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Test Number : 642-241
Test Name : Unified Contact Center Enterprise Design (UCCED)
Vendor Name : Cisco
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Cisco Design Practice Questions

Empower, engage, experiment: tips on design considering and innovation via Vivasvan Shastri of Cisco | 642-241 dumps collection and Real exam Questions

in this speaker interview from the Intrapreneurship Conclave 2021, they share compelling insights and examples of commercial enterprise innovation. See part I, part II, part III, half IV, and part V of their article collection as media associate, as well as their write-up on the 2019 version and 15-part article series on the CII world knowledge Summit.

Vivasvan Shastri is Director for CX Engineering and Product Incubation at Cisco. He has 22 years of adventure, spanning products and features. His global event comprises managing engineering, product administration, and company development groups in Europe, China, Latin the us, and India.

he is a printed author, blogger, and avid reader. he's also a Gallup-certified Strengths educate. His motto in existence is ‘Be decent, Do respectable.'

Vivasvan joins us in the interview on design pondering, innovation tradition, pandemic resilience, and the position of company accelerators.

Edited excerpts from the interview:

YourStory [YS]: What are some awesome examples of innovation you have got come across in society in dealing with the pandemic?

Vivasvan Shastri [VS]: Their society's response to the pandemic has the entire imprints of design considering – human-centred, collaborative, rapid prototyping, testing, and generation.

no one had any journey dealing with an epidemic, but they in no way overlooked the wants of their communities all the way through the system. You saw distinct stakeholders collaborate to ramp up checking out, tracing, and treatment. SOPs were prototyped, validated, and refined continuously.

inside the corporate world, teams digitised their work lives. Hybrid work is now the brand new regular. Communities shaped self-support groups to guide residents who were quarantined or impacted by way of COVID-19. training and healthcare have undergone a digital transformation in a single day.

the manner they live, work, learn, and play has been modified, and expertise is now at the core of this new ordinary.


Vivasvan Shastri

YS: What are some principles of innovation that have been specially bolstered all over the pandemic? Will they be imperative as soon as they get to the 'new normal' as neatly?

VS: The three basic principles of innovation which have been strengthened due to the pandemic are:

1. Empower each person: The most suitable concepts can come from any place.

2. Engagement: Innovation is a group recreation, and engagement is vital to get all stakeholders to collaborate.

three. scan extra: you are going to by no means get it appropriate the primary time. To innovate prototypes, be taught and increase is the best manner ahead.

YS: How does enterprise creativity vary from business innovation?

VS: Innovation is creativity with execution. I consider that adoption is the difference between creativity and innovation. You can be very inventive, but if the work has no users, then it be not an innovation. For once, we're all on the identical facet of history.

we have the chance to study and unlearn together, so willingness to collaborate during this new world will be the key to impactful innovation and to capitalise on the alternatives that lie ahead of us.

Cisco LaunchPad’s head on why company-startup synergies power real, scalable innovation

YS: What are the core aspects of your innovation framework?

VS: The Cisco of today is greater agile, ingenious, and focussed. Innovation does not live in a framework but is rooted in their culture. They empower every particular person to innovate by using specializing in their strengths. They force engagement at the group level to facilitate collaboration and sharing.

we have innovation rituals such as hackathons to provide a platform for every person to get their ideas on the product roadmap. Cisco Design considering provides the indispensable frame of mind and toolset during the event.

In alignment with their innovation framework, they also run a B2B deeptech company accelerator programme, Cisco LaunchPad. The programme values the power of collaboration and engages with high-talents startups working on disruptive technologies.

Cisco LaunchPad runs in accordance with Cisco’s purpose of setting up solutions that carry value to the organisation and the society via collaboration.

YS: How can one understand and dwell true to one's strengths when employees are often required to do 'what the boss says?'

VS: The precedence within the quickly-emerging digital world must be to undertake a americans-first stance, leverage digital applied sciences to make sure an enhanced employee journey even with where one is working, and aid workforces alter to a brand new manner of working.

At Cisco, they now have moved away from efficiency administration to investment and rolled out a energy assessment to all their employees globally. In their weekly mp;A periods, they ask three primary questions: What did you like about your work? What did you detest? What are your wants?

These three primary questions are satisfactory for any chief to remember an individual's strengths and make sure that they get work aligned to their strengths. moreover, it helps leaders take corrective motion and lend help wherever imperative.


Vivasvan Shastri, Cisco

YS: What are the facets of employee engagement to make sure sustainable innovation in the long run?

VS: There are three facets of employee engagement which are key to innovation.

1. believe and protection: worry of failure is one of the largest limitations to innovation. A supportive atmosphere is essential to sustaining innovation.

2. crew help: Innovation is crew assist. An engineer who has a concept can also not have in-depth expertise of specific technologies like AI or ML. it's the place crew support comes into play. This type of teamwork will encourage extra americans no longer to surrender on their ideas.

3. Strengths: personnel who're encouraged to be their most suitable selves at work and hone their strengths every day are more likely to innovate.

YS: there are lots of definitions and frameworks of organisational innovation out there – what makes your framework distinctive?

VS: Innovation in present day disruptive digital financial system can come from any one and any place — internal and outside any business. This capability corporations need to gas co-innovation like on no account earlier than throughout all capabilities, grade stages, geographies, partners, and shoppers inside, without, and among their own partitions.

Frameworks have a lifespan, but tradition is timeless. Two many years ago, they didn't have Cisco Design pondering, yet they were nevertheless as imaginitive then as we're these days.

Why Cisco LaunchPad’s Cohort 7 can be the gateway to your subsequent section of increase

YS: Innovation appears inherently a little bit 'messy.' How can frameworks like your institutionalise innovation whereas also working round one of the most accompanying creative chaos and dissonance?

VS: Frameworks can empower and encourage anybody and everybody to innovate. It gives a toolset and roadmap to any individual with a concept. it may possibly democratise innovation and make the adventure more inclusive and participative.

YS: What are the advantages and boundaries of using monetary rewards to incentivise innovation? What works enhanced?

VS: fiscal rewards observe the legislation of diminishing marginal returns. while they are terrific originally of your innovation experience, they have got little influence as you scale. nowadays’s Gen Z and millennial group of workers want to work for corporations with a powerful experience of purpose. 

according to Cone Communications Millennial worker Engagement examine, about 64 % of millennials won't take a job if their worker would not have a strong CSR coverage, and eighty three percent can be more loyal to a corporation that helps them contribute to social and environmental considerations.

YS: can you cite a couple of examples of your framework in action at Cisco?

VS: Cisco Design considering (CDT) framework continues to be at the core of everything they design and build. This comprises items, services, and tactics.

as an example, their engineering teams use CDT to discover consumers' unmet wants. Their HR teams use CDT to design employee-friendly guidelines. Their CTO business enterprise provides a Design considering train to teams collaborating in Hackathons.

YS: What are the challenges in doing innovation quite simply in a mostly digital environment? for example, all through earn a living from home. What are some valuable equipment or approaches to cope with these challenges?

VS: I trust collaboration is the important thing to using innovation. Serendipity has become a infrequent commodity in a digital-first world.

Our Cisco Design thinking workshops have additionally long past digital. They noticeably leverage their collaboration platform Webex to dwell connected with their teams and employee communities securely and seamlessly.

Cisco LaunchPad is constructing a ‘Bridge to possible’ for B2B tech startups

YS: lots of their readers are founders with a large tech history. At what stage may still they start embracing the facets of your framework?

VS: This pandemic has thrown the world out of its comfort zone, and to live on during this new world, innovation and disruption have become elementary. therefore, one must embrace their framework's features from the initial stage, from day zero.

YS: As an enterprise scales, how can innovators make certain that they get a seat at the decision-making desk?

VS: As an enterprise scales, one should design platforms and approaches that empower anyone to existing their ideas, collaborate with mentors, and purchase components to take it to the product roadmap.

YS: How may still leaders contend with the condition when equally promising innovations from distinctive teams compete for precious materials and funds?

VS: whereas there are many frameworks and equipment to e-book such investment selections, my personal common is the Design pondering test to create possible, doable, and pleasing solutions.

1. feasible: Given the capabilities and strengths of my team, do they pull this off?

2. practicable: Return on funding

3. alluring: Will their consumers find it irresistible?

YS: What are one of the most typical misconceptions about innovation that you simply still come throughout these days?

VS: regardless of this growing startup ecosystem, many entrepreneurs continue to prescribe to normal innovation misconceptions, which, over time, have turn into authorised as fact. here are essentially the most common misconceptions that remain:

1. You need to have confirmed educational brilliance to innovate

2. You want supplies (time, cash) to innovate

three. You deserve to be lucky (right place, appropriate time).

YS: How does Cisco leverage crowdsourcing and startup accelerators to engage with the broader ecosystem for innovation?

VS: Cisco LaunchPad — their B2B corporate accelerator programme — is committed to empowering the startup ecosystem by way of harnessing up to date-day technology's altering dynamics. it is all about a rewarding event, the place they build the "Bridge to feasible" for startups, 12 months on year, cohort by way of cohort.

We assist startups of their scaling adventure through collaboration for innovation, industry-leading mentoring, ecosystem/investor join alternatives, and entry to a gamut of Cisco elements.

YS: What are your established books on innovation and related fields? What are some first rate online resources you can recommend?

VS: My widespread books are readily Fly by using Captain Gopinath and Leonardo da Vinci with the aid of Walter Isaacson. For online components, try Cisco Launchpad.

1YS: searching ahead, what are some rising developments you see within the enviornment of innovation?

VS: The three key trends shaping the innovation panorama are:

1. Interdisciplinary: There can be more innovation on the intersections of disciplines.

2. software-led: software can be a crucial enabler

3. Inclusive and participative: innovations should be greater bottom-up and not simplest emerge from Innovation Labs.

YS: How can attention about innovation be expanded in society? Can it be taught in colleges also?

VS: This pandemic has perpetually changed the world they are living in. in this new world, investing in innovation to adapt to a dynamic atmosphere isn't just advised however is standard to survive and thrive.

organizations or people can not assume that the strategies that have labored for them in the past will continue to work for them in the new normal. hence, they need to be inclined to take dangers and scan to gain an side.

each person can innovate. All you need is an innovative frame of mind that encompasses creativity, abilities, and perseverance.

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