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Test Code : 2M00001A
Test cognomen : Selling Avaya Contact heart Solutions for IP Office - APSS Online Test
Vendor cognomen : Avaya
exam questions : 71 actual Questions

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Avaya Selling Avaya Contact Center

CHRISTUS health partners with Avaya to raise patient Experiences | actual Questions and Pass4sure dumps


Avaya Holdings Corp., a leading provider of communications options for the healthcare industry, today introduced that CHRISTUS health has implemented Avaya IX Contact heart solutions to assist digitally radically change their company and provide more suitable patient experiences.

CHRISTUS fitness is a world Catholic, religion-based mostly, no longer-for-profit fitness system with greater than 600 centers, together with community hospitals, stroll-in clinics and fitness ministries throughout the united states and Latin america, and has been an Avaya client for greater than twenty years. With its recent partnerships with Trinity mom Frances and first rate Shepherd fitness programs, they were facing varied challenges integrating these novel facilities whereas noiseless providing a differentiated and more suitable healthcare event.

In April 2017, CHRISTUS health became to Avaya to aid craft an extended-term digital transformation scheme to streamline and harmonize their keeping group and team of workers’s capacity to interact and talk with patients to optimize their experiences. The enterprise’s current mix of legacy Mitel, ShoreTel, and Cisco methods changed into making a logistically impractical and inefficient environment that turned into costly to hold. CHRISTUS fitness chose an Avaya communications platform to start migrating and consolidating their extensive community to Avaya’s IX Digital Contact heart solutions, with the total implementation to be completed in 2020.

“CHRISTUS health strives to deliver ingenious fitness and wellness options that multiply the lives of individuals and communities,” observed Lynn Gibson, CHRISTUS fitness VP & CTO. “We partnered with Avaya in line with event and suppleness proven by using their two-decade long partnership. they can Have peace of intelligence with Avaya’s superior solutions that enable us to enhance efficiency, enhance salary, and enhance both their associate and affected person experiences, gross while allowing us to linger a frontrunner in the ever-changing healthcare panorama.”

“An open, bendy communications retort with omnichannel, automation and analytics is severely crucial to the a success digital transformation of healthcare systems,” stated Tara Mahoney, Senior Director, international Healthcare drill chief, Avaya. “Avaya and CHRISTUS health, collectively, developed an innovative scheme to support seriously change affected person and keeping crew experience, leveraging communications options to raise efficiency and pressure increase.”

To study more about Avaya’s Healthcare solutions contend with us at booth #6541 at the HIMSS international convention & Exhibition 2019 at the Orange County convention and Exhibition heart in Orlando, FL from February eleven-15.

About CHRISTUS fitness

At CHRISTUS fitness (, they carry an entire curative suffer that respects the individual. They serve their communities with dignity. And with a distinguished deal of admiration. CHRISTUS health is a Catholic, no longer-for-profit system made up of more than 600 centers, including lengthy-term keeping facilities, group hospitals, walk-in clinics and health ministries. we're a community forty five,000 mighty, with over 15,000 physicians providing individualized care. backed via the Sisters of Charity of the Incarnate notice in Houston and San Antonio and the Sisters of the Holy household of Nazareth, their mission is to prolong the healing ministry of Jesus Christ to each particular person they serve.

About Avaya

groups are built on the experiences they provide, and each day tens of millions of those experiences are developed with the aid of Avaya ( For over 100 years, we’ve enabled businesses everywhere to win via developing quick-witted communications experiences for customers and employees. Avaya builds open, converged and resourceful options to enhance and simplify communications and collaboration in the cloud, on-premise or a hybrid of both. To grow your company, we’re dedicated to innovation, partnership, and a relentless focus on what’s subsequent. We’re the technology trade you faith to support you bring Experiences that count number.

Cautionary notice regarding forward-searching StatementsThis document carries obvious “ahead-searching statements.” gross statements other than statements of historical reality are “forward-looking” statements for functions of the U.S. federal and situation securities laws. These statements may well be recognized by the utilize of forward searching terminology such as "anticipate," "consider," "proceed," "may," "estimate," "expect," "intend," "may also," "might," “our imaginative and prescient,” "plan," "potential," "preliminary," "predict," "should still," "will," or “would” or the defective thereof or other variations thereof or related terminology and encompass, but don't appear to be restrained to, anticipated cash savings and statements about increase, alternate checklist and enhanced operational metrics. The enterprise has based these forward-searching statements on its current expectations, assumptions, estimates and projections. whereas the enterprise believes these expectations, assumptions, estimates and projections are low cost, such ahead-searching statements are most effectual predictions and contain prevalent and unknown hazards and uncertainties, a lot of which can be past its control. The factors are mentioned in the business’s Registration observation on kind 10 filed with the Securities and alternate commission, could cause its precise consequences, efficiency or achievements to vary materially from any future consequences, performance or achievements expressed or implied by using these ahead-looking statements. For an additional record and profile of such risks and uncertainties, tickle treat with the business’s filings with the SEC that are available at The enterprise cautions you that the listing of crucial factors included in the enterprise’s SEC filings may no longer contain gross the material factors which are essential to you. moreover, since these risks and uncertainties, the concerns referred to in the ahead-looking statements contained in this file might furthermore not in reality circle up. The trade undertakes no duty to publicly supersede or revise any forward-searching commentary because of novel assistance, future movements or otherwise, apart from as otherwise required by law.

All emblems recognized by pass of ®, TM, or SM are registered marks, trademarks, and repair marks, respectively, of Avaya Inc. gross different trademarks are the property of their respective homeowners.

Contact: Kay Kiser - CHRISTUS HEALTHE: Katy.kiser[.]

online shop launched for Avaya cloud items | actual Questions and Pass4sure dumps

Avaya has begun promoting its cloud-based mostly unified communications and execute contact with core platforms through a self-carrier web site. The online store's launch this week may noiseless aid the supplier greater compete out there for public cloud capabilities.

Avaya is noiseless one of the greatest UC and contact core vendors within the trade, with greater than one hundred forty million on-premises clients. but the seller became tedious to Avaya cloud products and spent most of 2017 in bankruptcy court to restructure extreme debt.

the novel web site is a substantial milestone because it gives companies with a simple pass to purchase products from Avaya's portfolio of UC and call middle products for multi-tenant clouds. The site furthermore gives channel companions novel gear for reaching out to skills customers.

The UC providing is a public cloud-primarily based edition of the dealer's flagship IP workplace platform. Avaya grew subscriptions to this product from 40,000 seats to 200,000 seats in fiscal 2018, in keeping with the enterprise's newest fiscal disclosure.

The contact middle, additionally accessible through a public cloud, is according to the technology of Spoken Communications, which Avaya bought in early 2018. Avaya started selling this product to the established public under the Avaya cloud company this week.

thus far, Avaya has bought primarily private cloud items, which are more expensive than public clouds and frequently enchantment to bigger corporations that necessity a exorbitant diploma of customization. The significant majority of the 3.5 million Avaya cloud seats are in inner most clouds.

within the public cloud market, furthermore referred to as the unified communications as a provider (UCaaS) market, Avaya trails legacy competitors Cisco and Mitel, as well as pure-cloud learners equivalent to RingCentral and 8x8, in keeping with the newest analysis through Synergy analysis community and Avaya's public disclosures.

Avaya plans to execute utilize of the novel online store to goal miniature and midsize business, a divergence from its habitual heart of attention on the enterprise market. In an earnings cognomen with investors remaining week, Avaya CEO Jim Chirico pointed out two-thirds of its 2,000 midmarket purchasers had been novel as of this yr.

Cisco furthermore these days launched a crusade focused on the midmarket with cloud UC and contact heart products it got from BroadSoft, bundled with the Cisco Webex cloud-primarily based collaboration suite.

Avaya is calling to transpose a yearlong decline in UC revenue. Product income from that aspect turned into 7% lessen in the fourth quarter of 2018 than it was gross the pass through the identical duration remaining 12 months, whereas total UC income changed into down 1% on the yr.

team collaboration continues to be a debilitated spot in Avaya's portfolio. besides cloud-based mostly phone techniques, businesses are more and more looking to purchase cloud-primarily based apps for instant messaging, file sharing and on-line meetings. vendors leading the turning out to be market encompass Cisco, Microsoft and Slack.

Microsoft and Cisco Have integrated cloud PBX systems with the team collaboration apps Microsoft teams and Cisco Webex teams. Avaya, in the meantime, continues to be within the procedure of rebranding Zang spaces as Avaya areas, and barely mentions the product.

Avaya has additionally yet to combine its cloud UC and execute contact with heart systems, an initiative the trade said it could drudgery on in 2019.

Avaya: On-Premises To Cloud Transition Can coerce The stock Rally | actual Questions and Pass4sure dumps

No result discovered, are attempting novel key phrase!Avaya is the only actual leader with essentially the most technically superior products in the Unified and phone middle communications markets. additional market penetration combined with tough upsell/go-promote opportu...

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Selling Avaya Contact heart Solutions for IP Office - APSS Online Test

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Avaya Extends Contact heart Expertise to Midsize Businesses | actual questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Jan 28, 2014) -   

  • Avaya IP Office Contact heart extends Avaya innovation in customer suffer management to midsize businesses with the simplicity and value they require
  • Supporting 5 - 100 contact heart agents, IP Office Contact heart enables blended multichannel capabilities that ameliorate customer experiences and agent efficiency
  • Built on the proven Avaya IP Office software platform as portion of a comprehensive solution from a separate source
  • Avaya today announced Avaya IP Office Contact heart to bring affordable, multichannel contact heart functionality to midsize businesses. Purpose-built for the Avaya IP Office platform to enable voice, email and chat capabilities for contact centers with 5 -100 agents, Avaya IP Office Contact heart provides midsize businesses with Avaya's expertise in customer suffer management in a solution that is flexible, light to use, maintain and administer.

    A contact heart offers valuable benefits to any size company by making it easier for customers to access information and resources. Customers want a low-effort, effectual service suffer through any channel they wish to use: An Avaya survey demonstrated that more than 80 percent of people are likely to continue doing trade with a company that provides a imposing experience, but 66 percent of consumers are likely to discontinue spending money with a company as a result of a defective one. 

    For midmarket companies, however, smaller budgets and limited IT resources Have challenged their competence to find true, multichannel contact heart solutions that suitable their needs for affordability and low-risk integration, as well as ease of deployment and management.

    Avaya IP Office Contact heart blends the expertise gained through 50,000 contact heart deployments covering more than six million agents with the company's growing command of the midmarket. With Avaya IP Office Contact Center, midsize companies can now simply and effectively manage inbound and outbound multichannel customer interactions. 

    Designed to drudgery as an integral portion of Avaya IP Office 9.0 platform that offers moneyed unified communications and video collaboration, Avaya IP Office Contact heart offers:

  • Support for multichannel inbound and outbound contacts (voice, email, chat)
  • A superior agent interface to rapidly access to customer information
  • Call recording for every agent and supple reporting 
  • Flexible deployment options -- a dedicated server or in a virtualized environment
  • Highly competitive pricing suited for midsize businesses
  • Deployment in hours, with fewer steps than competitive solutions
  • Easy set-up, maintenance, and management
  • IP Office Software Support
  • Avaya IP Office Contact heart enables Avaya Connect channel partners to sell more complete solutions to a broader group of customers.

    Avaya IP Office Contact heart will be available in the U.S., Canada, U.K., Australia, novel Zealand, and India on February 28, 2014.

    Quotes "Contact heart capabilities are highly advantageous for pile and maintaining customer relationships. Until now, however, complexity and cost Put these capabilities out of the gain of many miniature and midsize businesses. With their novel Avaya IP Office Contact Center, we've recognized and addressed that different size contact centers minister to Have different requirements. This purpose-built multichannel solution is a combination of the robust features these customers need, with the simplicity and value they've near to hope from IP Office."Mark Monday, vice president and common manager, Collaboration Platforms

    "Traditional 'call center' solutions can't support the claim for multichannel contact options, such as email and web chat. That said, complexity and cost can be barriers for midsize companies. Avaya IP Office Contact heart enables us to tender novel and existing IP Office customers a comprehensive feature set at an affordable price. With just a few portion numbers it is simple to configure and installs quickly and easily. Now their customers are able to serve their customers -- faster, efficiently and affordably. "Craig Allan, COO, Mountain West Telecom 

    "Midsize firms Have a actual challenge when it comes to maintaining effectual customer contact. They don't Have the nearby relationships with their customers that the smallest firms Have and they need the resources that the largest firms Have in pile expensive comprehensive contact centers. Avaya IP Office Contact heart brings to midsize firms the key capabilities they necessity to provide the personal contact support that customers seek for. In particular the multichannel capability means that a solid can engage with customers in the ways they prefer -- voice, email, or chat. That's the starting point for any successful customer interaction."Ray Boggs, VP SMB Research, IDC

    Tags: Avaya, IP Office, midsize business, contact center, customer suffer management, CEM, virtualization, SMB, midmarket, channel

    About Avaya: Avaya is a global provider of trade collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of gross sizes around the world. For more information tickle visit

    Story continues

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the utilize of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. They Have based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond their control. These and other principal factors may cause their actual results, performance or achievements to vary materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, tickle mention to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of novel information, future events or otherwise.

    Follow Avaya on Twitter, Facebook, YouTube, and LinkedIn.

    Avaya IP Technology Enables Leading Hispanic Market Newspaper Publisher to ameliorate Contact heart and Customer Service Operations | actual questions and Pass4sure dumps

    SOURCE: Avaya Inc.

    July 22, 2008 07:30 ET

    BASKING RIDGE, NJ--(Marketwire - July 22, 2008) - ImpreMedia, the No. 1 Hispanic tidings and information company in the United States in online and print, is using IP technology from Avaya Inc. to ameliorate contact heart and customer service operations at its offices in Los Angeles, where it publishes La Opinión; in novel York City, where it publishes El Diario La Prensa; and in Chicago, where it publishes La Raza. Avaya is a leading global provider of trade communications applications, systems and services.

    The company wanted an affordable, Internet Protocol (IP) communication system with call heart capabilities whose operations they could easily monitor and manage. ImpreMedia chose Avaya IP Office, Avaya's flagship voice and data communications system for miniature and medium businesses. According to Bob Mason, chief technology officer, ImpreMedia, IP Office gives his company a better wield on its call heart productivity in offices located in three different markets across the country. With IP Office, ImpreMedia is furthermore able to quickly, easily and economically provide its employees in additional, smaller and remote offices with the communications tools they necessity to Do their jobs.

    In Los Angeles, employees at La sentiment utilize a mix of Avaya digital and IP phones. Forty call heart agents at the main call heart office downtown, or in a miniature office in the suburbs, wield customers' orders and solicit novel trade for classified advertisements.

    "Our ad agents drudgery together as if they're in one place, and their managers can remotely monitor call traffic on agents' PCs and allocate drudgery to agents who aren't so busy. They now Have a better perspective on their operations, and their customer calls are answered faster and more efficiently," Mason said. "Plus, their managers, who actually administer three call centers -- classified ads, accounting and IT -- can monitor gross of the centers real-time and proactively reallocate resources to address calling patterns." The Los Angeles contact heart uses Avaya call recording software to maintain a record of its calls. Third-party software from Computer Instruments, a member of Avaya's DeveloperConnection program, automatically calls prospective customers for ads and then connects the calls to available agents, who then manage the calls.

    ImpreMedia furthermore wanted key employees in Los Angeles -- such as those answerable for customer service or sales -- to be productive while mobile. Now, employees with Avaya IP phones can Have their incoming calls ring simultaneously on any other phone, including their mobile phones. Employees can now retort calls on the mobile phone, and once they revert to their office can continue the conversation on their IP Office phone, accessing gross of the system's features, such as hold, conference, transfer, hurry dial and other features. "These employees can furthermore transmit their voice messages to their PCs or PDAs, where they read and respond to the message, even if they're out of the office or on the road, which minimizes lost calls and improves their customer service," Mason said.

    ImpreMedia recently furthermore chose IP Office for its El Diario office in the borough of Brooklyn, N.Y. "We were relocating to a novel office, and it just made sense to elect IP, since it's saving us money and helping us better serve their clients, and even greater sense to standardize on IP Office," Mason said. "Soon, they scheme to network their Los Angeles, Chicago and novel York offices, and Have four-digit dialing across these locations, so employees can contact each other faster. They furthermore hope to save money on long-distance calls, especially on the huge volume of calls between their two largest newspapers in California and novel York."

    ImpreMedia furthermore plans to utilize IP Office's contact heart for its Brooklyn office, where one person currently takes calls from customers and routes the call to the appropriate person. "We know we'll observe a huge up tick in productivity and customer satisfaction," Mason said. He furthermore plans to save more money by routing calls from Los Angeles to its East coast tabloid, Hoy Nuevo York, through its El Diario office in Brooklyn. "Then, instead of a long distance call, the IP Office in Los Angeles will call their IP Office in Brooklyn, which will call their Hoy office -- and we'll pay for a local call, instead of a long distance call," he said. "Clearly, IP Office is an principal constituent in their scheme to reduce their costs and multiply their productivity and customer service."

    El Diario's team of executives at the publication's new, corporate headquarters in Manhattan has Avaya IP VPN phones that link them to the IP Office at El Diario in Brooklyn. "Some executives Have offices in both Brooklyn and Manhattan," Mason said. "With the Avaya IP phones, these managers can log into their phone at either location and Get the identical secure, reliable access anywhere." A handful of employees who furthermore necessity to drudgery remotely Have the Avaya IP VPN phone at home. The phones connect to IP Office lines and trunks and provide employees gross the capabilities they Have at their main office. A VPN gateway is not needed at the remote location (only at the main office), which saves the cost and headache of adding more hardware.

    ImpreMedia used its Chicago office as the company's test site for IP. In the La Raza office, which migrated to IP Office two years ago, five agents in the classified department utilize the built-in contact heart application of IP Office to retort and execute calls to clients. With IP Office, the agents can capture customer information in a group mailbox, and callers can leave messages via phone or a Web-browser interface. Callers can furthermore question to talk to a live agent or request a callback. These requests pop up on agents' PC screen immediately, which improves customer service.

    ImpreMedia's IT staff, which is based in Los Angeles, will soon administer gross three IP Office systems across the country, easily performing changes such as re-allocating extensions or changing greetings that customers hear when they call the newspapers.

    ImpreMedia's IP Office was configured by Converged Communication Systems, a certified member of Avaya's BusinessPartner program and an Avaya "SMB Expert" reseller. Converged Communication Systems' technical experts recently achieved Avaya Certified Expert (ACE) certification, which is the highest certification for Avaya resellers. Avaya certification validates the lore and skills associated with Avaya products and their underlying technologies, which enable professionals to effectively sell, design and implement powerful converged communication solutions.

    About Avaya

    Avaya delivers quick-witted Communications solutions that support companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, utilize Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled trade Processes. Avaya Global Services provides comprehensive service and support for companies, miniature to large. For more information visit the Avaya Web site:

    About Converged Communication Systems

    Converged Communication Systems, LLC, is a plenary end-to-end sales, service, support (installation, additions, upgrades, programming, and training), and in-house maintenance company providing solutions to miniature and medium sized separate site or multiple site businesses. Converged designs, builds, manages, and implements voice and data networks for clients from coast to coast. Focused on the Avaya product line, CCS is an Avaya EXPERT certified partner and is a top partner in the SMB segment. From criterion phone systems, to hybrids, and IP systems, Converged Communication Systems has a supple line of solutions to suitable any company. Recognized for a number of awards, achievements, and certifications, CCS' staff of in-house support professionals is fully certified and on-call to assist customers. For more information visit the CCS website:

    About ImpreMedia

    ImpreMedia is the nation's leading Hispanic tidings and information company, online and in print. ImpreMedia provides advanced multi-platform media solutions for marketers to gain the rapidly growing and influential Hispanic market. Operating 26 online and print properties specifically targeted at the U.S. Hispanic population, ImpreMedia recently announced the launch of the multi-media national Latino web destination,, which combined with the company's print properties, reaches 41% of gross U.S. Hispanic adults every month. ImpreMedia is furthermore the nation's largest Hispanic newspaper publisher with publications in the top 10 Hispanic markets, reaching 17 markets in total, which limn 65% of the U.S. Hispanic population. Leading publications include La sentiment in Los Angeles and El Diario La Prensa in novel York. For more information, visit their website at:

    ImpreMedia portals and publications websites:,,,,,,,,,,, and

    Avaya Equinox gets online UC and team collaboration for SMBs | actual questions and Pass4sure dumps

    Avaya has added the unified communications client Avaya Equinox to IP Office, the company's telephony system for...

    small and midsize businesses. The vendor furthermore refreshed the user interface of Equinox to incorporate cloud-based team collaboration applications from Zang, marking Avaya's first significant drive to multiply adoption of products from its internal offshoot.

    Zang's online applications are a crucial piece of Avaya's strategy to attract more SMBs as it tries to regain profitability following its bankruptcy last year. At the identical time, Avaya is nudging its 26 million IP Office users to the cloud by shipping online-only versions of Equinox's team collaboration and online meeting features.

    "We're being quite categorical in the midmarket about UC for their customers," said Scott Hanwell, a senior manager of product marketing at Avaya. "Whether they are in the cloud today or whether they are on prem, the UC portion of their solution will near from the cloud."

    Avaya is positioning Avaya Equinox to succeed Avaya Communicator and Avaya one-X Mobile as its primary UC and mobility client for businesses of gross sizes. The vendor added Equinox to its product line for large enterprises, Avaya Aura, last year.

    With the 11.0 release of Avaya IP Office this week, the vendor added support for its Vantage and J-Series desktop phones. It furthermore added a novel analytics and reporting tool for businesses, Avaya Chronicle, and a novel cloud management system for channel partners, Cloud Operations Manager. 

    "Overall, the recent enhancements execute Avaya more competitive in the SMB and midmarket space in general, and as a provider of cloud/hosted solutions for partners catering to that customer segment," said Elka Popova, an analyst at Frost & Sullivan.

    Avaya Equinox adds team collaboration, online meetings

    Avaya launched Equinox more than a year ago as a softphone client for calling and instant messaging, accessible from computer desktops and mobile devices, as well as through web browsers and third-party applications.

    The vendor this week launched a novel Equinox user interface that incorporates messaging and meetings from Zang Spaces, an online team collaboration service that Avaya and Zang developed to compete against platforms such as Microsoft Teams and Cisco Webex Teams.

    The integration will let users access Spaces from Equinox with one click. The Equinox calendar will array upcoming events scheduled in Spaces, for example, but users will noiseless Have to toggle to the Spaces web browser to execute plenary utilize of the platform.  

    When Avaya IP Office and Avaya Aura customers download the latest Equinox software, Avaya will hint they test out the freemium version of Zang Spaces. The vendor is in the process of developing a pass to execute it easier for channel partners selling Avaya telephony to provision Spaces accounts on behalf of their customers, Hanwell said.

    Avaya has furthermore better integrated the softphone client with Equinox Meetings Online, a cloud-based web conferencing platform. Users will now be able to start ad hoc online meetings from Equinox.

    The novel features should support Avaya compete with platforms such as Microsoft Teams and RingCentral Glip, which furthermore bring together UC and team collaboration, Popova said. "By adding Spaces to Equinox/IP Office, Avaya boosted its value proposition and competitive edge," she said.

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