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Where can additional IP Office Service User logins be setup?
the IP Office Manager Security Settings.
the IP Office Manager Network Configuration.
the IP Office Softphone Application.
the IP Office System Nlonitor Application.
A customer is running an IP Office 500 V2. one-X Portal, Voicemail Pro, and CCR supporting 50 users, if which 10 are CCR agents. At present they are running on What application changes will they have to make?
Only CCR as it is not supported in 9.0 or higher.
Only one-X Portal as it is supported in 9.0 or higher.
All of them as 9.1 dies not support any if the application.
None, all applications can be upgraded to 9.0 or higher.
Which Voicemail Pro feature has a web interface to retrieve information left by the caller?
Avaya Contact Recorder
You have changed the default port numbers fir UDP, TCP and TLS in the IP Office to support a SIP Remote Worker. Which two other items need to be changed? (Choose two.)
Answer: B, E
If you Choose to erase security Settings to set them back to default, which three passwords will you be prompted to change? (Choose three)
Voicemail Pro Password
Answer: B, C, E
You have made changes to the security setting and created a new user right; however, when you go to save the changes the system will not allow you to save your changes. Why is this?
Changes are effective straight away, it is not necessary to save them.
You have not changed the default Security password.
You have list connection to the IP Office.
You have not set a System password.
A customer's main number is routed to the destination VM: Main in the Incoming call route menu. Where should you now look to see the routing if these calls?
Voicemail Pro Modules
Auto Attendant menu
A customer has requested that all users should be prevented from dialing international numbers. Which way is the quickest and easiest way to achieve this using Short Codes?
Apply the short code to the ARS table.
Apply the short code to a user right.
Apply the short code to all external lines.
Apply the short code to each user individually.
When calls come into the customer's system, if the telephone number if the caller is in the customer's Records, the customer wants those calls to be routed to a specific user.
Which Voicemail action type is needed to configure this?
A customer wants users to duplicate all if their Outlook Contacts into the one-X Portal personal directory. How would you recommend the users di this?
inform the customer this is not recommended.
Import the Outlook Contacts using a.csv format.
Add each Outlook Contact individually into the personal directory.
Copy and paste all Contacts frim Outlook in their personal directory.
In the IP Office Manager program, which statement describes a condition that will Enable the display if the Voicemail Recording tab'?
The IP Office system is a Sewer Edition.
Voicemail Pro/Lite is selected in the IP Office.
An Essential Edition is included in the IP Office.
Voicemail Pro is running in a Linux machine.
Avaya 7893X Exam (Avaya IP Office(R) Platform Configuration and Maintenance) Detailed Information
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read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Sales & Design Credentials
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ACDS - Avaya Certified Design Specialist
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Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
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For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
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Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
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APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
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ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
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Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
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Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
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customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
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Avaya recognizes that individuals responsible for designing customer solutions demonstrate
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ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
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Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
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installation of a single product, single system or product family. The Implementation Specialist installs
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AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
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The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
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Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
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ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
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ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
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to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
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ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
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