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Test Number : IAAP-CAP
Test Name : Certified Administrative Professional (CAP)
Vendor Name : IAAP
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IAAP-CAP test Format | IAAP-CAP Course Contents | IAAP-CAP Course Outline | IAAP-CAP test Syllabus | IAAP-CAP test Objectives

The Certified Administrative Professional (CAP) is an NCCA-accredited credential designed specifically for the administrative professional. The NCCA, or National Commission of Certifying Agencies, is the accrediting arm of the Institute for Credentialing Excellence, or ICE, and verifies that the CAP meets national and international credentialing industry standards for certification programs.

Its a fantastic way to show the world you are serious about your career; that you have a current knowledge of the areas necessary to be a rockstar in your role; that you are committed to learning long after the class work is done; and its an amazing way to prove to yourself you really CAN accomplish anything you set your mind to.

CAP test Domains & Percentages
Organizational Communications (24%)
Business Writing and Document Production (22%)
Technology and Information Distribution (16%)
Office and Records Management (15%)
Event and Project Management (12%)
Operational Functions (11%)

The CAPฎ (Certified Administrative Professional) is an NCCA-accredited professional certification designed for office and administrative professionals. The tasks and responsibilities of those working in administrative professions are as varied and vast as the number of firms employing them.
The CAP test is created using the CAP Body of Knowledge, which is developed by practicing professionals and business educators conducting a job analysis study approximately every five years*. The purpose of the study is to collect qualitative and quantitative data regarding practices conducted by administrative professionals; the resulting data is reflected in the Body of Knowledge to ensure the CAP test is clear, comprehensive, and reflective of current practices.
Under each of the six functional area domains are Performance Outcomes (POs), which are detailed, measurable competencies based on the most significant knowledge and skills administrative professionals should know to be successful in their positions. Under each PO are bullet points tying the competency to specific business and/or office functions.

PO 1: Describe the concepts and applications of communication, management, and leadership models/theories within organizations.
• Identify the various types of communication (written, verbal, nonverbal, interpersonal, group, public) and which is the most effective for different business situations
• Describe management/leadership theories and how they relate to effective organizational communication
PO 2: Describe the process of effective interaction with internal and external stakeholders of an organization.
• Demonstrate a basic knowledge and proficiency in managing and resolving conflict within an organization
PO 3: Recognize the importance and utilization of professional networking.
• Describe how networking (both in-person and virtual) has changed the way people find jobs and companies recruit new employees
| 3 | Effective Fall 2018 CAP Body of Knowledge
PO 4: Demonstrate an understanding of team dynamics within organizations.
• Identify the different types of teams and describe their purpose
• Describe the specific kinds of dynamics within teams and how they can be managed
• Demonstrate knowledge in effective decision making, communication, and team building
PO 5: Describe the positive and negative types of interpersonal interactions existing within an organization.
• Explain how human motivation affects organizational dynamics
• Demonstrate basic knowledge of the differences between managing and leading
• Explain the dynamics of mentorship and coaching, including the effect on performance
PO 6: Demonstrate knowledge in the techniques of creating and giving presentations.
• Describe how to apply methods of coping with communication anxiety
• Identify the different types of presentations and appropriate usage of each
• Demonstrate knowledge of how to prepare for and deliver a presentation
PO 7: Demonstrate the ability to conduct business with diverse cultures.
• Describe international business practices with regard to cultural norms and rituals
• Demonstrate knowledge of the importance of multicultural communication in todays workplace
PO 8: Demonstrate a basic knowledge in organizational structure, systems, and strategies including their role in
productivity and effective management.
• Describe the parts of a strategic plan and how it affects organization performance
• Define various organization management systems that examine productivity (such as Six Sigma and TQM)
PO 9: Describe how confidentiality, legality, and ethics are important for the functioning of an organization.
• Understand basic employer and employees rights with regard to legality

PO 1: Demonstrate knowledge of terminology associated with business writing and document production.
• Identify the different functions of correspondence, documents, and reports within an organization
• Describe which method is best for creating and distributing reports and documents within an organization
• Identify best practices for developing business communications such as research, audience analysis, and compositio
n | 4 | Effective Fall 2018 CAP Body of Knowledge
PO 2: Exhibit proficiency in proofreading and editing documents.
• Demonstrate knowledge of document readability for business communication
• Identify and describe the most important steps when editing and proofreading
• Apply the basics of copy editing for various types of documents
PO 3: Demonstrate proficiency in the use of grammar, spelling, and sentence construction.
• Demonstrate ability to apply basic rules of English grammar, especially spelling, punctuation, capitalization, and
sentence construction
PO 4: Describe the steps required to create and edit different types of business documents.
• Demonstrate an ability to determine and develop materials for the appropriate audience for different types of
business documents
• Exhibit knowledge of which software applications are appropriate to produce common business documents (e.g., MS
Word, Google Docs, Adobe Acrobat)
• Demonstrate proficiency in spreadsheet creation, including simple formulas and data manipulation
• Understand the application and use of presentation software (e.g., MS PowerPoint, Prezi, etc.)
PO 5: Describe the features and tools used in desktop publishing for newsletter, flyers, etc.
• Exhibit knowledge of desktop design software including features and functions
• Identify important aspects of layout and design
• Demonstrate a familiarity with online tools for web publishing
• Recognize basic graphic design tools for office and web publishing
PO 6: Identify the necessary elements needed to create and present effective charts and graphs.
• Demonstrate knowledge of software applications used to create, format, and insert charts, tables, and graphs into
business documents and presentations
PO 7: Identify the important elements necessary for finishing a document (e.g., binding, collation, stapling,
coloring, graphics, etc.)
• Describe the key differences and requirements for electronic versus hard-copy output of documents
PO 8: Demonstrate proficiency in the creation of minutes for meetings.
• Identify how to prepare minutes for a meeting, capturing the essence of agenda items and actions taken

PO 1: Describe the process of information distribution within an office environment.
• Demonstrate knowledge in how to organize distribution lists for various types of communications
PO 2: Identify the important differences between traditional and electronic distribution of information.
• Demonstrate knowledge and proficiency of different email interface types
• Know which software and technology is available for distributing information
PO 3: Identify copyright laws, regulations regarding intellectual property, and ways to maintain confidentiality
when distributing information.
• Identify proper attribution of quotations from published documents
PO 4: Describe the process and techniques of gathering, compiling, and analyzing data.
• Exhibit knowledge of which software applications are appropriate for compiling, storing, and analyzing data
• Demonstrate a clear understanding of which data are appropriate to collect and why
• Demonstrate a proficiency in creating a well-organized report with regard to organization and data visualization
PO 5: Demonstrate knowledge in the use of the Internet, including social media, as a way of distributing
• Identify and describe the important characteristics of sending email (e.g., etiquette, attachments, formatting, etc.)
• Demonstrate knowledge and proficiency in social media usage and etiquette
• Exhibit knowledge of which social media applications are appropriate for a specific task and how to use them
PO 6: Demonstrate basic knowledge in the installation, maintenance, and troubleshooting of both equipment and
• Identify various computer hardware used in an office
• Demonstrate knowledge of basic office software and functions
• Identify available online resources for equipment and software training and usage
PO 7: Demonstrate basic knowledge in the use of different types of computer systems.
• Identify potential issues with compatibility of different operating systems, such as Microsoft and Apple
PO 8: Describe common ways of storing and transferring data and the types of media appropriate for each.
• Demonstrate knowledge and proficiency in identifying file types and the appropriate ways of converting documents
• Exhibit knowledge of software programs used for document conversion
• Identify and describe common procedures of backing up electronic information and databases, including cloud
PO 9: Explain appropriate security procedures for maintaining, backing up, and storing information.
• Demonstrate knowledge of legal issues regarding the storing of electronic information

PO 1: Demonstrate knowledge of basic terminology associated with records management using ARMA Guidelines.
• Prove knowledge of terms such as metadata, records retention, and data archiving
• Demonstrate familiarity with terms used by ARMA and general records management
PO 2: Identify the key advantages and disadvantages of electronic and manual (paper) file management based
on ARMA Guidelines.
• Demonstrate usage of both paper and electronic filing systems as appropriate based on access requirements and
organizational needs
PO 3: Demonstrate knowledge of both electronic and manual (paper) filing rules and standards based on ARMA
• Describe types of electronic files, naming conventions, options for accessing, and methods of altering information
• Exhibit knowledge of available software, systems, and services for electronic filing
• Describe the different methods for creating, storing, and retaining files
PO 4: Identify the appropriate security for both electronic and manual files.
• Identify the key laws regarding record storage and confidentiality
• Describe both the strengths and weaknesses of types of record and file security
PO 5: Demonstrate knowledge of file retrieval, maintenance, and retention.
• Describe how to develop a record retention schedule for both electronic and paper files
PO 6: Identify appropriate ergonomics for a productive personal workspace.
• Describe the significant elements of workspaces and why they are important to efficient and effective working
PO 7: Demonstrate knowledge of resources necessary to efficiently manage an office.
• Describe the steps in placing and receiving supply orders
• Describe the process of creating and distributing an RFP (Request for Proposal)
PO 8: Identify the important methods of checking and maintaining office supplies.
• Identify the steps involved in creating inventory lists
• Recognize types of software appropriate for maintaining inventory
PO 9: Demonstrate knowledge of functioning in a virtual office.
• Identify both the advantages and disadvantages of virtual offices versus traditional offices

PO 1: Demonstrate knowledge of basic terminology associated with event management.
• Identify the necessary elements in planning events ranging from internal meetings to external conferences
PO 2: Demonstrate proficiency in travel preparation.
• Describe the necessary elements for planning and organizing travel, both domestically and internationally
PO 3: Describe the key requirements for meetings both in person and virtual.
• Describe the steps required in the organization and planning of professional meetings
• Exhibit knowledge of which software applications are appropriate for online meetings
PO 4: Demonstrate knowledge in prioritizing and delegating elements of a project from planning to
• Identify and describe the important techniques of time management from the planning stage to the implementation of a project
• Demonstrate the ability to identify and evaluate the skills and competencies of others for project delegation
PO 5: Describe the steps required in organizing, planning, and managing a project.
• Demonstrate proficiency in prioritizing and organizing work tasks
• Identify which software and technology tools are appropriate for managing a project
• Demonstrate knowledge of negotiating, budget review, and bill explanation when organizing a project

PO 1: Demonstrate knowledge in the duties and processes of human resources.
• Identify different forms of harassment in the workplace
• Describe the ways to address employee situations professionally and legally
• Identify approaches to and the importance of following organizational policies and procedures
• Demonstrate knowledge of and purpose for performance evaluations
PO 2: Describe the various methods of recruitment, staffing, and hiring practices.
• Define different interview types and processes
• Demonstrate the ability to determine the staffing requirements of an organization
| 8 | Effective Fall 2018 CAP Body of Knowledge
PO 3: Recognize why cultural and generational diversity is important for organizations.
• Describe how differing cultural and generational perspectives can benefit an organization
• Identify what should be included in diversity training within an organization
PO 4: Demonstrate a basic knowledge of the procedures involved in onboarding and offboarding employees
within organizations.
• Describe the process of scheduling orientation and completing required paperwork
PO 5: Identify basic terminology associated with the financial functions of the organization.
• Distinguish between terms such as assets, liabilities, overhead, and balance sheet
• Describe the key differences between a budget, a profit and loss statement, and a statement of cash flow
PO 6: Demonstrate a knowledge of budgets and financial statements.
• Describe how to track electronic credits and debits on bank statements
• Demonstrate a proficiency in how to read a financial statement
• Describe the process of creating, tracking, and balancing a budget
• Identify the procedures and management of handling petty cash
PO 7: Identify important elements of the banking process and transactions.
• Identify the appropriate forms for depositing, withdrawing, and transferring cash
• Describe how to record, report, and document cash and checks
• Describe safe and secure money-handling procedures

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IAAP education

are living virtual programs | IAAP-CAP Latest subjects and PDF Download

picking out a application

How can i make a decision which live digital application(s) best suits my professional development needs?

Kellogg govt education offers non-diploma live virtual programs on one certain subject or a much broader exposure to administration and management abilities. Their advisors are available to focus on your alternatives. Please contact us at or name 847.467.6018 and one among their advisors could be chuffed to time table a dialog at a easy time. To evaluate diverse courses, try their application Finder tool.

Do I earn tutorial credit score from government training programs?

govt schooling classes are best non-degree carrying on with education and do not count as credit score in opposition t an tutorial degree. however, every participant does receive a certificate of participation at the conclusion of the program and every application counts towards the completion of an government student certificates. The scholar certificates can also be earned by means of taking four in-grownup or reside virtual programs over a five 12 months length. Upon completion of four courses, participants are awarded a certificates of professional success in a single of a few field areas and get hold of Kellogg executive education alumni reputation together with different alumni merits. Please consult with the executive pupil page for greater counsel or contact the certificate guide at or 847.467.6018.

How are Kellogg live virtual courses delivered?

Kelloggโ€™s are living virtual programs were aim-developed to bring a global-category adventure akin to their in-person courses, with type sizes confined to supply a wealthy and private researching ambiance. Youโ€™ll engage in precise-time interplay with professors and peers on-line, immerse your self in discussions and ideations surrounding the present world circumstance, and purchase suggestions and tools so that you can instantly install to remedy your most urgent challenges.

Are Kellogg courses attainable in languages other than English?

No. at the moment, all Kellogg programming is obtainable in English and requires a high talent degree in an effort to maximize your gaining knowledge of event.

Do I deserve to come to campus to take part in Kellogg virtual courses?

No, all of their live virtual classes are a hundred% online, and accessible to members inspite of their vicinity.

Do I deserve to log into a Kellogg are living digital application at particular instances?

sure, as a result of these courses are live, there are set class instances and members must be in a position to take part all the way through the specific times each day to receive their certificate of participation at the conclusion of each and every program.

Will I actually have access to the materials in a module after I complete it?

sure. You could have access to the program gaining knowledge of platform for a duration of up to 30 days following the end of the program.

software Questions

How do I join a application?

Registration is quick and simple. finished the on-line registration kind obtainable on each applicationโ€™s webpage.

After submitting your registration, you will receive an email confirmation from Kellogg executive schooling. in case you don't receive this e mail, please examine your junk electronic mail folders. if you'd like extra tips securing your affirmation, please contact or call 847.467.6018

am i able to register for a application on behalf of somebody else?

sure. HR and administrative specialists can also post a registration form on behalf of someone else through the use of the participantโ€™s name and e-mail address.

For group registration suggestions, please call Kellogg govt education at 847.467.6018 or email

When may still I publish my registration?

We suggest submitting your registration at the least 30 days in develop of the software delivery date to make sure your spot as their software ability is proscribed to be able to supply a wealthy and personal researching event.

How long will it take to process my registration?

live virtual program registrations are processed inside two company days of receipt.

How do I access my Kellogg application as soon as Iโ€™ve registered?

you will obtain an email prior to the beginning of the program for which you have got registered with a hyperlink to log into the software platform.

Technical necessities

What are the technical requirements and minimum bandwidth crucial to take part in Kellogg classes?

here is required:
  • entry to a latest laptop (Mac or computing device) with a supported operating device put in
  • legitimate excessive-speed cyber web entry by the use of cable, Ethernet, Wi-Fi, or an additional internet connection (The minimum doable connection speed to stream video reliably is 768 kilobits per 2nd (equal to .768 megabits per 2nd). They suggest a connection pace of as a minimum 5 megabits per second for an best journey with HD potential
  • official web service company (ISP)
  • An updated edition of a legitimate internet browser
  • A head set if you are not working in a private area
  • Sound card and speakers for gazing direction movies
  • Multimedia plug-ins that allow your browser entry online video or interactive facets, including Adobe Flash player
  • For viewing files, Adobe Reader
  • Mac users: you might also additionally need the Preview program that incorporates OS X for viewing most PDF files
  • The existing edition of one of their recommended browsers:
  • Chrome
  • Firefox
  • Safari (for Mac clients)
  • area
  • suggested settings:
  • Your favored browser should be installation to enable Javascript and cookies: click right here to learn the way to allow Javascript
  • Java may still be put in for full performance: click here to set up Java
  • Disable pop-up blockers to view the direction web page: click right here to learn how
  • What birth platform can be used for the live virtual classes?

    Our reside digital courses are delivered via Zoom Video Communications, Inc. Zoom is a simple, professional cloud platform for video, voice, content sharing and chat runs across cell gadgets, desktops and telephones.

    preparing for a software

    Will I get hold of any readings earlier than the program begins?

    approximately 2 weeks just before the software delivery date, you are going to receive access to a course web page. This web site will comprise pre-analyzing substances to put together to your program.

    what is a customary time table like?

    category periods for are living virtual courses usually ultimate 3-four hours daily with distinct breaks scheduled.

    funds and Cancellations

    Will I need to purchase any materials?

    No. Your application payment covers all materials that might be accessed on the gaining knowledge of platform. You aren't required to purchase anything or pay any extra fees for their classes.

    Are there any discounts purchasable for Kellogg reside virtual classes?

    yes. Kellogg offers a 30% cut price for all Northwestern school and Kellogg alumni. Please verify the field on the registration form that indicates you're an alum. Their Registrar will confirm your reputation and your invoice may be adjusted to replicate your discount.

    agencies of 5 or greater from a single organization who participate in the equal cohort may be eligible for a discount if registrations are acquired on the equal time. Please contact us at 847.467.6018 or for specific guidelines and counsel or for different questions about pricing.

    When is payment due?

    Enrollment isn't demonstrated except full payment is obtained. fee may additionally accompany the registration or an bill can also be despatched. Full payment is due within 30 days of the invoice date. If the participant is enrolling within 30 days of the applicationโ€™s birth date, full charge is due automatically.

    What styles of charge are approved?

  • investigate: assessments ought to be drawn on U.S. banks and payable in U.S. money to "Northwestern university"
  • Wire transfer: Wire transfers need to be accompanied via their financial institution assistance available on the invoice or through contacting their registrar at
  • bank card: They settle for Visa, MasterCard, find and American express for all their classes
  • can i pay online?

    yes. on-line fee by using bank card is allowed at the time of the registration except the program has admission necessities, particular pricing or is at potential.

    what's Kelloggโ€™s cancellation coverage?

    once your registration has been tested, you might also contact your program supervisor when you've got any questions about your registration.

    To get hold of a full refund, word of cancellation have to be got greater than 30 days in increase of the preliminary program start date. Cancellations acquired less than 30 days in increase aren't eligible for a reimbursement but may be eligible for deferral to a future or choice session.

    Refunds can be issued within the same format as initially got.

    Northwestern college reserves the correct to cancel a program at any time for any motive. within the not likely experience of a program cancellation, paid program expenses may be refunded.

    After the program

    How can i stay involved with different individuals?

    All executive education application contributors will get hold of a participant record for his or her session as soon as it starts off. After the program, they encourage individuals to be part of their Kellogg govt training LinkedIn neighborhood.

    How can i dwell in touch with Kellogg?

    that you would be able to reside up-to-date with the existing analysis and happenings on the Kellogg faculty by using studying their college blogs, becoming a member of their Kellogg govt training LinkedIn network, or following us on fb or Twitter.

    What are the advantages of finishing the government training pupil certificate application?

    becoming a Kellogg government schooling alumnus offers:

  • A certificate of skilled achievement in your chosen specialization
  • A 30 percent cut price on Kellogg government training open enrollment courses
  • Membership within the world Kellogg alumni community and access to the on-line network
  • opportunities to participate in alumni golf equipment and pursuits
  • entry to slicing-area research and thought management content material from Kellogg faculty and main practitioners
  • A Kellogg branded Gmail account
  • learn the way that you would be able to turn into a Kellogg executive education scholar.

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