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QQ0-100 attend Desk Analyst (HDA)

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QQ0-100 exam Dumps Source : Help Desk Analyst (HDA)

Test Code : QQ0-100
Test denomination : Help Desk Analyst (HDA)
Vendor denomination : HDI
exam questions : 116 existent Questions

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HDI attend Desk Analyst (HDA)

HDI, CompTIA and Microsoft Collaborate to advertise Complementary Certifications concentrated on bettering IT carrier and uphold skills | existent Questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s biggest membership affiliation for IT carrier and attend experts and the premier delicate skill certification corpse for the business; CompTIA, the Computing technology industry affiliation; and Microsoft Corp., the main company of technical expertise certification for the IT industry, nowadays announced they're taking portion to advertise the merits of combining their respective certifications. collectively, CompTIA’s A+® certification for computer carrier and attend technicians, HDI’s consumer aid professional (CSS) or uphold Desk Analyst (HDA) certification tiers, and the Microsoft®certified computing device aid Technician (MCDST) certification construct on one yet another to provide an example certification direction for entry-stage IT provider and attend specialists, and will attend them raise their career path. The announcement became made at the HDI institution working towards adventure held Sept. 13–17 on the Palmer apartment in Chicago.

In each small and massive company environments, the location workstation upkeep and troubleshooting are critical potential, ensuring that entrance-line attend desk personnel are knowledgeable and authorized in each technical and service expertise helps deliver both quicker determination times and a stronger stage of customer satisfaction. This combination of capabilities effects in improved ROI for the organization.

“as the greatest developer of dealer-impartial IT certification exams globally, CompTIA recognizes very naturally the requisite for IT professionals to divulge their competencies and skills through certification,” said Bob Sartor, director, commerce and consumer classes, DHL suggestions systems (Americas) Inc. and chair of the board of directors, CompTIA. “We additionally admire the expanding flash to indifferent company operations of nontechnical talents equivalent to energetic listening and the trap of skills complete the way through calls. by working with HDI and Microsoft to promote the merits of their certifications, we're able to greatly enhance the capacity of entrance-line technical assist professionals to carryout their jobs at the optimum degrees of efficiency.”

“With a tall portion of the area’s businesses working Microsoft application, MCDST is completely crucial since it makes a speciality of assisting key technologies on the corporate computing device–specially, windows®XP and Microsoft office,” referred to Al Valvano, manager of the getting to know certification program at Microsoft. “however it managers understand that to comfortably leverage their aid desk’s competencies and edge across the organization, they should couple that information of technology with soft competencies.”

“to ensure that the uphold middle to eddy into extra strategic to the organization as a whole, it has to give exemplary provider on complete levels: from technical troubleshooting to displaying empathy to customers. These skill sets are highly complementary, so it made consummate sense for us to exist a portion of with CompTIA in educating specialists and their employers in regards to the requisite for both forms of certifications,” delivered Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a worldwide trade credential that validates the potential of laptop provider and attend technicians who've an equivalent of 500 hours of palms-on journey. most valuable hardware and software carriers, distributors and VARs accept CompTIA A+ as the indifferent in foundation-level, dealer-neutral certification for provider and assist desk technicians. the two tests that execute up the certification cowl a broad latitude of hardware and software applied sciences, however aren't bound to any dealer-particular items. The skills and competencies measured by way of the CompTIA A+ tests maintain been derived from an industrywide and global job assignment evaluation. thus far, greater than 600,000 individuals maintain got CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft licensed desktop aid Technician (MCDST) credential helps set the competency even of attend desk group of workers on the Microsoft windows XP working system and the functions that rush on it by means of focusing on diagnosis and assessment of end-consumer incident requests. greater counsel about the MCDST will besides exist discovered at .

About HDI’s CSS and HDA Certifications

The HDI customer assist specialist (CSS) Certification is focused to people wishing to qualify to travail in a customer lead core/support desk ambiance. HDI-licensed customer attend specialists were verified to exist sure they meet the required standards for presenting unsurpassed customer carrier. The HDI uphold Desk Analyst (HDA) Certification practicing software gives aid desk and assist heart experts with the tools, concepts and information to obtain success as front-line analysts, to leverage profession edifice opportunities, and to withhold in intellect the change between uphold operations that purely role as a company unit and those that execute a edifying influence on the difficult as a whole. With HDI’s HDA Certification practising, attend authorities are empowered to radically change the lead operation from a cost core into a productivity heart that enhances the firm’s universal effectiveness. extra information about these lessons and certifications can exist discovered at: .

About CompTIA

CompTIA is a worldwide exchange affiliation representing the enterprise pastimes of the suggestions expertise business. For greater than 22 years CompTIA has supplied analysis, networking and partnering opportunities to its 20,000 contributors in 89 international locations. The association is involved in developing standards and top-rated practices, and influencing the political, fiscal and tutorial arenas that influence IT worldwide. extra information is at .

About Microsoft

founded in 1975, Microsoft (Nasdaq “MSFT”) is the global leader in software, services and solutions that aid people and companies know their complete skills.

About HDI

HDI is the realm’s largest membership affiliation for IT service and attend gurus and the premier certification corpse for the trade. based in 1989, HDI’s mission is to steer and promote the IT provider and uphold trade by means of empowering its participants via access to timely and profitable industry advice, together with reports and publications; encouraging member collaboration through pursuits and on-line boards; and organising internationally identified, specifications-based mostly commerce certification and practising classes. apart from membership, certification, and training, HDI produces the optimum-rated commerce event, the HDI Annual conference and Expo, for carrier and technical aid authorities. HDI is member-concentrated, and continues to exist supplier-impartial in its efforts to facilitate open, unbiased networking and information sharing inside the association community. HDI has greater than 7,500 participants global, (together with ninety% of the Fortune 500), and greater than 50 energetic U.S. chapters. For greater assistance, visit .

Microsoft and windows are either registered emblems or emblems of Microsoft Corp. within the united states and/or different international locations.

The names of precise agencies and products mentioned herein may well exist the emblems of their respective homeowners.

observe to editors: in case you are interested in viewing additional info on Microsoft, gladden talk over with the Microsoft web web page at on Microsoft’s corporate assistance pages. net links, mobile numbers and titles were remedy at time of ebook, but may given that maintain modified. For further guidance, journalists and analysts may contact Microsoft’s swift Response team or different applicable contacts listed at .

HDI lead heart crew Lead Certification training Now purchasable | existent Questions and Pass4sure dumps

COLORADO SPRINGS, Colo., may sixteen /PRNewswire/ -- HDI, the area's largest membership association for IT service and lead experts and the premier certification constitution for the trade, announced nowadays the supply of coaching for its most up-to-date certification degree, the HDI uphold middle group Lead.

the unusual path prepares attendees to strive for excellence in their challenging position, and introduces key concepts to assist participants location together for his or her HDI Certification examination. This intensive unusual path is purchasable on-line in addition to through instructor-led training, which contains lectures, workout routines, role plays and discussions concentrated on most fulfilling practices for uphold middle operations and instructs members on the way to without problems coach and lead a group.

HDI's SCTL direction teaches top of the line practices for assist core operations, valuable management and management talents, crew edifice and motivational thoughts, how to manage stress and conflict, the value of assist core metrics and provides an introduction to provider administration ITIL processes.

HDI offers the area's most prestigious certification for carrier and uphold professionals. The certifications are in accordance with internationally identified open necessities developed by way of world committees of practitioners and industry experts. HDI certifies at four stages: HDI consumer aid expert (HDI CSS), HDI uphold Desk Analyst (HDA), uphold middle group Lead (HDI SCTL) and HDI assist Desk supervisor (HDI HDM).

the complete HDI SCTL Certification necessities doc is obtainable for down load on the HDI web site at:

Availability & Pricing:

For HDI participants, the cost of the unusual HDI SCTL practising kind is $1,295. For non-members, the can impregnate is $1,395. The path is obtainable both online and thru instructor-led practicing. For more information, talk over with or denomination (800) 248-5667.

About HDI

HDI is the realm's largest membership association for IT provider and uphold professionals and the premier certification corpse for the business. headquartered in 1989, HDI's mission is to lead and promote the IT provider and attend trade with the aid of empowering its individuals via access to well timed and helpful commerce suggestions, including experiences and publications; encouraging member collaboration via activities and online forums; and setting up internationally recognized, standards-primarily based industry certification and training programs. in addition to membership, certification and practicing, HDI produces the area's largest and optimum-rated adventure for carrier and lead gurus, the HDI Annual convention & Expo. HDI is member-focused, and remains seller-impartial in its efforts to facilitate open, independent networking and guidance sharing across its international association network. HDI has greater than 7,500 contributors global together with most of the Fortune 500, 60 indigenous chapters in North america and membership places of travail on every continent. For extra advice, visit

source: HDI

CONTACT: Jennifer McClure, Communications concepts, +1-650-387-8590,

net site:

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aid Desk, laptop uphold Certs intellect-Meld | existent Questions and Pass4sure dumps


help Desk, computer lead Certs intellect-Meld

Microsoft joins two different certification corporations in collaborating efforts to promote computer technician and tech uphold certifications.

Microsoft Corp. has joined the aid Desk Institute and computing device know-how commerce association in a joint exertion to advertise their certifications to IT carrier and uphold personnel and employers. The announcement was made by complete three businesses past this week at the uphold Desk Institute's HDI school experience in Chicago. details on how the companies design to promote the certifications maintain not been launched.

The mixed exertion is aimed at advertising the smartly-rounded technical assist specialist, who can demonstrate potential in computing device hardware and software aid and exist able to carry that aid the expend of delicate skills such as edifying communication with shoppers and diligence in issue-solving. in line with Ron Muns, HDI's chief executive officer, "It made example feel for us to link with CompTIA and Microsoft in instructing professionals and their employers about the want for both forms of certifications."

lower back in October 2003, HDI and Microsoft had announced an constrict to collaborate on merchandising their certifications (click birthright here to examine that unlock). Microsoft besides has an current constrict with CompTIA that makes it practicable for CompTIA's certifications to exist used to fulfill some requirements of Microsoft certifications. In particular, CompTIA's A+, network+, Server+ and protection+ in a lot of mixtures may besides exist utilized in lieu of taking an MCSA elective exam. (click on birthright here to view the MCSA requirements.)

The aid Desk Institute is an affiliation for provider and lead personnel and offers two certifications aimed especially at that neighborhood: client attend expert and attend Desk Analyst. (As well, HDI has other titles aimed toward aid desk managers and IT infrastructure consultants.)

The Microsoft computing device attend Technician title is geared toward tech lead specialists experienced in home windows XP desktop and utility administration troubleshooting issues. Microsoft has issued 1,524 MCDST certificates as of September 9, 2004.

CompTIA's A+ certification is a seller-impartial certification for workstation servicers. based on the community, well over 600,000 americans maintain acquired an A+. click here to examine extra about CompTIA's certification classes.

in regards to the creator

Michael Domingo has held a couple of positions at 1105 Media, and is currently the editor in chief of visible Studio magazine.

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Help Desk Analyst (HDA)

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HDI, CompTIA and Microsoft Collaborate To Promote Complementary Certifications Focused on Enhancing IT Service and uphold Skills | existent questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s largest membership association for IT service and uphold professionals and the premier soft skill certification corpse for the industry; CompTIA, the Computing Technology Industry Association; and Microsoft Corp., the leading provider of technical skills certification for the IT Industry, today announced they are collaborating to promote the advantages of combining their respective certifications. Together, CompTIA’s A+® certification for PC service and uphold technicians, HDI’s Customer uphold Specialist (CSS) or attend Desk Analyst (HDA) certification levels, and the Microsoft®Certified Desktop uphold Technician (MCDST) certification build on one another to provide a consummate certification path for entry-level IT service and uphold professionals, and will attend them enhance their career path. The announcement was made at the HDI University training event held Sept. 13–17 at the Palmer House in Chicago.

In both small and great corporate environments, where PC maintenance and troubleshooting are critical skills, ensuring that front-line attend desk employees are trained and certified in both technical and service skills helps deliver both faster resolution times and a higher even of customer satisfaction. This combination of skills results in improved ROI for the organization.

“As the largest developer of vendor-neutral IT certification exams globally, CompTIA recognizes very clearly the requisite for IT professionals to demonstrate their information and skills through certification,” said Bob Sartor, director, Industry and Customer Programs, DHL Information Systems (Americas) Inc. and chair of the board of directors, CompTIA. “We besides recognize the increasing flash to overall commerce operations of nontechnical skills such as active listening and the capture of information during calls. By working with HDI and Microsoft to promote the benefits of their certifications, they are able to greatly enhance the skill of front-line technical uphold professionals to carryout their jobs at the highest levels of efficiency.”

“With a great portion of the world’s companies running Microsoft software, MCDST is absolutely critical because it focuses on supporting key technologies on the corporate desktop–specifically, Windows®XP and Microsoft Office,” said Al Valvano, manager of the Learning certification program at Microsoft. “But IT managers know that to effectively leverage their attend desk’s information and skills across the organization, they requisite to couple that information of technology with soft skills.”

“In order for the uphold heart to become more strategic to the organization as a whole, it has to provide exemplary service on complete levels: from technical troubleshooting to showing empathy to customers. These skill sets are highly complementary, so it made consummate sense for us to link with CompTIA in educating professionals and their employers about the requisite for both types of certifications,” added Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a global industry credential that validates the information of computer service and uphold technicians who maintain an equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and VARs accept CompTIA A+ as the benchmark in foundation-level, vendor-neutral certification for service and attend desk technicians. The two exams that execute up the certification cover a broad attain of hardware and software technologies, but are not bound to any vendor-specific products. The skills and information measured by the CompTIA A+ exams were derived from an industrywide and worldwide job assignment analysis. To date, more than 600,000 individuals maintain obtained CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft Certified Desktop uphold Technician (MCDST) credential helps set the competency even of attend desk staff on the Microsoft Windows XP operating system and the applications that rush on it by focusing on diagnosis and assessment of end-user incident requests. More information about the MCDST can exist organize at .

About HDI’s CSS and HDA Certifications

The HDI Customer uphold Specialist (CSS) Certification is targeted to individuals wishing to qualify to travail in a customer uphold center/help desk environment. HDI-certified Customer uphold Specialists maintain been tested to ensure they meet the required standards for providing unsurpassed customer service. The HDI attend Desk Analyst (HDA) Certification training program provides attend desk and uphold heart professionals with the tools, techniques and skills to achieve success as front-line analysts, to leverage career evolution opportunities, and to understand the variation between uphold operations that merely role as a commerce unit and those that execute a positive repercussion on the organization as a whole. With HDI’s HDA Certification training, uphold professionals are empowered to transform the uphold operation from a cost heart into a productivity heart that enhances the organization’s overall effectiveness. More information about these courses and certifications can exist organize at: .

About CompTIA

CompTIA is a global trade association representing the commerce interests of the information technology industry. For more than 22 years CompTIA has provided research, networking and partnering opportunities to its 20,000 members in 89 countries. The association is involved in developing standards and best practices, and influencing the political, economic and educational arenas that repercussion IT worldwide. More information is at .

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that attend people and businesses realize their complete potential.

About HDI

HDI is the world’s largest membership association for IT service and uphold professionals and the premier certification corpse for the industry. Founded in 1989, HDI’s mission is to lead and promote the IT service and uphold industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical uphold professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit .

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may exist the trademarks of their respective owners.

Note to editors: If you are interested in viewing additional information on Microsoft, gladden visit the Microsoft Web page at on Microsoft’s corporate information pages. Web links, telephone numbers and titles were remedy at time of publication, but may since maintain changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other arrogate contacts listed at .

Dateline Pittsburgh: A seek at who's who and what's what | existent questions and Pass4sure dumps

BusinessDateline Pittsburgh: A seek at who's who and what's what

Wednesday, October 16, 2002



Burt Hill Kosar Rittelmann Associates added Robert Cunningham as an architectural draftsman in the Butler office; Barbara A. Forestall joins the administration staff in the Ohio office; Christy Borderudis joins the Washington, D.C., office; and Amanda Rudy joins the landscape department as a draftsman in the Pittsburgh office.

John Reese has joined L.D. Astorino Cos. as a senior electrical engineer.

Associations/ Organizations

Marie Milie Jones, a senior confederate and managing attorney of Meyer Darragh Buckler Bebenek & Eck, was installed as president of the Pennsylvania Defense Institute.

The Downtown commerce Connection announced its newest member ,Rich Soracco.

Allegheny County Bar Association said solicitor Thomas M. Mulroy was appointed to serve a one-year term on the association's judiciary committee; solicitor Stephan K. Todd was appointed to serve a two-year term as a governor on the association's board of governors. Melissa Stauffer has joined The Union Project.

Lawyer James W. Carroll Jr., a member of Rothman Gordon, was nominated and accepted as a fellow of the Allegheny County Bar Foundation.

Thomas J. Briney, architect, corporate vice president/prinicipal, L.D. Astorino Cos., was elected to the board for the Pittsburgh Chapter of the American Institute of Architects.

Banking, Finance

Dollar Bank has promoted Chad J. Edwards to residential loan consultant assigned to the Monroeville and Penn Hills branches.


Mullen appointed Robert Bernardini president and named Michael Provenzano executive vice president of the Pittsburgh office.


Corporate Solutions LLC hired Susan Wareham as a senior consultant in the company's J.D.Edwards rehearse and promoted Anthony Welsh to principal consultant.

Steve Sloan has been promoted to manager in Protiviti's Pittsburgh office. Protiviti is a provider of independent internal audit and commerce and technology risk consulting services.


The University of Pittsburgh's Katz Graduate School of Business' Institute for Entrepreneurial Excellence added Hilda Pang Fu to its advisory board.

Nicholas P. Cafardi, dean of the Duquesne University School of Law, has been appointed to fill the school's Joseph A. Katarincic Endowed Chair in Legal Process and Civil Procedure.

Health and Medicine

Mon Valley custody heart hired Patricia Volpe as administrator and Rebecca L. McKibben as marketing director.

Carol Kevech was promoted to clinical services manager in the Monongahela office of Albert Gallatin Home custody & Hospice.


The Pittsburgh Cultural faith named Janis Burley Wilson vice president of education and Community Outreach and appointed Josephine Caminos Oria manager of Public Relations & Publications.

The Society for contemporary Craft elected unusual members to its board. Elsa Limbach, freelance choreographer, teacher and performer; Rolf Loeber, Ph.D., co-director of the Life History Studies Program at Western Psychiatric Institute and Clinic and professor of psychiatry in the University of Pittsburgh's Department of Psychiatry; and Julia Sawyer, Ph.D., educational consultant.


Burns White & Hickton said John C. Kenny was appointed an associate, and will concentrate his rehearse in the areas of appellate and commercial litigation; and Victor M. DiBattista has joined and heads the firm's fiscal Institutions rehearse area.

Pepper Hamilton LLP said it had expanded its patent rehearse with the addition of Raymond A. Miller, who joined as a partner; Joseph Melnik, who joined as an associate; and John E. Pillion, who joined as a patent agent.


Patrick Hampson

dot.gifJob: Chairman and CEO of MED3OOO Inc. (a health-care management and technology company)

dot.gifAge: 47

dot.gifAmbition: Retire at 55

dot.gifFirst job: Allstate Insurance Co.

dot.gifWorst job/Why?: Bridge construction; jumpy of heights

dot.gifBiggest travail challenge ever: Leading a small local consulting difficult into a great multiproduct national company.

dot.gifFavorite stock/mutual fund: Dodge and Cox, balanced

dot.gifAway from travail I: expend time with my family

dot.gifDream vacation: Japan/Hawaii trip

dot.gifFavorite book: No one favorite -- but I like complete presidential biographies.


Metz Lewis LLC added unusual attorneys J. Murray Egan, Donald W. Shaffer and Thomas A. Woodward.


The Industrial Coatings Division of PPG Industries announces these promotions: Bradley M. Bridgham, national sales director of Industrial Finishes; J. loaded Alexander, vice president of Industrial Coatings; and Keith H. Prins, common manager of Industrial Finishes.

Nova Chemicals announced that Martin Pugh joined as vice president and managing director, Europe; Eric Kelusky has been appointed vice president, Advanced SCLAIRTECH Technology Development; and Rick Salvador has been named vice president, North American Styrenics Polymers.


Mylan Laboratories Inc. named Patrick J. Gallagher vice president of commerce development.


U.S. Postal Service named Keith J. Beppler to the executive position of district manager for the Pittsburgh Performance Cluster.


Matrix Solutions said Dennis Grinberg will serve as director of software development.

Patricia Prozzi was named president of VITAC. Joseph Karlovits, the founder of VITAC, assumes the role of CEO.

Red Square Systems named Steve Kroser director of Information and commerce Processes and said Craig Kaiser joined as account executive.


Cranberry Manufacturing Co., offering constrict manufacturing, including precision machining & mechanical & electromechanical assembly, has moved to a unusual 110,000-square-foot facility in the triumph Road Industrial Park in Saxonburg. In addition, it has changed the company denomination to Cygnus Manufacturing Co.

Inspired Celebrations, a store offering gift baskets that are custom made to happy your individual needs, will host its grand opening genesis at 9 a.m. Saturday, 2102 Bower Hill Road, Scott. The owner is Jennifer Russell.

The H.F. Lenz Co., headquartered in Johnstown, opened its unusual branch office at 1051 Brinton Road, Braddock Hills. The office is jointly headed by Dave Palmer and Ernie Tillman, and supported by the team of Don Black, Bob Fadok, Scott Jackson, Jim Neely, Jack O'Karma, Ron Pedatella, Dennis Poskon, Steve Schroth and Nima Miller.

Groundbreaking ceremonies recently took location in Forward for the unusual 61,000-square-foot expansion of Ductmate Industries' manufacturing and warehouse facility. With the expansion to exist completed by March 2003, Ductmate's Monongahela facility will exceed 200,000 square feet. Ductmate Industries is a premier manufacturer of industrial, commercial and residential sheet metal components for the HVAC edifice industry worldwide.

S&T Bank opened a Wealth Management Group office at 1 Gateway Center, 420 Fort Duquesne Blvd., Suite 973.

Lumation Design announced the opening of its second location in Toronto, Canada.


The Pittsburgh Chapter of the attend Desk Institute announces the first annual Pittsburgh attend Desk Analyst of the Year Award. This award will recognize a local Pittsburgh attend Desk Analyst who exemplifies the best qualities among the attend Desk practitioners in their region. The winner will maintain demonstrated extraordinary commitment, dedication and service to customers, while consistently exceeding performance objectives. Nominations will exist accepted from managers, co-workers and customers. Nominations must exist submitted by Nov. 7. call committee chairman Rick Joslin at 412-841-9793 or download the application from The winner will exist announced at the local chapter meeting Dec. 5.

F.N.B. Corp. said it had completed acquisition of Harry Blackwood Inc., an independent insurance agency in Chippewa.

V3 Power, a specialized consulting firm, says its Vector>Velocity>Value enhanced consulting services are available to clients in the southwestern Pennsylvania region.

Blue Archer launched its unusual Web site G&G Fitness equipment Inc. announced the acquisition of the Pittsburgh division of Exercare Inc. The purchase will grow G&G Fitness to a total of five stores locally and an estimated $17 million in annual sales, making it one of the largest specialty fitness equipment retailers in the Northeast.

Allegheny County Council and the City of Pittsburgh proclaims the month of October as Lead Awareness Month in Pittsburgh. The proclamations offered by Councilman loaded Fitzgerald and Mayor Tom Murphy recognize the Lead Safe Pittsburgh Coalition for its collaborative efforts to eliminate lead poisoning.

Lead Awareness Month activities include exist A Lead Detective festivals, bus retreat campaigns featuring boxer Paul Spadafora, IBF lightweight world champion, and an interactive window array at the Hollow Oak Land faith office in Corapolis. Additional events include contractor training, education programs for child-care workers, and outreach geared toward homeowners planning home improvement projects. Lead poisoning affects one in four children in Western Pennsylvania and almost 1 million nationally. This is because more than 90 percent of the homes in their region were built before 1978 and may hold hazardous lead based paint. Lead Safe Pittsburgh sponsors a variety of outreach and public awareness programs. Free materials are available by calling Lead Safe Pittsburgh at 412-431-4449, Ext. 205, or visiting its Web site at


Red Square Systems recently added Akoya, Catholic Charities, Mountaineer Racetrack, Pittsburgh Teachers Credit Union, Hampton Township and California University of Pennsylvania as unusual clients.

LABWERKS was recently named interactive agency of record for Ruth's Chris Steakhouse, based in unusual Orleans. The assignment includes strategic planning of Ruth's Chris' unusual site offerings, increased e-commerce capabilities and functionality, evolution of back-end Web site administration tools, as well as a redesign of the overall seek and feel.

Dickerson & Mangus Ink. has been contracted to provide strategic consulting and marketing research for Duquesne University, Point Park College and Phipps Conservatory & Botanical Gardens.

The National Aeronautics and Space Administration hired Facility Planning & Resources Inc. to design and construct its unusual condition of the art Nanotechnology Research Laboratory.

Elias/Savion Advertising Inc. has been named the agency of record for the Pittsburgh Downtown Partnership.

Repal Construction Co. Inc. has been awarded the constrict for the Westmoreland County Industrial evolution Corp. Lenox Reuse Industrial Redevelopment Project. The engineer is H.F. Lenz Co.


PHSB fiscal Corp. declared a quarterly cash dividend of 9 cents per share, payable Oct. 24 to stockholders of record Nov. 7.

PNC fiscal Services Group declared a quarterly dividend of 48 cents per participate on its common stock, payable Oct. 24 to shareholders of record Oct. 11.


Fullard Construction LLC a k a Fullard Construction, 522 Valley Brook Road, Venetia 15367. Chapter 11: Assets, $1,561,000; liabilities, $1,375,000.

R&E Enterprises Inc., 4730 Fairview Drive, Murrysville. Chapter 7: assets, $31,319; liabilities, $1,740,059.


The Urban Redevelopment Authority of Pittsburgh has approved a Pittsburgh commerce Growth Fund loan of $75,000 to A great Corporation d/b/a just Cafe Bartini.


Verizon Wireless has tied for the highest ranking (with AT&T Wireless) in customer satisfaction among wireless users in Pittsburgh, according to the J.D. Power and Associates 2002 U.S. Wireless Customer Satisfaction Study.

Junior Achievement of Southwest Pennsylvania Inc. has received the nonprofit organization's Peak Performance Team Award. The annual award is given to Junior Achievement offices for outstanding performance in areas such as student growth, total revenue growth and an extend in the number of classes reached during the past fiscal year. The award was presented to the Junior Achievement office during a special ceremony at JA's National Leadership Conference held recently in San Francisco.

Amy J. Braun-Bostich, a fiscal adviser with American Express fiscal Advisors, was honored with the president's recognition award.

Pitt Ohio Express has won two quality Transportation Awards.

L.D. Astorino Cos. said design architect Michael Kuchera has received certification by the National Council of Architectural Registration Boards.

Richard Pavetto, an Allstate insurance agent, earned the personal fiscal representative title.

Julian A. Marturano of The Mony Group has been inducted into the company's Hall of Fame.

Paulette Green of P Green Design has won a silver medal in Neenah Paper's Paperworks Letterhead Design Competition.

PNC Firstside Center, designed by L.D. Astorino Cos., won Project of the Year/Energy Efficient & Environmentally Sensitive award in the Awards of Excellence competition sponsored by the National Commercial Builders Council.

Lee Hammarstrom, special lieutenant to the director for space and information technology at Penn State's Applied Research Laboratory, received the National Reconnaissance Office's Class of 2002 Pioneer Award.

WQED Pittsburgh board chair W. Thomas McGough Jr. has been honored by the National Friends of Public Broadcasting with the Elaine Peterson award. The award is named in veneration of Elaine Peterson, trustee and past chair of the National Friends of Public Broadcasting. McGough is a confederate in the law difficult Reed Smith.

Nomos Corp. said the company had been elected to a seat on the Corporate Member Advisory Council of the American Society for Therapeutic Radiology and Oncology through 2004.

Jack E. Driscoll, president of Driscoll Insurance & fiscal Services Inc. received the Chartered fiscal Consultant ChFC designation.

Mirage Advertising Inc. is the recipient of the Gold Aurora award, for "Reversing Heart Disease," which was produced for Dr. Dean Ornish's Lifestyle edge program. The Aurora Awards is an international competition designed to recognize excellence in the film and video industries.

The National Mining Association presented Consol Energy Inc. with a "Spirit of America Award" for offering assistance during the July rescue of nine Black Wolf Coal Co. miners at the flooded Quecreek Mine in Somerset County.

The National Association of Emergency Medical Technicians has awarded its 2002 Rocco V. Morando Lifetime Achievement Award to Walt A. Stoy, program director of the heart for Emergency Medicine at the University of Pittsburgh.

Laurel Networks Inc. said Light Reading, the global site for optical networks, has appointed Laurel to the No. 1 position on its Top Ten Private Companies List.

Cohen & Grigsby selected stamp R. Stabile as one of "50 On the snappy Track" as designated in The Legal Intelligencer and Pennsylvania Law Weekly.


3 Rivers Connect has distributed more than 400 surplus Pentium computers to various Pittsburgh regional schools and community organizations as portion of its ongoing, grass-roots "PCs to the People" initiative: 125 computers went to the Boyce Campus Middle College tall School; 130 refurbished computers, South Side School District in Beaver County; 120 computers, Hosanna House Inc. for computer training classes for eighth-graders at Wilkinsburg Middle School; 10 computers, the unusual City tall Charter school; six computers, Friendship Academy; 20 computers, the Open Door Community Outreach heart in Aliquippa for expend in after-school literacy programs; and 20 laptops, Carnegie Science Center, for a unusual lab.


Dateline Pittsburgh appears every Wednesday. To propose an item, transmit information to Natalie Hill, Dateline Pittsburgh, Pittsburgh Post-Gazette, 34 Blvd. of the Allies, Pittsburgh 15222, fax to 412-263-0908 or e-mail to

Photos may exist sent via e-mail in JPEG, 170 DPI format to Photo size should exist an 8- by 10-inch or 4- by 5-inch head shot.

HDI Unveils unusual Certification Level, the HDI uphold heart Team Lead | existent questions and Pass4sure dumps

COLORADO SPRINGS, Colo., Nov. 8 /PRNewswire/ -- HDI, the world's largest membership association for IT service and uphold professionals and the premier certification corpse for the industry, today unveiled a unusual certification level, the uphold heart Team Lead.

The HDI SCTL Certification focuses on genesis management skills, leading-edge uphold heart operations and information management. The accompanying two-day course will prepare team leads to strive for excellence in their challenging role and prepare for their HDI Certification examination.

The unusual program ensures that the HDI-certified uphold heart Team Lead will understand and perform:

o Leading edge operational processes to streamline workflowo How information management can extend customer satisfactiono How to gain aplomb when dealing with otherso Interpreting and using key performance indicatorso Mentoring team members using an eight-step coaching methodo Managing clash and improving teamworko Problem solving and project management skills

"We recognized the requisite for a certification even for uphold professionals who maintain some experience and are at a career stage just between the analyst and the manager level," stated Amy Dotson, HDI's manager of training and certification. "The HDI uphold heart Team Lead (SCTL) Certification was designed for those who are leading a team, but are soundless on the front lines of IT support. This certification focuses on valuable skill sets such as leadership, commerce processes and the technology aptitude needed for efficient day-to-day IT uphold operations."

HDI offers the world's most prestigious certification for service and uphold professionals. The certifications are based on internationally- recognized open standards developed by global committees of practitioners and industry experts. HDI currently certifies at three levels: HDI Customer uphold Specialist (HDI CSS), HDI attend Desk Analyst (HDA) and HDI attend Desk Manager (HDI HDM). In addition, HDI offers a uphold heart Leadership Program for senior even managers and directors. The unusual HDI Team Lead certification is the example complement for senior analysts on a management career path.

HDI's unusual uphold heart Team Lead preparatory course and accompanying certification exam will debut at the HDI Annual Conference & Expo March 19-22, 2006 in Nashville, Tenn. For more information, visit:

About HDIHDI is the world's largest membership association for IT service and uphold professionals and the premier certification corpse for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and uphold industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification and training, HDI produces the world's largest and highest-rated event for service and uphold professionals, the HDI Annual Conference and Expo, and the IT Infrastructure & Management Conference. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information-sharing within the association network. HDI has more than 7,500 members worldwide including many of the Fortune 500, and 60 local chapters in North America. For more information, visit

Source: HDI

CONTACT: Jen McClure of unusual Communications Strategies, +1-650-331-0083, or, for HDI

Web site:

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