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Avaya Holdings Corp (AVYA) Q2 2021 earnings name Transcript | 132-s-900-6 dump questions and test Cram

a close up of a logo: Avaya Holdings Corp (AVYA) Q2 2021 Earnings Call Transcript © provided with the aid of The Motley fool Avaya Holdings Corp (AVYA) Q2 2021 income name Transcript

Avaya Holdings Corp (NYSE: AVYA)

CONSTELLATION manufacturers, INC.

Q2 2021 profits call

can also 6, 2021, 8:30 a.m. ET

  • prepared Remarks
  • Questions and solutions
  • name participants
  • organized Remarks:


    Greetings, and welcome to Avaya's Fiscal 2021 second quarter Investor call. [Operator Instructions]

    i might now like to turn the conference over to your host, Mr. Michael McCarthy, vp of Investor relations. thanks. You can also start.


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    this article is a transcript of this conference call produced for The Motley fool. while they try for their foolish premier, there could be blunders, omissions, or inaccuracies in this transcript. as with any their articles, The Motley idiot does not count on any accountability in your use of this content material, and they strongly encourage you to do your personal analysis, including paying attention to the call your self and studying the enterprise's SEC filings. Please see their terms and stipulations for further particulars, including their necessary Capitalized Disclaimers of liability.

    The Motley fool has no place in any of the stocks mentioned. The Motley idiot has a disclosure coverage.

    Michael W. McCarthy -- vice president Investor members of the family

    thanks. Welcome to Avaya's fiscal 2021 2nd quarter call. Jim Chirico, their President and CEO; and Kieran McGrath, their government vp and CFO, will lead this morning's call and share with you some prepared remarks earlier than taking your questions. joining them this morning will be Anthony Bartolo, their Chief Product Officer; Stephen Spears, Chief profits Officer; and Dennis Kozak, Senior vice president of world Channel. in line with social distancing mandates, every of us on this morning's call are assembled from their faraway areas.

    The income unlock and investor slides, which now include highlights of their ESG initiatives and efficiency referenced on this morning's name are purchasable on the Investor page of their web page as neatly as the 8-k filed nowadays with the SEC. This may still support for your understanding revised fiscal consequences. All economic metrics referenced on this call are non-GAAP, apart from earnings. they now have covered a reconciliation of such non-GAAP metric measures to GAAP within the revenue liberate and investor slides. They may additionally make forward-looking statements which are in line with existing expectations, forecasts and assumptions, which continue to be discipline to dangers and uncertainties that may cause precise outcomes to differ materially.

    In particular, the international financial system is still impacted by means of COVID-19 and the extent of its persevered influence on their enterprise will depend on a few components that encompass, but may now not be restricted to, severity and duration as well as moves taken or not taken by means of governments, corporations and consumers in response to the pandemic, all of which continue to conform and stay doubtful at the present. tips about risks and uncertainties may well be present in their most accurate filings with the SEC, including their form 10-okay and subsequent kind 10-Q reports. it be Avaya's coverage now not to reiterate information, and they undertake no tasks to replace or revise ahead-looking statements in the experience data or instances alternate, apart from in any other case required by way of legislations.

    i may now turn the call over to Jim.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Thanks, Mike. good morning, every person, and thank you for becoming a member of the name nowadays. i am blissful to share that Avaya has delivered a standout Q2, executing neatly throughout varied dimensions of their company, and that i couldn't be prouder of what their world team achieved via posting earnings and EBITDA results that were above guidance and through accelerating their ARR increase greater hastily than they had anticipated. according to their method, this progress comes as a right away outcome of the surge of extra investments we've made in their go-to-market and R&D.

    These investments have broadened their spectrum of cloud capabilities right through their Avaya OneCloud platform of CCaaS, UCaaS and CPaaS options. It is clear that their business has undergone a structural exchange. And as you seem to be at the assemble of their revenues, they now have viewed a meaningful shift over the ultimate 4 quarters. in fact, their company continues to outperform their expectations, which is a testament to the power of their company, digital capabilities, roadmap and their skill to handle the diversity and breadth of requirements that include servicing global, colossal scale, complex enterprise purchasers. if you put this in context, the main element, as I actually have previously brought up, Avaya is now a cloud-first business.

    today, we're working in a very new company ambiance, and purchasers are more and more turning to Avaya as a depended on and proven companion as a result of their differentiation, sophisticated client event, skill to speed up enterprise transformation and to force their success in this new highly allotted world. modern market dynamics have accelerated digital transformation efforts, and because of this, they are attractive at enormously greater in-depth and strategic conversations with business purchasers, which is riding growth in higher and longer-time period contract commitments. more importantly, their effects signify the gigantic work undertaken and the strategic investments we've been making over the last a few years to reshape their portfolio to be a pacesetter in business communications and collaboration options. Now, i could run through some key performance highlights that underscore they have the right approach and are on the right music for persevered success. They see persevered momentum in a few areas as they execute the three-pillar method they communicated over a yr in the past. First, to move to a habitual profits company model pushed by cloud and subscription. 2d, to grow their normal company, and we've a rich pipeline inside their portfolio to maintain that efficiency.

    and at last, to do this, while protecting their ecocnomic company mannequin, which is much more critical in these times and helps their transition. starting with ARR, this is the place they are concentrated, and or not it's the clearest measure of their success as they execute on their approach. ARR grew to $344 million in Q2, up 31% sequentially and up nearly 400% from a 12 months ago, reflecting the pace at which we're seeing the structural trade in their company. Their giant business phase, which they define as contracts with a TCV of greater than $1 million, turned into the leading driver of their ARR boom, pushed generally through contact core. colossal offers represented over 60% of complete ARR.

    overall, their ARR performance is exceeding my maximum expectations. CAPS is preserving its growth trajectory, now representing forty% of salary. this is a 17 factor increase yr-over-year. CAPS is not simplest a crucial indicator of their overall transition to a new salary profile, but it is a ravishing indicator [Technical Issues] their new items and solutions. As I analyze forward indications of profits, ordinary bookings remained mighty, up 14% year-over-year. TCV is at $2.1 billion, demonstrating a persevered potent backlog of business. an extra indicator of tremendous business traction is the variety of colossal deals they signed in Q2.

    This represented the fourth quarter in a row wherein they signed greater than 100 deals with a TCV of over $1 million. 16 of those deals were greater than $5 million and 7 were more advantageous than $10 million, with one deal over $25 million. On the aggressive entrance, they displaced a major number of competitors for the third consecutive quarter where they signed about 1,500 new logos. On the profitability entrance, adjusted EBITDA got here in at $177 million or 24% of revenue, which is up 220 basis facets year-over-yr. The playbook for their business is not a secret. The key is, for this reason, how you execute.

    Our team is doing a very good job. And it be the aggregate of those outcomes and their visibility into the second half of FY 2021 that offers us the confidence to once more raise their tips for earnings, ARR, CAPS and EBITDA for the fiscal 12 months. Kieran will deliver extra detail almost immediately. they now have had many notable accomplishments over the ultimate quarter, too many to go through on this name. So i may simply touch on a number of that display how their investments are accelerating innovation, enhancing their competitiveness and supplying cost to their consumers. First, I could not be to any extent further joyful with the growth we've made as they continue to extend their contact center solutions.

    As a measure of their development in Q2, CCaaS, C count was up greatly from the prior quarter, and the pipeline of opportunities continues to develop. CCaaS is now obtainable in virtually 40 countries. They proceed to add additional capabilities to the platform and recently announced full omnichannel attribute-based agent matching, agent personalization and predictive analytics. Atento, a worldwide provider of CRM and BPO capabilities selected their CCaaS to manipulate customer interactions for his or her consumer, GoodRx. yet another client, AllOne fitness crucial a communications platform that could bring scalability and reliability through the next stage of their entertaining plans.

    They chose Avaya CCaaS to assist allow their different personnel, including in-condominium docs, nurses, scientific group of workers, health counselors and contact middle agents. CPaaS speeds up shoppers' means to mix new purposes with current infrastructure to unencumber extra price. here is a true home run for customers looking to innovate at the part. The skill to cost conveniently, simply and without problems deploy new know-how for communications and collaboration functions has not ever been extra essential. And Avaya OneCloud CPaaS supplies exactly that. for example, they deployed Avaya's CPaaS throughout the Texas-primarily based circular Rock college District.

    apart from mass notification means, they integrated notification across lots of structures, including mobile devices, e mail, social media, indoor and outside signage and greater. Their answer unlocks value knowledge that quite simply couldn't had been addressed during the past. transferring now to Avaya areas. They introduced groundbreaking news this previous quarter in two certain areas. First is concerning incorporating AI into the platform. Working with NVIDIA, they used AI to deliver capabilities similar to historical past noise elimination, image enhancement and virtual suggestions. These are indicative of their leadership in AI.

    We additionally launched areas Calling. shoppers now have the means to place cloud-primarily based voice and video calls at once from their areas browser, leveraging their Avaya or infrastructure. Leveraging current infrastructure for cloud-based calling is a true disruptor and video game changer for valued clientele, offering them a cloud-based mostly adventure, whereas also giving them the flexibleness to migrate their business verbal exchange techniques to their cloud at a tempo that makes feel for their company. Momentum for spaces continues to grow, and they are profitable a significant number of new shoppers and doing so at scale. One such instance of a accurate win changed into at Seine Saint Denis, host of the 2024 Olympics.

    They selected Avaya areas as their work-from-anywhere collaboration solution for about 8,000 clients. After a vital review of more than 10 alternative options, they awarded the gold medal to spaces, since it's function-prosperous and offer sophisticated protection, scalability and ease of use. moving to Avaya Cloud office. we're seeing fantastic growth in a number of areas, and we're also completely satisfied to look the improved pull-via of CCaaS and CPaaS resulting in offers with a bigger ARPU for Avaya. The solution is now obtainable in 13 nations, and they are swiftly [Technical Issues] the number of brokers and partners approved to promote.

    not simplest are they licensed, but all through the quarter, the number of agents promoting grew by 40% from the prior quarter. while a big price proposition of Avaya Cloud workplace is the potential for us to mobilize and convert their UC base, over 70% of their wins have been fresh customers. They also saw gigantic client increase normal, increasing their total client count number via 50% in Q2. relocating on to subscription. They see strength throughout their portfolio and continue to transition their base of loyal shoppers on ordinary utility contracts to this bendy consumption mannequin. Subscription allows consumers to consume their expertise, how they need, whether cloud, off cloud or a hybrid method.

    Our foreign rollout is also progressing smartly, and the number of companions selling subscription is expanding ceaselessly. I cannot be greater delighted with the development. whereas subscription performance is powerful across all segments of their company, they are experiencing massive demand in the contact core. Subscription has also rapidly thinking into a brand new consumer acquisition engine, with just about a hundred offers coming from new trademarks, whereas just a 12 months ago, it turned into 0. essentially the most important aspect of this deliberate transition of their base to subscription is the boost we're seeing in ordinary income, which got here in at a checklist sixty six% this quarter, whereas simply two years in the past, it become under 60%.

    habitual income, as you comprehend, is greatly extra predictable and derisks us faraway from their past extra unstable license-based mostly model. Making this transition efficiently is an excellent accomplishment in the software business. private cloud is a key point of their subscription providing, and i want to particularly name out two terrific private cloud deals. the first is a new five-12 months agreement with Qatar Airways, serving consumers in over 70 international locations in 12 distinctive languages. they're deploying their advanced digital engagement, global workforce optimization and automation and guidance for the FIFA World Cup in 2022.

    The 2nd is with Clarios, a global leader in advanced power options. Clarios is deploying 5,000 unified communique users throughout 22 nations on their inner most cloud platform to assist their global group. Demand for private cloud deals remained excessive, with a really mighty pipeline coming into the 2nd half of the fiscal year. As they continue to enhance their strategic initiatives and execute on their operational objectives, in keeping with what they told you on their last earnings name, they came into the yr with potent momentum. They additionally knew that the seeds we've got sown in new technologies and capabilities with tremendous increase factors, would delivery to take dangle in FY 2021 and beyond, and that they have.

    briefly, primarily based their efficiency, i am confident and very excited concerning the future expertise for new solutions, that are opening a larger and growing to be TAM for Avaya. better of all, they are nevertheless in the early innings. They remain deliberate in how they construct out these new structures, and we're listening intently to their valued clientele to be sure we're establishing the capabilities to foremost tackle their wants, above all as the distributed work environment continues to adapt. earlier than I turn it over to Kieran, or not it's essential to recognize and thank the complete Avaya crew, eight,000 mighty, for his or her persevered dedication and flawless execution all through the quarter and most significantly, for his or her focus on providing price to their consumers. it's basically a superb crew.

    With that, i could hand the call over to Kieran.

    Kieran McGrath -- Chief financial Officer

    thanks, Jim. good morning, all and sundry. As a reminder, all figures outlined on this call are as mentioned until in any other case indicated in regular forex. For the 2d quarter of their fiscal 2021, earnings turned into $738 million. This represents year-on-year growth of eight p.c as said or seven % in consistent currency over the $682 million within the 12 months in the past period and compares to $743 million in Q1 of fiscal 2021. year-over-12 months boom remains driven basically through their rapid migration to the software subscription model and an expanding contribution from the Avaya OneCloud.

    additionally, this quarter, they noticed a year-to-yr and sequential raise from knowledgeable features as definite deliverables were accelerated on the safety administration task during this quarter. As Jim highlighted, they proceed to bring on their aggressive ARR commitments in Q2. Their OneCloud ARR metric exited the quarter at $344 million, which represents 31% of sequential growth. Avaya OneCloud choices are using this ARR momentum, with second quarter growth carrying on with to be powered via subscription bookings and an expanding contribution from Avaya OneCloud public and private.

    Contact middle turned into, again, about 60% of total OneCloud ARR. according to Avaya's core electricity in the commercial enterprise phase, purchasers paying superior than $1 million annually, accounted for over 60% of total ARR. As a reminder, they established CAPS to provide traders insight into their successful beginning of Avaya's highly differentiated application solutions in the cloud consumption models that exploit experience for their customers. This quarter, profits contribution from CAPS represented forty% of total earnings, up from 34% in Q1. For their 2d fiscal quarter, routine earnings accounted for two/three of their complete earnings.

    in the meantime, software and services represented 90% of total earnings. through concentrated funding and deliberate execution, Avaya has certainly advanced right into a application and features business and far from a hardware-centric mannequin. Non-GAAP gross margin changed into 61.8% within the 2nd quarter in comparison to 61.1% within the 12 months ago length and flat sequentially. Product margins have been down modestly, whereas features margins better throughout the quarter, reflecting the shift from perpetual licenses to subscription and public cloud offerings. standard, their capabilities margin development is in keeping with their structural shift towards supplying their options in cloud consumption models obtainable to consumers via their Avaya OneCloud portfolio.

    Turning to complete profitability margin and money stream metrics for the quarter. second quarter non-GAAP operating income became $148 million, representing a non-GAAP operating margin of 20.1%, up one hundred eighty groundwork aspects yr-on-yr. Adjusted EBITDA became $177 million, representing an adjusted EBITDA margin of 24%, up 220 foundation elements yr-on-yr. This reflects their operational efficiency while we're making the vital investments imperative to scale their cloud capabilities, together with their channel companion courses and international growth, all bolstering their ARR momentum. Non-GAAP EPS was $0.74 within the 2nd quarter in comparison to $0.fifty seven within the yr ago period and $0.90 sequentially. The powerful year-over-yr boom in this metric is the result of two components: extended earnings and the benefits from the big number of shares repurchased in the first half of fiscal 2020. Now turning to money flow.

    We consumed $24 million in cash move from operations or poor three p.c of complete profits. Their money stream become basically impacted with the aid of two in quarter variables. the primary became the timing of interest funds on their senior secured notes, which are paid semiannually, reflecting a $29 million quarter-over-quarter raise in pastime funds. The 2nd turned into their pension contribution payments that were $26 million larger than the prior quarter. due to the passage of the American Rescue Plan Act, the company doesn't expect to make any further contributions to their U.S. pension plans for the remainder of fiscal 2021. They ended the quarter with a cash stability of $593 million.

    This reflects the $100 million debt pay down they achieved in February, together with a positive refinancing of $743 million of term loans that in the past matured in 2024. in addition to extending the maturity to December 2027, they reduced the pastime cost by 25 basis facets. Success of their capital allocation initiatives throughout this previous year is a proof aspect of the market and the trade's confidence in Avaya's execution and strategy. Now turning to tips for 3Q 2021 and full 12 months fiscal 2021. Please note that each one yr-on-year revenue alterations are expressed on a constant currency foundation, and all income quantities reflect quotes as of April 30, 2021.

    For the third quarter of their fiscal year 2021, they assume revenues of $720 million to $735 million, representing boom of 1 % year-over-yr at the midpoint. They expect non-GAAP operating margin for the third quarter to be between approximately 19% and 20%, and their adjusted EBITDA to be between $160 million and $170 million or about 23% of profits. They are expecting non-GAAP EPS to be between $0.sixty six and $0.73 for the quarter. This compares to non-GAAP EPS of $0.ninety five in the yr ago length. Quarter-over-quarter progression of EPS reflects dilutive influences that i will cowl in more detail when discussing the whole 12 months information. when it comes to their full yr fiscal 2021 earnings advice, they are increasing their profits assistance to be between $2.920 billion and $2.955 billion.

    This represents boom of two p.c to 3 p.c at latest FX fees and represents about one percent salary boom at the midpoint as measured in steady foreign money. we're tightening their CAPS revenue counsel range by raising the low conclusion from 35% to 37% of the full yr revenue. This now lifts their tips latitude to 37% to 40% for the complete fiscal 12 months, representing over 50% growth yr-over-yr. Turning to OneCloud ARR. They proceed to peer very amazing momentum and are expanding their full 12 months suggestions. They now expect to exit the present fiscal year between $450 million and $460 million. at the midpoint, this displays an upward revision to guidance of a rise of approximately $35 million from the prior guided targets and reveal over one hundred thirty% yr-over-year growth.

    We predict non-GAAP working margin to be between about 20% and 21%. additionally, they are raising the low conclusion of their adjusted EBITDA suggestions and tightening the range to $690 million to $720 million or about 24% of earnings on the midpoint of this range, demonstrating Avaya's capability to bring revenue growth while keeping profitability. Turning to shares outstanding information and earnings per share. They predict their weighted common shares to now be between about 87 million and 89 million shares fabulous at fiscal 2021 year-conclusion.

    This raise in striking share count number primarily reflects the appreciation of Avaya inventory rate, resulting in dilutive impacts from up to now issued convertible notes, warrants and inventory awards. due to this share count increase, they predict non-GAAP EPS for the fiscal year to be between $3.02 and $three.20. on the midpoint, this reflects mid single-digit percentage 12 months-over-year growth. when it comes to money flow from operations for fiscal 12 months 2021, they are retaining their suggestions of between three p.c and 4 % of full year income.

    With that, i might now like to flip the name returned to Jim. Jim?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    thank you, Kieran. Let me offer a few closing concepts. As they have all tried to navigate this past yr, the most fulfilling they are able to, the area has essentially modified, and they usually are not going lower back to the style they used to work. as an alternative, we're relocating forward into a new work atmosphere. And now more than ever, their consumers are counting on Avaya's options and skills to aid them navigate via unchartered waters.

    Our leadership place in communications and collaboration has under no circumstances been superior. Their innovation pipeline has not ever been as strong or amazing. Their mannequin is strong and sustainable, and they are taking advantage of the disciplined execution that Avaya is standard for and for their center of attention on ecocnomic growth. they are neatly located to continue their success, and i am assured of the place they are heading and that demand will remain amazing for the foreseeable future.

    With that, they can now open for questions.

    Questions and answers:


    [Operator Instructions] Their first question comes from the line of George Sutton with Craig-Hallum. Please proceed along with your query

    George Sutton -- Craig-Hallum -- Analyst

    thank you, Mike. Congratulations to your gold medal. So i wanted to simply stroll through whatever relative to enterprise demand. They sit down on lots of these calls and hear out SMB and mid-market. You, surely, are focusing in many cases on greater businesses and have a different skill to provide them both a personal or a public cloud alternative. are you able to just provide us a way of the migration of those higher firms to the cloud, as a result of I believe it is what's at the back of lots of these outcomes?

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    yes. George, Jim. thank you very a good deal. So a couple of issues. number 1 is, in case you take a look at their colossal enterprises, surely, we've the skill to convey the options throughout a breadth of technology. One is without doubt their subscription, which they launched in the market about six quarters ago. The demand within the funnel, in equity, has on no account been improved. And we're discovering that their big commercial enterprise customers are seeking variety of the identical flexibility, if you will, from a ordinary profits and consumption-primarily based mannequin and truly moving away from having this burden of getting all of these licenses, in particular in the new work environment the place many of their employees are working from domestic.

    And their philosophy has all the time been that they will honor how their shoppers really are looking to have their solutions. So for us, no matter if it's a cloud, off cloud or hybrid, we're within the enterprise to assist their customers. And with the pandemic, it's accelerated the world of digitization, cloud, and again, the need for their consumers to basically have a versatile consumption model. And they will stay dedicated to provide the solutions that their customers select. So we're seeing an incredible raise in subscription. That being stated, the place they noticed, once again, a big uptick, no longer so a great deal within the income, however in routine income, became their deepest cloud answer.

    We're seeing strong traction. And definitely, that is a healthy-for-goal solution and it's addressing a massive market probability for us as their big enterprise shoppers easily cannot or don't want to bounce correct into a public cloud answer. And Avaya is basically just one of just a few companies that may take part in this. you might be pulling within the cloud corporations wouldn't have applicable cloud answer. And we're seeing a sizable variety of their contact facilities desirous to circulate --- their contact middle purchasers desperate to move to that deepest mode. And if you just take a step lower back, the market these days is about $7 billion to $eight billion from a TAM standpoint. if you go out three, 4 years, Gartner is projecting that, that's going to more than double as much as $16 billion to $17 billion.

    So they agree with they are within the superb spot to proceed to grow and participate during this big, big TAM boom for their customers. And, ultimately, is what are they doing on the general public aspect? and i believe the general public answer that they now have obtainable, which really -- they begun internally a few years in the past, however definitely, or not it's most effective been available in the market for about a year. They agree with that we've a neatly-engineered solution it truly is not pricey for their purchasers. As I spoke of earlier, we're in forty nations. we're going to target 65 the end of the 12 months. They continue to add more and more capabilities.

    and that i would punctuate all that. it's evidenced, again, with the aid of their significant offers. And they continue to have over one hundred gigantic deals a quarter, significant dollars with sixteen being enhanced than $5 million. So -- and by the way, the traction that we're getting towards their competition. And we're discovering, for those who get into colossal contact facilities more suitable than 500 [Technical Issues] -- it is where they have a big talents against their competition. and that's the reason, once again, proof elements to their functions firm, proof element to the skills that they deliver to the market every and each day. So a little long-winded, but we're reasonably excited with the outcomes that we've had to date. And as they look at their backlog and pipeline, we're very excited concerning the possibility in front of us.

    George Sutton -- Craig-Hallum -- Analyst

    So if I may simply focal point my observe-up on the ACO providing. And speaking to your accomplice, the recommendation has been a fantastic stage of latest wins versus simply migration wins. might you simply tackle that?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    yes. or not it's proving out to the kind of the premise by which they did the connection in partnership with RingCentral. And that was the proven fact that if you happen to concept about Avaya, it changed into an historic legacy business that changed into attempting to compete in an international of hardware had been on the UC part of the -- and UCaaS a part of the market had shifted to cloud. And they knew they had enormous probability, and that is the reason why they partnered with Ring to not simplest answer -- supply a solution to their installed base, however even be capable of compete and win in the market with -- in reality, with their company, their capabilities, their normal capabilities.

    And, truly, it's coming authentic. And we're in reality excited. and i also think it indicates the connection on just how dedicated we're to their channel and to their companion group. they're an extension of us. The mixture of us. and that i've stated many times that once they go to market with their companions, they win. there is no more desirable force. And a true attribute to no longer only the companions -- the existing companions, however the new companions that they have brought on board. And their lively partners had been up by forty%, shoppers grew by using 50%. So or not it's working precisely as they had planned. So we're -- again, or not it's -- we're pretty excited and excited concerning the possibility in entrance of us.

    George Sutton -- Craig-Hallum -- Analyst

    Picked up. Thanks.


    Our next question comes from the road of Raimo Lenschow with Barclays. Please proceed along with your question.

    Raimo Lenschow -- Barclays -- Analyst

    Congratulations, [Indecipherable]. That become a fine quarter. simply, Jim, if you suppose in regards to the market and the growing momentum you could see there it be like, how a lot do you believe is that the complete market is doing more advantageous? as a result of a lot of your other rivals are additionally sort of sounding pretty bullish versus you form of like performing some business-specifics stuff? and then a query for Kieran -- comply with-on questions for Kieran. Kieran, if I seem to be at the tips for CAPS, I imply, you are already kind of doing truly neatly. Is there anything else I may still be privy to in the next quarter that simply could convey that CAPS form of melting down a little bit again, because you appear to be overperforming there. Thankyou.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    sure. hello, Raimo, i may take the first one and Kieran will take the 2nd one. sure. I suggest, as I mentioned in my feedback, there is no secret to the alternatives in entrance of us during this -- within the new world as they circulate further and further to cloud and a chance to move greater to utility and features enterprise. however the precise differentiation for us, I believe, versus others, is the incontrovertible fact that they now have the depth, the breadth, the abilities, the total latitude of a portfolio. And the truth, I suppose the teams are executing extremely neatly round that, and we're successful on all levels. during the past, they struggled slightly at the reduce end of the market.

    We're now taking their fair share, if not extra, on the lower conclusion of the market -- the mid-market with the liberate of their new CCaaS answer geared without delay there with the reality of their inner most cloud options, each on the UCaaS and the CCaaS side. The traction we're seeing with their collaboration answer, with areas, couple all that with CPaaS. after which appear, we're truly differentiating ourselves at the bigger end within the more complicated enterprise purchasers and those are lengthy-lasting purchasers that they accept as true with will -- and they see are relocating, and we're helping them stream to the new world. So we're fairly excited in regards to the opportunities that they see in front of us.

    So i may turn it over to Kieran.

    Kieran McGrath -- Chief economic Officer

    sure. Thanks, Jim. So Raimo, yes, I feel their Q2 shocked us a little bit on the upside on the CAPS. a few of that did must do with a few of their work with a few of their Alliance partners as it related to the Social protection deal. i'd say probably inside some extent or two, us continuing to see numbers like this as they go out into the second half of the yr as neatly and that's the reason what gave us consolation in taking the bottom end of their latitude, up from 35% as much as 37%.

    As now they have observed before, no longer all their Alliance companions is a habitual per se. a few of it is a little of point-in-time in terms of just some of the relationships that they now have with a few of their third parties. but i'd think that they should be pretty close to these numbers as they appear in Q3 and q4.

    Raimo Lenschow -- Barclays -- Analyst

    very well, thank you. Congrats.

    Kieran McGrath -- Chief monetary Officer

    Thanks Raimo.


    Our next query comes from the road of Samik Chatterjee with JPMorgan. Please proceed together with your questions.

    Samik Chatterjee -- JPMorgan -- Analyst

    hi, thanks for taking this questions. i'm hoping that you could hear me all right. Jim, I wager, what i needed to ask about is there is this common impact, above all as they lap variety of a virus yr that closing year became characterized by using lots of firms increasing ability when it got here to distinct communique channels or collaboration options. And this 12 months you might be going to see common slowdown in momentum during this house, just when it comes to potential, additional license additions. And this year, it needs to be greater featured by portfolio traction and type of accurate wins. So I just desired to see in case you can examine and contrast there form of what [Technical Issues] this year versus ultimate yr and type of you're in reality on the grounds that on the ground? and that i have a follow-up. thank you.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    No. I hear you perfectly, and thanks. or not it's an outstanding question. So first, let me delivery through definitely thanking the Avaya personnel. They continue to encourage us each and every and each day with their resiliency. and that i could not be any more happy with the dedication that they put forth working with their clients, 2nd to none. As you cited, there already have been many long-lasting structural changes that I see -- that are going to impact the verbal exchange and collaboration space, and the work-from-anywhere, the type of the direct-to-consumer commerce, the contactless experiences, so on and the like.

    The interesting factor about Avaya is earlier than the pandemic, i might say that these were rising tendencies, but it surely wasn't an rising style with inside the company. They had repositioned their portfolio about three years in the past with a view to capitalize on what they believe became an rising vogue that became just accelerated, and we're in full swing. and i think that is evidenced by the enormous growth in subscription. I consider it be evidenced by this large increase in ARR. it's evidenced by way of their bookings were up once again, 14% is a number one indicator. or not it's evidenced with the aid of their TCV continues to continue to be above $2 billion.

    So they are smartly poised to take potential of the industrial probability. this is a brand new world they are going to unencumber via these structural adjustments, and we're already on the leading edge of constructing and supplying these technologies for their purchasers' digital transformation. And the diploma that they proceed, and i'm truly happy with their progress, to bring new capabilities into their solutions round AI, collaboration, cloud, so on etc, coupling with their options, we're -- I think we're poised.

    And also, we've a host, surely, of the biggest of large, most advanced enterprises. And as that you can imagine, there is a pipeline and a time frame in which we're working with these individuals with a purpose to convey these solutions. it be no longer whatever that is, what i could name coin operated. It takes a significant volume of skilled services work and pipeline work. So they do see that they are smartly positioned to deal with something comes next on the planet, so expectantly getting lower back to a couple sensor perpetually.

    Samik Chatterjee -- JPMorgan -- Analyst

    k. And if i will be able to simply observe-up. I wish to see if i will get any insights or form of some ballpark estimation of if you're guiding to the OneCloud ARR metric for this full 12 months, how does that cut up up between CCaaS, CPaaS and your CAPS solution. And principally, as you seem to be sort of two, three years out, it does that combine exchange in comparison to price you have nowadays just given the time lines, form of the diverse trajectory of growth for these three distinct structures.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    howdy, Kieran, you want to --?

    Kieran McGrath -- Chief economic Officer

    bound. So, Samik, hi. yes, I suppose you're fully right. So listen, to date, they now have been powered by using the migration from subscription, which apparently adequate is increasingly seeing a lot of new trademarks as well. but what they seen this quarter become in fact the beginning of an acceleration as greater of their bookings at the moment are coming within the type of deepest and public. or not it's starting to make a contribution like levels of growth when it comes to quarter-on-quarter sequential growth fees. So at this time, predominantly subscription, and it will probably be that approach through -- probably in the course of the center of next year. but as they go through that, they would expect to peer a bigger and bigger share coming in their public -- their public cloud and their deepest cloud contributions, most primarily around public and personal CCaaS.

    Samik Chatterjee -- JPMorgan -- Analyst

    Thanks for taking my questions.

    Kieran McGrath -- Chief monetary Officer



    Our subsequent question comes from the line of Lance Vitanza with Cowen. Please proceed with your questions.

    Lance Vitanza -- Cowen -- Analyst

    hi guys. Thanks for taking questions. Congrats on the quarter. i wished to additionally ask on the OneCloud ARR, and as different from simply your overall habitual revenue, OneCloud ARR, you're speaking about attending to $1 billion a few years, that might be roughly 1/3 of the enterprise's total revenues. So -- but, i wonder, could that number -- might that ultimately attain 50% of total revenues someday? Or put a further manner, and that i'm now not looking for advice. however simply given your customer set, is there a natural structural ceiling on ARR that they should be privy to? and then I even have a comply with-up.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    yes. howdy, Lance, Jim. Thanks. As i mentioned, ARR, they see big probability in entrance of us. I feel ARR, extra importantly, is consultant of the range of their OneCloud portfolio. And even if they go at the vertical consumer phase, diverse deployment models, I suppose it in reality highlights and shows the breadth and depth of their usual earnings mannequin transformation. So, I think, it's really critical.

    Secondly, I suppose what's doubtless most crucial about the sustainability is their pipeline of innovation and solutions is extraordinarily amazing. And these capabilities are relevant to today's marketplace, and relevance is undoubtedly extremely crucial. So in case you suppose CCaaS, you believe CPaaS, you consider AI capabilities, digital, areas, you believe of capabilities like public, deepest, hybrid, and also you suppose concerning the ecosystem of companions that they have around the globe, you consider of lots of of hundreds of customers. It items us with a real chance. and i consider it gifts us with enormous upside. So forgetting the number for a minute, is it sustainable? I suppose so, for certain. and that i think it's evidenced by means of the numbers now they have delivered and the undeniable fact that they have increased their counsel now three consecutive quarters.

    So, sure, I imply, we're [Technical Issues] and i believe i am going to ask Anthony to add a bit colour today.

    Anthony Bartolo -- executive vice president And Chief Product Officer

    sure. look, if you just take that from a numbers point of view when it comes to the chance, there's a couple of fundamentals which have taken region that, Jim, just articulated. the first is, sure, large consumers are accelerating. You just take a look at the CC transformation that is happening. there's really a public cloud push or a cloud push, whether it's public or deepest. And in case you truly believe concerning the contact core area by myself, there is some 15 million seats that slot in that certain segment.

    We ensue to have the six million of those selected seats. and that they've simplest simply begun that transformation to the general public or the private cloud. And that represents enormous ARR that sits within simply their six million seat base. And they consider over the arriving years that, if they combat for each one of these selected seats and control and transition these consumers to the cloud, you readily transition into a really tremendous ARR chance that they have just inside their own consumer base. So, sure, they consider that there's in fact leads there.

    Lance Vitanza -- Cowen -- Analyst

    okay. and then my follow-up can be simply within this OneCloud ARR channel, what do the underlying price traits or possibly underlying volume tendencies appear to be? and i'm attempting to get a sense for how this conversion to ARRs might potentially affect the company's longer-term growth cost. without doubt, they get the indisputable fact that the visibility by myself is price whatever thing. but i'm just trying to consider a little bit more about inside that channel, does that do anything to the longer-time period two percent to four percent growth price that you have variety of pointed out during the past?

    Kieran McGrath -- Chief economic Officer

    bound. So Lance, here's Kieran. As we've got mentioned earlier than, why they basically like to focal point on ARR is barely in the multiplicity of diverse earnings producing. So after they consider in regards to the migration, all of those migrations are really migrations plus, correct? So, one is, they're shoring up the bottom, and we're actually seeing extra add-ons from their consumer as they embed some level of cloud performance into the subscription as smartly.

    certainly, in case you birth to do the hosting and you birth so as to add on all the distinct AI capabilities, they see a true opportunity for colossal ARPU enlargement in that regard. there may be can charge that comes together with that as smartly, however certainly, topside earnings. So long run, as they proceed to flow more of the customers away from the natural premise-based right into a hosted base, even if it's cloud, inner most or public, yes, they believe there's a chance to construct out and grow that income past that single digit.

    Lance Vitanza -- Cowen -- Analyst

    Thank, in reality positive.


    And their next query from the line of Catharine Trebnick with Colliers. Please proceed with your questions.

    Catharine Trebnick -- Colliers -- Analyst

    thanks for taking my questions. Anthony, this is for you. may you place a finer element on the $6 million seat chance? What type of go-to-market motions are you inserting to attract these and transition this over? certainly, i'm attempting to have in mind the gigantic enterprise versus probably some thing via a master agent and the way you are differentiating the seat size, and so on.? thank you.

    Anthony Bartolo -- govt vp And Chief Product Officer

    sure. whats up, Catharine, thanks for the question. yes, at the start, just a correction, or not it's to $6 million. Its six million seats. So yes, might be you misspoke. but sure, there may be 15 million-15.5 million seat chance or TAM in the contact middle area. six million of those or thereabouts sit down within their current consumer base. through the definition of the CC realm of the peer neighborhood, they might just about all searching for into the huge commercial enterprise scale. and those significant agencies, always they serve either on direct or through their companion community and their accomplice ecosystems. That go-to-market mannequin hasn't essentially changed.

    we now have delivered lots of grasp brokers and resellers to the portfolio as hostile -- as a feature of what Stephen's team and what we've been doing in the public cloud realm. and they're serving and starting to tackle extra of a task -- they will scale up just like their latest retail community and ourselves would have a time to shrink. And they see -- scaling down allows us to expand their market chance. They see these grasp brokers resellers doubtlessly promoting into the larger consumers. And we're seeing a few of these onesie-twosies presently. however they see that as they've realized the bigger size business that they'll go off and expand into that phase.

    if you break down in reality the motion that's occurring, should you take a glance at the land, adopt, expand and renew, as they discuss it, these six million seats signify consumers that are already landed. so they already landed. Their -- the aggressive landscape is going out attempting to be the L within the layer mannequin. they have obtained the L with those six million seats. What we're doing with the roadmap is having them adopt new applied sciences, expand these applied sciences and then the renew cycle. And we're simply getting more suitable and better at that all of the time. and that is the reason what I talk about when I mentioned that complete chance simply in that contact middle house. Sorry for the long reply.

    Catharine Trebnick -- Colliers -- Analyst

    No, that was getting a sense. Thanks for the capture. I have no idea what i was pondering.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    No problem.


    And their subsequent question comes from the line of Rod hall with Goldman Sachs. Proceed along with your question.

    Bala Reddy -- Goldman Sachs -- Analyst

    hi, this is Bala Reddy on for Rod. I don't know if you can talk with ACO. So CAPS salary element jumped to forty% from 34% final quarter. Now you mentioned the tremendous raise in this selected quarter is pushed by using CCaaS and customer Alliance partners & Sub. however may you focus on ACO a bit bit, principally with admire to the -- your huge installed base? i do know you improved the offering to 13 nations now. perhaps ACO has additionally driven some of this cap power? Or do you suppose the product remains in early tiers? Any color can be helpful.

    Kieran McGrath -- Chief financial Officer

    bound. So here's Kieran. Let me birth off and then i'll ask Dennis to soar in. but clearly, ACO is a vital point -- part and component of their Alliance accomplice relationship. It has been -- and this 12 months, it's been a huge raise for us in this metric on a 12 months-over-yr foundation, especially seeing that they get a deep element of it at factor in time. So Dennis, maybe you might provide some colour on just what we're seeing when it comes to alternatives and effects?

    Dennis Kozak -- Senior vice chairman Of global Channel

    yes, certain. Kieran, thank you. So, yes, certainly, the product continues to mature. it be been in market now for about 14 months, due to the fact that ultimate March. and each success of their leads continues to construct on really in two dimensions. the first dimension is truly across the platform and innovation. You hear RingCentral discuss lots of the capabilities that they carry to the platform quarter-over-quarter.

    after which the 2nd dimension, which is extraordinarily critical to Avaya, is as they deliver the Avaya feature set to it. So it continues -- this final quarter, they had a brand new unencumber that introduced a couple of key capabilities that their present base are very attracted to seeing. One partner has long gone on record as quoting. "it be the best of PBX and the better of cloud in a single package." And that basically creates a extremely aggressive differentiator for us for numerous explanations, not only for migrating their personal base, however additionally for attracting new emblems that are using an latest premise solution from one among their opponents.

    Bala Reddy -- Goldman Sachs -- Analyst

    respectable. along the equal line, contact up a bit bit on the private cloud momentum, certainly final two quarters, it's been specifically robust. You mentioned some tremendous offers, but also some capabilities and perhaps function sets are differentiated versus competition. might you extend on this a little bit?

    Anthony Bartolo -- executive vice president And Chief Product Officer

    sure. it be Anthony right here. So initially, I consider you might be seeing -- smartly, they be aware of we're seeing the popularity of a personal cloud solution as a result of they in reality redefined or evolved deepest cloud. So tremendous organizations need the pliability of the public cloud, but not the form of what's being delivered by way of a non-public avid gamers. So they supply them the improvement of getting the agility and flexibility of a public cloud deployment, but the flexibility of customizations on that public cloud as smartly as the skill for them to be in a position to innovate on the aspect.

    We talk about how whatever thing is deployed, no matter if or not it's public or inner most, etc. however what they have now laid on with their CPaaS solutions that in reality makes it possible for us to extend and innovate on the aspect that consumer can do their improvements with low-code, no-code capabilities that allow them to tweak the options in order that now not best it solves their selected problem, however they're invested in the effect, as a result of they helped resolve that particular problem. nobody is aware the considerations they face materially improved than the customer themselves.

    And they provide them the equipment to try this without the rigmorale of the forbearance or overbearingness of a heavy monolithic piece of software. so that flexibility, the deepest cloud permits, it receives -- they allow the entire scalability and capability of it, and it enables them to release the innovation within the business. and that's why we're seeing a real takeoff within the deepest cloud. And the explanation why gigantic agencies are able to do that is, as a result of they've bought lots of capabilities interior the enterprise.

    Bala Reddy -- Goldman Sachs -- Analyst

    k. Thanks Anthony.


    And their subsequent query comes from the line of Meta Marshall with Morgan Stanley. Please state your query.

    Karan Juvekar -- Morgan Stanley -- Analyst

    hi. here is Karan Juvekar on for Meta. I wager, just at a higher degree, are you seeing customer conversations shift to extra everlasting solutions or deploying greater permanent options versus might be earlier in the pandemic conversations were round brief setups to outfit work from home? and i guess, if you are since, is that impacting TCO and maybe the class of deal [Technical Issues] or hybrid versus cloud handiest? thanks.

    Anthony Bartolo -- government vp And Chief Product Officer

    yes. it be an excellent query. thank you. I feel that we're seeing two different flavors which have come from the pandemic. first of all, we're seeing those that are adopting options now from a multiyear contract the place they begun right through and then they are making an attempt to work out in the event that they may aid and healthy a need. I analyze work from home, as an example. As I began to earn a living from home, i thought possibly here's going to be a 12-month factor, might be it became within the 18 months. Now we're seeing these equal valued clientele enter into true multiyear agreements assisting that deployment methodology.

    moreover, the 2nd motion is agencies that have determined that, appear, here is with us to reside, right? this is the brand new manner to head to work. And with that, they are taking a look at ways for us to deploy alternate options that are, once again, along the distinctive deployment strains, no matter if it really is pure public cloud or anything in between from a hybrid viewpoint. So we're seeing those two flavors exceptionally. and that i suppose each of them lend itself to the undeniable fact that they have considered a permanent shift within the method that organizations are going to head to work.

    Karan Juvekar -- Morgan Stanley -- Analyst

    extremely good. Thanks, it's very helpful.


    Our next question comes from the line of Asiya service provider with Citi. Please proceed with your questions.

    Asiya merchant -- Citi -- Analyst

    excellent. thanks for the possibility and exquisite quarter. I just had a quick query. lots of them were already answered, however I suppose Kieran prior on mentioned some professional functions that support to provide some better-than-anticipated effects for the second quarter. in case you might type of peel that out. And because it relates to your counsel for the 12 months, how tons of it truly is baked in from an uptick in expert functions? and may they be expecting a similar run fee within the back half? Or become this just a onetime for this particular quarter?

    Kieran McGrath -- Chief economic Officer

    hello, Asiya. So this is precisely what I supposed in my words that it turned into accelerated. So they noticed some deliverables on the SSA contract in fact being pulled ahead, likely to the tune of somewhere around $7 million or $8 million that was popping out of the second yr into this quarter. As you recognize, now they have been macro concentrated and micro concentrated on providing right here the SSA deal. So every little thing they can -- based mostly upon the customer's request now, they're getting individuals again in the workplace to really speed up along. So they had anticipated there become going to be some relatively big deliverables. it's even bigger than they anticipated, and some of that came out of the 2nd half of the yr.

    Asiya service provider -- Citi -- Analyst

    ok. after which simply given -- I believe you alluded to channel investment companions -- channel partner investments that are form of driving your EBITDA margin to around 24%. How may still they suppose about these investments going ahead? is that this a yr where they lap some of these investments? and then as you seem ahead, you should birth to see the fruit of those investments? Or is there greater to believe, notably when you consider that -- CCaaS atmosphere is fairly competitive, fairly fragmented, and there's a lot of partnerships and alliances happening the entire time. thanks.

    Kieran McGrath -- Chief fiscal Officer

    sure. So let me start, and then maybe Stephen will leap in. simply from their perspective, obviously, for the 2d half of the year, they had referred to -- once they gave their advice in the beginning that they have been going to make investments to element again within the business this year. and you'll see that they have been capable of try this. And, in reality, we're in reality doing a little bit more advantageous than what they at first thought. you're correct, it is a good looking competitive market, and they can start to see some scaling of tons of this as they birth to bring greater of their public and personal cloud as they move through time. i am not ready to provide 2022 suggestions yet. but I do consider they are going to birth to get some scaling merits as they go through time. Stephen, would you want it or Jim?

    Stephen Spears -- Chief revenue Officer

    sure, completely. Asiya, appear, I suppose it's truly -- they mentioned earlier in Jim's opening feedback that now they have increased the number of promoting partners by using forty%, and with the intention to proceed. What's additionally primary is that the mixture of associate and the style that they method the market is altering, correct? more associate are obtainable to carry value-brought functions, while microservices can they lay on suitable of their platform. so as they see this shift to a real multi-cloud hybrid method, these partners are paying an increasing position in helping convey these key price messages to the consumer.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    hey. this is Jim. I bet, sort of, seem to be, they have -- they now have been -- they have a really aggressive enterprise model right here and they have been -- 60% to 70% of their revenues are pushed through the channel. So they comprehend a way to operate in the channel structure, and they be aware of a way to function it to drive profitability for the business. As Kieran pointed out, we're appropriate on target with their counsel for EBITDA. They [Technical Issues] did returned into the company, as he pointed out, one point. they now have a good relationship. And as Kieran brought up, they believe they will scale that as they go into the quarters forward.

    So we're very confident about their place and their ability to stay profitable during the transition. So there just isn't an issue. and that i believe returned to your past aspect, they now have additionally, as they stated, there was just a little of an acceleration in PS into the quarter. but the truth is they raised their usual information for the 12 months. So they consider, as I observed, based mostly upon the backlog, based upon the bookings boost, based mostly upon the brand new technology they can convey to the market and the strong execution from their global groups, they think fairly decent about what the second half of the yr brings to the business.


    Our final question comes from the road of Hamed Khorsand with BWS financial. Please proceed with your query.

    Hamed Khorsand -- BWS monetary -- Analyst

    good morning. I simply wanted to remember that your current purchasers, when they are speakme to you about relocating to the cloud, are they initiating that dialog? I mean you might be facing aggressive pressures there? Or is your revenue drive or channel partners initiating that conversation?

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    thank you for the question. seem to be, they fully are going to their valued clientele with a cloud-first message and mentality. And ultimately even though, we're permitting that customer to dictate what the ultimate solutioning seems like. this is the improvement of being capable of install across varied diverse applied sciences. it's in reality the differentiator that Avaya brings to the market that their rivals do.

    Hamed Khorsand -- BWS monetary -- Analyst

    k. thank you.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer



    And with that, this concludes their query-and-answer session. And now i need to turn the name back over to Mr. Michael McCarthy for closing remarks.

    Michael W. McCarthy -- vice chairman Investor relations

    Thanks, Devin, and thanks, everybody, for joining us this morning. they will seem forward to catching up with you over the days and weeks forward. and you may expect us to report the June quarter effects in early August. they are going to seem to be ahead to talking with you. Have a great afternoon and reside secure.


    [Operator Closing Remarks]

    period: 63 minutes

    name members:

    Michael W. McCarthy -- vice chairman Investor members of the family

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    Kieran McGrath -- Chief economic Officer

    Anthony Bartolo -- government vice president And Chief Product Officer

    Dennis Kozak -- Senior vp Of world Channel

    Stephen Spears -- Chief salary Officer

    George Sutton -- Craig-Hallum -- Analyst

    Raimo Lenschow -- Barclays -- Analyst

    Samik Chatterjee -- JPMorgan -- Analyst

    Lance Vitanza -- Cowen -- Analyst

    Catharine Trebnick -- Colliers -- Analyst

    Bala Reddy -- Goldman Sachs -- Analyst

    Karan Juvekar -- Morgan Stanley -- Analyst

    Asiya service provider -- Citi -- Analyst

    Hamed Khorsand -- BWS financial -- Analyst

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