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132-S-708-1 Specialist- Avaya Voice Self-Service Design Elective

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132-S-708-1 exam Dumps Source : Specialist- Avaya Voice Self-Service Design Elective

Test Code : 132-S-708-1
Test title : Specialist- Avaya Voice Self-Service Design Elective
Vendor title : Avaya
exam questions : 80 actual Questions

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Avaya Specialist- Avaya Voice Self-Service

Altura Achieves Avaya features delivery professional Certification | killexams.com actual Questions and Pass4sure dumps

FULLERTON, Calif.--(enterprise WIRE)--Altura conversation solutions, an Avaya Platinum BusinessPartner, with places of travail nationwide, is being recognized via Avaya, a leading world company of enterprise communications applications, techniques and services, for reaching their services birth professional (SDS) certification as Implementation specialist.

The SDS certification confirms that Altura has proficiency within the edge and qualifications mandatory for knowledgeable birth of the entire ambit of implementation features to Avaya purchasers. Altura is one of a opt for community of Avaya BusinessPartners to achieve the certification.

Altura helps companies in the reduction of cost and effectively dash their operation by using supplying a wide ambit of tall satisfactory voice, voice over IP, facts, messaging, instant and phone middle applications and options. working across the U.S., Altura supports hundreds of valued clientele including Unisys, Honeywell, Dartmouth Hitchcock medical center, newfangled Jersey Transit, the status of newfangled Mexico, the status of Connecticut, and others who consume enjoyment in rate reductions from Altura’s personalized functions including community evaluation, Contact core Optimization, and life Cycle provider and aid.

"Altura is honored to exist identified by means of Avaya for their #1 rated capabilities," according to Bob Blazek, CEO and President of Altura. "The Avaya SDS designation signifies to their purchasers that Altura continues to lead the realm in practicing, developing the fundamental scholarship and credentials to exceed their features needs."

"Altura continues to provide the optimum stage of provider for their valued clientele," talked about Carol Giles Neslund, vice president, North the united states Channel income, Avaya. "The SDS designation is an affirmation that Altura has exhibited a list of success in serving consumers and has taken their carrier delivery to the subsequent degree via further working towards and entry to Avaya global capabilities equipment and methodologies."

The Avaya SDS program has 4 areas of designation: Implementation expert for approved Avaya channel partners, Implementation skilled for capabilities-only channel companions, and befriend specialist and Integration expert for Platinum, Gold, and Silver-certified channel partners. taking fragment channel companions absorb access to Avaya international services and a great latitude of alternative Avaya substances to uphold them convey a property service adventure to customers.

About Altura

Altura communication solutions, with places of travail nationwide, is considered one of Avaya's largest Platinum approved commerce companions and a leading company of communique enabled options and knowledgeable services to firms. For almost two a long time, agencies right through North the united states absorb relied on Altura with solving their commerce concerns. Altura’s suitable rated and trade main provider, key strategic partnerships proposing a plenary suite of converged voice and facts network options, provide the optimum commerce expense to their consumers.

About Avaya

Avaya is a global leader in commerce communications programs. The company gives unified communications, contact centers, and connected services at once and thru its channel partners to leading companies and corporations world wide. firms of All sizes depend upon Avaya for state-of-the-artwork communications that enhance effectivity, collaboration, customer provider and competitiveness. For extra suggestions, tickle visit http://www.avaya.com.


Avaya licensed expert (ACS) | killexams.com actual Questions and Pass4sure dumps

This supplier-certain Certification is obtainable by way of:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This e mail address is being blanketed from spambots. You exigency JavaScript enabled to view it.

ability degree: Intermediate                          popularity: Being phased out

low in cost: $one hundred twenty five (shortest tune)               

abstract:This mid-level certification is for individuals who combine voice networking, statistics networking, and purposes into powerful company communications options. ACSs design, reclaim in constrain and aid Avaya options in a actual world atmosphere.

initial requirements:You absorb to cling the ACA Certification and hurry one among professional optionally available tests ($125). choose from two tracks, Design and Implementation.Design Tracks encompass: Interactive Voice Response systems, IP Telephony, LAN, Messaging, Multimedia Contact facilities and Proactive Contact solutions.Implementation Tracks consist of: Interactive Voice Response methods, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact options.training is accessible however no longer required.

carrying on with necessities:Certification is convincing for 2 years.

See All Avaya Certifications

seller's page for this certification


Avaya at SpeechTEK 2008 Spotlights customer carrier solutions the exercise of Converged Speech, Voice and Video purposes | killexams.com actual Questions and Pass4sure dumps

source: Avaya Inc.

August 18, 2008 07:forty five ET

Contact heart chief Demonstrates 'Video Self service' developments That merge Speech Automation With Multimedia content material

ny, ny--(Marketwire - August 18, 2008) - SpeechTEK -- At this yr's SpeechTEK experience, Avaya (sales space #312) spotlights its latest self carrier solutions that merge speech automation, voice and video communications to uphold corporations provide sooner, extra efficient customer provider. SpeechTEK 2008, taking state August 18 - 20 in ny metropolis, is a worldwide event on emerging speech applied sciences.

Speech self provider permits valued clientele to communicate their instructions to an automated device -- the usage of a telephone, kiosk or laptop -- and secure routed to the requested information or agent. At SpeechTEK 2008, contact heart market chief(1) Avaya spotlights how speech self carrier is evolving into a greater handy, within your means, and dynamic option to serve purchasers. This comprises demonstrations of Avaya's award-winning self provider platform(2) -- Avaya Voice Portal -- along with the platform's expanding 'video self service' capabilities.

These video capabilities energy a different customer carrier reply -- Avaya Interactive Voice and Video Response -- which combines speech automation with dynamic video content material. It lets callers absorb interaction with a company using video-based mostly menus and content the usage of a 3G cellular device, video kiosk or softphone/videophone. in its state of simply hearing options, shoppers can contemplate branded menus and alternatives embedded in video, and communicate instructions to the business's computerized system. visible adverts or academic videos can furthermore exist considered whereas consumers wait for an agent.

At SpeechTEK 2008, Avaya is demonstrating how outbound calling can furthermore exist built-in with video self provider to boost client experiences. This lets businesses proactively transmit principal reminders to valued clientele' contraptions, accompanied with the aid of visible content material. for instance, a floral shop customer can acquire an audio/visual reminder for a personal adventure, reminiscent of a birthday, after which exercise speech to navigate visually-presented options. talking to the automatic equipment, the client can contemplate what flower preparations they prior to now ordered, browse for a brand newfangled association, question for a live agent, and finalize bank card tips the usage of visible menus. This sample may furthermore exist viewed in action at SpeechTEK.

"As speech automation evolves with improved accelerate and accuracy, corporations are looking for newfangled how you can drive enhanced flexibility and company value via speech self carrier," spoke of Bob Lyons, vice president and universal manager of Avaya's Contact heart division. "through conserving the focus on bettering consumer experiences through assorted modes of communications, speech self service will proceed generating effectual demand from valued clientele and commerce alike, and pressure this market to the subsequent stage."

moreover Voice Portal and the Interactive Voice and Video Response options, Avaya will disclose off Avaya Dialog designer, a speech construction device for Voice Portal, in addition to its DevConnect developer & associate application.

Avaya Speech application Innovators current at SpeechTek 2008

Avaya speech technology consultants may exist at the disclose to participate premier practices for the exercise of speech throughout an business. periods featuring Avaya consultants include:

Video within the muster core and network: consultants in this session will discuss if there's a spot for video alongside a speech answer. they're going to configuration the case for video know-how in the muster heart and subsequent-generation networks. featuring: Dr. Val Matula, director of Avaya Labs, and Bob Cooper, chief architect of Avaya Voice Portal.

Time: Tuesday, August 19th, eleven:45 am - 12:30 pm

DTMF vs. Speech: Balancing company wants vs. Caller wants When Migrating DTMF purposes: DTMF applications are constantly simpler, quicker, and cheaper to enhance than speech applications. This presentation will explore a number of DTMF-to-DTMF software rewrites and the way the equal enterprise wants might absorb been more advantageous addressed with speech. that includes: Matt Whipple, most principal advisor, Avaya Self service solutions.

Time: Wednesday, August 20th, eleven:forty five am - 12:30 pm

satisfied together: Speech and Touchtone: Can one user interface embody both speech and touchtone enter in an efficient and gratifying interaction? This session explores this query and presents perception into how speech and touchtone can travail together. This session teaches how to leverage each speech and touchtone to fulfill commerce aims. featuring: Matt Whipple, principal consultant, Avaya Self provider solutions.

Time: Wednesday, August twentieth, 1:45 pm - 2:30 pm

checking out: integrated application Design and Tuning: Tuning is a principal step in the success of speech implementations. This session will assessment an integrated open requisites primarily based strategy in keeping with Eclipse. software reporting, efficiency application logs, tuning components and greater can exist covered. featuring: Judi Halperin, Avaya speech engineer, Contact heart follow, and Dennis Jakobsen, MTS division, Avaya.

Time: Wednesday, August twentieth, 1:45 pm - 2:30 pm

(1) Gartner Market Share, Contact facilities, global 2007. Drew Kraus. June 2008

(2) North American IVR systems Market. 2007. N185-seventy six. Frost & Sullivan.

About Avaya

Avaya gives you bright Communications solutions that befriend companies radically change their companies to achieve marketplace talents. greater than 1 million companies international, together with more than ninety % of the FORTUNE 500®, exercise Avaya options for IP Telephony, Unified Communications, Contact facilities and Communications-Enabled commerce processes. Avaya global capabilities offers complete carrier and lead for agencies, petite to gigantic. For more information consult with the Avaya web site: http://www.avaya.com.


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Specialist- Avaya Voice Self-Service Design Elective

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Avaya Certified Specialist (ACS) | killexams.com actual questions and Pass4sure dumps

This vendor-specific Certification is Offered By:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This email address is being protected from spambots. You exigency JavaScript enabled to view it.

Skill Level: Intermediate                          Status: Being phased out

Low Cost: $125 (shortest track)               

Summary:This mid-level certification is for individuals who integrate voice networking, data networking, and applications into powerful commerce communications solutions. ACSs design, implement and uphold Avaya solutions in a actual world environment.

Initial Requirements:You must hold the ACA Certification and pass one of Specialist Elective Exams ($125). choose from two tracks, Design and Implementation.Design Tracks include: Interactive Voice Response Systems, IP Telephony, LAN, Messaging, Multimedia Contact Centers and Proactive Contact Solutions.Implementation Tracks include: Interactive Voice Response Systems, IP Telephony, LAN, Messaging, Multimedia Contact Centers and Proactive Contact Solutions.Training is available but not required.

Continuing Requirements:Certification is convincing for two years.

See All Avaya Certifications

Vendor's page for this certification


Start the newfangled Year right with Can’t-Miss Expert counsel on Self-Service Design | killexams.com actual questions and Pass4sure dumps

Achieving a tenacious ROI on your self-service systems–such as Interactive Voice Response and enterprise voice portals–depends on having customers exercise them. Whether that happens is due in great fragment to the effectiveness of self-service design.

To dig in a cramped further, they decided to converse with their experts and are sharing the results. effectual design is the topic of the first in a three-part podcast progression featuring Judith Halperin, principal consultant in speech engineering at Avaya. exist positive to tune in to the podcast to hear the plenary conversation.

Here are some highlights that I took away from the conversation:

What’s the first step? Know your users! Designing a mighty self-service suffer for your customers starts with knowing who your customers are. Information gathered from Web, phone and other interactions can exist leveraged to create profiles and segmentations for your customer base. Automatic Number Identification (ANI), such as Caller ID, can even trigger data sources to personalize the experience.

It’s principal to not only study who your customers are, but understand their preferences as well.

Preferences advert to preferred modes of contact and even what ilk of information customers exigency most. For example, with customers who usually muster in for account balances, you might want to open each muster with equipoise information. If a customer has previously chosen Spanish as their preference, the interaction might start in that language. Self-service options can furthermore exist sequenced dynamically based on previous usage and caller information or entitlements.

Providing the right plane of personalization is another principal design consideration. Some customers prefer more hand-holding while others may prefer that you just secure out of their way. You can leverage the frequency of a customer’s interactions, usage levels and other factors to apportion a customer to “expert” or “novice” uphold application modes.

Why is it important? “ROI!” User-centric design is key to getting caller buy in.

Keep in irony that just basing your analysis on demographics may exist dangerous. Recently, I was swapping stories with a contact heart design specialist, and he shared a anecdote about how a company he was working with had designed their self-service suffer to drive customers of an older demographic to voice-centric service.

It turned out that the company’s older customers actually preferred to interact via mobile devices and to self-serve via mobile applications. This is a mighty sample of why analyzing usage levels across All date points and understanding customer preferences is key. As you continue to learn more about the customer needs and preferences, you can continually adjust and drive improvements into which functionalities to automate.

Many people may not relish interacting with machines. But they carryout it. Continually making self-service systems more user-centric and the experiences more user-friendly is key to customers wanting to exercise them to fulfill their needs without always needing human intervention.

What carryout you contemplate as keys to mighty self-service design? tickle participate your thoughts. And exist on the lookout for their next podcast recap, in which they explore how to capture the benefits of self-service while maintaining a personalized, satisfying customer experience.


Jebsen & Jessen Communications Enhances Guest suffer and Staff Mobility at Pan Pacific Singapore | killexams.com actual questions and Pass4sure dumps

SINGAPORE--(Marketwire - Dec 13, 2012) -  Jebsen & Jessen Communications (JJC), a leading commerce communication specialist, has implemented the first plenary IP telephony solution from Avaya in the Singapore hospitality industry at Pan Pacific Singapore, managed by Pan Pacific Hotels Group (PPHG). The cutting edge hospitality solution has delivered significant cost reductions, increased customer satisfaction, enhanced manageability, and improved staff productivity.

When Pan Pacific Singapore underwent an extensive S$80 million transformation from April to August 2012, Pan Pacific Hotels Group took the chance to overhaul the IT infrastructure at the iconic hotel as well. State-of-the-art technology deployed in creative ways would give Pan Pacific Singapore an edge over many hotels.

Pan Pacific Hotels Group chose Jebsen & Jessen Communications (JJC) to conceptualise and execute the implementation on the basis of an existing working relationship, JJC's profound expertise with Avaya platforms (as the only Avaya Platinum partner in the ASEAN region) and its commitment to property service directed at addressing commerce goals.

"JJC has been their technology partner since 2004, and is extremely familiar with their company and the way they work," explained Mr. Tsi Lip Siong, Vice President, Information Technology, Pan Pacific Hotels Group. "We were confident that JJC consultants would deliver the most germane technology infrastructure that would complement All the other aspects of Pan Pacific Singapore's transformation."

'Wow' Factor for Guests and Staff

JJC conceptualised an integrated IP-based hospitality enablement suite in state of the existing analogue Nortel (now Avaya) telephony system within the tight timelines that PPHG required, resulting in immediate savings from running voice communications over the data network instead of a divide PABX system.

Additionally, the newfangled Avaya Aura IP communications platform has brought about better investment protection, increased flexibility and ease of use.

JJC furthermore helped to add advanced voice mail and wakeup muster functionality to the Avaya IP phones in the hotel rooms, and integrated the software-based JJC Packaged Applications Suite on the IP phones so that they can array guests' names and participate useful information such as weather updates. Using IP phones, guests can configuration requests through one-touch services, shortening the request cycle and reducing the possibility of human error.

Mobility Adds Flexibility

In addition, JJC's Comdasys Fixed Mobile Convergence (FMC) solution allows employees to exist reached through corporate phone extension numbers via their own smart phone or hotel-provided mobile communications device. This solution has eliminated mobile communications costs as well as the exigency for a fixed line phone and dedicated desk for every back-of-house associate, and increased staff satisfaction for staff who want to configuration exercise of personal devices for work, a trend often termed BYOD (bring your own device).

"About 80% of back-end communications is within their four walls," explained Mr. Tsi. "With comprehensive wi-fi coverage and Comdasys, their staff can talk to each other without incurring additional communications costs or mobile subscription costs with a telecommunications provider."

Additional hardware costs absorb been reduced as muster centre staff no longer exigency dedicated hardware to discharge guest check-ins or reply enquiries. Avaya One-X Attendant software allows staff to travail on interchangeable handle screen PCs. Avaya technology furthermore provides particular insights for conclusion making.

"JJC has a very mighty understanding of their customers' challenges and how technology can exist leveraged to further commerce goals. They absorb in-depth scholarship for integrating a wide ambit of communications technologies, and arrive up with excellent adaptations for evolving conditions," concluded Mr. Tsi.

Company Logohttp://release.media-outreach.com/release.php/Images/300

About Jebsen & Jessen Communications

We deliver commerce communication solutions for their multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) infrastructure, they befriend their customers develop unified communication and contact centre solutions over multiple sites and across their global networks. They furthermore diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless and mobility solutions for different market verticals. One of the eight Regional commerce Units under the Jebsen & Jessen Group of Companies South East Asia, they absorb a staff force of more than 370 and uphold more than 800 customers globally.

Story continues

JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award in both 2011 and 2012 in recognition of its tenacious reputation as a trusted partner in the contact centre space by leading vendors, across verticals.

www.comms.jjsea.com

About Pan Pacific Hotels Group

Pan Pacific Hotels Group is a listed hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia's most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 30 hotels, resorts and serviced suites with over 10,000 rooms (including those under development) in Asia, Oceania and North America. The Group comprises two acclaimed brands: "Pan Pacific" and PARKROYAL. "Pan Pacific" is a leading brand in Asia and the Pacific Rim with hotels offering premium accommodations and services. PARKROYAL is a collection of comfortable leisure and commerce hotels and resorts located in the heart of cities and spirited locales across Asia Pacific. For more information, visit www.pphg.com

Notes for Editors:

The Jebsen & Jessen Communications hospitality solution for Pan Pacific Singapore comprises three main areas, namely:

Call Centre/Reservation Office

The software-based Avaya One-X Attendant Console is used to receive guest enquiries and reservations, together with Avaya WFO's Contact Recording for voice-logging and the Avaya muster Management system to monitor muster centre performance.

Back Office

The trend towards BYOD ("Bring Your Own Device") is supported as back-of-house associates can exist reached through hotel telephone extensions from their own WiFi-enabled smart phones or from nearly 200 dedicated communications devices provided by the hotel via the Comdasys mobility solution integrated with the Avaya Aura platform.

Guest Rooms

Third party IP applications were installed on nearly 1,700 of the latest Avaya 9600 and 96x1 progression IP phones that are deployed in guest rooms, suites and in the back office to provide users with a wide ambit of services including:

  • Weather information, exchange rates and guests' names;
  • Voicemail and wake-up calls;
  • A self-service system which creates automated requests for the hotel's dispatch and delivery system, such as cleaning the leeway and collecting luggage or laundry.
  • A muster accounting and tracking system was furthermore implemented and links to Pan Pacific Singapore's property management system via Avaya Aura.



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