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QQ0-100 back Desk Analyst (HDA)

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QQ0-100 exam Dumps Source : Help Desk Analyst (HDA)

Test Code : QQ0-100
Test designation : Help Desk Analyst (HDA)
Vendor designation : HDI
exam questions : 116 true Questions

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HDI HDI back Desk Analyst

HDI Updates IT service and guide practicing and Certification choices; Introduces Two current lessons | killexams.com true Questions and Pass4sure dumps

COLORADO SPRINGS, Colo., Nov. 13-- HDI (http://thinkhdi.com/), the realm's biggest membership affiliation for IT service and aid specialists and the premier certification corpse for the industry, has announced several crucial updates to its industry-main working towards and certification offerings for IT provider and aid gurus.

HDI has updated its international certification requisites to involve STI abilities's finest practices. In back of these updated specifications, HDI has released two current classes and certifications: HDI back middle Analyst and back center supervisor, and retired a brace of lessons and certifications, including HDI back Desk Analyst Boot Camp, HDI aid Desk manager and STI's certified back Desk skilled, certified back Desk manager and certified crew Lead. besides the fact that children, HDI will continue to recognize the retired certifications below the current HDI Certification names: guide center Analyst, back center crew Lead, and back center supervisor.

additionally, HDI has bundled its training and certification offerings, resulting in a tons more well-behaved value and efficient strategy to win trained and HDI- certified. guide authorities who purchase an HDI direction, either teacher-led or on-line, will additionally receive entry to win the certification exam. individuals purchase a certification exam simplest might besides nevertheless accomplish so by the employ of the HDI e-store (http://www.thinkhdi.com/estore/certification/).

HDI is besides introducing an enhancement to the HDI gaining knowledge of middle to guide on-line certification checks. students taking online classes will now subsist capable of win the certification examination online. college students taking the teacher-led back middle Analysts and back middle crew Lead will proceed to win their certification checks by means of Pearson Vue check centers.

"These changes and trends replicate HDI's dedication to featuring the industry's premier training and certification choices for the IT carrier and back trade and dedication to staying on the cutting edge of the trade with the latest standards, courses and certification choices," mentioned Rick Joslin, HDI's current government director of coaching and certification.

In a connected announcement nowadays, HDI introduced a current faculty for its training and certification department and a flood faraway from its former licensed practising associate (ATP) model. see www.thinkhdi.com/publications/pressReleases/ for greater guidance on this announcement.

About HDI

HDI is the realm's greatest membership association for IT provider and assist experts and the premier certification corpse for the industry. centered in 1989, HDI's mission is to guide and promote the IT carrier and back industry by course of empowering its contributors through access to timely and useful trade counsel, including stories and publications; encouraging member collaboration through routine and online boards; and organising internationally identified, necessities-primarily based trade certification and practicing courses. apart from membership, certification and working towards, HDI produces the realm's greatest and highest-rated adventure for provider and assist authorities, the HDI Annual conference & Expo. HDI is member-concentrated, and remains supplier-impartial in its efforts to facilitate open, independent networking and assistance sharing across its international association network. HDI has greater than 7,500 contributors international including lots of the Fortune 500, 60 local chapters in North the usa and membership places of labor on each continent. For extra assistance, argue with www.thinkhdi.com/ or convoke (800) 248-5667.

CONTACT:Jennifer McClure,Communications options,+1-650-387-8590,or jenm@newcomm-llc.com,for HDI

web website:http://www.thinkhdi.com/http://www.thinkhdi.com/publications/pressReleaseshttp://www.thinkhdi.com/estore/certification

linked Thomas industry update Thomas For Industry

HDI, CompTIA and Microsoft Collaborate to advertise Complementary Certifications focused on enhancing IT service and back edge | killexams.com true Questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the area’s biggest membership association for IT service and back experts and the premier tender skill certification build for the trade; CompTIA, the Computing expertise trade association; and Microsoft Corp., the main issuer of technical abilities certification for the IT business, today announced they're participating to promote the advantages of mixing their respective certifications. together, CompTIA’s A+® certification for workstation provider and back technicians, HDI’s customer guide expert (CSS) or aid Desk Analyst (HDA) certification degrees, and the Microsoft®licensed desktop guide Technician (MCDST) certification build on one another to provide a impeccable certification path for entry-degree IT provider and assist professionals, and will assist them enlarge their profession path. The announcement changed into made on the HDI tuition practising adventure held Sept. 13–17 at the Palmer residence in Chicago.

In both small and broad company environments, the region workstation renovation and troubleshooting are Important abilities, ensuring that entrance-line assist desk employees are skillful and certified in both technical and service expertise helps deliver both quicker resolution instances and a better level of client delight. This amalgam of capabilities effects in improved ROI for the organization.

“because the largest developer of vendor-neutral IT certification assessments globally, CompTIA recognizes very certainly the want for IT professionals to panoply their competencies and edge through certification,” said Bob Sartor, director, industry and client programs, DHL suggestions methods (Americas) Inc. and chair of the board of administrators, CompTIA. “We besides admire the increasing significance to traditional company operations of nontechnical skills reminiscent of energetic listening and the seize of expertise eachandevery the course through calls. through working with HDI and Microsoft to advertise the benefits of their certifications, they are in a position to drastically raise the capacity of entrance-line technical back experts to accomplish their jobs at the optimum ranges of efficiency.”

“With a huge portion of the world’s businesses running Microsoft software, MCDST is completely Important since it makes a speciality of helping key applied sciences on the corporate laptop–especially, windows®XP and Microsoft workplace,” referred to Al Valvano, manager of the getting to know certification program at Microsoft. “however it managers know that to quite simply leverage their back desk’s capabilities and potential throughout the corporation, they should brace that expertise of expertise with exquisite knowledge.”

“to ensure that the back middle to develop into more strategic to the company as an entire, it has to provide exemplary provider on eachandevery tiers: from technical troubleshooting to displaying empathy to consumers. These skill sets are tremendously complementary, so it made excellent feel for us to subsist Part of with CompTIA in teaching specialists and their employers in regards to the want for each styles of certifications,” brought Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a worldwide trade credential that validates the capabilities of computing device provider and guide technicians who maintain an equivalent of 500 hours of arms-on experience. foremost hardware and software providers, distributors and VARs accept CompTIA A+ as the general in basis-degree, seller-neutral certification for provider and assist desk technicians. the two tests that construct up the certification cowl a wide latitude of hardware and utility applied sciences, however don't appear to subsist certain to any supplier-selected products. The edge and expertise measured by course of the CompTIA A+ exams had been derived from an industrywide and global job project analysis. so far, more than 600,000 people maintain obtained CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft certified laptop guide Technician (MCDST) credential helps set the competency level of back desk group of workers on the Microsoft home windows XP working gadget and the functions that race on it through focusing on diagnosis and assessment of conclusion-person incident requests. more counsel concerning the MCDST can subsist discovered at http://www.microsoft.com/researching/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI consumer assist professional (CSS) Certification is focused to individuals wishing to qualify to labor in a consumer assist center/aid desk atmosphere. HDI-licensed consumer back specialists were validated to ensure they meet the required specifications for featuring unsurpassed client service. The HDI back Desk Analyst (HDA) Certification practising program provides back desk and aid core gurus with the equipment, thoughts and capabilities to obtain success as front-line analysts, to leverage profession pile alternatives, and to subsist mindful the change between assist operations that in simple terms office as a enterprise unit and people that construct a positive maintain an upshot on on the corporation as a whole. With HDI’s HDA Certification training, assist specialists are empowered to transform the back operation from a cost middle prerogative into a productiveness core that enhances the corporation’s yardstick effectiveness. greater information about these lessons and certifications can besides subsist organize at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a global exchange affiliation representing the trade interests of the assistance know-how trade. For more than 22 years CompTIA has provided research, networking and partnering opportunities to its 20,000 individuals in 89 international locations. The association is worried in constructing standards and optimal practices, and influencing the political, economic and educational arenas that repercussion IT worldwide. more tips is at www.comptia.org .

About Microsoft

headquartered in 1975, Microsoft (Nasdaq “MSFT”) is the global chief in software, features and options that assist americans and agencies understand their complete competencies.

About HDI

HDI is the area’s largest membership affiliation for IT service and back authorities and the premier certification corpse for the business. founded in 1989, HDI’s mission is to lead and promote the IT service and guide industry by empowering its individuals through entry to timely and helpful trade suggestions, together with stories and publications; encouraging member collaboration via routine and on-line forums; and establishing internationally identified, requisites-primarily based trade certification and practising classes. in addition to membership, certification, and working towards, HDI produces the highest-rated trade event, the HDI Annual convention and Expo, for provider and technical back gurus. HDI is member-concentrated, and remains seller-impartial in its efforts to facilitate open, impartial networking and assistance sharing within the association community. HDI has greater than 7,500 individuals worldwide, (including ninety% of the Fortune 500), and more than 50 lively U.S. chapters. For greater guidance, argue with http://www.thinkhdi.com .

Microsoft and windows are either registered logos or logos of Microsoft Corp. within the u.s. and/or other international locations.

The names of actual agencies and products outlined herein may well subsist the logos of their respective house owners.

be awake to editors: if you are interested in viewing additional info on Microsoft, gladden consult with the Microsoft net page at http://www.microsoft.com/presspass/ on Microsoft’s company suggestions pages. web links, cellphone numbers and titles were proper at time of booklet, but can besides on account that maintain changed. For further counsel, journalists and analysts may additionally contact Microsoft’s swift Response group or different applicable contacts listed at http://www.microsoft.com/presspass/contactpr.asp .


support Desk Analyst: Diploma summary | killexams.com true Questions and Pass4sure dumps

apart from technical courses, students in a aid desk analyst certificates program may win courses in client provider advantage, communique, and problem fixing. feasible route issues encompass:

  • Networking concepts
  • Database fundamentals
  • consumer service
  • desktop methods troubleshooting
  • counsel security
  • Employment Outlook and profits counsel

    A graduate of a back desk analyst certificate program can labor in lots of positions, akin to consumer carrier consultant or application trainer. The U.S. Bureau of Labor statistics (BLS) expected employment growth of 12% from 2014 to 2024 for computer aid experts, together with assist desk analysts. This became quicker than the traditional for eachandevery occupations, the BLS mentioned.

    The BLS besides pointed out that many lessen stage jobs, equivalent to in convoke facilities, had been moved overseas to chop back fees; besides the fact that children, some organizations maintain lately been relocating jobs to lessen can impregnate areas of the U.S. The BLS pronounced the median annual income for laptop person guide experts changed into $48,620 as of may 2015.

    carrying on with schooling and Certification

    A certificate or affiliate's diploma can subsist enough to win an entry-level job in computing device guide, however the BLS says many employers pick someone with a bachelor's degree in areas similar to desktop or suggestions science. back desk analysts might besides also select to demonstrate their potential by course of fitting certified via knowledgeable affiliation, such as the back Desk Institute (HDI). The HDI presents certification examinations for a variety of occupations in the back desk box.

    certificates classes in back desk evaluation or related areas typically educate college students in the upkeep of distinctive working techniques, networks, hardware and application in preparation of helping computing device clients. Graduates of those courses may well subsist capable of acquire entry-degree employment in linked areas of computing device work, even though students can additionally pursue bachelor's levels within the container to open up a much broader latitude of opportunities.


    QQ0-100 back Desk Analyst (HDA)

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    QQ0-100 exam Dumps Source : Help Desk Analyst (HDA)

    Test Code : QQ0-100
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    exam questions : 116 true Questions

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    HDI, CompTIA and Microsoft Collaborate To Promote Complementary Certifications Focused on Enhancing IT Service and back Skills | killexams.com true questions and Pass4sure dumps

    CHICAGO, Sept. 13, 2004 — HDI, the world’s largest membership association for IT service and back professionals and the premier soft skill certification corpse for the industry; CompTIA, the Computing Technology Industry Association; and Microsoft Corp., the leading provider of technical skills certification for the IT Industry, today announced they are collaborating to promote the advantages of combining their respective certifications. Together, CompTIA’s A+® certification for PC service and back technicians, HDI’s Customer back Specialist (CSS) or back Desk Analyst (HDA) certification levels, and the Microsoft®Certified Desktop back Technician (MCDST) certification build on one another to provide a impeccable certification path for entry-level IT service and back professionals, and will back them enhance their career path. The announcement was made at the HDI University training event held Sept. 13–17 at the Palmer House in Chicago.

    In both small and great corporate environments, where PC maintenance and troubleshooting are critical skills, ensuring that front-line back desk employees are trained and certified in both technical and service skills helps deliver both faster resolution times and a higher level of customer satisfaction. This combination of skills results in improved ROI for the organization.

    “As the largest developer of vendor-neutral IT certification exams globally, CompTIA recognizes very clearly the requisite for IT professionals to demonstrate their knowledge and skills through certification,” said Bob Sartor, director, Industry and Customer Programs, DHL Information Systems (Americas) Inc. and chair of the board of directors, CompTIA. “We besides recognize the increasing significance to overall trade operations of nontechnical skills such as lively listening and the capture of knowledge during calls. By working with HDI and Microsoft to promote the benefits of their certifications, they are able to greatly enhance the ability of front-line technical back professionals to accomplish their jobs at the highest levels of efficiency.”

    “With a great portion of the world’s companies running Microsoft software, MCDST is absolutely critical because it focuses on supporting key technologies on the corporate desktop–specifically, Windows®XP and Microsoft Office,” said Al Valvano, manager of the Learning certification program at Microsoft. “But IT managers know that to effectively leverage their back desk’s knowledge and skills across the organization, they requisite to brace that knowledge of technology with soft skills.”

    “In order for the back center to become more strategic to the organization as a whole, it has to provide exemplary service on eachandevery levels: from technical troubleshooting to showing empathy to customers. These skill sets are highly complementary, so it made impeccable sense for us to combine with CompTIA in educating professionals and their employers about the requisite for both types of certifications,” added Ron Muns, CEO, HDI.

    About CompTIA’s A+ Certification

    The A+ Certification is a global industry credential that validates the knowledge of computer service and back technicians who maintain an equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and VARs accept CompTIA A+ as the yardstick in foundation-level, vendor-neutral certification for service and back desk technicians. The two exams that construct up the certification cover a broad ambit of hardware and software technologies, but are not bound to any vendor-specific products. The skills and knowledge measured by the CompTIA A+ exams were derived from an industrywide and worldwide job chore analysis. To date, more than 600,000 individuals maintain obtained CompTIA A+ certification.

    About Microsoft’s MCDST Certification

    The Microsoft Certified Desktop back Technician (MCDST) credential helps set the competency level of back desk staff on the Microsoft Windows XP operating system and the applications that race on it by focusing on diagnosis and assessment of end-user incident requests. More information about the MCDST can subsist organize at http://www.microsoft.com/learning/mcp/mcdst/ .

    About HDI’s CSS and HDA Certifications

    The HDI Customer back Specialist (CSS) Certification is targeted to individuals wishing to qualify to labor in a customer back center/help desk environment. HDI-certified Customer back Specialists maintain been tested to ensure they meet the required standards for providing unsurpassed customer service. The HDI back Desk Analyst (HDA) Certification training program provides back desk and back center professionals with the tools, techniques and skills to achieve success as front-line analysts, to leverage career progress opportunities, and to understand the dissimilarity between back operations that merely office as a trade unit and those that construct a positive repercussion on the organization as a whole. With HDI’s HDA Certification training, back professionals are empowered to transform the back operation from a cost center into a productivity center that enhances the organization’s overall effectiveness. More information about these courses and certifications can subsist organize at: http://www.thinkhdi.com/certification/individualCertification/ .

    About CompTIA

    CompTIA is a global trade association representing the trade interests of the information technology industry. For more than 22 years CompTIA has provided research, networking and partnering opportunities to its 20,000 members in 89 countries. The association is involved in developing standards and best practices, and influencing the political, economic and educational arenas that repercussion IT worldwide. More information is at www.comptia.org .

    About Microsoft

    Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that back people and businesses realize their complete potential.

    About HDI

    HDI is the world’s largest membership association for IT service and back professionals and the premier certification corpse for the industry. Founded in 1989, HDI’s mission is to lead and promote the IT service and back industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical back professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 lively U.S. chapters. For more information, visit http://www.thinkhdi.com .

    Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

    The names of actual companies and products mentioned herein may subsist the trademarks of their respective owners.

    Note to editors: If you are interested in viewing additional information on Microsoft, gladden visit the Microsoft Web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate information pages. Web links, telephone numbers and titles were remedy at time of publication, but may since maintain changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other usurp contacts listed at http://www.microsoft.com/presspass/contactpr.asp .


    Dateline Pittsburgh: A scrutinize at who's who and what's what | killexams.com true questions and Pass4sure dumps

    BusinessDateline Pittsburgh: A scrutinize at who's who and what's what

    Wednesday, October 16, 2002

    PEOPLE ON THE MOVE

    Architecture

    Burt Hill Kosar Rittelmann Associates added Robert Cunningham as an architectural draftsman in the Butler office; Barbara A. Forestall joins the administration staff in the Ohio office; Christy Borderudis joins the Washington, D.C., office; and Amanda Rudy joins the landscape department as a draftsman in the Pittsburgh office.

    John Reese has joined L.D. Astorino Cos. as a senior electrical engineer.

    Associations/ Organizations

    Marie Milie Jones, a senior ally and managing attorney of Meyer Darragh Buckler Bebenek & Eck, was installed as president of the Pennsylvania Defense Institute.

    The Downtown trade Connection announced its newest member ,Rich Soracco.

    Allegheny County Bar Association said counselor Thomas M. Mulroy was appointed to serve a one-year term on the association's judiciary committee; counselor Stephan K. Todd was appointed to serve a two-year term as a governor on the association's board of governors. Melissa Stauffer has joined The Union Project.

    Lawyer James W. Carroll Jr., a member of Rothman Gordon, was nominated and accepted as a fellow of the Allegheny County Bar Foundation.

    Thomas J. Briney, architect, corporate vice president/prinicipal, L.D. Astorino Cos., was elected to the board for the Pittsburgh Chapter of the American Institute of Architects.

    Banking, Finance

    Dollar Bank has promoted Chad J. Edwards to residential loan consultant assigned to the Monroeville and Penn Hills branches.

    Communications

    Mullen appointed Robert Bernardini president and named Michael Provenzano executive vice president of the Pittsburgh office.

    Consulting

    Corporate Solutions LLC hired Susan Wareham as a senior consultant in the company's J.D.Edwards practice and promoted Anthony Welsh to principal consultant.

    Steve Sloan has been promoted to manager in Protiviti's Pittsburgh office. Protiviti is a provider of independent internal audit and trade and technology risk consulting services.

    Education

    The University of Pittsburgh's Katz Graduate School of Business' Institute for Entrepreneurial Excellence added Hilda Pang Fu to its advisory board.

    Nicholas P. Cafardi, dean of the Duquesne University School of Law, has been appointed to fill the school's Joseph A. Katarincic Endowed Chair in Legal Process and Civil Procedure.

    Health and Medicine

    Mon Valley supervision center hired Patricia Volpe as administrator and Rebecca L. McKibben as marketing director.

    Carol Kevech was promoted to clinical services manager in the Monongahela office of Albert Gallatin Home supervision & Hospice.

    Nonprofit

    The Pittsburgh Cultural reliance named Janis Burley Wilson vice president of education and Community Outreach and appointed Josephine Caminos Oria manager of Public Relations & Publications.

    The Society for synchronous Craft elected current members to its board. Elsa Limbach, freelance choreographer, teacher and performer; Rolf Loeber, Ph.D., co-director of the Life History Studies Program at Western Psychiatric Institute and Clinic and professor of psychiatry in the University of Pittsburgh's Department of Psychiatry; and Julia Sawyer, Ph.D., educational consultant.

    Law

    Burns White & Hickton said John C. Kenny was appointed an associate, and will concentrate his practice in the areas of appellate and commercial litigation; and Victor M. DiBattista has joined and heads the firm's financial Institutions practice area.

    Pepper Hamilton LLP said it had expanded its patent practice with the addition of Raymond A. Miller, who joined as a partner; Joseph Melnik, who joined as an associate; and John E. Pillion, who joined as a patent agent.

       

    Patrick Hampson

    dot.gifJob: Chairman and CEO of MED3OOO Inc. (a health-care management and technology company)

    dot.gifAge: 47

    dot.gifAmbition: Retire at 55

    dot.gifFirst job: Allstate Insurance Co.

    dot.gifWorst job/Why?: Bridge construction; modest of heights

    dot.gifBiggest labor challenge ever: Leading a small local consulting solid into a great multiproduct national company.

    dot.gifFavorite stock/mutual fund: Dodge and Cox, balanced

    dot.gifAway from labor I: spend time with my family

    dot.gifDream vacation: Japan/Hawaii trip

    dot.gifFavorite book: No one favorite -- but I dote eachandevery presidential biographies.

         

    Metz Lewis LLC added current attorneys J. Murray Egan, Donald W. Shaffer and Thomas A. Woodward.

    Manufacturing

    The Industrial Coatings Division of PPG Industries announces these promotions: Bradley M. Bridgham, national sales director of Industrial Finishes; J. flush Alexander, vice president of Industrial Coatings; and Keith H. Prins, general manager of Industrial Finishes.

    Nova Chemicals announced that Martin Pugh joined as vice president and managing director, Europe; Eric Kelusky has been appointed vice president, Advanced SCLAIRTECH Technology Development; and Rick Salvador has been named vice president, North American Styrenics Polymers.

    Pharmaceuticals

    Mylan Laboratories Inc. named Patrick J. Gallagher vice president of trade development.

    Postal

    U.S. Postal Service named Keith J. Beppler to the executive position of district manager for the Pittsburgh Performance Cluster.

    Technology

    Matrix Solutions said Dennis Grinberg will serve as director of software development.

    Patricia Prozzi was named president of VITAC. Joseph Karlovits, the founder of VITAC, assumes the role of CEO.

    Red Square Systems named Steve Kroser director of Information and trade Processes and said Craig Kaiser joined as account executive.

    NEW BUSINESS/ current OFFICES

    Cranberry Manufacturing Co., offering compress manufacturing, including precision machining & mechanical & electromechanical assembly, has moved to a current 110,000-square-foot facility in the conquest Road Industrial Park in Saxonburg. In addition, it has changed the company designation to Cygnus Manufacturing Co.

    Inspired Celebrations, a store offering gift baskets that are custom made to fit your individual needs, will host its grandiose opening dawn at 9 a.m. Saturday, 2102 Bower Hill Road, Scott. The owner is Jennifer Russell.

    The H.F. Lenz Co., headquartered in Johnstown, opened its current offshoot office at 1051 Brinton Road, Braddock Hills. The office is jointly headed by Dave Palmer and Ernie Tillman, and supported by the team of Don Black, Bob Fadok, Scott Jackson, Jim Neely, Jack O'Karma, Ron Pedatella, Dennis Poskon, Steve Schroth and Nima Miller.

    Groundbreaking ceremonies recently took region in Forward for the current 61,000-square-foot expansion of Ductmate Industries' manufacturing and warehouse facility. With the expansion to subsist completed by March 2003, Ductmate's Monongahela facility will exceed 200,000 square feet. Ductmate Industries is a premier manufacturer of industrial, commercial and residential sheet metal components for the HVAC pile industry worldwide.

    S&T Bank opened a Wealth Management Group office at 1 Gateway Center, 420 Fort Duquesne Blvd., Suite 973.

    Lumation Design announced the opening of its second location in Toronto, Canada.

    BUSINESS NOTES

    The Pittsburgh Chapter of the back Desk Institute announces the first annual Pittsburgh back Desk Analyst of the Year Award. This award will recognize a local Pittsburgh back Desk Analyst who exemplifies the best qualities among the back Desk practitioners in their region. The winner will maintain demonstrated extraordinary commitment, dedication and service to customers, while consistently exceeding performance objectives. Nominations will subsist accepted from managers, co-workers and customers. Nominations must subsist submitted by Nov. 7. convoke committee chairman Rick Joslin at 412-841-9793 or download the application from http://www.hdipittsburgh.org/announcements/2002_HDA_of_the_Year.html. The winner will subsist announced at the local chapter meeting Dec. 5.

    F.N.B. Corp. said it had completed acquisition of Harry Blackwood Inc., an independent insurance agency in Chippewa.

    V3 Power, a specialized consulting firm, says its Vector>Velocity>Value enhanced consulting services are available to clients in the southwestern Pennsylvania region.

    Blue Archer launched its current Web site http://www.bluearcher.com. G&G Fitness gear Inc. announced the acquisition of the Pittsburgh division of Exercare Inc. The purchase will grow G&G Fitness to a total of five stores locally and an estimated $17 million in annual sales, making it one of the largest specialty fitness gear retailers in the Northeast.

    Allegheny County Council and the City of Pittsburgh proclaims the month of October as Lead Awareness Month in Pittsburgh. The proclamations offered by Councilman flush Fitzgerald and Mayor Tom Murphy recognize the Lead Safe Pittsburgh Coalition for its collaborative efforts to purge lead poisoning.

    Lead Awareness Month activities involve subsist A Lead Detective festivals, bus cover campaigns featuring boxer Paul Spadafora, IBF lightweight world champion, and an interactive window panoply at the Hollow Oak Land reliance office in Corapolis. Additional events involve contractor training, education programs for child-care workers, and outreach geared toward homeowners planning home improvement projects. Lead poisoning affects one in four children in Western Pennsylvania and almost 1 million nationally. This is because more than 90 percent of the homes in their region were built before 1978 and may contain hazardous lead based paint. Lead Safe Pittsburgh sponsors a variety of outreach and public awareness programs. Free materials are available by calling Lead Safe Pittsburgh at 412-431-4449, Ext. 205, or visiting its Web site at http://www.leadsafepittsburgh.com.

    CONTRACTS

    Red Square Systems recently added Akoya, Catholic Charities, Mountaineer Racetrack, Pittsburgh Teachers Credit Union, Hampton Township and California University of Pennsylvania as current clients.

    LABWERKS was recently named interactive agency of record for Ruth's Chris Steakhouse, based in current Orleans. The assignment includes strategic planning of Ruth's Chris' current site offerings, increased e-commerce capabilities and functionality, progress of back-end Web site administration tools, as well as a redesign of the overall scrutinize and feel.

    Dickerson & Mangus Ink. has been contracted to provide strategic consulting and marketing research for Duquesne University, Point Park College and Phipps Conservatory & Botanical Gardens.

    The National Aeronautics and Space Administration hired Facility Planning & Resources Inc. to design and construct its current state of the craft Nanotechnology Research Laboratory.

    Elias/Savion Advertising Inc. has been named the agency of record for the Pittsburgh Downtown Partnership.

    Repal Construction Co. Inc. has been awarded the compress for the Westmoreland County Industrial progress Corp. Lenox Reuse Industrial Redevelopment Project. The engineer is H.F. Lenz Co.

    DIVIDENDS

    PHSB financial Corp. declared a quarterly cash dividend of 9 cents per share, payable Oct. 24 to stockholders of record Nov. 7.

    PNC financial Services Group declared a quarterly dividend of 48 cents per share on its common stock, payable Oct. 24 to shareholders of record Oct. 11.

    BANKRUPTCIES

    Fullard Construction LLC a k a Fullard Construction, 522 Valley Brook Road, Venetia 15367. Chapter 11: Assets, $1,561,000; liabilities, $1,375,000.

    R&E Enterprises Inc., 4730 Fairview Drive, Murrysville. Chapter 7: assets, $31,319; liabilities, $1,740,059.

    GRANTS/LOANS

    The Urban Redevelopment Authority of Pittsburgh has approved a Pittsburgh trade Growth Fund loan of $75,000 to A great Corporation d/b/a prerogative Cafe Bartini.

    AWARDS/HONORS

    Verizon Wireless has tied for the highest ranking (with AT&T Wireless) in customer satisfaction among wireless users in Pittsburgh, according to the J.D. Power and Associates 2002 U.S. Wireless Customer Satisfaction Study.

    Junior Achievement of Southwest Pennsylvania Inc. has received the nonprofit organization's Peak Performance Team Award. The annual award is given to Junior Achievement offices for outstanding performance in areas such as student growth, total revenue growth and an enlarge in the number of classes reached during the past fiscal year. The award was presented to the Junior Achievement office during a special ceremony at JA's National Leadership Conference held recently in San Francisco.

    Amy J. Braun-Bostich, a financial adviser with American Express financial Advisors, was honored with the president's recognition award.

    Pitt Ohio Express has won two quality Transportation Awards.

    L.D. Astorino Cos. said design architect Michael Kuchera has received certification by the National Council of Architectural Registration Boards.

    Richard Pavetto, an Allstate insurance agent, earned the personal financial representative title.

    Julian A. Marturano of The Mony Group has been inducted into the company's Hall of Fame.

    Paulette Green of P Green Design has won a silver medal in Neenah Paper's Paperworks Letterhead Design Competition.

    PNC Firstside Center, designed by L.D. Astorino Cos., won Project of the Year/Energy Efficient & Environmentally Sensitive award in the Awards of Excellence competition sponsored by the National Commercial Builders Council.

    Lee Hammarstrom, special assistant to the director for space and information technology at Penn State's Applied Research Laboratory, received the National Reconnaissance Office's Class of 2002 Pioneer Award.

    WQED Pittsburgh board chair W. Thomas McGough Jr. has been honored by the National Friends of Public Broadcasting with the Elaine Peterson award. The award is named in reverence of Elaine Peterson, trustee and past chair of the National Friends of Public Broadcasting. McGough is a ally in the law solid Reed Smith.

    Nomos Corp. said the company had been elected to a seat on the Corporate Member Advisory Council of the American Society for Therapeutic Radiology and Oncology through 2004.

    Jack E. Driscoll, president of Driscoll Insurance & financial Services Inc. received the Chartered financial Consultant ChFC designation.

    Mirage Advertising Inc. is the recipient of the Gold Aurora award, for "Reversing Heart Disease," which was produced for Dr. Dean Ornish's Lifestyle edge program. The Aurora Awards is an international competition designed to recognize excellence in the film and video industries.

    The National Mining Association presented Consol Energy Inc. with a "Spirit of America Award" for offering assistance during the July rescue of nine Black Wolf Coal Co. miners at the flooded Quecreek Mine in Somerset County.

    The National Association of Emergency Medical Technicians has awarded its 2002 Rocco V. Morando Lifetime Achievement Award to Walt A. Stoy, program director of the center for Emergency Medicine at the University of Pittsburgh.

    Laurel Networks Inc. said Light Reading, the global site for optical networks, has appointed Laurel to the No. 1 position on its Top Ten Private Companies List.

    Cohen & Grigsby selected brand R. Stabile as one of "50 On the lickety-split Track" as designated in The Legal Intelligencer and Pennsylvania Law Weekly.

    MAKING A DIFFERENCE/ DOING GOOD

    3 Rivers Connect has distributed more than 400 surplus Pentium computers to various Pittsburgh regional schools and community organizations as Part of its ongoing, grass-roots "PCs to the People" initiative: 125 computers went to the Boyce Campus Middle College tall School; 130 refurbished computers, South Side School District in Beaver County; 120 computers, Hosanna House Inc. for computer training classes for eighth-graders at Wilkinsburg Middle School; 10 computers, the current City tall Charter school; six computers, Friendship Academy; 20 computers, the Open Door Community Outreach center in Aliquippa for employ in after-school literacy programs; and 20 laptops, Carnegie Science Center, for a current lab.

    LET US KNOW...

    Dateline Pittsburgh appears every Wednesday. To submit an item, ship information to Natalie Hill, Dateline Pittsburgh, Pittsburgh Post-Gazette, 34 Blvd. of the Allies, Pittsburgh 15222, fax to 412-263-0908 or e-mail to nhill@post-gazette.com.

    Photos may subsist sent via e-mail in JPEG, 170 DPI format to photos@post-gazette.com. Photo size should subsist an 8- by 10-inch or 4- by 5-inch head shot.


    HDI Unveils current Certification Level, the HDI back center Team Lead | killexams.com true questions and Pass4sure dumps

    COLORADO SPRINGS, Colo., Nov. 8 /PRNewswire/ -- HDI, the world's largest membership association for IT service and back professionals and the premier certification corpse for the industry, today unveiled a current certification level, the back center Team Lead.

    The HDI SCTL Certification focuses on dawn management skills, leading-edge back center operations and knowledge management. The accompanying two-day course will prepare team leads to strive for excellence in their challenging role and prepare for their HDI Certification examination.

    The current program ensures that the HDI-certified back center Team Lead will understand and perform:

    o Leading edge operational processes to streamline workflowo How knowledge management can enlarge customer satisfactiono How to gain aplomb when dealing with otherso Interpreting and using key performance indicatorso Mentoring team members using an eight-step coaching methodo Managing dissention and improving teamworko Problem solving and project management skills

    "We recognized the requisite for a certification level for back professionals who maintain some sustain and are at a career stage just between the analyst and the manager level," stated Amy Dotson, HDI's manager of training and certification. "The HDI back center Team Lead (SCTL) Certification was designed for those who are leading a team, but are silent on the front lines of IT support. This certification focuses on Important skill sets such as leadership, trade processes and the technology aptitude needed for efficient day-to-day IT back operations."

    HDI offers the world's most prestigious certification for service and back professionals. The certifications are based on internationally- recognized open standards developed by global committees of practitioners and industry experts. HDI currently certifies at three levels: HDI Customer back Specialist (HDI CSS), HDI back Desk Analyst (HDA) and HDI back Desk Manager (HDI HDM). In addition, HDI offers a back center Leadership Program for senior level managers and directors. The current HDI Team Lead certification is the yardstick complement for senior analysts on a management career path.

    HDI's current back center Team Lead preparatory course and accompanying certification exam will debut at the HDI Annual Conference & Expo March 19-22, 2006 in Nashville, Tenn. For more information, visit: http://www.thinkhdi.com/HDI2006/session.aspx?SessionID=625.

    About HDIHDI is the world's largest membership association for IT service and back professionals and the premier certification corpse for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and back industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification and training, HDI produces the world's largest and highest-rated event for service and back professionals, the HDI Annual Conference and Expo, and the IT Infrastructure & Management Conference. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information-sharing within the association network. HDI has more than 7,500 members worldwide including many of the Fortune 500, and 60 local chapters in North America. For more information, visit http://www.thinkhdi.com/.

    Source: HDI

    CONTACT: Jen McClure of current Communications Strategies, +1-650-331-0083, or jenmcclure@gmail.com, for HDI

    Web site: http://www.thinkhdi.com/HDI2006/session.aspx?SessionID=625http://www.thinkhdi.com/

    Related Thomas Industry Update Thomas For Industry


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