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3300-1 Avaya Aura Contact seat Administration(R)

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3300-1 exam Dumps Source : Avaya Aura Contact seat Administration(R)

Test Code : 3300-1
Test title : Avaya Aura Contact seat Administration(R)
Vendor title : Avaya
exam questions : 61 actual Questions

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Avaya Avaya Aura Contact Center

Avaya to hurry up Cloud Contact seat Adoption for Asia-Pacific Market | actual Questions and Pass4sure dumps

SINGAPORE, April 25, 2018 /PRNewswire/ -- Avaya Holdings Corp. (NYSE: AVYA), a leading global communications business, announced these days that it's strengthening its dedication to the commerce method Outsourcing (BPO) group in the Asia-Pacific area. Avaya is introducing conclusion-to-conclusion Contact center-as-a-provider (CCaaS) solutions for the Asia-Pacific market, with the primary offerings available in India and the Philippines in July 2018, followed by the relaxation of APAC by artery of December 2018.  

The Avaya CCaaS offerings will deliver BPOs with supple deployment alternate options for relocating to the cloud, enabling them to deliver differentiated functions that raise team of workers efficiency and allow company tactics to be automatic. BPOs will proceed to receive the constant experiences they prognosticate from Avaya, and be in a position to stream operations to the cloud at their personal pace, while they proceed to focus on including cost to their purchasers.

Avaya made the announcement after a committed roundtable session with main BPO shoppers in region, held as a piece of the journey Avaya Asia Pacific relish taking site in Singapore these days. Avaya executives thanked BPO purchasers for his or her dedication to the enterprise, gave tips on fresh initiatives, and mentioned how to travail together to create better mutual cost.

Avaya is actively riding digital transformation initiatives with one of the vital main BPOs in the APAC region, helping them to build pleasing and differentiated solutions that seriously change consumer journey and bring greater cost. Avaya provides contact middle solutions for the top 10 outsourcers within the Philippines, the fair 5 BPOs in Japan, each main BPO in India, along with many different BPOs throughout APAC.

the fresh cloud choices comply with on from Avaya's acquisition this yr of Spoken Communications, a leading innovator in CCaaS solutions for commercial enterprise consumers. Spoken's cloud-native, multitenant structure is seamlessly integrated with Avaya air of secrecy and Elite applied sciences, proposing a strong architecture for Avaya's omnichannel offerings equivalent to Oceana and for its Unified Communications-as-a-carrier options. With Spoken now piece of the Avaya family unit, BPOs can access voice services on the cloud for his or her US valued clientele, featuring them with improved flexibility and scalability options.

"Our relationship with the BPO neighborhood is one that is terribly advantageous to Avaya, and we're arrogant to were long-standing companions with so many corporations within the APAC location -- the core of their BPO ecosystem. supporting this region is a large driver of their funding, product pile and go-to-market method for the BPO sector. nowadays, we're doubling down on their dedication to this group, and proposing a roadmap for their customers' transformation journeys."

Jim Chirico, President and Chief executive Officer, Avaya

"We espy Avaya as a relied on companion, one that they want alongside us as they circulation forward on their transformation journey. Avaya shares their vision for leveraging rising technology developments relish precise-time speech analytics and robotic system automation to radically change the client experience, and enhance productiveness, accompanied with cloud transition."

Sandip Sen, global CEO, AEGIS BPO.

"we're actively investing in rising technologies that will besides be leveraged to migrate features beyond voice, and allow their BPO customers to augment efficiency, drive automation and provide more desirable flexibility in deployment. they are giving their BPO shoppers the liberty to choose the capabilities they wish to area on the cloud, while minimizing enterprise disruption and enabling them to seat of attention on developing company price."

Laurent Philonenko, SVP and GM, options and applied sciences, Avaya


source Avaya

Avaya "correct-Sizes" Contact seat options for Midsize groups | actual Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Apr 29, 2014) -

  • Avaya Contact core select presents commercial enterprise-category multichannel contact seat capabilities built for the midsize business
  • Optimized to travail with Avaya IP office™ Platform
  • Fills the gap for sophisticated customer journey technologies within the becoming midmarket
  • Avaya nowadays announced Avaya Contact middle choose, the latest addition to its consumer relish administration solutions for midsized groups. Avaya Contact core select presents subtle, multichannel contact middle capabilities with the simplicity mandatory by using a midsize corporation.

    Midsize groups are often challenged to supply multichannel customer custody with technologies customarily constructed for bigger firms. Avaya fills the hollow in intention-built midmarket communications and collaboration options to enable each mid and massive agencies to equally tackle the needs of their most strategic property: their valued clientele.

    Avaya Contact middle opt for is the first of a fresh class of products from Avaya -- enterprise-category solutions that are optimized for the midmarket and travail with the Avaya IP workplace™ Platform. Avaya Contact core opt for is according to trade-leading Avaya air of mystery® Contact middle and offers:

  • Multichannel pilot - voice, e-mail, net chat, SMS and fax
  • Scalability for 30-250 brokers
  • Inbound and preview / modern outbound
  • guide for local or faraway agents
  • competencies-based mostly routing
  • Supervisors, reporting (real-time and ancient), recording tools
  • assist for virtualized VMware environments
  • guide for G14 nations' languages
  • Avaya Contact seat choose is anticipated to be frequently accessible globally in June 2014 via Avaya channel companions. Avaya Contact seat choose application starts at $18,958 with 30 voice agent licenses, a multimedia license, and a supervisor license. further licenses are available on a per agent foundation.

    Avaya Contact core choose is the 2d Avaya contact middle options for IP office to be introduced due to the fact the starting of the year. Avaya IP office Contact core presents multichannel capabilities for five-one hundred agents.

    Led by artery of the flagship Avaya IP office Platform, Avaya's midmarket portfolio presents one of the crucial finished portfolios of communique and collaboration solutions on the market. moreover the contact core options, the portfolio contains video collaboration, mobility, safety and networking options. 

    prices "valued clientele' wants and expectations outcome not trade comfortably on account of the size of a enterprise. Many midsize agencies Have the same customer relish aspirations as expansive enterprises, however with constrained resources. Avaya Contact seat opt for and Avaya IP workplace Contact core deliver the multichannel capabilities, simplicity and affordability they exigency in a set of solutions built just for them."Mark de la Vega, vice president, Contact core options, Avaya

    extra substances Avaya Contact core solutions for Midsize organizations

    Tags: Avaya, Avaya IP office, contact center, client service, customer experience, multichannel, midmarket, communications, midsize company

    About Avaya Avaya is a world issuer of commerce collaboration and communications options, providing unified communications, contact facilities, networking and linked services to organizations of any sizes world wide. For greater recommendation gladden quest recommendation from

    definite statements contained in this press release are ahead-searching statements. These statements may well be recognized by artery of forward-looking terminology comparable to "count on," "believe," "proceed," "might," "estimate," "expect," "intend," "may additionally," "may," "plan," "abilities," "predict," "should" or "will" or other identical terminology. we've based mostly these forward-searching statements on their existing expectations, assumptions, estimates and projections. while they reliance these expectations, assumptions, estimates and projections are low in cost, such ahead searching statements are most effective predictions and contain universal and unknown hazards and uncertainties, lots of which are beyond their handle. These and different censorious factors may antecedent their exact outcomes, performance or achievements to vary materially from any future outcomes, performance or achievements expressed or implied by artery of these forward-looking statements. For an inventory and profile of such dangers and uncertainties, gladden quest recommendation from Avaya's filings with the SEC that are available at Avaya disclaims any object or responsibility to supersede or revise any ahead-looking statements, whether as a result of fresh suggestions, future events or in any other case.

    comply with Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya linked weblog

    Avaya Launches subsequent-era Contact core solutions to enhance client carrier Experiences | actual Questions and Pass4sure dumps

    supply: Avaya Inc.

    Avaya Inc.

    July 20, 2010 07:00 ET

    New Avaya charisma™ Contact seat Drives real-Time Collaboration and Agent productivity; Can augment customer satisfaction via up to 50 p.c

    BASKING RIDGE, NJ--(Marketwire - July 20, 2010) - Avaya, a global chief in enterprise communications systems, application and functions, introduced its subsequent-era of contact middle options to satisfy the actual-time demands of a impulsively evolving client provider atmosphere. the brand fresh solutions -- which embrace innovations in multimedia travail task, personnel optimization and outbound self-service -- can uphold groups more readily manage consumer experiences in an any the time-on world. These advancements power advancements in client satisfaction, agent productiveness, and price-mark downs any over contact seat operations.

    central to the brand fresh offerings is Avaya air of mystery™ Contact middle, a multimedia travail assignment utility for mid-measurement contact facilities that connects consumers and their suggestions to the perquisite agent or professional via any communications mode (i.e. voice, video, e mail, chat). It makes utilize of the Session Initiation Protocol (SIP)-based collaborative session model of Avaya™ air of secrecy -- the enterprise's company communications applications platform -- to raise the effectivity and best of consumer carrier. Avaya aura Contact seat enhances the gigantic commercial enterprise options of Avaya air of secrecy muster core Elite, and may serve as its multimedia extension.

    Avaya aura Contact middle's collaboration capabilities befriend a company deem the entire context of a client interplay -- together with the client's mode of communications, historical past and latest needs. The solution additionally brings collaborative classes to customer service, doing away with the procedure of getting consumers repeat counsel to several people as they growth through a call. by means of bringing the customer, agent and professional perquisite into a session to participate assistance, a company can cleave back consumer frustrations, augment first-contact conclusion and enhance experiences. via this strategy, Avaya aura Contact seat can ameliorate customer satisfaction through as much as 50 percent.(1)

    consumer experiences are essential, yet most agencies aren't sensible of the disconnect they Have got with their personal shoppers. A study by using Webtorials Editorial indicates that 80 % of corporations reliance they supply an excellent or superior customer experience, while handiest 20 p.c of buyers agree. moreover, eighty two % of patrons reveal their relish with the contact seat is considerable or very censorious of their persuasion about a corporation's image.

    "SIP and web capabilities enable contact centers to outcome what used to require tremendously custom-made and dear laptop telephony integrations (CTI) to accomplish," pointed out Drew Kraus, research vp, Gartner, Inc. "It makes multi-modal consumer carrier largely attainable, as a substitute of restrained to simply large-budget contact centers. With endured adoption of multi-modal contact centers, and an evolving companionable media area, SIP is a turning out to be enviornment of hobby for groups."

    Avaya air of mystery Contact middle additionally allows for expanded agent productivity, given that agents now not must juggle separate communications channels throughout diverse programs. A unique computer agent application can besides be used to song and manipulate up to 6 forms of transactions concurrently -- one voice and 5 non-voice (email, internet chat, etc). It additionally lets businesses convey advanced travail gadgets, such as on-line purposes or claims, to agent computers by the utilize of an 'open accepted queue,' which used to require a separate workstream. moreover, during incoming customer immediate messages or chats, the reply identifies context-sensitive key terms, that are matched up with prepared textual responses the agent can utilize to pace interactions. key words can even be used to create an inventory of valuable available consultants, reducing the time spent searching for them.(2) 

    New solutions convey end-to-conclusion event management any of modern introductions give a groundwork for end-to-end adventure management, which uses open communications so agencies can orchestrate individuals and assistance, learn customer information, convey plenary context to periods, and immerse brokers and valued clientele perquisite into a collaborative session. different fresh options unveiled these days encompass:

  • Avaya air of mystery™ staff Optimization (WFO): Avaya introduces its first built-in present in personnel optimization, enabling businesses to build greater counseled choices about client provider. WFO contains recording and satisfactory monitoring to trap and synchronize an agent's audio and reveal endeavor so supervisors can espy the complete scope of interactions. perception gained via satisfactory monitoring has been forecast to in the reduction of agent practising time by using 30 p.c.(three) 

    The reply besides includes a workforce administration software that collects assistance and historic developments from a contact core, corresponding to title volumes for a given time, to assess ideal staffing requirements. This reduces excess costs and speeds up recrudesce on funding. extra positive body of workers scheduling can antecedent a 20 % can charge-reduction.(4)

  • Avaya Proactive Outreach supervisor: Designed to let organizations gain out to customers by artery of self-service, Proactive Outreach manager areas any multimedia interactions on a unique platform. This allows for corporations to head past outbound calling to greater comfortably utilize outbound notification campaigns incorporating several modes of communications. inns, as an instance, can utilize it to ship leeway availability notices and promotions, while producers can more with no peril deliver real-time updates on shipments.

    Outbound self-provider can constrain fresh revenues and reductions, with one customer reporting a ten % raise in payments, and $50,000 in annual discount rates from automatic appointment reminders. This reply besides promises the means to manage each outbound and inbound self-carrier using an internet browser available system, simplifying administration and cutting back the prices of outbound self-carrier, for the intuition that the identical systems can now be used for each functions.

  • different introductions encompass Avaya charisma™ muster middle Elite 6.0, the fresh edition of Avaya's muster routing application for tremendous enterprises, which now offers improved potential and contains the adaptive, predictive routing capabilities of enterprise imply as an entitlement. The company besides provides Avaya IQ 5.1, the enterprise's effective reporting and analytics solution, which gains enhanced capacity (900 simultaneous users), availability, and graphical views.

    "As next-generation communications takes dangle, organizations recognize that client expectations proceed to circulate in a unique direction -- up," spoke of Anthony Bartolo, unvarying manager, Contact seat options, Avaya. "Avaya aura Contact middle and their fresh americans-centric collaboration solutions give the gear to greater conveniently manage experiences, both for valued clientele and the brokers who serve them."

    Avaya is the 2009 leader within the worldwide contact middle market (measured by artery of contact core agent conclusion user earnings),(5) and 88 p.c of Bloomberg Businessweek's 2010 client provider Champs utilize Avaya contact middle options.(6)

    ATGStores to carry precise-Time customer service tiers with Avaya air of secrecy Contact core A enterprise preparing to garner the advantages of Avaya air of secrecy Contact seat is Washington-based ATGStores, a premier browsing destination for commerce specialists and homeowners interested to construct, redesign, and decorate their buildings and corporations. The online retailer points over 3 million items from more than 1,800 title manufacturer producers -- including lighting, plumbing, furnishings, hardware, home equipment, and extra. 

    With 96 p.c of its commerce conducted nearly, ATGStores counts on their contact seat for using client interactions and actual-time client service. The commerce expects Avaya's newest offering to augment multimedia client communications, helping to augment agent productivity and customer experiences.

    "Our flush is to carry 'one-contact decision' where a customer's query or problem is solved commandeer then and there," pointed out Brad Halbach, vp, ATGStores. "To outcome that, their brokers exigency to directly rob note client needs, congregate pertinent tips, and seamlessly usher in consultants. They require the highest trait gear for multi-tasking throughout every kindly of interactions, and Avaya charisma Contact seat is the reply we've got been watching for. i'm looking forward to the utility's capacity to create collaborative periods, with key records intact."

    according to Halbach, Avaya charisma Contact seat is an outstanding suitable for a web company relish ATGStores, which has viewed web chat interactions more than double seeing that coming into use. He expects agents to capitalize from managing internet chat and different consumer interactions by artery of the solution's unique streamlined portal, as an alternative of the usage of separate interplay home windows. for instance, a mobilephone order for a chandelier, an internet chat on a faucet query, and an e mail research about a brand fresh crib may besides be extra readily tracked and dealt with via brokers.

    ATGStores is owned with the aid of Allied change community, which owns and operates an extended household of greater than 500 on-line stores, including lights Universe, Fixture Universe and outdoor dwelling Showroom. For greater suggestions, consult with their internet web site at

    For more information, including a minute backgrounder on the fresh Avaya contact middle products and a white paper, gladden argue with the Avaya press leeway online at:

    be piece of AVAYA FOR THE LAUNCH: Avaya will host a collection of global one-hour webcasts on contemporaneous announcement for purchasers, partners and different fascinated events. To register for the webcast associated with your area, gladden click on on certainly one of perquisite here hyperlinks:

  • For the USA, starting at 1:00 pm EDT these days, click on right here.
  • For Canada, Mexico, the Caribbean, Latin the united states and South the united states, rise at 2:30 pm EDT today, click here.
  • For Asia-Pacific, rise at eleven:30 pm EDT nowadays, click on perquisite here.
  • For Europe, seat East and Africa, rise at 5:00 am EDT, Wednesday, July 21, click on perquisite here.
  • About Avaya Avaya is a world leader in commercial enterprise communications methods. The enterprise gives unified communications, contact centers, data options and related features directly and thru its channel partners to main corporations and agencies worldwide. organisations of any sizes reckon on Avaya for state-of-the-paintings communications that enhance efficiency, collaboration, customer carrier and competitiveness. For more tips, gladden visit

    (1) in keeping with consumer case analyze(2) function functionality according to configuration(3) supply: IT Navigator, Avaya accomplice and customer(4) supply: IT Navigator, Avaya colleague and customer(5) Gartner record: Contact middle Market Share, international Totals, 2009, Drew Kraus, March, 2010(6) according to Avaya tabulation of Bloomberg Businessweek 2010 customer provider Champs checklist.

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    Avaya Aura Contact seat Administration(R)

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    Avaya UC product overview: Aura Communication Manager | actual questions and Pass4sure dumps

    Editor's note: This article is piece of a buying pilot on unified communications. The features in this progression recite the evolution of UC, its utilize cases and the considerable criteria to deem when buying a UC product. The progression besides compares the top UC products in the market. This article gives an overview of Avaya UC products.

    Along with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya Aura Platform, which includes several UC components designed to add specific functionality to the enterprise communication and collaboration infrastructure, enhancing the UC relish for users of any company size.

    The Avaya UC platform is a supple and modular solution, integrating voice, data, video, Web communication applications, mobility and many more services.

    Communication Manager provides UC foundation

    The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services.

    The Communication Manager registers and maintains any Session Initiation Protocol (SIP) endpoints, muster routing, muster queuing, prioritization of voice and video calls and much more. The product besides has built-in conferencing and contact seat applications -- suitable for companies with muster centers and demanding conferencing needs. 

    The Communication Manager offers more than 700 features that are available to any users, no matter where they are working from, including office users and remote users working from home or on the road.

    With this product, SIP and H.323 are fully supported, along with other industry-standard protocols. Connection with PSTN and ISDN services is practicable using Avaya's media gateways, such as the Avaya G250. These media gateways travail pretty much the same artery as most vendors', connecting to the Aura Communication Manager and providing inbound and outbound muster routing to PSTN and ISDN services.

    Critical environments can besides Have a second Communication Manager installed, providing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy model further, in the ill-started event that both servers are down, users will automatically register to the media gateway -- if available -- and Have access to basic telephony services until the servers are restored. 

    The Communication Manager is offered as a standalone hardware application server or a virtualized application. It runs on a Red Hat Enterprise Linux operating system, offering increased reliability, hurry and smaller hardware requirements, as opposed to other non-Linux-based systems.

    The Communication Manager can uphold up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for little to larger enterprises.

    Session Manager controls calls and costs

    The Avaya Aura Session Manager is the core of Avaya's SIP-based architecture, unifying any Avaya UC services. Aura Session Manager integrates with Avaya's Aura Communication Manager, media gateways, messaging services, session brim controller, conferencing, contact seat and more, creating a centralized infrastructure that helps lower the total cost of ownership and administration costs.

    The Aura platform can suitable companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.

    Avaya's Aura Session Manager has the unique competence to allow enterprise-wide dial plans across multiple vendor PBX environments. It can create systemwide network routing rules to route calls in a cost-efficient manner using least-cost routing methods, alternative routing, time-of-day routing, toll avoidance and more.

    Session Manager is truly an enterprise product, as it can uphold up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many more. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it supple and light to integrate with existing infrastructure.

    With a tolerance of up to 1,000-millisecond (ms) round-trip laggard -- from the source to the destination and back -- it is suitable for almost any network environment, even satellite connections, which typically fluctuate between 600 to 900 ms round-trip delay.

    Presence Services looks to enhance collaboration

    Avaya's Aura Presence Services is an Avaya UC server designed to befriend users collaborate more effectively by collecting and broadcasting presence information across any users connected to the Aura Platform. Using the presence information, users can espy who is busy, away from their desk, on the phone, doesn't want to be disturbed, or simply not available, therefore saving time.

    Aura Presence Services are primarily used to power other Avaya presence and instant messaging clients, adding more value and functionality to them and delivering plenary UC services. Some application examples embrace Avaya Communicator (softphone); Avaya Aura Agent Desktop; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 progression and 96X1 Series.

    One considerable feature is that Avaya's Aura Presence Services provides plenary uphold of both the SIMPLE and XMPP protocols, which means companies can utilize the presence software of their choice.

    Like most of Avaya's servers, Aura Presence Services runs under the Red Hat Enterprise Linux operating system, though the system requirements are slightly higher. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or better, 32 GB of memory, and around 1 TB difficult drive space. The system supports virtualization via the VMware platform and allows up to eight Presence Service nodes to be present at once.

    Each Presence Service node can uphold up to 16,000 SIP users and H.323 users, while this number can augment to 250,000 SIP and H.323 users with a dual cluster of eight nodes.

    Messaging server converts voicemail to text

    Avaya's Aura Messaging server is another component of the Avaya UC platform. With Aura Messaging, companies can Have mercurial and light access to messages. censorious fresh messages can alert employees and befriend maintain towering customer service standards in any ilk of business.

    Aura Messaging is more than a simple messaging and voicemail server. It carries advanced functions, such as Speech Auto Attendant, which allows callers to reveal a title instead of entering an extension; Notify Me, which sends text messages and email notification while calling the user; Voice Recognition, which allows users to reveal names to address voicemail messages; and many more functions.

    Some other well-organized features embrace Speech-to-Text, which converts voicemail to text and delivers it to a user's email; Self-Administration so users can manage their options via a provided Web portal; Internet Message Access Protocol support, which allows companies to utilize their preferred email client; and Avaya one-X Speech, which gives users the power to manage their voice messages, email and calendar via verbal commands.

    Aura Messaging can hasten on a standalone server or a supported virtualized environment such as VMware. Redundancy is besides available using the N+1 redundancy configuration.

    Deployment of Aura Messaging provides two paths: touchstone Messaging server where a unique server combines the role of an application and storage server, or towering storage capacity Messaging server where it serves as a large storage server that can uphold a larger number of mailboxes.

    Aura Messaging can uphold up to 20,000 users and 300 ports, depending on the deployment configuration.

    Virtual Application Manager available at no cost

    As with most UC solutions, Avaya's Aura platform and components fully uphold virtualization to ensure hardware consolidation and minimize hardware investment. However, Avaya besides offers its Virtual Application Manager -- a management interface that allows the installation and maintenance of Avaya VMware-powered virtualized applications.

    With the Virtual Application Manager, administrators are now able to install and maintain Avaya virtualized applications (OVA files) without the exigency for vCenter. The Virtual Application Manager is offered at no additional cost. It's installed with the vSphere client and provides an interface to manage and uphold the Avaya virtualized applications.

    Avaya's products are available through its website or channel partners. With its orbit of core add-ons and extensions, the Aura platform can suitable companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.

    Avaya Positioned as a Leader in the 2016 Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America | actual questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - June 23, 2016) - Avaya, a global leader in commerce communications software, systems and services, announced today that it is in the Leaders quadrant of the 2016 Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America.

    Gartner defines the midmarket as organizations with between 100 and 999 employees and annual revenue of less than $1 billion. In the report, Gartner acknowledges that:

    "Midmarket organizations Have unique UC solution requirements that are different from little businesses' or large enterprises' requirements. While midsize businesses Have many of the same commerce objectives as their large-enterprise counterparts (for example, many North America-headquartered organizations Have international sites), they operate on a smaller scale and function with fewer IT assets and resources."

    As a result, purchase considerations for midsize enterprises emphasize simplicity in administration, management and use, integration of unified communications with other commerce applications, mobility, pricing, service and support, and hybrid configurations.

    Avaya Midmarket Solutions reflect the company's understanding of the needs of midsize companies. Available in plenary or hybrid cloud as well as on premises deployments, the Avaya IP Office Platform is a complete, integrated solution delivering collaboration, mobility, multichannel contact center, networking, security, video, and uphold services-all from a unique source. Flexibility, mobility and simplicity are hallmarks of Avaya Midmarket Solutions, which Have significant market traction as demonstrated by more than 550,000 installations globally of the Avaya IP Office Platform.

    In the past year, Avaya has expanded its solutions and uphold for midsize businesses through:

  • Avaya Midmarket Cloud -- Two supple solutions that enable customers to update, integrate and migrate unified communications and multi-channel contact seat capabilities between cloud, hybrid, and on-premises deployments.
  • Avaya Midmarket Select Program and Select tryst Packages -- The program is specifically for Avaya Channel Partners, enabling them to offer a set of communications packages tailored to the midmarket at total cost of ownership levels unmatched by other solutions.
  • The acquisition of Esna and launch Avaya Communicator for Web which embeds the capabilities of Avaya IP Office into web-based commerce applications, such as Salesforce, Office 365 and Google. Avaya Communicator for Web is besides available for Avaya Aura for larger enterprises.
  • This is the second consecutive year that Avaya has appeared in the Gartner Magic Quadrant for Unified Communications for Midsize Enterprises. Avaya has besides appeared as a Leader in the following Gartner Magic Quadrants:

  • Gartner Magic Quadrant for Contact seat Infrastructure, Worldwide, May 2016: 16 years
  • Gartner Magic Quadrant for Unified Communications, August 2015 (enterprises): 7 years
  • Gartner, Magic Quadrant for Corporate Telephony, October 2015: 13 years
  • Quotes

    "With the most widely deployed midmarket solution in the world, Avaya continues to strengthen their mid market portfolio and extend it to the cloud. They recognize the role that their channel partners play in their success in this segment, and strive to enable them with the solutions, skills and uphold they exigency to deliver top-shelf service to their customers. Together, they will maintain and grow their leadership position in the midmarket."--Mark Monday VP/GM UC Platforms for Avaya

    ResourcesGartner, Magic Quadrant for Unified Communications for Midsize Enterprises, North America, May 25, 2016

    Gartner Disclaimer

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not counsel technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims any warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    About Avaya

    Avaya is a leading provider of solutions that enable customer and team tryst across multiple channels and devices for better customer experience, increased productivity and enhanced monetary performance. Its world-class contact seat and unified communications technologies and services are available in a wide variety of supple on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya tryst Environment enables third parties to create and customize commerce applications for competitive advantage. The Avaya fabric-based networking solutions befriend simplify and accelerate the deployment of commerce censorious applications and services. For more information gladden visit

    Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the utilize of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. They Have based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond their control. These and other considerable factors may antecedent their actual results to disagree materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, gladden refer to Avaya's filings with the SEC that are available at Avaya disclaims any object or obligation to update or revise any forward-looking statements.

    All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. any other trademarks are the property of their respective owners

    Follow Avaya on Twitter, Facebook, YouTube, Flickr, and the Avaya Connected Blog.

    Avaya Unveils fresh Tools for Understanding the Customer relish and Managing Multichannel Interactions | actual questions and Pass4sure dumps

  • New speech analytics and data visualization tools provide unique insights to befriend build customer awareness and ameliorate service

  • Avaya Automated Chat and Avaya Aura® muster seat Elite Multichannel solutions provide integrated Web, companionable media, SMS, IM and email customer interaction options

  • Avaya Customer relish Virtualized Environment delivers market-leading routing, multichannel interaction self-service and reporting capabilities optimized for VMware® environments

  • Santa Clara, CA —Tuesday March 5, 2013 - Avaya today unveiled new, next generation analytics and customer interaction solutions that befriend harness the power of expansive data and the growing number of ways that customers want access to companies. fresh Avaya Customer relish Management solutions bring powerful fresh tools for mining and analyzing data, applications for expanding and synchronizing multichannel customer interactions and deployment options for virtualized environments. The fresh solutions befriend companies ameliorate and streamline the customer relish through any access point at any moment in the customer lifecycle while increasing efficiency and adaptability in commerce operations.

    Avaya's Customer relish Management analytics and multichannel solutions allow organizations to proactively address the multifaceted requirements and expectations of customers today. Many current technologies restrict the competence to create an accurate picture - or contextual awareness - of the customer's experience, their needs and behaviors. The growing number of customer interaction channels generates fresh challenges to delivering service across channels, yet besides provide organizations with more opening than ever to extract valuable insights through smart analytics.

    Avaya Customer relish Management solutions enable enterprises to offer more personalized, seamless interactions that are built on a greater understanding of a customer's situation, preferences and value. Avaya's unique solutions befriend companies deliver an exceptional brand relish that grows net promoter scores and ultimately, drives greater revenue - now boosted by the following fresh capabilities:

  • Avaya Aura® muster seat Elite Multichannel layers multichannel capabilities - including web chat, companionable media, SMS, IM, and email - onto the world's leading, most reliable muster seat software. muster seat Elite Multichannel makes it easier for organizations to add fresh access channels and manage cross-channel customer experiences. Existing muster seat Elite users can add multichannel with minimal disruption to operations or reporting systems.

  • Avaya Automated Chat integrates with live chat uphold to deliver more responsive, personalized online service. Avaya Automated Chat can ameliorate customer satisfaction with faster, more accurate responses delivered through an intelligent response engine and streamline the transition from self-service to live service. Agent resources can be used more effectively and lower the cost of serving customers. An optional feature, reply Desk, allows non-chat agents to tap the automation engine to quickly glean answers for their non-chat customer contacts.

  • Avaya Speech Analytics integrates the actual voice of the customer into performance management practices. Avaya Speech Analytics mines voice-based customer interactions to deliver commerce intelligence that might otherwise be missed in text-based or manual analyses for insights that can drive process improvements, uphold regulatory compliance and identify fresh sources of revenue.

  • Avaya Contact flow Analytics enables organizations to identify and remedy muster flow issues through a number of visualization tools, including flow graphs, dashboards and tabular reports. Currently available through Avaya Professional Services, Contact flow Analytics provides information about the effectiveness and efficiency of routing, agent performance and the overall customer experience.

  • With the addition of Avaya Aura muster seat Elite Multichannel, Avaya now delivers a complete virtualization solution for contact centers. Avaya Customer relish Virtualized Environment provides organizations with Avaya contact seat applications such as skills-based routing, multi-channel interactions, reporting and self-service capabilities optimized for VMware environments. Avaya Customer relish Virtualized Environment enables companies to simplify and accelerate deployment of sophisticated contact seat applications while maintaining world-class functionality and reliability.

    To uphold the growing demands on organizations, Avaya Contact seat Optimization services from Avaya Professional Services offers plenary customer relish management lifecycle consulting to determine the perquisite solution for any situation. Avaya Contact seat Optimization services draw on the skills of Avaya consultants who are specialists in commerce strategy, solution road mapping and operational improvement, as well as experts at pile and optimizing applications that ameliorate customer relish and integrate into any commerce and technology environment.

    Quotes"Avaya's contact seat solution is head and shoulders above anyone else's solution today. When they learned of the Customer relish Virtualized Environment, it made sense for us since they could now rob advantage of their existing virtualization strategy and backend infrastructure. This helps us reduce their server costs and deliver the reliability and services that their clients expect."--Michael Branca, president, Tel-Networks USA, LLC

    "Avaya's competence to site speech analytics into context and identify key words and phrases helps us intelligently interpret the findings and turn them into data-driven recommendations for their client. Avaya's Speech Analytics technology reveals the DNA of the call. It breaks down the muster into its different components: the who, the what, the why. Their understanding of the client's business, coupled with their relish as operators and consultants, allows us to then turn that information into action."--David Naylor, Head of Analytics, Ember Services

    "Contact centers should be viewed as highly strategic operations in every company, and ensuring trait and consistency across multimedia channels must be a priority. The rich data captured by these operations should be used to ameliorate the overall customer experience, as well as to feed virtually every other aspect of the business. Organizations exigency to rob a earnest spy at how they are serving their customers throughout the lifecycle and determine if that relish is how they wish to picture their company."--Ken Landoline, Principal Analyst, Current Analysis

    "Companies today are struggling to withhold pace with serving customers the artery they exigency to be served to augment their lifetime value. Customers want convenience, but on the commerce side, delivering on convenience can be incredibly complex. Avaya's customer relish management analytics tools coupled with their multichannel interaction solutions replaces guesswork with conviction to uphold strategic decisions that enable a more personal, streamlined relish that is integrated across channels throughout the customer's journey."--Mark de la Vega, Vice President & general Manager Contact seat commerce Unit, Avaya

    Additional Resources: Nemertes Top Trends in Contact Centers 2013Avaya Customer relish Management micrositeAsk AVA Automated Chat Case Study


  • 33% of organizations implementing expansive Data are doing so for customer facing initiatives -- a number expected to grow.**

  • 78% of consumers reveal they will only buy from businesses that build it light for them, and one third of consumers believe convenience is more considerable than choice.*

  • 82% of customers reveal they utilize multiple channels to meet their needs, but only 17 % felt changing channels was an easy, seamless experience.

  • Use of web chat is growing and is now up to 26% -- a 36% augment over the previous year.*

  • 22% of companies Have multimodal contact centers currently with another 44% evaluating and planning implementations.**

  • About Avaya:Avaya is a global provider of commerce collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of any sizes around the world. For more information gladden visit

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the utilize of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. They Have based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond their control. These and other considerable factors may antecedent their actual results, performance or achievements to disagree materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, gladden refer to Avaya's filings with the SEC that are available at Avaya disclaims any object or obligation to update or revise any forward-looking statements, whether as a result of fresh information, future events or otherwise.

    Follow AvayaTwitter:!/avayaFacebook:

    *2013 BT-Avaya Autonomous Customer Survey**Nemertes Study on Top Contact seat Trends for 2013

    Avaya Media Contact:Emilie Bernoux+44 207 395 7147[email protected]

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