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500-051 Unified Communications Contact Center(R) Express Implementation

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500-051 exam Dumps Source : Unified Communications Contact Center(R) Express Implementation

Test Code : 500-051
Test cognomen : Unified Communications Contact Center(R) Express Implementation
Vendor cognomen : Cisco
exam questions : 50 actual Questions

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Cisco Unified Communications Contact Center(R)

Cisco Unified Communications supervisor Overview | killexams.com actual Questions and Pass4sure dumps

by means of: Dennis Hartmann

provider company takeaway: Cisco Unified Communications manager (CUCM) is the muster routing and signaling factor of the Cisco Unified Communications solution. This section of the chapter excerpt from the booklet imposing Cisco Unified Communications manager, half 1 will supply an overview of the current aspects, as smartly because the talents fundamental to install, configure and install a Cisco Unified Communications answer.

down load the .pdf of the chapter privilege here.

Cisco Unified Communications (UC) is an IP-based communications system integrating voice, video, records, and mobility products and applications. It enables greater helpful, restful communications and can transform the style by which they speak. UC represents a communications paradigm shift dote that of the invention of the telegraph. UC removes the geographic limitations of constructive communications by using voice, video, and data integration. trade will furthermore exist performed with a fluidity that progresses and evolves with you. assistance has been at their fingertips for a very long time, but UC makes it viable for the sharing of this suggestions to create talents and price.

Cisco UC is section of an integrated solution that comprises community infrastructure, safety, mobility, network management products, lifecycle functions, supple deployment and outsourced management alternate options, conclusion-consumer and accomplice financing programs, and third-party communication applications.

Cisco UC can enormously change the bottom line of enterprise by using developing more efficacious communications devoid of losing the personal nature of a face-to-face conversation. more positive communication ends up in reduced time to market and nimble transformation of enterprise approaches via collaboration.

Cisco UC answer ComponentsThe Cisco UC system encompasses voice, video, and statistics site visitors inside a sole network infrastructure. Cisco UC machine is in a position to managing complete three site visitors varieties and interfacing with complete necessities-primarily based network protocols.

Cisco IP Communications represents a brand current means of delivering UC functionality to trade valued clientele. instead of offering a set of disjointed items with particular person unencumber dates, checking out methodology, and documentation, Cisco UC is a coordinated liberate of an integrated set of products that are demonstrated, documented, and supported as a equipment.

determine 1-1 illustrates the 4 natural layers of the Cisco UC voice infrastructure model and the components that beget up the layers.

The components of the customary layers are as follows:

  • Infrastructure layer: The infrastructure incorporates routers, switches, and voice gateways. The infrastructure layer contains facts, voice, and video between complete network gadgets and functions. this residue furthermore gives lofty availability, administration, best of service (QoS), and community protection.
  • call control layer: The muster control layer provides for muster processing, gadget manage, and administration of the dial draw and features. muster control can exist supplied by a CUCM, CUCM specific, or CUCM company version (CMBE). This booklet focuses on the CUCM product, which is practically similar to the Cisco Unified CMBE. muster processing is physically unbiased from the infrastructure layer. for example, a CUCM, Cisco Unified CMBE, or CUCM express in San Jose can system muster maneuver for a tool fleshly located in Chicago.
  • applications layer: purposes are independent from name-manage functions and the physical voice-processing infrastructure. functions, together with those listed privilege here, are integrated via IP, which makes it viable for the applications to dwell anywhere inside the community:
  • Voice mail, built-in messaging, and unified messaging functions are offered through Cisco harmony, Cisco union categorical, or Cisco union Connections products.
  • Contact centers of a considerable number of sizes can exist constructed with Cisco Unified Contact middle and Cisco Unified Contact middle specific.
  • Cisco Unified MeetingPlace and MeetingPlace express are medium- to enormous-scale conferencing servers that attend video integration. The MeetingPlace product integrates lecture-trend conferences with scalable collaboration and maneuver tools. Cisco Unified MeetingPlace specific is placed to the petite to medium-sized organisations. MeetingPlace express is the successor of the Cisco convention Connection server.
  • Cisco Emergency Responder (ER) enhances the latest emergency performance offered by CUCM. Cisco ER gives physical district updates for mobile instruments to guarantee that emergency calls to the public protection answering factor (PSAP) are competently routed to the PSAP in can pervade of emergency requires that web site. Cisco ER identifies the caller region and maps complete calls from that physical region to an emergency line identification number (ELIN) by using common computerized number identification (ANI)/caller identification (CLID). The ELIN is registered with the PSAP as an Emergency Response vicinity (ERL). Deploying this skill helps beget confident more helpful compliance with felony or regulatory duties, thereby reducing the life and liability risks related to emergency calls.
  • The Cisco Unified Presence server collects information about the availability and communications capabilities of a user and offers this suggestions to watchers of the user as a status indication. The status assistance includes the user's communications device availability. for instance, the consumer might exist obtainable by the employ of cell, video, net collaboration, or videoconferencing.
  • average protocol interfaces, together with Telephony utility Programming Interface (TAPI), Java Telephony software Programming Interface (JTAPI), basic kick access Protocol (soap), Q.SIG, H.323, Media Gateway manage Protocol (MGCP), and Session Initiation Protocol (SIP) are available to aid third-party functions.
  • Endpoints layer: The endpoints layer brings purposes to the person, no matter if the End device is a Cisco IP telephone, a laptop using a application-based telephone, or a communications client or video terminal. Cisco UC provides multiprotocol assist for Skinny customer manage Protocol (SCCP), H.323, MGCP, and SIP.
  • Cisco UC community

    The Cisco UC gadget grants entirely integrated communications, converging voice, video, and records over a sole network infrastructure using standards-based mostly protocols. The Cisco UC gadget promises unparalleled performance and capabilities to address latest and emerging communications needs in the enterprise ambiance, as illustrated via the network topology in device 1-2.

    The Cisco UC product suite is designed to optimize functionality, in the reduction of configuration and preservation necessities, and supply interoperability with a gross lot of other purposes. It offers this capacity while conserving exorbitant availability, QoS, and safety.

    The Cisco UC equipment integrates here predominant communications applied sciences:

  • IP telephony: IP telephony refers to technology that transmits voice communications over a network using IP specifications. Cisco UC includes a wide selection of hardware and application items such as name-processing brokers, IP phones, voice-messaging systems, video gadgets, conferencing, and many other functions.
  • consumer contact center: Cisco Unified Contact core items are a combination of approach and structure to revolutionize cognomen middle environments. Cisco Unified Contact middle promotes efficacious and advantageous consumer communications across significant networks via enabling companies to draw from a broader latitude of substances to service purchasers. These elements consist of entry to a big pool of agents and numerous channels of communication and consumer self-help tools.
  • Video telephony: The Cisco Unified Video knowledge items permit precise-time video communications and collaboration using the identical IP community and Get in paw with-processing agent as Cisco UC. Cisco Unified Video capabilities does not require special end-user practising. Video calling with Cisco Unified Video capabilities is as easy as dialing a cell quantity.
  • wealthy-media conferencing: Cisco Unified MeetingPlace creates a virtual meeting ambiance with an built-in set of IP-based tools for voice, video, and web conferencing.
  • Third-celebration applications: Cisco works with leading-facet organizations to deliver the broadest selection of creative third-birthday party IP communications applications and products concentrated on essential enterprise wants akin to messaging, consumer care, and staff optimization.
  • CUCM FunctionsCUCM extends commercial enterprise telephony facets and features to packet telephony network devices. These packet telephony community devices include Cisco IP phones, mediaprocessing contraptions, VoIP gateways, and multimedia functions. extra data, voice, and video capabilities, corresponding to converged messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response methods, engage with the IP telephony answer during the CUCM utility programming interface (API).

    CUCM provides these features:

  • call processing: muster processing refers back to the complete process of originating, routing, and terminating calls, together with any billing and statistical collection approaches.
  • Signaling and machine handle: CUCM sets up the entire signaling connections between cognomen endpoints and directs gadgets comparable to telephones, gateways, and convention bridges to establish and rend down streaming connections. Signaling is furthermore known as muster maneuver and muster setup/call teardown.
  • Dial draw administration: The dial draw is a collection of configurable lists that CUCM makes employ of to discharge cognomen routing. CUCM is accountable for digit evaluation of complete calls. CUCM permits users to create scalable dial plans.
  • mobile feature administration: CUCM extends functions comparable to grasp, switch, forward, convention, velocity dial, redial, cognomen park, and many different features to IP phones and gateways.
  • directory services: CUCM makes employ of its own database to rescue consumer information. person authentication is carried out in the neighborhood or against an external directory. directory synchronization makes it viable for for centralized user administration. listing synchronization makes it viable for CUCM to leverage clients already configured in a company-huge directory. Microsoft lively listing (2000 and 2003), Netscape four.x, iPlanet 5.1, and solar ONE 5.2 directory integrations are supported. The aboriginal CUCM database is a light-weight listing entry Protocol (LDAP)-compliant database (LDAPv3) component in the IBM Informix Database Server (IDS).
  • Programming interface to exterior applications: CUCM gives a programming interface to exterior functions akin to Cisco IP SoftPhone, Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), Cisco personal Assistant, Cisco Unified own Communicator, and CUCM Attendant Console.
  • Backup and fix tools: CUCM offers a catastrophe recovery device (DRS) to lower back up and restore the CUCM configuration database. The DRS equipment additionally backs up muster details records (CDR), cognomen management facts (CMR), and the CDR evaluation and Reporting (automobile) database.
  • figure 1-three shows IP telephones that logically register with one of the CUCMs in the cluster. diverse CUCM servers partake one database, and the cellphone keeps an lively connection to each the simple and backup CUCM server. The device suggests the mobile's logical TCP/ IP connections to the basic server.

    CUCM Signaling and Media Paths

    CUCM makes employ of SIP or SCCP to talk with Cisco IP phones for cognomen setup and teardown and for supplementary carrier tasks. After a muster has been install, media trade happens at once between the Cisco IP telephones across the IP network, the employ of the actual-Time Transport Protocol (RTP) to elevate the audio. CUCM is not concerned in a muster after the cognomen has been deploy. If the CUCM server were unplugged privilege through the length of the name, users would not celebrate until they attempted to employ a office on the phone. CUCM is involved most efficacious in cognomen setup, teardown, and features. If the CUCM server that set up the cognomen had been down privilege through a dialog, End users would see a message indicating "CM Down, features Disabled" on the liquid crystal array screen of the IP cellphone.

    example: primary IP Telephony call

    determine 1-four illustrates a consumer at cellphone A inserting a muster to mobile B. at the beginning of a call, a user at IP telephone A picks up the handset, and a message is shipped to CUCM letting CUCM comprehend that the equipment has long gone off-hook. CUCM responds to this stimulus by means of replying with a message that tells the device to play the dial tone file it truly is saved in the flash reminiscence of the telephone. The person at telephone A hears the dial tone and starts dialing the telephone number of mobile B. SCCP telephones forward their digits to CUCM as they are pressed (digit by course of digit), whereas SIP phones ship their dialed digits in a sole message (enbloc signaling) by using default. SIP phones acquire options that permit them to behave in a similar fashion to SCCP telephones (Keypad Markup Language [KPML] and dial rules). CUCM performs digit evaluation in opposition t the dialed digits. If a match is found, CUCM routes the muster per its configuration. If CUCM does not learn a match, a reorder tone is distributed to the calling celebration.

    CUCM alerts the calling celebration to initiate ringback, so the user at mobile A will hear the ringback tone. CUCM furthermore indicators the cognomen to the vacation spot phone, which plays the ringdown tone. more information is supplied to the phones to argue the calling and called birthday party cognomen and quantity. (telephone A will array the destination device cognomen and number, and muster B will demonstrate the calling celebration cognomen and quantity.)

    When the consumer at cell B accepts the name, CUCM sends a message to the gadgets permitting them to know the IPv4 socket (IPv4 address and port number) counsel in which they should communicate in the course of the call. The RTP media path opens at once between the two phones.

    The Cisco IP telephones require no additional conversation with CUCM except either telephone invokes a feature, equivalent to muster switch, cognomen conferencing, or muster termination.

    enforcing Cisco Unified Communications manager, section 1  Cisco Unified Communications manager structure Introduction  CUCM Overview  CUCM Hardware, software, and Clustering  CUCM Licensing  abstract  CUCM review Quiz 

    Reproduced from the booklet implementing Cisco Unified Communications supervisor, section 1. Copyright 2008, Cisco methods, Inc.. Reproduced by means of authorization of Pearson schooling, Inc., 800 East 96th highway, Indianapolis, IN 46240.


    a short Introduction to Unified Communications as a carrier | killexams.com actual Questions and Pass4sure dumps

    Over eighty% of people employ textual content messaging for business — in comparison to the decent veteran days of sending a note by using provider pigeon, we've reach a protracted method. but are they in fact being as constructive as feasible with their enterprise communications?

    Communications infrastructure has primarily been deployed with the aid of the specific trade for his or her employees. With the upward shove of the cloud, this has complete started to trade, and exist more competitively priced and comfy for firms. study on to learn what unified communications is and no matter if or now not your company is imposing it within the most a respectable view manner.

    First off, What are Unified Communications?

    Unified Communications (UC) is true-time and non-real-time communications supposed to optimize company strategies and enhance person productiveness. UC is the combination of commercial enterprise-degree, actual-time communications dote chat, voice, audio and video conferencing, with commercial enterprise-stage, non-actual time communications dote unified messaging. It will furthermore exist applied in a number of approaches, including on-premise, hosted, and in the cloud.

    Unified Communications as a provider (UCaaS) is when UC are applied in the cloud. This presents several benefits to businesses that are looking to lower upfront fees, raise safety, and sustain up-to-date on the latest and highest attribute tendencies in UC.

    What are Some benefits of Unified Communications as a carrier?

    UCaaS is advantageous to companies for a few explanations, no longer the least of which being involving capital expenses.

  • transferring to the operating can pervade mannequin: by switching to UCaaS, you shift from a capital investment model to an operating can pervade model. This skill that firms would not acquire the sizeable upfront charges that you simply reach to are expecting from on-premise solutions.
  • Fewer personnel: through switching to UCaaS, you'll no longer want as many IT staff. as an alternative, the service suppliers are chargeable for ensuring they acquire got probably the most technically expert and up to date IT group of workers to meet your necessities.
  • simply enlarge or lessen Your Load: by course of switching to uCaaS, that you may exchange your usage necessities as you need. This differs significantly from on-premise models, the dwelling you need to call your operating requirements and live ahead. This leaves loads of possibility for being over-skill.
  • What are Some Cons to Unified Communications as a carrier? UCaaS is once in a while seen as the contemptible guy through businesses which are in particular concerned with customization and safety. Is there validity to this?
  • Customization: in case your trade desires a broad amount of customization, on-premise may exist the suitable answer for you. On-premise communications structures can give you precisely how tons customization you want, because you rent the IT personnel that manages it at once. however, this comes with greater working fees, as you acquire to pay for extra personnel and for employees to sustain up-to-date and technically savvy.
  • protection: Some companies are cautious to rescue their statistics in the cloud for security applications, but here's mostly a wrong impression. If the rest, service providers give a customarily more at ease vicinity for UC, as they provide redundancy of information. Many additionally highlight the significance of protection by course of hiring redress IT team of workers and guidance safety experts.
  • What are Some Examples of UCaaS?

    The leading UCaaS suppliers consist of a number of powerhouses dote Cisco, Vonage, and RingCentral.

  • Vonage
  • RingCentral
  • Intermedia
  • Fuze
  • Cisco WebEx groups
  • Jive Communications
  • Nextiva
  • 8x8
  • Five9
  • West Unified Communications functions
  • Microsoft groups
  • moreover these, they furthermore accept as respectable with trade leaders dote Slack and Skype for enterprise. although these aren't regarded unified communications via some, they select to cast their imaginative and prescient a gross lot higher. organizations dote Gartner hang unified communications to a strict definition including:

  • present a UC answer that unifies complete areas defined through Gartner’s UC mannequin.
  • The skill to offer customers for varied environments.
  • The means to combine with different conversation applications dote contact facilities and collaboration functions.
  • Have a major market presence in as a minimum three areas of UC.
  • present their features in assorted regions, together with APAC, North the us, and Europe.
  • give evidence of earnings and income.
  • supply proof of on-premises commercial enterprise UC capabilities.
  • Slack, Skype for company, and others meet the vast majority of this standards, outside of presenting an on-premise solution. With a community that is basically stirring far from on-premise, they believe that this should quiet no longer exist a marked indicator of a UC product. Many businesses employ Slack and Skype for trade for their group communications. They should quiet exist blanketed as major avid gamers within the area.


    Cisco in 2017 Gartner Unified Communications reviews | killexams.com actual Questions and Pass4sure dumps

    Digitization, dwelling of work transformation, funding insurance policy. These are complete proper-of-intellect topics that reach up in my conversations. many of you are presently evaluating your collaboration ideas and thinking about a course to evolve your unified communications solutions.

    There’s no doubt that the UC market is dynamic and quickly-paced. products and supplier solutions evolve consistently, as conclude consumer requirements and the very nature of work. Analysts can supply impartial product evaluations to support you beget the usurp decisions on your company.

    Gartner’s Magic Quadrant studies supply a wide-angle view of the relative positions of a market’s opponents. the placement of the Magic Quadrant “dots” is in line with each companies’ capability to execute and completeness of vision. Gartner divides UC into six vast communications product areas:

  • Telephony
  • assembly options
  • Messaging
  • Presence and IM
  • shoppers
  • conversation-enabled trade methods
  • Gartner analysts evaluated many components throughout both execution and completeness of imaginative and prescient for each and every seller.  as an instance within the capacity to execute category, “Gartner analysts evaluate UC product suppliers according to the nice, efficacy and common maturity of the products, techniques, equipment and procedures that enhance particular person, group and trade communications.” optimum weighted criteria during this class are “product or service” and “typical viability.” in the completeness of imaginative and prescient category, “Gartner analysts deem UC product providers and their skill to convincingly articulate logical statements about existing and future market instructions, innovations, client wants and aggressive forces, and how neatly these map to Gartner’s ordinary evaluation of the market.” optimum weighted criteria in this class are “market strategy” and “vertical/industry approach.”

    It’s an extensive system. We’re restful that Gartner has positioned Cisco as a frontrunner in its 2017 Gartner Magic Quadrant for Unified Communications in accordance with “completeness of imaginative and prescient” and “potential to execute” for the closing 10 years.

    We proceed to expand and integrate their UC and collaboration portfolio to serve corporations of complete sizes. Their purpose: offer bendy deployment alternate options and simplify platform selections to serve your enterprise these days and as it evolves. a necessary a section of it is enabling constant and straightforward-to-use collaboration experiences that assist your groups with no distress work and exist more productive anywhere.  in keeping with person feedback and assessments dote Gartner’s, they accord with this strategy is working.

    Gartner additionally scored Cisco highly in its companion record, crucial Capabilities for Unified Communications 2017.  in keeping with Gartner “this research is meant to support organizations outline their necessities and select particular products that suit their wants from the carriers covered in the ‘Magic Quadrant for Unified Communications.’’’

    Cisco completed the highest scores across complete five essential capabilities employ circumstances:

  • Full UC with robust telephony
  • Full UC with Amazing collaboration
  • Full UC for midsize agencies
  • capability to present hybrid options
  • Integration with contact core solutions
  • We believe, the record constitution allows you to focus of attention on these uses instances which are most strategic on your company. Combining the perspectives from both Gartner experiences offers you a powerful view each of the enterprise and technical capabilities of UC vendors, as well as an contrast of future direction.

    attempting to find greater perception? find these and more analyst opinions of collaboration options, including contact middle and net conferencing.

    supply: Gartner, Magic Quadrant for Unified Communications, Steve Blood, Megan Marek Fernandez, Mike Fasciani, Rafael A Benitez, 19 July 2017. This graphic became published by means of Gartner, Inc. as section of a bigger research doc and should exist evaluated within the context of the gross document. The Gartner doc is obtainable upon request from Cisco.

    supply: Gartner, vital Capabilities for Unified Communications, Mike Fasciani, Megan Marek Fernandez, Steve Blood, Rafael A Benitez, 19 July 2017.

    Gartner does not endorse any seller, product or provider depicted in its research publications, and does not recommend know-how users to opt for best these vendors with the highest rankings or different designation. Gartner research publications include the opinions of Gartner’s analysis solid and may now not exist construed as statements of fact. Gartner disclaims complete warranties, expressed or implied, with recognize to this research, including any warranties of merchantability or health for a particular intention.

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    Unified Communications Contact Center(R) Express Implementation

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    TMCnet Unified Communications Week in Review | killexams.com actual questions and Pass4sure dumps

    March 16, 2013

    Ah, unified communications—an essential factor for any company looking to sustain its competitive edge and remain profitable for the long term. Not only does this system encompass such capabilities as instant messaging, audio/ video conferencing, VoIP and faxing, but it can significantly lower expenses a solid sees almost immediately.

    This week in the space, NextiraOne was selected by B. Braun Medical Ltd in order to gain access to its unified communications solution across B. Braun’s four sites in the U.K. The alliance was formed with the hopes of gaining access to the company’s robust IP telephony solution that will enable employees to conduct calls directly from their computers, as well as its contact focus solution.

    B. Braun Medical Ltd is a big healthcare organization that was desperately in search of an intuitive platform that would raise the bar on communication and collaboration alike within its various healthcare facilities. After closely analyzing various suites, it decided to leverage NextiraOne since it uses Cisco virtual servers at each site. It will furthermore exist implementing the Cisco Unified Communications Manager, union Connection Voice Messaging, and Unified Contact focus Express.

    “NextiraOne has the expertise not only in delivering unified communications and contact focus solutions, but furthermore in implementing communications solutions in the Healthcare sector,” said Chris Edwards, IT Manager for B. Braun Medical, in a statement. “We chose them for their expertise in both respects and they are very impressed with their expertise and their flavor of the environment in which they operate.”

    In other news, UC specialist Teo recently outlined in a blog post findings from UC Strategies that highlight “many companies might exist taking an inefficient approach to communications, specifically regarding the comprehension and cohesion of strategies. While implementation of the various technologies is a crucial component of efficiency, the overall management and strategies surrounding internal communications need to exist streamlined for an optimal environment.”

     So how can you ensure that you are seeing the best results viable from this intuitive platform? First, beget confident that complete employees are aware and understand how to employ complete of its key functions to help customer interactions in addition to efficiency. A lot of features are Great but if no one comprehends how to employ them, what is the point?

    Next, implement a very structured strategy that enables global workforces to remain on the selfsame page and leverage significant tools including VoIP, audio/ video conferencing, instant messaging, and smart presence from one dashboard.

    Closing out the week, VidOvation, an innovative broadcast provider, made headlines with the news that is will exist refocusing its energy into three current technologies: its IPTV and Video-over-IP systems that will exist comprised within an open architecture; webcasting and video streaming technology that can deliver streaming and encoding over Wi-Fi, wired, or cellular networks on up to four cameras at a cost-effective price; and fiber optic transmission cables that can connect to SD/HD-SDI, broadband, or RF networks.

    For complete of the most vital breaking news in the industry, exist confident to tarry tuned to the unified communications community, exclusively on unified communications!


    Emerging unified communications management tools immature, require light | killexams.com actual questions and Pass4sure dumps

    Telephony pros acquire plenty of VoIP monitoring tools for troubleshooting an IP phone with no dial tone. But when a multi-point, multi-vendor video conferencing muster gets buggy, those tools are useless. Independent monitoring vendors aren't ready to fully support unified communications (UC), and many enterprise UC deployments are quiet too immature to need them. However, classic VoIP monitoring tools are slowly evolving to support unified communications management.

    "Right now, companies are focusing on simply getting a lot of [UC] technologies to work together from a technical perspective," said Hyoun Park, research analyst at Aberdeen Group. "Once you Get past that initial step, [attention to] the ongoing support issues and attribute of [experience] -- and not simply the technical skill to connect complete of these technologies together -- will follow."

    We acquire to find out who needs what tools [because] these are tools, right? Not toys.

    Mark ZuberTelecommunications Specialist, Kirkwood Community College

    Investing in unified communications management tools would exist premature for heed Zuber, telecommunications specialist at Kirkwood Community College in Cedar Rapids, Iowa. He is focused on structure and readying a converged network for voice, video and data. He doesn't await to deploy current UC applications for at least a year after that project is complete and after watchful evaluation of user needs.

    "We haven't evolved their VoIP platform enough to really beget [UC monitoring and management] a priority," Zuber said. "We acquire to find out who needs what tools [because] these are tools, right? Not toys."

    Converged networks, interoperability pose UC management challenges

    Before the emergence of converged networks, IP telephony pros usually depended on the proprietary monitoring and management tools their vendors sold with the equipment, Park said. Now those IT pros are managing messaging, presence and video conferencing platforms from multiple vendors, and they pan a plethora of service attribute requirements.

    Visibility into UC applications and sessions has furthermore been complicated by enterprises' continued shove to converge corporate communications traffic onto the selfsame network as corporate data and applications, Park said.

    As their UC deployments mature, IT pros will need unified communications management tools to see the gross picture, he said. Beyond monitoring video conferencing appliances for uptime, they must furthermore watch the traffic from server to client, resolve the beofvalue view score (MOS) for sessions and understand what other network activity could exist affecting video performance.

    "Admittedly, presence and messaging are going to exist much lower bandwidth [consumers]. They're not going to assignment the network," Park said. "But the skill to see complete of the attribute … in one source is going to exist important, especially as the telecom manager [role] shifts into a communications or network data manager liable for complete of those technologies."

    Enterprises should furthermore survey for unified communications management and monitoring tools that can work in a multi-vendor environment, especially enterprises that acquire inherited involved UC environments through mergers and acquisitions, Park said. But this is where many monitoring and management vendors fail to deliver, he said.

    "We talk about interoperability a lot in UC, but they don't often talk about how significant that is from an infrastructure monitoring and attribute of [experience] monitoring perspective," Park said. "The work there is quiet very embryonic, and … that dialogue isn't really going on."

    Unified communications management quiet a work in progress for vendors

    Longtime VoIP monitoring and management vendor Clarus Systems recently updated its ClarusIPC Plus+ software to support Cisco Systems' union Connection, Unified Presence and Contact focus Express servers. The update, v. 4, furthermore supports the latest version of Cisco Unified Communications Manager (CUCM), v. 8.5.

    Monitoring and management for video applications are absent from the update -- a point not lost on John McCaffrey, Clarus' vice president of sales and marketing. Clarus is working on adding support for telepresence.

    "You don't want your 10 senior executives sitting around at the beginning of a telepresence session waiting for the technician to Get there to device out why [the system] is not working," McCaffrey said. "What you want … is a test system that can simulate that muster an hour beforehand and beget confident everything's working."

    Empirix Inc., a VoIP service attribute assurance vendor, has spent about a year on its "UC assurance" strategy. The company is incorporating the video and mobile UC monitoring capabilities it gained with its acquisition of Mutina Technology ultimate year, according to Bob Hockman, director of product marketing.

    Unified communications management and monitoring products furthermore need to support sociable media -- especially in contact centers -- and develop more advanced metrics beyond MOS, Hockman said. Empirix will announce its first product from its "UC assurance" project in the "next month or so," but he declined to offer details.

    "The traditional methods of validation no longer work in UC," Hockman said. "You can no longer test and monitor in the selfsame way. It's got to exist very comprehensive and it's got to reach from the [user] experience."

    WildPackets Inc., a network and application performance monitoring vendor, can support video conferencing and telepresence monitoring on its OmniPeek platform, but enterprises aren't buying into it yet, according to Jay Botelho, director of product management at WildPackets. IT organizations, particularly at universities, seem more interested in monitoring tools for streaming Internet protocol television (IPTV).

    "We're asked a lot about it, and while there are some customer deployments they acquire where people are actively monitoring telepresence, it seems dote there's a lot more talk about it than actual deployments," Botelho said. "We're trying to Get ready [for more demand]."

     Let us know what you mediate about the story; email: Jessica Scarpati, news Writer.


    Oce USA Improves trade Processes, Saves Money with Cisco Unified Communications from Cisco colleague Netmedic | killexams.com actual questions and Pass4sure dumps

    April 6, 2007

    At first glance, it might acquire seemed that the legacy communications system in dwelling at Oce USA, a big provider of digital and document management technology and services, was just fine. The existing PBX (private branch exchange) was working satisfactorily, internal IT staff knew the system well, and the vendor provided respectable support. But a management change prompted a nearby assessment of the company's communication system, and results of that assessment indicated that complete was not as well as it appeared to be: the leased network switch was expensive, and the vendor for the leased frame equipment was threatening to discontinue supporting the product.

    "After conducting some research, it became very pellucid to me that they would soon exist spending a lot of money to sustain the current system going," says Bill Alden, Vice President of Implementations at Oce USA. "It was furthermore pellucid that IP telephony is the future and would rescue us a lot of money." But stirring the company to IP telephony would exist no petite undertaking. The system would need to achieve out to 72 locations, including three major offices in Chicago, current York, and Boca Raton, Florida, and beofvalue the eventual deployment of up to 3500 IP phones.

    To manage the design and deployment of a project of this size and scope, Alden looked for a company that had the technical expertise and knowledge for a successful implementation, as well as the tenacious vendor relationship necessary to procure the equipment at a competitive price. Alden chose Netmedic, a Cisco® Premier Certified colleague that focuses solely on the design and implementation of IP telephony solutions. Netmedic has designed, developed, installed, and continues to support customer installations ranging from 150 up to 5000+ IP phones in a sole location as well as customers with 90 or more dispersed locations.

    The fact that Netmedic had a tenacious partnership with Cisco was furthermore critical. Alden analyzed solutions by Avaya, Nortel, and Cisco, and decided Cisco had the strongest offering.

    "The hardware costs were pretty nearby among the three contenders," he says. "But when I looked at the findings by major industry research firms, there was no question as to what company is the leader in IP: it is Cisco." As a matter of fact, a pair of European Oce offices had already deployed IP, and one rescue in Cisco and the other chose a competing vendor. In Alden's opinion, the office with the competing vendor's equipment had more hardware and knowledge problems.

    Netmedic and Cisco worked together with Alden to deliver an excellent discount and post-deployment support.

    "Bill realized that IP telephony is about much more than dollar savings—it could deliver powerful features beyond the scope of traditional telephony and actually help trade communications and trade processes," says Ted Lemmy, President of Netmedic. "Cisco Unified Communications would not just provide dial tone, it would support remote employees, provide the skill to build directories for their world wide organization, and allow transparent interfacing with other offices."

    To start the project, Netmedic employed its philosophy of fully studying and analyzing a customer's trade and communications needs in order to recommend and deploy the privilege unified communications solution.

    "We conclude not just drag a bunch of equipment in the door," says Lemmy. "We invest the time to develop that trade case, so they Get the solution privilege the first time, and that means spending time upfront to develop a communication strategy." This meant months of analyzing Oce USA's current network structure and status, and learning where the areas of need are. The Netmedic team identified specific location requirements and the type of central administration that was involved. complete of these different pieces were analyzed to reach up with the very best solution to support Oce USA's operations. A rollout schedule was designed based upon how quickly Oce USA wanted to invest in Cisco Unified Communications implementation. Since recur on investment (ROI) and dollar savings were so significant to Oce USA, the faster that the company spent money on Cisco Unified Communications implementations, the faster it would rescue money.

    "As the project moved forward, it was meeting complete expectations, so it really picked up momentum," says Lemmy. "The ROI that they projected was proving itself, so the company pushed for faster implementation."

    The overall solution included Cisco Unified Communications with Cisco Unified CallManager call-processing software, unified messaging with Cisco Unity®, and more than 3500 Cisco Unified IP Phones 7900G series. Cisco Unified CallManager and Cisco Unified Contact focus Express would exist deployed at the company's 18 muster centers, which maneuver orders and customer service inquiries. These ambit in size from big to very petite with just a few employees.

    The actual deployment was planned as carefully as the initial trade case. Every Oce USA site had to exist planned from an overall lofty flat down to the floor and desk level, so when it was time to deploy at any building, everyone knew exactly what the site required.

    "The flat planning done by Netmedics was very key to their successful rollout," says Alden. "At one point they were deploying four locations a week, and you cannot accomplish that without watchful planning. Every detail was planned out from swapping out the network to swapping out individual phones." In twelve weeks, Netmedics and Alden's team switched its network and changed to Cisco Unified Communications at 70 Oce USA sites.

    Alden is currently analyzing exact savings being realized, but he estimates a savings of more than US$880,000 annually and expects to realize a savings of more than one million dollars a year when 100 percent of the sites are deployed. He credits the 'beyond traditional telephony' benefits of Cisco Unified Communications with improving trade processes while saving money. Traveling employees are no longer tied to their desk phone; they can Get voicemails and e-mails while they are on the road. The U.S. offices can now interface more easily with the Oce European offices. Paper phone lists, which went out of date quickly, are a thing of the past—directory lists are on the phone display. Employees scroll to the person whom they need to call, and dials their number. Oce employees are all-around and change locations, and now that is as easy as carrying their phone with them and plugging it in. And the phone system is aligned with the payroll department, so when an employee leaves the company or a current employee is added, their directory listing is automatically updated.

    "I acquire seen a lot of IT projects reach and go, and acquire worked with a lot of outside vendors, both broad and small," says Alden. "The course that Netmedic that planned and conducted this project was absolutely excellent. As an equipment provider and in their knowledge of the technology and deployment planning, they did a marvelous job for us."



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