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CMQ-OE - Manager of Quality/Organizational(R) Excellence Certification - Dump Information

Vendor : ASQ
Exam Code : CMQ-OE
Exam Name : Manager of Quality/Organizational(R) Excellence Certification
Questions and Answers : 175 Q & A
Updated On : December 8, 2017
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CMQ-OE Questions and Answers

1


Answer: D


QUESTION: 169

A chairperson may be a leader and/or manager, depending much upon the influence he or she may have on an organization and the decision authority granted. There are many roles a manager may perform. As an organizer he/she:


  1. Organizes, people, ideas and things to achieve the enterprise’s objectives

  2. Builds an enterprise structure that supports the strategic goals and objectives

  3. Embraces the principles, morals, and norms of the society in which organization impacts

  4. Imparts knowledge and teaches skills to others


Answer: A


QUESTION: 170

All organizations have limited resources and opportunities, and must allocate them so as to best accomplish the mission with high efficiency. A possible solution is:


  1. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization

  2. To communicate, communicate, and communicate!

  3. To ensure that authority levels are clearly spelled out for typical situations

  4. To have employees go outside the organizational walls


Answer: A


QUESTION: 171


In a typical organization, there are many different strategies and people put their focus where it seems best placed, but this may not agree with what is actually expected or desired. A possible solution for such a situation is:


  1. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization

  2. To communicate, communicate, and communicate!

  3. To ensure that authority levels are clearly spelled out for typical situations

  4. To have employees go outside the organizational walls


Answer: B


QUESTION: 172

Although an organization may have clearly communicated plans and have good cross functional relationships but because of vertical communication alignment of goals and activities is often slower. A possible solution to this issue is:


  1. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization

  2. To communicate, communicate, and communicate!

  3. To ensure that authority levels are clearly spelled out for typical situations

  4. To have employees go outside the organizational walls


Answer: C


QUESTION: 173

In an organization, the members do have generally inward focus. The day-to-day attention of many members of the organization may not get external focus to look for ideas, support and feedback. The possible solution for such a situation may be:


  1. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization

  2. To communicate, communicate, and communicate!

  3. To ensure that authority levels are clearly spelled out for typical situations

  4. To have employees go outside the organizational walls


Answer: D


QUESTION: 174

Managing change is particularly complex due to the fact that much of what must be changed often consists of intangibles such as beliefs, behavior s and policies. These types of constraints are more difficult to identify. We can get help from:


  1. GATT chart

  2. PERT chart

  3. A force-field analysis

  4. None of these


Answer: C


QUESTION: 175

A modification of Lewin’s unfreezing-moving-refreezing model may provide support for change. According to this model there are following ways to reduce change resistance Except:


  1. Understand the emotional impact of change

  2. Understand the impact of change to intellectual property

  3. Be consistent in responding to resistance

  4. Be flexible, be patient and be supportive


Answer: B


ASQ CMQ-OE Exam (Manager of Quality/Organizational(R) Excellence Certification) Detailed Information

Manager of Quality/Organizational Excellence Certification - CMQ/OE
The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings.
A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.
See how the Certified Quality Manager evolved into the Certified Manager of Quality/Organizational Excellence.
1. Is this the right certification for you?
Understand the minimum expectations, requirements, experience and the exam specifics for a Manager of Quality/Organizational Excellence.
2. Prepare for the exam.
Review the Body of Knowledge and references. Take advantage of the study guide and sample exams. See what training and books ASQ has to offer.
3. Choose an exam date.
Find the best date and location that works for you. (Note the application deadlines for each exam date.)
4. Apply for certification.
ASQ offers several ways to apply. Have your résumé and credit card ready.
5. Recertify.
ASQ requires that you recertify as a Manager of Quality/Organizational Excellence every three years - either by documenting RU credits or by testing. If you are a current Certified Quality Manager, you will retain that title until it is time for you to recertify. Once you meet the recertification requirements, we will send you a new card and certificate that reflects the new name of this program?Certified Manager of Quality/Organizational Excellence.
Is it right for you? Manager of Quality/Organizational Excellence Certification - CMQ/OE
Step 1. Is this the right certification for you?
Here are the requirements, experience and exam specifics for a Manager of Quality/Organizational Excellence. If you already know that this is the certification you want to pursue, move on to exam preparation.
Education and/or Experience
Work experience must be in a full time, paid role. Paid intern, co-op or any other course work cannot be applied towards the work experience requirement.
You must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. A minimum of five years of this experience must be in a decision-making position, defined as the authority to define, execute or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.
If you've been certified by ASQ as a Quality Auditor, Reliability Engineer, Software Quality Engineer, or Quality Engineer, experience used to qualify for certification in these fields applies to certification as a Manager of Quality/Organizational Excellence, as long as the 10-year minimum requirement is met.
If you have completed a degree from a college, university, or technical school with accreditation accepted by ASQ, part of the 10-year experience requirement will be waived(only one of these waivers may be claimed):
Diploma from a technical or trade school - one year will be waived
Associate degree - two years waived
Bachelor's degree - four years waived
Master's or doctorate - five years waived
Degrees or diplomas from educational institutions outside the United States must be equivalent to degrees from U.S. educational institutions.
Minimum Expectations of a Certified Manager of Quality/Organizational Excellence
Must be a professional who leads and champions process improvement initiatives in organizations that can have regional or global focus in a variety of product or service settings.
Must lead team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives.
Must help develop measurement systems to determine organizational improvement.
Must motivate and evaluate staff, manage projects and human resources.
Must analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
Examination
Each certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the Body of Knowledge. The Manager of Quality/Organizational Excellence examination is a four-hour, two-part examination - 150 multiple choice questions and two constructed response (essay) questions. It is offered in English.
Examinations are conducted throughout the year and are delivered via computer based testing (CBT) through ASQ's testing partner Prometric. All examinations are open-book. Each participant must bring his or her own reference materials. Use of reference materials and calculators is explained in the FAQ.
Please Note: The Body of Knowledge for certification is affected by new technologies, policies, and the changing dynamics of manufacturing and service industries. Changed versions of the examination based on the current Body of Knowledge are used at each offering.
Article by ArticleForge

Pursuing and Preparing for an ASQ Certification

We posed the questions below to the quality community, and seasoned professionals replied with some insights into why they pursued an ASQ certification and provided helpful advice on exam preparation.

For more information on ASQ Certification, visit asqcert.

How did you decide which ASQ certification(s) to pursue in light of your career goals?

I am preparing for the CQE exam this December. I was thinking between CQE and CQA, but in my current job I think CQE is more beneficial for my career growth. However, I have a goal to pass the CQE exam, then next year on June I am going to get CQA as I am an auditor as well as a quality engineer. Wish me luck! – Chananchita C.

I did CMQOE in 2010. This was useful for my career in projects quality. - Ashwani K.

I first went for the CQE certification as my employer would reimburse and it was tied into a promotional opportunity. I prepared by taking the prep course through the local ASQ chapter and a lot of intense studying. Later I went for the CQA as it also was sponsored by my employer and thought it to be complementary to my profession. I found both to be worthwhile, but the CQE preparation was certainly a much more intense experience as it was imperative to pass first try. Proper preparation prevents poor performance! Good luck. – Brian L.

I have two certificates with ASQ. One can decide to embark on any ASQ certificate based on the role heshe plays in the organization or where you see yourself in future. I decided to go for ASQ CMQOE since I report directly to QAM, and also assume his role when not around. Because I wanted to handle the position very well and make myself available for related roles, I embarked on CMQOE. ASQ QA will give me a wider opportunity than only being certified by my organization. – Nkwachukwu O.

Based on my experience as Statistics Division Certification Chair, the top two ASQ certifications for our members are CQE and SSBB. This is why we offer these two, among others, at the Special Certification Exam Administration we sponsor at Fall Technical Conference (this year in Minneapolis). I decided to become CQE because it had more of a statistics focus. – Brian S.

I started as an NDE technician, and while ASTM and ASNT provided a good guide for NDE, as I was assigned more QC and QA responsibilities, I wanted to find a good source of knowledge regarding best practices for creation, implementation, management and improvement of quality related functions. I found that ASQ (and PMI) are excellent sources of best practices, applicable and proven in a myriad of industries and countries.The only downside to real knowledge is that you become much more aware of how often projects fail due to bizarre practices implemented by managers whose skill set is limited to “shout, curse, and threaten”! – David S.

I decided the type of certification based on my experience and foundational knowledge gained through undergraduate studies. I solved lots of question banks. It’s important to understand the content thoroughly for a successful pass on an exam. Exam questions are tricky but are doable if one has full knowledge. ASQ certifications are worth having for a quality professional. - Yogesh S.

I found the ASQ’s sequence of classes to be very useful because it focuses on different career paths. – Isaac T.

I aspired to career roles in Quality Management and looked to build a diverse professional portfolio. – Daniel Z.

How did you prepare?

For preparation, it is recommended to go through the QCI primer or ASQ Handbook again and again. For comprehensive understanding, watch available materials relevant to certification on YouTube. Read and practice as much as you can, especially for statistics. Time management is key factor for ASQ exams, so during study it should be considered. – Muhammad I.

I used ASQ web training and ASQ handbook for CMQOE. – Ashwani K.

For several of my certifications I took the refresher course offered by our local ASQ chapter and others, and I forced myself to use the same training methods at home. Now to retain some of my certifications (CQE, CQA, CCT) there are requirements, whereas some of my certifications (CQT, CQI which was CMI then) are lifetime certifications. – David R.

I read at least two books based on searching the reviews on Amazon, and then bought training material to simulate questions–not for exam per say, but to mimic real life situations. As my field is not quality management, the questions let me face situations that quality guys face in real life. Exams are good because they force you to study and be serious about your learning goal. All self-funded… worth it though. – Azmat S.

I took many excellent classes offered by the Akron-Canton chapter if ASQ. As a woman, it was very difficult to be hired in engineering despite my degree, but it opened doors as a quality engineer. – Renee S.

Preparations for ASQ certifications were extensive and combined self-study, research of the ASQ back issues of journals, attendance at Section refresher courses (primarily for statistics), and subscription to the pertinent ASQ divisions. I recommend the same for others, particularly joining and participating in ASQ Divisions. – Daniel Z.

What advice do you have for those thinking about pursuing an ASQ certification? Share your experience in the comments!

Article by ArticleForge

Bollinger's Fanguy Honored for Quality Excellence

Posted by Greg Trauthwein October 22, 2014

Dennis Fanguy is Bollinger’s Vice President of Quality Management Systems.

The Certification Board of ASQ announced that Dennis Fanguy has completed the requirements to be named an ASQ-Certified Manager of QualityOrganizational Excellence, or ASQ CMQOE.

Fanguy is Bollinger’s Vice President of Quality Management Systems.

As such, Fanguy has reached a significant level of professional recognition, indicating a proficiency in and a comprehension of quality management principles and practices. Individuals who earn this certification are allowed to use “ASQ CMQOE” on their business cards and professional correspondence.“ASQ provides certification as a way to provide formal recognition to professionals who have demonstrated an understanding of, and a commitment to, quality techniques and practices in their job and career,” said Stephen Hacker, ASQ chair. “This is a great accomplishment and, although not a formal registration or licensure, it represents a high level of peer recognition.”

In order to qualify for the Certified Manager of QualityOrganizational Excellence examination, an individual must have 10 years of work experience related to the Body of Knowledge. The Certified Manager of QualityOrganizational Excellence is a professional who leads and champions process-improvementinitiatives - everywhere from small businesses to multinational corporations - that can have regional or global focus in a variety of service and industrial settings.

Since 1968, when the first ASQ certification examination was administered, more than 190,000 individuals have taken the path to reaching their goal of becoming ASQ-certified in their field or profession, including many of who have attained more than one designation.

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    The Handbook for Quality Management, 2nd Edition

    The definitive guide to organizational excellence--completely updated

    Fully revised for the latest American Society for Quality (ASQ) Certified Manager of QualityOrganizational Excellence (CMQQE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQQE exam, this authoritative volume also serves as an essential on-the-job reference.

    Coverage includes:

  • Business-integrated quality systems
  • Organizational structures
  • The quality function
  • Approaches to quality
  • Customer-focused organizations
  • Integrated planning
  • Strategic planning
  • Understanding customer expectations and needs
  • Benchmarking
  • Organizational assessment
  • Process control
  • Quantifying process variation
  • Quality audits
  • Supply chain management
  • Continuous improvement
  • Effective change management
  • Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
  • Management of human resources
  • Motivation theories and principles
  • Management styles
  • Resource requirements to manage the quality function
  • Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.

    Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of QualityOrganizational Excellence (CMQOE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQOE exam, given by the ASQ.

    The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:

  • Clearly defines quality management principles and their application within a cross section of industries
  • Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline
  • Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
  • Discusses controls such as statistical process control, audits, and supply chain management
  • Explains the stages of continuous improvement
  • orporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others
  • Features simulated and past exam questions to help you study for the ASQ CMQOE exam with answers that can be found at .mhprofessionalmHQM2
  • Table of Contents

    Part I. Business-Integrated Quality SystemsChapter 1.Organizational StructuresChapter 2. The Quality FunctionChapter 3. Approaches to QualityChapter 4. Customer-Focused Organizations

    Part II. Integrated PlanningChapter 5. Strategic PlanningChapter 6. Understanding Customer Expectations and NeedsChapter 7. BenchmarkingChapter 8. Organizational Assessment

    Part III. Process ControlChapter 9. Qualifying Process VariationChapter 10. Quality AuditsChapter 11. Supply Chain Management

    Part IV. Continuous ImprovementChapter 12. Effective Change ManagementChapter 13. Define StageChapter 14. Measure StageChapter 15. Analyze StageChapter 16. Improve Design StageChapter 17. Control Verify Stage

    Part V. Management of Human ResourcesChapter 18. Motivation Theories and PrinciplesChapter 19. Management StylesChapter 20. Resource Requirements to Manage the Quality Function

    Appedix A. Control Chart ConstantsAppendix B. Control Chart EquationsAppendix C. Area Under the Standard Normal Curve

  • Article by ArticleForge

    CTS Completes ISO 9001 Recertification

    Hopkinton, MA – July 22, 2013 – The National Quality Assurance (NQA), U.S.A., an accredited organization under the ANSI-ASQ National Accreditation Board, has assessed and approved CTS Electronic Components, a division of CTS Corporation (NYSE: CTS), for ISO 9001:2008 certification for its Hopkinton, Massachusetts USA location. The ISO 9001:2008 standard specifies requirements for a quality management system where an organization:

  • needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements
  • aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
  • The Certificate of Registration by NQA certifies that the Quality Management System of CTS Electronic Components in Hopkinton, Massachusetts USA fully complies with the requirements of ISO 9001:2008. “NQA audits our Quality Management Systems annually with a full recertification every three years. We have renewed our certification to demonstrate our commitment to manufacturing the highest quality products,” says Matt Garvey, Quality Assurance Manager for Frequency Control Products at CTS Electronic Components. Garvey has over 25 years of experience in the electronic manufacturing industry and is an ASQ-Certified Manager of QualityOrganizational Excellence (ASQ-CMQOE).

    “At CTS, our commitment to quality has been a key ingredient to our success for over 100 years and it will continue to drive us well into the future”, says Michael Ferrantino Jr., Vice President of CTS Frequency Control Products. “Achieving ISO 9001:2008 certification is a further example of that commitment.”

  • Article by ArticleForge

    ASQ Section 1508 St. Petersburg-Tampa

    Start the year out networking with others passionate about quality! The registration for the next ASQ Section 1508 monthly meeting is open at

    Main Topic: Police Athletic League & Quali...tySpeaker: Neil Brickfield, Executive Director Pinellas County Police Athletic League

    Pre-dinner topic: Inspired Living – Quality for LifeSpeaker: Valerie and Michael LipsteinValerie is a certified coachbusiness consultant, published author, and speaker. Michael is a relationship expert who has worked with individuals, couples, and families since 1979.

    Meer weergeven



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