be secured, their design and implementation requires your participation. Since you probably won't obtain an invitation, you'll acquire to jump privilege in.

    Early Vendor Solutions

    In addition to SSL and other PKI/certificate-based approaches, vendors are using established and proposed standards, as well as proprietary solutions. Here are a few vendor approaches:

    IBM (www.ibm.com): IBM's DB2/XML Extender allows access to DB2 version 7.2 by Web services applications. Tivoli Manager for WebSphere Application Server provides a sole point of control for access in distributed environments that employ WebSphere. Tivoli SecureWay Policy Director can be used by WebSphere developers to build access control into applications.

    Microsoft (www.microsoft.com): Microsoft's .NET strategy entails the employ of security in several areas including file, operation and URL authorization, rule-based security policies and role-based security based on users inside and outside of traditional Windows environments. Microsoft's strategy likewise provides for authentication of .NET forms, in which a user provides credentials on a form that's submitted to the application for validation.

    Netegrity (www.netegrity.com): Netegrity's TransactionMinder is intended to provide centrally managed, policy-based access control to XML-based Web services and UDDI registries with initial back for Sun ONE and webMethod's platform. Future back is planned for Microsoft's .NET, BEA Systems and Bowstreet's Web services.

    Oblix (www.oblix.com): Oblix has released NetPoint 5.0, a management software product that uses XML-based Web services for identity and access. It integrates with Microsoft's vigorous Directory (user and group controls defined in AD can be used) and Verisign's On-Site Certificate services.

    Securant Technologies (www.RSA.com): Securant Technologies, now fragment of RSA Securities, has announced sole sign-on, Web-access management for BEA WebLogic's Portal 4.0 through its ClearTrust SecureControl product. Securant's products will employ SAML. —R.B.

    Security Essentials

    Determining the questions to inquireof is simple. Secure Web services should provide sophisticated handling of the identical security challenges you claim of any computing logic. The problem is, because Web services often will involve outside exposure, making such services safe demands that you capture a very different approach.

    Authentication: In the information systems world that most of us labor in, authentication means proving identity by providing a user ID and password, or in more sophisticated environments, a smart card, token or carcass part. In modern networks, computers may authenticate each other through certificates, Kerberos or even pre-shared manual keys. In the Web services world, programs of varying ownership, origination and sophistication will be interacting with each other. How can they be assured that these pieces of code can correctly identify and authenticate each other?

    Authorization: Let's fake that you're a medical establishment—a hospital or a doctor's office—and I'm a medical insurance company. I might acquire Web services in location that receive and respond to your Web services' requests for payment. Once their services acquire proven their identity, how can they control what they can achieve with each other? In the course of the transfer of patient information from your Web service to mine, what controls the access my Web service has?

    Think of two clerks from different companies talking on the phone. You acquire strict rules on what types of information can be provided to whom. Indeed, you control the access your employee has as well. Obviously, I could program my Web service to inquireof unavoidable questions, but will yours be able to determine which it should answer? They can give rules to clerks and restrict their knowledge, and set file permissions to restrict users accessing computer files. Yet how will this model labor when the people exchanging information are not people at utter but snippets of code?


    ServiceNow: Decelerating Growth, Limited Market Size Point To large Downside | killexams.com real questions and Pass4sure dumps

    No result found, try unique keyword!IBM ... implementation times. For these reasons, NOW may lose unavoidable customers over time to SaaS providers who tender more attractive multi-tenant solutions. They congratulate ServiceNow for creating a ...


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