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Test Number : ITIL-Practitioner
Test Name : ITIL Practitioner
Vendor Name : ITIL
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ITIL Practitioner Certification - IT Service Management
Multiple choice examination questions
40 questions
28 marks required to pass (out of 40 available) - 70%
135 minutes’ duration
Open book. Candidates are permitted to use the official printed hard copy of the ITIL ® Practitioner Guidance. The manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed.

ITIL Practitioner is complementary to all levels of knowledge from the ITIL certification scheme as it will help ensure that ITSM is working with the business.

To take the ITIL Practitioner exam, individuals must hold either an ITIL v3 Foundation* or an ITIL 4 Foundation certificate.
ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.
ITIL Practitioner is worth three credits towards the ITIL Expert qualification. ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of their My ITIL programme. The examination is open book and made up of multiple choice questions based on a scenario. Pre-requisite qualifications: Delegates wishing to take this examination must be able to show evidence of having passed either the version 3 ITIL Foundation examination, or the version 2 ITIL Foundation examination plus the Foundation Bridge examination. Training: Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended. Material permitted: The examination is ‘open book’, i.e. the ITIL Practitioner Guidance publication is allowed for reference during the examination. Examination duration: 2 hours and 15 minutes Format: The examination is scenario-based i.e. the questions relate to a case study. This case study (referred to as the ‘Scenario’) is the same for all trial and official exams. The Scenario is included in the Scenario Booklet (see also the trial papers available on AXELOS.com) along with 6 sets of additional information necessary to answer each section of questions. There are 6 sets of multiple choice questions (MCQs) in the Question Booklet, and each set tests particular learning outcomes from the candidate’s course of study (see the table below). There are 40 questions in total and each question is worth 1 mark. Pass mark: Candidates are expected to achieve a score of 70% (28 marks) or higher in order to pass the examination and be awarded certification. 1 1.1 Apply the concept of ‘adopt and adapt’ when using ITIL guidance in a given context (1.1) 1.2 Analyze the importance of each element of a service when planning and implementing service improvements (1.2) 2 2.1 Apply the ITSM guiding principles in a given context when planning and implementing service improvements (Ch.2) 3 3.1 Describe the purpose and main outputs of each step of the CSI Approach (3.1.1, 3.2.1-6) 3.2 Use the CSI Approach tools and techniques successfully in a given specific context (3.1-2) 3.3 Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method (Ch.3) 4 4.1 Define critical success factors (CSFs) using a relevant hierarchical approach (4.2-3) 4.2 Determine key performance indicators (KPIs) to underpin a critical success factor (4.2) 4.3 Analyze CSFs and KPIs in a given context to ensure that they are balanced between the four categories (4.4) 4.4 Define a current state assessment in a given context (4.5) 4.5 Design a report in a given context (4.6-4.6.1) 4.6 Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.4, 3.2, Ch.2) 5 5.1 Explain the nature, value, importance and benefits of good communication (5.1, 5.1.3) 5.2 Explain communication principles (5.2) 5.3 Explain the purpose and value of communication tools and techniques (7.3, 5.3) 5.4 Use relevant communication tools and techniques to support improvement in a given context (7.3,7.4, 5.3) 5.5 Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.5, 3.2, Ch.2) 6 6.1 Explain the role and impact of OCM in successful improvement (6.1, 6.4, 6.6) 6.2 Describe the purpose and value of OCM activities (6.6) 6.3 Use relevant OCM tools and techniques to support improvement in a given context (7.4, 6.6) 6.4 Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.6, 3.2, Ch.2)

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ITIL Practitioner Questions and Answers

undertaking management | ITIL-Practitioner dump questions and test Cram


As venture management grows in scope, importance and attention, so do the connected profession and credential options obtainable to college students. RIT okay (A.U.k) working towards and development Institute has successfully rolled out the CAPM (licensed associate in task administration) and PMP (task administration expert) courses.

overseas venture management Preparatory working towards program is in accordance with the mission administration physique of abilities. The techniques, tools, inputs and outputs of PMBOK will build the fundament of this working towards. venture administration procedures are grouped in 5 method organizations and 9 knowledge areas:

The mission administration Institute (PMI) stands as a worldwide leader within the box of project administration. it is smartly wide-spread that PMI certification involves a rigorous, examination-primarily based process that represents the best quality in professional requisites. hence, PMI’s expert certification is universally approved and recognized.


during the 6 day intensive application, individuals will learn and practice the practices of project management identified by way of PMI, so as to manage projects efficiently.

  • building of the time-honored managerial advantage;
  • development of interpersonal talents;
  • figuring out and getting to know of PMI terms, acronyms and definitions;
  • getting to recognize the main actions and their interconnections;
  • attending to be aware of the leading PMI equipment and their functions;
  • getting to understand the leading PMI innovations and their functions;
  • getting to be aware of the surest methods of project management;
  • attending to recognize the finest practices of project administration;
  • development of fundamental potential for managing a venture;
  • practising of developed capabilities;
  • Simulation for CAPM and PMP tests
  • define

    The course includes these accessories:

  • mission Integration administration
  • assignment Scope management
  • challenge Time management
  • mission cost administration
  • challenge great management
  • undertaking Human resource administration
  • challenge Communications administration
  • assignment risk management
  • project Procurement administration
  • mission Stakeholder administration
  • gain knowledge of the ideas and examine substances – what you really want to understand with a view to pass CAPM & PMP examination
  • Play games and workouts
  • follow checks and questions
  • tricks of the change
  • be taught reasons why you could fall the examination
  • viewers

    This knowledgeable working towards benefits many individuals who deal with mission coordination, undertaking managers and enterprise analysts, and people who wish to enter into this container of study. The developed skills from this working towards could be really helpful to you all over your entire existence.

    time table

    a hit start of the practicing requires forty training contact hours.

    seeing that most of the candidates are working authorities, they constantly carry all lectures on Saturday’s. This practising mannequin has been proposed with a purpose to allow ample time for members to analyze, work in businesses and browse thoroughly respectable substances.

    When in type lectures are held from 9:00AM to four:00PM on the leading building of RIT k (A.U.ok) or on-line twice a week; one weekday from 17:30-20:30 and Saturday 10:00-13:00.

    linked Certifications

    To be eligible for PMI certifications, participants must first meet certain training and experience requirements and conform to adhere to a code of knowledgeable conduct.

    licensed affiliate in project administration – CAPM ® examination

    If the participant a much less experienced undertaking manager seeking to demonstrate their dedication to mission management, enhance their capacity to control bigger initiatives and earn additional accountability, and stand out to expertise employers, the CAPM certification is correct for them.

    To apply for the CAPM ® examination, participant must have:

  • A secondary diploma (high faculty or the world equal), AND
  • at the least 1,500 hours journey OR 23 hours of venture management training.
  • mission management knowledgeable – PMP examination

    The PMP acknowledges demonstrated competence in main and directing challenge groups. If the participant has some event in challenge administration and is calling to solidify their advantage, wishes stand out to employers and maximize their incomes talents, the PMP credential is the appropriate choice for them.

    To apply for the PMP, you deserve to have both:

  • A 4-12 months diploma (bachelor’s or the world equivalent) and at the least three years of mission administration experience, with 4,500 hours main and directing projects and 35 hours of project management education, OR
  • A secondary diploma (excessive faculty or the international equal) with at the least five years of venture administration experience, with 7,500 hours leading and directing initiatives and 35 hours of assignment management training.
  • For extra suggestions on the certifications, please seek advice from www.pmi.org

    cost: alternative 1 (09:00 – 16:00) 650.00 €            

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