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132-S-70 Avaya Voice Self-Service Design(R) Elective

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Test Code : 132-S-70
Test title : Avaya Voice Self-Service Design(R) Elective
Vendor title : Avaya
exam questions : 77 real Questions

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Avaya Avaya Voice Self-Service Design(R)

Avaya Updates Self-provider software To enhance client provider in unusual period of intellectual Communications | real Questions and Pass4sure dumps

• Avaya Voice Portal four.0 and Interactive Response 3.0 Debut at SpeechTEK 2007 With accelerated Speech Automation Capabilities, more desirable Scalability

SpeechTEK, big apple, the big apple – Avaya Inc. (NYSE:AV), a leading international company of commerce applications, programs and functions, nowadays debuted unusual types of its business-main self-service software. the unusual enhancements get it less demanding and extra reasonable to enrich consumer provider with speech automation, and supply a foundation for using self-service to create quicker, extra productive commerce approaches.

the brand unusual products, which can subsist showcased at today’s SpeechTEK 2007 in long island metropolis (Avaya’s booth #603), consist of Avaya Voice Portal four.0, the company’s flagship self-carrier application, and Interactive Response three.0, one of the crucial industry’s most widely-deployed self-provider platforms. besides unveiled changed into the unusual edition of Avaya Dialog dressmaker four.0, a utensil for constructing subsequent-era speech self-carrier functions.

Self-service purposes supply organizations an automatic strategy to consumer carrier, enabling valued clientele to believe enhanced control over interactions. by means of speech-enabling self provider, americans can use spoken commands by way of mobilephone to relay tips to computerized programs and complete transactions. Avaya Voice Portal makes use of Session Initiation Protocol (SIP) and net carrier technologies to let corporations combine speech self-carrier into consumer provider and commerce strategies.

The unusual version of Avaya Voice Portal points improved assist for the latest internet specifications, including CCXML, programmable internet services and VoiceXML 2.1. This creates an open, multi-vendor ambiance that speeds and simplifies the mixing of speech self-service, whereas reducing its cost of deployment. Avaya Voice Portal and Dialog dressmaker besides role unusual web features offering a quicker, more competitively priced approach to use speech in outbound calling purposes. ‘Outcall’ capabilities are vital to companies such as legislations businesses or hospitals, which can use Avaya’s solution to more efficaciously integrate speech into an latest appointment scheduling utility, and believe it instantly title shoppers to query them to ascertain appointments the usage of speech.

Avaya Voice Portal additionally supplies scalability enhancements with a four-fold boost within the quantity of simultaneous self provider transactions that can besides subsist supported per equipment. This reduces total suffuse of possession for working self-carrier, and helps corporations extra effectively control self-service purposes across a all world commercial enterprise. also, direct integration to SIP trunk strains helps companies extra lessen network fees whereas providing a groundwork for SIP presence in multi-media applications, similar to video-based mostly self-carrier.

Avaya Voice Portal has been designed to toil with Communications Enabled company strategies (CEBP) – tactics that automate the human collaboration required to conduct company. Voice Portal’s enhancements will simplify the mixing of speech self-provider inside CEBP, assisting to ameliorate the automation of tactics equivalent to give chains. for example, Voice Portal can aid notify paying for brokers when materials race low, and query them to reply computerized questions or supply a status the use of speech.

Avaya To attend eTelecare retain shoppers convinced With Speech Self-carrier in keeping with contemporaneous analysis from Frost & Sullivan[ ], Avaya is the 2007 market chief in interactive voice response techniques, with its self-service solutions used by means of a wide array of groups. eTelecare global options (NASDAQ: ETEL), a leading provider of commerce technique outsourcing (BPO) options, is an organization who is popping to Avaya to bring self-carrier to many of its purchasers. eTelecare is in the technique of imposing Avaya Voice Portal to assist customers ranging from Fortune 500® monetary firms to international technology agencies increase self-carrier functions (akin to customer satisfaction surveys, menu navigation and transaction processing) the usage of speech.

“The cost of speech in self-provider is turning out to subsist because it proves to subsist an well-known asset in the start of stellar consumer service,” referred to Kris Weitz Rammer, Chief suggestions Officer. “Any time you can provide a customer a human voice and a choice of alternate options, you are including value. They believe Avaya Voice Portal will uphold us accomplish that in the most useful and effective method.”

As a leading outsourcer of contact center solutions, eTelecare should use the gold benchmark and versatile solutions. in accordance with Weitz Rammer, Avaya’s routine lets them use a complete self-provider reply that can exist on a single, built-in platform. consequently, the company expects software construction to subsist sooner and consumer transactions to subsist sooner.

“leading firms are demanding consumer contact applications which will besides subsist embedded of their consumer communications tactics,” referred to Joe Outlaw, major analyst, contact middle options, current evaluation.” in addition, they wish to subsist in a position to link, unlink, and re-hyperlink the applications in unusual approaches rapidly and inexpensively to maneuver unusual opportunities. Avaya’s Voice Portal is constructed on an advanced internet capabilities structure exceptionally to aid these forms of communications approaches via speedy and lessen-cost integrations and reconfigurations.”

extra details on unusual ProductsIn addition to Avaya Voice Portal 4.0, Avaya these days introduced these unusual self-service products and equipment. These products are now attainable globally:

Avaya Interactive Response 3.0 is a TDM and IP-based speech self carrier software that presents corporations the capability to adapt their confirmed self-service architecture to choose expertise of the latest internet and speech applied sciences, together with VoiceXML 2.1, the trade conventional language used to enhance speech self-carrier purposes. as a result, capabilities developed for Avaya Interactive Response are simply ported to the Avaya Voice Portal when a enterprise is able to evolve to IP telephony.

Avaya Dialog designer 4.0 is an Eclipse-based mostly utility structure utensil that enhances Avaya Voice Portal and Avaya Interactive Response via permitting corporations to hurry up structure of speech self-provider in ordinary telephony and web services environments. This unusual release adds assist for interacting with SIP signaling and the latest shade 9.0 speech applied sciences. IBM® speech applied sciences are additionally supported. Dialog clothier now supports business-average muster manage extensible markup language (CCXML) and enhances desktop telephony integration and talk to middle capabilities through superior scaling and failover facets.

Avaya audio system Featured at SpeechTEKDuring SpeechTEK 2007, Avaya executives and technology experts will participate in a number of panels and presentations. These shows consist of:• Which Speech tools Are right for You? Monday, August 20, 3:00-4:00 p.m. Matt Whipple, Avaya solution Architect.

• Getting the Voice consumer Interface right When focus Goes incorrect. Tuesday, August 21, 1:30-2:30 p.m. David Martin, Avaya solution Architect.

• Advances in Video & Multimedia application Design. Tuesday, August 21, 2:forty five-3:45 p.m. Val Matula, Avaya Director, Multimedia analysis.

• Deploying Speech applications. Tuesday, August 21, 4:15-5:15 p.m. Bob Cooper, Avaya Voice Portal Chief Architect.

• Watch Your Grammar when Designing the Speech client journey. Tuesday, August 21, 4:15-5:15 p.m. Judi Halperin, Avaya Speech Engineer.

• special circumstances in Voice consumer Interface Design. Wednesday, August 22, eleven:45 a.m.-12:45 p.m. David Martin, Avaya solution Architect.

• most fulfilling – and Worst – Practices. Wednesday, August 22, 3:15-four:15 p.m. Michael Perry, Avaya Director, IVR & Speech Portfolio.

Avaya to supply computerized Speech applications for SpeechTEK 2006 | real Questions and Pass4sure dumps

o event uses Avaya's Self-service helper Showcasing the probabilities Enabled by using intellectual Communications and Speech Automation

o Avaya client international Speedway to spotlight How Speech Self-provider know-how Can constrain customer delight, income

BASKING RIDGE, N.J., July 26 // -- Attendees on the SpeechTEK 2006 conference and exhibition will salvage a immediate examine how businesses can pressure greater intellectual communications the use of speech applications that tap the benefits of a provider-oriented structure (SOA). For this 12 months's experience, attendees will use a brand unusual net capabilities-based convention helper with speech entry that has been developed specifically for the exhibit by way of Avaya (NYSE:AV) and Interactive Northwest (INI), a premier member of the Avaya DeveloperConnection software.

This yr's SpeechTEK event is August 7-10, 2006 at the Marriott Marquis in manhattan, N.Y. The automatic convention helper developed through Avaya and INI for SpeechTEK makes use of internet features to convey many conveniences to attendees together with:

o Voice-automatic access to the conference agenda from any phone.o Speech-activated instructions to vendor booths.o Maps pushed to the monitor monitors of Avaya VPN phones locatedthroughout the conference venue.o A textual content-message reminder to spotlight vast displays andevents.o A speech-driven setaside up-convention survey to measure delight.

"The convention helper software developed for SpeechTEK showcases what's workable when companies use IP-based speech technology in a service-oriented community," mentioned Eileen Rudden, vp and Popular manager, communications applications division, Avaya. "companies can serve selected enterprise wants by deploying more shrewd capabilities, and lines that carry the essential guidance americans should get faster decisions and salvage effects."

The software for SpeechTEK changed into developed by means of INI, a number one interactive voice response structure firm and a Premier member of the Avaya DeveloperConnection software. They developed the solution the usage of the Avaya Dialog designer speech software device equipment, which gives a VoiceXML-compatible Avaya Voice Portal platform that speech-permits internet features across highly distributed firms. Avaya and INI besides deployed equivalent speech-primarily based convention solutions for different routine sponsored by using Computerworld and the foreign association of Avaya clients (InAAU).

foreign Speedway makes use of Avaya Speech purposes to develop sales

The latest Avaya speech self-provider applied sciences will soon uphold raise customer carrier and power experience-linked revenue for foreign Speedway supplier (ISC), a leading promoter of NASCAR movements and other motorsport activities.

ISC makes use of applications from the Avaya consumer interplay Suite to serve the hundreds of thousands of fanatics who attend their hobbies each 12 months at its premier motorsports facilities nationwide, together with the world well-known Daytona foreign Speedway, home of the Daytona 500®. The company already uses Avaya outbound customer contact applications, and plans to interject speech applications to extra customize consumer communications.

the use of Avaya Interactive Response technology and an auto-dialer from Avaya DeveloperConnection top of the line member Viecore, Inc., ISC information messages to enthusiasts from leading NASCAR drivers -- promoting ticket availability and improvements, hospitality programs and different event-connected opportunities. the use of assistance that agents believe gathered over time, ISC can customize outbound messages in the voice of a consumer's favorite driver. Message prompts permit consumers to switch at once to the ISC title center where an agent can finalize a transaction -- a potential that will subsist speech-enabled in its next part.

"With the outbound program at the moment in area, they now believe viewed an increase in adventure-linked income at their contact facilities," mentioned Tom Canello, contact center director, ISC. "hearing a driver's voice has definitely made a difference, and the computerized system is terribly efficient. The fan purchase event will subsist additional improved with the combination of Avaya's speech self-service."

Panels and presentations address What's workable with Speech

Canello and Avaya executives will choose fraction in panels and presentations everyone through SpeechTEK 2006 on the way to spotlight best practices and what's workable when speech is mixed with a service-oriented structure, net functions and intellectual communications. those displays consist of:

* SOA or SOL. Are carrier suppliers necessary? Tom Hanson, senior productmanager, CRM self-service options, Avaya. August 7, 1:30 p.m.

* Retail: how to sell greater the use of Speech technologies. Tom Canello, Avayacustomer and contact core director, foreign Speedway. August 7,1:30 p.m.

* Strategic and management Insights: traits Impacting SpeechTechnologies. Michael Perry, director, voice self-service solutions, Avaya. August eight, 11:00 a.m.

* Avaya arms-On Demo: working towards for Speech utility evolution tools.Erik Johnson, senior engineer, commercial enterprise communications functions,Avaya. August eight, 1:30 p.m.

* Deploying Speech functions: VoIP and Speech. Moderated by way of Ted Bray,apply leader, speech focus and IVR, Avaya. August eight, 2:00 p.m.

* tools and options: carrier-Oriented architecture. Ted Bray, practiceleader, speech focus and IVR, Avaya. August 8, 4:00 p.m.

* Keynote Panel. Eileen Rudden, vice president and usual manager,communications applications, Avaya. August 9, eight:30 a.m.

* Avaya Workshop: Streamlining commerce with shrewd Communications.Kristi Mathus, executive briefer, Avaya. August 9, 10:30 a.m.

* purchaser Electronics & Multimodal: improving Speech functions viaVideo. Dave Skiba, analysis scientist, multimedia applied sciences, Avaya.August 9, three:45 p.m.

* SpeechTEK university: SOA Tutorial with Avaya and IBM. Ted Bray,apply leader, speech attention and IVR, Avaya. August 9,eight:30 a.m.-12.

Avaya to disclose Speech solutions at booth #603

Avaya will use its sales space at SpeechTEK (#603) to showcase a extensive latitude of speech-enabled functions, construction tools and features, together with:

* Avaya Voice Portal, a application platform that supports a service-orientedarchitecture and gives a quicker, simpler strategy to speech-permit Webservices across extremely distributed firms.

* Avaya Dialog designer, an application evolution utensil that givesbusinesses a cost-helpful strategy to velocity evolution of self-serviceapplications in both a traditional telephony and net servicesenvironment.

* Avaya Unified verbal exchange center, a mobility reply that helpsworkers directly access crucial communications tools and assistance(including email, voicemail and contacts) by means of any cell usingsimple and intuitive speech commands.

* Avaya world functions, a company of skilled consultants andtechnologists offering the comprehensive attend businesses want toevolve to speech-driven self-provider and to combine speech into theircontact core operations.

About Avaya

Avaya Inc. designs, builds and manages communications networks for greater than 1 million agencies international, including ninety p.c of the FORTUNE 500(R). concentrated on companies tremendous to small, Avaya is an international chief in comfy and professional web Protocol (IP) telephony methods and communications utility purposes and functions.

using the convergence of voice and statistics communications with commerce functions -- and unbelievable by complete international features -- Avaya helps clients leverage present and unusual networks to achieve advanced company results. For more suggestions quest counsel from the Avaya web page:

supply: Avaya Inc.

CONTACT: Media, Jonathan Varman, +1-908-953-6432,; or Investor, Matt Booher, +1-908-953-7500,, both of Avaya Inc.

internet site:

connected Thomas industry update Thomas For Industry

Avaya Zang launches drag-and-drop evolution utensil | real Questions and Pass4sure dumps

Avaya has added Zang Workflow, a drag-and-drop evolution device for embedding communications into mobile and cloud-based purposes. Zang Workflow is a component of Avaya's Zang Cloud, a communications platform as a provider, or CPaaS.

Avaya Zang Workflow is a graphical design utensil that doesn't require expertise of programming languages. in its place, clients can drag and drop communique elements, reminiscent of SMS and voice, right into a design tool. The provider become first created for Avaya Breeze, a platform that lets groups construct their personal software and embed Avaya's UC functions.

Tim Banting, an analyst at current evaluation, stated Avaya Zang Workflow's drag-and-drop capabilities develop the accessibility of CPaaS beyond IT departments. He pointed out the carrier can subsist used in different departments, reminiscent of contact facilities and consumer service.

In different Avaya information, the vendor filed a reorganization blueprint previous this month as a fraction of its chapter court cases. The blueprint outlines how Avaya can prick back its prefiling debt via greater than $four billion, preserve U.S. pension plans and restructure through a debt-for-fairness exchange with inescapable secured creditors.

Avaya has requested a may additionally 25 hearing with the bankruptcy court to accept as upright with approval of the disclosure observation related to the reorganization plan. If the statement is permitted by using the court docket, Avaya will deal the statement and reorganization blueprint to balloting collectors.

meanwhile, Avaya revenue continues to exclaim no, in line with prefatory fiscal effects. The seller's 2d-quarter revenue is anticipated to subsist round $800 million, about an 11% drop from terminal year's second quarter. reputable fiscal consequences are expected in may also.

Edgewater Networks, Polycom associate for UC service

community facet orchestration provider Edgewater Networks and collaboration expertise issuer Polycom believe partnered on a unified communications multilevel intelligence carrier.

The UC carrier permits provider providers and companies to bring together and analyze facts to provide visibility into voice and video calls from the endpoint throughout the WAN. facts can subsist amassed from Polycom voice endpoints, Edgewater's premises-primarily based shrewd aspect portfolio and cloud analytics engines.

performance issues and security threats can subsist clinically determined and addressed centrally via Edgewater's carrier manage middle. The partnership between Polycom and Edgewater will comprehend interoperability trying out of Polycom endpoints to streamline customer deployments.

TeleSign launches API carrier, gets acquired

Wholesale communications and service capabilities provider BICS noted it will purchase CPaaS company TeleSign for $230 million. The acquisition is anticipated to extend BICS from a global service to an conclusion-to-end CPaaS company that presents a provider community and communications platform. With the acquisition, Belgium-primarily based BICS can extend its attain in North america.

TeleSign, based in l. a., will continue to role independently as a totally owned subsidiary of BICS. The transaction is expected to immediate at the pause of the third quarter.

TeleSign has additionally launched self-provider capabilities to open its platform and allow less complicated access to communication and safety APIs for utility developers.

The self-carrier capabilities enable builders to create an account, quest at various and buy APIs and software construction kits (SDKs) to embed into web and cellular apps with out a constrict commitments or minimum transaction necessities. developers can entry conversation APIs for SMS and voice, and safety APIs and SDKs for fraud risk evaluation and consumer verification.

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Avaya Voice Self-Service Design(R) Elective

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Software facilitates speech application automation. | real questions and Pass4sure dumps

Press Release Summary:

IP-based Avaya Voice Portal Software provides way to speech-enable Web services in customer service operations. Supporting Red Hat Linux Enterprise 3.0, product features license pooling and automatic failover capabilities. Centralized management gives IT supervisors single interface to manage everyone self-service interactions across organization. Eclipse-based Dialog Designer facilitates creation of speech self-service applications.

Original Press Release: New Avaya IP Self Service Solutions Deliver intellectual Communications Through Speech Automation - Avaya Voice Portal speech self service software drives greater cost-efficiencies, improved commerce continuity and simplified management across customer service operations.

- Avaya Dialog Designer speeds and simplifies evolution of next-generation speech applications within a service-oriented architecture (SOA).

BASKING RIDGE, N.J., Aug. 1 Avaya Inc. (NYSE:AV), a leading global provider of commerce communications applications, systems and services, today announced the next generation of its Internet protocol (IP)-based speech self service solutions that deliver enhanced levels of customer service using the power of voice. The unusual Avaya Voice Portal software platform integrates within a service-oriented architecture (SOA), providing a faster, easier way to speech-enable Web services across highly-distributed enterprises. This drives unusual cost-efficiencies and increased commerce continuity through speech self service, and makes it simpler to manage a company's customer service operations.

Today, Avaya besides introduced a unusual speech application evolution tool, Avaya Dialog Designer, which enables designers to hurry evolution of speech self-service applications in a cost-efficient manner. Created for integration with Web services or in traditional environments, Avaya Dialog Designer supports both Avaya Voice Portal and Avaya Interactive Response.

"A growing number of businesses are adding speech applications to enhance customer experiences and contact center functionality. This coincides with the shift to service-oriented architectures that employ Web-based technologies to leverage a company's existing muster processing, voice response and customer uphold systems," said Dan Miller, senior analyst, Opus Research. "As a pioneer in open IP communications, Avaya is in a leading position to attend businesses gracefully migrate to the next plane of speech-enabled, phone-based self service."

Avaya Voice Portal Decreases Total Cost of Ownership, Improves Application Availability and Makes System Management Simple

The Avaya Voice Portal significantly reduces the costs of deploying speech self service by using a company's existing Web services in a service-oriented architecture -- a software-based approach to integrating disparate applications based on open standards technologies. IT staff can lower total cost of ownership (TCO) by re-using existing software components and applications to more efficiently interject speech self service. The Avaya Voice Portal besides supports the standards-based Red Hat Linux Enterprise 3.0 platform, reducing overall server and training costs associated with speech deployments.

Higher availability -- which is the continuous, answerable and secure operation of faultfinding applications -- is achieved through the unique IP-based architecture of Avaya Voice Portal. The software features license pooling and automatic fail over capabilities, delivering greater commerce continuity of self service at a lower cost by eliminating the exigency to over-provision, or purchase extra licenses, to attend ensure survivability. For instance, if a media server fails in one fraction of a business, licenses and workload are automatically distributed to other servers, giving customers more consistent 'always-on' access.

The Avaya Voice Portal besides contains simplified management and integration capabilities tailored for globally distributed enterprises. Higher scalability now gives IT staff a more resilient way to deploy speech self service from as low as one port (i.e. speech interaction) to thousands of ports. Centralized management capabilities simplify administration by giving IT supervisors a single interface to manage everyone self service interactions across an entire organization.

For developers, the Avaya Voice Portal includes the unusual Dialog Designer, an Eclipse-based application evolution utensil that allows designers to more easily and efficiently create unusual speech applications. Eclipse is a technology framework that enables Dialog Designer to interoperate with a broad achieve of standards-based evolution tools, letting designers use their preferred languages to create applications. Dialog Designer besides features a common VoiceXML 2.0 browser for use with Avaya Voice Portal and Interactive Response, helping reduce design risks caused by browser incompatibility.

The Avaya Voice Portal and Avaya Dialog Designer are fraction of the company's Customer Interaction Suite, a core component of Avaya's family of IP-based MultiVantage(TM) Communications Applications. These unusual products will subsist showcased at SpeechTEK 2005 in unusual York City, August 1-3 at Booth #603.

New Avaya Solutions hurry evolution and Deployment of Speech Applications for Gold Systems, Language Line Services

The market for speech automation is growing at a brisk rate, with research firm Datamonitor estimating that spending in North America and EMEA will grow to roughly $1.6 billion by the pause of 2009.

A company participating in early trials of the Avaya Voice Portal and Dialog Designer is Gold Systems, an independent software vendor that creates self service software for Fortune 1000 companies, including the insurance, financial services, retail and utilities industries and for big government agencies. Gold Systems is a member of the Avaya DeveloperConnection program, which promotes evolution of third-party products compatible with Avaya solutions.

In realm trials of Avaya Dialog Designer, Gold Systems developed a affliction speech application to automate order status inquiries for a big online bookseller.

"We establish that Dialog Designer gave us considerable flexibility as they worked with the bookseller's Web service," said Herb Morreale, chief technology officer for Gold Systems. "Dialog Designer automatically determines the types of information available through a Web service and enables us to easily write the code needed to salvage to that information, and partake it with a caller via speech."

Another company undergoing trials of Avaya self service is Language Line Services, which provides on-demand over-the-phone language interpretation services 24/7, in over 150 languages, for consumers and businesses. Language Line is trialing Avaya Voice Portal to meet their customer needs around the world.

"Avaya Voice Portal delivers the high-availability and multilingual capabilities that are key to their uphold of customers and Interpreters located around the globe," said Thomas Sterns, director, Advanced Technology evolution for Language Line. "The capacity to deal voice self service uphold across their contact center infrastructure helps ensure callers successfully and quickly achieve their Interpreters anywhere they are located around the world -- whether in their contact center or taking calls from home."

"Avaya Voice Portal enables businesses to bring the power of voice to self service solutions -- a faultfinding element of customer service in an 'always on' world," said Eileen Rudden, vice president and common manager, Enterprise Communications Applications Division, Avaya. "With advanced levels of open standards uphold and elevated availability, the Avaya Voice Portal gives businesses everyone of the tools required to develop and deploy more intellectual speech self service that makes customers more satisfied and businesses more profitable."

Standards uphold and Platforms for Avaya Voice Portal and Dialog Designer

The Avaya Voice Portal and Dialog Designer uphold many of the most common software standards including Java2, JDBC, Java Servlet, Web Services Description Language (WSDL), SOAP and XML.

The Avaya Voice Portal runs across Session Initiation Protocol (SIP) and H.323 compliant media gateways, as well as traditional TDM architectures. It can subsist deployed on IBM WebSphere Application Server, Apache Tomcat, and other Java2 based services. Its distributed high-performance VoiceXML 2.0 media-processing software runs on any certified Red Hat Linux Enterprise 3.0 Intel or AMD platform. besides supported are benchmark speech engines through the MRCP standard. MRCP benchmark engines comprehend IBM WebSphere Voice Server and the ScanSoft Open Speech Recognizer.

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses big to small, Avaya is a world leader in secure and answerable IP telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with commerce applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and unusual networks to achieve superior commerce results. For more information visit the Avaya website:


Investor, Matt Booher, +1-908-953-7500,, both of Avaya Web site:

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No result found, try unusual keyword!They challenged us to design and deploy one branded sustain that would ... management systems that provide more personalized and apropos responses; improving self-service tools to enhance and/or r...

Avaya Updates Self-Service Software To Enhance Customer Service in unusual Era of intellectual Communications | real questions and Pass4sure dumps

• Avaya Voice Portal 4.0 and Interactive Response 3.0 Debut at SpeechTEK 2007 With Expanded Speech Automation Capabilities, Improved Scalability

SpeechTEK, unusual York, NY – Avaya Inc. (NYSE:AV), a leading global provider of commerce applications, systems and services, today debuted unusual versions of its industry-leading self-service software. The unusual enhancements get it easier and more cost-effective to ameliorate customer service with speech automation, and provide a foundation for using self-service to create faster, more productive commerce processes.

The unusual products, which are showcased at today’s SpeechTEK 2007 in unusual York City (Avaya’s booth #603), comprehend Avaya Voice Portal 4.0, the company’s flagship self-service software, and Interactive Response 3.0, one of the industry’s most widely-deployed self-service platforms. besides unveiled was the unusual version of Avaya Dialog Designer 4.0, a utensil for developing next-generation speech self-service applications.

Self-service applications give businesses an automated approach to customer service, enabling customers to believe greater control over interactions. By speech-enabling self service, people can use spoken commands via phone to relay information to automated systems and complete transactions. Avaya Voice Portal uses Session Initiation Protocol (SIP) and Web service technologies to let businesses integrate speech self-service into customer service and commerce processes.

The unusual version of Avaya Voice Portal features expanded uphold for the latest Internet standards, including CCXML, programmable Web Services and VoiceXML 2.1. This creates an open, multi-vendor environment that speeds and simplifies the integration of speech self-service, while reducing its cost of deployment. Avaya Voice Portal and Dialog Designer besides feature unusual Web Services offering a faster, more cost-effective way to use speech in outbound calling applications. ‘Outcall’ capabilities are well-known to businesses such as law firms or hospitals, which can use Avaya’s solution to more efficiently integrate speech into an existing appointment scheduling application, and believe it automatically muster clients to query them to validate appointments using speech.

Avaya Voice Portal besides delivers scalability enhancements with a four-fold increase in the amount of simultaneous self service transactions that can subsist supported per system. This reduces total cost of ownership for operating self-service, and helps companies more efficiently manage self-service applications across an entire global enterprise. Also, direct integration to SIP trunk lines helps businesses further lower network costs while providing a foundation for SIP presence in multi-media applications, such as video-based self-service.

Avaya Voice Portal has been designed to toil with Communications Enabled commerce Processes (CEBP) – processes that automate the human collaboration required to conduct business. Voice Portal’s enhancements will simplify the integration of speech self-service within CEBP, helping to ameliorate the automation of processes such as supply chains. For instance, Voice Portal can attend notify purchasing agents when supplies race low, and query them to reply automated questions or provide a status using speech.

Avaya To attend eTelecare preserve Customers Satisfied With Speech Self-Service According to recent research from Frost & Sullivan[ ], Avaya is the 2007 market leader in interactive voice response systems, with its self-service solutions used by a wide achieve of companies. eTelecare Global Solutions (NASDAQ: ETEL), a leading provider of commerce process outsourcing (BPO) solutions, is a company who is turning to Avaya to bring self-service to many of its clients. eTelecare is in the process of implementing Avaya Voice Portal to attend clients ranging from Fortune 500® financial firms to global technology companies enhance self-service functions (such as customer satisfaction surveys, menu navigation and transaction processing) using speech.

“The value of speech in self-service is growing as it proves to subsist an well-known asset in the delivery of stellar customer service,” said Kris Weitz Rammer, Chief Information Officer. “Any time you can give a customer a human voice and a choice of options, you are adding value. They believe Avaya Voice Portal will attend us accomplish this in the most advantageous and efficient way.”

As a leading outsourcer of contact center solutions, eTelecare must use the most answerable and resilient solutions. According to Weitz Rammer, Avaya’s approach lets them use a complete self-service solution that can exist on a single, integrated platform. As a result, the company expects application evolution to subsist quicker and customer transactions to subsist faster.

“Leading enterprises are demanding customer contact applications which can subsist embedded in their customer communications processes,” said Joe Outlaw, principal analyst, contact center solutions, Current Analysis.” In addition, they want to subsist able to link, unlink, and re-link the applications in unusual ways rapidly and inexpensively to address unusual opportunities. Avaya’s Voice Portal is built on an advanced Web Services architecture specifically to uphold these kinds of communications processes through rapid and lower-cost integrations and reconfigurations.”

More Details on unusual ProductsIn addition to Avaya Voice Portal 4.0, Avaya today introduced these unusual self-service products and tools. These products are now available globally:

Avaya Interactive Response 3.0 is a TDM and IP-based speech self service application that offers businesses the capacity to evolve their proven self-service architecture to choose edge of the latest Web and speech technologies, including VoiceXML 2.1, the industry benchmark language used to develop speech self-service applications. As a result, capabilities developed for Avaya Interactive Response are easily ported to the Avaya Voice Portal when a commerce is ready to evolve to IP telephony.

Avaya Dialog Designer 4.0 is an Eclipse-based application evolution utensil that complements Avaya Voice Portal and Avaya Interactive Response by allowing businesses to accelerate evolution of speech self-service in traditional telephony and Web services environments. This unusual release adds uphold for interacting with SIP signaling and the latest shade 9.0 speech technologies. IBM® speech technologies are besides supported. Dialog Designer now supports industry-standard muster control extensible markup language (CCXML) and enhances computer telephony integration and contact center capabilities through advanced scaling and failover features.

Avaya Speakers Featured at SpeechTEKDuring SpeechTEK 2007, Avaya executives and technology specialists will participate in a achieve of panels and presentations. These presentations include:• Which Speech Tools Are right for You? Monday, August 20, 3:00-4:00 p.m. Matt Whipple, Avaya Solution Architect.

• Getting the Voice User Interface right When Recognition Goes Wrong. Tuesday, August 21, 1:30-2:30 p.m. David Martin, Avaya Solution Architect.

• Advances in Video & Multimedia Application Design. Tuesday, August 21, 2:45-3:45 p.m. Val Matula, Avaya Director, Multimedia Research.

• Deploying Speech Applications. Tuesday, August 21, 4:15-5:15 p.m. Bob Cooper, Avaya Voice Portal Chief Architect.

• Watch Your Grammar when Designing the Speech Customer Experience. Tuesday, August 21, 4:15-5:15 p.m. Judi Halperin, Avaya Speech Engineer.

• Special Cases in Voice User Interface Design. Wednesday, August 22, 11:45 a.m.-12:45 p.m. David Martin, Avaya Solution Architect.

• Best – and Worst – Practices. Wednesday, August 22, 3:15-4:15 p.m. Michael Perry, Avaya Director, IVR & Speech Portfolio.

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