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3303 Avaya Proactive Contact Implementation and(R) Maintenance

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3303 exam Dumps Source : Avaya Proactive Contact Implementation and(R) Maintenance

Test Code : 3303
Test appellation : Avaya Proactive Contact Implementation and(R) Maintenance
Vendor appellation : Avaya
exam questions : 82 true Questions

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Avaya Avaya Proactive Contact Implementation

Avaya Unveils Turnkey respond for Proactive management of the consumer journey for Mid-size Contact centers | killexams.com true Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Jun three, 2013) -   

  • Avaya Outbound Contact express provides a pre-integrated solution with totality of the considerable add-ons obligatory for proactive consumer experience administration
  • supports mid-size contact facilities with 25-250 agents and as much as 500 trunks
  • swift, simplified deployment reduces time to service to one day from 30+ days vital for multi-supplier options 
  • Avaya today announced a newfangled solution for mid-dimension contact centers that streamlines adoption, implementation and management of comprehensive outbound customer communications. Avaya Outbound Contact specific is a turnkey respond with totality the hardware, application and aid features crucial for reasonably-priced, proactive customer experience operations. 

    effortless to set-up and maintain, Outbound Contact specific builds on Avaya's confirmed, outbound customer event administration capabilities in a pre-built-in, all-in-one solution for the mid-size contact seat with 25-250 agents and up to 500 trunks. in comparison to alternative, multi-dealer options, Outbound Contact categorical reduces the time to service from a baseline of 30 days to 1 or two.

    Avaya Outbound Contact categorical uses industry main appellation detection and superior, patented predictive and preview dialing algorithms for more positive spend of agent time and a reduce can permeate per muster to gain consumers. additionally, a solitary contact for totality preservation and assist needs tremendously reduces the prices and complexity linked to daily operations and renovation of normal, multi-dealer solutions. 

    Outbound Contact express comprises:

  • Administrative net client for defining campaigns
  • Full featured, market main dialer with brilliant muster detection accuracy
  • Agent scripting to produce unavoidable consistent, a success consumer interactions
  • Reporting and speak to recording to ensure best and compliance
  • Avaya Speech Analytics to accommodate perception and growth to agent efficiency and operations.
  • 24x7 aid and professional ™ methods monitoring
  • utility upgrade insurance plot in addition to not obligatory constituents assist
  • Avaya Outbound Contact categorical leverages key, patented points of Avaya's portfolio of Outbound Contact middle solutions to give complete facets and capabilities packaged to felicitous the specific needs and requirements of mid-measurement contact centers. Avaya's Outbound and Proactive adventure management solutions give businesses with an entire, multichannel, agent and agent-less respond to assist their outbound advertising, earnings, service, and collections needs. purposes fancy Avaya Proactive Contact and Avaya Proactive Outreach supervisor simplify execution of massive scale outbound campaigns while ensuring organizations meet even the most strict regulatory compliance requirements.

    Avaya Outbound Contact specific might breathe globally attainable this summer season.

    prices: "establishing proactive client journey operations has up to now required corporations to absorb interaction in a long, laborious system and with a number of providers, and turned into commonly out of the gain of mid-sized operations. Avaya Outbound Contact specific streamlines totality this with a powerful, pre-integrated solution that gives totality the items, including ongoing lead and upgrade coverage, want for particularly positive operations."--Mark de la Vega, vice president and habitual manager, Contact middle, Avaya

    "The ordinary contact seat operation is basically focused on being obtainable through plenty of capacity when the client is able to incite contact. however, there is massive value to adopting a proactive contact approach that can alert consumers and others when there is information they should understand. Single seller, turnkey technology solutions produce adopting a proactive routine a lot extra feasible, and might remove most of the hesitations that may besides sojourn away from companies from going down this route."--Ken Landoline, primary Analyst, current evaluation

    "We espy a significant haphazard for a comprehensive turnkey proactive contact respond for the mid-measurement contact core. here is a largely underserved market as a result of the complexity and cost of average, multi-dealer solutions. They believe AdvanTel customers can breathe as excited about Avaya Outbound Contact specific as they are."--Dan Ferguson, President and CEO, AdvanTel

    additional supplies Avaya Contact middle solutions

    Tags: Avaya, Avaya aura, customer experience administration, contact core, proactive client provider, outbound client contact, personnel optimization, analytics,

    About Avaya: Avaya is a world provider of company collaboration and communications solutions, proposing unified communications, contact facilities, networking and connected features to groups of totality sizes around the globe. For more tips tickle dispute with www.avaya.com.

    certain statements contained during this press liberate are ahead-looking statements. These statements could breathe recognized by means of ahead-looking terminology such as "assume," "trust," "continue," "may," "estimate," "are expecting," "intend," "may additionally," "may," "plan," "capabilities," "predict," "may still" or "will" or other similar terminology. we've based mostly these ahead-searching statements on their current expectations, assumptions, estimates and projections. whereas they confidence these expectations, assumptions, estimates and projections are economical, such forward searching statements are best predictions and involve ordinary and unknown hazards and uncertainties, a lot of which are beyond their control. These and different considerable factors could antecedent their specific effects, performance or achievements to vary materially from any future consequences, performance or achievements expressed or implied by these ahead-searching statements. For an inventory and contour of such risks and uncertainties, tickle dispute with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to supplant or revise any forward-looking statements, no matter if because of newfangled information, future hobbies or in any other case.

    observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya connected weblog.


    Avaya to clarify off options to enhance Healthcare Experiences At HIMSS 2019 | killexams.com true Questions and Pass4sure dumps

     

    Avaya Holdings Corp., a world chief in solutions to boost and simplify communications and collaboration, could breathe demonstrating its complete portfolio of solutions for the healthcare industry at the upcoming HIMSS international convention & Exhibition held at the Orange County conference and Exhibition seat in Orlando, FL from February 11-15. Avaya might breathe a Diamond exhibitor at booth #6541 together with ConvergeOne. The HIMSS 2019 event (himssconference.org) brings together over forty five,000 health suggestions and expertise experts, clinicians, executives and market suppliers from around the world.

    Avaya options for Connecting Healthcare consist of:

    Care team Collaboration• enrich keeping coordination with multimedia cellular solutions;• enhance keeping crew time with patients;• cleave back preventable damage through workflows and collaboration.

    affected person access & features• enhance affected person entry to keeping with a prosperous omnichannel solution;• cleave back wait instances, no suggests and in-community referrals leveraging automation and EHR integration with your access core;• Proactively absorb interaction patient on their media of option;• extend patient referrals;• extend patient access to medication regiments and keeping plans.

    virtual Care• reduce avoidable emergent and pressing keeping via telehealth triage;• relate keeping team and peer coaches with sufferers in time of need;• extend and scale homecare with medical contact facilities.

    “Avaya healthcare solutions provide the reliability, protection, flexibility and scale they require to more desirable meet the wants of their purchasers via creative communications equipment, and Avaya is now working with us to transition to the cloud,” stated Bob Doran, vp of Telecommunications, automatic health programs. “We at the moment span fifteen states across the U.S. and transforming into, and they absorb depended on Avaya’s ninety nine.999% uptime reliability considering that 1994. they're a depended on associate that gives the optimum levels of assist and repair, mixed with communications and collaboration solutions they can rely on, and that their valued clientele depend on, every and each day.”

    For healthcare suppliers, the keeping crew’s skill to speak with sufferers alongside their fitness adventure is a must absorb to the mission of helping their keeping plot and decreasing readmissions. by means of connecting americans, materials, information, and options, suppliers can optimize operations and cleave back chance, while expanding operational effectivity and profitability. a supple communications respond is critically considerable to the a success digital transformation of health keeping systems. The accurate 10 healthcare features companies in the world, and the accurate 10 U.S. hospitals totality rely upon Avaya communications solutions to raise affected person experience, extend keeping team effectiveness and collaboration, and drive elevated effectivity.

    Avaya and its ecosystem of companions absorb deep expertise and teams concentrated particularly on addressing the wonderful necessities of supplying verbal exchange options to the healthcare industry. Avaya works with these partners to mingle technical, consumer engagement and functions components to supply a finished portfolio of solutions for healthcare suppliers addressing affected person entry and services, digital care, telemedicine and keeping group collaboration to enhance productivity, streamline workflow, extend the best of keeping and extend ROI.

    “we've fifty five faraway locations, three distinctive hospitals, and 450 different healthcare providers as a allotment of their network, and their Avaya verbal exchange options allow us to give an finest aggregate of human contact supported by route of sensible automation for more suitable affected person adventure,” spoke of Tim Rosner, Chief expertise Officer, Southcoast health. “We’re imposing newfangled applied sciences in healthcare and status a lot of cost in their long-term partnership with Avaya that permits us to circulate ahead successfully in this effort.”

    in response to analysis enterprise IDC, today there are extra opportunities and challenges than ever to with no concern communicate with patients, starting with the number of channel decisions mobile, web, textual content, or chat used to relate with them. A one-size-fits-all strategy will not work. enterprise patient entry and functions and digital keeping coordination options exigency to breathe bendy based on patients’ verbal exchange needs and the status they're in their affected person event. These options should additionally tackle evolving technology, enterprise, and regulatory necessities dealing with healthcare companies.1

    “Our focus is absolutely, one hundred percent on their sufferers, including their total workflow, techniques and communications platform,” spoke of Jim Hennigan, IT supervisor, Innova health methods. “we are looking at newfangled and ingenious the right route to extend the patient adventure and to produce healthcare greater obtainable to different groups fancy millennials. Avaya omnichannel solutions permit us to produce spend of totality channels of communication, from net chat, video, voice, and telemedicine to deliver extra positive keeping in a proactive, efficient manner.”

    1 “riding Operational Efficiencies via better affected person entry and capabilities” IDC, June 2018

    About AvayaBusinesses are built on the experiences they deliver, and every day thousands and thousands of those experiences are developed by means of Avaya (avaya.com). For over one hundred years, we’ve enabled agencies totality over the world to win by means of creating brilliant communications experiences for purchasers and personnel. Avaya builds open, converged and imaginative solutions to boost and simplify communications and collaboration in the cloud, on-premise or a hybrid of both. To grow your enterprise, we’re dedicated to innovation, partnership, and a relentless focus on what’s next. We’re the expertise enterprise you believe to assist you convey Experiences that rely.

    Cautionary celebrate regarding ahead-looking StatementsThis doc includes unavoidable “forward-searching statements.” totality statements aside from statements of historic veracity are “forward-looking” statements for applications of the U.S. federal and status securities legal guidelines. These statements can breathe recognized by route of ahead looking terminology akin to "anticipate," "consider," "continue," "might," "estimate," "are expecting," "intend," "may also," "might," “our imaginative and prescient,” "plan," "competencies," "preliminary," "predict," "should," "will," or “would” or the terrible thereof or different diversifications thereof or related terminology and consist of, however don't appear to breathe restricted to, anticipated money discount rates and statements about growth, change list and improved operational metrics. The enterprise has primarily based these forward-looking statements on its existing expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are obliging value, such forward-looking statements are handiest predictions and accommodate prevalent and unknown dangers and uncertainties, many of which are beyond its handle. The elements are discussed in the company’s Registration commentary on kind 10 filed with the Securities and alternate fee, could antecedent its specific results, performance or achievements to vary materially from any future effects, performance or achievements expressed or implied by means of these ahead-looking statements. For an additional list and description of such dangers and uncertainties, tickle treat with the company’s filings with the SEC that are available at sec.gov. The business cautions you that the checklist of vital factors blanketed within the business’s SEC filings may additionally not comprise the entire cloth components that are critical to you. additionally, given that these hazards and uncertainties, the concerns observed within the ahead-searching statements contained during this file may now not truly bewitch place. The business undertakes no responsibility to publicly supplant or revise any ahead-looking commentary on account of newfangled suggestions, future movements or otherwise, except as otherwise required by using legislation.

    All emblems identified by using ®, TM, or SM are registered marks, logos, and repair marks, respectively, of Avaya Inc. totality different logos are the property of their respective homeowners


    Avaya certified specialist (ACS) | killexams.com true Questions and Pass4sure dumps

    This dealer-specific Certification is obtainable through:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This electronic mail address is being blanketed from spambots. You want JavaScript enabled to view it.

    ability stage: Intermediate                          repute: Being phased out

    budget friendly: $a hundred twenty five (shortest track)               

    abstract:This mid-level certification is for individuals who integrate voice networking, information networking, and applications into potent company communications solutions. ACSs design, build into upshot and assist Avaya options in a fair world atmosphere.

    preliminary necessities:You ought to dangle the ACA Certification and circulate one among specialist non-obligatory exams ($125). choose from two tracks, Design and Implementation.Design Tracks consist of: Interactive Voice Response systems, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact solutions.Implementation Tracks include: Interactive Voice Response methods, IP Telephony, LAN, Messaging, Multimedia Contact facilities and Proactive Contact solutions.practicing is accessible but no longer required.

    carrying on with necessities:Certification is legitimate for two years.

    See totality Avaya Certifications

    seller's web page for this certification


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    Avaya Proactive Contact Implementation and(R) Maintenance

    Pass 4 confident 3303 dumps | Killexams.com 3303 true questions | http://bigdiscountsales.com/

    Avaya Holdings Corp. (AVYA) CEO Jim Chirico on Q4 2018 Results - Earnings muster Transcript | killexams.com true questions and Pass4sure dumps

    No result found, try newfangled keyword!New products driven through their R&D investments ... patent and customer implementation for groundbreaking Avaya Mobile experience technology and their strategic alliance with Afiniti International Holdi...

    Avaya Helps China's Automotive Service Provider Tuhu Deliver Outstanding E-Commerce experience With Next-Generation Contact seat Solutions | killexams.com true questions and Pass4sure dumps

    Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact seat Upgrade; Project Completed From Design to complete Operation in One Month

    BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact seat and set up a newfangled benchmark for customer experience in the e-commerce industry.

    After rapid growth in recent years, Tuhu's business now covers 395 cities across the country including more than 10,000 stores. muster volumes at its customer service centers absorb besides risen rapidly, which build the ragged system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in require for service during peak periods.

    Tuhu chose to deploy Avaya contact seat solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to complete operations, the entire project took only one month, and helped Tuhu successfully procure over the first "11.11" shopping peak after the upgrade.

    Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts mighty value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service seat soundless achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can breathe conducted in a very organized way.

    Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers spend to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will breathe analyzed and managed in a unified manner. The customer service seat system can besides connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.

    In addition to Avaya Professional Services, Tuhu deployed a total contact seat solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.

    Quotes"We are honored to assist Tuhu in structure the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and waiton the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya

    "We are deeply impressed with the high stability of Avaya solutions and its competence to integrate with other technologies and applications. The affluent experience of the team in the e-commerce industry and their consulting capability are besides major reasons behind their choice. Since the project was completed in a very short time, they did not feel any business disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The newfangled contact seat platform will waiton us achieve these goals."-- Yu Bing, IT director of Tuhu

    About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services comprise car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".

    Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a obliging shopping experience.

    Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.

    About Avaya:Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact seat and unified communications technologies and services are available in a wide variety of supple on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya engagement progress Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions waiton simplify and accelerate the deployment of business critical applications and services. For more information, tickle visit www.avaya.com.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.


    ‘The art of domestic policing, by IG | killexams.com true questions and Pass4sure dumps

    Text of a lecture delivered by Acting Inspector-General of Police, Abubakar Adamu Mohammed to Course 27 Participants of the National Defence College, Abuja at the college auditorium on 7th February, 2019

    It is my honour and privilege to present this paper on behalf of the Acting Inspector-General of Police, IGP Abubakar Adamu Mohammed NPM, mni, who directed me to convey his candid apologia for not being able to breathe here to personally deliver this lecture. He besides sent his warm greetings and asked me to sincerely thank the Commandant for inviting him to deliver this lecture on “Nigeria Police: Challenges and future perspectives” to these distinguish participants. There is no doubt that no topic would absorb been more apt at this period of their national history than the one in question.

    The train of this paper is to acquaint the participants with adequate information of the Nigeria police accommodate (NPF).

    Outline of the Paper

  • a) History and evaluation of the Nigeria Police Force
  • b) Organizational Structure of the Nigeria Police Force
  • c) Roles, Mission and Powers of the Nigeria Police
  • d) Domestic policing, with accent on community policing
  • e) International policing/ Police and Peace champion Operations
  • f) Constraints to Nigeria Police Operational Efficiency
  • g) Future Perspectives and Policy Direction
  • h) Conclusion
  • History and Evaluation of the Nigeria Police Force

    Historically, the establishment of a police accommodate in Nigeria could breathe traced to the formation of a 30-Man Contingent in June 1861 in Lagos. The then Consular General, John Beecroft, appointed a 30-Man group of officers named the Consular Guard, with the consent of the British Government. This was to aid him in the discharge of his numerous administrative duties, some of which he regarded as police duties. This Consular Guard was renamed the “Hausa Guards” in 1863 and consisted of 600 men following an additional enlistment of run-away slaves captured at Jebba by Lieutenant Glover R. N. The Guard subsequently increased in capacity to 1,200 men due to the recruitment of newfangled officer mainly of Hausa origin, totality commanded by an Inspector common of Police. This Guard was saddled mainly with military duties as well as some civil duties, dealing with internal disturbance and external aggression.

    In 1894, the Niger Coast constabulary was established in Calabar under the Niger Coast Protectorate. It was modelled after the Hausa Constabulary but with greater accent on the military role. During its six years of existence, the constabulary was mainly engaged in dynamic service and formed the major allotment of the Expedition against Benin in 1896. fancy the Hausa Constabulary, Lagos Police accommodate was established on 1st January, 1896 and named the “Lagos Constabulary”. It had a Commissioner, two Assistant-Commissioners, a Superintendent, a Pay Quarter, a Master-Tailor and 250 other ranks. The Commissioner was a Sheriff (i.e. officer in permeate of process). Inspector of weight and measure was besides in permeate of prison. This accommodate was armed and operated mainly in Lagos area while the “Hausa Constabulary” operated in the hinterland. In 1906, three sunder Police Forces existed in Nigeria; the Lagos Police Force, the Northern Police accommodate and the Southern Police Force.

    Indeed, even at amalgamation in 1914, Nigeria did not absorb a unified Police until 1930 when totality the three Forces were merged to configuration the Nigeria Police Force, with NPF as its acronym. The accommodate was under the command of Mr Duncan, as the Inspector General. The newfangled Police accommodate was saddled with military duties as well as civil Police duties, dealing with internal disturbance and external aggression. The title, “Inspector General” was dropped for “Commissioner of Police” in the year 1937 as the Command Head of the Nigeria Police Force. Following the administrative division of the country into; East, West and Northern Regions, the accommodate was divided in 1947 and the office of an aide Commissioner of Police was created and appointed in each region. With the introduction of a newfangled constitution in 1952, the Nigeria Police was again under the leadership of an Inspector common assisted by a Commissioner in permeate of each of the regions.

    As Nigeria became a Republic on the 1st of October, 1963, the Nigeria Police continued to breathe administered on a Federal basis as it was promulgated in the Republican Constitution. Pursuant to the Military take-over of government in January 15, 1966, the country was divided into twelve States on 27th May, 1967. Subsequently, the Nigeria Police made necessary adjustments by establishing a Police area Command in each of the States under the authority of Commissioners of Police. With the further creation of additional States, the structure changed to thirty-six States, and the Federal Capital Territory.

    It is imperative to note that even after the mergers of the Forces, under the colonial rule, the Nigeria Police soundless performed the vast majority of its duties under Local Governments. Thus, they were working under autochthonous Authorities. However, at Independence in 1960, and under the first republic, the Nigeria Police initially worked on regional basis (territorial premise) before it was changed to the National Police. From thereon, the Police accommodate has experienced expansion, modernization and a brace of changes in nomenclature.

    The NPF, which at independence numbered approximately 12,000 was chronically underfunded (CLEEN Foundation, 2008). This, in addition to low manpower, was due to need of outfit to perform. outfit and facilities were poorly maintained, and with time, obsolete outfit such as those of communications were not upgraded to modern international standards. In addition, police remunerations were absolutely at their lowest, prior to the present democratic dispensation 1999. The numbers of police officers were not commensurate to the growing population of the country. At the advent of the current democratic dispensation in 1999, there were only 112,000 Policemen and women policing the Country of approximately 119.3 million then.

    Organisational Structure of the Nigeria Police Force

    The structure of the NPF is provided for under Section 214 (2) (a) and 215(2) of the 1999 Constitution of the Federal Republic of Nigeria, as amended. It is designed to travail in a multi-divisional form, although the operational structure has recently evolved in a matrix configuration with the combination of many other structures. Section 215 (2) of the Constitution states that:

    The NPF shall breathe under the Command of the Inspector-General of Police and any contingents of the NPF stationed in a status shall breathe theme to the authority of the Inspector-General of Police, and under the command of Commissioner of Police of that State.

    From the above provisions, three different structures: Command (Authority) Structure; Administration Structure; and Organisational Structure exist in the NPF. These structures are patterned to meet the Constitutional expectations of the Force, to achieve efficiently and effectively the duties assigned to it. The Headquarters of the Nigeria Police accommodate is in Abuja, the Federal Capital Territory, where the office of the Inspector common of Police is located.

    In order to ensure efficacious service delivery, the Inspector-General of Police is assisted by Deputy Inspectors-General of Police that are structured and divided into seven Departments: ‘A’- ‘G’, with each Department charged with peculiar duties. ‘A’ Department: Finance and Administration; ‘B’ Department: Operation; ‘C’ Department: Logistics and Supply; ‘D’ Department: Investigation and Intelligence; ‘E’ Department: Training and Development; ‘F’ Department: Research and Planning and ‘G’ Department: Information Communication and Technology (ICT). Though their duties are inter-woven, there is no water-tight separation among the departments in the course of handling issues and affairs of the accommodate because very often, one particular issue may require the attention of two or more departments. That is, what obtains in exercise is that totality the departments absorb coordinate powers that overlap in the process of performance of their respective duties. It is these Departmental Heads, including the accommodate Secretary that constitute the Nigeria Police Management Team, under the leadership of the Inspector common of Police. The Management Team makes decisions and gives directives that reflect national policies on totality issues germane to the Force.

    The NPF is further structured in line with the geo-political structure of the Country, with provisions for supervisory formations. The structure formation enables Police operations cover the internal territory of Nigeria. As at January 2019, the NPF has, across the Federation, 12 Zones, headed by aide Inspectors-General of Police; 36 States and FCT Command, headed by Commissioners of Police; 127 area Commands, headed by aide Commissioners of Police (ACP), besides known as area Commanders; 1,329 Divisions, commanded by Divisional Police Officers of the ranks of aide Superintendent of Police to Chief Superintendent of Police; 1,579 Police Stations, headed by Police Inspectors and; 3,756 Police Posts, headed by non-commissioned officers. The hierarchy of the Police accommodate therefore runs from the patrol team to the accommodate Headquarters. It is considerable to status that, there is no fixed number of Police Divisions that produce up an area Command and number of Police Stations that constitute a Police Division as their statutory creations depend on such considerations fancy – population density, geographical size and other security peculiarities of the respective States. The overall consideration being that every status is adequately policed.

    By its nature, the Police operational crime fighting duty is felt by the populace. The relevance of the structuring of the Police to the defence and internal security of the nation can breathe appreciated by the totality of Police role in internal security. The entire weight of the powers and duties of the Police are spread on the equipoise of these structures. A periodic assessment and review of these structures to determine their relevance in the scheme of the nation’s defence mechanism has remained a traditional exercise in the Force, in order to catch up with current global policing strategies as prescribed in international defense policies.

    Roles, Mission and Powers of the Nigeria Police

    There are several laws in the country that instituted the Nigeria Police and their corresponding roles, especially the Police Act, Criminal Procedure Act (CPA) and the Criminal Procedure Code (CPC) which grants the Police wide powers. According to Section 4 of Police Act 2004, the main functions of the NPF are unambiguously stated as follows:

  • Prevention and detection of crime;
  • Apprehension of offenders;
  • Preservation of law and order;
  • Protection of life and property,
  • Enforcement of totality laws and regulations with which they are directly charged, and achieve such military duties within or without Nigeria as may breathe required of them by, or under the authority of this or any other Act.
  • In addition to the aforementioned roles, the NPF besides has statutory powers to investigate crimes, interrogate suspects, prosecute suspects, vouchsafe bail to suspects pending completion of investigation or prior to court arraignments, to serve summons, and to regulate or disperse unlawful processions and assemblies. The Police are besides empowered to search and seize properties suspected to breathe stolen or associated with crime, and to bewitch record of the measurements, photographs and fingerprint impressions of totality persons in custody for purposes of identification. The duties of the NPF are statutory and the police owe these duties to the generality of Nigerians and totality other persons lawfully animated within the country. They are therefore answerable to the law in performance of their duties.

    The vision of the NPF is to “make Nigeria safer and more secure for economic progress and growth; to create a safe and secure environment for everyone animated in Nigeria.” The mission of the NPF is to confederate with other germane security agencies and the public in gathering, collating, sharing information and intelligence with the intention of ensuring the safety and security of Nigerian citizens. This is aimed at addressing the root causes of crime while ensuring that any criminal act is investigated so as to bring the criminals to justice in a unprejudiced and professional manner. This mission besides forms the tasks the Police seeks to achieve in the discharge of its statutory roles by employing community policing in order to achieve the goal of leading other agencies in law enforcement and maintenance of order within the Nigeria society.

    Society through its law gives its government wide powers for the purpose of efficient and efficacious preservation of law and order, protection of citizens from suffering, dread and loss of life and property produced by crime and violent conflict. The Police is inherently, the most visible symbol of any government power and authority and primary enforcement of its law; an institution of gregarious control in the hands of those who are managers of the State.

    Domestic Policing, with accent on Community Policing

    Domestic Policing is the internal Policing mechanism adopted by the Nigeria Police in the art of policing at home with a view to ensuring that law and order in the society is maintained, and that the security of citizens and the safety of their property is ensured. These tasks are performed using preventive and detective methods of policing such as foot and motorized patrols, beats patrols, surveillance, raids, escorts, investigations and prosecutions among others. In discharging these tasks, the NPF has now adopted community policing rather than the traditional ways of policing the country. The purpose of this is to ensure that the citizens are engaged in policing their society.

    In the course of implementing community policing within the domestic environment, the NPF build some strategies in status to ensure proper enforcement of the strategies. The NPF besides adopted policing styles in conformity with universal norms and practices. This is encompassed in the concept of community-based policing system. It entails policing style of problem-solving approach to work, and involve the public in deciding policing priorities. To achieve this, the NPF established a section called the Community Policing and Strategy Development, headed by a Commissioner of Police. This Section was set up to provide research and analytical services such as to monitor and evaluate functions to champion modern policing operations and public safety practices. It is besides amenable for identifying law enforcement issues and conducting timely policy research and evaluation. In addition, the Section is to follow-up training and technical assistance on those issues that will provide information and direction to police personnel, police leaders and the community.

    In view of this, the NPF made provisions to provide the necessary guidelines for the execution and implementation of community policing, towards ensuring crime free society within the country. The establishment of the Community Policing and progress Section in the NPF has initiated the necessary strategies and besides ensured proper implementation. The efficacious execution of these strategies would further better the activities and operations of the NPF towards entrenching community policing concepts in their policing culture.

    International Policing and Peace champion Operations

    International policing activities of the Nigeria Police entails the engagement of the accommodate personnel in international duties. These duties comprise Peace champion Operations (PSOs) as well as Peacekeeping Operations (PKOs). The United Kingdom (UK) Ministry of Defence sees PSOs as “an operation that impartially makes spend of diplomatic, civil and military means, normally in pursuit of United Nations Charter purposes and principles to restore or maintain peace”. It is an organised international assistance initiative to champion the maintenance, monitoring and structure of peace and prevention of resurgent violent conflict. The Nigeria Police participation in PSOs dated back to 1960 when the accommodate deployed her first contingent of Individual Police Officers (IPOs), led by aide Commissioner of Police, Louis Edet who later became the first indigenous Inspector–General of NPF to Congo (now Democratic Republic of Congo). This was the first time that the United Nations was deploying Police officers to a Peacekeeping operation, and Nigeria and Ghana were the first countries to breathe deployed.

    Deployment of IPOs continued till June, 2004 when the accommodate deployed her first Formed police Unit (FPU) to the United Nations Mission in Liberia (UNMIL). With this deployment, Nigeria became the first country in Africa to deploy a Formed Police Unit to United Nations Peacekeeping mission. It is gratifying to note that the performance of the first FPU deployed to Liberia was highly exemplary and provoked the United Nations to request for the deployment of more Nigeria FPUs to other United Nations Peacekeeping missions. Consequently, other FPUs were deployed to DRC and Haiti in 2005. Since then, NPF has deployed FPUs to many PSOs including Darfur in Sudan, Guinea Bissau, Somalia and Mali, under the auspices of the UN, AU or ECOWAS. To a greater extent, personnel of the NPF that absorb served in PSOs absorb performed so well that they absorb been commended by the UNDPKO and Heads of their respective missions.

    The role played by the Nigeria Police in PSO largely depends on the nature of the mandate. In a mission with a chapter VII mandate (i.e. executive), the Police bewitch up national policing roles in the host status (e.g. the mission in Bosnia, Kosovo, Timor Liste). Since NPF’s first PSOs deployment to Congo, the NPF has creditably participated in numerous PSOs, among which are: –

  • UN Operation in Congo (UNCE) – 1960 – 1964
  • UN Assistance Group in Namibia (UNTAG) – 1989 – 1990
  • UN Transitional Authority in Cambodia (UNTAC) – 1992 – 1993
  • UN Protection accommodate – Yugoslavia (UNPROFOR) – 1992 – 1995
  • UN Angola Verification Mission (UNAVEM 1,11 & 111) – 1994 – 1997
  • UN Operation in Somalia (UOISOM 1 & 11) – 1994 – 1995
  • UN Mission for Referendum in Western Sahara (MINORSO) – 1994 – 1998
  • UN Operation in Mozambique (UNMOZ) – 1994
  • UN Assistance Mission in Rwanda (UNAMIR) – 1994
  • UN Mission in Bosnia-Herzegovina (UNMIBIH) – 1995 – 2002
  • UN Transitional Administration in East Timor (UNMEAT) – 1999 – 2012
  • UN Mission in Sierra Leone (UNAMSIL) – 1999 – 2005
  • UN Mission in Kosovo (UNMIK) – 1999 – 2012
  • UN Mission in Sudan (UNMIS) – 2005 – 2011
  • African Mission in Sudan (AMIS) – 2004 – 2007
  • UN Operations in Burundi (ONUB) – 2004 – 2006
  • UN Assistance Mission in Afghanistan (UNAMA) – 2007 – 2009.
  • As at 31st January 2018, the current deployment of Nigeria Police to different PSOs across the globe stands at Five Hundred and Fifty-Five (555) personnel covering Individual Police Officers (IPOs), FPUs and officers on secondment. At present, a total of 396 officers and men of the NPF are participating in different types of missions abroad. These comprise IPOs to AMISOM, MINUSMA, UNAMID DARFUR, UN Mission in South Sudan, UN Mission in Congo, MINUJUSTH, and ECOWAS Mission in Guinea Bissau. The accommodate besides sent FPUs to UN Mission in Mali and AU Mission in Somalia. The continued participation of the Nigeria Police in PSOs has indeed exposed personnel of the accommodate to modern day policing strategies that absorb been immensely beneficial to the accommodate and to the Nation in general.

    Constraints to Nigeria Police Operational Efficiency

    The Nigeria Police accommodate is faced with many challenges that are militating against its operational effectiveness among which are as enumerated hereunder:

    Inadequate Manpower

    The NPF most considerable asset is its personnel. As stated earlier, the manpower force of the NPF at the inception of democratic governance was 112,000 Policemen and women to police about 119.3 million citizens. However, with string of recruitments under the Police Reform Agenda, the current force of the Police is approximately 300,000 personnel. The number of the officers to the population which stood at ratio of 1:563. This design is inadequate with the estimated population of approximately 180 million.

    The precarious manpower situation is further compounded by the exercise of deploying a large number of Policemen on non-Police duties or duties that could breathe performed by other bodies or private security guards. This is exemplified in the spend of a large number of Policemen especially in urban centres for such duties as protection of VIPs, guarding private homes and provision of security at gregarious gatherings among others. However, the Inspector common of Police is currently reviewing this situation, especially as the common election is mercurial approaching which obviously require adequate manpower in order to ensure maximum protection before, during and after the electioneering processes. In addition, concerted efforts are being made by the Federal Government to recruit more personnel into the accommodate under the present administration.

    Logistics and Infrastructure

    Inadequate means of transportation and fuelling of vehicles has impaired patrols and response to calls for assistance by the public. Sometimes the Police had failed to pursue a criminal because there is no vehicle at the station.  The Police require a large fleet of serviceable vehicles for mobility. It is recommended that a Police Station should absorb a minimum of four land rovers, two lorries, four crime branch vehicles, eight patrol vehicles and two motorcycles for routine patrols. Regrettably, the limited available operational vehicles are not fuelled regularly due to paucity of fund. With scarcity and cost of spare parts, many operational vehicles absorb been grounded and this is yet to receive desired attention. This position continues to strike the operational effectiveness of the Police, especially in terms of crime prevention.

    Insufficient Funding

    Over the years, the NPF fiscal appropriation has been inadequate towards ensuring efficacious discharge of its constitutional duties. This is reflected in the accommodate operational efficiency. The annual budgetary allocation to the accommodate especially with regards to Capital and Overhead cost does not in any route reflect the tremendous size, scope of responsibility and actual needs of the Force.

    With insufficient funds made available to the NPF, much has not been allocated for maintenance of the accommodate operational vehicles. Even the exiguous fund being allocated is not usually released on time. Going by the weight of serviceable vehicles to the NPF, the upshot of deficits in fund released is drastically affecting its operational effectiveness in the physiognomy of the concurrent security challenges which ranges from armed robbery, burglary, rape, incessant killings, farmers-herdsmen clashes, banditry, among others that the country is facing. Most outfit and operational vehicles of the accommodate are supported and maintained by status Governments and other well-meaning Nigerians and organisations. Thus, revealing the inability of the NPF to solely operate effectively due to insufficient fund. Therefore, it is considerable for the Nigerian government to admiration increasing and ensure complete and speedy release of fund allocation to the NPF. In this instance, the Police confidence Fund Bill before the National Assembly could breathe speedily approved. In the recent past, the National Assembly has made progress in this direction.

    Poor Motivation/Welfare of Officers and Men

    The common welfare of officers and men of the NPF is not too encouraging. For instance, most officers and men need habitable barracks, thereby affecting their service delivery to the nation. This does not in any route motivate the personnel for efficacious performance. Even though there are some welfare schemes available in the NPF, study conducted by Oyebade (2018) revealed that the services provided by these schemes are not enough to motivate its personnel for enhanced operational efficiency. As they totality know, the level of operational efficiency of any organization is closely tied to the nature of motivation available to its personnel. The motivation factors in the NPF are not adequately encouraging. These, in combination with a host of other issues continue to dampen the espritdecorps of officers and men, thereby negatively affecting the operational efficiency of the Force.

    Public Perception

    The potency of the Nigeria Police in investigating crime is diminishing as public aplomb in the Police has been eroded. The Police are often accused of the misuse of fundamental human rights by the Nigerian citizens, Human Rights Watch and other human right agencies. This continue to demoralise the Officers and men of the NPF thereby affecting their operational efficiency. In order to redress this anomaly, the NPF is implementing community policing that is bridging the gap between the police and the communities. The police/public partnership and community relations in crime prevention and control continue to procure better.

    Future Perspectives and Policy Direction

    In term of crime prevention and control, which is most germane to their mighty country, the NPF has re-organised its Criminal Intelligence Bureau and is strengthening the accommodate Criminal Investigation Department with necessary logistics support, communications, transportation and other necessary facilities for intelligence gathering as well as timely and successful investigation. In addition, the IGP is on the track of strengthening strategic partnerships with totality segments of the Nigerian society, including the traditional institutions, traders’ associations, National Union of Road and Transport Workers, trade unions and other necessary Non-Governmental Organizations within the country in order to enhance public champion for its crime prevention efforts.

    Beat and patrol are the most basic functions of police operations where frontline officers are in contact with ordinary citizens of the country. Accordingly, their regular patrol of totality national road networks and waterways is absolutely necessary for efficacious policing, prevention and detection of crime. In this respect, the accommodate champion services; K9 (Dog Section), Mounted Troops are now been overhauled in order to ensure adequate crowd control. In addition, totality urban areas in the Country will breathe provided with motorised patrols with arrogate communication outfit connected to similarly endowed basis Stations. For prompt and efficacious policing of urban neighbourhoods, the NPF is determined to reorganise and equip glance points with maps, motorcycles, bicycles and arrogate communication gadgets (walkie-talkie) that will breathe linked with Police Stations.

    The exigency for comprehensive training of officers, both locally and internationally is imperative for efficient service delivery. To this conclude the IGP has directed the review and reform of totality existing training curriculum in the accommodate in order to meet its strategic training objectives. In addition, a exigency assessment on the Training Institutions particularly with a view to attracting and retaining the right personnel in the accommodate is allotment of the IGP’s agenda. The IGP has besides initiated sustainable training and capacity structure programmes aimed at bridging deep manpower competency gap in the Force. This will strengthen the character of strategic police leadership and prepare the accommodate for future policing challenges in the country.

    On provision of infrastructure, the police leadership is on the course of facilitating the construction of more decent homes for officers and men through a robust Public-Private Partnership (PPP) arrangement. The partnership would bring about construction of low-cost houses for members of the NPF nationwide. With this, officers and men of the NPF will breathe motivated for efficacious service delivery thereby enhancing the accommodate operational efficiency. The IGP absorb strategies for proper implementation of the various welfare schemes (Insurance, Pension, Medical, among others), to ensure motivation of the personnel.

    Information and Communication Technology (ICT) play critical role in strengthening Nigeria’s internal security against potential crimes. Thus, it helps to identify potential threats, provide mechanisms and develop response capabilities for intelligence led policing in the country. In its bid to provide a viable information and communication network necessary to champion intra and inter status police operations, as well as platform for interfacing seamlessly with germane security agencies, the NPF is developing or reviewing where necessary, the accommodate ICT policy in line with the National ICT policy and other extant instruments. To ensure adequate spend of ICT in the Force, the IGP has set the stage to equip at least 70% of police officers with necessary ICT skills for operational efficiency and improved public service delivery by the conclude of December 2020.

    Towards the forthcoming election, the IGP  has deviced some strategic and action plans in order to ensure an enabling environment that will guarantee security of officials, electorates and electoral materials before, during and after the elections despite the challenges facing the Force. These plans include:

  • Effective deployment of officers and men for the elections.
  • Each officer will breathe provided with an aid memoire on roles of the police in election monitoring and management.
  • iii.        Proactive patrol of totality nooks and crannies of the nation.

  • Timely misgiving of would-be electoral offenders.
  • To ensure that totality Electoral offences are professionally investigated to a rational conclusion.
  • To ensure diligent prosecution of totality electoral cases.
  • However, inter-agency cooperation and collaboration is key in their policing perspective.

    Conclusion

    The NPF made provisions to provide the necessary guidelines for the execution and implementation of its statutory duties towards strengthening and ensuring a crime free society. This is complemented by the establishment of the Community Policing and progress Section that initiated necessary strategies and besides ensure its implementation. However, in the discharge of its duties, the accommodate is faced with numerous challenges that is affecting its operational efficiency. Thus, policing a nation fancy Nigeria is not to breathe left for the Police alone, but must breathe seen as collective responsibility of all. Therefore, it is considerable for the common populace to confederate with the NPF in order to assist its vision of structure the people’s Police of their dream.

    Thank you for listening!

    References

    CLEEN Foundation (2008) Motions without Movement, Lagos: CLEEN Foundation.

    Constitution of the Federal Republic of Nigeria, as amended.

    Nigeria Police Act 2004

    Nigeria Police accommodate Criminal Procedure

    Nigeria Police accommodate Criminal Procedure Act

    Oyebade, A.O. (2018), Motivation and Operational Efficiency in the Nigeria Police Force: An Appraisal (An Individual Research Project Submitted to the National Institute for Policy and Strategic Studies, Kuru, in partial fulfilment for the award of Member of the National Institute, mni).



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