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Exam Number : SVC-16A
Exam Name : Apple Service Fundamentals
Vendor Name : Apple
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SVC-16A test Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A test Syllabus | SVC-16A test Objectives


Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals test (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Course Objectives:
Upon completion of the Apple Service Fundamentals course, students will be able to:
• Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
• Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
• Identify and validate strategies for setting realistic resolution expectations
• Identify and practice ESD precautions
• Identify the customer statements that generate a Safety First case
• Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
• Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
• Find and use any Apple products serial number to determine its level of coverage
• Describe the importance of accurate troubleshooting to the business and the customer
• Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
• List the tools and resources that are available to help troubleshoot

Course Outline:
• Customer Experience Skills and Managing Customer Expectations
• Determining Service Levels
• Documenting Customer Interactions
• ESD Precautions
• Recognizing Safety Issues
• Embedded Battery Safety
• Basic Troubleshooting



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Apple Apple testing

Apple AirTags sturdiness check: They dropped, washed and froze them | SVC-16A test Questions and Dumps

a hand holding a plastic cup: Spot the AirTag. © Lexy Savvides/CNET

Spot the AirTag.

Apple's AirTags are designed to retain music of misplaced stuff like your keys, in order that they'll doubtless be subjected to a couple rough medicine in general use. To find out how neatly the AirTags hang up to the aspects, I put these $29 trackers throughout the wringer (so to communicate) in a laundry, freeze and drop check.

The AirTag doesn't claim to be water-resistant, nevertheless it is water and dust resistant in response to Apple. It additionally has a person-replaceable battery which made me much more curious to test the water resistance. turns out, these trackers are enormously long lasting.

a hand holding a plastic container: Lexy Savvides/CNET © provided via CNET Lexy Savvides/CNET look at various 1: inserting AirTags through the wash

I always seem to depart stuff in my pockets once I throw on a load of laundry, so I determined to see what would occur if the AirTag went in the course of the wash. 

Apple's IP67 rating capability that you may dunk an AirTag in three ft (one meter) of water for up to 30 minutes. a daily wash cycle on my laptop takes 54 minutes, so the AirTag would probably be subjected to extra water publicity for an extended duration of time than the authentic ranking.

I all started an everyday bloodless wash cycle with detergent and threw some outfits in, plus the AirTag in the pocket of my pants. right through the examine I opened the locate My app to look if the AirTag become nevertheless related. I may hear the sound faintly taking part in from the tracker, even over the loud washing laptop. while the signal became susceptible, I could still use the precision finding to locate the AirTag however I needed to stand pretty near the computer to get it to register.

Spot the AirTag. Lexy Savvides/CNET © supplied with the aid of CNET Spot the AirTag. Lexy Savvides/CNET

After the cycle become complete, I took out my outfits and located the AirTag had dislodged from the pocket and ended up sitting on the facet of the bathing machine drum. due to the spin cycle, it become dry to the contact however the white plastic lower back was a little scuffed. 

I checked it was nevertheless making a sound when I pinged it in the discover My app and that precision discovering changed into working. The speaker sounded simply as loud because it did earlier than I washed the AirTag and precision discovering worked as anticipated.

look at various 2: Will AirTags continue to exist freezing temperatures?

once the AirTag had long past through the washing desktop, I used a clean AirTag to simulate what would occur in case you field the tracker to definitely bloodless temperatures.

Seeing as I live in San Francisco, which isn't well-known for its sub-zero temperatures, the gold standard method for me to simulate a cold climate become to position whatever in the freezer set to a chilly -2.2 levels Fahrenheit, or -19 levels Celsius. I put the AirTag in an ice tray and left it in a single day (18 hours) in the freezer to solidify into a block.

all the way through the freezing system, I checked on the AirTag in the discover My app a pair times. in the first few hours I may ping the tracker and listen to the sound, but once the ice had begun to solidify I could not hear the sound like earlier than.

a close up of a coffee cup: The AirTag in ice. Lexy Savvides/CNET © offered by CNET The AirTag in ice. Lexy Savvides/CNET

as soon as the ice cube with the AirTag turned into strong, I pulled it out of the tray and used scorching water to expedite the defrost manner. Drying off the AirTag and checking out out the sound and regional finding worked as anticipated. I then unfolded the AirTag to look if any water had made its approach into the battery compartment and noticed a small droplet had shaped simply by means of the water seal. So in case your AirTag does come into contact with any water (or you drop your keys within the snow), you may additionally are looking to open the casing and wipe it down.

look at various three: AirTags drop examine

In his testing, CNET's Patrick Holland observed the AirTag's stainless steel cover developed some scratches after a number of days on his keys within the Apple leather holder.

Attaching a brand new AirTag to my keys housed in a Spigen leather fob, I dropped the keys 10 times from a couple of heights onto tough pavers. 

a pair of shoes: The AirTag comes flying off the keys on the last drop. Lexy Savvides/CNET © provided by CNET The AirTag comes flying off the keys on the ultimate drop. Lexy Savvides/CNET

After the drops, the Apple emblem on the chrome steel aspect showed some scratches. but aside from the cosmetic hurt, the tracker labored as expected. So if you're truly concerned about retaining the AirTag in pristine circumstance, you may accept as true with a fair more shielding case.

How difficult are the Apple AirTags?

In these unscientific real-world exams, the AirTags are totally challenging and capable of withstand going through the wash, the freezer or assorted drops and still work as anticipated. 

Apple's official documentation says that splash, grime and water resistance are not permanent circumstances and that the resistance can also lower as a result of regular wear.




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