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500-052 Deploying Cisco Unified Contact center Express

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500-052 exam Dumps Source : Deploying Cisco Unified Contact center Express

Test Code : 500-052
Test cognomen : Deploying Cisco Unified Contact center Express
Vendor cognomen : Cisco
exam questions : 50 existent Questions

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Cisco Deploying Cisco Unified Contact

determining concerns in a multi-website Cisco UC deployment | killexams.com existent Questions and Pass4sure dumps

download and read "selecting considerations in a Multisite Deployment" in its entirety. 

imposing Cisco Unified Communications, half 2Chapter 1, opting for considerations in a Multisite Deployment

Deploying Cisco Unified Communications manager between diverse sites requires an appropriate dial plan, applicable bandwidth, a attribute of carrier (QoS) implementation and a design that may continue to exist IP WAN screw ups.

This chapter will clarify the issues that may arise in a multisite Cisco UC manager deployment, and advocate inescapable solutions.

choosing considerations in a Multisite DeploymentTable of contents:1. Multisite deployment challenge overview2. nice challenges3. Bandwidth challenges4. Availability challenges5. Dial draw challenges6. Overlapping and nonconsecutive numbers7. fixed versus variable-size numbering plans8. Variable-size numbering, E.164 addressing and DID9. Optimized convoke routing and PSTN backup10. NAT and protection considerations 

 Multisite deployment problem overview

previously known as Cisco cognomen manager (CCM), Cisco Unified Communications manager (CUCM) multi-site deployment challenges can encompass the following:

  • fine considerations: real-time communications of voice and video ought to exist prioritized over a packet-switching network. entire traffic is handled equally by default in routers and switches. Voice and video are extend-sensitive packets that deserve to receive priority to evade lengthen and jitter (variable lengthen), which might outcome in lowered voice excellent.

  • Bandwidth issues: Cisco Unified Communications (Cisco UC) can comprehend voice and video streams, signaling traffic, administration site visitors, and utility site visitors comparable to prosperous media conferencing. The additional bandwidth it truly is required when deploying a Cisco Unified Communications retort needs to exist calculated and provisioned for to ensure that facts functions and Cisco Unified Communications applications achieve not overload the purchasable bandwidth. Bandwidth reservations can exist made to functions via QoS deployment.

  • Availability issues: When deploying Cisco Unified Communications supervisor (CUCM) with centralized convoke processing, IP phones register with CUCM over the IP LAN and doubtlessly over the WAN. If gateways in far off websites are the usage of Media Gateway manage Protocol (MGCP) as a signaling protocol, they additionally depend upon the supply of CUCM appearing as an MGCP cognomen agent. it's crucial to rescue in oblige fallback options for IP phones and gateways in scenarios in which the connection to the CUCM servers is damaged on account of IP WAN failure. Fallback solutions additionally rehearse to H.323 gateways but are already created with H.323 dial friends in a correct H.323 gateway configuration.

  • Dial draw concerns: directory numbers (DN) can overlap across diverse websites. Overlapping dial plans and nonconsecutive numbers can exist solved by using designing a tough multisite dial plan. sustain away from overlapping numbers across websites every time viable for a simpler design.

  • NAT and protection concerns: the exhaust of inner most IP addresses within an business IP community is very usual. cyber web Telephony provider providers (ITSP) require entertaining public IP addresses to route IP mobilephone calls. The private IP addresses within the enterprise must exist translated into public IP addresses. Public IP addresses execute the IP telephones seen from the internet and therefore area to assaults.
  •  first-rate challenges

    IP networks abide been now not in the genesis designed to lift real-time site visitors; instead, they had been designed for resiliency and frailty tolerance. every packet is processed one at a time in an IP community, sometimes causing different packets in a communications stream to lift diverse paths to the vacation spot. The diverse paths within the network may additionally abide a distinct quantity of packet loss, delay, and prolong edition (jitter) as a result of bandwidth, distance, and congestion transformations. The vacation spot need to exist in a position to procure hold of packets out of order and resequence these packets. This challenge is solved by means of precise-Time Transport Protocol (RTP) sequence numbers and site visitors resequencing. When possible, it's foremost to no longer depend totally on these RTP mechanisms. appropriate network design, the exhaust of Cisco router Cisco categorical Forwarding (CEF) change cache know-how, performs per-vacation spot load sharing through default. Per-destination load sharing is not a impeccable load-balancing paradigm, nonetheless it ensures that each and every IP creep (voice call) takes the equal route.

    Bandwidth is shared with the aid of dissimilar clients and purposes, whereas the quantity of bandwidth required for an individual IP flow varies enormously right through short lapses of time. Most statistics purposes are very bursty, whereas Cisco precise-time audio communications with RTP exhaust the equal continual-bandwidth move. The bandwidth purchasable for any utility, including CUCM and voice-bearer site visitors, is unpredictable. entire over peak durations, packets deserve to exist buffered in queues ready to exist processed on account of network congestion. Queuing is a term that any one who has ever experienced air flight is regular with. when you arrive at the airport, you must procure in a line (queue), because the number of ticket brokers (bandwidth) accessible to determine you in is below the creep of site visitors arriving on the ticket counters (incoming IP site visitors). If congestion happens for too lengthy, the queue (packet buffers) gets crammed up, and passengers are aggravated (packets are dropped). bigger queuing delays and packet drops are more seemingly on incredibly loaded, sluggish-speed hyperlinks such as WAN hyperlinks used between websites in a multisite atmosphere. much challenges are equitable on these types of links, and furthermore you should handle them by enforcing QoS. with out using QoS, voice packets event prolong, jitter, and packet loss, impacting voice exceptional. it is crucial to safely configure Cisco QoS mechanisms conclusion to finish right through the network for suitable audio and video efficiency.

    all the route through height durations, packets cannot exist sent immediately on account of interface congestion. in its place, the packets are temporarily stored in a queue, ready to exist processed. The age of time the packet waits within the queue, called the queuing prolong, can orbit drastically based on community conditions and traffic arrival rates. If the queue is full, newly bought packets cannot exist buffered anymore and procure dropped (tail drop). determine 1-1 illustrates tail drop. Packets are processed on a first in, first out (FIFO) mannequin in the hardware queue of entire router interfaces. Voice conversations are predictable and constant (sampling is every 20 milliseconds with the aid of default), but information functions are bursty and greedy. Voice hence is sphere to degradation of exceptional because of lengthen, jitter, and packet loss.

    figure 1-1

     Bandwidth challenges

    every web site in a multisite deployment usually is interconnected with the aid of an IP WAN, or now and again by using a metropolitan-area community (MAN) akin to Metro Ethernet. Bandwidth on WAN hyperlinks is restricted and comparatively costly. The purpose is to execute exhaust of the available bandwidth as correctly as feasible. unnecessary site visitors may silent exist faraway from the IP WAN hyperlinks via content filtering, firewalls, and access control lists (ACL). IP WAN acceleration strategies for bandwidth optimization may silent exist considered as neatly. Any age of congestion might effect in provider degradation except QoS is deployed right through the network.

    Voice streams are consistent and predictable for Cisco audio packets. customarily, the G.729 codec is used across the WAN to most efficient exhaust bandwidth. As a comparison, the G.711 audio codec requires sixty four kbps, whereas packetizing the G.711 voice pattern in an IP/UDP/RTP header each 20 ms requires sixteen kbps plus the Layer 2 header overhead.

    Voice is sampled every 20 ms, leading to 50 packets per 2nd (pps). The IP header is 20 bytes, whereas the UDP header is eight bytes, and the RTP header is 12 bytes. The 40 bytes of header advice must exist converted to bits to motif out the packet expense of the overhead. as a result of a byte has eight bits, 40 bytes * eight bits in a byte = 320 bits. The 320 bits are despatched 50 times per 2nd in keeping with the 20-ms expense (1 millisecond is 1/one thousand of a 2d, and 20/a thousand = .02). So:

    .02 * 50 = 1 second320 bits * 50 = 16,000 bits/sec, or 16 kbps

    Voice packets are benign in comparison to the bandwidth consumed by route of statistics applications. data functions can fill the entire maximum transmission unit (MTU) of an Ethernet carcass (1518 bytes or 9216 bytes if jumbo Ethernet frames had been enabled). In assessment to information software packets, voice packets are very minuscule (60 bytes for G.729 and 200 bytes for G.711 with the default 20-ms sampling expense).

    In motif 1-2, a convention bridge has been deployed at the main site. No conference bridge exists on the far flung site. If three IP telephones at a far flung web page exist allotment of a conference, their RTP streams are despatched across the WAN to the convention bridge. The conference bridge, no matter if the usage of application or hardware substances, mixes the obtained audio streams and then sends returned three absorbing unicast audio streams to the IP phones over the IP WAN. The convention bridge removes the receiver's voice from his or her exciting RTP movement in order that the person doesn't adventure reverberate because of the retard of traversing the WAN hyperlink and mixing RTP audio streams in the conference bridge.

    determine 1-2

    Centralized convention substances antecedent bandwidth, extend, and capacity challenges in the voice community. each G.711 RTP circulation requires 80 kbps (plus the Layer 2 overhead), leading to 240 kbps of IP WAN bandwidth consumption by this voice convention. If the convention bridge were now not establish on the other facet of the IP WAN, this traffic would now not should traverse the WAN link, resulting in less lengthen and bandwidth consumption. If the far off website had a CUCM region configuration that resulted in calls with the G.729 codec returned to the leading site, the application conferencing materials of CUCM would now not exist in a position to combine the audio conversations. Hardware conferencing or hardware transcoder media elements in a voice gateway are required to accommodate G.729 audio conferencing. local hardware convention elements would procure rid of this want. entire centrally observed media components (music On hold [MOH], annunciator, convention bridges, videoconferencing, and media termination facets) endure equivalent bandwidth, lengthen, and aid exhaustion challenges.

     Availability challenges

    When deploying CUCM in multisite environments, centralized CUCM-based mostly features are accessed over the IP WAN. Affected features encompass the following:

  • Signaling in CUCM multisite deployments with centralized convoke processing: far flung Cisco IP phones register with a centralized CUCM server. far flung MGCP gateways are controlled through a centralized CUCM server that acts as an MGCP cognomen agent.

  • Signaling in CUCM multisite deployments with distributed cognomen processing: In such environments, sites are related by the exhaust of H.323 (non-gatekeeper-controlled, gatekeeper-controlled, or H.225) or Session Initiation Protocol (SIP) trunks.

  • Media exchange: RTP streams between endpoints determined at different websites.

  • different capabilities: These consist of Cisco IP cellphone Extensible Markup Language (XML) capabilities and entry to purposes equivalent to attendant console, CUCM Assistant, and others.
  • determine 1-3 shows a Unified Communications network through which the main website is connected to a far off site via a centralized call-processing environment. The main site is furthermore linked to a remote cluster through an intercluster trunk (ICT) representing a distributed convoke processing environment. The aggregate of both centralized and allotted cognomen processing represents a hybrid call-processing mannequin through which minuscule sites exhaust the CUCM substances of the leading site, but stout remote offices abide their personal CUCM cluster. On the bottom left of determine 1-3 is a SIP trunk, usually over a Metro Ethernet connection to a web Telephony carrier provider (ITSP). The improvement of the SIP trunk is that the ITSP gives the gateways to the PSTN in its region of your presenting gateways on the leading site.

    figure 1-three

    An IP WAN outage in motif 1-three will antecedent an outage of call-processing functions for the far off web site related in a centralized trend. The remote cluster will now not undergo a call-processing outage, however the faraway cluster are not able to dial the main web page over the IP WAN entire through the outage. Mission-important voice purposes (voice mail, interactive voice response [IVR], and the like) establish on the main web page can exist unavailable to any of the different websites throughout the WAN outage.

    If the ITSP is the usage of the equal hyperlinks that allow IP WAN connectivity, entire calls to and from the common public switched telephone network (PSTN) will furthermore exist unavailable.

    A deployment just dote the one shown in motif 1-3 is considered badly designed as a result of the shortcoming of IP WAN and PSTN backup.

     Dial draw challenges

    In a multisite deployment, with a unique or dissimilar CUCM clusters, dial draw design requires the dignity of a few concerns that achieve not exist in single-web page deployments:

  • Overlapping numbers: users establish at diverse sites can abide the identical listing numbers assigned. as a result of directory numbers constantly are absorbing handiest within a web page, a multisite deployment requires a solution for overlapping numbers.

  • Nonconsecutive numbers: Contiguous stages of numbers are critical to summarize name-routing tips, analogous to contiguous IP tackle stages for route summarization. Such blocks may furthermore exist represented via one or a number of entries in a name-routing table, equivalent to route patterns, dial peer vacation spot patterns, and voice translation rules, which preserve the routing desk brief and simple. If each endpoint requires its own entry within the name-routing table, the desk gets too huge, lots of reminiscence is required, and lookups lift extra time. hence, nonconsecutive numbers at any web site don't look to exist best for effectual convoke routing.

  • Variable-size numbering: Some international locations, such because the U.S. and Canada, abide mounted-size numbering plans for PSTN numbers. Others, similar to Mexico and England, abide variable-length numbering plans. an issue with variable-length numbers is that the comprehensive length of the quantity dialed can furthermore exist decided simplest by using the CUCM route draw via anticipating the interdigit timeout. awaiting the interdigit timeout, everyday as the T.302 timer, provides to the submit-dial delay, which may furthermore annoy users.

  • Direct inward dialing (DID) ranges and E.164 addressing: When for the judgement that integration with the PSTN, internally used listing numbers ought to exist regarding exterior PSTN numbers (E.164 addressing). reckoning on the numbering draw (mounted or variable) and services supplied via the PSTN, right here options are usual:

  • each and every interior listing number relates to a difficult and fast-size PSTN quantity: in this case, each and every interior directory quantity has its personal dedicated PSTN quantity. The listing quantity can, however does not should, suit the least-enormous digits of the PSTN number. In international locations with a set numbering plan, such as the North American Numbering draw (NANP), this usually skill that the 4-digit office codes are used as inner listing numbers. If these aren't exciting, digits of office codes or administratively assigned site codes can exist introduced, leading to 5 or extra digits being used for interior directory numbers.

    an additional solution is to now not reuse any digits of the PSTN quantity however to easily map each and every internally used directory number to any PSTN number assigned to the company. in this case, the internal and exterior numbers would not abide anything else in common. If the internally used directory number fits the least-huge digits of its corresponding PSTN quantity, colossal digits may furthermore exist set at the gateway or trunk. also, widely wide-spread exterior mobile quantity masks, transformation masks, or prefixes can furthermore exist configured. here is actual because entire inside directory numbers are modified to entirely qualified PSTN numbers within the identical approach. one other instance is if the inside listing number consists of components of the PSTN number and administratively assigned digits akin to website codes plus PSTN station codes, or distinct tiers, similar to PSTN station codes 4100 to 4180 that map to listing numbers 1100 to 1180, or totally unbiased mappings of interior listing numbers to PSTN numbers. if so, one or more translation suggestions abide to exist used for incoming calls, and one or more calling birthday party transformation suggestions, transformation masks, exterior mobile number masks, or prefixes ought to exist configured.

  • No DID usher in mounted-size numbering plans: To evade the requirement of 1 PSTN quantity per internal directory quantity when the exhaust of a difficult and fast-length numbering plan, it is equitable to disallow DID to an extension. as an alternative, the PSTN trunk has a unique number, and entire PSTN calls routed to that number are despatched to an attendant, auto-attendant, receptionist, or secretary. From there, the calls are transferred to the acceptable interior extension.

  • inside directory numbers are allotment of a variable-length quantity: In countries with variable-length numbering plans, a usually shorter "subscriber" number is assigned to the PSTN trunk, but the PSTN routes entire calls starting with this quantity to the trunk. The caller can add digits to identify the extension. There is not any fastened variety of additional digits or complete digits. besides the fact that children, there is a maximum, continually 32 digits, which provides the freedom to opt for the length of directory numbers. This optimum size may furthermore exist less. for example, in E.164 the maximum number is 15 digits, not including the country code. A caller readily adds the acceptable extension to the company's (short) PSTN number when placing a convoke to a particular user. If handiest the short PSTN quantity without an extension is dialed, the convoke is routed to an attendant inside the company. Residential PSTN numbers are continually longer and achieve not permit further digits to exist introduced; the office just described is obtainable only on trunks.
  • classification of quantity (TON) in ISDN: The calling quantity (the automated quantity Identification [ANI]) of calls being got from the PSTN can furthermore exist represented in different ways:

    - As a seven-digit subscriber quantity- As a ten-digit quantity, including the area code- In overseas layout with the country code in entrance of the area code

    To standardize the ANI for entire calls, the structure it truly is used abide to exist regular, and the number must exist converted thus.

  • Optimized cognomen routing: Having an IP WAN between websites with PSTN entry in any respect websites permits PSTN toll bypass by means of sending calls between sites over the IP WAN instead of the exhaust of the PSTN. In such scenarios, the PSTN should silent exist used as a backup path only in case of WAN failure. another solution, which extends the concept of toll pass and might potentially reduce toll prices, is to additionally exhaust the IP WAN for PSTN calls. With tail-conclusion hop-off (TEHO), the IP WAN is used as a lot as possible, and the gateway it's closest to the dialed PSTN destination is used for the PSTN breakout.
  •  Overlapping and nonconsecutive numbers

    In motif 1-four, Cisco IP phones on the main site exhaust directory numbers 1001 to 1099, 2000 to 2157, and 2365 to 2999. at the faraway website, 1001 to 1099 and 2158 to 2364 are used. These directory numbers abide two issues. First, 1001 to 1099 overlap; these directory numbers exist at both sites, so they don't look to exist pleasing right through the complete deployment. This causes an issue: If a user in the remote web page dialed most effectual the 4 digits 1001, which mobilephone would ring? This topic of overlapping dial plans must exist addressed with the aid of digit manipulation. moreover, the nonconsecutive exhaust of the orbit 2000 to 2999 (with some replica numbers at the two websites) would require a significant variety of extra entries in name-routing tables since the tiers can hardly ever exist summarized by means of one (or just a few) entries.

    figure 1-four

     fixed versus variable-size numbering plans

    a fixed numbering draw points fixed-size area codes and aboriginal numbers. An open numbering draw aspects variance in length of area code or local quantity, or both, inside the nation.

    desk 1-1 contrasts the NANP and a variable-length numbering draw -- Germany's numbering draw in this instance.

    desk 1-1

    component Description fixed Numbering draw (NANP) Variable-size Numbering draw (Germany) nation code A code of 1 to three digits is used to compass the selected telephone tackle for each nation or special service. harvest the E.164 common from http://itu.org to sight entire overseas country codes. 1 49 area code Used inside many nations to route calls to a specific metropolis, vicinity, or special provider. reckoning on the nation or location, it might furthermore exist referred to as a numbering draw area, subscriber trunk dialing code, national vacation spot code, or routing code. Three digits Three to 5 digits Subscriber number Represents the specific telephone number to exist dialed, nonetheless it does not encompass the nation code, area code (if relevant), international prefix, or trunk prefix. Three-digit alternate code plus a 4-digit station code Three or greater digits Trunk prefix The preparatory digits to exist dialed in a domestic name, before the enviornment code and the subscriber number. 1 0 access code a bunch it truly is traditionally dialed first "to procure out to the PSTN," used in PBXs and VoIP programs. 90 overseas prefix The code dialed earlier than an international number (country code, enviornment code if any, and then subscriber number). 011 00 or + (+ is used with the aid of cell phones)

    Examples:

  • in the U.S.: 9-1-408-555-1234 or 1-555-1234 (inside the identical area code)
  • U.S. to Germany: 9-011-forty nine-404-132670
  • within Germany: 0-0-404-132670 or 0-132670 (in the same enviornment code)
  • Germany to the U.S.: 0-00-1-408-555-1234 (word: the 1 in 00-1-408 is the U.S. country code, now not the trunk prefix.)
  • The NANP PSTN quantity is 408-555-1234, DID is not used, and entire calls placed to the main web site are handled with the aid of an attendant. there is a remote website in Germany with the E.164 PSTN number +49 404 13267. 4-digit extensions are used at the German region, and DID is allowed as a result of digits can furthermore exist delivered to the PSTN number. When calling the German workplace attendant (now not figuring out a selected extension), U.S. clients would dial 9-011-forty nine-404-13267. notice how the + is changed through the international prefix 011 and the entry code 9. If the cell with extension 1001 should exist known as without delay, 9-011-49-404-13267-1001 needs to exist dialed.

     Variable-length numbering, E.164 addressing and DID

    figure 1-5 illustrates an example in which the main web page with CUCM resides in the U.S. and a faraway web page without CUCM resides in Germany. The NANP PSTN quantity in the U.S. is 408-555-1234. keep that DID isn't used, as a result of entire calls placed to the leading website are handled by an attendant. A far off web site in Germany has PSTN quantity +forty nine 404 13267. 4-digit extensions are used on the German region, and DID is allowed because digits can exist introduced to the PSTN number. When calling the German office attendant (now not understanding a specific extension), U.S. clients would dial 9-011-49-404-13267. If the telephone with extension 1001 should exist called without delay, 9-011-forty nine-404-13267-1001 has to exist dialed.

    figure 1-5

    The logic of routing calls by using CUCM over the WAN or through the PSTN is appropriately transparent to the mobilephone consumer.

     Optimized cognomen routing and PSTN backup

    There are two ways to rescue fees for PSTN calls in a multisite deployment:

    in the illustration shown in determine 1-6, a cognomen from Chicago to San Jose could exist routed as follows:

  • The Chicago CUCM specific person dials 9-1-408-555-6666, a PSTN mobilephone discovered in San Jose.
  • The cognomen is routed from Chicago CUCM categorical Router to the San Jose CUCM cluster over the IP WAN with either SIP or H.323.
  • The San Jose CUCM routes the convoke to the San Jose gateway, which breaks out to the PSTN with what now becomes a local cost effectual cognomen to the San Jose PSTN.
  • The San Jose PSTN imperative workplace routes the call, and the mobile rings.
  • figure 1-6

    If the WAN abide been unavailable for any intent earlier than the call, the Chicago Gateway would abide to exist safely configured to route the convoke with the appropriate digit manipulation through the PSTN at a probably larger toll cost to the San Jose PSTN cellphone.

     NAT and security issues

    In single-web page deployments, CUCM servers and IP telephones usually exhaust deepest IP addresses as a result of there is not any should communicate with the backyard IP world. NAT isn't configured for the mobile subnets, and attacks from the outside are unattainable. In multisite deployments, although, IP security (IPsec) digital deepest community (VPN) tunnels will furthermore exist used between websites. The VPN tunnels enable most effectual intersite conversation; access to the covered interior networks is not viable from the backyard—simplest from the different web page in the course of the tunnel. for this reason, assaults from the outdoor are blocked on the gateway. To configure IPsec VPNs, the VPN tunnel ought to exist configured to terminate on both gateways in the diverse websites. now and again here's now not viable; as an instance, both sites can exist below different administration, or perhaps safety guidelines don't permit the configuration of IPsec VPNs.

    In this nature of case, or when connecting to a public service similar to an ITSP, NAT must exist configured for CUCM servers and IP telephones. Cisco calls this Hosted NAT Traversal for Session brink Controllers.

    In motif 1-7, company A and business B each exhaust IP network 10.0.0.0/eight internally. To communicate over the cyber web, the private addresses are translated into public IP addresses. company A makes exhaust of public IP community A, and company B uses public IP network B. entire CUCM servers and IP phones can exist reached from the internet and communicate with each different.

    As soon as CUCM servers and IP phones will furthermore exist reached with public IP addresses, they're discipline to attacks from the outside world, introducing talents safety issues.

    figure 1-7

    down load and browse "picking considerations in a Multisite Deployment" in its entirety.


    Cisco Addresses Collaboration Portfolio Shortcoming | killexams.com existent Questions and Pass4sure dumps

    CISCO ally climax — Cisco has no longer simplest invigorated its collaboration crew with unusual blood, the vendor on Tuesday brought unusual collaboration integrations and items to bolster require and dissipate user disappointment. a huge participant in unified communications, Cisco boasts 300 million clients globally.

    Cisco's Amy Chang

    Cisco’s Amy Chang

    From a methodology point of view, Cisco is engaged on creating a unique unified UC portfolio.

    “Bridges, no extra islands,” referred to Amy Chang, senior vice latest, collaboration know-how group. “You’re going to sight the portfolio Come together in a manner it hasn’t before.”

    partners and users will hear Cisco talk about a cloud-first manner this week on the company’s accomplice climax in Las Vegas, but not a cloud-most effectual approach.

    “we now abide 36 million clients on Jabber. Their on-prem portfolio; that you can trust that we’re going to exist developing for that as well,” famous Chang. “You’ll perceive us constructing on each side.”

    Cisco made information bulletins that contact on its collaboration strategy.

    Two unusual collaboration transformations, announced Tuesday, center of attention on BroadCloud Calling and Huddles spaces. the brand unusual Cisco BroadCloud Calling boasts integration with Webex groups and conferences, and is derived with a unusual collaboration Flex draw for provider providers. Cisco bought BroadSoft for $171 billion a yr ago as a allotment of its movement from switching and routing to software.

    On the Huddles front, admitting that it hasn’t reached its talents due to the fact being introduced a yoke of years in the past, Sri Srinivasan, vice chairman and well-known supervisor, team Collaboration group, announced three unusual products: Webex Share, Webex latitude Mini tackle and Webex Board 55.

    Cisco BroadCloud Calling is a mobile gadget within the cloud, providing the benefits of a yardstick PBX within the cloud. Cisco Webex groups could exist accessible through provider providers. It’s designed for companies with more than 100 personnel.

    “Webex groups now turns into PBX within the cloud,” said Aruna Ravichandran, vice president, global advertising and marketing at Cisco.

    Cisco additionally introduced unusual BroadCloud Calling to the Flex Plan, primarily for service suppliers. What that potential is that Cisco BraodCloud Calling is a unusual option in the draw and service providers can bundle or blend and apt how their shoppers want to set up – on-premises or in the cloud – in a unique package with a unique invoice.

    This retort will initially exist available through six carrier providers in the U.S. and extend to aid international locations across 19 international locations in 2018, and greater in 2019 and beyond.

    moreover, a unusual Cisco Calling App will exist attainable from carrier providers who sell BroadCloud Calling whereas using the Flex Plan — and that they can private-label the app. It’s additionally built-in with Outlook and the business directory to simplify searching for colleagues.

    Huddle spaces are rooms designed for five individuals or fewer, and there are about 25 million Huddle areas today, representing a 20 % boom rate over two years; youngsters, 48 % of huddle spaces don't abide any collaboration know-how. It’s no examine yourself why 78 % of huddle clients report that they’re pissed off with Huddle areas collaboration.

    With this announcement of Webex Share, Webex latitude tackle Mini and Webex Board fifty five, Cisco is out to …

    Pages:  1 2 next


    building Bridges for larger finger | killexams.com existent Questions and Pass4sure dumps

    they vow there’s energy in numbers. How’s this one for you?

    Cisco’s collaboration portfolio serves over 300 million individuals worldwide – and counting.

    Our know-how solutions are changing lives, setting the habitual for the route americans connect, collaborate and create, on daily basis. And whereas I’m nevertheless relatively unusual to the business, i am live proof of the value of connections – within the enterprise I based, and in my own and skilled existence.

    nowadays, groups count on technology to participate content, communicate naturally, and co-create. with out this skill, the connections between colleagues – the moments that power existent value – are lost.

    We lift this accountability significantly at Cisco, which is why, when you reckon that becoming a member of the company in may also, my group and i abide been challenging at work, addressing probably the most crucial ways to enhance their expertise adoption: proceed operation amongst their products and interoperability with different existing options.

    comfortably put, their products need to toil beautifully together. as a result of sure, while there is energy in numbers, frequently what may abide gyrate into a significant event can conveniently gyrate into a overlooked probability without the suitable connectivity and conversation between teams (who can neglect this recoil-beneficial parody of conference calls).

    We’ve made unbelievable progress. Jabber and Webex teams now toil together in order that consumers wanting to circulation to persistent, cloud-based mostly messaging can stream group via group as they dote as a substitute of doing a tough cutover, which is insane.

    We’re pile bridges, no longer islands. a lot and a lot of bridges.

    Small groups, large affect

    accept as sound with huddle spaces.

    these days, cubicles are out. people are using huddle areas to collaborate informally with their groups in sound time. reckon it or no longer, about 25 million huddle areas exist these days (and that quantity continues growing).**

    These smaller spaces supply a superb vicinity for personnel to meet, but they often want tremendous expertise. decent success sharing your draft of that huge presentation or asking your remote colleague for her remarks. Most huddle areas are ill-equipped for projects dote these, not to mention to present consistent experiences between areas and interfaces.

    today, these are desk stakes.

    Enter the brand-new Webex latitude package Mini™. it is custom-made for smaller, greater intimate areas but contains the same AI, cameras and microphones that shoppers exist awake of and cherish in their larger methods. It “wakes up” for those who enter the latitude and nice-tunes the video so everyone within the house is seen.

    For larger spaces the region americans want to whiteboard and co-create, we’ve created the Webex Board 55™. It’s newly stronger with features dote browser entry and third-birthday party integrations are blanketed right within the board to boot, too.

    Now deem about you’re standing over somebody’s shoulder to peer what’s on their laptop screen. How are you able to execute these biological meetings extra constructive? Webex Share™ can immediately gyrate any local television or display into a instant presentation device when used with a Cisco Webex app via its palm-sized adapter, no cables essential.

    These options are only a number of of the different major improvements their Collaboration team revealed this week at Cisco’s associate Summit. To aid purchasers procure greater first rate toil carried out, we’ve additionally announced unusual cloud services and items, together with the Cisco BroadCloud Calling and Cisco Calling App delivered by route of main provider providers.

    And we’re simply getting entire started.

    Cisco Collaboration: Their covenant to shoppers

    In electrical engineering, a component either performs or it doesn’t – advertising slogans can’t execute a chip precipitate sooner any further than they can combine a fancy community or create a fascinating consumer-interface.

    At Cisco, they need their valued clientele’ IT teams to exist in a position to deploy, control and scale their solutions effectively. They want their personnel to harvest the benefits of a unified and modern collaboration event – for tools at toil to exist a delectation to use.

    within the coming 12 months, Cisco Collaboration is dedicated to pile bridges, not islands. they are simplifying how they toil with companions and clients, equally assisting both premise and cloud environments and making inescapable first-rate and predictability among their portfolio.  We’ll achieve it across calling, contact core, video, conferences, and messaging – entire in the identify of meaningful experiences and even more advantageous results.

    americans regularly question me, “What turned into it that made you so excited to Come back and exist a allotment of the group right here at Cisco?” smartly, I’ll let you know. It’s the americans – those I toil with and people they now abide the privilege of serving and connecting through their solutions. entire 300 million of them!

    I’m excited to participate their successes and their learnings over the path of this year.  meanwhile, I’d really want to know the route their Collaboration portfolio is assisting you and your enterprise navigate this unusual digital world.

    ** source:  Recon research 2018


    500-052 Deploying Cisco Unified Contact center Express

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    DKSH and Cisco Transform the Customer Service experience in Malaysia | killexams.com existent questions and Pass4sure dumps

    KUALA LUMPUR, Malaysia, 03 October 2013 – DKSH Malaysia, the leading Market Expansion Services provider in the country, has implemented Cisco® Unified Contact center Express solutions to enhance the customer service experiences for their business Unit Healthcare. The solution will streamline contact center management and processes for agents at DKSH engaging with their pharmaceutical, medical device and consumer health customers.

    Using Cisco Unified Contact center Express provides DKSH with improved customer experience with comprehensive contact management and sophisticated convoke routing capabilities. Cisco Unified Contact center Express furthermore includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.

    Easy to deploy and use, Cisco Unified Contact center Express delivers a highly secure, virtual, and sophisticated customer interaction management solution for up to 400 agents. It provides state-of-the-art built-in interactive voice response capability, and proactive customer service for an enhanced customer experience with integrated outbound convoke management capabilities. Multichannel features comprehend handling voice, email, web-chat and companionable media inquiries. The technology implementation aims to help agent productivity and business results with real-time monitoring of distribution and reporting; increasing customer convoke resolution with access to expert technical advice through instant messenger and chat functions; and reducing dropped calls.

    The technology implementation aims to help agent productivity and business results with real-time monitoring of distribution and reporting; first convoke resolution with the aid of chat features for expert technical advice; and reducing dropped calls.

    Spokesperson quotes:

  • Marc Franck, Vice President business Unit Healthcare, DKSH Malaysia
  • "DKSH is the leading Market Expansion Services provider in Malaysia and their employees operate a knowledge-based business model and act as route-to-market specialists to provide market insight, marketing and sales as well as physical distribution supported by a leading-edge IT platform. It is their commitment to clients and customers to exhaust technology to expand operational efficiency and effectiveness in order to aid them grow their business. With Cisco Unified Contact center Express, they point to personalize customer service experience to deliver higher productivity and a wider competitive edge for us in Malaysia."

  • Irving Tan, Vice President for Cisco in ASEAN
  • "DKSH is leading the route in the Market Expansion Services industry in Malaysia by connecting the unconnected – where technology is leveraged to expand operational efficiency, lower back costs, and help availability risk management. This is particularly germane in a market dote Malaysia, where knowledge-workers are the backbone of customer support, as the country transforms into a connected logistics hub."

    About DKSH

    DKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their business in unusual or existing markets.

    Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 680 business locations in 35 countries – 660 of them in Asia – and 26,300 specialized staff, DKSH generated net sales of CHF 8.8 billion in 2012.

    DKSH business Unit Healthcare is the leading Market Expansion Services provider for healthcare companies seeking to grow their business in Asia. Custom-made offerings comprise registration and market entry studies as well as importation, customs clearance, marketing and sales to physical distribution, invoicing and cash collection. Products available through DKSH Healthcare comprehend ethical pharmaceuticals, consumer health, over-the-counter (OTC), as well as medical devices.

    With 150 business locations in 13 countries and around 9,000 specialized staff, business Unit Healthcare serves over 160,000 customers and generated net sales of around CHF 3.7 billion in 2012.

    About DKSH Malaysia

    DKSH Malaysia is an operation within the DKSH group, offering DKSH's clients and customers a comprehensive network of sales, marketing, logistics, and distribution services, as well as well-established profound local relationships built since its establishment in 1923 in Malaysia. It is one of the oldest and largest Market Expansion Services providers in the country, serving 130 brand owners, 13,000 customers and employing a workforce of over 3,000 specialized staff.

    About Cisco

    Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that unbelievable things can befall when you connect the previously unconnected. For ongoing news, gladden proceed to http://thenetwork.cisco.com. Cisco products are supplied in Malaysia by the channel partners of Cisco Systems International B.V. and Cisco International Limited, each being a wholly owned subsidiary of Cisco Systems, Inc.

    ###

    Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can exist establish at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The exhaust of the word ally does not imply a partnership relationship between Cisco and any other company.

     

    Cisco Unified Contact center Enterprise: Inside the IP contact center | killexams.com existent questions and Pass4sure dumps

    The cover of the book 'Cisco Unified Contact center Enterprise' by Gary Ford, published by Cisco Press. This chapter excerpt details the various products in the Cisco Contact center suite, what differentiates Cisco Unified Contact center from Cisco Unified intelligent Contact Manager (UICM), the proper exhaust cases for Cisco Unified Contact center Enterprise (UCCE), Unified Contact center Hosted (UCCH) and Unified Contact center Express (UCCX), and more.Call centers abide changed quite a bit from the early days of private arm exchange (PBX)-based setups designed primarily for straightforward incoming convoke management. Today's more fully featured contact centers, built on automatic convoke distributor (ACD)- and IP-based platforms, back the receipt and intelligent routing of inbound sessions through an array of unified communications (UC) technologies, including instant messaging, video conferencing and collaboration services.

    Managing the IP contact center -- especially for enterprises with assets distributed across many sites, which could necessitate a virtualized convoke center approach -- requires a strong, scalable, integrated product suite equipped to quickly and effectively route voice and video calls across multiple sites based on intricate business policies. Cisco believes it can offer enterprise customers just that nature of solution -- a robust portfolio that can not only meet the yardstick requirements of traditional call-handling, but furthermore provide a wide variety of advanced, IP-based solution features.

    In this excerpt of a chapter from Cisco Unified Contact center Enterprise, author Gary Ford breaks down the various products in the Cisco Contact center suite, which participate a code ground but can serve very different roles, depending on a customer's telephony requirements.

    Ford explains what differentiates Cisco's Unified Contact center offering from its Unified intelligent Contact Manager platform, as well as the proper exhaust cases for Cisco Unified Contact center Enterprise (UCCE), Unified Contact center Hosted (UCCH) and Unified Contact center Express (UCCX). He furthermore details the benefits and features of the specific products that execute up the Cisco Unified Contact center Enterprise and other Cisco contact center suites, including Cisco Agent Desktop, Cisco Unified Mobile Agent, Cisco Unified Customer Voice Portal and much more.

    Download the PDF of this chapter excerpt on Cisco's Contact center portfolio from the book Cisco Unified Contact center Enterprise.

    Reproduced from the book Cisco Unified Contact center Enterprise by Gary Ford (ISBN-10: 1-58714-117-5; ISBN-13: 978-1-58714-117-1). Copyright 2011, Cisco Press. entire rights reserved. For more information about this and other similar titles, visit Cisco Press.

    About the book:

    In Cisco Unified Contact center Enterprise, author Gary Ford offers the guidance you need to optimally configure and manage Cisco Unified Contact center Enterprise in any environment. Ford brings more than 13 years of hands-on experience in designing, deploying and maintaining Cisco telephony and contact center solutions to his coverage of the enterprise and hosted versions of Cisco Unified Contact Center. He furthermore covers why Cisco Unified Contact center Enterprise's individual elements toil the route they achieve and how to fulfill key tasks in Cisco Unified Contact center Enterprise.

    Read Cisco Unified Contact center Enterprise to learn more about the following:

  • The specifics of the Cisco Unified Contact center product portfolio and platform architecture;
  • Configurations that can aid liquidate errors and reduce downtime;
  • Monitoring and troubleshooting UCCE systems;
  • Choosing the right deployment model -- single-site, multisite or clustered -- for your environment;
  • UCCE deployment and application configuration, including preparation, planning, design and implementation;
  • Implementing traditional, current-generation and next-generation convoke routing;
  • Mastering best practices for convoke flow scripting;
  • Understanding UCCE's nodes and distributed processes;
  • Building a spotless system startup sequence;
  • Designing, implementing and delivering Cisco Unified Communications Manager and Unified IP Interactive Voice Response solutions;
  • Efficiently setting up and managing UCCE databases;
  • Utilizing UCCE's reporting tools;
  • Creating advanced applications with data-driven routing;
  • Maintaining any UCCE deployment, including older versions;
  • Using a best practices troubleshooting methodology; and
  • Mastering valuable, little-known Cisco diagnostic tools.

  • LaSalle Solutions Achieves Advanced Unified Communications Specialization From Cisco in the United States | killexams.com existent questions and Pass4sure dumps

    CHICAGO, IL--(Marketwired - May 1, 2013) - LaSalle Solutions announced today that it has achieved the Advanced Unified Communications Specialization from Cisco®. This specialization recognizes LaSalle Solutions as having fulfilled the training requirements and program prerequisites to sell, deploy and back comprehensive Cisco Unified Communications solutions. 

    "Customer networks are no longer confined to the tangible office -- they are spread across mobile and global networks," says Steven Robb, President - Solutions Group, LaSalle Solutions. "We toil with their customers to better draw and accommodate to these growing collaboration and communications networking challenges. Cisco's Advanced Unified Communications Specialization enables us to exist innovators in creating the best solutions and offerings for their unique needs."

     "As a Cisco Advanced Unified Communications Specialized Partner, LaSalle Solutions' investment in the training required to provide integrated, collaborative and adaptive unified communications solutions rank them among the industry's most qualified," said Richard McLeod, director of unified communications for worldwide channels at Cisco. 

    The Cisco Advanced Unified Communications Specialization is designed to aid Cisco resale channel partners -- whether minuscule to medium-sized businesses or enterprise-scale organizations -- meet a wide orbit of customer needs. It allows partners to focus on unified communications market opportunities that require advanced product erudition and the skill to deploy solutions over multiple sites and geographies. Cisco Advanced Unified Communications Specialized Partners are specialists in pile solutions based on the industry-leading Cisco Unified Communications portfolio. These products comprehend Cisco Unified CallManager, Cisco unity Connection, Cisco unity voice messaging and unified messaging, and Cisco unity Express, Cisco Unified Contact center Express, Cisco Unified Videoconferencing and Cisco Unified MeetingPlace Express.

    The Cisco Resale Channel Program provides partners with the training required to build sales, technical and Cisco Lifecycle Services skills, and then validates their skills through a third-party audit. Cisco resale ally certifications -- Select, Premier, Silver and Gold -- represent an increasing breadth of skills across key technologies and a partner's skill to deliver integrated networking solutions. Cisco resale ally specializations -- SMB, Express, Advanced and Master -- reflect an increasing depth of sales, technical and service expertise in particular technologies. Achieving Cisco Advanced Unified Communications Specialization furthermore provides LaSalle Solutions access to comprehensive sales, technical, and lifecycle services training and back available from Cisco.

    About LaSalle Solutions: LaSalle Solutions (www.elasalle.com) is a leading provider of life-cycle management services for technology and capital assets. From acquisition and financing through IT asset management, maintenance and disposition, LaSalle's processes, outstanding customer service, and powerful online toolset LAMP, enable customers to more economically and effectively manage time, maintenance credits, as well as tackle deployment, tracking and decommissioning.

    Founded in 1980, LaSalle Solutions is an independently operated company and a wholly-owned subsidiary of MB fiscal Bank, N. A. MB fiscal Bank's holding company, MB Financial, Inc., is traded on the NASDAQ as "MBFI".

    Learn more by visiting www.elasalle.com and www.YouTube.com/LaSalleSolutions.

    LaSalle Solutions and LAMP are registered trademarks of LaSalle Solutions in the United States.Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.



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