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Test Number : HD0-300
Test Name : Help Desk Manager
Vendor Name : HDI
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HD0-300 exam Format | HD0-300 Course Contents | HD0-300 Course Outline | HD0-300 exam Syllabus | HD0-300 exam Objectives

Characteristics of an effective desktop support manager
How to create and deliver on service level agreements and operating level agreements
How to align desktop support services with business strategy, objectives, and processes
The importance of the relationships among IT service management processes
Tactics for screening, hiring, training, and leading high-performance teams
How to create an internal marketing culture to promote your desktop support services
The metrics and key performance indicators essential to desktop support performance reporting
Who Should Attend=>
Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies
Individuals who are preparing for the HDI Desktop Support Manager certification exam
Course Outline
Unit 1: Desktop Support
The Evolution of Support
Support Center Maturity
Successful Desktop Support
Unit 2: Strategy
Strategic Perspective
Business Alignment
Unit 3: IT Financial Management
IT Financial Management
Cost, Value, and ROI
Unit 4: Technology and Service Support
Service Desk Infrastructure
Telephony Infrastructure
Desktop Support Delivery Methods
Service Management Systems
Selecting Service Desk Technology
Unit 5: Service Level Management
Unit 6: Metrics and Quality Assurance
Desktop Support Metrics
Data Sources
Baselining and Benchmarking
Performance Reporting
Quality Assurance Programs
Measuring Customer Satisfaction
Measuring Employee Satisfaction
Unit 7: Desktop Support Processes
Best Practices for Support
IT Service Management
The Service Desk
Service Operations
Service Design
Service Transition
Knowledge Management
Unit 8: Leadership
Your Responsibilities as a DSM
Your Role as a Leader
Manage Operations Effectively
Emotional Intelligence
Influence and Motivate
Integrity and Service Ethics
Unit 9: Workforce Management
Workforce Management
Staffing Models
Unit 10: Training and Retention
Fostering Relationships
Peer Mentoring
Rewards, Motivation, and Retention
Performance Management
Career Development Planning
Unit 11: Promoting Desktop Support
What is Marketing=>
Creating Internal Marketing Culture
Marketing Opportunities

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HDI Help learn

HDI Launches spiritual First support on-line training & certificates path | HD0-300 Test Prep and boot camp

WHEATON, ill. , Dec. 7, 2020 /PRNewswire/ -- The Humanitarian disaster Institute (HDI) at Wheaton college has launched a new on-line religious First aid working towards and certificate course designed to support individuals present digital peer-to-peer non secular and emotional support all over COVID-19, mess ups, and different challenging times. it's designed for lay leaders, church leaders, first responders, and any person who would want to deliver assist to those who are struggling all through the pandemic. The course is accessible right here .

"because the pandemic wears on, the non secular and emotional wants round us are extraordinary—and growing. The first rate information is, you will not have to be knowledgeable psychologist to offer aid that makes a change," says Jamie Aten , Ph.D., founder and co-director of HDI and lead developer of non secular First aid. "This path steps into the hole to equip any person with the tools to take into account and reply to these wants and keep them from getting worse in the long-run. during this practising, you are going to gain knowledge of the entire talents, be fitted with the substances, and benefit the competencies you need to be in a position to make a change to a hurting world."

via readings, online lectures, and additional materials, this direction will equip people to use religious First support's easy-to-use BLESS formulation, which takes the "guesswork" out of providing catastrophe non secular and emotional care remotely and whereas staying at home.

The route will take approximately 10 hours to finished, with content including:

  • 8 interesting practising video clips with accompanying readings,
  • 5 role-play state of affairs movies and 5 professional commentary movies to see spiritual First support in action,
  • closing evaluation, and
  • certificate crowning glory.
  • also covered is access to a curated option of free HDI supplies, including:

  • 7+ hours of video clips with audio system akin to N.T. Wright, Eugene Cho , and Rev. Dr. Brenda Salter McNeil ,
  • 3 manuals related to spiritual First assist and COVID-19 mental health,
  • 10+ further tip sheets and resources,
  • access to four extra mini-lessons.
  • individual registration fees $ninety nine , with group and organizational discounts attainable. study more about route choices and pricing here .

    "We understand that people can experience much less misery after they get hold of religious aid from individuals in their church or neighborhood. becoming certified in religious First assist will equip you to be that guide for others," says HDI co-director Kent Annan , M.Div.

    non secular First assist is an explanation-informed, peer-to-peer, catastrophe religious and emotional care intervention, designed to be delivered just about. it's the first intervention of its type to were built from the ground up the usage of evidence-suggested religious and psychological insights from years of scientific analyze. non secular First aid is based on 15 years of HDI's religion and resilience research, performed around the globe after failures, mass traumas, civil conflicts, humanitarian crises, and public fitness emergencies. HDI spent the ultimate four years refining and container trying out spiritual First support after a lot of mess ups throughout the U.S. , and this spring adapted the formulation to primarily center of attention on equipping individuals to deliver non secular and emotional care amidst the COVID-19 pandemic. To gain knowledge of more about religious First support and find extra materials, seek advice from .

    About Humanitarian catastrophe Institute at Wheaton college The Humanitarian catastrophe Institute is the first religion-based academic catastrophe analysis center within the country. Their mission is to help the church prepare and look after a catastrophe-crammed world. They use their analysis to create substances and movements geared toward students, survivors, helpers, and researchers. Housed at Wheaton school Graduate college, the institute also presents an M.A. in Humanitarian & disaster management and Trauma certificates to equip the next technology of humanitarians. gain knowledge of extra at .

    Media contact: Laura

    Cision View original content to down load multimedia: secular-first-help-online-working towards--certificate-path-301187364.html

    source Humanitarian catastrophe Institute

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