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Test Code : 3304-1
Test cognomen : Avaya convene focus Elite Implementation(R) and Maintenance
Vendor cognomen : Avaya
exam questions : 69 real Questions

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Jacada Introduces a Multi-Channel desktop Enhancement to the Avaya air of mystery® convene focus Elite Multi-Channel Platform | real Questions and Pass4sure dumps

ATLANTA--(company WIRE)--Jacada, Inc., a number one world issuer of consumer adventure know-how designed to simplify the interplay between groups and their shoppers, today introduced the public availability of the Jacada Multi-Channel Agent laptop for the Avaya air of secrecy® cognomen core Elite Multi-Channel Platform. Created to fulfill the demands of agents interacting across varied channels simultaneously, the multichannel agent desktop seamlessly unifies a number of channels into one convenient interface. The enhancement is designed as a light-weight laptop preference for the latest Avaya solution, to drudgery with the current Avaya air of mystery® cognomen focus Elite Multi-Channel infrastructure and to subsist deployed abruptly by means of virtue of its skinny-customer design.

brokers are actually in a position to concurrently control varied purchasers throughout multiple convene focus Elite channels from a unified laptop that reflects a separate view of each consumer’s interplay. low cognomen core Elite channels (Voice, e-mail, and Chat) are unified onto a single, convenient desktop for an more advantageous agent journey. This results in more efficient handling of multiple purchasers from varied channels on the identical time. additionally, the Jacada laptop automatically dispositions the interactions, saving the agents time and decreasing error.

“The Avaya charisma® cognomen middle Elite Multi-Channel Platform is a enormously ingenious solution and has been deployed effectively in many businesses,” observed man Yair, Co-Chief government Officer of Jacada. “With the free up of Jacada Multi-Channel Agent computing device for Avaya, they are enriching the Avaya charisma® convene core Elite environment by featuring agents with an light solution to manage not only assorted channels, however also numerous valued clientele, simultaneously through their creative 'one click on away' design.”

The Jacada Multi-Channel Agent laptop completes the Avaya cognomen focus Elite Multi-Channel Platform investment by means of riding more efficiency on the agent desktop. readily deployed as both a convene core Elite Multi-Channel substitute computing device or as an further part, brokers will recognize the benefit of expend and the skill to provider numerous consumers simultaneously.

Webinars proposing the Jacada Multi-Channel Agent computing device are being held on November twelfth. talk over with this link to subsist a fragment of the adventure:

For more tips in regards to the Jacada Multi-Channel Agent laptop for the Avaya air of secrecy® cognomen core Elite Multi-Channel Platform, hunt advice from

*Avaya air of mystery® is a registered trademark of Avaya, Inc.

About Jacada

Jacada provides solutions that simplify and enrich the effectiveness of customer interactions. Jacada’s cell, consumer, agent computing device and procedure optimization options assist corporations in the reduction of the cost of their operations, drive customer satisfaction, and supply an entire return on funding inside the first year after deployment. founded in 1990, Jacada operates globally with workplaces in Atlanta, u . s . a .; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. extra assistance is available at

united states Coast study after Standardizes on Avaya | real Questions and Pass4sure dumps

FAIRFAX, VA--(Marketwire - Jan 5, 2012) - Avaya executive options, a totally owned subsidiary of Avaya, today announced that the us Coast safeguard (USCG) has deployed Avaya's state-of-the-artwork unified communications and talk to core solutions in its original Centralized carrier Desk in St. Louis, Missouri. here is the first challenge below the USCG's commerce structure strategy, which makes expend of the Avaya air of secrecy® platform. The USCG plans to reconcile their present voice infrastructure to a SIP-based mostly unified communications architecture to more suitable lead their mission requirements for the next quarter century.

The Centralized service Desk unifies the capabilities of 11 sever IT aid desks that in the past operated independently at Coast preserve areas birthright through the us. The Avaya solution, constituted of Avaya charisma® communication supervisor and Avaya cognomen middle Elite, provides the USCG with optimized cognomen dealing with capabilities and greater reporting, enhancing provider and aid to conclusion-users.

"Avaya's verbal exchange and collaboration options will allow the U.S. Coast study after to boost service, enlarge performance and reduce costs, low the whereas leveraging their current IT infrastructure," pointed out Tim Gentry, senior vice president of civilian revenue, Avaya govt solutions. "For over two centuries, the U.S. Coast study after has safeguarded their nation's maritime pastimes in the heartland, within the ports, at sea, and worldwide. we're proud to had been chosen to lead their mission requirements."

The Avaya government solutions crew comprises HMS, Communications items, Inc. and American techniques employer.

Tags Avaya, Avaya government options, USCG, u.s. Coast defend, Coast protect, Avaya aura, unified communications, contact middle

About Avaya government options Avaya government solutions is a issuer and integrator of comfortable, certified company collaboration and communications options, proposing unified communications, contact facilities and networking to govt companies of low sizes around the world. Avaya executive options leverages its professional features capabilities and cyber-security potential to create technology structures that streamline inter-company communications and bear the reform individuals collectively in the reform context with the guidance they want. gratify discuss with for more information.

About Avaya Avaya is a global company of commerce collaboration and communications options, providing unified communications, contact facilities, networking and connected services to companies of low sizes low over the world. For more information gratify talk over with

certain statements contained in this press free up are forward-searching statements. These statements can subsist recognized via ahead-searching terminology equivalent to "assume," "consider," "continue," "might," "estimate," "are expecting," "intend," "may additionally," "could," "plan," "advantage," "predict," "may still" or "will" or other an identical terminology. they believe primarily based these ahead-searching statements on their latest expectations, assumptions, estimates and projections. whereas they confidence these expectations, assumptions, estimates and projections are budget friendly, such forward-searching statements are best predictions and involve time-honored and unknown hazards and uncertainties, lots of which might subsist past their control. These and other primary factors can judgement their precise outcomes, efficiency or achievements to differ materially from any future outcomes, efficiency or achievements expressed or implied by course of these ahead-searching statements. For an inventory and description of such hazards and uncertainties, gratify parley with Avaya's filings with the SEC that are available at Avaya disclaims any end or obligation to supplant or revise any ahead-looking statements, even if as a result of original assistance, future pursuits or in any other case.

observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya linked weblog.

Avaya offers Open, cell Collaboration on Virtualized structure | real Questions and Pass4sure dumps

BASKING RIDGE, NJ--(Marketwire - Dec 5, 2012) -

  • Avaya charisma applications now VMware able™; Brings elevated Reliability, Simplicity and flexibility to Virtualized Collaboration applications
  • Avaya client RealPage uses original Avaya solution to Virtualize UC Core, pace consumer service Deployments by up to 20%
  • Avaya nowadays unveiled its original communications structure for virtualized unified communications (UC) functions, Avaya air of mystery® Virtualized atmosphere (Avaya air of secrecy VE), to back companies speed up cell collaboration purposes across their company. With Avaya charisma VE, corporations retain the elevated reliability, simplicity and functionality of Avaya air of mystery -- the enterprise's subsequent-generation collaboration platform -- while gaining supple original alternate options for deploying Avaya's UC and consumer provider options in virtual architectures.

    Avaya aura VE applications are inescapable as VMware in a position™, which is VMware's optimum degree of endorsement for virtualization technologies. greater groups are opting for virtualization to reduce the complexity, gadget and costs of their IT operations. The faultfinding next step is the virtualization of unified communications, with 70 percent of groups planning to virtualize their UC applications, according to Nemertes Research1. 

    Avaya charisma Virtualized ambiance -- combined with Avaya's abilities in open, cell collaboration -- helps ensure that the reliability, exceptional and availability groups depend on in Avaya hardware-based environments comeby delivered into the virtualized world. Key Avaya air of mystery VE points include:

  • Redundancy and resiliency: low of the crucial methods availability points of Avaya air of mystery's server-primarily based platform -- including application duplication, redundant session controls for SIP access and a survivable core -- are maintained in Avaya aura VE, driving commerce continuity and cutting back possibility in virtualized environments. furthermore, the retort integrates with VMware vCenter™ Server materiel for diagnostics, provisioning and site visitors administration to further ensure and simplify continuity of UC.
  • A simplified, open path:  With Avaya air of mystery VE, companies proceed to advantage from the same open standards system driven by Avaya charisma. moreover, virtualization enables organizations to without vicissitude extend UC services and clients with out adding original gadget, and achieve this rapidly by slicing deployment times from hours to minutes. agencies with VMware cloud infrastructure in their statistics facilities can now simply combine Avaya air of secrecy functions onto their existing server environment.
  • Agile customer provider operations: Avaya air of mystery extends virtualization to its convene middle utility, convene core Elite. With much less device required, corporations can add contact middle brokers greater impulsively and price-comfortably in keeping with seasonal, revenue and buying traits. This brings the pleasing means to enrich the oversight and birth of client service the usage of virtualization.
  • With today's announcement, corporations also believe a number of supple alternatives for greater mobility and collaboration. groups can pick plenary virtualization with Avaya charisma VE or proceed with the dedicated hardware system already provided through Avaya air of mystery. they can additionally mingle virtualized and committed servers for utility deployment. As an extra alternative, Avaya Collaboration Pods for Avaya charisma VE might subsist offered as pre-packaged, all-in-one UC solutions for virtualized storage, computing and networking.2

    Avaya air of mystery Virtualized atmosphere: Key components The Avaya air of mystery® platform is comprised of here add-ons, now attainable in virtualized versions:

  • Avaya aura verbal exchange supervisor is the open, incredibly-authentic and subsequent-generation communications groundwork for Avaya's UC solutions.
  • Avaya charisma Session manager gives a SIP based mostly core communications architecture for on-demand access to collaboration capabilities and functions.
  • Avaya aura application Enablement capabilities gives developer interfaces for each off-the-shelf and customized integrations with communications and commerce applications.
  • Avaya air of secrecy Presence services provides scalable, extravagant efficiency presence aggregation functions.
  • Avaya Agile Communications ambiance allows for software integration with enterprise communications tactics.
  • Avaya air of mystery cognomen middle Elite is a component of the company's contact core suite, and the premier name-routing application for contact centers.
  • For more counsel on these Avaya aura products hunt advice from birthright here; For Avaya aura convene focus Elite, visit birthright here.

    costs "Avaya air of secrecy Virtualized environment helps us carry collaboration and consumer adventure capabilities in a sooner, greater productive method. They virtualized their core UC infrastructure, while keeping the continuity and resiliency required to retain a assiduous 1,four hundred employee enterprise dote ours working in precise time.

    "To compose inescapable suitable-notch customer carrier, virtualized air of mystery lets us ramp up contact centers immediately -- up to 20 percent faster. this is tremendous for seasonal spikes, when they should add substances immediate. They were in a position to installation a temporary 70-agent contact middle the usage of no equipment, streamlining operations considerably. Avaya air of secrecy VE is an immense advancement for us and for Avaya purchasers, bringing Avaya's velocity, ease and reliability to the virtualized atmosphere."--Joe McCorkle, director, IT UC/Voice features, RealPage, Inc., a leading issuer of software-as-a-carrier (SaaS) products and capabilities for the rental housing trade

    "As hobby in virtualized solutions continues to expand, and businesses know the merits of the utility-described datacenter, they descry the shift of real-time collaboration functions the usage of VMware solutions as a step forward. Having completed joint trying out and validation of the Avaya air of secrecy UC purposes -- and now releasing them as VMware equipped™ purposes -- we're delivering a robust combination to valued clientele. Avaya and VMware will continue to drudgery to fulfill customer wants for performance and reliability as greater actual-time collaboration applications are virtualized."--Parag Patel, vice president, global Strategic Alliances, VMware

    "pushed with the aid of a desire to reduce charges, enlarge flexibility, and raise resiliency, more than 70 percent of groups are planning to virtualize their UC applications, leveraging the same infrastructure that supports other business-essential applications. however before IT architects undertake UC virtualization, they must subsist certain that attainable solutions can meet the performance, management, and elevated availability necessities associated with UC platforms."--Irwin Lazar, vp and service director, UC and Collaboration, Nemertes analysis

    Story continues

    "Avaya recognizes that any direction to collaboration requires a platform that prioritizes elevated reliability, performance and flexibility. here's why they believe now seamlessly introduced these benefits from Avaya air of secrecy into virtualized environments. With Avaya's UC functions now VMware able™ for virtualization, their valued clientele can commute a faster, extra productive path to subsequent-era collaboration."--Gary E. Barnett, senior vice chairman & frequent manager, Collaboration systems, Avaya

    additional information & suggestions:

  • in keeping with IDC, seventy five percent of groups referred to virtualization is regarded for the default construct of original server hardware.3
  • The accurate matter combating groups from increasing virtualization is reliability, in accordance with V-Index, a virtualization commerce quarterly survey.four
  • Avaya air of mystery VE should subsist protected in Avaya's existing Triple 7 merchandising, which helps purchasers of the Avaya CS1000 platform mosey to an Avaya charisma solution.
  • VMware, VMware vCenter and VMware in a position are registered emblems and/or trademarks of VMware, Inc. within the united states and/or different jurisdictions. using the notice "accomplice" or "partnership" does not attest a prison partnership relationship between VMware and some other company.

    All emblems identified by ®, TM, or SM are registered marks, emblems, and service marks, respectively, of Avaya Inc. Avaya and different events might also also believe trademark rights in different phrases used herein.

    Tags: Avaya, Avaya charisma, virtualization, VMware, collaboration, mobility, unified communications, mobile collaboration, contact core

    About Avaya: Avaya is a global issuer of enterprise collaboration and communications options, presenting unified communications, contact facilities, networking and connected capabilities to companies of low sizes around the globe. For greater suggestions gratify hunt advice from

    certain statements contained during this press unlock are ahead-looking statements. These statements may subsist recognized by course of ahead-looking terminology comparable to "count on," "consider," "continue," "could," "estimate," "predict," "intend," "may additionally," "might," "plan," "expertise," "predict," "may still" or "will" or different similar terminology. they now believe primarily based these ahead-searching statements on their existing expectations, assumptions, estimates and projections. while they disagree with these expectations, assumptions, estimates and projections are reasonably priced, such ahead searching statements are simplest predictions and contain conventional and unknown risks and uncertainties, lots of which can subsist past their handle. These and different crucial factors could judgement their precise results, performance or achievements to differ materially from any future effects, performance or achievements expressed or implied through these ahead-looking statements. For a list and outline of such dangers and uncertainties, gratify check with Avaya's filings with the SEC that can subsist establish at Avaya disclaims any end or duty to update or revise any ahead-searching statements, even if because of original tips, future hobbies or otherwise.

    comply with Avaya: Twitter, fb, YouTube, LinkedIn 

    1 Nemertes research 2012-13 Communications and Computing Benchmark.

    2 Avaya Collaboration Pods start trials later this yr.

    three IDC Market evaluation perspective: worldwide commerce Virtualization utility, 2011, doc #232074, December 2011.

    4 V-Index: Virtualization Penetration rate in the commerce report, Q3 and Q2 2011, by using Vanson Bourne market analysis.

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    Integrations further Calabrio's reach within Avaya Marketplace | real questions and Pass4sure dumps

    February 20, 2015 09:06 ET | Source: Calabrio

    MINNEAPOLIS, Feb. 20, 2015 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact focus workforce optimization (WFO) and analytics software, has further expanded into the Avaya Marketplace by directly integrating its software with the Avaya IP Office™ (PBX) platform and Avaya Aura Contact focus Select (ACD).

    "This latest integration is satisfactory advice for the Avaya community and partners who resell Avaya materiel to midsized organizations, which often struggle to provide multichannel customer care with technologies built for larger enterprises," said Calabrio President and Chief Executive Officer Tom Goodmanson.

    "Avaya customers who expend the IP Office™ platform now can easily and seamlessly access Calabrio's Workforce Optimization applications, including convene Recording & property Management, Workforce Management (WFM) and Analytics (CAS), which present immediate opportunities for improving contact focus effectiveness through evaluation and coaching," he added.

    Calabrio's direct integration with the Avaya Aura Contact focus and IP Office adds to an expanding list of available Calabrio ONE integrations, including the Avaya Aura convene focus Elite on the Communications Manager platform and the Avaya Aura Contact focus (ACCC) and Communications Server 1000 platform.

    "We remain committed to the Avaya community and the concept of customer choice, both in terms of hardware and software applications," added Goodmanson.

    Calabrio is a gold member of the Avaya DevConnect program and has been fragment of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of original applications and reduce both network complexity and implementation costs.

    About Calabrio, Inc.

    Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic commerce growth. The company's integrated Calabrio ONE® software suite--including convene recording, property management, workforce management and analytics solutions--empowers contact centers of low sizes to optimize agent performance and liberate the data that provides accurate insight into the voice of the customer.

    With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact focus as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a "Visionary" for three consecutive years by Gartner in its Magic Quadrant for Customer tryst focus Workforce Optimization (2012-2014)*. The company also is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program.

    Find advice and information at

    Follow @calabrio on Twitter.

    Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. low other trademarks mentioned in this document are the property of their respective owners.

    *Gartner, Inc. "Magic Quadrant for Customer tryst focus Workforce Optimization" by Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not subsist construed as statements of fact. Gartner disclaims low warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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    Avaya Helps China's Automotive Service Provider Tuhu Deliver Outstanding E-Commerce experience With Next-Generation Contact focus Solutions | real questions and Pass4sure dumps

    Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact focus Upgrade; Project Completed From Design to plenary Operation in One Month

    BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact focus and set up a original benchmark for customer experience in the e-commerce industry.

    After rapid growth in recent years, Tuhu's commerce now covers 395 cities across the country including more than 10,000 stores. convene volumes at its customer service centers believe also risen rapidly, which reserve the aged system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in exact for service during peak periods.

    Tuhu chose to deploy Avaya contact focus solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to plenary operations, the gross project took only one month, and helped Tuhu successfully comeby over the first "11.11" shopping peak after the upgrade.

    Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts distinguished value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service focus soundless achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can subsist conducted in a very organized way.

    Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers expend to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will subsist analyzed and managed in a unified manner. The customer service focus system can also connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.

    In addition to Avaya Professional Services, Tuhu deployed a total contact focus solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.

    Quotes"We are honored to assist Tuhu in edifice the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and back the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya

    "We are deeply impressed with the elevated stability of Avaya solutions and its ability to integrate with other technologies and applications. The affluent experience of the team in the e-commerce industry and their consulting capability are also major reasons behind their choice. Since the project was completed in a very short time, they did not feel any commerce disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The original contact focus platform will back us achieve these goals."-- Yu Bing, IT director of Tuhu

    About TuhuTuhu (, founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services include car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".

    Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a satisfactory shopping experience.

    Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.

    About Avaya:Avaya is a leading provider of solutions that enable customer and team tryst across multiple channels and devices for better customer experience, increased productivity and enhanced fiscal performance. Its world-class contact focus and unified communications technologies and services are available in a wide variety of supple on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya tryst progress Platform enables third parties to create and customize commerce applications for competitive advantage. The Avaya fabric-based networking solutions back simplify and accelerate the deployment of commerce faultfinding applications and services. For more information, gratify visit

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

    Avaya Holdings Corp. (AVYA) CEO Jim Chirico on Q4 2018 Results - Earnings convene Transcript | real questions and Pass4sure dumps

    No result found, try original keyword!Avaya Holdings Corp. (NYSE:AVYA) Q4 2018 Results Earnings Conference convene ... implementation for groundbreaking Avaya Mobile experience technology and their strategic alliance with Afiniti International ...

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