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Test Number : SVC-16A
Test Name : Apple Service Fundamentals
Vendor Name : Apple
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SVC-16A test Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A test Syllabus | SVC-16A test Objectives

Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals test (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Course Objectives:
Upon completion of the Apple Service Fundamentals course, students will be able to:
Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
Identify and validate strategies for setting realistic resolution expectations
Identify and practice ESD precautions
Identify the customer statements that generate a Safety First case
Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
Find and use any Apple products serial number to determine its level of coverage
Describe the importance of accurate troubleshooting to the business and the customer
Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
List the tools and resources that are available to help troubleshoot

Course Outline:
Customer Experience Skills and Managing Customer Expectations
Determining Service Levels
Documenting Customer Interactions
ESD Precautions
Recognizing Safety Issues
Embedded Battery Safety
Basic Troubleshooting

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Apple Apple testing

testing out the entire new Apple Mac M1 lineup | SVC-16A boot camp and Real test Questions

The early efficiency numbers proffered by way of Apple and others looked promising. by using switching faraway from Intel chips to its own Apple silicon M1 design, the latest Macs were lots faster than old versions, even sooner than most home windows PCs. at the least on paper.  I obtained a chance to look at various all three new techniques -- the MacBook Air, MacBook seasoned and Mac Mini -- these efficiency boosts were tested when compared to the early 2020 versions. yes, benchmark assessments are diverse than precise-world use, but at the least they supply us a standard to choose an identical things with the aid of. And the use of that average, even decently specced Macs from past in 2020 just couldn't keep up. 

read extra: MacBook Air M1 palms-on: Apple silicon and large Sur deliver huge changes

observe that these palms-on impressions are based on spending just a couple of days with all three new M1 Macs, so that they should be regarded preliminary. they will continue to look at various and examine these methods to different MacOS and windows gadgets and offer updates to their suggestions as essential.


comparing the brand new M1 Macs with their Intel counterparts on the CNET Labs Brooklyn outpost. 

Dan Ackerman/CNET suggestions for early adopters

The real problem is available in deciding if the M1 Mac ecosystem is competent for you and your specific wants. Some apps -- however now not many as of yet -- had been optimized as commonplace apps to run natively on the M1. in the main Apple's personal apps, which already ran fantastic on Macs even before this. there may be additionally DaVinci unravel, a video editing app and Microsoft workplace, both in beta kind. 

Some others are coming soon, equivalent to Adobe's Lightroom, youngsters Photoshop, Illustrator and foremost -- all programs i use consistently -- are tantalizingly out of reach, coming in M1-native forms sometime in 2021. unless then, you'll want Rosetta, Apple's x86 emulator.


The message you get the primary time you run x86 application on an M1 Mac. 

Screenshot by using Dan Ackerman/CNET

Rosetta (technically Rosetta 2, the usual was from 2006, when Apple computers first switched to Intel chips from PowerPC ones) immediately installs itself the primary time you try and installation a non-native app. to date, it be let me set up things like Adobe apps, together with Photoshop and most reliable, Steam for gaming and Google's Chrome internet browser. 

In Adobe most efficient, which is not "native" on the M1, modifying a couple of 4K video clips (shot on my mobile) changed into nice on the Mac Mini, besides the fact that children adding motion portraits led to stuttering. is this something a native edition would repair? they are going to must wait and discover. 

img-1746img-1746 Dan Ackerman/CNET

The equal clips in DaVinci unravel 17.1, handled loads of brief cuts and transitions with no trouble with the same clips. word that the default version within the Mac App keep is at the moment version sixteen, however for the brand new "established" M1-competent edition, you ought to get this new beta of version 17.1. i tried the equal mission on the Mac Mini, MacBook Air and an early-2020 Intel MacBook Air -- simply some thing fundamental, throwing on lots of transitions whereas reducing between 4K clips. On the Mac Mini and M1 Air, I nevertheless obtained a bit stuttering on a couple of the transition consequences while previewing in 4K, if I dropped the preview render to typical HD, it changed into fine. On the older Intel Air, DaVinci resolve ran smoother than I anticipated, but nonetheless stuttered in actual-time previewing, even at simply 1080p.

dwell updated on the latest information, reviews and tips on iPhones, iPads, Macs, features and application.

As discussed in my fingers-on deep dive with the new M1 MacBook Air, whereas on paper, these new systems should still be in a position to deal with lots of casual or mainstream gaming, I had little good fortune in setting up and operating Mac-appropriate games from Steam, and the Steam app itself ran poorly beneath Rosetta. My subsequent step will be making an attempt video games from the Mac app store and different sources. 

based on a couple of days of hands-on checking out and use, right here is some preliminary purchasing assistance for each and every of the brand new M1 systems. 

img-1759img-1759 Dan Ackerman/CNET MacBook Air ($999, £999, AU$1,599)

The ever-regular Air feels like the simplest transition to make. if you're thinking of buying a new MacBook Air, I don't see a lot of hurdles considering that how this gadget is in most cases used for mainstream chores, from paperwork to social media to video streaming. The Adobe apps i attempted worked as smartly on right here as on old Intel Airs, which skill there may be only upside in the eventual prevalent app models of those classes. 

As I spoke of in the MacBook Air deep dive, the alterations between the Mac and home windows capabilities of most laptops have narrowed significantly over time. it be now rare -- despite the fact no longer unprecedented -- for a casual or mainstream consumer to run into the historical problem of now not having the appropriate OS for the device they want. 

The greatest purpose to seize the brand new M1 Air over discovering final inventory in a retail store of the early-2020 Intel version is the battery life. The Apple silicon MacBook Air ran for sixteen hours, 41 minutes in their streaming video battery drain test, which is by way of some measures tougher than Apple's own video playback check. it's awesome, given that the battery hasn't accelerated in dimension or ability. 

img-1734img-1734 Dan Ackerman/CNET Mac Mini ($699, £699, AU$1,099)

The Mini has been the correct laptop at the right time for some americans, as it's a small but bendy desktop. With so many people working from home, it is a vital promoting point. i'm already the usage of the Mini, together with LG's Mac-equipped 24-inch 5K reveal, for design and video projects, and it certainly does not feel like i am the usage of a $seven hundred computer. 

The Mini remains the budget friendly entry aspect for MacOS, and this new edition presents efficiency on par or just a little more suitable than the M1 MacBook seasoned, which fees practically twice as a good deal. like the different M1 Macs, the downside is that you're restrained to 16GB of RAM (and begin with just 8GB), but storage options on the Mini climb the entire technique to 2TB, besides the fact that children that Boost will cost nearly as a great deal because the Mini itself. 

img-1761img-1761 Dan Ackerman/CNET MacBook professional ($1,299, £1,299, AU$1,999)

The professional has the hardest case to make. it's extra costly than the Air by an outstanding volume, however uses an almost identical M1 (with eight GPU cores, versus seven GPU cores on the Air), as well as having the same 8GB RAM/256GB SSD base configuration. For the extra $300 on the pro, you might be getting a a little brighter screen; the touch Bar; and a larger body with "energetic cooling," otherwise known as a fan, that can permit the M1 to run at top speeds for longer without throttling down. Apple additionally claims up to 20 hours of video playback battery lifestyles, which we're at present testing. The Air's well-nigh 17 hours in their personal checks leads me to expect the identical or better from the professional. 

if your pro-level workflow is enormously dependent on selected apps that won't have an M1 native version yet, you desire additional RAM options otherwise you need greater than two ports (simplest the last Intel MacBook seasoned models present 4 Thunderbolt USB-C ports right now), i'd indicate a wait-and-see approach to the MacBook professional. Or else trust getting an Air and boosting the RAM or SSD, or each, a good way to cost simply $one hundred greater than the bottom 13-inch seasoned. 

under you can see the results of their initial benchmark exams, which can be up-to-date with new exams and new comparisons as they go. 

when you've got a contemporary Intel Mac that nevertheless works for you, don't feel forced to be the primary grownup on the block with the primary version of the brand new silicon. in case you had been already about to tug the trigger on a brand new Mac, particularly if you are a mainstream computer person, the more suitable battery existence is a huge win and the fanless design on the Air is long past due. 

when you are a creative pro with mission important pro-level needs, note that here is step one in what might be a multiyear transition, and you may still determine to see where your software wants reside on the competent-for-M1 timeline earlier than becoming an early adopter. 

M1 Macs vs. Intel Macs Geekbench 5 single-core Geekbench 5 multicore Cinebench R23 multicore M1 Mac Mini 1743 7704 7796 M1 MacBook Air 1731 7518 6822 M1 MacBook pro 1723 7457 7772 Core i5 MacBook seasoned (13-inch Spring 2020) 1184 4143 4703 Core i5 MacBook Air (Spring 2020) 1142 2912 2635

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