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HD0-300 abet Desk Manager

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HD0-300 exam Dumps Source : Help Desk Manager

Test Code : HD0-300
Test name : Help Desk Manager
Vendor name : HDI
exam questions : 176 real Questions

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HDI abet Desk Manager

Senior Director of advocate Desk at Continuum presenting at HDI 2015 conference | real Questions and Pass4sure dumps

CRANBERRY TOWNSHIP, Pa.--(company WIRE)--Jacque Rowden, Senior Director, aid Desk at Continuum®, the trade's best channel-unique provider of absolutely built-in managed IT functions options, is providing, “who is Your crew?” at the HDI 2015 convention & Expo, Thursday, March 24 – Friday, March 27, 2015 in Las Vegas, Nevada. HDI 2015 is an IT provider and technical aid conference that addresses the wants of the entire group, from pro directors to frontline analysts, and gives useful insight into how formal tactics, methods and trade materiel can help service and advocate efficiency.



Continuum’s Jacque Rowden featuring Session 710: “who is Your crew?” at HDI 2015  


Friday, March 27, 2015 at 9:00 a.m. PDT  


Mandalay Bay hotel, 3950 S Las Vegas Blvd, Las Vegas, Nevada  

in this session, Jacque Rowden shares suggestions for constructing an identity, enhancing morale, recognizing winners and transforming a assist desk arm prerogative into a aid desk crew. Attendees find out how crew Thunderstruck, the fighting Mongooses, and 6 different abet desk groups partake in friendly competitions and cross-team challenges that enliven the residence of work, foster collaboration and enhance employee retention. activities team are not named “Basketball crew #three” or “Ohio's soccer crew.” groups gain a name, mascot, crew colors and maybe a group cheer or music. assist desks should noiseless gain the very identifiers.

Jacque has 25 years of adventure managing technical teams which gain supplied global aid for public and personal companies, beginning-united statesand white-shoe law organizations. She has spoken on issues together with digital safety, assist desk metrics and advocate desk careers, in addition to Agile undertaking management in IT service management. She has a bachelor’s diploma in biology from Excelsior faculty. Her certifications consist of MCSE and other Microsoft technical certifications, HDI abet core manager and Director, and ITIL Foundations. In 2008, Jacque’s advocate desk team became one among two finalists for ICMI's most advantageous minute Contact core of the 12 months and certainly one of seven finalists for itSMF's greatest IT challenge of the 12 months.

In August 2014, Continuum changed into named a finalist for the HDI service management Award, the highest reverence within the technical carrier and advocate occupation, for its evolution initiatives for the company’s assist Desk. Continuum’s white-label IT aid desk correctly identifies and solves both primary and complicated issues, assisting Managed features provider (MSP) companions convey superior client carrier and aid without laborious its in-condominium techs. Continuum’s assist Desk supports 35,000 clients with greater than a hundred technicians.

For extra tips on Continuum’s aid Desk, hunt recommendation from:http://www.continuum.web/solutions/rmm-application/it-assist-desk.

For more guidance on HDI 2015, consult with:

About Continuum Managed IT features

Continuum is the technology trade's most effective channel-unique issuer of absolutely built-in managed IT features, permitting its Managed services provider (MSP) companions to retain each on premise and cloud-based mostly servers, computers, cellular contraptions and other endpoints for small-and-medium-sized businesses. Continuum’s SaaS platform allows MSPs to efficaciously backup, panoply screen, troubleshoot and maintain purchasers’ IT infrastructure from a sole pane of glass, outright backed via an business–leading community operations core (NOC) and abet Desk. MSPs leverage Continuum’s pay-as-you-develop enterprise model to scale IT features devoid of committing to lengthy-time epoch contracts and to reserve in-apartment carcass of workers for strategic initiatives. The company employs over 1,000 experts international, helps over three,500 partners and displays over 600,000 endpoints. For more counsel, visit http://www.continuum.internet/ or celebrate us on LinkedIn and Twitter @FollowContinuum.

All logos recognized.

support Desk manager: Job Description, duties and necessities | real Questions and Pass4sure dumps

gain lore of about the training and instruction necessary to become a assist desk manager. rep a brief view of the necessities in addition to particulars about diploma programs, job responsibilities and certifications to find out if here is the career for you.

when you are technologically savvy and gain respectable management and communique skills, you may well live interested in a profession as a aid desk manager. A bachelor's degree in a related bailiwick is often the minimum requirement to dangle a supervisory role. Some employers may besides resolve upon that you just achieve certification as neatly, both common or for a particular desktop system.

essential tips

assist desk managers design unavoidable that shoppers acquire technical aid features and oversee advocate desk personnel. Job requirements fluctuate, though a 4-12 months degree is regularly required for management positions. Some certifications may besides even live required, depending on what application or hardware is supported.

Required education Bachelor's degree in computer-linked field different requirementstrade certifications and/or outdated flavor can besides even live essentialProjected Job boom (2014-2024) eight% for network and computer methods administrators* Median salary (2016) $63,278**

source: *U.S. Bureau of Labor facts **

Job Description for a advocate Desk manager

A abet desk supervisor's job is to oversee timely start of nice technical abet service to shoppers, even if they're interior purchasers working for a similar company or external shoppers who gain contracted technical abet carrier. This requires both expertise of the software or hardware programs being supported and positive personnel administration skills.

frequently, abet desk managers are answerable for assisting windows-primarily based utility systems with a networking element. In these circumstances, employers may additionally select advocate desk managers who are Microsoft-certified and bear other certifications in particular in the classification of hardware or utility they will guide. Employers may additionally besides elect to rent people with musty administration journey.

The U.S. Bureau of Labor information predicts that job openings for outright network and computer programs administrators will raise by using eight% between 2014 and 2024, which is about as quick as the national typical. moreover, stories that the median revenue for aid desk managers, as of January 2016, was $63,278 per 12 months. besides in response to, nearly outright of abet desk managers win between $43,862 and $90,598 per 12 months.

locate schools that present these time-honored programs

  • desktop and information abet functions, different
  • tips Science and reports frequent
  • guidance expertise
  • Robotics and synthetic Intelligence
  • extra courses

    Job tasks for a advocate Desk manager

    support desk managers may complete each technical pilot and supervisory responsibilities. habitual technical assist obligations consist of answering telephones, speaking with purchasers, diagnosing hardware and utility malfunctions, troubleshooting problems, changing hardware and installing current application on customers' machines. Supervisory duties may encompass picking out personnel requirements, setting schedules and insuring that these beneath their route gain enough materials to finished their jobs.

    education and career requirements for a abet Desk supervisor

    frequently, at the least a bachelor's diploma in a computer-related bailiwick is required for aid desk managers. common coursework commonly contains computing device science, coding or programming, some engineering classes, mathematics, English, science and different habitual schooling necessities. Some employers might besides resolve on a graduate diploma akin to a master of enterprise Administration.

    support desk managers may additionally additionally requisite to hunt certification from a selected brand such as Microsoft, or a generic certification as a assist desk supervisor from an organization such because the advocate Desk Institute (HDI). An HDI certification demonstrates a supervisor's competencies of aid desk practices and consumer carrier tactics. Microsoft certifications that could live required for employment consist of Microsoft certified desktop advocate Technician or Microsoft licensed know-how professional.

    In summary, aid desk managers oversee the supply of technical assist to valued clientele, and might besides give tips or troubleshooting themselves. They requisite capabilities of the application, hardware, or courses for the enviornment through which they work, and frequently profit this capabilities via a bachelor's diploma software. Job growth for outright computing device methods administrators is expected to live as quickly as common in the coming decade.

    HDI Updates IT provider and pilot training and Certification offerings; Introduces Two current classes | real Questions and Pass4sure dumps

    COLORADO SPRINGS, Colo., Nov. 13-- HDI (, the area's biggest membership affiliation for IT service and abet authorities and the premier certification constitution for the trade, has introduced a few vital updates to its trade-leading training and certification choices for IT provider and advocate gurus.

    HDI has up to date its strange certification specifications to accommodate STI expertise's top-rated practices. In advocate of those updated requirements, HDI has launched two current lessons and certifications: HDI advocate middle Analyst and abet core manager, and retired a few classes and certifications, together with HDI abet Desk Analyst Boot Camp, HDI abet Desk manager and STI's certified abet Desk knowledgeable, certified assist Desk manager and authorized crew Lead. besides the fact that children, HDI will proceed to treasure the retired certifications under the brand current HDI Certification names: abet focus Analyst, assist focus team Lead, and abet core manager.

    additionally, HDI has bundled its training and certification choices, leading to a tons greater low-cost and productive method to rep trained and HDI- certified. advocate professionals who purchase an HDI course, either teacher-led or on-line, will additionally rep hold of entry to capture the certification exam. people desiring to purchase a certification examination simplest may besides nonetheless accomplish that via the HDI e-save (

    HDI is besides introducing an enhancement to the HDI getting to know core to advocate online certification checks. college students taking on-line lessons will now live capable of capture the certification exam online. students taking the teacher-led advocate focus Analysts and abet core group Lead will proceed to capture their certification checks by the consume of Pearson Vue verify facilities.

    "These alterations and tendencies mirror HDI's dedication to presenting the industry's premier practising and certification offerings for the IT provider and aid traffic and commitment to staying on the cutting edge of the trade with the newest specifications, courses and certification choices," stated Rick Joslin, HDI's current government director of coaching and certification.

    In a linked announcement today, HDI introduced a brand current faculty for its practicing and certification department and a circulation far from its former authorized practicing associate (ATP) model. remark for extra suggestions on this announcement.

    About HDI

    HDI is the world's largest membership association for IT carrier and pilot experts and the premier certification carcass for the industry. established in 1989, HDI's mission is to steer and promote the IT service and advocate trade by empowering its participants via access to well timed and valuable trade guidance, together with experiences and publications; encouraging member collaboration through events and online forums; and organising internationally identified, requirements-primarily based trade certification and practising classes. besides membership, certification and practicing, HDI produces the world's largest and maximum-rated adventure for service and aid gurus, the HDI Annual convention & Expo. HDI is member-concentrated, and continues to live vendor-impartial in its efforts to facilitate open, unbiased networking and assistance sharing throughout its world affiliation network. HDI has more than 7,500 contributors worldwide including many of the Fortune 500, 60 local chapters in North america and membership offices on every continent. For extra guidance, visit or name (800) 248-5667.

    CONTACT:Jennifer McClure,Communications strategies,+1-650-387-8590,or,for HDI

    web web site:

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    Help Desk Manager

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    5 light Ways To Reduce Turnover At The Front Desk | real questions and Pass4sure dumps

    Turnover everywhere in the hotel staff is a major challenge in tense labor markets most hotels operate within, however it seems to especially live an issue at the front desk.

    Certainly, working at the front desk can live a stressful job as they are dealing with guests who are arriving after a long day of travel disruptions and frustrations and therefore prone to over-reaction to even the smallest challenges. Also, regardless of where any gap in service occurs during a guest’s stay, it is most often reported to the front desk associates.

    Although much has changed in the 37 years since I started my career, working my course up from a front desk clerk to Front Office Manager at very great hotels, even with outright of the current technology they are noiseless a people business. much hotel leaders outright know that if they capture custody of their people, they will capture custody of their guests.

    I spent my first 16 years at the front desk, most of it as a front desk supervisor and manager before touching on to corporate positions, and turnover was always an issue when I would first arrive. Yet by respecting my associates and treating them relish family, I was able to forge tenacious relationships that kept my people loyal. Not only did they linger on board much longer, but many of them are noiseless beloved personal friends to this day.

    The key to reducing turnover starts at the top with you as a Front Office Manager. By following these 5 simple and light suggestions I am confident you too can reduce turnover at your Front Desk as well as any other department at your property.

  • Post the labor schedule as far in further as possible to allow associates to map their personal lives. Far too often I hear from my workshop participants that schedules arrive out at the last minute; this is currently a major frustration I know for a fact is causing superior people to leave the industry. Posting the labor schedule on a Thursday or Friday when the schedule begins on a Saturday doesn’t allow your team members much possibility to map sociable and family activities or arrange for child care. Post schedules as early as possible overall and especially as far ahead as weekends as you can. Let them know in further if they will live able to gain the rare whole-weekend off. They outright know their traffic is a 24/7 business, but they can carryout as much as possible to let their associates gain a fulfilling life outside of work.
  • Honor days off requests when possible. consume the “It’s your turn” system; if the associate has seldom requested a day-off then their request should capture priority vs. an associate that has much more frequent requests. retain track of who requests off-days when you gain previously honored them so you can live objective in honoring outright requests. live as elastic as possible in allowing associates to arrange for their own schedule-swaps (with final approval of course.)
  • Recognize birthdays in a personal way. If your property allows a minute budget for celebrations perhaps you can celebrate with a cake, helium balloons, and purchase a card for everyone to sign. (Larger hotels with more staff birthdays to celebrate can recognize everyone born that month during a sole celebration.) Even if no budget money is available a simple providential Birthday message on a white board signed by the team working that day or homemade poster goes a long way.
  • Recognize them for positive guest comments. Don’t just forward a positive review with a short email note. Instead, recognize associates at the weekly department head meeting or monthly departmental huddle. Personal handwritten thank you notes are besides wonderful.
  • Feed them on super busy days. Food is always a motivator! Order pizza on busy days when no breaks can live taken, gain someone design a cold Stone Creamery rush on warm summer day “just for fun,” and let the front desk order some latitude service breakfast on a hefty Sunday morning check-out day when no one has had time for breaks.
  • Probably every Front Office Manager I know would carefor to provide a hefty pay raise and more holidays off, but realistically that is never going to happen. By treating the front desk team more relish family and engaging with them personally, you will live able to augment loyalty and reduce the want for job-hopping.

    M. Cathy Cook is the Executive Director of Training & evolution for the Kennedy Training Network, Inc., a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. Cathy besides is heads up KTN’s Front Desk “Heart of Hospitality” Certification process. Email her directly at: or visit

    Global Workplace flavor Manager - Executive Director | real questions and Pass4sure dumps

    Company Profile:Morgan Stanley is a leading global monetary services firm providing a wide compass of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and fervor of their people is captious to their success. Together, they participate a common set of values rooted in integrity, excellence and tenacious team ethic. Morgan Stanley can provide a superior foundation for pile a professional career - a residence for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an considerable section of their culture.

    Morgan Stanley Corporate Services (CS) manages the firm's 19MM square foot portfolio to strategically align real estate assets with the Firm's traffic and organizational objectives. CS is responsible for a broad compass of services including; Workplace & Design, Portfolio Strategy, Portfolio Management, Project Management, Engineering, Property Services and Amenities.

    Morgan Stanley has created a global program, Workplace Evolution, to modernize their workplace. The objectives of Workplace Evolution are to advocate their organizational goals around attracting and retaining the best talent, optimizing their real estate, demonstrating their brand and values, and enabling their employees to labor at their peak.

    In advocate of this major initiative, Morgan Stanley is adding another dimension to its Workplace offerings by expanding to comprise an flavor Services platform.

    The "Experience" agenda is to:- Curate a meaningful and personal flavor for Morgan Stanley employees and visitors that anticipates and exceeds expectations. Provide an flavor that is seamless and coherent across outright channels, and creates a positive connection to the flavor of coming to the office.- Focus on user centric hospitality, creating tall finger opportunities for people to connect in current and exciting ways that speaks to Morgan Stanley's culture.- Develop a platform which provides, through the convergence of limpid governance and policy, labor environment and services, a differentiating flavor to advocate the shifting needs of Morgan Stanley employees .

    Primary Responsibilities :- Architect of the program, defining the optimal recess user experience, which will abet drive the design and services required for Morgan Stanley's future workplace environment.- Creates and manages a global team to ensure a synchronous flavor is being executed consistently across the program.Program Management:- Define the platform organization, deployment strategy, and standards and guidelines.- Identify the commandeer technology and digital solutions, providing users with a seamless, single-point access to pile amenities and services through a secure, mobile apps platform. Project management the prerogative solutions with key Morgan Stanley stakeholder groups.- Track and measure impact of program on employee satisfaction, productivity gains and cost avoidance .- Collaborate with global functional teammates to ensure near alignment; Property Services, Amenities, traffic and arm Management, Technology, Human Resources, Communications, Marketing, and Expense Management teams.

    Program Scope:- Define hospitality and complete service flavor advocate for a compass of project types (client facing, non-client facing and global in-house focus locations)- Global team will live responsible for providing seamless services around their Workplace Evolution program in partnership with Property Services and Amenities existing teams:- Client-facing reception and visitor support- Concierge service function- Office services- Catering coordination- Conference focus managementCommunity Managers: (Future role). This role will labor closely with the flavor Manager to translate the experiences that gain been designed, and deliver the day to day management of the space. Manage network of on-site teams responsible for maintaining outright workspace to ensure a positive and enriching labor flavor for outright employees. Community Managers would live the "first line of defense" for questions, issues, and concerns related to the space, to abet resolve issues.- Desk and space sharing program operations: proactive maintenance to compensate for shift in ownership of workspace due to desk sharing program. Space "resets", hour-by-hour monitoring, management of immaculate desk policy, lost and found, locker management- Everyday Operations & Staff Engagement

  • Facilitate day-to-day operations are running smoothly i.e. periodic maintenance checks and resets of shared spaces between meetings.
  • Enhance the workplace community through regular events relating to community, wellness and common interest groups, integrating with existing programs currently operated within CS and other traffic unit partners (Human Resources, Corp Communications, etc…)
  • Daily curating of office activities via multiple channels, e.g. digital boards, intranet, message boards
  • Baseline IT and training support: simple technology breaks/fixes
  • - Occupancy Tracking & Reporting - Track utilization of the space to abet adjust the space, policies, and desk sharing ratio to better serve the population on an ongoing basis.

    Project Delivery Integration:- advocate CS Workplace, Project, Portfolio and Property teams with implementation of an flavor service program on outright major regional office build outs.- Create Basis of Design flavor Guidelines playbook, and integrate as section of the Global Workplace Design Guidelines, to provide a holistic approach to the project implementation process.- Develop a change management road map to ensure successful implementation . Collaborate with the Communications, Brand and Marketing teams on outright collateral materials related to change management and communications.- Potential Process:

  • Define the value proposition
  • Understand voice of the customer. Evaluate the flavor against the promise
  • Design the current experience
  • Deploy, collect feedback, build quickly: Integrated business/ technology teams & Continuous feedback for iterative improvement
  • Qualifications:

    - Proven organizational skills, competence to prioritize in order to meet deadlines and provide tall trait service to clients.- A elastic approach with the competence to adjust to changing conditions and priorities and to labor in a collaborative team environment.- Distills intricate information to the essential for client decision-making. Capable of participating in discussions with internal clients on design and space consume concepts.- Interpersonal skills with the competence to present to and communicate with demanding clients within the traffic Units, managing expectations throughout the design and delivery process.- Maintain an vigorous awareness and understanding of global workplace trends, innovations and opportunities- Computer skills in Microsoft platforms.- flavor with enterprise workspace tools; Hospitality Suite, WebCoRE, AppSpace, Yammer, Space Booking, etc...- qualify travel may live required as this is a global role.

    Education and Experience- Bachelor or Master's degree in Hospitality Administration Management.- responsible for designing "the recess user experience" and implementation strategy for other organizations.- 8-10 years of apposite flavor managing multiple teams in flavor services, hospitality, events, amenities and property services management.

    IAB Rising Stars: The Trade Desk's Riddhima Minocha says programmatic is relish marrying craft with science | real questions and Pass4sure dumps

    The IAB SEA+India Programmatic Committee returns in 2019 with its search for the industry’s brightest talents behind the technology. Find out how these passionate practitioners got started, the secrets behind their success and what they are doing to drive the industry forward.

    “What excites me the most about working in programmatic is its competence to seamlessly marry craft with science,” shares Riddhima Minocha, an account manager at The Trade Desk and IAB SEA+India’s Programmatic Rising Star of 2019.

    A standout innovator and creative thinker, Minocha, who is lovingly known by her colleagues as Red, is recognized for her competence to eye out for bold, creative opportunities both within and outside her organization. In May 2018, she executed one of The Trade Desk’s first-ever connected TV campaigns in Hong Kong. Shortly after, she led the organization’s first-ever augmented reality push in Asia.

    “Minocha is one of the rare professionals who gain the skills to engage on multiple levels across outright teams,” shared Peter Besselink, the programmatic client lead at Mindshare. “From top-level brand strategy to push even tactics and optimizations with traders, she has been a fully trusted resource to their account in the past 1.5 years.

    When Minocha is not going from barre to bar, skydiving or surfing, she dedicates her time to raising the profile of programmatic and adtech. A passionate advocate for women in ad tech, diversity, inclusion and transparency, she seeks out opportunities to participate and facilitate conversations around tech and gender equality, such as ‘Women in Digital London’ 2017.

    When thrown a curveball, Minocha hits it out of the park. From troubleshooting creatives to collaborating with partners on a brand pitch, Minocha enjoys wearing multiple hats and raises the bar when it comes to being dynamic, open and diverse, paving the course for the industry to ensue suit.

    What did you want to live when you were younger?

    Since kindergarten, I was obsessed with outright things biology. From playing with toy stethoscopes as a child, watching Grey's Anatomy, reading Oliver Sacks’ books to spending my summers interning at hospitals and research labs, I always dreamed of pursuing medicine as a career.

    In university, I majored in bioengineering with a minor in psychology. Along the way, as I took up research projects in cancer and flow cell therapy, I realized my ambitions were more suited to a corporate career. Life (with my brain) worked in inscrutable ways - and, here I am!

    The most exciting section about working in programmatic is how it can seamlessly marry craft and science and this - the inner scientist in me thoroughly enjoys.

    What is one thing you wished you had known before starting your programmatic career?

    The import of being 10 steps ahead. This industry is always forward-thinking and fast-paced. Coming from a different background, I definitely did not await to live subjected to such a abrupt learning curve that continues to grow every day. Quoting my colleague, being an entrant in programmatic is relish "drinking from a fire hose". Luckily, I've always been curious and enjoyed drinking my course out of it.

    In no more than five sentences, relate what a typical labor day would eye relish for you.

    My day typically entails juggling time between internal and external meetings, product demonstrations and training sessions, proactive as well as reactive client servicing, multiple trips to the pantry to fuel myself with caffeine, constant collaboration across different teams and soaking in as much lore as I can - outright while having fun.

    Phrase or word you never want to hear again.

    "Let's commandeer the leftover budget to programmatic".

    If there was one key ingredient for any successful campaign, what would it be?

    Defining limpid and realistic objectives. Often times, push objectives watch to live based on past performance, benchmarked against other channels or defined at random. It is really considerable to capture a step back, wear the brand marketer's hat and reflect about the bigger picture. Realistic goal setting will abet set your push up for success and enable traders to gain a limpid KPI to optimize towards.

    What is one thing you eye forward to changing in the industry?

    A key aspect of my job is to consult with and educate agencies and brands on the benefits of programmatic. Programmatic has this reputation of being "too complicated", "low quality" and "not brand safe". As the industry continues to evolve, I'd carefor to live involved in initiatives to demystify and simplify adtech, and to debunk the stereotypical myths associated with it.

    How carryout you foretell programmatic will change the future/evolve?

    Today, programmatic is typically one among the many lines in a media plan. The digitization of channels such as connected TV, audio and out of home, especially in emerging markets in Asia, will lead to the convergence of cross-channel marketing strategies into a sole line. Programmatic's unique competence to merge marketing, data, and technology will enable it to change the future of advertising, making it more efficient and time-saving for marketers.

    How carryout you retain learning in a fast-changing environment relish programmatic?

    Personally, I feel that it is very considerable to linger humble, curious and adopt a self-starter approach to learning. Adopting this approach has kept me going in keeping abreast with the whirlwind of changes in the industry. Quoting my colleague - "Red has constant FOMO". This FOMO drives me to retain my eyes and ears open, with outright hands on deck, live it via industry word articles, my LinkedIn feed, networking events or even hearsay (at times).

    Zachary King is the vice president of commercial for Asia at MediaMath, Singapore and the co-chair of the Programmatic Committee at IAB SEA+India.

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