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Exam Name : ITIL 4 Foundation
Vendor Name : ITIL
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ITIL-4-FOUNDATION test Format | ITIL-4-FOUNDATION Course Contents | ITIL-4-FOUNDATION Course Outline | ITIL-4-FOUNDATION test Syllabus | ITIL-4-FOUNDATION test Objectives

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can Strengthen their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidates ability to apply their understanding of the relevant parts of the ITIL framework in context.

Material allowed None This is a ‘closed book exam. The ITIL Foundation publication, ITIL 4 edition, should be used for study, but is NOT permitted to be used in the exam.
Exam duration : 60 minutes Candidates taking the test in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.
Number of marks : 40 marks There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark : 26 marks You will need to get 26 questions correct (65%) to pass the exam.
Level of thinking Blooms levels 1 & 2 “Blooms level” describes the type of thinking needed to answer the question. For Blooms level 1 questions, you need to recall information about the ITIL 4 service management framework. For Blooms 2 questions, you need to show understanding of these concepts.
Question types Classic, Negative, Missing word, & List
The questions are all ‘multiple choice.
For the ‘standard questions, you have a question and four answer options.
‘Negative questions are ‘standard question in which the stem is negatively worded. For the ‘missing word questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the ‘list questions, there is a list of four statements and you have to select two correct statements from the list.

The table below gives a summary of the concepts that are tested in the exam, and the main parts of the manual in which these are described. The book references refer to the section stated, but not the subsections within that section, unless stated. The verb for each assessment criterion indicates the Blooms level (BL): ‘Recall/‘Define indicates Level 1 basic recall and recognition, ‘Describe/‘Explain, indicates Level 2 understanding/comprehension.

1.1 Recall the definition of:
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor
1.2 Describe the key concepts of creating value with services:
a) Cost
b) Value
c) Organization
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty
1.3 Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption
2.1 Describe the nature, use and interaction of the guiding principles
2.2 Explain the use of the guiding principles (4.3):
a) Focus on value (4.3.1 –
b) Start where you are (4.3.2 –
c) Progress iteratively with feedback (4.3.3 –
d) Collaborate and promote visibility (4.3.4 –
e) Think and work holistically (4.3.5 –
f) Keep it simple and practical (4.3.6 –
g) Optimize and automate (4.3.7 –
3.1 Describe the four dimensions of service management (3):
a) Organizations and people (3.1)
b) Information and technology (3.2)
c) Partners and suppliers (3.3)
d) Value streams and processes (3.4-3.4.2)
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)
5.2 Describe the purpose of each value chain activity:
a) Plan
b) Improve
c) Engage
d) Design & transition
e) Obtain/build
f) Deliver & support
6.1 Recall the purpose of the following ITIL practices:
a) Information security management (5.1.3)
b) Relationship management (5.1.9)
c) supplier management (5.1.13)
d) IT asset management (5.2.6)
e) Monitoring and event management (5.2.7)
f) Release management (5.2.9)
g) Service configuration management (5.2.11)
h) Deployment management (5.3.1)
i) Continual improvement (5.1.2)
j) Change enablement (5.2.4)
k) Incident management (5.2.5)
l) Problem management (5.2.8)
m) Service request management (5.2.16)
n) Service desk (5.2.14)
o) Service level management (5.2.15)
6.2 Recall definitions of the following ITIL terms:
a) IT asset
b) Event
c) Configuration item
d) Change
e) Incident
f) Problem
g) Known error
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
a) Continual improvement (5.1.2) including:
- The continual improvement model (4.6, fig 4.3)
b) Change enablement (5.2.4)
c) Incident management (5.2.5)
d) Problem management (5.2.8)
e) Service request management (5.2.16)
f) Service desk (5.2.14)
g) Service level management (5.2.15 –

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ITIL 4 questions

Kaseya’s most efficient Blogs of 2021 | ITIL-4-FOUNDATION test Braindumps and test Questions

2021 become a busy yr for Kaseya. as the yr attracts to an end, we’d like to make the effort to seem returned at a few of their most sought-after blog posts that saved you entertained and enlightened. From virtualization and third-birthday celebration patching to CapEx versus OpEx analyses and hybrid work traits, their blogs covered a number of eclectic subject matters of activity that trended for the enhanced a part of 2021. here’s a short recap of their 10 most commonplace blog posts from the past 12 months. 

10. Hybrid Work: benefits, hazards and different considerations 

Hybrid work is still all of the rage in this COVID-19 period and has converted the manner organizations function across the globe. What precisely does embracing hybrid work in the new general entail? What are the advantages of hybrid work and what are a few of its drawbacks? answers to those and many greater such questions can also be found in their blog put up right here. 

9. IT Budgeting: counsel and most advantageous Practices for IT professionals 

As a vital part of your business’s monetary planning, IT budgeting is fundamental for monitoring and controlling your IT charges and strategizing the way to optimize and store funds anywhere possible. This weblog put up answers one of the most most burning questions surrounding IT budgeting reminiscent of what is protected in a standard IT budget and what are some of the surest practices to observe to enrich enterprise effectivity, optimize operational expenses and enhance salary.  

eight. commercial enterprise Mobility administration (EMM): The essential ebook 

enterprise mobility administration (EMM) is an IT framework for managing and securing mobile gadgets and company functions employees use in the place of work. presently, when cellular gadgets are the favorite tools at work, EMM is becoming a essential IT requirement. Their insightful blog covers critical courses such as the evolution of EMM, its standalone points, benefits and ways to enforce it. Get all this assistance and more in their blog put up right here. 

7. provider Request administration: goal and pursuits 

advantageous management of provider requests is integral for holding group efficiency and making certain company success. whereas service request management should be would becould very well be a well-known syllabu for many, it doesn’t hurt to get a bit refresher on what it does in your business. during this concise blog put up, they touch on helpful provider request administration steps, the change between carrier request management and incident management, its intention and surest practices. 

6. what is ITIL? uses, models, Certifications and extra 

ITIL or advice know-how Infrastructure Library may also be described as a library or a repository of volumes that describe a common framework of foremost practices for supplying IT functions. There are four distinct types of ITIL, with ITIL V3 and ITIL 4 essentially the most normal amongst them. however how is ITIL V3 diverse from ITIL four? want to discover? study their blog submit right here. 

5. Zero-Day: Vulnerabilities, Exploits, attacks and how to manipulate Them 

Given the obvious protection lapses and vulnerabilities linked to lengthy-term faraway and hybrid work, cybercriminals world wide are having a box day. application patching is a pretty good protection towards hackers. youngsters, cybercriminals can wreak havoc for your equipment even earlier than you are capable of deploy patches through leveraging zero-day vulnerabilities. a nil-day vulnerability is a flaw in a network or software that hasn’t been patched or for which a patch isn’t accessible. The application or machine dealer might also or can also not be privy to this flaw. If that flaw is out within the open, it poses a improved cyberattack possibility to groups that use the software or equipment. Is there a means to enhance your defense in opposition t zero-day assaults? discover in their weblog put up. 

four. Third-birthday celebration Patching: every thing You should understand 

while we’re talking about patch management, let’s not miss out on the importance of third-celebration patching in building a holistic security posture for your company. Third-celebration patching is the manner of deploying patch updates to 3rd-birthday celebration applications which have been put in on one or more of your endpoints (e.g., servers, pcs, or laptops). need to be aware of greater about why third-celebration patching is a important component of IT safety? check out their guidance-packed blog publish here. 

3. excessive Availability: What it's and the way you could obtain It 

while it's unattainable to absolutely rule out the chance of downtime, IT groups can implement techniques to minimize the chance of enterprise interruptions due to device unavailability. one of the vital gold standard the right way to manipulate the chance of downtime is high availability (HA), which facilitates highest abilities uptime. So, how do you measure high availability and what are the highest quality practices you ought to observe to achieve it? Get answers to these questions and a lot of extra in their insightful excessive availability blog post right here. 

2. CapEx vs. OpEx: What’s gold standard for IT Budgeting? 

one other typical weblog on IT budgeting, this one offers you with a simple figuring out of the changes between CapEx and OpEx — the two fundamental styles of IT budgeting which are treated very otherwise as far as accounting and taxation for organizations are concerned. Which of the two makes the most sense to your company? find out in their weblog. 

1. Hyper-V vs. VMware: comparing Virtualization applied sciences 

Virtualization expertise has its origins within the 1960s, with work that changed into carried out at IBM on time-sharing of mainframe computers. today, it’s commonplace follow to use virtualization to raise the utilization of the computing materials within the desktop. during this most customary blog of 2021, we've discussed all of the various kinds of virtualization applied sciences and highlighted the fundamental distinguishing components between Hyper-V and VMware. check it out here. 

Wrapping up 2021, we’d like to thanks all for your consistent love and aid. thanks for placing your trust in us and their potent uRMM/UEM answer, Kaseya VSA. It’s been an extended yet wonderful 12 months, but we’re excited to roll into 2022. 

except then, leverage the potent capabilities of Kaseya VSA and manipulate, display screen and secure your endpoints within the “new average” from a single console. Subscribe to their weblog for standard insights on the latest business developments and get constructive knowhow from their group of idea leaders. 

The publish Kaseya’s optimum Blogs of 2021   appeared first on Kaseya.

*** here's a security Bloggers network syndicated blog from blog – Kaseya authored through Kaseya. study the usual put up at: https://www.kaseya.com/weblog/2022/01/04/kaseyas-most desirable-blogs-of-2021/

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