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Test Number : HD0-300
Test Name : Help Desk Manager
Vendor Name : HDI
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HD0-300 test Format | HD0-300 Course Contents | HD0-300 Course Outline | HD0-300 test Syllabus | HD0-300 test Objectives


Characteristics of an effective desktop support manager
How to create and deliver on service level agreements and operating level agreements
How to align desktop support services with business strategy, objectives, and processes
The importance of the relationships among IT service management processes
Tactics for screening, hiring, training, and leading high-performance teams
How to create an internal marketing culture to promote your desktop support services
The metrics and key performance indicators essential to desktop support performance reporting
Who Should Attend=>
Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies
Individuals who are preparing for the HDI Desktop Support Manager certification exam
Course Outline
Unit 1: Desktop Support
The Evolution of Support
Support Center Maturity
Successful Desktop Support
Unit 2: Strategy
Strategic Perspective
Business Alignment
SWOT
Unit 3: IT Financial Management
IT Financial Management
Cost, Value, and ROI
Unit 4: Technology and Service Support
Service Desk Infrastructure
Telephony Infrastructure
Desktop Support Delivery Methods
Service Management Systems
Selecting Service Desk Technology
Unit 5: Service Level Management
Unit 6: Metrics and Quality Assurance
Desktop Support Metrics
Data Sources
Baselining and Benchmarking
Performance Reporting
Quality Assurance Programs
Measuring Customer Satisfaction
Measuring Employee Satisfaction
Unit 7: Desktop Support Processes
Best Practices for Support
IT Service Management
The Service Desk
Service Operations
Service Design
Service Transition
Knowledge Management
Unit 8: Leadership
Your Responsibilities as a DSM
Your Role as a Leader
Manage Operations Effectively
Emotional Intelligence
Communication
Influence and Motivate
Integrity and Service Ethics
Growth
Unit 9: Workforce Management
Workforce Management
Staffing Models
Scheduling
Sourcing
Recruitment
Unit 10: Training and Retention
Fostering Relationships
Teamwork
Coaching
Peer Mentoring
Training
Rewards, Motivation, and Retention
Performance Management
Career Development Planning
Unit 11: Promoting Desktop Support
What is Marketing=>
Creating Internal Marketing Culture
Marketing Opportunities



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IBPS PO 2020 Mock verify Free: PDF down load Prelims check collection & trial query Paper with answer Key | HD0-300 Free PDF and PDF Download

Institute of Banking Personnel preference (IBPS) has launched the IBPS PO Prelims Admit Card 2020 on its reliable site ibps.in. Candidates who've applied for the IBPS PO Recruitment 2020 can obtain the admit card now. The IBPS PO Prelims 2020 examination can be held on three, 10 and 11 October 2020 in on-line laptop based mode. The test might be held in four different shifts, two in morning and two in evening. within the examination, candidates will be requested a complete of one hundred diverse option questions from three diverse sections - English Language, Quantitative Aptitude and Reasoning means. with a view to provide candidates a good concept about what category of questions should be requested from these three sections, IBPS has launched a IBPS PO Mock test in PDF down load format for free of charge. The mock check is obtainable in Hindi as well as in English language. Candidates who would appear for the test should still definitely take the apply of this mock test to crack the examination with excessive ratings.

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The IBPS PO Mock check is shared beneath in PDF obtain hyperlink . It questions offered within the mock look at various are as per the prescribed examination pattern and syllabus of IBPS PO Prelims 2020 exam. The difficulty level of those questions is range from area to area. Candidates who would solve this mock examine will get to grasp the types of questions expected within the test and their problem stage. earlier than solving the IBPS PO Mock look at various Free sequence, have a look at the important particulars of the PO/MT Preliminary examination beneath akin to test dates and test pattern:

investigate IBPS PO 2020 examination Updates

IBPS PO examination Date 2020

Prelims examination

three October 2020

10 October 2020

eleven October 2020

Mains examination

28 November 2020

IBPS PO Prelims examination pattern 2020

area

complete Questions

Marks

Time

English Language

30

30

20 Minutes

Quantitative Aptitude

35

35

20 Minutes

Reasoning means

35

35

20 Minutes

total

100

a hundred

1 Hour

-The questions might be asked in goal format as distinctive alternative Questions (MCQs)

-The questions of Quantitative Aptitude and Reasoning skill could be asked in bilingual languages - Hindi and English, most effective English language area will include questions best in English language

-each and every questions can be of 1 mark

-there's bad marking of 0.25 mark for each incorrect reply marked within the paper

-Candidates deserve to attain bring to a halt marks in Prelims test to get shortlisted for the IBPS PO Mains 2020 examination

assess IBPS PO Syllabus 2020

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Have a look here how this mock check will assist you enhance your guidance stage before the exam:

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English Language

Quantitative Aptitude

Reasoning skill

reading Comprehension

Fill within the blanks

Vocabulary

Sentence Completion

Antonym & Synonym

Cloze test

Error Detection

Para jumbles

Phrase substitute

Connectors

information Interpretation - Bar Graph, Tabular, Line Chart & Pie Chart

Quadratic Equations

quantity collection

Simplification

Approximation

Percentages

income and Loss

typical

essential interest & Compound hobby

pace, Distance and Time

Ratio and percentage

difficulty on a long time

Work, Time and Wages

Boats and stream

Pipes and Cisterns

Mensuration

probability

Permutation and mixture

Puzzles - box-based mostly, Month-based mostly, Seating arrangements, directions, Days-based, Row-based

Blood family members

Syllogism

Distance and path

Alphanumeric collection

Order and rating

Coding-Decoding

figure sequence

enter-Output

Inequalities

Verbal Reasoning

Helps candidates in Time management & Accuracy: if you undertake the IBPS PO Mock test mentioned above in a time sure manner beneath strict guidelines as prescribed by using the IBPS, you could be in a position to gain command over accuracy and time management. These each factors are basic to crack the aggressive test like IBPS PO 2020. furthermore, this could support you steer clear of committing silly blunders in the examination, which might in any other case fetch you poor marking and will decrease your rating.

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