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7765X Avaya Workforce Optimization Select Implementation and Support

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7765X exam Dumps Source : Avaya Workforce Optimization Select Implementation and Support

Test Code : 7765X
Test denomination : Avaya Workforce Optimization Select Implementation and Support
Vendor denomination : Avaya
exam questions : 66 actual Questions

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Avaya Avaya Workforce Optimization Select

Avaya can provide client date group of workers Optimization solution for Midsize corporations | killexams.com actual Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - June 14, 2016) - As customer event more and more becomes the brand original battleground, midsize corporations are looking for alternatives to adopt expertise that will provide them an expertise over their larger enterprise rivals. these days, Avaya introduced a original consumer date acknowledge that offers midsize organizations with the operational intelligence needed to augment contact seat performance and pressure a pretty suitable client journey. incredibly economical, yardstick to deploy, and intuitive to do spend of, Avaya staff Optimization opt for allows for a wide orbit of insights into the client adventure, allowing midsize groups to create the most value through every client interplay.

Survey after survey suggests that consumers spend more with and are extra loyal to companies that do it handy to execute business1. Staying on revise of the client event requires know-how that gathers, measures and analyzes total finger features of the client adventure; despite the fact, the wonderful personnel optimization solutions capable of doing so are usually offered best to greater businesses.

click on to Tweet: Avaya unveils original arrow for the Midmarket quiver: labor compel Optimization pick http://bit.ly/1YmYiau

Avaya personnel Optimization pick enables midsize agencies to:

  • obtain contact core objectives with an effortless and powerful team of workers optimization platform that can provide commercial enterprise capabilities at a cost made for midsize enterprise budgets.
  • Generate imperative and timely insights into the client adventure - capture and dissect voice and non-voice consumer interactions with a scalable, flexible, and comfortable recording platform to note where carrier is impressive and the Place alterations are essential.
  • define and convey a constant consumer event that meets company desires and consumer expectations - Leverage interplay records to investigate enhancements to service processes, policies, and agent practices.
  • improve agent performance, agent loyalty, and client satisfaction with focused coaching plans and eLearning lessons that waiton augment agent talents, effectivity, and productiveness.
  • accessible these days, Avaya staff Optimization select seamlessly integrates with Avaya IP office Contact center, Avaya Contact seat pick and Avaya aura Contact core. The solution represents the first Avaya-branded offering from the KnoahSoft acquisition in 2015. For extra suggestions, talk over with: http://www.avaya.com/u . s . a ./product/personnel-optimization-opt for

    charges:

    "Avaya staff Optimization pick allows for us to listing one hundred% of their outgoing and incoming calls after which, when crucial, immediately locate these customer interactions to effectively handle customer disputes and validate consumer imbue guarantees. if you're a medium-sized enterprise and likewise you requisite a workforce optimization solution that delivers commercial enterprise-like workforce optimization capabilities at a value factor for you to not slay your funds, then do certain to pick Avaya staff Optimization select."- Jeff Kerslake, President at prevalent collection agency

    "Midsize companies are very savvy in regards to the function know-how can play to manage and enhance their enterprise, however are equally sensitive to its fee and complexity. Avaya carcass of workers Optimization select offers the superior capabilities organizations covet and the complete cost of ownership that midsize groups requisite whereas supplying the experiences that valued clientele demand."- Karen Hardy, senior director of consumer date solutions, Avaya

    About Avaya

    Avaya is a number one issuer of options that enable customer and group date across dissimilar channels and instruments for enhanced client experience, elevated productivity and better monetary performance. Its world-type contact seat and unified communications technologies and capabilities are available in a great preference of bendy on-premises and cloud deployment options that seamlessly combine with non-Avaya purposes. The Avaya date ambiance enables third events to create and customize enterprise functions for competitive talents. The Avaya textile-based mostly networking options support simplify and hasten up the deployment of enterprise critical functions and capabilities. For more assistance delight seek counsel from www.avaya.com.

    certain statements contained in this press release can subsist forward-searching statements. These statements may well subsist identified by course of forward-searching terminology akin to "count on," "accept as true with," "proceed," "might," "estimate," "expect," "intend," "can also," "might," "plan," "capabilities," "predict," "should" or "will" or other identical terminology. we've primarily based these ahead-searching statements on their present expectations, assumptions, estimates and projections. whereas they deem these are low-cost, such ahead searching statements involve customary and unknown hazards and uncertainties, lots of which can subsist beyond their manage. These and different essential elements could reason their precise results to disagree materially from any future outcomes expressed or implied by using these forward-searching statements. For a listing and outline of such risks and uncertainties, delight refer to Avaya's filings with the SEC that can subsist establish at www.sec.gov. Avaya disclaims any intent or obligation to replace or revise any forward-searching statements.

    All logos recognized with the aid of ®, TM, or SM are registered marks, logos, and service marks, respectively, of Avaya Inc. total different emblems are the property of their respective owners

    observe Avaya on Twitter, fb, YouTube, Flickr, and the Avaya connected blog.

    1 "autonomous client 2015: On hang for knowing consumer service" British Telecommunications plc, commissioned by using Avaya, 2015


    Avaya Receives 2016 customer Contact seat know-how Award | killexams.com actual Questions and Pass4sure dumps

    Avaya team of workers Optimization select Honored for improving client carrier expertise and the customer journey

    SANTA CLARA, CA --(Marketwired - October 03, 2016) - Avaya announced nowadays that TMC, a global, integrated media business, has named Avaya carcass of workers Optimization select as a 2016 Contact middle technology Award winner, presented via consumer magazine.

    This eleventh-annual Contact core know-how Award, introduced by means of customer magazine, honors providers and technologies which hold embraced know-how as a key device for customer carrier excellence. This award distinguishes their success as innovators, concept leaders, and market movers in the contact seat and customer care industries.

    Avaya group of workers Optimization opt for allows for midsize agencies to:

  • obtain contact middle goals with an effortless and powerful staff optimization platform that grants commercial enterprise capabilities at a value made for midsize enterprise budgets.
  • Generate primary and timely insights into the client adventure - seize and dissect voice and non-voice customer interactions with a scalable, flexible, and at ease recording platform to perceive the Place service is wonderful and the Place changes are vital.
  • define and bring a constant client journey that meets commerce goals and customer expectations - Leverage interaction records to verify enhancements to provider processes, guidelines, and agent practices.
  • enhance agent efficiency, agent loyalty, and customer satisfaction with centered teaching plans and eLearning courses that waiton enhance agent advantage, efficiency, and productiveness.
  • charges

    "Congratulations to Avaya for being awarded a 2016 customer Contact middle expertise Award. carcass of workers Optimization opt for has been selected for demonstrating innovation, attribute and entertaining aspects which hold had a suitable finger on the customer experience. We're satisfied to respect their success."

    -prosperous Tehrani, CEO, TMC

    "Avaya workforce Optimization pick allows for us to listing a hundred% of their outgoing and incoming calls after which, when necessary, rapidly ascertain these customer interactions to effectively handle consumer disputes and validate customer cost promises. when you are a medium-sized commerce and you requisite a team of workers optimization acknowledge that can provide business-like staff optimization capabilities at a cost point a suitable course to not shatter your cost range, then subsist certain to pick Avaya team of workers Optimization opt for."

    - Jeff Kerslake, president, regular collection agency

    About Avaya

    Avaya is a number one issuer of solutions that allow consumer and team date across multiple channels and contraptions for more desirable customer event, extended productivity and more suitable fiscal efficiency. Its world-type contact seat and unified communications -- technologies and capabilities can subsist establish in a great preference of bendy on-premises and cloud deployment alternatives that seamlessly integrate with non-Avaya functions. The Avaya date environment makes it workable for third events to create and personalize enterprise applications for aggressive knowledge. The Avaya fabric-based mostly networking solutions assist simplify and accelerate the deployment of commerce crucial functions and features. For extra information delight visit www.avaya.com.

    About CUSTOMERSince 1982, consumer journal (previously customer interplay options) has been the voice of the call/contact core, CRM and teleservices industries. consumer has helped the trade germinate, develop, mature and prosper, and has served because the leading publication in helping these industries which hold had such a suitable influence on the world economic system to proceed to thrive. via a composite of marvelous and reducing-part customary editorial, industry voices, in-depth lab studies and the recognition of the innovative leaders in administration and technology via their totally valued awards, client strives to continue to subsist the ebook that holds the worthy bar exorbitant for the industry. delight visit http://www.client.tmcnet.com.

    About TMCTMC is a world, built-in media commerce that helps customers' dreams with the aid of constructing communities in print, online, and head to head. TMC publishes discrete magazines including Cloud Computing, IoT Evolution, customer, and cyber web Telephony. TMCnet is the main source of information and articles for the communications and expertise industries, and is read by means of 1.5 million entertaining visitors month-to-month. TMC produces plenty of trade hobbies, including ITEXPO, the realm's main company expertise adventure, as well as commerce hobbies: 2015 Connecticut mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & mobile App Developer conference; Drone Zone 360; IoT Evolution convention & Expo; IoT Evolution builders conference; IoT Evolution Fog, Analytics & facts convention; IoT Evolution connected Transportation conference; IoT Evolution linked home & constructing convention; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech convention & Expo featuring health and sports Wearable know-how (quickly) Expo; WebRTC conference & Expo; and greater. For greater tips about TMC, discuss with www.tmcnet.com.

    comply with Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya connected blog.


    Avaya offers 'staff Optimization choose' solution for Midsize Biz | killexams.com actual Questions and Pass4sure dumps

    Image Avaya has introduced a original client date acknowledge that offers midsize companies with the operational intelligence needed to boost contact core performance and compel a bizarre consumer journey. 

    incredibly low-cost, primary to set up, and intuitive to use, Avaya personnel Optimization pick enables a wide orbit of insights into the customer event, permitting midsize agencies to create essentially the most cost via every customer interplay.

    Karen Hardy, senior director of client date options, Avaya said, “Midsize agencies are very savvy in regards to the position expertise can play to control and enrich their company, however are equally sensitive to its rate and complexity. Avaya team of workers Optimization opt for presents the superior capabilities firms requisite and the complete can imbue of possession that midsize groups want while offering the experiences that clients demand.”  

    Avaya group of workers Optimization pick enables midsize businesses to:

    • obtain contact core objectives with an effortless and stout group of workers optimization platform that offers commerce capabilities at a cost made for midsize commerce budgets.

    • Generate significant and timely insights into the client journey - seize and dissect voice and non-voice customer interactions with a scalable, bendy, and at ease recording platform to note where carrier is extraordinary and the Place changes are needed.

    • outline and carry a consistent consumer journey that meets enterprise goals and customer expectations — Leverage interaction data to determine enhancements to carrier techniques, guidelines, and agent practices.

    • enhance agent performance, agent loyalty, and consumer satisfaction with targeted teaching plans and eLearning lessons that waiton enrich agent skills, efficiency, and productivity.

    Avaya group of workers Optimization select seamlessly integrates with Avaya IP workplace Contact middle, Avaya Contact middle opt for and Avaya air of mystery Contact center.  The solution represents the first Avaya-branded offering from the KnoahSoft acquisition in 2015.  


    7765X Avaya Workforce Optimization Select Implementation and Support

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    7765X exam Dumps Source : Avaya Workforce Optimization Select Implementation and Support

    Test Code : 7765X
    Test denomination : Avaya Workforce Optimization Select Implementation and Support
    Vendor denomination : Avaya
    exam questions : 66 actual Questions

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    Calabrio Recognized as Sole Visionary in Gartner's Magic Quadrant for Customer date seat Workforce Optimization | killexams.com actual questions and Pass4sure dumps

    November 26, 2014 14:35 ET | Source: Calabrio

    MINNEAPOLIS, Nov. 26, 2014 (GLOBE NEWSWIRE) -- via PRWEB - For the third year in a row, Calabrio, a leading provider of contact seat workforce optimization (WFO) and analytics software, today was arrogant to subsist positioned as the only "Visionary" in the 2014 Gartner Magic Quadrant for Customer date seat Workforce Optimization (1).

    Released annually, this influential market study evaluates vendors based on their completeness of vision and talent to execute.

    "We are so joyous to subsist recognized as a Visionary Vendor by Gartner again this year," said Tom Goodmanson, president and chief executive officer for Calabrio. "We believe it is a tribute to everyone associated with Calabrio – from their employees to their customers. They continue to believe that the Workforce Optimization sector holds some of the richest enterprise data, and there are always better ways to collect, dissect and consume that data. They will continue to labor tirelessly to deliver this thought leadership to the industry and to their customers."

    Calabrio develops comprehensive Workforce Optimization (WFO) and Analytics solutions designed to accelerate commerce performance by unlocking the data and insights within the customer experience. Calabrio offers modern, elastic solutions, helping the contact seat withhold pace with the ever-changing dynamics of customer interactions and withhold a competitive edge. More than 40 percent of Calabrio's customer ground has taken an integrated approach to WFO solutions in the past several years, a rate that continues to outpace the industry.

    And, according to the report, "Analytics is now integral to most original WFO investments."(2)

    "The WFO market is still evolving," notes report author and Gartner Research Director Jim Davies. "Some vendors hold in-house-developed solutions built on an established core competence, while others hold acquired or spend an OEM for the necessary complementary technologies. This creates significant variations in product capabilities, which are reflected in the elevated weighting for the product/service criterion. In addition, the diversity and complexity of a WFO suite Place increased strain on implementation and support resources, which often need domain expertise across each functional area, as well as integration and best-practice workflow knowledge. Consequently, this aspect likewise has increased in importance. Execution requires more than having an talent to sell siloed functions such as WFM or QM -- it's likewise about the talent to market, sell and support a holistic WFO suite, with the entire organization aligned to execute so."

    Gartner's Customer date seat Workforce Optimization Magic Quadrant analyses the evolution of customer sustain management strategy and technology, and looks at how businesses can best evaluate and select solutions. In order to qualify for Gartner's 2014 Customer date seat Workforce Optimization Magic Quadrant, vendors are required to have:

  • Financial viability -- that is, adequate cash to continue operating at the current singe rate for 12 months
  • A solution that spans QM and WFM, ideally from a lone vendor; however, multivendor integrated ecosystems are permitted
  • A solution that provides one or more of the following functions: coaching/e-learning, PM, surveying and interaction analytics
  • A degree of integration among these core functional elements, such as a lone administration environment and prebuilt workflows
  • At least $5 million in total revenue during the past four quarters
  • Five references that hold deployed WFM and QM in an integrated environment during the past 12 months
  •  Download this year's report here.

    About the Magic Quadrant

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not recommend technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not subsist construed as statements of fact. Gartner disclaims total warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    About Calabrio, Inc.

    Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer sustain and drive strategic commerce growth. The company's integrated Calabrio ONE® software suite--including convoke recording, attribute management, workforce management and analytics solutions--empowers contact centers of total sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer. With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact seat as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a "Visionary" three times in a row by Gartner in its Magic Quadrant for Customer date seat Workforce Optimization (2012-2014)*. The company likewise is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program.

    Find advice and information at http://www.calabrio.com

    Follow @calabrio on Twitter.

    Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. total other trademarks mentioned in this document are the property of their respective owners.

    *Gartner, Inc. "Magic Quadrant for Customer date seat Workforce Optimization" by Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not recommend technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not subsist construed as statements of fact. Gartner disclaims total warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    1-2 Gartner "Magic Quadrant for Customer date seat Workforce Optimization" by Jim Davies, November 12, 2014

    This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/11/prweb12357453.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543

    TeleTech Technology and Verint promulgate Strategic Partnership Offering World-Class Workforce Optimization and Analytics to the Cloud Contact seat | killexams.com actual questions and Pass4sure dumps

    TMCNet: TeleTech Technology and Verint promulgate Strategic Partnership Offering World-Class Workforce Optimization and Analytics to the Cloud Contact Center

    DENVER and MELVILLE, N.Y., Sept. 13, 2016 /PRNewswire/ -- TeleTech Technology (includes eLoyalty and TSG) and Verint® Systems Inc. (Nasdaq: VRNT) today announced that the companies hold entered into a strategic partnership. TeleTech Technology will provide Verint's end-to-end suite of Enterprise Workforce Optimization™ (WFO) solutions as piece of its cloud and premise contact seat portfolio. Verint's Enterprise WFO suite will subsist hosted within TeleTech Technology's elevated availability data centers and seamlessly integrated into its comprehensive cloud contact seat offerings.

    TeleTech Technology will OEM the complete Verint Enterprise Workforce Optimization suite, which includes unified solutions for convoke recording, attribute management, workforce management, performance management, elearning and coaching, and desktop and process analytics, as well as speech analytics. Using the comprehensive suite, organizations can capture and dissect customer interactions, journeys and sentiments to enhance the attribute and security of interactions, drive deeper date with customers and employees, enhance internal processes and compliance, uncover commerce trends, and heighten overall productivity and performance.

    To assist customers in fully leveraging Verint's differentiated capabilities, TeleTech Technology will likewise tender a complete suite of consulting, integration, and support services across its cloud and premise offerings. Bringing together TeleTech Technology's global sustain in CCaaS and existing cloud infrastructure with Verint's top-of-the-line WFO suite provides a best-of-breed solution at a compelling cost point.

    In addition, TeleTech Technology will tender the Verint WFO suite standalone as a fully cloud-based, highly available, supported solution, independent of its unified communications and contact seat routing solutions.

    "As a leading Cisco® and Avaya® Cloud Contact seat provider, they are excited to confederate with Verint as a recognized leader in the workforce optimization space," states Steve Pollema, senior vice president, TeleTech Technology. "Integrating Verint's multi-tenant WFO suite provides their customers with instant access to the latest innovations to enhance loyalty, augment revenue, and improve efficiencies across their contact centers."

    Adds Pollema, "Workforce Optimization as a Service is one of the hottest emerging technologies in the cloud contact seat market, enabling organizations to leverage the latest innovations on an ongoing basis without expensive and time consuming premise upgrades and cost. Encompassing attribute management, workforce management and advanced analytics, TeleTech Technology's WFO-as-a-Service helps organizations drive efficiencies and ensure the highest attribute customer date sustain regardless of channel."

    "Verint is pleased to hold formed this strategic partnership with TeleTech Technology, an established, well-known provider in the cloud ACD market," notes John Bourne, senior vice president, global channels and alliances, Verint. "As exact for cloud technologies grows, and as organizations prioritize customer engagement, retention and loyalty—along with advanced solutions to engage and empower their staff—we are keen to do their proven workforce optimization and analytics solutions even more widely available to waiton them achieve their goals. Partnering with TeleTech Technology is a worthy step toward that end."

    About Verint Systems Inc.  Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer date optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to do more informed, efficacious and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence® at www.verint.com.

    ABOUT TELETECH TECHNOLOGY TeleTech (NASDAQ: TTEC) is a leading global provider of customer experience, date and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. TeleTech Technology, a division of TeleTech, is a pioneer among North American partners in offering cloud and on- premises contact seat solutions powered by Avaya and Cisco. As a leading confederate in the design and delivery of customer sustain technology solutions, it specializes in helping companies across the globe provide faster, smarter, and more agile customer interactions. TeleTech Technology is a recognized Platinum Avaya Connect confederate and Cisco Gold Partner. In addition, it has earned a 4.6/5.0 overall customer satisfaction rating and 4.8/5.0 implementation satisfaction rating, making it one of the highest ranked Avaya and Cisco commerce partners. For more information, visit teletechtechnology.com.

    This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar consequence relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could reason actual results to disagree materially from those expressed in or implied by the forward-looking statements. For a minute discussion of these risk factors, note their Annual Report on shape 10-K for the fiscal year ended January 31, 2016, their Quarterly Report on shape 10-Q for the quarter ended July 31, 2016, and other filings they do with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

    VERINT, ACTIONABLE INTELLIGENCE, do stout DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, repercussion 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

    Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can subsist establish at www.cisco.com/go/trademarks.

    Avaya is a registered trademark of Avaya and/or its affiliates in the U.S. and other countries.

    icPortal, is a trademark of eLoyalty, a TeleTech Company., Inc. total rights reserved.

    Logo - http://photos.prnewswire.com/prnh/20140717/127860

    To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/teletech-technology-and-verint-announce-strategic-partnership-offering-world-class-workforce-optimization-and-analytics-to-the-cloud-contact-center-300326721.html

    SOURCE TeleTech Holdings, Inc.

    [ Back To SIP Trunking Home's Homepage ]


    Verint Witness Actionable Solutions’ Workforce Optimization Software Gains Certified Status with Avaya Aura | killexams.com actual questions and Pass4sure dumps

    MELVILLE, N.Y.--(BUSINESS WIRE)--Verint®Systems Inc. today announced that its repercussion 360® Workforce Optimization solution has received certified status with key contact seat solutions from Avaya, a leading global provider of commerce communications applications, systems and services. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura™ Communication Manager 5.2, an extensible IP telephony platform for enterprises. It has likewise been tested with the enhanced telephony APIs, protocols and Web services of Avaya Aura Application Enablement Services 4.2, which provides access to the powerful convoke processing, media and administrative features available in Avaya Aura Communication Manager.

    Impact 360, from Verint® Witness Actionable Solutions®, is a unified suite comprised of workforce optimization solutions that include attribute monitoring and convoke recording, workforce management, analytics, performance management, eLearning and coaching. Designed to waiton today’s customer-centric enterprises meet and exceed their sales, service and operations goals—from the contact center, to arm and remote offices, to back-office operations departments—Impact 360 helps uncover commerce trends, ascertain the root reason of employee and customer behavior, and power the perquisite decisions to waiton ensure service excellence and achieve continuous performance improvement across total aspects of customer care operations.

    “Avaya’s close working relationship with Verint has afforded both companies original efficiencies through the certification testing of Avaya Aura products with repercussion 360,” says Chris McGugan, vice president, products and marketing, Avaya Contact seat Solutions. “The result is a elevated flush of integration and stout synergies between the product lines.”

    “We are pleased to hold completed Avaya Aura certification testing. Through their deep integration, Avaya Aura customers can purchase complete advantage of repercussion 360 Workforce Optimization to provide unified applications on Avaya’s unified communications platform,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.

    Verint Witness Actionable Solutions is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a platinum member of the program, Verint is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There, a team of Avaya engineers develops a comprehensive test map for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of original applications and reducing both network complexity and implementation costs.

    About Verint Witness Actionable Solutions

    Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to waiton organizations capture customer intelligence, uncover commerce trends, ascertain the root reason of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, arm and back-office operations, its award-winning, next-generation repercussion 360® Workforce Optimization suite is the industry’s most unified solution set—featuring attribute monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. repercussion 360 helps improve the entire customer service delivery network, powering the perquisite decisions to waiton ensure service excellence and transform organizations into customer-centric enterprises.

    About Verint Systems Inc.

    Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Their solutions enable organizations of total sizes to do timely and efficacious decisions to improve enterprise performance and do the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and dissect involved and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, original York, they support their customers around the globe directly and with an extensive network of selling and support partners. Visit us at their website www.verint.com.

    About Avaya

    Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of total sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, delight visit www.avaya.com.

    This press release contains "forward-looking statements" within the significance of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar consequence relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could reason actual results to disagree materially from those expressed in or implied by the forward-looking statements. For a minute discussion of these risk factors, note the Company's Current Report on shape 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by their Current Reports on shape 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the shape NT-10Q filed on December 10, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

    VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, repercussion 360, the repercussion 360 logo, improve EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.



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