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133-S-713-4 Avaya Proactive Contact Solutions(R) Implementation (beta)

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133-S-713-4 exam Dumps Source : Avaya Proactive Contact Solutions(R) Implementation (beta)

Test Code : 133-S-713-4
Test name : Avaya Proactive Contact Solutions(R) Implementation (beta)
Vendor name : Avaya
exam questions : 237 existent Questions

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Avaya Avaya Proactive Contact Solutions(R)

Avaya and Verint prolong team of workers engagement management for Cloud | killexams.com existent Questions and Pass4sure dumps

AUSTIN, Texas & MELVILLE, N.Y.--(business WIRE)--

Cloud-based mostly deployments carry modern operational intelligence capabilities to extra contact centers to transform customer journey

Avaya interact®2019-- Avaya Holdings Corp. (AVYA) and Verint systems Inc., The client engagement traffic ™, (NASDAQ: VRNT) these days announced a ramification of their partnership to interlard cloud deployments for Avaya body of workers engagement administration, improving customer journey via operational intelligence within the contact middle. Avaya‘s suite of personnel engagement capabilities can breathe deployed in any manner from on-premises to cloud services assisting public, deepest or hybrid deployment models.

Verint and Avaya, strategic partners for pretty much 15 years, presently supply omnichannel and voice contact seat and WEM options to tens of heaps of valued clientele global, ranging from small-to-medium businesses (SMB) to Big companies with hundreds of seats. Avaya and Verint expect that their existing providing will proceed to satisfy a wide ambit of client requirements, and ongoing co-building will further expand WEM capabilities.

Avaya IX personnel engagement is a modern offering added as section of the Avaya intellectual Xperiences - or Avaya IX - solution naming architecture unveiled this week on the company’s annual engage consumer group convention. in response to enter from customers and companions, the modern naming will streamline Avaya’s portfolio of options and replicate the wealth of adventure Avaya brings to stand for customers as they seriously change digitally and circulation their solutions into the cloud.

“Avaya and Verint coming collectively in the cloud to provide a full latitude of consumption alternatives with out sacrificing capabilities or addressability is a headline second for their joint consumers and for future cloud contact core tasks,” pointed out Nancy Jamison, major Analyst consumer Contact, Frost & Sullivan. “here is a compelling cloud contact seat present with powerful WFO/WEM capabilities, and a major bounce forward to satisfy the needs of a turning out to breathe market possibility.”

Avaya IX workforce engagement gives you the total spectrum of WEM performance together with voice name and display compliance recording with full encryption, pleasant monitoring, efficiency administration, group of workers administration, speech analytics, consumer remarks and computer technique analytics. It comprises recess and resume controls to back with adherence to suggestions protection compliance frameworks. valued clientele can supervene these cloud features as a stand-alone Avaya IX group of workers engagement respond enabling existing installations of Avaya contact core applied sciences. Alternately, call seat workloads may furthermore breathe migrated or implemented within the Avaya cloud alongside Avaya IX personnel Engagement.

“The cloud consumption availability of Avaya IX group of workers engagement helps their valued clientele develop into vastly greater agile than ever earlier than in effecting and realizing consequences from the customer savor transformation,” stated Chris McGugan, Avaya Senior vp, options and applied sciences. “Avaya IX body of workers engagement allows groups to generate a quicker ROI and easily add modern capabilities to bolster team of workers engagement and productiveness that enhances their consumer journey.”

“today’s announcement extra extends the lengthy and a success partnership between Verint and Avaya, and their purchasers can benefit from the deeper integration and joint R&D efforts to develop stronger the consumption of Avaya IX group of workers engagement alongside Avaya systems anyplace,” spoke of John Bourne, Senior vp, global Channels and Alliances, Verint. “Avaya IX team of workers engagement presents a full-featured, unified solution for each cloud and on premise contact centers to meet agencies’ wonderful wants and price ambit in a existent consumption-based mostly pricing mannequin, proper for large, multinational enterprises and miniature to midsize organizations.”

Key advantages of Avaya IX staff engagement consist of:

Generate speedily recur on funding

  • Pay only for what is needed; select a provider gear that meets your specific company requirements
  • lower upfront investment and rob edge of utilization-based mostly pricing
  • straight away add modern functionality because it is required
  • improve customer engagement and productivity

  • Securely capture, anatomize and rescue customer and agent interactions to pinpoint areas of excellence and e engage improvements
  • support every agent develop into a celeb through interaction critiques
  • Simplify operating environment

  • choose from deepest, public, hybrid or combined cloud deployment
  • comfortable, purchasable and springy atmosphere
  • Dynamic elastic scaling and rapid provisioning
  • comfy and compliant multi-tenant structure within public cloud deployments
  • Get automatic software updates and enhancements at no extra charge or exertion with out a disruption to business
  • Innogy, a great energy company based mostly in Germany with greater than 38,000 employees, recently selected the modern Avaya IX body of workers engagement providing for its contact core. “We had been confronted with an impending sustainability selection for their on-premise telephony respond with wonderful and complicated requirements from their traffic to meet the wants of the client,” pointed out Andy Parkinson, Programme supervisor, Innogy enterprise functions UK. “We embarked on an intensive interior evaluate and tender of their Contact core applied sciences and chose Avaya and Verint for their performance, confirmed event and their availability of key potential and the capabilities of their systems. In partnership with certainly one of their Cloud partners, 4Net technologies, they helped us carry their Cloud Transformation software over a 12-month duration. we've been in production with round three,000 agents for over twelve months and they feel validated in their alternative of going cloud and consuming Avaya and Verint’s Contact middle Avaya IX personnel engagement platform.”

    Story continues

    further elements

    About Verint methods Inc.

    Verint® (VRNT) is a world chief in Actionable Intelligence® options with a focus on client engagement optimization, protection intelligence, and fraud, possibility and compliance. today, over 10,000 organizations in additional than one hundred eighty international locations—including over 85 % of the Fortune 100—count number on intelligence from Verint options to develop greater counseled, positive and well timed decisions. learn extra about how we’re developing a wiser World with Actionable Intelligence® at www.verint.com.

    This press unlock carries “ahead-searching statements,” together with statements regarding expectations, predictions, views, alternatives, plans, strategies, beliefs, and statements of equivalent repercussion concerning Verint systems Inc. These ahead-looking statements don't appear to breathe guarantees of future performance and they are in line with management's expectations that hold a number of risks, uncertainties and assumptions, any of which may trigger genuine results to disagree materially from those expressed in or implied by passage of the ahead-looking statements. For an in depth dialogue of those risk elements, survey their Annual document on benign 10-ok for the fiscal year ended January 31, 2018, their Quarterly record on form 10-Q for the quarter ended October 31, 2018, and other filings they develop with the SEC. The forward-looking statements contained in this press unlock are made as of the date of this press unlock and, except as required by passage of legislations, Verint assumes no responsibility to supersede or revise them or to deliver the explanation why exact outcomes may furthermore fluctuate.

    About Avaya

    organizations are built on the experiences they provide, and each day thousands and thousands of these experiences are constructed through Avaya (AVYA). For over one hundred years, we’ve enabled organizations complete over the world to win – through growing intelligent communications experiences for shoppers and personnel. Avaya builds open, converged and imaginitive options to boost and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To develop your business, we’re committed to innovation, partnership, and a relentless seat of attention on what’s next. We’re the expertise traffic you hold assurance to aid you carry Experiences that depend. talk over with us at www.avaya.com.

    Cautionary word regarding forward-looking Statements

    This document carries Definite “ahead-searching statements.” complete statements apart from statements of worn reality are “forward-looking” statements for applications of the U.S. federal and status securities legal guidelines. These statements could breathe identified by passage of forward looking terminology akin to "count on," "trust," "proceed," "might," "estimate," "predict," "intend," "may additionally," "might," “our vision,” "plan," "expertise," "preliminary," "predict," "should," "will," or “would” or the terrible thereof or different diversifications thereof or related terminology and encompass, but are not restricted to expected characteristic releases and statements about future products, anticipated cash rate reductions and statements about growth, alternate listing and enhanced operational metrics. The enterprise has based these forward-searching statements on its latest expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are reasonably priced, such ahead-searching statements are only predictions and hold accepted and unknown dangers and uncertainties, a lot of which can breathe beyond its control. The components are mentioned in the business’s Registration observation on benign 10 filed with the Securities and exchange commission, could antecedent its actual outcomes, performance or achievements to disagree materially from any future results, performance or achievements expressed or implied by passage of these ahead-looking statements. For a further listing and description of such hazards and uncertainties, gratify confer with the company’s filings with the SEC that can breathe organize at www.sec.gov. The traffic cautions you that the listing of crucial components included within the business’s SEC filings may additionally now not hold complete of the material elements that are essential to you. in addition, because these dangers and uncertainties, the matters referred to in the forward-searching statements contained in this document may no longer really occur. The traffic undertakes no responsibility to publicly supersede or revise any ahead-looking statement on account of modern advice, future pursuits or in any other case, except as in any other case required by legislations.

    source: Avaya Newsroom

    View supply version on businesswire.com: https://www.businesswire.com/news/home/20190122005279/en/


    Envision Centricity™ Now Rated “Avaya Compliant” | killexams.com existent Questions and Pass4sure dumps

    SEATTLE--(enterprise WIRE)--Envision Telephony, Inc., a number one world company of team of workers optimization solutions for the contact seat and commercial enterprise, these days introduced that its Envision Centricity workforce optimization suite has been rated compliant with key contact core options from Avaya, a number one international provider of company communications functions, systems and services.

    Envision Centricity helps businesses by using proposing management with potent analytics and a consolidated dashboard to amass and aggregate contact middle information for proactive, predictive and preventive contact core and commercial enterprise resolution-making. The application is now compliance-demonstrated by means of Avaya for compatibility with Avaya communication manager and Avaya utility Enablement capabilities.

    “completing Avaya compliance checking out for their newly launched Envision Centricity platform is a crucial step to insuring integration and interoperability for their clients,” spoke of Envision’s Director of advertising, Jim Shulkin. “developing solutions which are confirmed to drudgery reliably and seamlessly with Avaya’s main contact seat technologies permits their valued clientele to incorporate their options without delay, readily and price-effortlessly, and find modern methods to net greater out of their communications infrastructures.”

    Envision Telephony is a member of the Avaya DevConnect software—an initiative to increase, market and sell imaginitive third-celebration items that interoperate with Avaya technology and extend the cost of a company’s funding in its community.

    As a Gold member of the software, Envision Telephony is eligible to post products for compatibility testing through the Avaya solution Interoperability and examine Lab in Lincroft, N.J. There a team of Avaya engineers develops a finished check draw for each application to investigate no matter if it's Avaya compliant. Doing so ensures companies can confidently add most advantageous-in-classification capabilities to their community while not having to substitute their current infrastructure—dashing deployment of modern applications and reducing both community complexity and implementation expenses.

    “with the aid of offering compliance testing to the various innovative agencies relish Envision Telephony who're participants of their DevConnect program, Avaya promotes absolutely interoperable options that assist companies unleash potent modern probabilities,” said Eric Rossman, vp, developer members of the family and technical alliances, Avaya. “they are in a position to employ Unified Communications to associate personnel and valued clientele to assistance from anyplace they are, over whatever machine they've obtainable – getting greater out of their multivendor network and providing modern cost to their ground line.”

    About Avaya

    Avaya is a global leader in traffic communications programs. The company provides unified communications, contact facilities, and related functions at once and thru its channel partners to leading companies and agencies around the globe. businesses of complete sizes reckon upon Avaya for state-of-the-paintings communications that enrich efficiency, collaboration, client service and competitiveness. For extra assistance gratify talk over with www.avaya.com. For more assistance on the Avaya DevConnect software, consult with www.avaya.com/devconnect.

    About Envision

    Envision Telephony, Inc. is an award-successful contact middle options enterprise providing items and capabilities that permit agencies to carry world-type client provider. Envision Centricity™, the enterprise’s creative group of workers optimization (WFO) platform, totally integrates Envision’s landmark Click2Coach® providing (including first-rate monitoring and e-gaining learning of) with potent analytics, performance management and group of workers administration capabilities. The influence is a robust and tremendously adaptable WFO suite designed to satisfy the crucial and unique needs of client-focused organizations worldwide. A dedication to unparalleled client centricity is on the middle of the enterprise’s mission and is what makes Envision the authority on delivering an uncompromising client journey. discuss with www.envisioninc.com, e-mail info@envisioninc.com or name 206.225.0800 ext. 500 for extra suggestions.

    Click2Coach is a registered trademark, and Envision Telephony, Envision Centricity and the Envision emblem are trademarks of Envision Telephony, Inc. complete different emblems are the property of their respective owners.


    Avaya certified expert (ACS) | killexams.com existent Questions and Pass4sure dumps

    This dealer-particular Certification is obtainable by passage of:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This e mail tackle is being included from spambots. You want JavaScript enabled to view it.

    ability level: Intermediate                          repute: Being phased out

    economical: $one hundred twenty five (shortest tune)               

    summary:This mid-degree certification is for individuals who combine voice networking, statistics networking, and functions into effectual company communications options. ACSs design, set into upshot and sheperd Avaya solutions in a lawful world atmosphere.

    initial necessities:You must cling the ACA Certification and trot considered one of professional non-compulsory checks ($one hundred twenty five). select from two tracks, Design and Implementation.Design Tracks include: Interactive Voice Response systems, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact solutions.Implementation Tracks include: Interactive Voice Response methods, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact solutions.practicing is accessible but no longer required.

    continuing requirements:Certification is convincing for 2 years.

    See complete Avaya Certifications

    vendor's page for this certification


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    Avaya Holdings Corp. (AVYA) CEO Jim Chirico on Q4 2018 Results - Earnings call Transcript | killexams.com existent questions and Pass4sure dumps

    No result found, try modern keyword!These include changing their trajectory towards revenue growth, building a modern pipeline of products and solutions with significant shift of R&D investments ... translating 14 contact centers, comprising ...

    Jebsen & Jessen Communications Recognised for Outstanding Service attribute | killexams.com existent questions and Pass4sure dumps

    SINGAPORE--(Marketwired - Apr 10, 2013) - Jebsen & Jessen Communications (JJC), the only Avaya Connect Platinum partner in the South East Asia region with coverage across six countries, has announced its continuing stress on providing the highest service quality. This has enabled the company to pass the mandatory Service Assessment under the Avaya Connect programme with the best workable result.

    The Service Assessment is a key requirement for on-going authorisation to implement and maintain Avaya solutions. It ensures that an Avaya Connect partner is equipped with the relevant in-depth training and that it is able to pass a comprehensive service review. The assessment was conducted in January 2013 and covered JJC's ASEAN service operations in Indonesia, Malaysia, the Philippines, Singapore and Thailand. It was reported in February 2013 that JJC passed the Service Assessment with 'no observations', or no suggestions for process improvement that hold to breathe revisited in the next assessment. Although JJC has consistently passed the Service Assessment in the six years prior to the January assessment, this is the first time that Avaya has recorded zero observations.

    "I would relish to commend JJC on its relentless quest towards perfecting service delivery, and they scrutinize forward to their continued nearby cooperation across South East Asia," said Avaya's ASEAN Managing Director, Mr Lee Chong-Win. "With zero observations in its service and back delivery, JJC is now one of the top Avaya Partners, authorised for solutions implementation and maintenance in the Asia Pacific region."

    "We are extremely proud to hold received this endorsement from Avaya. They rob their partnership with Avaya very seriously, especially since they provide the broadest geographical coverage in the South East Asia region for Avaya," said Mr Harold Thng, Regional Managing Director, JJC. "We hold one of the most highly skilled technical teams in the region. Not only attain they hold the highest number of Avaya certifications region-wide compared to other partners, they furthermore carry the widest portfolio of certifications as well."

    According to Ms Ada Sun, Technical back Manager, Avaya, JJC distinguished itself with the processes and systems that it has in residence for support. "What impressed us most was JJC's effort ticketing system with its escalation path; the centralisation of customer information across the region; and the granularity of the measurements of service quality. The amount of time that an agent takes to troubleshoot a customer's queries, how long an agent speaks to a customer, and the number of times the customer was contacted before resolution, are details which are complete captured for analysis," Ada added.

    JJC's forward-thinking back servicing technology -- which is available to both Avaya and non-Avaya users -- includes a 24x7 i-Service Desk across the region that provides remote and on-site technical back round the clock. Notification and escalation mechanisms are in residence to alert engineers and managers of events as necessary, complete with transparent definitions of severity levels and target response times.

    Technology innovations hold furthermore been implemented to resolve problems even before they occur. With JJC's custom-built Proactive Monitoring, a real-time remote network monitoring tool, the repercussion of remote alert failures such as problems with network facilities, modem malfunctions and power outages are greatly minimised. The technology enables JJC to periodically check the continuity between the remote back operation and the supported product. It furthermore ensures that complete components are functioning, and that the perquisite alarms will always forward on when the situation calls for it.

    Another innovation that has contributed to worry-free operations for customers is the employ of Vendor learning Modules (VKMs). These modules interpret alarms and interact with PBXs, switches, routers, servers and applications. The VKMs automatically amass faultfinding level indicators for system availability and functionality, ensuring efficiency in monitoring services.

    "Service attribute is their highest priority as they trot forward. They strive to linger ahead of the industry through the attribute of their back for complete service capabilities," concluded Harold. "We will continue to upgrade their skills and technology, in order to provide the best workable services to their customers, regardless of whether they are using Avaya or other platforms."

    Story continues

    Company Logo

    http://release.media-outreach.com/release.php/Images/300

    About Jebsen & Jessen Communications

    We deliver traffic communication solutions for their multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) infrastructure, they lighten their customers develop unified communication and contact centre solutions over multiple sites, and across their global networks. They furthermore diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless & mobility solutions for different market verticals. They are one of the eight Regional traffic Units under the Jebsen & Jessen Group of Companies South East Asia, and hold over 370 staff, supporting more than 800 customers globally.

    JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award in both 2011 and 2012. This is in recognition of its stout reputation as a trusted partner in the contact centre space across industry verticals and by leading vendors.

    For more information, gratify visit www.comms.jjsea.com

    About Avaya

    Avaya is a global provider of traffic collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of complete sizes around the world. For more information gratify visit www.avaya.com.


    ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud savor with C1CX Offering | killexams.com existent questions and Pass4sure dumps

    EAGAN, Minn., Feb. 5, 2018 /PRNewswire/ -- ConvergeOne, a leading IT services provider of collaboration and technology solutions, continues to change the collaboration landscape with its ConvergeOne Cloud savor offering (C1CX).

    ConvergeOne Logo. (PRNewsFoto/NACR) (PRNewsFoto/)

    C1CX is a leading, collaboration-centric cloud savor that enables clients to simply and easily trot to the cloud.

    A secure, scalable and comprehensive cloud collaboration solution, C1CX spans Unified Communications (UC) and Contact Centers (CC) with a host of software applications, expert integration and professional services. This solution brings forward ConvergeOne's decades of technical expertise in deploying springy and customized cloud environments with third party applications that are supported and managed by ConvergeOne.

    ConvergeOne delivers its cloud technology offerings across a number of delivery models including on-premise, in private, public, or hybrid cloud, regardless of clients' existing infrastructure. C1CX brings the power of the customer savor to the cloud through customized processes, workflows and best practices that meet specific client needs.

    "ConvergeOne is positioned to lighten clients with their cloud migration strategy given its technical, services, and solution capabilities as well as its ability to efficiently aggregate cloud components into a seamless solution offering," said tag Langanki, Chief Technology Officer, ConvergeOne. "C1CX enables their clients to deliver complete of their cloud communication services, from industry-leading technologies, including Avaya xCaaS and Cisco HCS, to nearby users and contact seat agents in back of their customers. Furthermore, their stout partnerships with Verint, Calabrio, Nuance, Intelepeer and others empower ConvergeOne to provide best-in-class contact seat cloud solutions to their clients."

    Backed by hundreds of certified ConvergeOne technical professionals, C1CX is built on trusted applications – delivering the performance, reliability, and efficiency customers hold forward to expect. ConvergeOne cloud solutions are efficient and scalable, rounded out with the example blend of OnGuard Managed Services, professional services, and security solutions needed to lighten customers achieve desired traffic outcomes. C1CX offers flexible, pay-per-user pricing that adjusts to variability and seasonality.

    ConvergeOne is the "go to" solution provider for over 7,200 clients, solving their communication challenges and providing simple, long-term solutions that enable clients to focus on their business. As a trusted advisor, ConvergeOne puts their 25 years of savor to drudgery for clients through professional services, cutting-edge technology platforms, certified software applications, proactive managed services and more.

    ConvergeOne will host a live webinar entitled "ConvergeOne Cloud savor (C1CX): A Smarter Path to the Cloud" on February 15. Click here to register.

    About ConvergeOne

    Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for great and medium enterprise with decades of savor assisting customers to transform their digital infrastructure and realize a recur on investment. Over 7,200 enterprise and mid-market customers confidence ConvergeOne with collaboration, enterprise networking, data center, cloud and security solutions to achieve traffic outcomes. Their investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. ConvergeOne has partnerships with more than 300 global industry leaders, including Avaya, Cisco, IBM, Genesys and Microsoft to customize specific traffic outcomes. They deliver solutions with a full life cycle approach including strategy, design and implementation with professional, managed and back services. ConvergeOne holds more than 2,100 technical certifications across hundreds of engineers throughout North America including three Network Operations Centers. More information is available at www.convergeone.com.

    Media Contact:

    Scott Clark, Vice President, Marketing, ConvergeOne651.393.3957sclark@convergeone.com

     

    Cision View original content with multimedia:https://www.prnewswire.com/news-releases/convergeone-advances-its-collaboration-capabilities-and-enhances-cloud-experience-with-c1cx-offering-300592924.html

    SOURCE ConvergeOne



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