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642-164 Unified Contact focus Express and Unified IP/IVR (UCCXD) v 1.1

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642-164 exam Dumps Source : Unified Contact focus Express and Unified IP/IVR (UCCXD) v 1.1

Test Code : 642-164
Test title : Unified Contact focus Express and Unified IP/IVR (UCCXD) v 1.1
Vendor title : Cisco
exam questions : 101 actual Questions

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Cisco Unified Contact focus Express

Cisco Unified Communications manager Overview | killexams.com actual Questions and Pass4sure dumps

with the aid of: Dennis Hartmann

service provider takeaway: Cisco Unified Communications manager (CUCM) is the title routing and signaling section of the Cisco Unified Communications solution. This component to the chapter excerpt from the booklet implementing Cisco Unified Communications manager, half 1 will deliver an overview of the modern features, as well because the edge needful to set up, configure and set up a Cisco Unified Communications solution.

down load the .pdf of the chapter here.

Cisco Unified Communications (UC) is an IP-primarily based communications gadget integrating voice, video, statistics, and mobility products and purposes. It allows extra helpful, cozy communications and may seriously change the route wherein they communicate. UC represents a communications paradigm shift like that of the invention of the telegraph. UC removes the geographic barriers of constructive communications by utilizing voice, video, and information integration. company will furthermore be performed with a fluidity that progresses and evolves with you. assistance has been at their fingertips for a long time, however UC allows the sharing of this assistance to create learning and cost.

Cisco UC is a component of an integrated solution that contains network infrastructure, protection, mobility, community administration items, lifecycle capabilities, resilient deployment and outsourced management alternatives, conclusion-consumer and accomplice financing applications, and third-party conversation functions.

Cisco UC can significantly change the ground line of enterprise by using growing more valuable communications with out losing the own nature of a face-to-face dialog. more valuable verbal exchange leads to reduced time to market and nimble transformation of enterprise approaches through collaboration.

Cisco UC retort ComponentsThe Cisco UC strategy encompasses voice, video, and records site visitors within a single community infrastructure. Cisco UC machine is capable of managing complete three traffic types and interfacing with complete standards-based community protocols.

Cisco IP Communications represents a brand modern route of offering UC performance to enterprise purchasers. as an alternative of providing a set of disjointed products with particular person free up dates, checking out methodology, and documentation, Cisco UC is a coordinated liberate of an integrated set of products which are verified, documented, and supported as a system.

figure 1-1 illustrates the 4 commonplace layers of the Cisco UC voice infrastructure model and the components that effect up the layers.

The components of the average layers are as follows:

  • Infrastructure layer: The infrastructure incorporates routers, switches, and voice gateways. The infrastructure layer incorporates information, voice, and video between complete network devices and applications. this accretion furthermore gives excessive availability, administration, exceptional of carrier (QoS), and community safety.
  • call manage layer: The summon control layer gives for summon processing, device handle, and administration of the dial arrangement and lines. summon handle may furthermore be offered via a CUCM, CUCM categorical, or CUCM company edition (CMBE). This ebook specializes in the CUCM product, which is nearly similar to the Cisco Unified CMBE. summon processing is bodily unbiased from the infrastructure layer. for instance, a CUCM, Cisco Unified CMBE, or CUCM specific in San Jose can manner summon handle for a implement bodily found in Chicago.
  • purposes layer: applications are unbiased from name-handle capabilities and the physical voice-processing infrastructure. purposes, including those listed perquisite here, are integrated through IP, which allows the applications to dwell any plot inside the community:
  • Voice mail, integrated messaging, and unified messaging applications are offered through Cisco team spirit, Cisco harmony categorical, or Cisco harmony Connections products.
  • Contact centers of a considerable number of sizes can be built with Cisco Unified Contact focus and Cisco Unified Contact core specific.
  • Cisco Unified MeetingPlace and MeetingPlace express are medium- to massive-scale conferencing servers that befriend video integration. The MeetingPlace product integrates lecture-style conferences with scalable collaboration and manage tools. Cisco Unified MeetingPlace specific is located to the little to medium-sized businesses. MeetingPlace express is the successor of the Cisco conference Connection server.
  • Cisco Emergency Responder (ER) enhances the present emergency functionality offered by route of CUCM. Cisco ER provides actual vicinity updates for cellular devices to guarantee that emergency calls to the common public security answering component (PSAP) are accurately routed to the PSAP in cost of emergency calls for that site. Cisco ER identifies the caller district and maps complete calls from that physical district to an emergency line identification quantity (ELIN) by utilizing common automated number identification (ANI)/caller identification (CLID). The ELIN is registered with the PSAP as an Emergency Response district (ERL). Deploying this skill helps effect inevitable greater positive compliance with legal or regulatory tasks, thereby decreasing the existence and liability hazards related to emergency calls.
  • The Cisco Unified Presence server collects advice about the availability and communications capabilities of a person and offers this tips to watchers of the consumer as a standing indication. The reputation suggestions includes the consumer's communications machine availability. for example, the user could be attainable by route of mobile, video, internet collaboration, or videoconferencing.
  • general protocol interfaces, including Telephony utility Programming Interface (TAPI), Java Telephony application Programming Interface (JTAPI), elementary remonstrate entry Protocol (soap), Q.SIG, H.323, Media Gateway control Protocol (MGCP), and Session Initiation Protocol (SIP) can be found to support third-birthday party purposes.
  • Endpoints layer: The endpoints layer brings applications to the user, no matter if the conclusion machine is a Cisco IP cell, a computer the usage of a application-based mobilephone, or a communications client or video terminal. Cisco UC gives multiprotocol usher for Skinny customer handle Protocol (SCCP), H.323, MGCP, and SIP.
  • Cisco UC network

    The Cisco UC device delivers totally integrated communications, converging voice, video, and records over a single network infrastructure the usage of standards-based protocols. The Cisco UC gadget promises unparalleled efficiency and capabilities to handle current and rising communications needs in the commercial enterprise atmosphere, as illustrated by means of the community topology in determine 1-2.

    The Cisco UC product suite is designed to optimize functionality, in the reduction of configuration and preservation requirements, and provide interoperability with numerous different purposes. It offers this skill whereas retaining excessive availability, QoS, and security.

    The Cisco UC device integrates here major communications technologies:

  • IP telephony: IP telephony refers to know-how that transmits voice communications over a network the exhaust of IP standards. Cisco UC contains a wide array of hardware and utility items equivalent to name-processing agents, IP telephones, voice-messaging systems, video instruments, conferencing, and many different purposes.
  • customer contact core: Cisco Unified Contact middle products are a fuse of strategy and architecture to revolutionize title core environments. Cisco Unified Contact middle promotes effective and positive consumer communications across tremendous networks through enabling agencies to draw from a broader attain of elements to carrier customers. These supplies encompass access to a tremendous pool of brokers and dissimilar channels of verbal exchange and consumer self-assist tools.
  • Video telephony: The Cisco Unified Video capabilities products enable true-time video communications and collaboration the usage of the same IP network and call-processing agent as Cisco UC. Cisco Unified Video learning doesn't require special end-user practicing. Video calling with Cisco Unified Video talents is as smooth as dialing a phone number.
  • rich-media conferencing: Cisco Unified MeetingPlace creates a virtual assembly environment with an built-in set of IP-based outfit for voice, video, and net conferencing.
  • Third-birthday celebration functions: Cisco works with leading-aspect businesses to give the broadest election of imaginative third-birthday celebration IP communications functions and items concentrated on critical company needs such as messaging, consumer care, and workforce optimization.
  • CUCM FunctionsCUCM extends commercial enterprise telephony features and features to packet telephony network contraptions. These packet telephony network gadgets encompass Cisco IP phones, mediaprocessing gadgets, VoIP gateways, and multimedia functions. additional records, voice, and video features, corresponding to converged messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response programs, suffer interaction with the IP telephony retort throughout the CUCM utility programming interface (API).

    CUCM gives these capabilities:

  • name processing: summon processing refers back to the complete system of originating, routing, and terminating calls, including any billing and statistical collection strategies.
  • Signaling and gadget handle: CUCM sets up complete the signaling connections between title endpoints and directs instruments comparable to telephones, gateways, and conference bridges to set up and rip down streaming connections. Signaling is furthermore called title handle and contact setup/call teardown.
  • Dial arrangement administration: The dial arrangement is a collection of configurable lists that CUCM makes exhaust of to operate summon routing. CUCM is liable for digit evaluation of complete calls. CUCM allows for clients to create scalable dial plans.
  • phone characteristic administration: CUCM extends functions similar to hang, transfer, ahead, convention, pace dial, redial, title park, and many different points to IP telephones and gateways.
  • listing features: CUCM makes exhaust of its personal database to shop person counsel. person authentication is performed in the community or in opposition t an external listing. listing synchronization makes it practicable for for centralized consumer administration. listing synchronization allows for CUCM to leverage clients already configured in a corporate-vast directory. Microsoft vigorous listing (2000 and 2003), Netscape four.x, iPlanet 5.1, and sun ONE 5.2 directory integrations are supported. The local CUCM database is a light-weight listing access Protocol (LDAP)-compliant database (LDAPv3) component in the IBM Informix Database Server (IDS).
  • Programming interface to external functions: CUCM offers a programming interface to exterior purposes such as Cisco IP SoftPhone, Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), Cisco personal Assistant, Cisco Unified own Communicator, and CUCM Attendant Console.
  • Backup and restore tools: CUCM provides a calamity recovery outfit (DRS) to back up and restoration the CUCM configuration database. The DRS gadget furthermore backs up summon particulars records (CDR), title administration statistics (CMR), and the CDR analysis and Reporting (automobile) database.
  • figure 1-3 suggests IP phones that logically register with some of the CUCMs within the cluster. dissimilar CUCM servers partake one database, and the mobile maintains an energetic connection to each the fundamental and backup CUCM server. The design suggests the mobilephone's analytic TCP/ IP connections to the basic server.

    CUCM Signaling and Media Paths

    CUCM uses SIP or SCCP to communicate with Cisco IP phones for title setup and teardown and for supplementary provider tasks. After a summon has been set up, media alternate occurs without leisurely between the Cisco IP telephones across the IP network, the usage of the real-Time Transport Protocol (RTP) to raise the audio. CUCM is not worried in a summon after the title has been install. If the CUCM server had been unplugged complete the route through the age of the name, users would not note unless they tried to effect exhaust of a feature on the cell. CUCM is worried most effective in summon setup, teardown, and lines. If the CUCM server that set up the title suffer been down throughout a dialog, conclusion clients would behold a message indicating "CM Down, elements Disabled" on the lcd monitor of the IP mobilephone.

    example: basic IP Telephony name

    figure 1-four illustrates a user at phone A inserting a title to cellphone B. initially of a name, a person at IP phone A picks up the handset, and a message is sent to CUCM letting CUCM be sensible of that the device has long gone off-hook. CUCM responds to this stimulus by means of replying with a message that tells the machine to play the dial tone file that is kept in the glitter recollection of the telephone. The user at cellphone A hears the dial tone and begins dialing the phone variety of phone B. SCCP telephones ship their digits to CUCM as they're pressed (digit by using digit), whereas SIP phones transmit their dialed digits in a single message (enbloc signaling) by using default. SIP phones suffer options that allow them to behave in a similar style to SCCP phones (Keypad Markup Language [KPML] and dial suggestions). CUCM performs digit analysis towards the dialed digits. If a match is found, CUCM routes the summon per its configuration. If CUCM does not find a healthy, a reorder tone is sent to the calling birthday party.

    CUCM alerts the calling party to arouse ringback, so the consumer at mobile A will hear the ringback tone. CUCM additionally indicators the title to the destination cell, which performs the ringdown tone. more information is equipped to the telephones to bespeak the calling and referred to as party title and number. (cell A will array the destination device identify and quantity, and phone B will array the calling birthday celebration identify and quantity.)

    When the person at telephone B accepts the name, CUCM sends a message to the contraptions allowing them to comprehend the IPv4 socket (IPv4 tackle and port quantity) tips by which they should soundless talk for the duration of the name. The RTP media course opens directly between the two telephones.

    The Cisco IP telephones require no additional verbal exchange with CUCM unless both phone invokes a function, comparable to summon switch, title conferencing, or summon termination.

    implementing Cisco Unified Communications manager, section 1  Cisco Unified Communications supervisor structure Introduction  CUCM Overview  CUCM Hardware, utility, and Clustering  CUCM Licensing  summary  CUCM overview Quiz 

    Reproduced from the booklet imposing Cisco Unified Communications manager, section 1. Copyright 2008, Cisco methods, Inc.. Reproduced through consent of Pearson schooling, Inc., 800 East 96th highway, Indianapolis, IN 46240.


    DKSH and Cisco radically change the client carrier event in Malaysia | killexams.com actual Questions and Pass4sure dumps

    KUALA LUMPUR, Malaysia, 03 October 2013 – DKSH Malaysia, the main Market growth features issuer within the country, has applied Cisco® Unified Contact middle categorical options to increase the client provider experiences for their enterprise Unit Healthcare. The retort will streamline contact middle management and processes for agents at DKSH attractive with their pharmaceutical, clinical outfit and purchaser fitness purchasers.

    the usage of Cisco Unified Contact middle specific gives DKSH with more suitable consumer experience with complete contact administration and sophisticated summon routing capabilities. Cisco Unified Contact core specific additionally includes an embedded reporting solution that offers a finished view of contact core facts at a glance.

    effortless to installation and use, Cisco Unified Contact middle express promises a tremendously relaxed, digital, and involved consumer interplay administration retort for as much as 400 brokers. It offers state-of-the-art developed-in interactive voice response skill, and proactive client service for an improved consumer journey with integrated outbound title administration capabilities. Multichannel elements comprise handling voice, e-mail, net-chat and sociable media inquiries. The technology implementation aims to enrich agent productivity and traffic outcomes with precise-time monitoring of distribution and reporting; increasing customer title resolution with access to skilled technical counsel through speedy messenger and chat services; and cutting back dropped calls.

    The know-how implementation aims to enrich agent productivity and company outcomes with real-time monitoring of distribution and reporting; first title resolution with the support of chat aspects for expert technical suggestions; and reducing dropped calls.

    Spokesperson costs:

  • Marc Franck, vice president traffic Unit Healthcare, DKSH Malaysia
  • "DKSH is the main Market growth functions company in Malaysia and their personnel operate a knowledge-based mostly enterprise mannequin and act as route-to-market experts to give market perception, advertising and income in addition to physical distribution supported through a number one-edge IT platform. it's their commitment to consumers and customers to effect exhaust of know-how to increase operational effectivity and effectiveness so as to aid them develop their business. With Cisco Unified Contact middle express, they goal to customize customer service journey to deliver better productivity and a much broader competitive side for us in Malaysia."

  • Irving Tan, vice chairman for Cisco in ASEAN
  • "DKSH is leading the style in the market growth features industry in Malaysia by connecting the unconnected – where expertise is leveraged to increase operational efficiency, lower befriend charges, and increase availability possibility management. here's above complete crucial in a market like Malaysia, where expertise-people are the backbone of client aid, as the nation transforms into a linked logistics hub."

    About DKSH

    DKSH is the main Market expansion features company with a focus on Asia. because the term "Market growth capabilities" suggests, DKSH helps other businesses and brands to grow their company in modern or latest markets.

    Publicly listed on the SIX Swiss alternate on the grounds that March 2012, DKSH is a worldwide enterprise headquartered in Zurich. With 680 enterprise areas in 35 nations – 660 of them in Asia – and 26,300 really expert group of workers, DKSH generated internet income of CHF eight.eight billion in 2012.

    DKSH company Unit Healthcare is the leading Market growth capabilities company for healthcare corporations in quest of to grow their enterprise in Asia. custom-made choices comprise registration and market entry experiences in addition to importation, customs clearance, advertising and marketing and earnings to physical distribution, invoicing and cash collection. items accessible via DKSH Healthcare consist of ethical prescribed drugs, consumer fitness, over-the-counter (OTC), in addition to medical gadgets.

    With one hundred fifty company areas in 13 countries and around 9,000 really friendly personnel, traffic Unit Healthcare serves over one hundred sixty,000 valued clientele and generated web earnings of around CHF three.7 billion in 2012.

    About DKSH Malaysia

    DKSH Malaysia is an operation in the DKSH group, providing DKSH's purchasers and shoppers a comprehensive network of income, marketing, logistics, and distribution capabilities, in addition to neatly-established abysmal aboriginal relationships constructed in view that its establishment in 1923 in Malaysia. It is among the oldest and biggest Market enlargement services providers in the country, serving 130 manufacturer homeowners, 13,000 clients and employing a body of workers of over 3,000 really expert body of workers.

    About Cisco

    Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps corporations trap the opportunities of day after today through proving that dazzling issues can turn up if you relate the up to now unconnected. For ongoing news, gladden proceed to http://thenetwork.cisco.com. Cisco products are provided in Malaysia via the channel partners of Cisco techniques exotic B.V. and Cisco overseas restricted, each being a totally owned subsidiary of Cisco methods, Inc.

    ###

    Cisco and the Cisco emblem are logos or registered logos of Cisco and/or its associates within the U.S. and different international locations. a list of Cisco's emblems can be discovered at www.cisco.com/go/logos. Third-celebration trademarks outlined are the property of their respective owners. using the word accomplice does not bespeak a partnership relationship between Cisco and every other business.

     

    Cisco IP Contact core express professional (CPCC) | killexams.com actual Questions and Pass4sure dumps

    linked resources: Books   

    This supplier-specific Certification is offered with the aid of:Cisco SystemsSan Jose, CA USAPhone: 800-553-6387Email: This e-mail handle is being included from spambots. You want JavaScript enabled to view it.

    ability stage: foundation                          status: active

    least expensive: $200 (shortest track)               

    summary:for individuals who plan, design, redeem into effect, and duty the Cisco Unified Contact middle express (formerly the Cisco IPCC specific edition).

    preliminary requirements:You should flux the Unified Communications Contact core categorical Implementation examination ($200). The examination has a seventy five minute closing date and consists of 55-sixty five questions. practicing is available however now not required.

    carrying on with necessities:Certification is legitimate for 2 years. To recertify, you must re-take and pass complete checks for this certification. gladden notice: this includes complete tests whether refreshed or not. alternatively, you could circulate a existing CCIE or CCDE written examination.achieving or recertifying CCDE or any CCIE instantly extends your energetic specialist certification(s) up to the point of expiration of the final certification done.

    See complete Cisco Certifications

    supplier's page for this certification


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