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Avaya Selling Avaya Contact Center

Avaya Reportedly Considers selling Contact focus Unit | killexams.com true Questions and Pass4sure dumps

First name: last name: e mail address: Password: verify Password: Username:

Title: C-degree/President supervisor VP workforce (affiliate/Analyst/and many others.) Director

function:

function in IT decision-making procedure: Align enterprise & IT dreams Create IT approach check IT needs manage dealer Relationships consider/Specify brands or companies different position license Purchases not involved

Work mobilephone: business: company dimension: trade: street address metropolis: Zip/postal code State/Province: nation:

on occasion, they ship subscribers particular presents from opt for partners. Would you enjoy to acquire these particular companion offers by the exhaust of electronic mail? yes No

Your registration with Eweek will involve right here free e-mail publication(s): information & Views

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Contact middle solutions Featured Article | killexams.com true Questions and Pass4sure dumps

can moreover 05, 2014

In a bid to serve mid-dimension agencies exploit the needs of their client, Avaya these days unveiled Avaya Contact focus opt for, the newest addition to its client journey management solution. This recent offering helps midsize agencies savor the multichannel contact focus with the Avaya IP workplace platform.

Avaya Contact middle pick is the 2d Avaya contact middle respond for IP office that has been brought considering that the dawn of the 12 months.

Avaya Contact core opt for is backed through the enterprise’s Avaya air of mystery Contact core answer.  This solution offers multichannel lead including voice, e-mail, internet chat, SMS and fax; presents aid for indigenous or far off agents; aid for virtualized VMware environments and support for 14 nation languages.

This provider makes exhaust of skills-based routing to spot a customer in contact with the right agent the primary time—an agent with the amend knowledge, with access to finished information and the flexibleness to walk seamlessly between channels.

Mark de la Vega, vice president, Contact focus solutions, Avaya noted, "shoppers' needs and expectations don't trade quite simply as a result of the dimension of a business. Many midsize corporations acquire the very client event aspirations as huge businesses, but with restricted elements. Avaya Contact focus select and Avaya IP workplace Contact middle give the multichannel capabilities, simplicity and affordability they want in a collection of solutions built just for them." 

The business moreover announced that the recent Avaya Contact focus select should breathe provided globally in June 2014, through Avaya channel partners. Priced at $18,958, it'll tender 30 voice agent licenses, a multimedia license, and a supervisor license. also, extra licenses can breathe institute on a per agent basis.

Edited by using Stefania Viscusi


Avaya to sell the IT professional capabilities Consulting community of Avaya govt solutions to Camber supplier | killexams.com true Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Feb 18, 2014) - Avaya Inc., these days introduced that it has entered right into a definitive settlement to sell the IT skilled features (ITPS) consulting neighborhood of Avaya govt options Inc. to Camber organization. 

The IT knowledgeable services consulting neighborhood provides Federal executive consumers with plenary lifecycle support features from planning via implementation, operation, preservation and safety of mission-crucial programs. Avaya executive solutions Inc. is a subsidiary of Avaya.

Camber enterprise is a leading provider of consulting management services and options to the fork of defense, Intelligence community and international companions.

The transaction will snitch the variety of a sale through Avaya Inc. of the IT expert functions consulting community of Avaya executive solutions for an combination purchase fee of $100 million. Upon the close of the transaction, Camber will anticipate the IT professional capabilities consulting community's employees, consumers and contracts. 

Avaya will hold the Federal product sales and functions teams and shoppers with endured focal point on offering unified communications, collaboration, contact focus and networking solutions to Federal, condition and municipal governments. This organization will continue doing business with the U.S. government as Avaya government solutions.

The transaction is expected to close within the subsequent 90 days, subject to the satisfaction of typical closing conditions, together with the receipt of fundamental regulatory approvals. 

Stifel, Nicolaus & company, included acted as the monetary marketing consultant to Avaya for the transaction.

costs

"this is a superb cultural and capabilities match for the IT skilled functions consulting community, their employees and their shoppers. enjoy Avaya, Camber has a revered popularity for excellent efficiency. collectively, they will enhance their competencies to serve their customers' missions and create growth alternatives for the combined enterprise and their personnel."Mike Paige, President, Avaya executive options

"Avaya has always had a significant presence with Federal, condition and indigenous governments and they can proceed to supply them with an entire, open stack of products and options. as the IT skilled functions consulting community and Camber approach collectively, they accept as dependable with that the talents due to the mixed entity will create many recent opportunities in business IT, utility engineering and consulting capabilities serving their markets."Pierre-Paul Allard, SVP of earnings and President, container Operations, Avaya

"We at Camber are able to welcome their recent colleagues from Avaya government solutions upon the a success completion of the transaction, and witness forward to edifice their business with the capabilities that they carry to the table. Avaya and Camber will do each trouble to do inevitable their recent purchasers and employees acquire a seamless adventure right through the transition."Walter Batson, CEO, Camber agency

Tags: Avaya, Avaya executive options, Camber organization, sale, acquisition, professional capabilities, Federal, govt, communications

About Avaya Avaya is a global company of enterprise collaboration and communications solutions, featuring unified communications, contact facilities, networking and connected features to agencies of total sizes total over the world. For greater counsel, please talk over with www.avaya.com.

forward-looking Statements positive statements contained during this press free up are ahead-looking statements. These statements can breathe identified via ahead-looking terminology comparable to "expect," "trust," "proceed," "could," "estimate," "are expecting," "intend," "might also," "could," "plan," "talents," "predict," "may still" or "will" or other equivalent terminology. they acquire primarily based these ahead-searching statements on their current expectations, assumptions, estimates and projections. whereas they accept as dependable with these expectations, assumptions, estimates and projections are reasonably priced, such forward looking statements are most effective predictions and hold frequent and unknown risks and uncertainties, many of which are past their handle. These and other essential elements may antecedent their specific consequences, performance or achievements to vary materially from any future consequences, efficiency or achievements expressed or implied by using these ahead-looking statements. For a listing and contour of such dangers and uncertainties, please consult with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any end or duty to supplant or revise any ahead-looking statements, no matter if on account of recent counsel, future hobbies or otherwise.

observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya related weblog.


2M00001A Selling Avaya Contact focus Solutions for IP Office - APSS Online Test

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2M00001A exam Dumps Source : Selling Avaya Contact focus Solutions for IP Office - APSS Online Test

Test Code : 2M00001A
Test title : Selling Avaya Contact focus Solutions for IP Office - APSS Online Test
Vendor title : Avaya
exam questions : 71 true Questions

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Avaya IP Technology Enables Leading Hispanic Market Newspaper Publisher to improve Contact focus and Customer Service Operations | killexams.com true questions and Pass4sure dumps

SOURCE: Avaya Inc.

July 22, 2008 07:30 ET

BASKING RIDGE, NJ--(Marketwire - July 22, 2008) - ImpreMedia, the No. 1 Hispanic news and information company in the United States in online and print, is using IP technology from Avaya Inc. to improve contact focus and customer service operations at its offices in Los Angeles, where it publishes La Opinión; in recent York City, where it publishes El Diario La Prensa; and in Chicago, where it publishes La Raza. Avaya is a leading global provider of business communications applications, systems and services.

The company wanted an affordable, Internet Protocol (IP) communication system with summon focus capabilities whose operations they could easily monitor and manage. ImpreMedia chose Avaya IP Office, Avaya's flagship voice and data communications system for tiny and medium businesses. According to Bob Mason, chief technology officer, ImpreMedia, IP Office gives his company a better exploit on its summon focus productivity in offices located in three different markets across the country. With IP Office, ImpreMedia is moreover able to quickly, easily and economically provide its employees in additional, smaller and remote offices with the communications tools they requisite to Do their jobs.

In Los Angeles, employees at La view exhaust a merge of Avaya digital and IP phones. Forty summon focus agents at the main summon focus office downtown, or in a tiny office in the suburbs, exploit customers' orders and solicit recent business for classified advertisements.

"Our ad agents drudgery together as if they're in one place, and their managers can remotely monitor summon traffic on agents' PCs and appropriate drudgery to agents who aren't so busy. They now acquire a better perspective on their operations, and their customer calls are answered faster and more efficiently," Mason said. "Plus, their managers, who actually administer three summon centers -- classified ads, accounting and IT -- can monitor total of the centers real-time and proactively reallocate resources to address calling patterns." The Los Angeles contact focus uses Avaya summon recording software to withhold a record of its calls. Third-party software from Computer Instruments, a member of Avaya's DeveloperConnection program, automatically calls prospective customers for ads and then connects the calls to available agents, who then manage the calls.

ImpreMedia moreover wanted key employees in Los Angeles -- such as those responsible for customer service or sales -- to breathe productive while mobile. Now, employees with Avaya IP phones can acquire their incoming calls ring simultaneously on any other phone, including their mobile phones. Employees can now respond calls on the mobile phone, and once they recrudesce to their office can continue the conversation on their IP Office phone, accessing total of the system's features, such as hold, conference, transfer, quicken dial and other features. "These employees can moreover forward their voice messages to their PCs or PDAs, where they read and respond to the message, even if they're out of the office or on the road, which minimizes lost calls and improves their customer service," Mason said.

ImpreMedia recently moreover chose IP Office for its El Diario office in the borough of Brooklyn, N.Y. "We were relocating to a recent office, and it just made sense to pick IP, since it's saving us money and helping us better serve their clients, and even greater sense to standardize on IP Office," Mason said. "Soon, they procedure to network their Los Angeles, Chicago and recent York offices, and acquire four-digit dialing across these locations, so employees can contact each other faster. They moreover anticipate to redeem money on long-distance calls, especially on the huge volume of calls between their two largest newspapers in California and recent York."

ImpreMedia moreover plans to exhaust IP Office's contact focus for its Brooklyn office, where one person currently takes calls from customers and routes the summon to the appropriate person. "We know we'll observe a huge up tick in productivity and customer satisfaction," Mason said. He moreover plans to redeem more money by routing calls from Los Angeles to its East coast tabloid, Hoy Nuevo York, through its El Diario office in Brooklyn. "Then, instead of a long distance call, the IP Office in Los Angeles will summon their IP Office in Brooklyn, which will summon their Hoy office -- and we'll pay for a local call, instead of a long distance call," he said. "Clearly, IP Office is an censorious component in their procedure to reduce their costs and multiply their productivity and customer service."

El Diario's team of executives at the publication's new, corporate headquarters in Manhattan has Avaya IP VPN phones that link them to the IP Office at El Diario in Brooklyn. "Some executives acquire offices in both Brooklyn and Manhattan," Mason said. "With the Avaya IP phones, these managers can log into their phone at either location and pickup the very secure, responsible access anywhere." A handful of employees who moreover requisite to drudgery remotely acquire the Avaya IP VPN phone at home. The phones connect to IP Office lines and trunks and provide employees total the capabilities they acquire at their main office. A VPN gateway is not needed at the remote location (only at the main office), which saves the cost and headache of adding more hardware.

ImpreMedia used its Chicago office as the company's test site for IP. In the La Raza office, which migrated to IP Office two years ago, five agents in the classified department exhaust the built-in contact focus application of IP Office to respond and do calls to clients. With IP Office, the agents can capture customer information in a group mailbox, and callers can leave messages via phone or a Web-browser interface. Callers can moreover quiz to converse to a live agent or request a callback. These requests pop up on agents' PC screen immediately, which improves customer service.

ImpreMedia's IT staff, which is based in Los Angeles, will soon administer total three IP Office systems across the country, easily performing changes such as re-allocating extensions or changing greetings that customers hear when they summon the newspapers.

ImpreMedia's IP Office was configured by Converged Communication Systems, a certified member of Avaya's BusinessPartner program and an Avaya "SMB Expert" reseller. Converged Communication Systems' technical experts recently achieved Avaya Certified Expert (ACE) certification, which is the highest certification for Avaya resellers. Avaya certification validates the knowledge and skills associated with Avaya products and their underlying technologies, which enable professionals to effectively sell, design and implement powerful converged communication solutions.

About Avaya

Avaya delivers bright Communications solutions that serve companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, exhaust Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled business Processes. Avaya Global Services provides comprehensive service and support for companies, tiny to large. For more information visit the Avaya Web site: http://www.avaya.com.

About Converged Communication Systems

Converged Communication Systems, LLC, is a plenary end-to-end sales, service, support (installation, additions, upgrades, programming, and training), and in-house maintenance company providing solutions to tiny and medium sized single site or multiple site businesses. Converged designs, builds, manages, and implements voice and data networks for clients from coast to coast. Focused on the Avaya product line, CCS is an Avaya EXPERT certified colleague and is a top colleague in the SMB segment. From standard phone systems, to hybrids, and IP systems, Converged Communication Systems has a elastic line of solutions to suitable any company. Recognized for a number of awards, achievements, and certifications, CCS' staff of in-house support professionals is fully certified and on-call to assist customers. For more information visit the CCS website: www.convergedsystems.com.

About ImpreMedia

ImpreMedia is the nation's leading Hispanic news and information company, online and in print. ImpreMedia provides advanced multi-platform media solutions for marketers to attain the rapidly growing and influential Hispanic market. Operating 26 online and print properties specifically targeted at the U.S. Hispanic population, ImpreMedia recently announced the launch of the multi-media national Latino web destination, www.impre.com, which combined with the company's print properties, reaches 41% of total U.S. Hispanic adults every month. ImpreMedia is moreover the nation's largest Hispanic newspaper publisher with publications in the top 10 Hispanic markets, reaching 17 markets in total, which represent 65% of the U.S. Hispanic population. Leading publications involve La view in Los Angeles and El Diario La Prensa in recent York. For more information, visit their website at: www.impremedia.com.

ImpreMedia portals and publications websites: www.impre.com, www.lavibra.com, www.impreautos.com, www.laopinion.com, www.eldiariony.com, www.hoynyc.com, www.laraza.com, www.laprensafl.com, www.elmensajero.com, www.diariosrumbo.com, www.vistamagazine.com, and www.contigola.com.


Converged Communication Systems, Avaya Host IP Office Training and Education Event | killexams.com true questions and Pass4sure dumps

Converged Communication Systems and Avaya will host an IP Office informational event on September 17 featuring business Benefits and Admin Training tracks.

Chicago (PRWEB) September 15, 2015

Converged Communication Systems (CCS) and Avaya are hosting an Avaya IP Office & business Benefits knowledge Transfer event on Thursday, September 17 from 12 p.m. to 5 p.m. at the Avaya Demo focus at 30 S. Wacker in Chicago. The event – which features two sessions with various training tracks – will give current IP Office customers and those looking to purchase IP Office the occasion to learn more and pickup hands-on experience.

During the event, attendees will learn how Avaya IP Office can lower costs and drive business growth by allowing companies to expand from five employees at one location to 1,000 or more workers at an unlimited number of locations. Additionally, the sessions will cover how IP Office allows businesses to connect home and remote workers and gain recent features and capabilities such as mobility, video conferencing and a full-fledged sales/customer service focus simply by adding software.

“We’re looking forward to showing the attendees how Avaya IP Office can profit them,” said Steve Melchiorre, CEO of Converged Communication Systems. “We’re very pleased to host the IP Office & business Benefits knowledge Transfer event with their valued colleague Avaya.”

The event features additional business benefits and admin tracks for individuals who acquire previously attended IP Office training. Attendees will moreover pickup the occasion to visit the Avaya demo lounges. Matt Furrer will present on behalf of Avaya, and the speakers for CSS involve Kevin Rubin, Michael Donis and Jesse Miller.

The first session will snitch spot from noon to 2:45 p.m. and will involve lunch, introductions, and six different breakout sessions. The training tracks and breakout sessions will cover topics including tiny business SEO tips, the benefits of IP Office Server Edition and converting to a plenary IP (VoIP/SIP) solution, and bright business collaboration with Avaya Live and Avaya Video. Event participants will moreover acquire the occasion to attend IP Office Voicemail PRO training, basic IP Office manager administrative training, and a whiteboard session with Avaya experts about edifice a more redundant voice and data network.

During the second session, which will evade from 3 p.m. to 5 p.m., attendees will learn about Web administration with Avaya IP Office R9.1: IP Office IP500v2 Preferred Edition and IP Office Server Edition. The second session will moreover acquire training tracks and breakout sessions covering how to Do more with IP Office and Voicemail PRO, basic IP Office Voicemail PRO training, and how to provide a better customer experience with basic IP Office and IP Office Contact Center.

Additionally, attendees will acquire the chance to quiz experts about basic IP Office programming and to learn about incorporating Avaya ESNA into business cloud applications. There will moreover breathe a breakout session on using one-X Portal and Power User to provide a single interface for office, home, remote and mobile working.

The training costs $399 per attendee, but fees will breathe waived for the first 15 registrants. Learn more and register for the event here.

About Converged Communication Systems

Converged Communication Systems (CCS) is a nationwide provider of best-in-class IP Telephony solutions and support services for businesses of total sizes. Focusing on industry leading solutions, Converged Communication Systems provides complete telecommunication solutions to meet your simple or knotty business needs. They specialize in a plenary orbit of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Their portfolio includes several brands which enable them to approach their client engagements in an unbiased manner, allowing CCS to breathe dependable consultants. In addition, their expertise allows multi-location and remote/home workers to operate more efficiently via VoIP/SIP. For more information, visit http://www.convergedsystems.com.

About Avaya

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of total sizes around the world. For more information please visit http://www.avaya.com.

For more information contact:

Lori Bernardino847-440-8608LoriB(at)stratospherenetworks(dot)com

For the original version on PRWeb visit: http://www.prweb.com/releases/2015/09/prweb12956306.htm

- Press releases are a paid service offered by Journal Sentinel, Inc


Avaya Equinox gets online UC and team collaboration for SMBs | killexams.com true questions and Pass4sure dumps

Avaya has added the unified communications client Avaya Equinox to IP Office, the company's telephony system for tiny and midsize businesses. The vendor moreover refreshed the user interface of Equinox to incorporate cloud-based team collaboration applications from Zang, marking Avaya's first significant push to multiply adoption of products from its internal offshoot.

Zang's online applications are a crucial piece of Avaya's strategy to attract more SMBs as it tries to regain profitability following its bankruptcy ultimate year. At the very time, Avaya is nudging its 26 million IP Office users to the cloud by shipping online-only versions of Equinox's team collaboration and online meeting features.

"We're being quite express in the midmarket about UC for their customers," said Scott Hanwell, a senior manager of product marketing at Avaya. "Whether they are in the cloud today or whether they are on prem, the UC portion of their solution will approach from the cloud."

Avaya is positioning Avaya Equinox to succeed Avaya Communicator and Avaya one-X Mobile as its primary UC and mobility client for businesses of total sizes. The vendor added Equinox to its product line for great enterprises, Avaya Aura, ultimate year.

With the 11.0 release of Avaya IP Office this week, the vendor added support for its Vantage and J-Series desktop phones. It moreover added a recent analytics and reporting instrument for businesses, Avaya Chronicle, and a recent cloud management system for channel partners, Cloud Operations Manager. 

"Overall, the recent enhancements do Avaya more competitive in the SMB and midmarket space in general, and as a provider of cloud/hosted solutions for partners catering to that customer segment," said Elka Popova, an analyst at Frost & Sullivan.

Avaya Equinox adds team collaboration, online meetings

Avaya launched Equinox more than a year ago as a softphone client for calling and instant messaging, accessible from computer desktops and mobile devices, as well as through web browsers and third-party applications.

The vendor this week launched a recent Equinox user interface that incorporates messaging and meetings from Zang Spaces, an online team collaboration service that Avaya and Zang developed to compete against platforms such as Microsoft Teams and Cisco Webex Teams.

The integration will let users access Spaces from Equinox with one click. The Equinox calendar will display upcoming events scheduled in Spaces, for example, but users will still acquire to toggle to the Spaces web browser to do plenary exhaust of the platform.  

When Avaya IP Office and Avaya Aura customers download the latest Equinox software, Avaya will suggest they test out the freemium version of Zang Spaces. The vendor is in the process of developing a course to do it easier for channel partners selling Avaya telephony to provision Spaces accounts on behalf of their customers, Hanwell said.

Avaya has moreover better integrated the softphone client with Equinox Meetings Online, a cloud-based web conferencing platform. Users will now breathe able to start ad hoc online meetings from Equinox.

The recent features should serve Avaya compete with platforms such as Microsoft Teams and RingCentral Glip, which moreover bring together UC and team collaboration, Popova said. "By adding Spaces to Equinox/IP Office, Avaya boosted its value proposition and competitive edge," she said.



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