Salesforce FSLCC : Field Service Lightning Cloud Consultant ExamExam Dumps Organized by Burgess
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Test Number : FSLCC
Test Name : Field Service Lightning Cloud Consultant
Vendor Name : Salesforce
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About the Exam
Read on for details about the Salesforce Field Service Lightning Consultant exam.
Content: 60 multiple-choice/multiple-select questions and 5 unscored questions
Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
Passing score: 63%
Delivery options: Proctored exam delivered onsite at a testing center or in an online testing environment. Click here for information on scheduling an exam.
Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential
Successful completion of the Salesforce Certified Field Service Lightning certification exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service Lightning community. The objective of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Field Service Lightning to an organization.
The Salesforce Certified Field Service Lightning Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Field Service Lightning.
A Salesforce Certified Field Service Lightning Consultant designs and deploys solutions that support customer business processes and requirements using the Field Service Lightning product, managed package, and Field Service Lightning Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model.
The Salesforce Certified Field Service Lightning Consultant has the following experience:
1-2 years as a business analyst
1+ years in the field services industry
2+ years of services and support experience
The Salesforce Certified Field Service Lightning Consultant candidate has the experience, skills, knowledge, and abilities outlined below:
Understand the field service lifecycle
Differentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Field Service Lightning, Communities, Knowledge)
Build Field Service Lightning solutions that are scalable and maintainable:
Scheduling and optimization
Work Order and Service Appointments lifecycle management
Contracts, entitlements, and warranties
Mobility (mobile flow use cases)
A candidate for this exam will likely need assistance with:
Complex schedule/route optimization
Service territories planning and management best practices
A candidate for this exam is not expected to know or do the following:
Integration with third-party systems
Custom code such as Apex, Lightning Web Components
Mobile deployment (MDM device strategy)
Typical job roles of a Salesforce Certified Field Service Lightning Consultant candidate may include:
Mobile Solution Designer
Service Cloud Administrator
Field Service Operations Manager
Service Desk Manager
The Salesforce Field Service Lightning Consultant exam measures a candidates knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Field Service Lightning solutions and have demonstrated the application of each of the features/functions below.
Managing Resources: 16%
Compare dynamic versus static crews.
Determine how and when to set up different resource types.
Given a scenario, recommend the appropriate Service Territories and their Members.
Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.
Demonstrate how to use skills, skill levels, and time-based skills.
Show how to use operating hours for service resources, accounts, work orders, and booking appointments.
Distinguish between FSL license types and when to deploy them.
Managing Work Orders: 23%
Configure Work Order processes, parameters, and Work Types.
Given a scenario, choose the appropriate Resource Preferences.
Apply Products Required to a Work Order.
Analyze how and when to use Work Order Line Items.
Illustrate how to configure Work Order Milestones.
Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.
Managing Scheduling and Optimization: 28% Understand different field service settings for FSL Administrator.
Given a scenario, choose the appropriate action to manage a Service Appointment.
Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.
Decide on the appropriate Schedule Policy to achieve the business requirements.
Given a scenario, determine the appropriate option to execute Complex Work in FSL.
Explain the difference between a multi-day Service Appointment and a standard Service Appointment.
Outline the differences between aerial versus street-level routing.
Given a scenario, determine the appropriate dispatch strategy for an organization.
Compare different filtering options for the Dispatcher Console.
Explain how to set up optimization.
Given a scenario, decide the appropriate type of scheduling service to use.
Given a scenario, decide the appropriate type of optimization service to use.
Understand the usage of Field Service Lightning for DateTime tracking fields.
Configuring Mobility: 10%
Assess the requirements and tools needed to execute a customer sign-off process.
Given a scenario, configure the Field Service app to support key business processes.
Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.
Understand the available FSL Mobile settings.
Managing Inventory: 8%
Given business requirements, distinguish the appropriate price book model for products consumed.
Given business requirements, justify which define the applicable inventory model.
Explain the Return Order object model and process.
Managing Assets: 5%
Apply procedural concepts to maintain and update assets and asset relationships.
Configuring Maintenance Plans: 5%
Given a scenario, recommend the appropriate maintenance plan.
Permissions and Sharing: 5% Understand use cases for different types of FSL permission sets.
Explain how scheduled Service Appointments are shared with service resources.
Understand the differences between user territories and service territories.
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probably the most appealing shares (+2.1%) underperformed the S&P 500 (+6.0%) from August 5, 2020 through September 1, 2020 by 3.9%. The most beneficial performing large cap stock won 12% and the superior performing small cap stock become up 16%. ordinary, 9 out of the forty Most pleasing shares outperformed the S&P 500.
the most bad shares (+3.7%) outperformed the S&P 500 (+6.0%) as a brief portfolio from August 5, 2020 via September 1, 2020 by 2.three%. The most advantageous performing significant cap stock fell via 6% and the gold standard performing small cap stock fell through 33%. overall, 18 out of the 27 Most unhealthy shares outperformed the S&P 500 as shorts.
the most captivating/Most dangerous mannequin Portfolios underperformed as an equal-weighted long/brief portfolio by 1.6%.
only my firm’s analysis utilizes the sophisticated statistics and salary adjustments featured by means of the HBS & MIT Sloan paper, "Core salary: New records and proof.” The successes of these model portfolios spotlight the cost of my company’s computing device researching and AI Robo-Analyst expertise, which helps shoppers fulfill the fiduciary responsibility of care and make smarter investments.
18 new stocks exploit alluring record this month, and 17 new stocks fall onto essentially the most dangerous record this month. September’s Most alluring and Most bad stocks had been made attainable to individuals on September 3, 2020.
My Most alluring shares have excessive and rising returns on invested capital (ROIC) and low fee to economic publication value ratios. Most dangerous shares have misleading revenue and long boom appreciation intervals implied with the aid of their market valuations.
Most alluring shares characteristic for September: The modern Corp PGR
The innovative Corp (PGR), is the featured inventory from September’s Most fascinating shares model Portfolio.
innovative has grown earnings by 10% compounded yearly and after-tax earnings (NOPAT) by using 13% compounded yearly during the last decade. during the last five years, modern has grown NOPAT through 21% compounded yearly.
revolutionary’s NOPAT margin increased from 6% in 2015 to 11% over the trailing-twelve-months (TTM) whereas its invested capital turns superior from 2.9 to 3.3 over the identical time. The aggregate of rising margins and invested capital turns pressure innovative’s ROIC from 18% in 2015 to 36% TTM.
determine 1: revenue & NOPAT considering 2009
PGR profits And NOPATNew Constructs, LLC
PGR Is Undervalued
At its existing price of $ninety four/share, PGR has a value-to-economic publication cost (PEBV) ratio of 0.6. This ratio means the market expects revolutionary’s NOPAT to permanently decline by 40% over the last lifetime of the firm. This expectation appears overly pessimistic for a firm that grew NOPAT by 13% compounded annually over the last two decades.
although progressive’s NOPAT margin falls to 7% (five-12 months company average vs. 11% TTM) and the firm grows NOPAT by way of simply 1% compounded yearly for the subsequent decade, the inventory is value $131/share nowadays – a 39% upside. See the math behind this reverse DCF state of affairs.
important details present in economic Filings by using My enterprise’s Robo-Analyst technology
As buyers center of attention greater on simple analysis, analysis automation know-how is required to investigate all the critical monetary details in monetary filings as proven within the Harvard company college and MIT Sloan paper, "Core salary: New statistics and facts”.
under are specifics on the adjustments I make in line with Robo-Analyst findings in progressive’s 2019 10-k:
revenue commentary: I made $955 million of alterations, with a net effect of putting off $525 million in non-operating salary (1% of profits). which you can see all of the adjustments made to modern’s salary statement right here.
balance Sheet: I made $1.eight billion of alterations to calculate invested capital with a internet lessen of $1.three billion. one of the crucial biggest adjustments was $380 million in different comprehensive income. This adjustment represented three% of pronounced net assets. you could see all the alterations made to modern’s steadiness sheet right here.
Valuation: I made $1.1 billion of alterations with a web effect of decreasing shareholder cost via $985 million. the most outstanding adjustment to shareholder value became $494 million in favorite inventory. This adjustment represents 1% of progressive’s market cap. See all adjustments to progressive’s valuation here.
Most unhealthy stocks characteristic: Salesforce.com Inc. CRM
Salesforce.com Inc. (CRM) is the featured inventory from September’s Most dangerous stocks model Portfolio.
I put Salesforce.com in the hazard Zone in December 2013 and reiterated it in November 2014 and once more in August 2018. whereas I’ve been incorrect concerning the inventory in the past (CRM is up 385% vs S&P 500 +87% on account that I first wrote on the name), its current fundamentals and valuation provide terrible possibility/reward.
Salesforce.com’s economic revenue, the real cash flows of the company, have declined from -$337 million in 2016 to -$1.8 billion TTM. Salesforce.com’s NOPAT margin fell from 1.6% in 2016 to 1.1% TTM while the enterprise’s invested capital turns fell from 1.0 to 0.6 over the identical time. The aggregate of falling margins and invested capital turns drives Salesforce.com’s ROIC from 1.6% in 2016 to 0.7% TTM.
figure 2: economic revenue when you consider that 2016
CRM Falling economic salaryNew Constructs, LLC
CRM gives poor chance/Reward
regardless of its deteriorating fundamentals, CRM continues to be priced for tremendous profit boom and is hyped up.
To justify its present rate of $248/share, Salesforce.com ought to achieve an 8% NOPAT margin (vs. an all-time excessive of 6%) and develop NOPAT via forty four% compounded yearly over the subsequent decade. See the math in the back of this reverse DCF state of affairs. This expectation seems overly confident given that Salesforce.com’s NOPAT has grown by way of 24% compounded yearly during the last decade.
even if Salesforce.com can achieve margins of 6% (all-time excessive) and develop NOPAT with the aid of 30% compounded yearly for the subsequent 10 years, the stock is price just $89/share today, a 64% draw back to the current inventory fee. See the maths at the back of this reverse DCF situation.
each of those eventualities also assumes Salesforce.com is able to develop earnings, NOPAT, and FCF without expanding working capital or fixed assets. This assumption is unlikely, however enables us to create highest quality-case eventualities that reveal how excessive expectations embedded in the latest valuation are. For reference, Salesforce.com has accelerated invested capital via seventy eight% compounded annually over the past decade.
critical particulars found in financial Filings by means of My firm’s Robo-Analyst expertise
As investors focal point extra on simple research, analysis automation know-how is required to research the entire crucial fiscal particulars in financial filings as proven within the Harvard company school and MIT Sloan paper, "Core earnings: New records and evidence”.
below are specifics on the changes I make in keeping with Robo-Analyst findings in Salesforce.com’s fiscal 12 months ended 2020 10-k:
revenue statement: I made $1.2 billion of alterations, with a net impact of disposing of $313 million in non-working expenses (2% of earnings). that you can see all of the alterations made to Salesforce.com’s earnings commentary here.
stability Sheet: I made $19.4 billion of changes to calculate invested capital with a net lower of $sixteen.7 billion. one of the crucial greatest adjustments turned into $eight.8 billion for midyear acquisitions. This adjustment represented 22% of mentioned internet property. that you may see all the alterations made to Salesforce.com’s stability sheet right here.
Valuation: I made $20.9 billion of adjustments with a web impact of increasing shareholder price with the aid of $799 million. other than total debt, the most first rate adjustment to shareholder cost turned into $10.9 billion in extra money. This adjustment represents 5% of Salesforce.com’s market cap. See all changes to Salesforce.com’s valuation here.
Disclosure: David coach, Kyle Guske II, and Matt Shuler acquire no compensation to jot down about any particular inventory, style, or theme.
 Harvard company faculty facets the potent influence of my company’s analysis automation expertise within the case New Constructs: Disrupting fundamental analysis with Robo-Analysts.
 evaluate my enterprise’s analytics on a mega cap business to Bloomberg and Capital IQ’s (SPGI) analytics within the certain appendix of this paper.
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