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HP2-B93 Customer Comm Mgt-Design and Production

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HP2-B93 exam Dumps Source : Customer Comm Mgt-Design and Production

Test Code : HP2-B93
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Vendor appellation : HP
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HP HP Customer Comm Mgt-Design

HP Exstream eight.6 Personalizes consumer Communications | killexams.com true Questions and Pass4sure dumps

First identify: remaining identify: e-mail handle: Password: verify Password: Username:

Title: C-stage/President supervisor VP workforce (associate/Analyst/and so on.) Director

function:

function in IT decision-making system: Align traffic & IT desires Create IT fashion verify IT needs manipulate vendor Relationships consider/Specify brands or companies other position commission Purchases now not worried

Work mobilephone: company: company dimension: trade: road handle city: Zip/postal code State/Province: country:

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OpenText Acquires customer Communications management property from HP | killexams.com true Questions and Pass4sure dumps

Jun 23, 2016

Stephanie Simone

OpenText agency, issuer of commercial enterprise information administration solutions, is entering into a definitive shrink to acquire the consumer communications management (CCM) property from HP Inc., including HP Exstream, HP Output administration, HP TeleForm, and HP LiquidOffice.

in line with OpenText, the acquisition faculty it may well now give client communications management, system automation, and document start solutions.

The transaction buy rate is approximately $315 million, based on OpenText. The options being bought are anticipated to generate between $110 million and $a hundred twenty five hundreds of thousands in annualized salary.

OpenText expects this acquisition to enrich its StreamServe, OpenText MediaManager, OpenText TeamSite, and OpenText MediaBin products and allow it to greater serve its purchasers via providing extra CCM capabilities in areas corresponding to authoring, workflow, and composition for multichannel document presentment and interactive communications.

OpenText and HP Inc. Tell they are additionally exploring opportunities to labor collectively in the future to expand their utility options to valued clientele and serve a ambit of needs.

For more suggestions, visit www.opentext.com.

Have a brand novel announcement about your business? Contact newseditor@kmworld.com.


HP Unlocks the expense of consumer statistics for Communications and enjoyment groups | killexams.com true Questions and Pass4sure dumps

HP currently introduced a portfolio of options to waiton communications, media and leisure businesses free up the value that exists within their huge retailers of client and operational information.

With HP CentralView, communications, media and leisure (CME) companies, together with instant and wired operators, can acquire greater suggested selections about their strategic company pastimes, such as novel carrier alternatives, consumer retention, client credit score dangers, fraud detection and management and, finally, the protection and increase of earnings.

Designed mainly for the CME industry, HP CentralView offers CME companies consolidated access to batch and real-time statistics from numerous “siloed” operations and company waiton methods (OSS and BSS). It makes utilize of the capabilities of enterprise records warehouse systems, equivalent to HP Neoview and Oracle®, to provide each strategic and operational traffic intelligence benefits.

The HP CentralView company solutions are concentrated on constructing client intimacy for the purpose of generating, protecting and optimizing revenue. For CME agencies, they can enable 360-diploma management of the actions of customers, purchasers and content companions, among others.

HP CentralView is supported with the aid of a plenary complement of HP consulting and integration services that span the all project lifecycle. HP service choices mirror 30 years of adventure within the telecom provider issuer market. currently, the company’s counsel management potential changed into reinforced by pass of the acquisition of Knightsbridge solutions.

“HP CentralView is the fruits of their many years of IT and CME adventure,” referred to Ananda Subbiah, vice chairman, solutions, Communications, Media and leisure, HP. “CME companies want an fashion it truly is each comprehensive and adaptable, and HP CentralView offers that. CME providers additionally requisite a separate seller that should exist in pervade for eachandevery the components, together with provider and support, any state on the earth -- and HP gives that, too.” greater suggestions on HP CentralView is available at www.hp.com/go/centralview.

This BeyeNETWORK information particular incorporates tips from a recent press unencumber via the traffic mentioned.


HP2-B93 Customer Comm Mgt-Design and Production

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HP2-B93 exam Dumps Source : Customer Comm Mgt-Design and Production

Test Code : HP2-B93
Test appellation : Customer Comm Mgt-Design and Production
Vendor appellation : HP
exam questions : 50 true Questions

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Sony Boosts 3D Camera Production on Rising Customer Interest | killexams.com true questions and Pass4sure dumps

Sony Corporation SNE is ramping up production level of its next-generation 3D camera sensors for 2019 in response to rising interest from several customers dote Apple Inc. AAPL.

Notably, various smartphone manufacturers are likely to leverage Sony’s camera chips to power both the front- and rear-facing 3D cameras of their models next year. Further, the company is working on providing sunder software toolkits to outside developers, which will waiton in boosting in-store and online customer experience.

Going forward, Sony expects claim for image sensors for mobile products to grow, which will drive Semiconductors sales. Over the past yoke of years, the company has been making a string of concerted efforts to attain a leaner organizational structure to augment growth. It announced a number of changes in its internal administration and reshuffled its operating segments.

Also, the company has likewise undertaken a number of measures in its Branded Product Business, including Mobile Communications, Imaging Product & Solutions and Home Entertainment & Sound segments, to ensure stronger growth. A number of measures, including cost-reduction initiatives and reduction in advertising & promotion expenses, are expected to profit this traffic in the long run.

 

Notably, the Zacks Rank #2 (Buy) company’s shares hold appreciated 8% over the past year against the industry’s decline of 1.5%.

Moreover, Sony has launched a few products, which will likely supplement sales in the long run. Notably, the company is presently focusing on lofty value-added models such as 4K TVs to ameliorate the product mix. It continues to strengthen its traffic through accretive acquisitions and joint ventures, which will waiton it develop novel products, broaden customer base and market share.

Other Stocks to Consider

A yoke of other top-ranked stocks from the very space are Ralph Lauren Corporation RL and Casa Systems, Inc. CASA. Both these companies carry a Zacks Rank #2. You can remark the complete list of today’s Zacks #1 Rank (Strong Buy) stocks here.

Ralph Lauren surpassed estimates in each of the trailing four quarters, the tolerable positive earnings astonish being 7.04%.

Casa Systems outpaced estimates thrice in the preceding four quarters, the tolerable earnings astonish being 29.67%.

Will You acquire a Fortune on the Shift to Electric Cars?

Here's another stock belief to consider. Much dote petroleum 150 years ago, lithium power may soon tremble the world, creating millionaires and reshaping geo-politics. Soon electric vehicles (EVs) may exist cheaper than gas guzzlers. Some are already reaching 265 miles on a separate charge.

With battery prices plummeting and charging stations set to multiply, one company stands out as the #1 stock to buy according to Zacks research.

It's not the one you think.

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Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to Get this free report Sony Corporation (SNE) : Free Stock Analysis Report Apple Inc. (AAPL) : Free Stock Analysis Report Ralph Lauren Corporation (RL) : Free Stock Analysis Report Casa Systems, Inc. (CASA) : Free Stock Analysis Report To read this article on Zacks.com click here. Zacks Investment Research


Canon Celebrates a Decade of Dedication to Customer Service with Tenth BenchmarkPortal heart of Excellence Certification | killexams.com true questions and Pass4sure dumps

Thursday, December 27, 2018

Press release from the issuing company

Melville, N.Y. – Canon U.S.A., Inc., a leader in digital imaging solutions, achieves its 10th consecutive BenchmarkPortal heart of Excellence Certification. One of the most prestigious accreditations in the customer service and support industry, this certification honors customer service muster centers that rank in the top ten percent of muster centers surveyed.

“This certification signifies Canon’s leadership and commitment to balancing cost-effective service solutions with best-in-class service performance,” says Bruce Belfiore, CEO, BenchmarkPortal. “To maintain superior performance for ten years straight is, indeed, an exceptional accomplishment.”

To evaluate a muster center, BenchmarkPortal researchers audit and validate companies against a balanced scorecard of metrics for efficiency and effectiveness. The balanced scorecard includes key performance indicators, customer satisfaction ratings, cost, and quality-related evaluations.

“We are honored that BenchmarkPortal recognized us for the tenth year in a row as a leader in providing an outstanding customer service and support experience,” says Leroy Farrell, vice president and common manager, traffic Imaging Solutions Group, Engineering Services and Solutions, Canon U.S.A., Inc. “We built their Customer Solutions heart more than a year ago to evolve with the industry’s changing needs and seamlessly provide innovative, end-to-end service solutions. To us, this certification signifies that the heart is doing its job, and doing it well for their channel partners and customers.”

The Customer Solutions heart fosters collaboration, with technical support, engineering, and progress teams working together within one location to employ cutting-edge technologies that deliver outstanding service and support solutions to Canon channel partners, and in eddy customers, across the enterprise, production, great format, image capture, and desktop imaging product lines.

About heart of Excellence CertificationContact centers and their managers who wish to implement best practices and attain world-class performance in their industry hold a unique chance to certify their contact centers. BenchmarkPortal’s rigorous certification process has the odds of referencing eachandevery performance goals to their best exercise database of thousands of contact centers. Thus, contact centers will exist held to performance levels that will ameliorate their competitive position, not just coerce them to adhere to an capricious standard. determine what the steps to certification are and how they will ameliorate your center’s performance. https://www.benchmarkportal.com/contact-center-certification/.

About BenchmarkPortalFounded in 1995, BenchmarkPortal is a global leader in the contact heart industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact heart indus­try. BenchmarkPortal hosts the world’s largest database of contact heart metrics, which is constantly being refreshed with novel data. BenchmarkPortal’s mission is to provide contact heart managers with the tools and information that will waiton them optimize their efficiency and effectiveness in their customer communications.

For more information on BenchmarkPortal gratify muster 1-800-214-8929 or visit www.BenchmarkPortal.com. 

To post a comment Log In or Become a Member, doing so is simple and free

 


Unified communications market sees claim for customized offerings | killexams.com true questions and Pass4sure dumps

While channel partners in the unified communications market hold traditionally profited from selling IP PBXs, phones and video conferencing systems, a novel chance has become available: using APIs to extend UC functionality into traffic apps and workflow.

UC APIs let developers embed functionality dote telephony and videoconferencing into applications, effectively eliminating the requisite for users to switch to a dedicated UC app to communicate, according to Nemertes Research. This enables partners to tap into UC APIs to create customized, value-added services for their customers.

This is a niche to explore: The market for services is projected to surge to 66% revenue participate of the $39 billion unified communications and collaboration (UCC) market in 2019, as software, platform and endpoint revenues continue a even decline, according to Frost & Sullivan. In 2018, hosted and cloud IP telephony and UC services dominated at 39% participate of global UCC services revenue, the firm reported.

The biggest chance for partners using APIs is in customizing or edifice offerings that meet specific customer needs, said Irwin Lazar, vice president and service director at Nemertes.

"For example, a ally could integrate a messaging service via an API to enable a customer to notify clients of upcoming appointments," Lazar said. Nemertes create that about 86% of companies are exploring digital customer undergo initiatives to ameliorate customer interactions across mobile, social and messaging channels. eachandevery of these channels can profit from customizing and integrating existing traffic applications via APIs, he added.

Vendor support for API-based integration, custom offerings

To waiton partners rob odds of API-based opportunities in the unified communications market, vendors are offering training, technical assistance and access to app stores where developers can sell customized apps, Lazar said.

[There is] growing interest among UCaaS vendors, VARs and ISVs in leveraging available APIs and CPaaS offerings to build custom solutions ... and to integrate communications into existing traffic apps and workflows. Irwin Lazarvice president and service director, Nemertes

Most API and communications platform as a service (CPaaS) vendors proffer developer support programs that embrace training and technical assistance. Nemertes is seeing growth in available app stores as well, Lazar said. In addition, some vendors such as Avaya "offer a sandbox for developers to create apps and test various configurations before bringing them into a production environment," he said.

There is "growing interest among UCaaS vendors, VARs [value-added resellers] and ISVs in leveraging available APIs and CPaaS offerings to build custom solutions for their customers, and to integrate communications into existing traffic apps and workflows," Lazar noted. An sample might exist adding "click-to-call" into a CRM system or automatically logging inbound calls in a CRM.

"I arbiter app stores will enable partners to launch to sell the capabilities they create for their customers by packaging them as a specialized app and selling through vendor app stores,'' he said.

Simplifying customer workflows

Services provider World Wide Technology (WWT), based in St. Louis, sees an chance in looking at novel ways to utilize APIs for automation and analytics, such as provisioning UC services for hybrid deployments, said Derrick Monahan, exercise manager of unified communications at WWT.

"Some customers want a simple workflow that expands outside of a traditional UC application," he explained. "When they are helping customers with UC API engagements, they watch to contemplate at the larger picture typically through an ideation process. As a result, they may waiton investigate ways to build a custom digital transformation outcome that may embrace ... UC, mobility and customer experience."

But with the chance comes challenges, and the biggest one Lazar sees is the faculty to find developer expertise. "API [and CPaaS] vendors dote Nexmo/Vonage tout about 700,000 developers; others are diligently working to build developer awareness or create tools that enable nondevelopers to utilize API-based services," he said.

Another challenge is matching API capabilities to customer's traffic workflows, said Derek Lohman, Cisco prototype lead at WWT. The firm often finds there is less documentation and support available than what is normally available in a common release, he said. "It takes additional endeavor to continuously monitor changes and updates to the API capabilities to provide their customers with the most current features available."

UC APIs in action

WWT has developed several applications using Cisco's Webex Teams APIs, Lohman said. Many of them are API-based integrations using Webex Teams and workflow applications dote Salesforce or ServiceNow, he added.

"These [API-based] integrations allow the customer to automate tasks or increase communication between teams," he said. "WWT likewise creates applications that utilize Webex Teams as infrastructure."

An sample would exist taking Webex Teams' messaging and voice components and adding it to a common mobile application. With Webex Teams infrastructure, a customer can create their own branded experiences for their cease customers, Lohman said.

Unified communications market: What's ahead

Integrating and automating applications with AI systems is becoming a unified communications market trend, Lohman said. "If WWT can create experiences and automation that react in response to traffic variables around collaborative interaction, they will remark a all novel paradigm in how they labor together. Combining analytical data with how people communicate will atomize the mold of static meetings and allow teams to collaborate more effectively over geographic locations and different time zones."

And, he said, it will become "pretty intriguing if they can harness the pass people labor and yoke that with APIs that automate the process, while adapting to recurring variables." If that happens, there will exist a true change in both innovation and productivity, he added.

Given a dearth of developer expertise, the most exciting unified communications market trend Lazar sees is functionality in novel platforms from vendors dote K2, Zapier and Whispir. These platforms enable "citizen developers" to easily add communications to their workflows through drag-and-drop user interfaces.

Expect to remark these types of capabilities become benchmark among CPaaS and UCaaS vendors in the next few years, he said.



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