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Test Number : SVC-16A
Test Name : Apple Service Fundamentals
Vendor Name : Apple
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Apple Service Fundamentals is a 2-day course that teaches students
the skills they need to handle face-to-face customer interactions
involving all Apple devices. Successful completion of the Apple
Service Fundamentals test (SVC-16A) fulfills the prerequisite for
Apple Certified Mac Technician (ACMT) 2016 and Apple Certified
iOS Technician (ACiT) 2016 certification. Interactive discussions
and hands-on exercises guide students through the best way to
manage customer interactions, the required safety precautions,
and basic troubleshooting skills. Students knowledge and skills are
tested and reinforced by working through real-world scenarios and
Upon completion of the Apple Service Fundamentals course, students will be able to:
Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
Identify and validate strategies for setting realistic resolution expectations
Identify and practice ESD precautions
Identify the customer statements that generate a Safety First case
Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
Find and use any Apple products serial number to determine its level of coverage
Describe the importance of accurate troubleshooting to the business and the customer
Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
List the tools and resources that are available to help troubleshoot
Customer Experience Skills and Managing Customer Expectations
Determining Service Levels
Documenting Customer Interactions
Recognizing Safety Issues
Embedded Battery Safety
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Taking a glance again at one other week of news and headlines from Cupertino, this weekās Apple Loop includes amazing iPhone 12 benchmarks, big issues with iOS 14, two new iPads, Apple ignores MacOS, the āfirst rate/stronger/most suitableā of the Apple Watch, the controversy around Apple One, and the Macsā certainly not altering equipment system Preferences.
Apple Loop is right here to remind you of a few of the very many discussions that have happened round Apple over the last seven days (and you can examine my weekly digest of Android news here on Forbes).
simply How fast Is Your subsequent iPhone?
We could now not have viewed the iPhone 12 family unit as part of Appleās digital September launch adventure this week, however they have seen the benchmarks pop up on the AnTuTu web page. That offers us a raw evaluation of the numbers from remaining yearās iPhone to this yrās.Ā Philip Michaels experiencesĀ some relatively stunning numbers:
"Leaked benchmarks from Antutu, purportedly showing off an iPhone 12 pro Max's efficiency, might also aid fill in one of the blanks. MySmartPrice spotted the leaked numbers, which declare to sing their own praises a tool with 6GB of RAM and 128GB of storage operating iOS 14.1.
āin accordance with the leaks, the iPhone 12 pro Max tallied a ranking of 572,333 on Antutu's test, which is a 9% profit over the iPhone eleven seasoned Max's 524,436 effect on the identical check. MySmartPrice says the iPhone 12 seasoned Max's pronounced tally may be the maximum ranking ever posted via an iPhone, which you'd hope on account that it be a new model.
greater at Tomās e book.
BEIJING, CHINA - JULY 17: shoppers consult with the Apple new flagship keep at Sanlitun on July 17, 2020 ... [+] in Beijing, China. (image via VCG/VCG by means of Getty photos)VCG by way of Getty photos
The massive difficulty With iOS 14
Apple may additionally not have introduced a release date for the iPhone, however it did announce the unlock date of iOS 14. And that has brought about issues. consistently Apple will supply a weekās value of āheads upā time to developers so that it will make certain their apps are competent for the soar up to the next most important edition of iOS. no longer this yrā¦ builders had below a days note, and they are not happy.Ā Matt Binder reviews:
"ālong past are the hopes of being on the save by the point users install the brand new iOS 14 and are seeking for new apps. gone is the probability to get some remaining-minute fixes into your current apps to make sure they donāt cease working outright by the point users get to upgrade their OS,ā explained Steve [Troughton-Smith fromĀ high Caffeine content material.ā
"āThere are some developers who have spent all summer time working on whatever thing new, the usage of the latest applied sciences, hoping to be there on day one and participate in the exhilaration (and press coverage) of the new iOS,ā he persisted. āfor many of them, theyāll be enormously upset to have it end like this as a substitute of a victorious launch, and it could possibly dramatically reduce the quantity of insurance or income they receive.āā
greater at Mashable.
Take Two tablets and get in touch with Your iPhone within the Morning
Taking the flagship spot far from the ālacking presumed having a great timeā iPhone 12 was Appleās new iPad Air. Beating the smartphone because the first device with Appleās new A14 ARM-primarily based processor.Ā Samuel Axon and Jim Salter document for Ars Technica:
"The iPad Air gets the brand new A14 Bionic CPU, constructed on 5nm procedure know-how. it be a six-core CPU with two high-performance cores and four decrease-power, extra effective cores for simpler historical past projects. The A14 Bionic offers a 30 % GPU performance increase in comparison to previous generations, and Apple says it places up double the photographs efficiency of general laptops.ā
As neatly because the increased vigour, 2020ās iPad Air has a brand new design; USB-C has been delivered, the bezels have been trimmed away, the domestic button has been eliminated, and TouchID has been built-in into the vigor button. It;s not the handiest new iPad, because the entry-level iPad moves up rom the A10 to the A12 Bionic processor.Ā Benjamin Mayo studies:
āThe leap from A10 to A12 potential Appleās least expensive iPad will characteristic the Neural Engine for the first time. Apple says the A12 chip presents more than twice the performance of the top selling home windows laptop, 6x quicker than the good-selling Android pill and 6x quicker than the superior-selling Chromebook.
"The eighth-technology iPad maintains the equal price because the 7th-gen: thatās $329 for standard sale and $299 for schooling.ā
extra at 9to5Mac.
Will Mac homeowners Be convinced With Safari After macOS prolong?
if you had been watching for MmcOS massive Sur to drop for your Mac or MacBook, then you are out of success. Apple's event saw updates to iOS, iPadOS, tvOS, and watchOS... but macOS has been delayed. The āhuge Surā release continues to be sooner or later, however a small crumb (in all probability from a cookie) has been handed to Mac lovers in the kind of Safari 14, possibly to present go-OS aid with other gadgets. Juli Clover studies:
"Safari 14 brings more suitable performance, customizable delivery pages, a privateness report to see which go-web site trackers are being blocked, and a brand new tab bar design that provides tab previews so you can see what you have open at a look. these daysās update also gets rid of Adobe Flash."
more at MacRumors.
The Apple Watch Strikes ThreeĀ
Two new Apple Watch models have been launched, and because the Apple Watch sequence 3 remains, there is now a low-, a mid-, and a high-level smartwatch within the classic triplet that Apple was as soon as noted for. Todd Haselton looks over the sequence 6 Apple watch for CNBC, including the headline āwell beingā facets:
"The collection 6 additionally has Appleās most advanced sensors. you could run the ECG app for an electrocardiogram, as an example, a feature thatās no longer on the Apple Watch SE or series three. Itās additionally the best mannequin with the brand new blood-oxygen app. i tried that and it advised me my blood oxygen become 96%, which looks first rate.
āā¦Apple is cautious to explain that this isnāt a scientific device. which you could use it in case youāre inquisitive about your blood oxygen when youāre mountaineering at excessive altitudes, however Apple isnāt making any promises about detecting low oxygen if you get sick with coronavirus.ā
in the meantime, Apple has introduced the āSEā manufacturer to the Apple Watch, once again with the promise of a cheaper āmid-rangeā slice of hardware that still provides the core Apple journey. Chris Velazco has spent a while with the wearableĀ to try and figure out the place it fits into the portfolio:
"For one, the SE uses the same S5 gadget-in-kit (or SIP) that they received in remaining yr's collection 5, which in flip incorporates the identical twin-core processor as the sequence 4. in the meantime, Apple has confirmed that the SE has the equal compass and always-on altimeter because the collection 6, along with a really an identical monitor.
"From what i will inform, it's the equal bigger display they bought within the series 5, just with out the all the time-on functionality enabled. And while the sequence four was the primary Apple Watch to include coronary heart-sensing ECG guide, you without difficulty do not get that right here. Ditto for the series 6ās new blood oxygen size features."Ā
extra at Engadget.
Bouquets andĀ Brickbats For Apple OneĀ
also announced alongside Appleās hardware, and maybe an indication of the place Apple desires to focus on the long run, had been new alternatives for the various subscription functions provided through Cupertino. Apple One takes the conventional options and bundles them together while offering a discount.Ā Brian Heater experiences:
"Itās not quite mix and healthy yet, however there are three pricing tiers. individual offers Apple tune, television+, Arcade and iCloud for $15 a month. The family edition will get you those four services for $20 a month. For the hardcore, thereās the $30 a month Premier tier, which bundles iCloud, tune, tv+, Arcade, news+ and [the brand new carrier] fitness+.ā
Ā āfor those that were inserting off a given Apple subscription, this kind of bundle may certainly sweeten the pot ā and make it even tougher for clients to escape the pull of the Apple software ecosystem.ā
more at TechCrunch. Given Appleās market position, using one carrier to pptentiallybolster an additional through a bundle has drawn the eye of the competitors. Spotify - which has already filed an anti-believe grievance with the eu commission against Apple - drew attention to the problem almost immediately ager the end of the adventure.
"once once more, Apple is the usage of its dominant position and unfair practices to drawback opponents and deprive buyers by favoring its personal functions. They name on competitors authorities to behave urgently to prevent Appleās anti-competitive behavior, which if left unchecked, will cause irreparable hurt to the developer neighborhood and threaten their collective freedoms to pay attention, be taught, create, and connect."
extra on the Spotify observation at Apple Insider.
and at lastā¦
The look of the MacOS user interface has developed on the grounds that OSX become announced in 2000. One enviornment has stayed exceptionally contestant, however the small alterations spotlight the considering in the back of the OS over the years.
"The interface begun glassy and skeuomorphic, mimicking the materials used on Macs. Over the many years, it went through massive revisions.Ā One aspect that appears to have remained extraordinarily unchanged over the years is the device Preferences reveal.
āhowever, at a more in-depth look, weāll see that this mundane part of the operating device has changed somewhat just a little and hides some fun easter eggs and surprises."
Arun Venkatesan has taken a better seem on his blog.Ā
Apple Loop brings you seven days price of highlights every weekend here on Forbes. Donāt overlook to follow me so you donāt pass over any insurance in the future. ultimate weekās Apple Loop may also be study right here, or this weekās version of Loopās sister column, Android Circuit, is additionally available on Forbes.
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